"Good as Always!"
Great staff! Pleasant hotel and very good value as always!Genuine Expedia guest review
"Great location for early airport departure"
Friendly staff, quiet environment. Wake-up call was not received and apparently this was a known problem. If I had relied only on a wake-up call, I would have missed my flight. Also no comfortable chair in room - only a straight-backed desk chair.Genuine Hotels.com guest review
I was really pleased with al the little things the hotel offers. All those little things you look for in a hotel it was here. And the price was great.Genuine Hotels.com guest review
Very nice hotel, reasonable rates, clean rooms, friendly staff and a great continental breakfast. Who could ask for more!Genuine Expedia guest review
"Nice hotel close to Mall and SU"
Very clean hotel and extremely nice staff. Will definitely stay here again.Genuine Expedia guest review
My room at the Inn was fairly clean but, the bathroom was not very clean and the towels were thin and worn out. The complimentary breakfast was basic but there was not enough fresh coffee - refills took a long time.Genuine Expedia guest review
"Excellent customer service and very clean"
Incredible customer service from all hotel employees. Will be recommending to friends and family visiting the area!Genuine Hotels.com guest review
"Convenient to highway"
Better than I expected. Helpful and friendly staff. Free shuttle to places.Genuine Hotels.com guest review
"very nice hotel and staff"
Very clean, no tattoos or body piercing on staff. Everything laid out including coffee maker in the room.Genuine Expedia guest review
"Worked well for family of 4"
Stayed with 2 adults, 2 children under 4. Free breakfast. Good options for adults and children. Clean, quiet.Genuine Hotels.com guest review
Clean rooms, has a shuttle from airport (not 24 hours).Genuine Hotels.com guest review
Hotel was clean and close to our destination. They offered a free shuttle which was great. Staff was very helpful and friendly.Genuine Hotels.com guest review
I liked that they served free breakfast in the AM!Genuine Expedia guest review
Friendly staff, easy parking. They even packed a breakfast to go since I left before breakfast service was available!!!Genuine Hotels.com guest review
"Ok Hotel, a bit off the city"
Ok hotel for a night or two, a bit outside the city, so you will need a car for everything. The complimentary breakfast was a bit if a mess as there were not enough room for everybody, old buttermilk biscuits, run out of coffee and nobody would refill...Genuine Expedia guest review
"Convenient, Clean, And Bargain Priced"
Right by the NYS Thruway, with easy access to downtown Syracuse. Clean room, King bed, modern bathroom.Genuine Expedia guest review
"we were just passing thru"
Fine room except the toilet tank filled a little every 2-3 minutes. I finally removed the cover and adjusted the filler. Notified hotel upon departureGenuine Expedia guest review
"Wasn't happy with room!"
Upon arrival we were given our key cards which didn't work and was assigned new ones that still didn't work. Was assigned to a new room. The room was very basic. No thrills for a room that cost me $216.00 for 1 night! The tv was ancient with no premium cable channels. The screen was small and the reception was awful! The room service we ordered not […] only charged me a room service fee but also a grutuity well over the normal tipping %.. And that was not mentioned on the menu! Will not stay here again! Read moreGenuine Hotels.com guest review
Quick overnight stay while attending a couple different events in area during LaborDay weekend, and location of hotel very convenient for both, and easily accessible via main highways. Maplewood not a 5-star hotel, but it was what we were looking for, with a comfortable, quiet, and clean room, for our family, including 2 children under 10. We didn't […] know about breakfast being included until we checked in, and don't expect much from it, but it was a nice to have it available for a little snack with the kids. Not really much to do nearby without driving, but if someone looking for a decent few night stay, or possibly for a business stay, I would recommend the Maplewood. Read moreGenuine Hotels.com guest review
"Nice hotel close to the fair grounds"
My husband and I stayed here after going to the state fair. The room was clean and the bed was comfy the only issues I had were the gym is basically a room with a 20 year old treadmill and the continental breakfast was a disappointment. Overall the hotel was clean, comfortable and has friendly staff. We did not eat at the attached restaurant but it […] was very busy when we arrived. Read moreGenuine Expedia guest review
Large and clean rooms...close to nys fairgrounds...quietGenuine Expedia guest review
Love the shuttle that took us to Destiny Mall. The room was nice, clean. The bed was very comfortable. Definitely will be coming back!Genuine Hotels.com guest review
"A really tired dingy hotel."
This is the type of hotel you stay in and can barely see a thing because the rooms are so dark and dingy. If you don't mind dim light, or contemporary furnishings, the hotel isn't completely horrible. The housekeeping is pretty marginal too. Towels were not replaced and the bed was barely made.Genuine Hotels.com guest review
"Quick but comfortable stay"
The hotel was in a good location and within a short driving distance to downtown and the University. Close to highway connectors. Hotel was a bit outdated but clean; beds were comfortable, shower was good, bathroom was nice. Air conditioner was a little loud so if you are a light sleeper it will wake you. Breakfast was lame. Really just cereal, juice, […] coffee although you could make a waffle. Very small area to eat with only 2 tables. Not what we have seen in the past in other comparable hotels. Read moreGenuine Hotels.com guest review
"Need better staffing for breakfast"
Our stay was fine, but they need to have someone in the breakfast area full time during peak hours - several visits to the front desk were needed because things ran out. Also, the breakfast area was not as clean as it could have been.Genuine Hotels.com guest review
very nice hotel, will stay again!!!!Genuine Hotels.com guest review
I was very impressed.Genuine Hotels.com guest review
Family trip with the agenda of passing through. Great to have the indoor pool for the kids.Genuine Hotels.com guest review
"Nice short stay hotel for road trips."
I found the hotel to be nice and comfortable. I appreciated that shuttle service to Desiny USA was offered. Great place to stay if you're planning a shopping trip.Genuine Expedia guest review
"Great for business!"
The food at the lounge tasted great. Relaxed atmosphere.Genuine Expedia guest review
It was a great hotel the desk clerk was the best I have had.Genuine Hotels.com guest review
"Perfect springboard to Waterloo outlets!"
Hotel is clean, comfortable and in a very good location. Rooms are quite spacious and beds are comfortable.Genuine Hotels.com guest review
"exactly what I was looking for"
The appearance was nicer that I thought it would be. There is a hotel bar that was jam packed with a live band. We were on the same side of the band on the 3rd floor. You could hear faint sounds of the music but I had the A/C cranked and that blocked out any noise coming from outside the room. Room itself was clean and comfy, ac was loud but I liked […] that. Was not impressed with the breakfast but the meal was not why I stayed there. Would certainly stay here again if opposed with the higher priced hotels in the area. Read moreGenuine Hotels.com guest review
This hotel is in need of a major sprucing up. It used to be a favourite of mine but is quickly losing its edge in the hospitality industry.Genuine Expedia guest review
"Okay for one night"
Beds were extremely lumpy and uncomfortable. Breakfast should include some form of protein. There were Jo eggs or meat.Genuine Expedia guest review
"Stay at Maplewood Inn, Syracuse, NY"
Our bed was like sleeping on a board, very hard. Pretty dreary decor. I believe our biggest turn off was the eating cafe. The bartender was shoving food in her mouth while on the job, licking her fingers, not washing her hands then handling drink condiments like lemon and lime pieces. She also had her hands in her hair twisting it around and again not […] washing her hands. My husband's mix drink was so watered down from scooping ice that was melted in water that he sent it back. He asked for a medium burger---it was raw in the center. And still cold. Last, but not least, there was a strong urine odor just outside the inside door to enter this eating establishment. That should have been the first clue. We stayed at a La Quinta in Macon, GA last night. I can see why my husband always stays at La Quinta when he travels here. Great place and great staff. Read moreGenuine Expedia guest review
"Clean and quiet"
Pleasant hotel, rooms are large, clean, and not very dated. Heard relatively little noise from outside the room. The staff seems to care about their work. Bar staff remembered us the second and third day and the food was generally pleasing. They make their own potato chips, which were crunchy yet still fluffy and their boneless chicken tenders are breaded […] by them using real chicken breast slices carefully fried resulting in a tender snack. The ribs fall off the bone and they really do give you a full slab, which is a lot of food. Most restaurants try to serve 1/2 to 3/4 rack as a "full rack". Only negatives about the hotel is that the room lighting is fairly poor and there is no dresser or bureau to place items for a longer stay. The only flat surface is the desk, which is placed right next to the air conditioner. I like cold rooms, but working next to the AC is not very pleasant. The on-site massage facility called Elan was an excellent opportunity to relax after a 7 hour drive, though scheduling was (understandably) limited trying to book the same day, but they got me in and Christina does an excellent deep tissue massage. I almost did not stay here because I was unfamiliar with the hotel as it is not one of the recognized big chains where we all feel we know what we will get. That was a mistake, thanks to Expedia's pictures and positive ratings. I look forward to returning when I visit Syracuse. Read moreGenuine Expedia guest review
We were pleasantly surprised when muffins and coffee were provided for breakfast. The muffins were as good as homemade(high praise in my book), and the coffee was also good, not too weak like in some hotels. The room was large and very quiet. A big bonus for location right across from Tully's and near a Dunkin Donuts and Friendly's.Genuine Expedia guest review
"Close to interstates"
Over all the room wasn't too bad, my biggest complaint was it wasn't cool enough for my personal satisfaction. I like the air to really keep the room cold. The pool was nice and heated. The lobby area looks very nice. I would stay here again if I happen to get back to Syracuse NY.Genuine Hotels.com guest review
Great business stay hotel for the $$. The food has slipped a bit at the hotel but good steakhouse right across the street and reasonably priced. Easy access to major roads.Genuine Hotels.com guest review
easy off, easy on from the interstate.Genuine Hotels.com guest review
Moderately priced and comfortable for 2 night stayGenuine Hotels.com guest review
I hope we can come back againGenuine Hotels.com guest review
We arrived at the hotel to drop off our luggage, return our rental and use the shuttle back to the hotel. We were told the shuttle wasn't working, and hadn't been for a week. We had to pay an extra days rental on our rental car because of that - we had chosen the hotel because of the shuttle! Then we get to our room and there are no pillows on the bed, […] they were all on a chair near the bed. The pillows were very uncomfortable. I finally got a towel from the bathroom and used it as a pillow. The AC was so noisy that it awakened us every time it turned on or off all night long. The restaurant was no longer open for breakfast, and they hadn't gotten set up for a continental breakfast yet. They did put out some granola bars for breakfast. The owner obviously wasn't trying to live up to what had been advertised. The owner could have rented a van to use as a shuttle, and it doesn't take long to go to the grocery and buy some cereal, milk and muffins. Read moreGenuine Expedia guest review
Would not stay again. Room was not as clean as I would prefer for a labeled 3 star. It reminds me of an old run down super 8 even then most of those are nicer than this. Kid threw sock be hind night stand and it don't think that area has ever been cleaned since hotel was built. Nasty. Bathroom NOT CLEAN. Nasty. Not impressed at all for $95 it is more […] like a $49/night hotel. Read moreGenuine Hotels.com guest review
"very friendly and nice"
clean, comfi and very friendly staff, i would definitely come backGenuine Expedia guest review
"Reasonable hotel close to airport"
It was ok, Restaraunt service poor, dog friendly............................................................Genuine Expedia guest review
Helpful and friendly staff. Hotel located next to highway. Easy check-in and check-out. Moderate price. Ample parking.Genuine Expedia guest review
"Wouln't book here again"
This was my first and last stay at a Maplewood Inn. I chose this hotel because of last minute availability and its close distance to Syracuse University. There was nothing great worth mentioning. The room was outdated and not very clean. My biggest complaint is that the mattresses were completely stained. So much so..that you could see all of the dark […] stains through the sheets. I was traveling with 2 children, and we were completely grossed out that we had to sleep on those mattresses. We laid towels down as a buffer. Not my idea of a quality hotel at all. Read moreGenuine Hotels.com guest review
Bed had a bar going across the rib part of my body. Had to sleep where your feet lay. Loud music all night coming from bar. But clean and nice service.Genuine Hotels.com guest review
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