The experience was pleasant enough, but some of the rules and regulations posed a bit of a hassle that smacked at nonsense. i.e., I needed to have another key made because my husband had misplaced his. I went to the desk and made the key request with mine (key) in hand. They said they coud not make another key without his permission because my name […] (his wife with proof on me) was not on the registration although the room was registered to two people. It appears to me that since this strict policy is in place about the need for permission to provide such service as requested only to the resgistered guest, why did the staff not ask for the name of the second person that would be occupying the room at the time of arrival? There was a wad of paper left in one of the dining chairs, which caused me to wonder about the housekeeping. I reported the paper wad, although trivial, to the front desk and someone was sent up to the room to remove it. The breakfast situation, the first morning after our arrival, was a nightmare with people trying to get their food. The serving area was too small to handle a big crowd. The second morning, an attempt was made to resolve the issue by sitting up the prepared hot food adjacent to the enclosed serving area, this did cut down somewhat on the congestion. The business center was closed, which posed somewhat of a problem for me. It appears as some remodeling is taking place which is somewhat of an inconvenience, but improvement is good. Read moreGenuine Expedia guest review
The hotel looked like it had recently been flooded and there was plywood all over much of the main floor. There was no hot water in our room the first morning. When I asked about this they apologized and said they had needed to "reset" the water heater. The tub drained very slowly. Service was excellent and the breakfast was great.Genuine Hotels.com guest review
i 'm very happy to stay, very quiet and clean, very good breakfast. i'll come back.Genuine Hotels.com guest review
"Disappointing Embassy Suites"
Very disappointing experience after staying in their multiple locations including DC. Very far from the strip, infrequent shuttle service, bad breakfast and cocktail. Dirty hotel in terms of other embassy suites. Should not be considered as Hilton sister hotel.Genuine Expedia guest review
"Nice suite hotel close to Strip"
We spent a Christmas eve night there. The suite was very clean and comfortable. The staff was very friendly and helpful. They gave us a lot of information about sightseeing in Las Vegas. When we requested extra pillows and sheets, they arrange to deliver as soon as possible. They also helped us print out our flight check-in boarding pass. The breakfast […] was very good and tasteful. We had a very comfortable night stay in a king size bed suite. Read moreGenuine Expedia guest review
"Last minute booking"
Over all, it is a great place to stay at an affordable price. Last minute stop on the way to California. Thanks for a good night sleep and morning breakfast.Genuine Hotels.com guest review
Embassy suites is renovating but will be nice when finished. It is so refreshing to stay out of the gambling chaos. The amenities of Embassy suites always make it a good choice.Genuine Hotels.com guest review
"Embassy Suites LV on Paradise"
Two things - they had just had a sprinkler issue before we got there and they had fans going and plastic everywhere, very noisy in the lobby, but impressively the rooms were sound proof or at least you could hear the noise in your room, hardly their fault about the noise in the lobby and the bedroom door wouldn't close properly and allot of noise trying […] to open and close, very distrubing to my son sleeping in the living, when we would go to the bathroom during the night or early morning. Could use adjustment, trimming of the door so it would close. Even not closing it all the way, which was not easy or possible, I never was abke to close ut all the way and it still made noise opening it. Thanks, deb person Read moreGenuine Hotels.com guest review
"All good except for fire alarm"
Wasn't too bad. Location is ok, definitely too far from strip to walk but only about 10 min from airport car drop off. Breakfast was ok but not as good as I was expecting. They have an average omelet chef and that's about it. The additional offerings during my 3 night stay were the same: thin, hard, crispy bacon and burnt potato wedges. What made […] me give the hotel a low rating was the fire alarm event that occurred at 4:30am and woke me up with nearly a heart attack. The alarm continued until 6am. There was no explanation as to what happened or if it was a real or false alarm but the sprinklers went off and the fire dept arrived to clear each level.no explanation upon check out either and the next day I didn't get a wake up call as requested the previous night and almost missed an appointment, Read moreGenuine Hotels.com guest review
"valid complaint ."
Evening meal was terrible . Air conditioner was noisy and we could not sleep. We complained , desk clerk made excuse ...I'm sorry , but no dollar reimbursement consideration offered or made .Genuine Hotels.com guest review
"Not the best"
Very convenient price, but if you run into problems, good luck solving them. I got a room with a clogged bathtub, I called the front desk several times to change the room, instead they send somebody to clean it. Even when they did not succeed, I still did not get another room with a useful bathtub. Thank God my stay was short!Genuine Hotels.com guest review
"Off the strip but a good value"
Overall a positive experience.Genuine Expedia guest review
"very nice hotel and friendly service"
We had a wonderful two-day stay here. The room was great, the breakfast and happy hour were awesome, and the staff was very friendly and helpful. We will stay here again next time we go to Vegas!Genuine Hotels.com guest review
Great hotel away from the strip noise great location great staff and breakfast wow just amazing.Genuine Hotels.com guest review
Great location for a quick stop. Away from the strip and traffic. Excellent breakfast and very friendly staff. Rooms are clean and relaxing. I recommend this hotel.Genuine Hotels.com guest review
Great hotel has free shuttle to Fashion Place mall and convention center, no smoking, free parking, great for kids. Breakfast was great- could accommodate my kids food allergies. I really loved staying here!Genuine Expedia guest review
"November weekend birthday event"
celebrating with our daughter for her 21st bday, we stayed here while she and friends stayed on the strip (@ the quad).we were pleasantly impressed. Very clean, very nice, great price. Complimentary breakfast was great, but the line was a little long for omelettes-like, 6 to 10 people, but considering strip hotels charge and the lines are 20 plus people […] deep we didn't think it was too bad at all, we preferred the the options , but everything was tasty. We had a suite with a step out balcony tha was great. Bed and linens VERY comfy.fridge, wetbar , tub/shower, all very nice. sleeper sofa wasnt used but nice to know it was included. true, pool was small, but, was ok because we were the only people using it in evening,and its indoors which was nice given nov. weather. The ONLY negatives were the details on site were misleading implying monorail was free. its conveniently close but $5pp each way.We ended up taking a cab. the second day we inquired and were eventually told the hotel had a shuttle that was free-would have been great to have been told this at check-in! Along with being told what the charge for incidentals,$50, and that it would charged $30 day one,.and $20 day two. Finally, happy hour comp was good, basic snacks, but average given the drinks were quality. Definitely recomend and plan to stay there again. On the flipside, our daughters hotel choice, while on the strip, was smelly and HORRID. Read moreGenuine Hotels.com guest review
Enjoyed the buffet and size of roomGenuine Hotels.com guest review
"I hope you don't need a cab!"
This is a great place to stay if you have a rental car or plan to walk. Cabs do not line up at this property, so the front desk has to call you a cab. I had to wait an hour for a cab to show up. I was so frustrated I decided to rent a car for the remainder of my stay. The king bed was extremely comfortable.Genuine Hotels.com guest review
Perfect hotel for a restful trips.Genuine Hotels.com guest review
"Great room for the money"
Having a true two room suite is a real pleasure. Having a hot cooked to order breakfast is a true treasure, and having a free happy hour even on the weekends is way over the top. Other hotels cost more, offered nothing. Not being on the strip is a bit of a difficulty, but there is a free shuttle. This reservation even qualified to send a donation to […] the charity of our choice. It doesn't get much better. Read moreGenuine Hotels.com guest review
The hotel was beautiful. The free breakfast was surprisingly tasty and plentiful with hot and cold choices, fruit, and even an omelet station! We did not attend the Manager's special in the evening but that was a nice touch too. Service and staff were great. Fairly close to the strip with restaurants nearby if you chose not to eat on the strip. The […] suite was spacious and allowed my husband to catch up on some work while I slept in without disturbing me. Best part-NO RESORT FEES!!!! Will definitely stay again when in Vegas. Read moreGenuine Hotels.com guest review
"nice hotel close to the strip"
great fitness room. great free breakfast and free appetizers and drinks. good quality flat screen TV. small indoor pool.Genuine Expedia guest review
IT'S JUST OKAY, THE CUSTOMER SERVICE SHOULD LET US KNOW THAT THE ROOM IS NEXT TO THE ELEVATOR AND GIVE US A CHOICE SHOULD WE TAKE IT OR NOT, WE DID NOT KNOW UNTIL NIGHT TIME COME, IT IS TOO NOISY..Genuine Hotels.com guest review
The stay was great , employee were very helpfull , I love the breakfast buffet.Genuine Hotels.com guest review
"customer service is bad"
We request the complimentary crib service when we checked in at 3:00pm, but until 9:00pm when we went to bed,still no crib, we called them 4 times, each time they said crib will be in our room very soon, but actualy not... Finally we cancelled the service in case they knocked the door when we slept.Genuine Expedia guest review
Clean convenient and great location !!Genuine Hotels.com guest review
Room a little dated service and amenities were all very good.Genuine Hotels.com guest review
Clean Rooms, Breakfast is awesome! Happy Hour is also awesome! Great place to stay!Genuine Hotels.com guest review
"It was good for the price"
I would have rated it higher but it did not have free WiFi in the room. I had to pay $9.95 for each device per 24hrs.Genuine Hotels.com guest review
"Unusual Embassy Suites"
The staff was good. The room had a handicap shower, which was unique.Genuine Expedia guest review
"close to all must-see sights"
Was short, but very pleasant........... You handled all of our needs. Staff was very helpful.Genuine Hotels.com guest review
For the money it was ok, location not bad. You'll need a car, but we always rent one anyway, so it was perfect for what we wanted, plus no resort fee, but not good for families since pool is really small. Overall, good stay.Genuine Hotels.com guest review
i chose this hotel because there was no casino atmosphere. we wanted to be able to leave that at the strip..Genuine Hotels.com guest review
"From the front desk to the cook and housekeeping."
They all are helpful and great service. Thank you all for the wonderful stayGenuine Expedia guest review
"Good "non-Vegas" hotel"
You don't get the glitz and glamour of a Vegas casino and hotel but it is very close to the strip, nice if you have kids or prefer to not hear all of the slot machines on the way to your room. Manager's hour and breakfast are always a plusGenuine Hotels.com guest review
just what we were looking for. great service, food, rooms are greatGenuine Expedia guest review
"Quiet and clean hotel"
Very comfortable and quiet. Nice not having to pay a resort fee in a Las Vegas hotel.Genuine Hotels.com guest review
"comfortable sleep good breakfast"
Check-in went smooth managers happy hr was right on time...that salsa was good. breakfast in the am, get a room with balcony to step out and smokeGenuine Hotels.com guest review
"Nice Vegas Hotel"
It was close to the strip, hotel was nice. Breakfast was fantastic, good food before hitting the road again.Genuine Expedia guest review
We found the hotel clean and comfortable. The staff was friendly and knowledgeable.Genuine Expedia guest review
"clean hotel, don't need to walk too much"
clean and comfort. Parking is close, doesn't like the big casinos, need to walk a lot. No smoking smell :-) If it is queen bed,, it will be nicer.Genuine Expedia guest review
"Family Friendly hotel in Las Vegas (no gambling)"
On a street Behind the Las Vegas Strip. No gambling in hotel as with many LV hotels. Complementary breakfast and happy hour is good. draw especially for families.Genuine Hotels.com guest review
"Comfortable two-week stay"
The hotel had everything I needed, including an indoor pool. The pool was a blessing in 100+ degrees. Hotel staff were great. Breakfast was wonderful, and free drinks at night. Close to the strip without all the traffic madness. I would definitely stay here again.Genuine Hotels.com guest review
"Great hotel for family stay!"
I stayed one night with my family. The room was large and nice. Breakfast was wonderful. Overall, it's definitely more than I payed.Genuine Hotels.com guest review
Checked in Friday afternoon and didn't have to wait at all. The staff treated us like paying customers, something that we haven't experienced in quite some time. The suite was top notch, everything worked and the cleaning was outstanding. I would recommend the Embassy Suites Las Vegas Convention Area to anyone.Genuine Expedia guest review
"great mid-point of our trip"
Stay was great, everyone loved the breakfast and service!!-only complaint, sofa-bed had no blankets and it took over an hour and a trip to the front desk to get the tired kids to bed.Genuine Hotels.com guest review
very long check in wait, our rooms smelled bad, had no towels because they were short on housekeeping staff, ghetto town location,not at all worth the pay for the place. Oh and pool was disgusting, please do not keep making these people money by booking a room here!!Genuine Hotels.com guest review
Response by Embassy Suites Convention Center - Las Vegas We sincerely appreciate your feedback and we’re very sorry you were unhappy with our your stay here. We will take your comments under consideration as we continually work to improve our guest experience. The condition of our suites is very important to us as we aim to provide guests with the best accommodations and service. The issue with the towels] has been addressed and we are very sorry this led to uncomfortable stay at our hotel. Sincerely, FOM
It was a great stay. The hotel staff was very friendly and the room was comfortable. Would definetly stay here again!Genuine Hotels.com guest review
"Great hotel for families"
We went to Vegas for a basketball tournament for our boys and we couldn't have chosen a better hotel. The rooms were spacious, comfortable and very nice. The boys loved the breakfast, especially the omelletes. The staff was very accomodating and very friendly, especially the cooks in the morning. It was great to find a hotel in Vegas so close to the […] strip but yet so family friendly. Read moreGenuine Expedia guest review
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