Only reason "maintenance of hotel" is rated 4 is b/c the soda machine on the 6th flr tricked me by half way dispensing my pepsi; so i paid for 2nd soda, thinking it would knock my soda down , but instead my water came out :( Well, hotel security just happen to be walking my floor and seen I was frustrated with what happened, he then went and brought […] me back 2 nice cold cans of coke!! :) which is what I originally wanted & the closest thing the vending machine had was pepsi. so I guess in end it wasn't so bad! they deserve 5 stars from me. ( I changed it) Read moreGenuine Hotels.com guest review
"Bed too hard and uncomfortable."
Hard bed was uncomfortable. Better in-room coffee machine needed. Need a softer, lighter blanket on the bed.Genuine Expedia guest review
"Was there for business."
Great shopping and restaurants. Was there for businessGenuine Expedia guest review
"Not so much..."
It was a nice hotel and great location but not worth the money!Genuine Hotels.com guest review
Love this hotel!! Very clean and and the staff was wonderful. Our room was very clean and comfortable. We did not eat at the hotel but we did swim and the pool was small but nice and clean our only disappointment was the $12 small cup margaritas but at least they didn't disappoint with how strong they were! :) we will definitely stay here again and […] I recommend this hotel to anyone. Read moreGenuine Expedia guest review
Very nice area ! I will definitely stay there again , cute shopping area within walking distance The hotel was very cleanGenuine Hotels.com guest review
Room was fine, hotel was fine but your accounting department lacks knowledge in dealing with Expedia and their customers. Kept getting charges to my credit card that were taken care of by Expedia. Had to have Expedia call several times to get this worked out because every day there were new charges to my credit card for the room. The room was booked […] and paid for by Expedia, not myself. I do not appreciate Marriott holding hundreds of dollars on my credit card for charges not applicable. If this was a debit card you would have really caused problems for my family. Hom many times is it really necessary for Expedia and myself to call and explain the same thing? Read moreGenuine Expedia guest review
"Great hotel at the Shops of Legacy"
Close to great restaurants and shopping. Conveniently located. Hotel is very nice. Comfortable beds. I definitely would recommend for anyone needing To stay in Plano/frisco areaGenuine Expedia guest review
"Staycation away from home..."
The room was laid out nicely and held sufficient amenities for our stay. It hasn't had a dusting in quite sometime though. Bathrooms were small but had good water pressure but no fans in the bathroom meant the bedroom succumbed to the smell so Bring Bathroom Spray. We were fortunate to have a can of shoe refresher. Upper floors are supposed to be the […] quiet floors but a group party in the suite decided to run the hall. They quieted down after a visit to their door. Staff are friendly, obliging, and eager to make your stay a pleasurable one! Benefits: walking distance to fine dining, dessert, entertainment, local park with water feature, and eclectic shopping. Cons: soundproofing needs improvement, need fans for bathrooms, frequently used for proms and other events. Read moreGenuine Expedia guest review
"super place. great location."
Clean, comfy, very helpful staff. Great down pillows.Genuine Expedia guest review
"Wonderful Stay While Out of our House"
Everyone at the hotel has bent over backwards for us. We have been displaced from our home over the past three weeks due to water damage. Jason at the front desk really took care of us. The buffet is wonderful as well as all breakfast staff. I highly recommend this hotel.Genuine Hotels.com guest review
"Mix business with pleasure"
The Legacy Town Center is perfect to mix business with pleasure. If you're traveling for business with one of the many businesses along Legacy Rd in Plano, TX, this Marriott is surrounded with options for the evenings. The hotel is surrounded by shops and restaurants and even a movie theater, all withing walking distance. They have a great breakfast […] buffet. The only evening option for a restaurant inside the hotel is actually a bar, and it was very loud -- not recommended for families with children. Read moreGenuine Expedia guest review
not as expectedGenuine Hotels.com guest review
We stayed at this Marriott because we had business in the Legacy towers next door to this hotel. The convenience of walking to our final destination was the primary determining factor in staying here. The proximity to the little shopping area was an added bonus since we could also walk. The staff was pleasant,but unremarkable. The room was clean and […] modern. The bed was too soft and not very comfortable and the low flow showerhead was terrible. The head was unadjustable and trying to rinse shampoo out of our hair was a chore. All in all it was a decent value and the convenience of the location overshadowed the negatives. We will stay here again if business takes us back. Read moreGenuine Expedia guest review
I paid for my room via Expedia and providence clerk with a copy of the receipt. It took them about 20 mins to figure it out. Now the room was paid for in advance , but the rep swiped my card for an additional 228.00. Not knowing this my account was overdrafted my account. I asked the rep why did he swipe my card because again the room was already paid […] for. He said to confirm the rate which I didn't understand since I gave him my reservation and payment receipt.... Read moreGenuine Hotels.com guest review
It was amazing in every way and I would highly recommend.Genuine Hotels.com guest review
Place was beautiful, unfortunatley, as soon as we got there, our daughter got sick and we had to go home, so we were not able to stay.Genuine Hotels.com guest review
"Great Place to Stay"
Love the location of this hotel. EASY walk to a bazillion restaurants and shops. Stay here every time I'm in Plano.Genuine Hotels.com guest review
Very nice hotel, great neighborhood to brouse in shops, and lots of restaurant choices - all within easy walking distance.Genuine Hotels.com guest review
"Love the room"
I really like the room.Genuine Hotels.com guest review
"Great weekend with girlfriends"
My girlfriends and I had a wonderful weekend. The staff was extremely helpful. We upgraded our room to a suite which was spacious.Genuine Expedia guest review
Beautiful hotel in a great location! Absolutely beautiful surroundings. Hotel was clean and up to date. The staff were not the friendliest people and the room was kind of small. I would stay here again.Genuine Hotels.com guest review
Overall it was a great experience! Wish the AC cooled the rooms a little more, but maybe due to Texas heat! Had trouble with the TV, but maintenance came and fixed quickly.Genuine Hotels.com guest review
Everything was outstanding.Genuine Hotels.com guest review
The staff was awesome. Very helpful and accommodating. Room was clean and quiet. Great location. Lots of cool restaurants within walking distance.Genuine Expedia guest review
The room was very clean and comfortable. Will definetly stay there the next time in Plano, Texas.Genuine Hotels.com guest review
"For Great Service book your room here!"
I had to respond to this survey for one main reason - the customer service. From the bellman, front desk, cleaning staff, dinning room staff and the "engineer" that came to fix our TV and was there within 15 mins of my call, all i can say is out standing! I was upset that we had to pay for the WIFI and that I did not realize that a "standard" room did […] not come with a mini frig but that was my fault for not "reading the fine print" but to be honest the top quality customer service made those 2 issues non issues by the end of our stay. The facility was beautiful and well kept. You could walk from the hotel 1/2 block to multiple restaurants and stores. I would recommend this to anyone and if I was in the area again I would definitely stay there. Read moreGenuine Expedia guest review
"Loved the surrounding neighborhood"
Hotel staff went out of their way to make our stay pleasant. They were sincere in their desire to help us with any questions. It was great to be able to walk to shops and restaurants and a beautiful manmade pond.Genuine Hotels.com guest review
"Way over priced for what you get"
In general, very expensive hotel for what you get. Everything is extra, internet, breakfast, etc. Better off staying at the Aloft, or NYLO, down the street.Genuine Hotels.com guest review
Location was great - restaurants, shops, and bars in walking distance. The room itself was OK, but the bed was very uncomfortable. Also, the bed linens were put on wrong so everything kept falling off in the middle of the night... very inconvenient!Genuine Hotels.com guest review
Overall the hotel is fine. I felt that the rooms were fairly small for the location and price. The one thing that I was disappointed in was that there was a per day charge for Wi Fi. Most quality hotels now provide this service free.Genuine Hotels.com guest review
We will stay here again!Genuine Hotels.com guest review
Good place to sleep- liked the bedding. Didn't eat there. Stayed here because of location. Only things to improve- internet costs $14,. its free in many other hotels. Self parking was free on weekends- that was nice.Genuine Expedia guest review
Bell boy service was not good. He didn't.t stay while my check in.Genuine Hotels.com guest review
"Don't Stay Here if Sleep is Important"
There are two problems in particular with this hotel that led to a miserable sleeping experience at this hotel. First of all, the bedding is not comfortable. The sheets, pillows, and comforter are made out of an indestructible synthetic material that makes a loud scratchy sound when you shift around in bed, thereby guaranteeing to wake up your bed partner. […] The same material does not breathe well so with the covers on you are hot and sweaty. With them off then you get cold of course and so on and so forth. The second major problem with this hotel is their proximity to the Shops at Legacy. Apparently this is the place to stay when you want to stay out all night get drunk, and have a place to stumble back to. It never occurred to me that the Marriott, which has a good reputation, would be the "party" hotel where people are free to stumble about at 2am and party in their rooms until the wee hours of the night. The staff at the hotel from what I could tell made no effort to proactively police the hallways and identify drunken revelers disturbing the peace. In conclusion, between the incredibly uncomfortable bed and the drunken guests, I would avoid this hotel if you are at all interested in having peace and quiet and a good night's sleep. We should've left this hotel after the first night, rather than staying for two. By the time we made it home we were exhausted from lack of sleep over 48 hours. Read moreGenuine Hotels.com guest review
"Great area with convenient location"
I have stayed here twice now and both times I have really been impressed with the customer service. The beds are great and the rooms are spacious. I have gotten the master suite both times. The first time, I had a very spacious two room 1.5 bath with a big balcony over looking the fountain. The second time I got put in a two room with only 1 full bath […] and the balcony was not really a balcony. It had a sliding glass door but I would still have to sit inside the room because it was less than a foot wide. Somewhat disappointing after being spoiled the first time around. The best feature is the surrounding area because of the many boutique shops, restaurants, and the large pond sized fountain with plenty of places to sit around and relax. All of this is located in a close walk-friendly distance. Not crowded. Some, including myself, would consider this an upscale area but I have a great time here. Also it is right next to the Dallas North Tollway which makes it easy to get to other areas without getting lost. Key in Dallas. Read moreGenuine Hotels.com guest review
"As expected - which is good!!"
A great venue close to Plano town centre. The hotel was as expected for an area like Plano with complementary shuttles to Stonebriar. My only concern (and it is not an issue with the hotel) is the distance from the airport means an expensive cab ride. Otherwise all good, great people very friendly with modern rooms.Genuine Hotels.com guest review
Response by Dallas/Plano Marriott at Legacy Town Center Anthony, Thank you so much for choosing to stay with us. I’m so glad you were able to enjoy the Shops of Legacy and all the venues it has to offer. We very much appreciate your business and would love the opportunity to welcome you back.
Very courteous staff, especially the valet service, as I had many guests visiting me because of the proximity to the fine dining with many varieties of cuisine. Looking forward to my next stay.Genuine Hotels.com guest review
The staff were friendly and the location perfect for a mom travelling on her own with the kids. We loved the beds and pillows.Genuine Hotels.com guest review
"close to all the shops and resturants at legacy"
THE ROOM WAS VERY CLEAN , THE BED WAS COMFORTABLE, THERE WERE AMPLE SUPPLY OF TOWELS ETC, THE STAFF WAS FRIENDLY AND ACCOMODATING, AND THE HOTEL WAS SITUATED TO ALL THE NICE SHOPS AND RESTURANTS AND THEY HAD A DROP OFF AND PICK UP SERVICE WITHIN A 2 MILE RADIUSGenuine Hotels.com guest review
excellent neghibor beatifull sightGenuine Hotels.com guest review
En general muy bien. el hotel bien. no extraordinario, pero muy bien, en la mera zona.Genuine Hotels.com guest review
Response by Dallas/Plano Marriott at Legacy Town Center Luis , Muchas gracias por elegir nuestro hotel y me alegra saber que haya disfrutado de su estancia. Agradecemos que haya tomado el tiempo para escribir una opinión . Esperamos poder darle la bienvenida de nuevo la próxima vez.
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