"Disappointing for the price I paid"
The WiFi was not working and there were bugs in the room. The breakfast was very limited. A good location, but for the price I paid, it was disappointing.Genuine Expedia guest review
"Easy access to beach"
We were greeted by very friendly staff who took good care of us. The beach access is fantastic as well as ease of walking to great places to eat. Parking was close by and they have a great loading and unloading setup.Genuine Expedia guest review
The location of this hotel is great but the cleanliness needs some improvement. Our room was not cleaned after our first night. The hall on the first floor is extremely hot due to the AC ventingGenuine Hotels.com guest review
Response by The Palms Oceanfront Hotel Thank you for visiting us at The Palms Oceanfront Hotel! We are constantly striving to make this property better and better. One of our biggest concerns is the ability and consistency of our housekeeping team. I truly believe that we have begun to turn a corner and see a real improvement in our cleanliness but clearly we still aren't perfect because we missed your room. I apologize for this and will address it with my staff immediately. We are currently getting bids for a ventilation system on the first floor that will cut down on the heat and humidity on the first floor during the blistering summer days. Hopefully, that will be something we can get installed in the near future. Thank you for your comments and taking the time to write a review! All the best, Reid M. Assistant General Manager
"Close to the beach"
The rooms are very old and very dirty. The shower curtain was caked with dirt and the sinks looked like they had not been cleaned. The room also had a an awful odor.Genuine Expedia guest review
"Not worth the money"
Most expensive motel we have stayed at and worst all at the same time. The only thing going is the location. But had mold on shower curtain, only hot thing for breakfast was pancake machine which wasn't working, juices were just colored water. Employees were hard to find would put up sign at front desk and leave. Just over all worst motel ever. Won't […] stay there again. Wouldn't recommend it at all. Read moreGenuine Hotels.com guest review
Rate was very high considering the age/condition of this property, I was aware of this prior to booking, but hoped that some of the comments were sour grapes for people hard to please. The positive for us was that we found the staff to be friendly, and the room was clean. BUT, this property is really really old (rusting chrome, finish chipping off the […] inside of the sinks, plastic shower surround that's seen better days, rusty door frames, thin walls where you can hear every bit of noise). If you are looking for basic room on the beach and willing to pay the beach side premium this is your hotel. If you are looking at the price point per night and imagining a 4 star hotel, this is not your property. Read moreGenuine Hotels.com guest review
Response by The Palms Oceanfront Hotel Thank your for staying with us at The Palms Oceanfront Hotel! I thank you for your review! Some of the things your mentioned are concerns of ours that we are very aware need attention. We are in the process of find solutions to some these issues and contractors who can come in during our slower season and fix our shortcomings. Our staff is wonderful and takes pride in their work. I was happy to read that our Front Desk associates made such a good impression on you and that our Housekeepers took great care of the room. Come back and see us this Fall or Winter when things are a little slower and more quiet! All the best, Reid M. Assistant General Manager
The reviews scared me put there are not many choices to be on the Isle of Palms. I was pleasantly surprised - people are friendly, room was clean, people were in the pool, and it is directly on a great beach. Some rooms will definitely be loud.Genuine Expedia guest review
"Right on the beach"
Great location if you're interested in hitting the beautiful beach at Isle of Palms. Our only real issue was with the cleaning staff; it was a bit lax (our room wasn't even cleaned by 4pm, and the staff at the front desk actually had to come up to do it!) The front desk staff were great, informative and responsive. The neighborhood was great, noise […] was not unacceptable, room was comfortable, if a bit small. Very much recommend walking up the street to ACME Lowcountry Kitchen rather than next door, it is far superior to the Coconut Joe's there at the beach :) Note that parking is actually across the road in gravel lots rather than at the hotel itself, so park temporarily underneath to unload before moving your vehicle. Read moreGenuine Hotels.com guest review
Response by The Palms Oceanfront Hotel Thanks for coming to see us at The Palms Oceanfront Hotel! I was excited to read that you took great advantage of one of our favorite local restaurants. I am glad we could recommend a place so memorable for you! I know that Front Desk staff prides themselves in being helpful and informative and I can see that you took advantage of the great work they do here. I apologize for the lack of service in your room. These kind of mistakes should never happen! We are constantly striving to improve our service and our processes and this brings to light a shortcoming of ours. I will address this with my staff immediately to ensure this kind of oversights do happen again. Thank you for the kind words and we hope to see you again at The Palms Oceanfront Hotel! All the best! Reid M. Assistant General Manager
In almost every aspect of our stay we were let down. Aside from the location this hotel has little to offer and the staff was rude and belittling.Genuine Hotels.com guest review
"Not worth the price"
We stayed at the Palms for a week and were not impressed with the quality. There were no "suite" options, so it was uncomfortable for two parents and two teenaged boys to be staying in a room with two double beds (no cots/mattresses were available for the first three nights). The bathroom and sink area are very cramped--no counter space for toiletries--so […] we lived out of our toiletry bags. The housekeepers did not show up two of the seven days, although the second day they did knock on the door and ask whether we'd like cleaning service (we said yes)--we were only offered a $30 discount for the inconvenience. The breakfast was okay; it would have been nice to have more than two cereal options and meat or hot eggs. There's a restaurant next door with a rooftop bar, so the music from the nightly live band is audible inside the room with the door closed until 11 PM. There is no on-site parking; the parking pass is $50 for the week and cars stay a block away. The location is convenient to restaurants and shopping and the beach is very wide and clean. A bonus was that dogs are allowed to run free on the beach early in the morning, so it was fun to see them romping in the surf. Read moreGenuine Hotels.com guest review
Response by The Palms Oceanfront Hotel Paige, Thank you for staying with us at The Palms Oceanfront Hotel! I was sad to read that your stay was less that what you expected. Unfortunately we do not have any suites on property. Our Oceanfront rooms are our largest rooms with a pullout couch and wet bar. If you choose to come stay with us again, these rooms would be a great option for the entire family! I will immediately address with our staff the attention needed to guest requesting service. I personally go into every check out for room inspections but unfortunately I am not able to make it into all stay overs as well. We are currently working on enchaining our breakfast options, along with the breakfast bar and display arrangement. We are striving to have more options and hopefully so more hot items. I apologize that the parking location and price was not clear to you upon booking. We do not own the parking lot that we supply for guest and we are charged $6 per night per car. We would love to have room for everyone under the hotel but the city mandates that we are unable to park any cars there. We are tirelessly working to improve our hotel and make it everything we know it can be. Please, come see us next season and give us another chance to amaze you! All the best! Reid M. Assistant General Manager.
The stay was great love the area and will be going back. The cost mite be a little high but it was peak season and it is what it is.Genuine Hotels.com guest review
Great location. Rooms OK, little on the small side but your not there to hang out in the room.Genuine Expedia guest review
Response by The Palms Oceanfront Hotel Thank you for four star rating and comments about our property. One of biggest things so many guest love about our property is the location in the heart of downtown Isle of Palms. Next time you stay with us, try one of our oceanfront rooms. These rooms are the largest on property with an extra seating area that includes a pullout couch and a wet-bar! Thank your for taking the time to critique our hotel! Hope to see you again soon!
"Two night stay on the beach with granddaughters"
Excellent location with easy access to the beach and restaurants. Definitely would stay here again.Genuine Hotels.com guest review
"Great location; pricey and basic, very clean"
You couldn't ask for a nicer location for a beachfront hotel. Rooms were basic for the price but very clean and the front desk staff is very helpful and friendly. Maids not so much. They outsource the cleaning to a vendor, and they do not clean throughout the day...just a "do you need anything?" at 8:30AM. Our trash wasn't picked up for 3 days. Still, […] four stars overall due to location and our great experience at Isle of Palms. Read moreGenuine Hotels.com guest review
Response by The Palms Oceanfront Hotel Lee, Thank you for staying with at The Palms Oceanfront Hotel and giving us a great four star review! We put a lot of time and effort into our staff to ensure they are ready and willing to handle all your requests. I was excited to hear that the Front Desk staff was so helpful. I was a disappointed to hear about the lack of service from housekeeping you received. We do have a company that cleans for us but that does not excuse mediocre service. This concerns me greatly and is something that I will address immediately but I am truly sorry that it effected your stay. Thank you again for staying with us and we hope to see you again soon! Reid M. Assistant General Manager
"Location to the beach was great. Hotel much older."
Hotel older than photos on line. Housekeeping staff terrible. Never got our room cleaned even after we asked. Front desk defended them saying they were great. We're able to get clean towels upon request. Hallway very noisy. Continental breakfast very limited. Will not return to this hotel.Genuine Expedia guest review
"Weekend with the Grand Children"
We were able to check in early which was a pleasant surprise--room was pleasant no outside view which was ok--definitely a older hotel but room was clean. Our Grandchildren are 8 and 5 had loved the pool and being so close to the ocean. We have been to Isle of Palm many times--Found that there weren't many restaurants to walk to usually we leave the […] island to eat but decided just to stay local with the children. Over all we had a great weekend and would return again. Read moreGenuine Expedia guest review
Response by The Palms Oceanfront Hotel Thank you for choosing to spend time with your grand children and us at The Palms Oceanfront Hotel! The on property pool and easy access to the ocean is always exciting for families with children. Next time you come, let us know what kind of restaurants you are desiring and we can point in the right direction. The entire Charleston area is known for it's unique cuisines and we want to make sure you locate a few places while visiting. Thank you for the comments and we hope to see you again soon! Reid Assistant General Manager
"OK hotel - Great Location!"
This hotel is right in the middle of everything at IOP. Beautiful beach steps away. Coconut Joes next door & Windjammer on the other side, shopping across street. We got a suite that had a beautiful view of the ocean. There were 3staying in the room. We tried to check in at 5:15pm& were told the room wasn't ready & that someone would call when available. […] We had spent some time on the beach & wanted time to clean up before dinner but our room never became available so we went to dinner at a nice restaurant a bit funky. After dinner when we were finally able to get in our room around 8 pm we found the bathroom mirrors & balcony dirty. The rest of the room seemed clean but ...? There were only enough towels for two and coffee for one. I called the front desk and told them of the condition of the room, towels and coffee. They brought us towels and coffee but no one ever came back to finish cleaning. We didn't make use of the pool but I called and asked if there were pool towels that we could take to the beach and was told that there were no pool towels and to use the room towels. Pretty useless if you plan to shower the same day. I asked for a late check out and was told they would have to charge me for 1/2 day so I reminded me that I was unable to check into my room until after 8pm the night before and they were a little more accommodating. Read moreGenuine Hotels.com guest review
Response by The Palms Oceanfront Hotel Soozlavaram, Thank you for staying with us at The Palms Oceanfront Hotel! If available, the oceanfront rooms are a treat and I am happy to hear you got to gaze at the big blue Atlantic for a few days. Your concerns and comments about the timeliness of your room being ready along with the cleanliness are massive worries of mine. As we evaluate the hotel, how it works most efficiently, and how we can make it better, we have had some growing pains. Regardless of this, I am at a loss for the constant shortcomings we exposed during your stay. I will speak to my staff today and address all the issues you have outlined. Fixing these matters so that our guest have a worry free stay is a top priority for me. You will be interested to know that we are setting up a large station for clean and dirty pool towels so that you do not ever run short on towels and never have to reuse any! Thank you again for comments! Good or bad, I love to hear all our guest experiences so that I can view this property though your eyes. We hope you come see us again soon! Reid M. Assistant General Manager
"Exactly What I Needed"
I found this place to be a perfect and affordable (I went during the week) getaway. A number of reviewers said that the place was too loud ("Live music... oh my ears!). You know what? Get over it. You're on vacation -- loosen up. I LOVED having a room that overlooked the next door restaurant which played live music at night. The staff was also very […] accommodating and friendly: they allowed me to check in early, and they assisted me in finding a taxi to take me to the airport. I definitely plan to go back. Read moreGenuine Hotels.com guest review
"Dated but on the beach"
The hotel needs updating but the convenience of being on the beach was worth it.Genuine Hotels.com guest review
Nice hotel to stay. Parking is off street. Clean comfortable room.Genuine Expedia guest review
Spent a weekend away at the beach... Second honeymoonGenuine Expedia guest review
"Good location on the beach, but at a cost"
Good beach location, rooms were nice and clean, however, very uncomfortable small double-beds (not queen) with terrible mattresses, staff almost friendly. Terrible continental breakfast - don't even bother. Have to pay extra for parking, and then have to park across the street in a parking lot and walk back over to hotel - no biggie, but just keep in […] mind. Pretty expensive hotel for what you get in return. Will be staying somewhere else next time for the dollar. Read moreGenuine Hotels.com guest review
Bad start with staff being grumpy but better later on.Genuine Expedia guest review
"Liked the area and all the shops and restaurants."
Maid service not the best. Never left any coffee and the shower curtain was dirty. Internet service didn't work most of the time we were there. Good breakfast!Genuine Expedia guest review
Overall, this was a great place to stay for a family vacation. The place was clean and the staff was friendly. We did have to ask for room service a couple of times. A little pricey, but worth it. The surroundings were georgeous. The breakfast was suffice. Our kids enjoyed the beach and the pool. There are restaurants close. The room was spacious with […] nice patio space with tables and chairs for relaxing. We would definitely stay here again. Read moreGenuine Hotels.com guest review
"Great Location, Nice staff"
The staff that was there was nice and helpful. However they did have a few staffing issues with the cleaning staff. Additionally I rated them low because they only clean the rooms once every 3 days (when you are staying multiple days. Always clean between guests). I've found this is not an unusual policy as I've run into it in Myrtle Beach as well. […] It wasn't communicated to me until I asked about it. They will bring you more towels or whatever you need. Just don't expect them to clean daily. Read moreGenuine Hotels.com guest review
couldn't check in till 7 pm as the rooms weren't ready. Nasty cramped rooms. Bars on each side of the hotel which is only 60 or so feet wide shook the walls with music. The staff was clueless and the internet pictures did not represent truthfully what the hotel is. Over priced and insulting.Genuine Expedia guest review
"Hotel needs to be remodeled"
Room had dirty floors and when walking to the beach there was a constant smell of sewage.Genuine Expedia guest review
"Nice hotel but not worth the summer prices"
Paying extra for parking was an unpleasant surprise; web site makes hotel look much better than it really isGenuine Expedia guest review
Our room looked out onto a restaurant that player live music until 10 every nite. I wanted to stay on the beach to see and hear the ocean, not a band. :( Room was not worth the priceGenuine Hotels.com guest review
"Great town and location"
We read the reviews and felt most of them were accurate. This is like one of the three-star hotels in Myrtle Beach, but in great location. Hotel was walking distance from shops and eating. It's a decent getaway in an outstanding, quiet town. We tried the Eco-Tour nearby and it was worth it. Great excursion.Genuine Expedia guest review
"Most expensive room I have ever paid for a room."
I thought I had purchased an ocean front room. The room did not have any external windows. The only window faced directly across from the elevator. I paid $ 330.00. I had to pay an additional $ 100.00 to upgrade to an ocean front room. This is the most I have ever paid for a room. Would not stay there again!Genuine Hotels.com guest review
"Needs exterior & interior renovations."
Very noisy - doors continually slamming. Very old & musty smelling - could use updating. Parking not at facility - had to walk across street into back parking lot. Not what I thought I'd signed up for.Genuine Expedia guest review
"Good location but hotel is in a terrible condition"
The pool was out of service, the juice dispenser was out of service, the ATM was out of service, the room was not ready at the regular check in time. Housekeeping didn't close the door after cleaning the room. Staff was unfriendly and the overall condition of the room was in a unacceptable, terrible condition. It is evident that management doesn't maintain […] the hotel very well. However the price, especially for the oceanfront room, are relatively high. It is very certain that I won't come back. Read moreGenuine Expedia guest review
"Hotel is on the beach"
We arrived at the hotel 50 minutes after check-in to be told our room wasn't ready. It took another 45 minutes before we finally got a room. Once in the room the bath towels were missing. Had to go back to front desk for towels and extra blankets. Parking was a nightmare too. No oarking on premises. Had to unload under the building then park across […] the street. Streets were single lanes and divided so you had to go around to get to the parking lot. The nice things I can say was the room (an interior room) had no ocean view but was very clean, spacious, and comfortable. The breakfast was sufficient and coffee pretty good however the pancake machine broke our last day there. The convenience to the beach was this jotels selling point. The beach was a little more mature clientele than Myrtle Beach however nice for both adults and families. Read moreGenuine Expedia guest review
The hotel is good for the price. The hotel staff was courteous, and the breakfast was decent. Overall, the hotel gets you in a great location for a reasonable price. The beach in the area is great, and the actual location of the hotel is relatively isolated with the ability to quickly access other areas, i.e. Charleston.Genuine Expedia guest review
"Great location...not so great rooms."
The room was decently clean. The hotel seems pretty old. The hotel room we got had only one window that faced the hallway...so that was uncomfortable. I would make sure I asked for oceanfront or at least a window that faced outside. For one night it was overall okay for being footsteps away from the beach. The staff was a little underwhelming as well […] as the complimentary breakfast. Read moreGenuine Expedia guest review
"Nice and quite"
Not much to do close by the hotel besides the beach. The restaurants within walking distance all had terrible service, no one really seems interested in customers. Be prepared to be ignored, or drive to Mt Pleaseant to eat. My issue with the hotel is we were charged full summer rate, even though the pool had not opened yet.Genuine Hotels.com guest review
Not at all worth the price. Parking in a lot across the street was less than expected. Won't stay there again.Genuine Hotels.com guest review
"Right on Beach! Beautiful water"
I liked the Isle of Palms,if your looking for a beach vacation , its great! We did not have a car and its hard to get anywhere from the Palm Hotel. The are a couple beach front bars that are fun. I wanted to go to Charleston more and it was too $$$ to get there without a car. If I go back, I would rent a house ( tons of gorgeous rentals) and rent a […] car. Its is a cute little area with a great beach. Read moreGenuine Expedia guest review
Hotel was in a good location but the price was not justifiable for the location of the room. Paid over 250 for a room with no windows to the outside. No sunlight.Genuine Hotels.com guest review
The room was no more or less than one would expect. The hotel is flanked, on both sides, by restaurants with live music. This resulted in a good bit of noise from the people, and the bands. The walls are pretty thin, so you can hear everything going on in the hallway and the adjacent rooms. It was a bit more expensive than I would expect for the stay, […] but location location location. Also, parking is across the street in a gravel lot, which you have to pay for at the end of your stay, but $6 a day is no big deal. Other than that, I really have no complaints. The staff was nice, the breakfast was okay Read moreGenuine Hotels.com guest review
Always love staying here! Close to everything, very clean, staff very helpful, breakfast very good, A+++. We had a partial view this time and actually the view was better than expected - the view was excellent!Genuine Expedia guest review
A very convenient place for a hotel. Right on the beach and near some shops and restaurants.Genuine Expedia guest review
"Super noisy at night"
drunk people talking loudly outside our room in a hallway that is very echo-y. And also listen to loud music from the restaurant next door into the late hours of night. But room was comfortable and fine. It's old, but perfectly fine. My only complaint was noise!! Which is actually a nig deal, being woken up at 1am and asking them to move their convo […] somewhere else, then hearing them continue to talk for another hour. Read moreGenuine Hotels.com guest review
"On the beach & close to the sites & attractions"
This was our second stay here. We really like that we can enjoy the beach, and easily get into Charleston and the surrounding areas to enjoy the attractions there. The rooms are clean & quiet, and the staff is friendly and helpful.Genuine Hotels.com guest review
"If hotel was half as nice as staff..."
If the hotel was half as nice as staff i would give it 5 stars. Hotel was ok , kind of run down and a bit dated. Great location. The staff was amazing and went out of their way to make stay enjoyable.Genuine Expedia guest review
"Rude obnoxious staff"
It is a good thing this place has a location because the hotel and staff suck. Rude people rude staff insulted my fiancé even my kids were upset. Really I will never stay there or use hotel.com againGenuine Hotels.com guest review
Location is perfect. Nice shops and restaurants close by (able to walk to) Staff was friendly. Beach is beautiful, however the pool was closed the whole time we were there. When we checked in the staff did not tell us the pool was closed. They were advertising on the sign out front of hotel, they have a pool. When we asked how long the pool had been […] closed, they said three weeks. We like the beach but we're looking forward to laying out by a pool. They do charge to park a car. But fee is minimal and very reasonable (want to say $6a day). Read moreGenuine Hotels.com guest review
"Great location but not worth it"
Needed a room in Isle of Palms for the night. Had I known how bad this hotel was, I'd have stayed in Mt. Pleasant. Rooms were very dated and the AC / Heat was not consistent. The worst part though was the noise. Just outside of the room is an echo chamber. The ice machine sounded like it was being murdered and apparently there is high demand for ice […] at 6:30am in this hotel. Overall, would definitely not recommend this hotel unless an absolute last resort. Read moreGenuine Hotels.com guest review
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