All hotels in Isle of Palms, South Carolina, United States of America
1 room, 2 adults
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1126 Ocean Blvd, Isle Of Palms, SC, 29451-2281, United States of America, ‏‎800-491-6126
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3.2 / 5Good

Score breakdown (from 399 reviews)

Average rating for:

  • Cleanliness
    3.3
  • Service
    3.6
  • Comfort
    3.3
  • Condition
    2.9
  • Neighborhood
    4.2
5.0 / 5Outstanding
"Parking was awful, staff member was rude"
Everything was great, except parking. I arrived late at night and was told to park in a parking lot two blocks away, which turned out to be an abandoned lot, then walk back to the hotel. As a woman traveling alone checking in at almost midnight, this was completely unacceptable, especially considering how poorly lit the streets were and all the drunks wandering the street from the nearby bar. I did not feel safe at all, and ended up driving around for 30 minutes until I found a place to pay to park closer to the hotel. The staff was also rather rude when I checked in, telling me that I didn't have a reservation then trying to argue with me about what website I used to book my reservation online. I felt like my check-in was an inconvenience to her. But the ocean was fantastic and the price wasn't bad. I doubt I would stay again because of the parking situation. I just didn't feel safe.
Genuine Hotels.com guest review
1 night trip Feb 13, 2015
Rhonda
US
3.0 / 5Good
"Decent hotel / great location"
The hotel was located in the heart of Isle of Palms and the price was reasonable. The place was clean, but could clearly use some updating. The elevator was extremely slow and sounded like it was in dire need of maintenance or repair. Also, noises in the hallway such as doors shutting and people talking are very loud in the rooms and easily woke us in the morning.
Genuine Expedia guest review
Other trip Feb 16, 2015
A Traveler
US
3.0 / 5Good
"Great Beach Front Location - comfortable but worn"
Hotel is right on the beach. Rooms were comfortable. Rooms looked worn. Stains on carpet, needed to slam doors to get them to close. Our rooms were quiet and comfortable. Staff was very attentive. Breakfast was okay.
Genuine Hotels.com guest review
2 night family trip Feb 10, 2015
Robert W.
US
3.0 / 5Good
"Close to the beach. Like go back to 1970."
Main thing it is much chipper than surrounding hotels. Door to the room does not close without a kick. Shower leaking. Breakfast is OK. Parking across the street. With a bags is not convenient way to travel. Staff segregate people by there names and origin.
Genuine Expedia guest review
Other trip Feb 10, 2015
A Traveler
US
4.0 / 5Excellent
"Mediocre hotel, but close to beach."
We were satisfied with stay. King room partial view was partial, but we decided if oceanfront bbc was , available'll e we'd get it. Partial view king was very small room.
Genuine Expedia guest review
Other trip Feb 9, 2015
A Traveler
US
4.0 / 5Excellent
"Would not stay there for full season price."
We had a great time. There was a bit of disappointment as one of my friends smokes, and that's why we paid so much for an ocean front room with a balcony. BUT, not hotels fault, it's the Island Ordinance. Bathroom fan didn't work, and foggy mirror with 3 chicks, not good. Also the breakfast lacked appeal, with it's instant pancakes, fake juice and carbs carbs carbs stuff. The coffee was excellent though.
Genuine Hotels.com guest review
3 night trip with friends Jan 23, 2015
Teresa
US
3.0 / 5Good
"close to beach"
this hotel needs an upgrade. the staff was very friendly and helpful and the hotel was clean just needs to be upgraded
Genuine Expedia guest review
Other trip Feb 3, 2015
A Traveler
US
2.0 / 5Fair
"Location great but not the paper thin walls"
Stayed during off season. The staff was friendly and location was nice as ocean is very close. Would not stay again though as walls are paper thin and you can hear doors open and close and hear conversation from the next rooms.
Genuine Hotels.com guest review
1 night trip with friends Jan 16, 2015
A Traveler
US
3.0 / 5Good
"Not a bad hotel, but I won't stay there again"
I rarely leave reviews for anything, but I feel compelled to based on my experience here. The neighborhood seems very nice; everything you'd need is in close walking distance. Staff was pretty nice and tried to be helpful. I enjoyed my stay very much my first night that I decided to book a second night. The staff was very clear about this and they told me they wouldn't put a pending charge on my card for the second night (I was also very clear with them that I don't have enough money in my account to afford a pending charge), but on my way out I checked my bank account and saw there was in fact a pending charge, which resulted in six overdraft fees of $36 each. I spent hours on the phone with the bank and was finally able to get them removed, then I later called the hotel and they apologized but wouldn't accommodate at all. Based on the poor customer service I experienced, I'll never stay here again. If you do stay here, make sure you have funds in your account because they'll put a pending charge of $150 per night.
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Joseph, Thank you for coming to visit us at The Palms Oceanfront Hotel! I was happy to read that you enjoyed your stay so much that you decided to book an extra night. I am truly sorry that there so much confusion and unnecessary billing to your credit card. It is never our attention to deceive or be untrustworthy. I apologize that we did not handle this scenario with more tact and efficiency. I will use this opportunity as a chance to train the staff on how to handle further issues of this nature. I am glad you were able to enjoy yourself but am very apologetic that we left such a bad taste in your mouth. All the best, Reid M. Assistant General Manager
1 night romance trip Dec 29, 2014
Joseph
US
4.0 / 5Excellent
"Better than I was expecting."
rooms were bigger, cleaner, and breakfast nicer than I was expecting based off of other reviews. right on the beach and that was wonderful. Staff very helpful.
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Thank you for coming to stay with us on the Isle of Palms and thank you for taking the time to write a review! I am thrilled to read we exceeded your expectations! We have been working tirelessly to make this property a sought after location and change it's perception. It always good to read that the hard work is paying off! We hope you get a chance to come see us again soon! All the best, Reid M. Assistant General Manager
Other trip Jan 12, 2015
A Traveler
US
3.0 / 5Good
"Fan from hell"
Great location on beach Finding parking is up to you.... Fan extractor in bathroom made a horrendous noise- when I told the front desk the comment was "but did it work OK?" You get what you pay for here and it was relatively inexpensive
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Thank you for coming to stay with us at The Palms Oceanfront Hotel! I was happy to read that you were able to take advantage of our fantastic location. With the hotel located on the ocean and walking distance from so many great restaurant, it makes it hard not to enjoy yourself. This time of year, parking is free everywhere on the Isle of Palms. Now and during the busy summer months, we have a parking lot dedicated for our guest. In the summer, there is a charge for parking in that lot and everywhere else. In the winter, we give our guest the option to park wherever is most convenient to them. It is never out intention to make this a burden. I apologize if this was not explained in the detail to you at check-in. I am truly sorry for the loud noise the fan in the bathroom made. I also apologize for the lack of urgency that was had in getting this issue resolved. The fan should have never caused such a disturbance and if it was we should have address your concerns immediately. I hope you will come see us again soon, either this winter or in the coming beach season! All the best, Reid M. Assistant General Manager
Other trip Jan 5, 2015
John
US
3.0 / 5Good
"Location and staff was worth it. Room was not."
Location was perfect. Close to everything. On the beach. View was amazing. Loved that part. Unfortunately, the room was not very clean. There were things on the floor that should have been picked up or vacuumed up, had it been cleaned properly. Stains on the sheets and one of the towels. I know no one is perfect, but I was a bit disappointed considering there's not much competition for places to stay at Isle of Palms. Other than that, the front desk staff was AMAZING! Can't remember his name, but the same guy checked me in and out. He was very nice, cheerful, and helpful. Breakfast was good and the lobby was very nice.
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Thank you for coming to visit us at The Palms Oceanfront Hotel! The Isle of Palms is small beach community that can not be beaten. I am happy to read that you were able to take advantage of the amazing views. The shortcomings in the cleanliness of your room are unacceptable. All of the issues you incurred are controllable. I will take this as an opportunity to address the housekeeping staff with your concerns to ensure these issue never occur again. All of out staff works hard and takes pride in their work and I was excited to read that was so evident in speaking with the Front Desk! We are constantly striving to do a better, if not perfect, job. I hope that you come visit us again! All the best, Reid M. Assistant General Manager
2 night family trip Dec 26, 2014
A Traveler
US
2.0 / 5Fair
"Older musty hotel"
The hotel is rather run down and old compared to the surrounding hotels. The location is great for the Isle of the Palms.
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Thank you for staying with us at The Palms Oceanfront Hotel! The Isle of Palms is one of the most scenic and beautiful beaches on the East Coast. We are striving to make out hotel representative of the area. In the last year, we have we paved the area underneath the hotel for loading and unloading, repaved the pool deck, and installed new steps in the pool area. This year we are doing additional construction under the hotel, installing a new elevator, and completing much deep cleaning and preventive maintenance. Your comments are ones that I am aware of but I assure you that we are doing everything in our power to eliminate any and all concerns of this nature. Thank you for staying with us and we hope to see you again soon! All the best, Reid M. Assistant General Manager
2 night romance trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"December Stay at Palms Oceanfront"
This hotel has a very courteous and friendly staff. The room was comfortable and clean and it is located on a quiet street with little traffic.
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Thank you for coming to stay with us at The Palms Oceanfront Hotel and we appreciate you taking the time to leave such a wonderful review! Our staff takes a lot of pride in their work and they love being at the Isle of Palms as much as you do! The housekeepers have been working hard to keep the rooms spotless and I am happy to read that you noticed. Coming to the Isle of Palms in the winter is a peaceful time compared to some of the busy summer weekends. The ocean views on these beaches really can not be beat. We are looking forward to seeing you again soon! All the best, Reid M. Assistant General Manager
Other trip Dec 30, 2014
A Traveler
US
2.0 / 5Fair
"Huge disappointment"
Staff was super nice. Room condition was poor and outdated....huge disappointment. Website is very deceiving. I wanted to be near the ocean and so I paid the price receiving low budget quality.
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Thank you for staying with us at The Palms Oceanfront Hotel! While I was glad to read that our staff took great care of you, I was dismayed to read that your experience was so poor. We are aware are of our shortcomings at this property and are doing whatever we can to ensure this hotel can be what you and I both expect. We are in the process of enhancing the rooms and doing major structural renovations to the loading/unloading area. This winter we are also installing a new elevator! I hope that you come back and see us again soon and experience all the improvements we are making. All the best, Reid M. Assistant General Manager
Other trip Dec 27, 2014
A Traveler
US
2.0 / 5Fair
"Oh well. We're right on the beach..."
This hotel is all about location. The furnishings are dated and our room needed a fresh coat of paint. We booked a king bed but were put in a double bed room. We received maid service one morning out of our three night stay. Staff was friendly and explained that there were renovations going on in the underneath drop off area. The room rate was reasonable for being right on the beach, which is why we stayed there. Beds were comfortable and breakfast is continental. If you aren't that particular, give it a try.
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Wray, Thank you for taking the time to write a review and thank your for staying with us at The Palms Oceanfront Hotel! I sincerely apologize that your stay with us was anything less than excellent! You should have received Housekeeping service everyday. I will speak with the Housekeepers and the Housekeeping Supervisor about these short comings to ensure they never happen again. Also, your reservation should have been accurate and I apologize that you did not receive the King size bed you booked. We are constantly striving to make this hotel better and I appreciate all of your comments. This kind of comments, while not desired, shine light on where we can do better. We hope to see you again soon and show you all the improvements we have made! All the best, Reid M.
3 night family trip Dec 14, 2014
Wray
US
4.0 / 5Excellent
"December get away"
Enjoyed our stay staff was pleasant and very helpful would stay there again
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Frederick, Thank you for staying with us and thank you for taking the time to write such a wonderful review! I was glad to see you got to take advantage of the low rates and quiet beaches that we experience in the winter months! Our staff was also happy to read that they were able to take such great care of you. Hopefully, you will get a chance to come to see us again this Spring or Summer. Until then... All the best, Reid M. Assistant General Manager
2 night romance trip Dec 5, 2014
Frederick
US
3.0 / 5Good
"close to the beach; not very clean; poor breakfast"
close to the beach; not very clean; poor breakfast
Genuine Expedia guest review
Other trip Dec 7, 2014
A Traveler
US
2.0 / 5Fair
We knew are linens were not changed from the previous guest when we got in our bed and found a pair of women's socks in it. One day it looked as if little kids made the bed, just pulled it up.
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Thank you for staying with us at The Palms Oceanfront Hotel! I am sorry for the lack of proper Housekeeping service in your room. Dirty linens are absolutely unacceptable as are poorly made beds. This is not the quality we expect out of our staff and you are justified in your comments. This is something I will address with our staff immediately. I sincerely apologize for your less than desirable experience. Please know that we are working tirelessly to improve our property and our staff. My hope is that you will choose to stay with us again in the future and be able to see all the improvements we have made. All the best, Reid M. Assistant General Manager
Other trip Dec 6, 2014
A Traveler
US
4.0 / 5Excellent
"A-"
Good place to stay. Elevator was out of order but they put us on the 3rd floor. Other than that I would recomend. Just a short easy ride to Charleston.
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Richard, Thank you choosing to stay with us and thank for taking the time to write a review! Staying on the Isle of Palms is a treat with some of the best beaches in the Carolinas. Being such a short drive from one of the top cities in the world is not bad either! I apologize for the elevator outage. It was unexpected and did cause great inconvenience. You may be interested to know that this winter we are planning on installing a brand new elevator! We hope you come back and see us again soon! All the best, Reid M. Assistant General Manager
2 night romance trip Nov 15, 2014
Richard
US
4.0 / 5Excellent
"We Found A Treasure"
Very quick but awesome! We were greeted at the front desk by a nice gentleman who gave us great dining tips. We will be back!
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Gina, Thank you for visiting us at The Palms Oceanfront Hotel! We are ecstatic to read that you loved our property and the Isle of Palms as much as we do! Thank you for taking the time to leave us an excellent review. We hope to see you again soon! All the best, Reid M. Assistant General Manager
1 night romance trip Nov 22, 2014
Gina
US
3.0 / 5Good
"So so"
Hidden $150.00 security deposit for using a second party booking also $1.00 a day fee for unknown reason and you're on ya own for parking, no motel lot
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Thank you for coming to visit us at The Palms Oceanfront Hotel and taking the time to write a review! I apologize for the front desk staff not mentioning to you at check-in about the security deposit and city mandated one dollar destination fee. It is never our intent to hide this from our guest. We do the best we can to communicate all this information on our website, with signage on the Front Desk, and the registration card given to each guest at check-in. I will speak to the staff about ensuring communication about these authorizations and fees. This time of year, all parking on the Isle of Palms is complimentary. In the peak season, we have a parking lot across the street for our guests. Unfortunately, due to space and city codes, we can not have any overnight parking on the hotel property. I am glad that you had a chance to come view one of the most beautiful beaches in the Carolinas and i truelove hope you come see us again soon! All the best, Reid M.
Other trip Nov 24, 2014
A Traveler
US
3.0 / 5Good
Wonderful location but do not stay unless you get a room with an outside balcony. We did not book one and we were very sorry. No cell reception in room and unable to rent a movie on the television. They held $150 on credit card for "incidentals" which is common practice, but we couldn't have charged anything if we wanted to! Cute village location and a couple of fun restaurants nearby.
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Thank you for coming to see us at The Palms Oceanfront Hotel! Our rooms with balconies, the coastal and oceanfront rooms, provide amazing views of the picturesque Isle of Palms beaches. I am sorry you did not have one during your stay, but there is always next time! I do understand your frustration with the $150 deposit and the lack of ability to charge movies back to your account. The deposit is set up to cover any damages or loss that is incurred by the property. I apologize if this was misleading. We were glad to read you enjoyed your stay so much and we hope to see you again soon! All the best, Reid M. Assistant General Manager
Other trip Nov 20, 2014
lm
US
1.0 / 5Poor
"Worst customer service I have ever received."
What compliants do I not have? Carol, the front desk agent, was rude to the customer ahead of us at check in. (Apparently its an absolutely rediculous question to ask if the hotel has a hot-tub.) The elevator was broken at check in. The room looked like what you would find at Motel 6 at any highway exit. The comforter was practically non-existent. The shutters over the window barely blocked the light from the hallway. Every single noise in the hotel could be heard through the paper thin walls. Everytime someone shut a door, I woke up. The slamming of doors was so bad that we also had to wake up to people screaming down the hallways to "stop slamming the f-in doors!" Since the elevator was out, people were walking up the stair-well which most certainly could be heard loud and clear from our room. We could not sleep at all. When you stay at a hotel on the beach you would expect to have a nice relaxing "get away" but instead we choose to get on home and didnt even make it through the night. At check-out we requested to speak with the manager but Carol refused to call him. What kind of manager is unavailable when its staff receives complaints??? Whatever you do, do not stay at the Palms Oceanfront Hotel!!! They are rediculously over-priced compared to the services you receive!
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Bree, Thank you for choosing to stay at The Palms Oceanfront Hotel! I am sorry to read you had such a poor experience at our property. First, I want to apologize about the way Carol addressed you and the guest in front of you. I have already spoke to her about how she handled your concerns in an effort to curb any future issues. Our elevator was down for some time. We did our best to reach out to all guests to inform them of the situation. If you book your reservation through a third party, we do not have access to any of your personal contact information. The elevator being out of order was a great burden on our guests and staff and I apologize for this. Due to the constant and heavy ocean breeze, the doors are pushed close by the wind. We are currently looking into a solution for this. A solution that will make the doors close with no noise but also quickly and securely to ensure the safety and security of our guests. I am deeply sorry that you did not enjoy your stay. It is never our intent for our guests to have a less than wonderful experience here. Thank you for taking the time to write a review and leave your concerns. All the best, Reid M.
Other trip Nov 20, 2014
Bree
US
5.0 / 5Outstanding
"Nice Place"
Family and I stay here 2 or 3 times a year. Never had a problem.
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Cory, Thank you for coming to see us at The Palms Oceanfront Hotel and thank you for taking the time to write a review. I am glad to know that we keep you coming back year after year! The Isle of Palms is a wonderful destination and I am happy that you continually choose to stay with us. We can't wait to see you again soon! All the best, Reid M. Assistant General Manager
Other trip Nov 20, 2014
Cory
US
3.0 / 5Good
"Nice hotel near the beach"
Good experience. Great location. Great front desk staff.
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Thank for coming to stay with us at The Palms Oceanfront Hotel! We appreciate you taking the time to write a review and leave your kind words! Even in the cool fall season, the Isle of Palms is a great place to visit. Like so many before you, I know you discovered the quiet and lonely beaches that are in contrast to the busy summer months. It is a welcomed change for so many! We hope to see you again soon! All the best, Reid M. Assistant General Manager
Other trip Nov 20, 2014
A Traveler
US
1.0 / 5Poor
"sleepers beware"
This could be a nice hotel in a great location with a few upgrades. The room doors slam so loudly you cant get any sleep. My tub backed up with 4 inches of water every time it was used. Talked to the front but no one ever came to the room, the cleaning staff must be used to this kind of thing they never attempted to clean the tub. Left early not happy.
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Brian, I want to sincerely apologize for your understandable stay with us. The doors tend to shut loudly due to the ocean breeze sweeping through the hallway and forcing them closed. We are working on finding a resolution to this. One that will decrease noise without decreasing guest security. There is no reason we should have not responded to your concerns about the tub backing up. Being a beach front property, this can occur due to sand going down the drain. This does not excuse us from not addressing your worries with haste. I am very sorry for this poor lack of service. I will dig into this and find out why it was not taken care of within minutes of you inquiring We are working day in and day out to enhance this property. It's with a heavy heart that I admit that our hard work was not evident with your stay. I hope that you will come and visit us again one day and that we can show you the potential of our great property All the best, Reid M. Assistant General Manager
3 night business trip Oct 28, 2014
Brian
US
3.0 / 5Good
"Would not return"
Overall, the description of this hotel is exactly what you will get. It has the usual hotel accommodations that any hotel will give you. Some things I didn't like (and you probably won't either): The elevator made very worrisome grunts and moans as you moved in it, the location of the main office, parking, the condition of the hotel.
Genuine Hotels.com guest review
1 night romance trip Nov 1, 2014
James
US
4.0 / 5Excellent
"honeymoon"
Was there on my honeymoon. Everything was great..would come again
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Savannah, I was happy to read that you picked us to help enjoy your honeymoon! I can only think of a few things better than relaxing on the beach after all the stresses of getting married. Thank you for taking the time to write and review and we hope to see you again soon! All the best, Reid M. Assistant General Manager
1 night romance trip Nov 2, 2014
savannah
US
3.0 / 5Good
"Relaxing beachfront location at a good price"
Great price for a great location. People were friendly, room was very clean,& continental breakfast included.
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Nancy, We are so happy to read that you enjoyed your stay at The Palms Oceanfront Hotel and that you ventured all the way from the West Coast to come see us! I am ecstatic that our staff was able to show you a little Charleston southern hospitality. We hope to see you again soon! All the best! Reid Matthews Assistant General Manager
2 night romance trip Oct 13, 2014
nancy
US
4.0 / 5Excellent
"Good place to stay"
Really enjoyed this hotel. The oceanview from the balcony was great! Will recommend to others.
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Tiffany, Thank you for the great review and thank you for choosing The Palms Oceanfront Hotel! I am glad you were able to experience the amazing views from one of our oceanfront rooms! We hope you come to see us again soon and experience all the enhancements we are making this Winter! All the best, Reid Matthews Assistant General Manager
1 night family trip Oct 28, 2014
Tiffany
US
2.0 / 5Fair
Dirty rooms. Unresponsive staff. Housekeeping incomplete. Way overpriced.
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Thank you for staying with us at The Palms Oceanfront Hotel! I apologize that we did not meet your expectations. From reading your words, we failed you on many different levels and for that I am sorry. Please know that we are working hard everyday to make our property better and better. I take your comments very seriously and will show them, verbatim, to my staff today. My hope is that you will come see us again and all of our hard work will shine through. All the best, Reid M. Assistant General Manager
Other trip Oct 27, 2014
A Traveler
US
2.0 / 5Fair
"Not planning to stay here again."
This hotel is in need of significant repairs. It shows serious wear and tear and lack of upkeep, and for the price of the rooms, it seems like basic maintenance should be a no-brainer. I also question the cleanliness of the rooms. The toilet was not clean in our room when we checked in and the furniture had stains. We were tired and didn't want to leave, so we stayed and made the best of it. The ease of getting to the beach was nice, but I would look elsewhere if I'm in the area again.
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Thank you for visiting us at The Palms Oceanfront Hotel! I was a disheartened to read your review. We are aware of our short comings at this property but the cleanliness of your room should never be an issue. This is a massive concern to me and I am sad to read that it effected your stay so greatly. I will address these issues with my staff immediately. We are working tirelessly to make this hotel the best on the Isle of Palms and I apologize that we fell so short of your expectations. My hope is that your will come see us again and get to see all the improvements we are making. All the best, Reid M. Assistant General Manager
1 night romance trip Oct 13, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent location. Just what I was looking for."
The best thing I can say is I plan on going back VERY soon.
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Zack, Thank you so much for the great review! We were all so glad to read that you enjoyed your stay! Staying at the Isle of Palms in the Fall is a real treat and we are excited you chose to spend that time with us! Thank you for taking the time to write a review! All the best, Reid M. Assistant General Manager
Other trip Oct 18, 2014
Zack
US
4.0 / 5Excellent
"fun"
Enjoyed time on the beach with family. Everyone we met was friendly. Will definitely go back.
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Karen, Thank you for coming to see us The Palms Oceanfront Hotel and thank you for taking the time to write a great review! Our staff works hard and takes a lot of pride in their customer service. I was happy to read that they left such an impression! We hope to see you again soon! All the best, Reid M. Assistant General Manager
2 night family trip Oct 3, 2014
Karen
US
1.0 / 5Poor
"Close to the beach, but verry derty"
They need to do a deep cleaning of the whole hotel, I mean replacing the bathrooms altogether n power washing everything els.
Genuine Expedia guest review
Other trip Oct 14, 2014
Tati
US
5.0 / 5Outstanding
"Nice overnight stay"
Loved the comfortable beds. Very friendly staff. Good moring breakfast.
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Karen, Thank you for coming to stay with us at The Palms Oceanfront Hotel! Thanks for making the trip all the way from California! We are so glad you enjoyed the room, staff, and continental breakfast. The Isle of Palms is a beautiful place anytime time of year and I am happy you chose use to help you experience this East Coast gem. We hope to see you again in the near future! All the best, Reid M. Assistant General Manager
1 night trip with friends Oct 10, 2014
KAREN
US
3.0 / 5Good
"Disappointed"
Recently stayed at The Palms and was disappointed right from the start. First the description of the room boasted of ocean side views but what we got for over $200 was an interior cell block type room, which was not ready at check-in time. In order to not have our entire trip ruined by this room we waited on we had to upgrade another $80 to get a room with a view and waited over an hour for it as well. Once in the room, the room was nice enough but noticed that the bathroom was not as cleaned as I had hoped it be. Overall the staff was friendly but no one should have to wait that long just to check in. Honestly if I could have canceled my reservation and gone somewhere else I would have. As far as the beach and the location, nothing to complain about there. Simply gorgeous.
Genuine Hotels.com guest review
1 night romance trip Oct 3, 2014
Leslie
US
1.0 / 5Poor
"Old and worn. Rude staff."
The staff was rude and didn't care. Rooms were not made up until after 5:30. Overall feel of the hotel was not clean. We had to upgrade because the room had a window that looked out on a passageway inside. It cost us $80 a night extra.
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Thank you for coming to visit us at The Palms Oceanfront Hotel! It is disheartening to read that you felt our desk staff was rude and did not care about you and your experience. They did a poor job of making you feel welcome and warm and that is unacceptable. I will address this with all of my Front Desk staff immediately. According to your comments, it appears you upgraded to an Oceanfront room. I apologize that the third party you booked through was not transparent with all the amenities of one of our interior rooms. As you wrote, our interior rooms only have one window that look out on the hallway. I am sorry this was not made more clear to you. Also, having your room not made up until after 5:30 is unacceptable. Our Housekeeping staff does stay as long as it takes to get the job done but they should have been much more timely than they were. I take all of your comments very seriously and will work diligently on addressing all of these issues! Thank you for taking the time to leave a review with your comments. All the best, Reid M. Assistant General Manager
Other trip Oct 6, 2014
sean
US
4.0 / 5Excellent
"Isle of Palms Resort One-night stay"
Accommodations were average; rooms were adequate and clean. Common areas (elevators and interior areas had a trash and were not kept clean. The male front desk clerk provided excellent customer service and was able to help with an early check in. The female was very unfriendly and at times rude, especially during the breakfast serving time. The continental breakfast was average or better. Location was excellent, within walking distance of beach and shops/restaurants.
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Michelle, Thank you for coming to see us at The Palms Oceanfront Hotel and thank you for taking the time to write a wonderful review! Some of your concerns we are aware of and are working very hard to correct so that your next stay is even better than this one! Our customer service is paramount and I absolutely will be addressing the unfriendly attitude with the staff. I was very happy to read that you took advantage of our phenomenal location and were able to walk every where you wanted to go! We look forward to seeing you again! All the best, Reid M. Assistant General Manager
1 night trip with friends Oct 3, 2014
Michelle
US
1.0 / 5Poor
"Very disappointing"
Paid almost 300 dollars a night for a room i thought was ocean front and wasn't, the staff is very unprofessional and tidiness is seriously lacking. So overpriced and false advertised! Dont waste your money here
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Thank you for staying with us at The Palms Oceanfront Hotel! I deeply apologize for a lack of a clear explanation of the room you booked. Not all of our rooms have an ocean view and some of our rooms do not have a view at all. It should have been perfectly clear to you at the time of booking as to what kind of view you would be receiving. I will address this with our staff and third party vendors to ensure transparency with future reservations. I will address with my staff their lack of professionalism and take it is an opportunity to refocus them on their customer service. I am very sorry that you feel as though your money was wasted! My hope is that, in time, you will come see us again and see all the improvements we are making! All the best, Reid M. Assistant General Manager
1 night romance trip Sep 27, 2014
A Traveler
US
2.0 / 5Fair
Leaky roof ruined our stay. Food was bad. Desk folks were impolite. Elevator was squeaky. Door card did not work. Carpet smelled.
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Thank you for coming to visit us at The Palms Oceanfront Hotel! I was saddened to read that your stay was less than satisfactory. During a rain storm, we did recently discover a leak in on of the rooms. That room was not used until the leak was fixed. It was out of order for several days. I apologize that you were the ones that had to discover this issue. I know how that looks on us and our facility. I also want to apologize for the attitude of our Front Desk staff. It is unacceptable that they were impolite to you and I will discuss and retrain them on how to handle out guests. We are aware of the concerns relating to the elevator. Due to these concerns, this winter we will be installing a brand new elevator. Unfortunately, we will be without an elevator for a short period of time but we know it will be well worth it. I truly apologize for all aspects of your stay and that we failed you in numerous ways. I would like you to know that we are going through many changes and enhancements. I hope that you come back again to experience everything we are doing to improve this property. All the best, Reid M. Assistant General Manager
Other trip Oct 2, 2014
Chicago folks
US
2.0 / 5Fair
"maintenance"
Cleanliness of room/hotel; poor maintenance in all the facilities
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Thank you for coming to stay with us at The Palms Oceanfront Hotel! I appreciate you taking the time to leave a review and some brief words about your stay. We have been working hard to improve our housekeeping and maintenance staff but I am sorry we still have fallen short of your expectations. We are aware of some of the short comings of our property and are working diligently and tirelessly to address all issues! Again, thank you for taking the time to leave a review! All the best, Reid M. Assistant General Manager
1 night trip Sep 27, 2014
A Traveler
US
1.0 / 5Poor
"Dirty...Dirty...Dirty"
The ONLY thing good about this hotel is its proximity to the beach. The standard rooms do not have a patio/balcony/door or window that looks outside! There is 1 window that looks into the breezeway that you won't want to open unless you want other guests looking right in your room. As a result, the room is dark, dank and musty smelling. The rooms are run down and DIRTY! The shower curtain was filthy, there was ground in filth inside the tub, HAIRS all over the bathroom, toilet was moldy, towels were dirty. Sink was clogged, I cringe think what was clogging it. The worst part is our visit was not even during peak season (Sept 26th-28th) and the rates were insane for the nasty product. $250/night?! Do your self a favor and book a condo or beach house rental instead. I did not see one hotel on Ocean Blvd that could potentially be any better that "The Palms Oceanfront Hotel".....sounds nice, hungh? Gross, gross, gross!
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Erin, I was upset to read your review and learn that we failed you so severely. I sincerely apologize that the room was not described to you in better detail before your arrival. All of our standard view rooms have no balcony and no view and I am sorry that was not made clear to you before check-in. The condition of your room is unacceptable. I truly feel bad that you had to experience so many flaws in our housekeeping staff. I do my best to get into and personally inspect as many rooms a day as possible. I clearly missed this room and in doing so I failed you. Again, I am sorry. Please know that we are working hard to ensure situations like this never occur again! All the best, Reid M. Assistant General Manager
2 night trip Sep 26, 2014
Erin
US
3.0 / 5Good
"very average"
Good location, partial view room was a joke, hotel needs major cleaning.
Genuine Hotels.com guest review
Response by The Palms Oceanfront Hotel
Thank you for coming to see us at The Palms Oceanfront Hotel! Our location here on the Isle of Palms is extremely convenient to restaurants, shops, and the beach. Also, with the Isle of Palms being so close to the historic district of Charleston, it really does make this a great location! We appreciate you taking the time to rate our property and leave some words about your stay. Some of our partial room views are less desirable than others and I am sorry your view did not meet your standards. The next time you come to stay with us, request to be as close to the ocean as possible and we will do our best to meet your request! Thank you again for taking the time and we hope to see you again soon! All the best, Reid M. Assistant General Manager
1 night business trip Sep 27, 2014
Rob
US
3.0 / 5Good
"Close to the Beach older facility"
Overall good experience ! Close to some great food ! Beach access close! Cleaning staff less than efficient ! Room was cleaned and towels replaced after 3 rd day and had to request ! Front desk staff was great though would stay again they just need to get the cleaning staff more efficient !
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Thank you for staying with us at The Palms Oceanfront Hotel! I was excited to read that you enjoyed so many aspects of your stay. The proximity to the beach and the great restaurants only help in making our property such a desirable place to stay! I apologize for the inefficiency of our housekeeping department and the inconsistent service you received. This clearly lessened the experience you had with us and will address this issue with our staff today. I truly hope you decide to come see us again in the near future! All the best, Reid M. Assistant General Manager
Other trip Sep 27, 2014
A Traveler
US
2.0 / 5Fair
"Hotel in the beach"
The best thing to say about the hotel was that it was on the beach with a great view.
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Thank you for visiting us at The Palms Oceanfront Hotel! Our beach front location is wonderful and is the one of the great things about this property. The second floor pool, ability to walk to all surrounding restaurants and shops, and proximity to downtown Charleston make this hotel very attractive to our out of town guest. I am sorry that you did not enjoy all the aspects of your stay. I wish I had the ability to fully understand where we went wrong and how we can improve the experience at this property. Thank you for taking the time to write leave a review and apologize we did not meet your expectations. All the best, Reid M. Assistant General Manager
Other trip Sep 25, 2014
A Traveler
US
1.0 / 5Poor
"worst hotel experience of my life"
The first thing, we did not receive the king size bed we booked. when we got to the room there was a stain on the sheet which was on top of the covers, why sheets were on top I'm not sure. when we requested a different room we were told that we booked through a third party, Expedia. I was treated like they could do nothing. I don't care if I booked through Expedia or your ex wife I paid over two hundred a night for the room. I found coffee grounds in the coffee maker from the last guest and the microwave had not been cleaned for some time. the TV had a long scratch that showed a white line on every show and there was no list for the channels. and to top off the experience the tub didn't drain so I stood in nasty water while I showered. The hotel had nasty bags of maybe sand stored in the stairwell which smelled of mold, bags of dirty linens scattered about the hall way and the next day we didn't get maid service until after five of which she emptied the trash and gave us towels no new coffee nor did they make the bed. they charged us 16 dollars for parking which was a block away.
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Andy, Thank you for visiting us at The Palms Oceanfront Hotel! I was sad to read your review and see that we failed you in so many ways. We would have loved to move you into a different room, one that would have met your needs. Our front desk staff was correct in informing you that all changes in reservations booked with a third party must go through the third party first. It is one of the policies that third party reservation sites have set in place and we are forced to follow. I apologize that our staff did not handle your concerns with more care and that the third party site was not transparent during your booking process. Your other concerns about the room are our shortcomings. The housekeeping staff should have done a more thorough job of inspecting the room before your arrival. I will take the time today to speak with them and ensure these mistakes do not happen again. I am truly sorry that your experience here was less than desirable and I hope you choose to stay with us next time you visit the Isle of Palms! All the best, Reid M. Assistant General Manager
Other trip Sep 24, 2014
Andy
US
3.0 / 5Good
"Only Because of the Location"
Upon arriving, I was a bit confused as to where to check in. You have to actually go to the 2nd floor of the hotel and then inside of the "breakfast area" where I then waited for about 20 mins for someone to finally show up. Be prepared to either wait your turn with I think only 3 luggage carts that was in very bad shape. The hallways to the room were unbearably hot and the wifi was a waste. I did love the balcony view we had which looked down onto the outside dining area of the next restaurant and the beach. During the day the beach was PACKED!!! Didn't care because we enjoyed it every night with maybe 5-7 other random guest. BTW, this by far was their biggest SCORE the closeness to the beach right behind the hotel. There is little to no diversity in terms of restaurants so be prepared to go to the Mt. Pleasant for some decent variety. Came, saw, minimally enjoyed! Dont think I need to try it again.
Genuine Hotels.com guest review
3 night romance trip Sep 11, 2014
Rex
US
3.0 / 5Good
"What really matters?"
I was concerned abt this property after reading the reviews.I decided to take a chance since my trip was last minute & properties directly on the beach in area seem to be limited. Yes, it would be nice if the outside was properly maintained but I had to remember this was not a Ritz on the beach and I was not sleeping outside! With that being said, here is some general info. There is no help with unloading or loading your car. Short term check in/check out parking is located under the building which is good if raining when you arrive. Carts are available for your use then you move the car to the lot. Check in was no problem, a charge for parking across a small street to gravel lot.Total for 3 days was about $22.00. Now, for the exterior of the property...this is the total fault of property management. Why can't they daily sweep or blow off the walkways of all the sand? Why can't they dump the mat in the elevator of the all sand at the end of each day? Why can't the sidewalks and open stairwells be pressured cleaned every now and then? Why can't the area where the picnic tables/children's are located at least be raked? These are simple, easy maintenance tasks that would add a lot to the overall appearance. Sorta made me crazy that so little would add so much to this property. This property could be a real jewel!
Genuine Expedia guest review
Response by The Palms Oceanfront Hotel
Mak, Thank you for staying with us at The Palms Oceanfront Hotel! I greatly appreciate you taking the time to write a review of our property. Many of the concerns you expressed are being addressed as we speak. We are going through some construction and many other changes. Some of the exterior maintenance you wrote about is quite difficult to maintain during these events but a necessity nonetheless. Pressuring washing of the entire property is a task that will be taken care of this winter but is difficult to accomplish during our busy season when occupancy is high every night. We are constantly working to change and improve the property and your comments do not fall on deaf ears. Thank you for taking the time and we hope to see you again! All the best, Reid M. Assistant General Manager
Other trip Sep 19, 2014
mak
US
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