The hotel staff was very friendly. The room and pool were clean. We had a great breakfast. I didn't use the internet in the room because you had to pay for it. The grandchildren said the beds were harder than the floor, so they didn't sleep well.Genuine Hotels.com guest review
"room not ready"
Found hair in bathroom Nightstand drawer left open Dirty towels outside room Door propped open with latch upon arrival Black stain on one of the wash clothsGenuine Hotels.com guest review
"Great hotel and excellent price!"
Happy hour, breakfast, pool, workout room, beautiful hotel....great deal for the price and the kids loved it!Genuine Expedia guest review
"Treat you like second class citizens"
Because I booked through Expedia, they would not allow me to check in until 4:00 PM, but they were allowing other guest to check in early. I was even bumped to a smoking room, they told be because I booked through Expedia they could not guarantee what I booked online and they could do whatever they elect to do. Never will I book on Expedia or stay there […] again. Read moreGenuine Expedia guest review
"Free drinks and snacks a big plus with kids."
Very big lobby was nice for hanging out and using wifi.. Breakfast was very good.. Pool a bit small but kids still enjoyed.Genuine Hotels.com guest review
"Booked in the wrong room"
Asked to have a non smoking 2 queen suite, even called to confirm with the hotel and they said it would be no problem. Showed up to check in and all they would give us was a king room that was smoking. Absolutely terrible service on both ends. I blame the hotel for this as I called to confirm. The lady that I spoke to at the hotel was the one I talked […] to the day before, simply ignorant. Never will I stay at an Embassy suite again. Expedia gave me a refund immediately, which was honorably on their part. Read moreGenuine Expedia guest review
Great Hotel. Highly recommended!Genuine Hotels.com guest review
"Very Nice Hotel"
When we arrived at the Hotel with 3 kids the area had just lost power due to a storm. They were extremly accomadting and could not seem to do enough for us. Very friendly staff.Genuine Expedia guest review
This place has always been fantastic. From start to finish.Genuine Hotels.com guest review
Staff was very friendly. Hotel was nice. Free Breakfast was outstanding. Also was very appreciative that the staff made sure to let everyone know the details of a local parade that would block access to the hotel for a few hours. We were able to plan around it no problem.Genuine Expedia guest review
"Grandkids after long drive"
Got in late and grandkids enjoyed facilities before we left to finish tripGenuine Hotels.com guest review
This hotel was awesome. Very comfortable and clean. They offered a manager's reception every night with free snacks and drinks and an awesome full breakfast buffet with cooked to order omelets. The food was very good. We thoroughly enjoyed our stay and definitely would go back. If I have one negative comment it would be that breakfast was so crowded […] and busy that the staff didn't have time to properly clean the tables between diners and were completely unavailable if you needed anything that wasn't on the buffet (like ketchup). Still, considering what you get for your money, this is a very nice place to stay! Read moreGenuine Hotels.com guest review
"Nice Clean Hotel."
Room was great. Kids loved the extra sitting room with their own tv! All the amenities we needed during our stay (microwave and fridge). Pool was a little small and pretty crowded Saturday night. Good location for Columbus Zoo and Cosi Science center.Genuine Hotels.com guest review
Great experience. Check-in was FAST. Took less than 5 minutes and I was on my way to the room. Kids loved the breakfast. Nothing fancy, but a good variety. Would highly recommend staying here!Genuine Hotels.com guest review
"Nice hotel and the breakfast buffet was awesome!"
The hotel was very nice and the breakfast buffet was awesome. The buffet offered a lot of variety and was kept well stocked.Genuine Expedia guest review
"Great value for price"
Very crowded for parking and for breakfast. They had an auction and wedding party staying that night. I love the drinks and snacks at night and the awesome breakfast in the morning. This is all included in the stay.Genuine Hotels.com guest review
"Fine hotel, but sofa bed is torture"
The Embassy Suites offer nice amenities including a free full breakfast and cocktail hour, and use of hotel computers, and for our Prime room, free Wi-Fi. The staff were pleasant. However, we booked at the hotel because we wanted to use the sofa bed for my adult son. The sofa bed was pure torture for him. It has metal bars under a thin mattress, which […] made it almost impossible to sleep. If they want to advertise that they offer sofa beds in one room of the suites, then the beds should be usable. We asked if a portable cot could be brought into the room as an alternative and we were told that because there are the sofa beds, the hotel has no portable beds. I might add that the staff don't know if they are supposed to make the sofa bed and leave it, make the sofa bed and fold it up, so it varied from day to day. And one day, they didn't even make the sofa bed at all. Read moreGenuine Hotels.com guest review
"Good location in Dublin"
They were a bit overwhelmed when I tried to check in 1 hour early; had to come back. Both TVs and especially both remotes barely functional. Had 1 changed out with slight improvement. I know they get a lot of kids on the weekends but, considering the high quality standards elsewhere in the room, there should be a solution to the very poor conditions […] of the remotes/TVs - they need an upgrade. Read moreGenuine Expedia guest review
"Disgusting and Gross"
Our room (#214) was disgusting and gross! The curtains had a huge rip in them, the carpeting was coming up and was frayed, and the cushions on the chairs were stained. I was not pleased, at all, with the condition of our room. I was shocked that Embassy Suites would even permit their rooms to look this way. I'm not sure what the other rooms looked like, […] but ours was pitiful. Would not recommend this hotel. Read moreGenuine Hotels.com guest review
Very Outdated! Really needs to be upgraded to reflect 2014!. Furniture was very old looking. Couch had a serious dip in it. It was hard to pull yourself off the couch due to the sagging. The air conditioner was very loud which required us to turn the volume up on the television in order to enjoy watching a program.For the cost of the room, it was not […] worth it. We were very disappointed. Read moreGenuine Hotels.com guest review
"Very Nice Hotel"
Very nice hotel getaway. Only thing I didn't like was that the breakfast buffet was a mess. The hotel had many guests and there were not many servers maintaining the buffet. They were out of plates, silverware, coffee, milk and the cereal was spilled all over the counter. Other than that, everything was good.Genuine Hotels.com guest review
"Overnight stop. Breakfast was worth the stop alone"
Arrived later than expected. Staff was extremely helpful. Needed directons to nearest mall and service station. Both questions answered with detailed instructions. Nice to know staff is familiar with area for emergency/personal needs.Genuine Expedia guest review
Concerned about persons with disabilities having to navigate stairs during fire evacuation. There was a fire alarm pulled and we had to go down 6 flights of stairs. Two persons in our party had difficulty getting down the stairs and there was no alternate evacuation plan. We thoroughly enjoyed our stay and will stay again. The staff was wonderful and […] even though the hotel was extremely busy everyone was courteous went out of their way to make our stay the best. To see an employee get out of the elevator so someone would not be delayed getting there pizza delivery was just the tip of the quality of service. Read moreGenuine Expedia guest review
Loved this hotel! Great hot breakfastGenuine Hotels.com guest review
"Nice and Clean"
It was a very nice stay. It is very clean and up to date.Genuine Hotels.com guest review
Our stay was great. The complimentary drinks and snacks and made to order breakfast was wonderful. We will stay again.Genuine Hotels.com guest review
"Not really what I expected"
The way this hotel is set up is kind of an acoustical nightmare. The rooms are all open the downstairs lobby area, regardless of the floor you are on. There was a lot of noise that you could hear, even when in the back part of the room where the bedroom is. There was a wedding reception when we first got there, and they were using the lobby area as […] a "grazing area" before moving everyone into the actual reception hall. It was loud and crowded and much of the lobby was roped off. Once they left, it wasn't as bad. The room itself was good -- mini fridge, microwave, living room area -- and was clean. The pool area was small (indoor swimming pool), but clean. It was closing the Tuttle Crossing Mall. Breakfast was included and was OK. It was nice that you could order or eat at the breakfast buffet. It wasn't a bad experience, but I probably would not stay here again or recommend it to people I know. Read moreGenuine Hotels.com guest review
"Super nice but a little noisy."
We had a very comfortable room with all you might need. The hotel has a large atrium that can have a lot of activity going on. The pool is a little small for a hotel this size. They serve a complete breakfast. A nice place to stay that is reasonably priced.Genuine Expedia guest review
"Baseball Tourney Stay"
The room was OK. I did not ask for a handicap accessible room but made the best of it. The room was fine otherwise. Breakfast was awesome and the staff was pleasant.Genuine Expedia guest review
"Nice Hotel great location"
booked hotel for a unexpected death in the family. The hotel staff is wonderful and great. The room is nice, clean and roomy. Love having WIFI and onsite restaurant and bar. The gym facility is just right and location of hotel is easy access to all of Ohio.Genuine Expedia guest review
"Comfortable rooms and great breakfast"
We enjoy staying at this hotel when visiting the Columbus area. It has spacious and comfortable suites and a very nice breakfast buffet. The atrium area is pretty. We haven't been there to try the happy hour but maybe next time!Genuine Hotels.com guest review
Everything was good.... Fold out bed was a little rough but over stay and service was great and very close to my destination.Genuine Hotels.com guest review
"clean & comfort"
i like embassy suite they never disappoint The hotel breakfast was amazing. I enjoyed the omlet the best.Genuine Expedia guest review
"Great hotel near Columbus Zoo and downtown Dublin"
This hotel has a great location next to plenty of things to do. The rooms were very clean. The public restrooms in the lobby were the cleanest public restrooms I have ever seen. The kids loved the pool, pool table, and the free snacks at happy hour. I would definitely recommend this hotel and would stay there again!Genuine Expedia guest review
The Embassy Suites is our new "go to" hotel when we travel as a family. They are consistent across the states (GA, FL, OH, INDY) and they never disappoint. I did not like having to pay for internet :( but I can't complain since the rate was GREAT and parking was FREE :) Keep UP the good work Embassy Suites!!Genuine Hotels.com guest review
"My choice for a Columbus stay."
By far the best hotel experience for the price.Genuine Hotels.com guest review
"Hotel for families"
This hotel was recommended to me by a friend with young children, and we were attracted to the pool, the manager's reception with free drinks, and the free cooked breakfast -- and none of those features disappointed us. We also liked the two-room suite. However, the beds were SO uncomfortable -- they reminded me of the guest room bed you'd get at a […] friend's house, where the mattress is the one they slept on for twenty years before retiring it to the guest room. I've also been spoiled by the fluffy comforters used at many hotels and didn't care for the old-fashioned bed spread. If the beds and bedding were replaced, this hotel would be a family-favorite for sure. Read moreGenuine Expedia guest review
"Great as usual!"
We love this Embassy Hotel!! The food and rooms are great as usual. We particularly love having the pool tables and such close proximity to great shopping. Definitely the best hotel in the area with a great and friendly staff. We can't wait to go back!Genuine Hotels.com guest review
Staff was very courteous and efficient. Had a little reservations in the beginning as hotel would not let me request an earlier check in over then phone and told me i had to 'come in first and see if a room was available', but once we got to the hotel everything was good.Genuine Hotels.com guest review
Room was great, staff was fantastic and the happy hour and breakfast were phenomenal!Genuine Expedia guest review
I was very dissatisfied with the comfort of my room. I booked a non-smoking room two months in advance of my stay but when I checked in all they had were smoking rooms.Genuine Hotels.com guest review
"Fire Alarms and still pleased"
The fire alarms went off twice during the night, but the management was very apologetic. The hotel was clean, and very kid-friendly. Thanks.Genuine Hotels.com guest review
"Nice room Terrible stay"
We were looking forward to a nice visit with our daughter, but got caught in the middle of "children gone wild". Pool was is poor condition, shower was in terrible condition. Hotel had no control over the mass of children running loose. It was like being in a zoo with the animals all loose. I am not a child hater and I have my own, but it seemed like […] the parents just let the children go and the hotel did nothing that we could see to control the situation. Read moreGenuine Hotels.com guest review
"Wonderful hotel, wonderful staff"
Enjoyed our stay immensely. Enjoyed the complimentary drink and appetizers in the evening and the best free breakfast bar I've been to. Staff friendly and helpful. Hotel was clean and neat. Good location with close access to dining and shopping.Genuine Hotels.com guest review
Nice hotelGenuine Hotels.com guest review
Very nice stay. Loved the breakfast. Room was wonderful. Front desk staff was very friendly and helpful.Genuine Hotels.com guest review
Enjoyed my stay, and the staff was great. Room was nice, breakfast was great, this place had everything you can ask for. I am staying here next time in Dublin.Genuine Hotels.com guest review
"Horrible Customer Service"
We requested a smoking room when we booked this hotel. I understand you dont always get what you book on these sites but what really upset me more than anything is the lack of empathy from the guest service girl. When I asked why the option for a smoking room was on the site but not available she just kept reciting the same thing over and over. I am […] neither dumb or uneducated. When you order a particular service though you expect to receive it. You dont always get what you want here.. Read moreGenuine Hotels.com guest review
The hotel manager randomly decided that the lobby/courtyard was to be closed at midnight. There were 20-30 families enjoying the evening after the state wrestling tournament and most had been served alcohol from the hotels bar. While the state law is that bars close at 2:00 a.m. he decided to close it earlier. The crowd was not rowdy or even loud, just […] talking and drinking a few beers. Because the people were unhappy with his request, he decided to call in the police. The lobby has tables, chairs, couches etc… and is designed to be a gathering place for guests. Why he decided that on this night this did not work for him only he knows. It was handled very poorly and there was no reason for this over-reaction, nothing was going on that justified this action. Read moreGenuine Hotels.com guest review
"No free wi-fi or Hilton Honors"
Great Manager's reception and breakfast, but no free wi-fi. Additionally, since I booked through expedia, I do not get credit for my Hilton Honors program.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )