"Needs new mattress"
Bed needs new mattress - first put in a room that had a hairdryer labelled out of service - requested to move room which was done straight away - so why put us in a room with no hairdryer to start with!!Genuine Hotels.com guest review
"Just not quite right"
Booked double room with sofa bed but on opening door to room saw it was a twin single room. No other rooms available. Was given free wifi as compensation only to discover wifi was free anyway (not that it was fast enough to be useable). Borrowed an iron but they were all burnt and left black marks on shirt. Went to check out at 8am and was waiting 10 […] minutes for the only staff member to finish on the phone. Read moreGenuine Hotels.com guest review
"Manchester Derby Stay"
Wanted somewhere near to the ground which was value for money. This hotel ticked all the boxesGenuine Expedia guest review
Generally ok, but would have preferred to have sachets of decaffeinated coffee available.Genuine Hotels.com guest review
"Clean hotel, friendly and helpful staff"
Unfortunately we had one of the rooms which has a door adjoining the next room (for families), which meant that we could hear the people talking in the next room. Spoke to the staff and they suggested specifically requesting a room that is not a linked family room. They also suggested asking for the top floor, which is apparently quieter (though we […] didn't have a problem). Read moreGenuine Expedia guest review
Got in after 9PM. Checked in no problem. Staff was actually friendly, offered IHG membership. Benefits includes 2pm check out and free WIFI. Free membership. I was over the moon, quickly signed up. However, you could only enjoy the benefit when booking directly through them. So hotels.com booking won't qualify. The room is dated with cold dim lighting. […] Only 1 spare plug for your phones, laptops etc unless you unplug the kettle as a second one. Breakfast starts early however also finishes earlier at 9:30am. The selection was fine but the server turned off the cold and hot drink machine bang on 9:30 even though there were 3 tables of guests still sitting enjoying the news from the telly. I couldn't get a second cup at 9:33am. Front desk staff suddenly turned off the telly while we were still there watching. I had to tell him it was rather rude to do so without kindly reminding the guests( eg breakfast time is over and get back to your room now no telly any more.) He said he thought no one was watch. Excuse me? There were 3 tables of guests here and we were clearly watching the news! Anyway, I did appreciate the late check out, that was the only plus point despite the fact that I probably will never use it again. I chose this hotel for a job interview. The hotel wasn't busy at all however still charging 4 stars price with 1/2 stars quality. I will not return again, sadly. Read moreGenuine Hotels.com guest review
"Good sized family room, comfortable beds,"
Great hotel to stay. Lovely staff. Clean rooms and dining space. Sparse but good cooked breakfast. The only negative is the trumpeting noise that would wake us up at 0711 hrs every morning. Not sure what it was.Genuine Hotels.com guest review
"Lovely and Value"
Excellent, great breakfast, good value.Genuine Hotels.com guest review
Convenient location.Genuine Hotels.com guest review
Very good service, free breakfast (more than you can say for many chains!), very clean and recently refurbished rooms, clean and tidy reception and outdoor areas. Bed was on wheels and rolls away from wall, otherwise comfortable.Genuine Hotels.com guest review
"Great for a short stay"
Consistent Quality. Well presented and comofratble- even in hot weatherGenuine Expedia guest review
The only issue we had was the room was too hot (Although it was one of the hottest day of the year). There was no air conditioning that we could see. Hard to sleep. Everything else was great and was as good as the first time we stayed.Genuine Hotels.com guest review
"too much noise and no action taken"
Of my 4 night stay, 2 of the nights I was kept awake by other guests. On one of those nights it was by the room next door, I complained to reception but nothing was done. The 2nd occasion was teenagers running up and down the corridor and banging doors, again I complained and again nothing was done. Unsurprisingly I wasnt asked on checkout how my stay […] was hence this review. Guests have a personal responsibility to behave but the hotel also has a responsibility to take seriously noise complaints. I dont understand why someone who is there for four nights on business would be allocated ground floor amongst families? The hotel should make better provision for grouping all of the business people together and away from families. Read moreGenuine Hotels.com guest review
"Sorry seems to be the hardest word!!!!!"
I was disappointed at being allocated a generic room when I requested a wheelchair accessible room. The staff were completely unapologetic when they informed me I could wait until 11:30am for another guest to check out and use their accessible shower. Hotel would have served the purpose as a stop gap on way home from holiday as its across the road […] from McDonalds for the kids and not far from city centre etc. Just a pitty about the staff Read moreGenuine Expedia guest review
lack of air conditioning meant a sultry night in the heat and lack of sleep, also shower drain was blocked and therefore unable to showerGenuine Hotels.com guest review
"basic and clean"
very basic the room was quite big as we had a twin room and it was very clean loved the bathroom idea were the door closed onto the loo and could be locked so that someone else could have a shower at the same time as someone using the loo...!!!! would use again for sure..Genuine Expedia guest review
Great comfy room and good staff service. Not a great selection of breakfast but good value for money.Genuine Expedia guest review
"Basic but clean"
Quiet location and ample parking. Basic but clean. Good breakfast buffet. Only comment is that the bar wasnt stocked and had run out of items such as brandyGenuine Expedia guest review
"Surprisingly Good Food"
Clean & serviceable facilities typical of the economy division of this national hotel chain. However the staff were very pleasant, service good and, accepting the menu is limited to oven prepared meals, the food was surprisingly good. The Onion Bhaji starter is highly recommended! Location not so good with the exception of a McDonalds & and a modest […] family pub nothing else within walking distance. Read moreGenuine Hotels.com guest review
"manchester football visit"
Good clean holiday..good breakfast with good choice there is also a pub next door and close to a macdonalds for the kids. rooms are clean and tidy..beds are a little on the uncomfortable side for myself...good value for money...close to man united fcGenuine Expedia guest review
For business reason to stay in, good location, a few of my customer just nearby, I can check in later and had dinner with them...Genuine Hotels.com guest review
"Great hotel for the price!"
Excellent stay for families........Very good price!Genuine Expedia guest review
Disappointed that there were twin beds despite my request for a double. Told staff on floor but informed it was not her job so left it as it was, Reception staff polite and professional. Coffee machine run out at breakfast, myself and another customer was told to go to conference room, in the middle of our breakfast & no direction given as to where […] this was! Customer offered to get both coffees as I had just started my breakfast! Ii would have hoped the staff member would have noticed this rather than another customer! On the whole Service ok for 1 night stay. On approaching the hotels more signs would be useful and these need to be bigger rather than the very small sign on the corner. The Larger sign is only visible in the day time and noticed as we were leaving!! Read moreGenuine Hotels.com guest review
"Very good hotel overall"
Staff were very friendly and helpful. Our room in general was comfortable and spacious. Good choice in the buffet breakfast.Genuine Expedia guest review
"Ok Rooms for a family of 6!"
The sink in our room was very slow at flushing the water through, seemed as it was partially blocked. I think they need to use some Mr Muscle Drain Unblock. Apart from that, the room was fine.Genuine Expedia guest review
Polite and helpful staff nice roomsGenuine Hotels.com guest review
"Okay for what we paid"
Room was okay for what we paid. Better quality condiments would have been nice, shower wasn't very powerful and not immaculate. Stains on the carpet and mattresses on both beds.Genuine Expedia guest review
We have never stayed in one of your hotels before but we will be staying again it was excellent in every way.Genuine Hotels.com guest review
"EGG BUT NO BACON lol"
Advertise a breakfast however no bacon! You cant have a fry up with no bacon stayed in 2 of these now and both had no bacon!!!Genuine Expedia guest review
"It was a good stay"
It was a great hotel. Rooms were cleaned and quite comfortable bed. But unfortunately on the day of my stay there was some building work going on. And machine was too noisy and disturbed alot.Genuine Hotels.com guest review
"please keep your breakfast fresh"
The hotel is at conveniant location, rooms were nice, but their breakfast wasn't fresh, as I had this experince before and I mention to the staff member.Genuine Hotels.com guest review
convenient & comfortable, although the neighbourhood is a bit questionable.Genuine Hotels.com guest review
"consistent with the brand"
The hotel, rooms and service were all what you would expect from a Holiday Inn Express. The breakfast was awful though.Genuine Hotels.com guest review
"close to sports venue"
This did the job very well, and the staff were most helpful. x Only thing is the public house on sites stopped doing too early. xxGenuine Hotels.com guest review
Not much to say, one Holiday Inn Express hotel once you have been in one you have been in all of them, all look the same, all the rooms are the same (basic), and the breakfasts are all the same ( not very tasty). They want to charge for the internet, and offer you little or no choice on the TV channels.Genuine Expedia guest review
"great for odd night for business"
Good clean room, great powerfull shower. Hot breakfast could be better, but still get sausages, beans, bacon,etc but scrambled egg onlyGenuine Hotels.com guest review
"Great hotel for a budget traveller.."
The staff is very friendly and the room is comfortable. Thank you..Genuine Expedia guest review
Decent place for an overnight stay, bar in hotel with an alternative pub next door with a reasonable menu at a good price so ate their. (there is also a 24 hour McDonalds within walking distance for midnight snacks). Booked it to go see a show at the apollo and while it is reasonably close the taxi fair is quite high (circa £10 each way) for a 5 minute […] ride but the area between the two is not great so transport is recommended. Minor complaint about single beds when a double was requested ( advised I booked a std room not a double) so had to rearrange the bedroom but breakfast was std Holiday Inn fair so ok but not great. All in all if you can get a good price then it is worth it :-) Read moreGenuine Hotels.com guest review
Hotel Staff - especially on Reception very friendly and efficient. Given a disabled room - when we queried this on checking out we were informed it was because the hotel was very busy and we had booked a double room! Breakfast awful - certainly not worth staying for. Staff nowhere as 'customer friendlly' in Breakfast area. Frequently items were running […] out e.g white bread and guests had to keep asking for replenishment. Good news was that the hotel was very close to the venue we were visiting for the evening. Would not be my first choice again. Read moreGenuine Hotels.com guest review
The walls in this hotel are extremely thin as on the first night we could hear a man in the room next door talking on his mobile phone. The next night was worse because a neighbours TV kept us awake until 3am. We managed to get some sleep until 6am when another room decided to dry their hair and woke us all up with the hair dryer! The breakfast was […] a let down too. The only hot option were sausages, beans and scrambled egg which tasted of pepper. When I asked the staff if there was any other oprion for the hot breakfast, they just said that was the standard breakfast. On the whole we were all very dissapointed with our two night stay and will difinately not be staying there again!! Read moreGenuine Hotels.com guest review
Clean and tidy hotel with complimentary breakfast.Genuine Hotels.com guest review
"holday inn is always best"
this time bit disappointment, at breakfast croissant wasn't fresh i asked to one the staff member they changed immediately but other tray wasn't nice either, over all holiday inn is preferableGenuine Hotels.com guest review
holiday inn is always nice with good customer service.Genuine Hotels.com guest review
located around 4 miles from city centre which was an easy drive. as with most ' budget ' hotels, noise was a bit of an issue in the rooms ( get the builders to put more sound proofing in! ) and i found it very expensive for what it was.Genuine Hotels.com guest review
"Great for families"
Value for money, shame no Bacon for Breakfast, just needed to ask for extra pillows as only 3 , same with mugs only two in room when four of us staying.Genuine Expedia guest review
"Fine for good value business overnight stay"
The reviews I read before staying here were spot on. The rooms do have thin walls and it is a bit noisy. I was given a twin room (despite wanting a double-however, I had booked via secret savers and am told that there was nothing the hotel could do about that as they were 'fully booked' (in September on a week night?). The breakfast does lack any […] bacon and is poorly attended by staff. I had to ask for sausages to be cooked and then again for bread rolls to be re-filled. It can't be that difficult to monitor the trays and ensure there is enough food out? That said, the breakfast is adequate and good value for the room price. There was no shower gel in the room. Again, how difficult is it for the cleaners to check supplies when servicing the room. I would stay here again on business. Nothing special, but convenient, clean and good value for money. If you are looking for a luxurous relaxing break away - this may not be the place for you. Read moreGenuine Expedia guest review
Ideal location for overnight airport stayGenuine Hotels.com guest review
"nice place to stay"
The hotel itself was lovely although the bed wasn't very comfortable. The staff were friendly and helpful and the hotel was clean and well maintained. Only downfall was that it was situated in a bit of a rough area. The pub next door to the hotel was NOT to be recommended and as the hotel offered very little with regards to food our only option (as […] a family), without travelling 2+ miles, was the Mcdonalds. A better restaurant and comfy mattress would have made our stay perfect. The staff were brill and very helpful, no fuss checking in or out!! Read moreGenuine Hotels.com guest review
Holiday Inn best hotel always.Genuine Hotels.com guest review
"Night at the dogs"
Very nice hotel and wonderful staffGenuine Hotels.com guest review
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