"Lack of comforters"
We were satisfied with the overall service and quality of The Palms. The only thing disappointing was the misleading of the beds having a comforter on them. We actually went to the office to see if maybe they had forgotten it because there were only two flat sheets and a very very light blanket in between them. I suggest either giving the beds comforters […] like the website advertises in the photos or take new photos for the website as they are without any comforters to avoid disappointment of guests. If they know what to expect they have the choice to bring their own blankets. Read moreGenuine Hotels.com guest review
"Coooold week at the beach"
We love the isle of Palms and The Palms hotel over all offers many rooms with a view of the beach ~ but not all....some rooms face inward and only show a window of the hallway???odd???rooms are very comfortable and some do offer a balcony. The staff is very gracious & helpful, but if your view is important, ask to see the room before moving :)Genuine Expedia guest review
"not a must stay"
average tow day hotel stay - nothing special except ease of beach access - towels were dropped off second day with no cleaning of the room or soap replacement - parking not easyGenuine Hotels.com guest review
This was our 1st time in Charleston. The hotel staff were very helpful with helping us acclimate and find activities. Location was great due to beach proximity. I would have enjoyed stay more if the room had an outside view.Genuine Expedia guest review
Nothing fancy, but room was clean. Fine for 1 or 2 nights.Genuine Expedia guest review
disappointed will not be going backGenuine Hotels.com guest review
The part of the bathroom where the toilet and shower are was so cramped. The door barely cleared the toilet seat. I noticed while using the restroom it was not clean and worn down. I don't feel this hotel was worth the amount a room that we ended up paying for it. Plus during their peak months you have to pay for parking! That should be included with […] your room charge. Would not stay their again. Read moreGenuine Expedia guest review
The service was outstanding , it was a great view of the ocean and right next door has great good at coconut joes. I would definitely stay there again.Genuine Hotels.com guest review
The website photos were so much better than the real deal, so the first look was a disappointment. It was however a good place to rest from the hustle of downtown and its main attraction is the ocean being so close by.Genuine Expedia guest review
Short and sweet. Comfortable and convenient.Genuine Hotels.com guest review
"Close to everything, but really run down"
This was our first stay at IOP and I was disappointed with The Palms Hotel. It looked great online, but everything was old and out dated. The AC unit was on it's last leg and kept us up all night from how loud it was when the fan was on. We turned it off but then froze, so had to keep it on. There was also some kind of alarm that kept going off outside […] that was keeping me awake. The room next to us was empty and the alarm clock went off during the night and I had to call the front desk to get someone to come turn it off because we could hear it loudly in our room the walls were so thin. We had a two double bed oceanview room. Their was a tiny thing blanket on the bed, and sheets, but no comforter. The bathroom was tiny, you could barely open the door because the toilet was right in front of it. We had just left a comfort suites and compared to that, this was a let down. I was hoping for a tropical getaway even if it was January and the room just fell short. The free breakfast was ok. For the price of the room, it was not worth it. I can't imagine how loud it would be during the busy months since it is right in the middle of everything. Not really kid friendly. Read moreGenuine Expedia guest review
"GREAT WEEKEND TRIP"
HAD A GREAT TIME AND WILL STAY THERE AGAIN.Genuine Hotels.com guest review
"nice hotel close to the beach"
I went for a quick getaway and enjoyed the room with a beach view.Genuine Expedia guest review
"Good for leisure, not for work."
The location right on the ocean was great. The room was comfortable, the people were very nice. Parking was terrible.Genuine Hotels.com guest review
"Would not stay here again!"
The hotel was not clean! The bathroom had not been cleaned and there was evidence of filth in the room. Very worn which you can't detect from the pictures on Hotels.com. I'm truly surprised that Hotels.com represents them.Genuine Hotels.com guest review
"I will be back"
Loved the hotel only problem I saw was the elevator was acting up. And saw a little ware from the ocean weather. But the stairs worked fine and I loved my stay. Already planning next years trip.Genuine Hotels.com guest review
"Great loation, but....."
You simply cannot beat the location of this hotel. Oceanfront with restaurants on either side and a shop for miscellaneous items across the street. The hotel is very old, which I do not mind at all, however, given the price of the room I would expect higher quality. The room was not terribly dirty, but there was a good bit of mold in the shower. The […] furniture was very beatt up, and the carpet was scrungy - what I would expect to see in a $50 a night hotel, but not in an oceanfront hotel on the Isle of Palms. The other issue I had was that my room was directly in front of the elevator and was extremely noisy, so if you book a room there, make sure you request to be away from the elevator. The continiental breakfast was nice to have on site, and it is very nice having a refrigerator and microwave in the room. If this hotel was updated it would be gem. Read moreGenuine Hotels.com guest review
The first room we were sent to was not made up. So back to the desk for reassignment. The furniture was dated and worn. It was quite chilly but there was no extra blanket in the room. Bed was comfortable. Nice having a fridge and separate freezer.Genuine Expedia guest review
This hotel is at least 10 years beyond a full shut down and re-model. The room we were given was very dirty, sanding and had a pungent musky smell. The bathroom did not appear to have been cleaned from the previous guests. The walls look as if it had suffered through many nights of parties, they were scraped, dirty and very stained, the window and door […] frames were very rusted and should have been painted years ago. The rooms offer no soundproofing at all, you could hear every word spoken from the next rooms and from the " breezeway" . I could go on for quite some time. The best advise I can give is do not book this hotel!! It is a a dump! Interesting too, is the question on this survey.... would you recommend to a friend? Its doubtful anyone would recommend this place to an enemy! Read moreGenuine Expedia guest review
"old and dirty"
very basic rooms, dirty and old. Lazy receptionist and cleaning personnel. Continental breakfast and beach helps, otherwise it is terrible.Genuine Hotels.com guest review
If you stay here, be sure to ask for a room with a window to the outside. Some of the rooms have windows facing an interior corridor.Genuine Hotels.com guest review
"no bed bugs and breakfast"
These were the only requirements that I had. I simply needed a place to lay my head with the kids after a 6 hour drive. Breakfast was fair. I would not stay here for an extended period of time.Genuine Hotels.com guest review
"Good weekend retreat"
Good weekend getawayGenuine Hotels.com guest review
"Avoid if you can. Might have been good in 1980s"
This may once have been nice. The building is in need of a major renovation. The design of the floors makes a great echo chamber. Every footstep, conversation and door closing can be heard in every room. The lack of a door on the room with the ice maker makes the noise level even higher. We had a king room which is reminiscent of a Red Roof Inn. The […] only window looks out onto the hallway. The sheets on the bed were for a twin or queen. Thus, the sheets would not stay tucked in making sleeping even more difficult. Though we were there in the off season, parking was free on the street but scarce. If I had to stay on this island, I would suggest finding somewhere else to stay. Needless to say, I do not recommend this hotel, and we will not be returning. Read moreGenuine Expedia guest review
"it will do..."
we just stayed one night....would have preferred an ocean view.....didnt care for the inside rooms. I love that area so it was ok.Genuine Hotels.com guest review
"Charming Older Property"
I kept thinking that we were in a movie from the 40s or 50s! Bogart might walk in at any moment! This is a quaint hotel, gently worn around the edges. But it was perfect for us, because we were not looking for something fancy or modern. Our room overlooked the ocean. The balcony had a table and parkbench. We left the sliding door open much of the time. […] My husband worked at the large table/desk and I lived on the balcony. The kitchenette had shelves which was very helpful. The staff were nice and attentive. We read, wrote, and walked the beach. Beautifully simple and refreshing. Read moreGenuine Expedia guest review
"Weird 'interior' view"
I knew that I didn't have an ocean view room, but did expect to be in a dark enclosed hallway with no light to the outside. It echoed so when people ran their A/C it sounded like a freight train! Definitely not with the $100+ per night. The only plus was that it was a few steps to the beach. I'm sure the oceanfront rooms were fine.Genuine Expedia guest review
"Worh the extra for oceanfront room!"
This hotel was perfect for us. At the last minute we upgraded to an oceanfront room and it was worth every penny. The view was amazing, beach right there, room was enormous, and we had the best vacation ever. Staff were great and unobtrusive.Genuine Hotels.com guest review
"2 nights in October"
A lovely suite with 2 sunrises from the balcony and 2 sunset walks on the beach steps away from the room, who could ask for more? Staff was very friendly and accommodating.Genuine Hotels.com guest review
Very noisy - there were kids all over the place - and loud- Great location - though- breakfast ok- pricy -Genuine Expedia guest review
"Great location, friendly and helpful staff"
The location was just what we were looking for, a fairly secluded area but also close to amenities. Within walking distance to a variety of places to eat. The access to the beach was so easy and the beach itself was perfect; clean and the ocean was not too rough or deep to enjoy. A very safe feel to the whole area. Free parking was available. The room […] was large, clean, and the beds were comfortable. I would definitely stay there again and again. Read moreGenuine Expedia guest review
"It's a beach motel..."
It's your fairly typical beach motel. I don't expect 5 star. BUT the staff was friendly and helpful. Place could have used a little TLC here and there, but overall it was clean and just fine. Comfortable beds. We couldn't find outdoor spigots to wash the sand off, so I felt bad washing my feet off in the tub after I tracked sand in. Nice little bar […] open late down the street, coffee house right downstairs pretty much. Really the only bad part about it were the partiers next door. I like to party too, but they were LOUD at 4 in the morning. Had to have them kicked out. Totally not the hotel's fault. Read moreGenuine Hotels.com guest review
"there for business."
No cell phone reception at all from the rooms had to go outside the building. In this day and age unacceptable. Notified front dest they could not seem to care.Genuine Expedia guest review
"Convenient beach hotel."
I have stayed here many times and like it because it is so easy and right on the beach. It's a good value.Genuine Hotels.com guest review
"Great location..ok hotel."
Booked on Expedia. Called day before to confirm. They told me they had me in a no view room. I asked what that meant she said "you have no view". I asked if there was a window. She said yes. I then had to ask what the window looks out onto? This was like pulling teeth. She finally told me it looked into the hotel. I figured I would see it soon. Checking […] was fine. Window looked onto an interior hallway. Disappointed but the location of the hotel was great. Easy access to the beach, stores and restaurants. The breakfast was underwhelming. Nice that they had newspapers and an electronic concierge in the lobby. I had never used one but found the place we ate at the night on it. Great meal. Lows country bistro in Charleston. Room was clean. Bathroom could have used some extra attention. Not filthy just not clean. We were happy with our stay and would not hesitate to stay again. I would look at other options though to see if we could do better. On pet peeve is the stupid destination charges. I know that everyone does it but I hate being nickled and dimed for an extra dollar a night. What is the point? Just charge me another dollar on the room so I can compare prices without having to read the fine print. Read moreGenuine Expedia guest review
"Liked the location, liked the free morning meals"
The Hotel ok, nice workers The room had an ordor to it The only made the bed once, Need to hotel cleaners to clean better We enjoyed the location of the Hotel Hotel could be updated moreGenuine Expedia guest review
"Pleasant hotel stay"
Hotel was close to a very beautiful beach and some restaurants which provided a variety of food choices. The only disappointment was the staff at the hotel who had no idea of a taxi service on the island????? Breakfast was included and plentiful.Genuine Expedia guest review
"three-day get-a-way trip"
be sure you ask for an ocean-view or ocean-front room - Expedia did not specify and we ended up paying an upgrade to get ocean-view. Wasn't happy about that, but not the hotel's fault. Wi-fi didn't work the first two days we were but front desk was cooperative in calling their server & attempting to resolve the problem. Continental breakfast was nice, […] even included fresh pancakes. Easy walk to the beach. Read moreGenuine Expedia guest review
Not clean roachesGenuine Hotels.com guest review
"Location is perfect."
We enjoyed being able to walk to area shops and restsaurants and the short drive to Charleston.Genuine Expedia guest review
"weekend with my baby daughter"
Was please with the room over all.they only had a mattess cover on and flat sheets on bed .I would not sleep on mattess cover due to stains you slept on the flat sheet and sheet would not in place when you slept...you have 2 more to cover and a thin blanket type cover. The shower heads need to be dip in CLR something fierce ...but I would stay again […] ..the cleaning people were super..#118 Read moreGenuine Hotels.com guest review
"Conviniently at the beach"
Pleasant stay, but hotel needs renovation.Our room had a nice view but there are rooms without windows!Genuine Expedia guest review
"Would stay here again"
Staff was friendly. Room was nice. Hotel is in moderate shape. Location is awesome. Price was crazy high.Genuine Hotels.com guest review
The best part of the hotel is the location. Almost everything you need is within walking distance. Staff was awesome! Pricey but nice.Genuine Expedia guest review
"Was not pleased"
We were disappointed. the room definitely needed updating, it was in need of a good cleaning, there were stains on headboard, inadequate blankets, short on towels, cloths in bathroom which really needs an update. Just not what I expected of Isle of Palms. Have seen this hotel and wanted to stay for several years but We were disappointed. Staff not friendly […] or courteous just plain disappointed. . Read moreGenuine Hotels.com guest review
"Would stay there again!"
Pool is on the smallish side and rooms are definitely dated, but you can't beat the location - walk right out onto the beach and the staff were helpful & friendly.Genuine Expedia guest review
Right on the beach and right next door to a very good restaurant, around the corner from another great breakfast restaurant. The hotel was quiet and the room was very comfortable. Isle of Palms is a delightful area to visit.Genuine Hotels.com guest review
The location was great, the hotel was very clean, room was good, bathroom was small. Would return.Genuine Hotels.com guest review
This hotel was poorly maintained and the staff seemed to little to no hospitality management experience. I know hotels.com can't control the service levels of these hotels by I am really surprised hotels.com is associated with the hotel at all.Genuine Hotels.com guest review
"not what I exspected"
not a value for the money, this hotel is old and tired. it needs to be remodeledGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )