The rooms were very nice but we did not receive any complimentary comps such as for breakfast even tough we were asked each of the three times that we ate at the restaurant each server asked if we had any coupons,Genuine Hotels.com guest review
"Hotel great, pool not"
Only complaint was pool. The hotel does not have it's own which was not clear when we booked. You are given free access to busy YMCA's pool and gym faculties next door. It is a lap pool with one lane dedicated to hotel guests which is not good for kids who just want to play in it.Genuine Hotels.com guest review
It was expensive but convenient the neighborhood wasn't that attractive. Trash and homeless sleeping in the grate by the train stationGenuine Hotels.com guest review
So i was completely amazed by this hotel they were perfect.service was excellent within 5 minutes arriving here i was already checked in, 55 in the elevator heading to my room. With the complimentary cookie. Now the room was clean and just a very nice contemporary style i thought it was a very very nice look one of the best i have ever been in. the […] bathroom was very clean also overall i know i would stay there again Read moreGenuine Hotels.com guest review
This hotel exceeded our expectations and proved to be well worth the price we paid. Staff was friendly and very helpful. Our room was awesome! So clean and comfortable and spacious. The medical center across was our only concern. Some of the people there were a little alarming but the hotel had different routes available for us to take to feel comfortable […] and safe. Read moreGenuine Hotels.com guest review
"Able to walk or use the T"
The hotel staff was kind, friendly and knowledgable. The room was sufficient in size and the location was perfect. There were four of us in the room and we were comfortable. I would definitely recommend this hotel.Genuine Hotels.com guest review
Very attractive, extremely clean, friendly and hospitable staff. Loved the bar which also served food and stayed open late. The room was very comfortable. My only criticism is that there weren't enough towels for 2 people!Genuine Hotels.com guest review
"Good deal for the area relative to other options,"
Budget hotel service and quality but priced higher because of location. Elevator wasn't working, so we had to carry luggage to the upstairs lobby ourselves. No service staff were positioned on ground floor to help customers. Instead there was simply a note taped next to the elevator explaining the elevator was out of service and if any help was needed, […] to please ask. But you had to go up the stairs to the lobby/bar first to do so. Nobody greets guests at entrance below. Strange. But otherwise it's a good no-frills hotel. Not your typical Hilton chain hotel, which is much better than this. Read moreGenuine Hotels.com guest review
Very friendly staff. The rooms are clean. Not sure why it is rated 3 stars. The room is close to or pretty much like the other 4 star rated hotels. The lobby may not be too appealing as the other 4 star.Genuine Hotels.com guest review
"Well worth the money"
Fun stay, very professional, and clean rooms. The T being a ten second walk brings the value up. I will stay there again.Genuine Hotels.com guest review
"Definitely worth consideration"
The price seemed reasonable. Our view was something to be left to be desired and parking was not included (although I'm not certain how many other hotels in the area would have parking included, and if they did, I'm sure they're still charging you). They did offer overnight valet parking for less then $50 which was in and out from the time you check […] in til the time you check out. We were greeted with two warm chocolate chip cookies and when we checked out, we asked if we could have a cookie for the trip home and they gave us two. Our only minor complaint, and it is minor, was that we could hear the sirens from the ambulances constantly visiting the Tufts center directly across the street.....but it's the city, so you expect to hear some noise. Overall, the hotel staff was very nice to us and was accommodating. If you're on a budget but still want to stay somewhere nice, this place is definitely worth consideration. Read moreGenuine Hotels.com guest review
Location rooms and restuarants surrounding the hotel are great. Rooms were clean, the employees were friendly. The only issue I had was the price for parking was $46 a night which I felt was too muchGenuine Hotels.com guest review
"Car valet theft"
Be careful when using the valet service at this hotel. My husband left his wallet in the car. Returned a few minutes later to find the wallet with id and credit cards still there. $200 in cash was gone. Only two guys were working. Both denied taking the money. The manager said his employees have been there 15 years. Sure! and they've probably been stealing […] the whole time! As for the hotel, no full-length mirror in suite, and only one mirror in entire room-- bathroom mirror. AC unit too loud. Read moreGenuine Hotels.com guest review
very clean and would recomendGenuine Hotels.com guest review
"Pretty good for the price in Boston"
It was nice except for one snotty desk clerk.Genuine Hotels.com guest review
Love boston and the people are awsome . :-)Genuine Hotels.com guest review
Very clean room-horrible view. I really enjoyed the cookie given at check-in.Genuine Hotels.com guest review
"Great location; terrible service"
Location is right next to the orange line tufts medical center stop. Which is really nice. Sadly, the hotel staff are incompetent. e.g. we ordered room service one morning. Room service didn't answer, so we ordered it from the front desk. It should have taken 15-20 minutes to arrive. 40 Minutes later, neither room service nor the front desk would answer […] phones. I went down to the front desk to ask where our food was and why no one was answering phones. I was told there must be something wrong with our phone; they were busy and forgot to put the order in. They put it in on a rush order(still 15 minutes more). By the time I got back to the room, they had called my wife to say they were out of the french toast. I called back cancelled and ate at the starbucks in the hotel. There are many other stories I could tell and we only stayed 3 days. The worst bit is the staff apologies without sincerity and does not appear to feel bad about it at all. It's as if they apologize for being bad so often that it's just part of the job now. Read moreGenuine Hotels.com guest review
They were sooo nice to me in every way. I didn't expect the service would be so pleasant. Not only that they left a surprise in my room for my B-Day!! I am very pleased. Thank you so much !!!Genuine Hotels.com guest review
"Great hotel and location"
We enjoyed our stay at the downtown Doubletree! It was a great location - easy access to the subway and very close to sites in Boston (like Boston Commons). Loved the cookies! Hotel was excellent, service was excellent. Thank you.Genuine Expedia guest review
I was at a conference at the Boston convention center all week. Great room service daily. Located very close to many nice restaurants. Access to the orange line and silver bus line a block away. Usual length of time to convention center via silver line was about 20 minutes depending on traffic. Hotel has breakfast but stayed far away when I found out […] the price, and there's a small shop across the road that makes 3 dollar breakfast sandwiches which are phenomenal. Overall I would stay again, it was all I needed Read moreGenuine Expedia guest review
"disappointing and misleading advertising"
although the web site says free internet, this is only true in the lobby, not the rooms. I could not control the room temperature and it was too hot. Also, there is no airport shuttle service, and taxi really is the only option, so add $30 on each way. Very cramped bathroom. Much too expensive for what you get.Genuine Expedia guest review
I liked my stay at the hotel except it did not offer complementary wifi services in the room which I have typically recieved in other hotels. It does not give free shuttle services locally and also no complementary breakfast provided. Other than that, hotel is well maintained and close to downtown given the pricing.Genuine Hotels.com guest review
Horrible experience. We booked our room a month in advance, we were in town for a fitness competition I called the hotel to let them know we would be checking in later than the 3pm check in time. They told me it was perfectly fine and they noted it on our reservation. We get to the hotel at close to midnight, exhausted and hungry! We were then informed […] they double booked the hotel and have our room away! They offered to put us up in the hotel behind them, the marriott I believe. The room they tried to put us in what looked like a pay by the hour room, burn holes, yellow walls. The room we had booked at the double tree was a suit. This was a hole in the wall dirty cheap room. Needless to say they basically told us we were SOL so we ended up leaving at 1am to drive an hour and a half back home! Worst experience ever will never stay at double tree or recommend them to anyone. Horrible customer service. Read moreGenuine Hotels.com guest review
"Good location next to Tufts Med Center"
The hotel was very clean and close to Boston Common and the theater district. Easy walking distance to Quincy Market, the wharf, the Aquarium, and other attractions. It is across the street from Tufts Med Center and the block the hotel was actually on was a bit sketchy, but so convenient to everything else we wanted to see. Only complaint was that the […] location was a bit noisy- car alarms went off several times while we were there, perhaps from the med center? Read moreGenuine Hotels.com guest review
"Convenient location to Tufts Medical center"
The air conditioner /heater is loud and turns on and off frequently- must be an old system.Also the air is very dry in the room-moisture control is lackingGenuine Expedia guest review
We had a great stay at the DoubleTree. It was close enough to walk to Faneuil Hall and pretty much all the surrounding attractions. The only downfall is the parking....it's valet only and it was about $46/night!Genuine Hotels.com guest review
The first night was a disaster with college kids on our floor being drunk and noisy and rude. Staff did ask them to quiet down but finally after 1:30 am the only solution was for Us to move to another room. Felt like they did not deal with it until we got angry and then we were uprooted in the middle of the night. We were compensated and the remainder […] of our stay was great Read moreGenuine Hotels.com guest review
"Except for $13 wifi, great hotel"
The hotel had a fancy feel to it without being uptight. The staff was very efficient. I did not like being charged for wifi. In this day and age, it's free even in cheap hotels. I was also surprised to find no microwave or fridge in our room. Parking was dear; but that's to be expected in downtown Boston. The room had a very modern feel to it; and big […] windows. Read moreGenuine Expedia guest review
We were able to do all Boston as to offer from the DoubleTree Downtown! When we return to Boston we will be staying at Double Tree Downtown! Staff and new rooms were great! We arrived hours before check in and they got us rooms right away! Asked for two extra pillows and got them right away.Genuine Hotels.com guest review
I recommend the hotel, the service, food and amenities are really goodGenuine Hotels.com guest review
I early feel the hotel should offer free WiFi most hotels do. IWW travel to Bosten yearly and it will make a difference in my choosing your hotel again.Genuine Hotels.com guest review
"A lovely hotel in downtown Boston."
Our hotel room was gorgeous and well updated. The bed was rather comfortable, as well. Front desk staff no longer print an itemized receipt unless you speak up for one. I was stunned by the extra $51 incidental charge on my debit card. Yes, it did drop off but I would have liked a heads up prior. All in all, it is a nice hotel!Genuine Expedia guest review
"Would definitely stay again."
Staff was Great! Enjoyed the decorations and goodies, after the walk back from marathon. Enjoyed the great room with view. Staff was friendly. Hotel has Starbucks store shop attached, the bar is great and hotel restaurant was good! I would stay here again for 2015 marathon if rooms are available! There is a hospital across street but had no problem […] with noises or sleep. Read moreGenuine Expedia guest review
"Happy From Vermont"
Our stay was wonderful....the room was very clean, and the staff were very helpful....Genuine Hotels.com guest review
"Only King Beds"
I took a weekend trip to Boston with my two teenage sons. When I booked the trip, I noticed that there was only King beds available (I believe there are no double twin rooms in this hotel), but the Hotels.com website listed roll away beds available. When I arrived I was told roll aways were $25 a night -which is really annoying as I could have paid […] up a bit more for a hotel that was actually nice and more convenient and had two twin beds...... Anyway the check-in person told me I shold look at the room, it was really nice and had a couch, so we went up, settled in and the noticed the couch was to short (and hard) for one of us to be comfortable sleeping on. When we went back down, we were told that now there were no roll aways available..... Read moreGenuine Hotels.com guest review
Always clean and comfortable. Great bartender in lobby bar! Slight disappointment with breakfast room service - ran out of a featured item on menu and late delivery but did compensate very graciously.Genuine Expedia guest review
The hotel pictures are of what the hotel will look like after a renovation! The room had a old, faded brown rolling office chair, not the sleek sofa in the room images on the internet. The mattress was so bad I was not able to stay asleep for more than 20 minutes without waking up in pain. I gave up on the idea of sleep and tried to get a coffee, but […] Starbucks wasn't even open at that point. I had hoped to catch up on sleep while away, but it did not happen. Staff was friendly, but it did not make up for the conditions of the room. Read moreGenuine Hotels.com guest review
Room was spacious and newly remodeled. Front desk staff was helpful and accomodating. Excellent location, close to the T station.Genuine Hotels.com guest review
"Close to everthing"
Very SatisfiedGenuine Hotels.com guest review
"Very nice hotel in downtown Boston"
It was good to come to a very nice hotel after long travel from the Midwest. The room and bathroom was very clean. A plus was the scenery outside to overlook downtown Boston was great! During our stay we ordered room service. The food was excellent.Genuine Expedia guest review
"Good hotel, great location, ok service"
You cannot beat the location of this hotel, nor the price, however, I booked a room (months in advance) and needed two beds. When I arrived they told me they only had a king room. They did give us a rollaway bed, free of charge, but unfortunately it made what would have otherwise been a great stay, just ok. There was also a bit of a snafu with the valet […] parking (paid cash and later found out the hotel charged my card without asking...had to get refund). Staff was very friendly and the decor and cleanliness at the level I would expect from a Double Tree. A few improvements and it could really be stellar. Read moreGenuine Hotels.com guest review
"Exemplary Hotel in Downtown Boston"
I never write reviews, but this time I just had to. Our stay at Double Tree Downtown was absolutely perfect. Check-in was smooth as butter (and we were late, but it was no problem), the front desk personnel were super friendly and quickly got us our key and cookie (DELICIOUS!!!) and sent us on our way. Our room was in a very quiet nook and had all the […] comforts of home. Even the in-room coffee was delicious! Sadly, we only stayed one night so we weren't able to sample all that the hotel has to offer (pool, dining...), but what we did experience was heavenly. As we left, a dear door man held the door for us and hailed a taxi. I'm a mom who doesn't get out often and this stay felt like a little slice of heaven. I'd stay here again in a heartbeat! Read moreGenuine Expedia guest review
"Location good Room..eh"
The location of the hotel was good right in Chinatown, within walking distance of good food, t stops, and not a far walk to most attractions. The room its self was on the so so side. We went with 2 other couples and all of us complained the bed was hard and not comfortable. In addition the room squeaked. Anytime anyone walked around you heard the floor […] creak. In addition it was not very sound proof and you could hear everything. Our one window looked over the attached YMCA's playground so if a kid slid down the slide to fast he probably would have hit out window which also means we had to make sure the blinds were closed after showers. Another couple said the window looked right into a hallway...of what they don't know but it was to close to comfort for them. I would stay here again but maybe only with a deal Also parking was $46.00 a night! Read moreGenuine Expedia guest review
"A clean hotel with supportive staff."
The hotel was pleasant. It met all expectations and was centrally located to tourist areas.Genuine Expedia guest review
"Dream Bed and Warm Cookies"
I booked this hotel room for two nights because I was scheduled for surgery at a nearby hospital and needed to be admitted very early in the morning. My fiancé and I were greeted with warm cookies before we stepped into our beautiful room. It was very big. There was even a sitting-room area. The king-size bed was a dream. I would really love to have […] a bed like that at home. As soon as we went to bed that night, we both fell into a deep sleep. The staff was very friendly. The front desk called us a cab at 5:15 a.m., and even let us have a later check-out time as I was coming back from the hospital to shower and rest a little before heading home. Read moreGenuine Expedia guest review
"Oscar Party at the Doubletree"
My daughter and I stayed at the Double Tree to watch the Oscars. We selected it mostly based on price and were dubious about the location. We were surprised and delighted by just about everything; Steps from the Red line Medical Ctr stop. Starbucks in the lobby, Chinatown & our favorite vegan Vietnamese restaurant 2 blocks away (My Thai 633 Beech St). […] Nicely decorated room, comfy beds, frig, coffee/tea maker, clean bathroom with tub and terrific needle shower, Wifi available, nice people at the desk with warm chocolate chip cookies. Our only unfulfilled desires were minor: no E channel for the Red Carpet previews & no NYTimes in the hotel or the Starbcks. But we had a great time and would definitely recommend the hotel. Work was being done in the public areas, but it was NO problem at all. Read moreGenuine Hotels.com guest review
"Nice hotel but excessive extra charges"
Unfortunately, unlike other Hilton Hotels/Inns we have stayed at, this one charged $40 per night for parking and $12.95 per night for wifi. The staff, while pleasant, were not as friendly as, for example, a Hilton Inn in nearby Portland ME. Restaurant was also more expensive than we expected.Genuine Expedia guest review
Hotel was nice and clean. They give out yummy waem cookies at check in. I booked a room with king bed and they gave me a room with two twin beds. I called down to guest services and they said I could get the room I ordered if I waited a few hours. I was a little annoyed but the awesome breakfast buffet was amazing.Genuine Expedia guest review
It was awesome, the service at this hotel is top notch.Genuine Hotels.com guest review
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