Rooms were clean and cool and the staff was friendly.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Kilgore Dear Guest, Thank you for taking the time and reviewing our hotel. We do appreciate all feedback from guests and reviews such as yours does let us know we are satisfying the guest's needs. Hope to see you again soon..
"Kilgore Holiday Inn Express"
The front desk employee working the night shift was very friendly and helpful. She was not put out when I had to ask for change in order to operate the washer & dryer. We were not happy on our check-out day. The hotel cleaning staff knocked, thenk opened our room door at 10:38; check out is at 11. I told her we were still in there, she closed the door, […] and apologized. At 10:58, she knocked and opened the door again (we were finishing up the packing to leave room) and we told her we would be out in a moment. She closed the door saying, "check-out is 11". Yes, I know that and I still have 2 minutes. Within seconds, the room phone started ringing. Because we were trying to get everything loaded & out of the room, we didn't answer (if it was a personal call, our cell phones would have rung). They hung up, then started again. We walked out of the room at 11:02. Don't badger a guest BEFORE check out time. We booked this hotel for many reasons, but one was for the indoor pool. Our youngest son was unhappy when we were told the pool was not working (thermostat had the pool extremely hot). The pool was working the next morning. Consider my two minutes over check-out time as reimbursement for your pool not working. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Kilgore Dear guest, I do want to apologize for the issues you did have during your stay. We do appreciate all the feedback we get from guests so we can address any issues with the corresponding department. I did have a word with our head house keeping staff regarding knocking on the doors before 11am, so that we avoid any guest disturbance in the future. Our pool AC / Humidifier has also been serviced and fixed. I do know that having these issues fixed after your stay is a let down, but we do hope that you do give us another chance the next time you are in town..
"Hotel was just right"
Exactly what we needed, and where we needed to be. Hotel is recently remodeled.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Kilgore We wanted to thank you for you five star review. We always want to make sure all guests are satisfied during their stay. Hope to see you again in the near future..
Our normal Lindale hotel that we use was booked for a horse show. This was 30 minutes away from our location but was well worth it.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Kilgore Dear guest, I do appreciate your excellent review of our hotel. I know our location was a slight drive from where you wanted to stay, but we are glad to hear that everything was to your satisfaction during your stay. Thank you again for your positive feedback and we hope to see you again in the future..
The day we stayed the hotel fire alarm went off at around 7:30AM due to something burning in the stove. We were told that it is because it is an old stove and the owners don't want to replace it. If it weren't for that, this would have rated 5 stars.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Kilgore Hello, We are truly sorry for the inconvenience caused by the fire alarm during your stay. We did have our maintenance technician clean the fan blades that caused the oven to release smoke. We do appreciate you taking the time to give us feedback, and do hope to see you again.
"Excellent 1 night stay"
Everything was great. Only negative thing - the folks in the next room sounded like they were rearranging furniture or slamming doors in the afternoon. The night was pretty quiet. The fire system works well. The cook said she doesn't like to turn off the oven between batches (of biscuits I guess) and the smoke from burning crumbs(?) set off the fire […] alarm about 7:30am or so. No one got excited, but followed the stairs to the exits. Very uneventful and the fire dept was very prompt. I would definitely stay here again. The breakfast menu is very light and it was not replenished very quickly, but I'm not much on breakfast food. SOS was good. Not too salty and that's a plus. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Kilgore We do appreciate you taking the time to write us a great review despite the fire alarm being set off. We surely do not anticipate these things happening but i am glad that understanding guests like yourself still saw the upside of our hotel. We surely do hope to see you again!!
We got in late and the staff was great.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Kilgore We do appreciate your 5 star review for our property. We hope to see you the next time you visit Kilgore.
"Quality chain of hotels"
I was in Texas for a family funeral and was treated so nicely at this hotel. The staff made every effort to accommodate our needs and their kindness was so greatly appreciated. The room was very nice and comfortable, and all the amenities were excellent. I have stayed in many Holiday Inn Express hotels, booked through Hotels.com, in various states and […] have consistently had a very pleasant stay. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Kilgore Cathy, Sorry to hear you were in town for a funeral service. I am glad the staff made it as comfortable as possible for you during your stay. We do appreciate your 5 star review for our property and hope you are doing well.
"Loved their happy hour"
They have a happy hour from 5pm-7pm. Free beer, wine, and appetizers. I like the clean room, and the staff was very friendly.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Kilgore Hello, I wanted to thank you for your 5 star review of our hotel. I am glad you enjoyed our manager's reception, and remember we are always adding new items to the menu. Hope to see you again in the near future..
"Got ripped off by management. Beware"
I arrived in Kilgore Holiday Inn Express on a Friday night after a long trip to Texas, so my family and I could see a sick family member. When we arrived HOME, we then realized we were charged $100 for towels that were supposedly missing. We have a family of five and when we got in, we only had 2 towels so we immediately had to go ask for 3 more, and […] I got a weird attitude by the service desk then, but I didn't think too hard about it, because I was tired. Nonetheless, They claimed my family took towels from their building, which, (they don't even know how many they are missing) and charged my account. This was not something I had expected from a Hotel of this sort. After dealing with a manger and assistant manager, I realized they have no intention of ever returning the money we worked hard for. I would not reccommend this hotel to anyone who wants to keep their money. If you like feeling robbed at the end of the day, be (their) guest. Read moreGenuine Expedia guest review
Very comfy room and friendly staff.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Kilgore Thank you for taking the time to write a review for our location. We do try and make sure every guest feels as comfortable as possible when they stay with us. Thanks again.
"Nice hotel, very clean. Up to date."
Great, loved it. Very clean, would stay there again in the future!Genuine Expedia guest review
The room was clean and comfortable. The wi fi worked very well. I would recommend this hotel.Genuine Expedia guest review
I enjoyed my stay at this Holiday Inn Express. I was there for 2 days and found that the room was very comfortable, the bed was comfortable, the wifi worked very well, and the desk staff were very friendly. It was a good location for easy access to Interstate 20. The breakfast was ready very early so I was able to have breakfast before hitting the road […] at 6:30am. Read moreGenuine Expedia guest review
Very nice clean hotel with friendly peopleGenuine Hotels.com guest review
"Perfect location, close to college."
We came in for a Kilgore College football game...visiting family that is a football player. Brought other family friends to stay at same hotel. Very nice place! Would definitely stay again! Beds were very comfortable!!! Good price for what we received!Genuine Expedia guest review
"GREAT HOTEL AT A GREAT PRICE"
This is a very nice hotel just a few miles away from the interstate, which makes it close enough to travel without the loud highway noise keeping you awake. The morning breakfast was very nice and the hotel staff was very friendly. I would definitely stay here again if I'm ever in the neighborhood.Genuine Hotels.com guest review
This is one of the nicest Holiday Inns I've ever stayed in. The staff was super friendly and helpful with questions.Genuine Hotels.com guest review
I have stay at this hotel before and its always a great place to stay..this time I also had a good price..I will stay here againGenuine Hotels.com guest review
"Great location & value"
Hotel Right off highway. Everything perfect except need more parking in front of hotel.Genuine Hotels.com guest review
"kilgore holiday inn"
It was very clean staff was really nice!Genuine Hotels.com guest review
"LOVED THIS MOTEL !!"
Absolutely the BEST we have had and a very good rate. Kim at the front desk was very kind. Wish ALL of the places we will have on this trip were as nice. We have 14 more places to stay and so far some have been crummy.Genuine Hotels.com guest review
Very enjoyable. Staff were helpful and friendly. We were in town for the Texas Shakespeare Festival and it would have been nice if the hot tub/pool was open later.Genuine Hotels.com guest review
Great hotel. Needs better breakfast.Genuine Hotels.com guest review
"Close to highway and city"
Overall our stay at the hotel was good. The kids enjoyed the indoor pool and the free WiFi. The rooms were clean and spacious and the staff was friendly and accommodating. I have only 1 complaint. Half of the floor we stayed on was smoking and the other half nonsmoking. You could smell the smoke in the elevator and down the hallway to the room. The […] room didn't smell, but we had to hold our noses coming and going. I realize the entire floor was comprised of the suites, but there should be a better way to handle the smoke. Read moreGenuine Hotels.com guest review
Quite location, clean and friendly, good pillows.Genuine Hotels.com guest review
Hotel was clean, staff was efficient and very friendly.Genuine Hotels.com guest review
very quiet, and clean. Will stay again when traveling on businessGenuine Expedia guest review
Nice hotel in Kilgore, breakfast was very good and has many options! Rooms were clean and staff was very friendly.Genuine Hotels.com guest review
"Holiday Inn Express - Kilgore"
this was a very nice hotel, the room was nice and clean and the staff was very friendly. The surrounding area was not the most attractive but okGenuine Hotels.com guest review
"Most comfortable stay"
We were exhausted and weary from a long road trip moving our son into his college dorm. We pulled over at Kilgore and found this oasis of rest and cleanliness. Cool pool with fun lights, too! Great stay!Genuine Hotels.com guest review
"comfy but loud fridge"
Great hotel but fridge in room 223 had an issue and we had to turn it off to sleep. Super comfortable beds! Very clean, will stay there again!Genuine Hotels.com guest review
"Good stay in Kilgore."
The staff was friendly, breakfast was good, beds and room was very comfortable and very clean. We loved the jacuzzi and pool. We would stay there again. Oh, inside the room had a microwave, refrigerator, and sink.Genuine Hotels.com guest review
"Holiday Inn Express - Kilgore Texas"
06/25/14 bruce w Leander, Texas
On a recent trip, we stayed at the Holiday Inn Express in Kilgore Texas. In particular, we enjoyed a visit to the hot tub (spa); and the hot breakfast options in the morning. The room was quiet, spacious and very functional and met out needs. Staff were courteous and pleasant!!!
"I'll return for sure!"
06/22/14 Dawn F De Queen
Last minute we needed a room the night before my husband had a training class in Tyler, TX. After trying almost every hotel in Tyler with no luck, we got a room in Kilgore. We got a discount since he works for Nabors Drilling which was very nice. The room was nice and clean. The bed was amazing as was the full breakfast. We will stay here again.
"Service above and beyond"
06/09/14 Sandra And Budd... M Bryan, Texas, Usa
I just want to say a great BIG THANK YOU to Kim. She was the Desk Manager at this hotel on 6-7. Kim's service went above and beyond and actually made our stay possible. We were traveling to Kilgore to watch a Texas Collegiate Baseball game between our team the Brazos Valley Bombers and the East Texas Pumpjacks. I called the hotel as we traveled on our way. She said they were out of rooms with 2 queen beds, but had two king rooms available. The one that suited our family was a smoking room and we prefer non-smoking. Kim said,"let me try to contact one of the other guests and see if they will trade. Next thing I know, she is back on the phone line with me and says we can have the king room with pull-out sleeper. WOW! You cannot ask for better customer service than that!!!!! Kim, you are a truly special person, who really cares about her customers!! THank you, thank you!!! Our stay was excellent, as we slept in!!! Our team lost, but we will be back next season for another stay. I cannot thank Kim enough for all her efforts and highly recommend this Holiday Inn Express for future stays. We joined some friends for dinner and the Back Porch and that was a great meal also.
"Excellent customer service from Zann"
05/21/14 Jeremy B Cleburne, Texas
Zann is one of the best! I would like to thank her for what she does and how she always has a smile on her face and a great attitude! I stay at this hotel about twice to three times a month but she never fails to recognize me when I walk through the doors. She is a valued employee and should be treated as the same! Thank you Zann
"Great Customer Service in East Texas"
03/16/14 Paul B
We stayed in the Holiday Inn Express Kilgore North last weekend. We were in town for a family event but the hotel was PACKED due to the state basketball tournament. Kim with the front office staff did a great job locating non-smoking rooms for us with such a full facility. Initially the only available rooms were smoking ones but we made the reservation anyway. Kim was alert and sharp enough to remember we wanted non-smoking rooms and placed us in a non-smoking room when a cancellation occurred. The rooms with king beds were nicely laid out and functional. For all the activity of kids basketball teams in the hotel, it remained relatively quiet in our room. The location was convenient to I-20 and we would definitely stay there again. Why not 5 star? The full facility tasked the kitchen and many items were unavailable at breakfast, the only access to the parking lot is the side door of the building, and our towels looked a little tired.
"Great place to stay in Kilgore"
03/04/14 dalebro Lafayette, Louisiana
Great room, happy hour with drinks, and a great breakfast bar. Staff were very polite and courteous. Weather was bad when I arrived and the front desk was very polite and happy to greet me. Parking was great with lighting to protect your vehicle. This hotel is not far from some excellent eating establishments that feature good barbecue, tasty mexican cuisine, and succulent seafood. This is definitely a do again!
02/01/14 B W Tulsa, Oklahoma
Was disappointed in the customer service, most staff was older and more grumpy, breakfast was selective but made my family sick. Location was great, pool was great, but had many burned out bulbs. Had many towel issues.
"Very nice place to stay"
01/29/14 greg g Conroe, Texas
my company's home base is in Kilgore so we have to come here a lot. they always get us rooms in this hotel because they know we all like staying here. they even have happy hours on mon. tue. wed. from 5-7 pm with free beer, and we all know free beer is worth and extra star on its own.
01/06/14 reid6 Saint Louis, Missouri
We happened on this hotel by accident after a long day's driving on New Year's Day, thought we were in Longview but desk clerk was gracious in telling us we were in Kilgore, just down the road, it was such a nice place and we were tired so we stayed. Our room was wonderful, large, clean, well appointed. The breakfast area was very nice with large selection of good foods. Would stay here again.
"Basic stuff missing."
11/10/13 russell3915 Pearland
A 1 night stay, disappointed due to hair on floor in bathroom, unclean sheets for pullout coach, not enough soap, towels, shampoo or conditioner, or coffee for 5 people. Breakfast was okay, pancake maker quick, but poor in taste.
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