Pleasantly surprised by the clean room and bathroom. This hotel offers some nice, necessary basics for a decent price. The staff was friendly and helpful. I would recommend this hotel and would stay for short trips again.Genuine Hotels.com guest review
I thoroughly enjoyed my stay at Maplewood Inn in Liverpool, NY. I will only stay there on my future trips to Syracuse for business in the future. Staff was very helpful, courteous, beyond expectations. Room was great, looked like new finishes-carpet, countertops, tile, etc. It is halfway between downtown Syracuse and the Airport, not in the downtown […] area, but on the highway with very easy commute. It is in an outside suburb away from the downtown area, quiet and close to everything you would need. I was impressed and will only make future stays in Syracuse in Maplewood Inn Read moreGenuine Hotels.com guest review
"No breakfast no bar as advertised"
One if the reasons I booked here is because it advertised a bar.. To find out it is never opened. We didn't want to drive one night and we went down there and it was all closed upGenuine Expedia guest review
Didn't like that the TV was older and there was no continental breakfast. Otherwise the room was huge and the bathroom was good. I would have preferred a better shower head. Gym area is puny but works for travel needs.Genuine Hotels.com guest review
"near highway, wife enjoyed the spa"
we enjoyed our stay.Genuine Hotels.com guest review
"Very poor customer service!"
Stayed there during winter break, so I realize it was busy, BUT a hotel should be able to handle as many guests as they take in! Upon arrival at 3pm (check in time) we were told that our room was not ready, to take a seat in the lobby for "2 mins". Well 2 mins turned into 40 mins as we sat there watching other people get checked in. Then finally we […] get a room, take the kids swimming, the pool was freezing, and there were no towels. When I asked for a couple towels I was rudely told that there had been ALOT if other people swimming they can't keep up. At 8:30 that night I called to the front desk to get an extra pillow and blanket I was told that it would be a little while that 66 people were checking in due to flight delays, I offered to come grab them and was told they were far too busy even for that but was assured they would be up. Well never got the pillows or blanket. Again I understand the place was busy, but again a business should be able tend to all of their guests needs, as everyone is paying good money to be there! Read moreGenuine Expedia guest review
"Lovely hotel but can be noisy"
Not sure whether it was a factor of insulation issues or just noisy neighbors, but we did not have a peaceful stay. The place seems lovely and the staff were all very nice, but would not stay there again. May be perfect for families with boisterous children, etc. Price was reasonable, facility attractive, beds comfortable.Genuine Hotels.com guest review
"No towels when we stayed."
There was no towels at all at this hotel when my kids got done swimming. We asked for them several times and never recieved any. They said they were short on towels. Obviously! So we had to freeze going down to r room. There pool was also freezing and there bathroom in the pool area was extremely dirtyGenuine Expedia guest review
"Good place for a Syracuse sport weekend"
Would use this location again, Tully's bar/restaurant across the street great food and prices.Genuine Hotels.com guest review
"Like the location"
I was very disappointed to find out that the Resturant was not opened on Sundays it was not listed and feel it should have been also was not happy with the fact that my room had a very strong odor of and animal..Genuine Expedia guest review
"Overnight stay for a College tour."
Our stay was pleasant for an overnight. The room had a slight odor upon entering like feet.Genuine Expedia guest review
"Quite good for the money"
We stayed here one night while going to a Syracuse Orange game. I really can't complain about anything. Room was clean and comfortable and the hotel was extremely convenient to everything.Genuine Expedia guest review
"Less than impressed"
The lounge / restaurant smelled of strong urine. Needless to say we did not eat there. The pool was filthy. It needed cleaning. Im not convinced that our bed linens were ever changed from the previous guest, as the pillow case smelled of mens cologne ...that was not my husbands, a used bar of soap was left on the sink as well as empty shampoo and conditioner […] containers left in the shower. I assume that the room was not cleaned at all or even properly considering how it was left prior to our arrival. We were disappointed with the accommodations for sure. The online pictures were very diseiving. On a positive note the front desk staff was friendly. Read moreGenuine Hotels.com guest review
"Equivalent to the Days Inn"
A hotel that looks to have been built in the 1970s, it was clean but there are obvious maintenance issues that have not been addressed for some time. There was obvious water damage at the front desk, there was a guest room that the lock had been busted off of the door and room, no longer in use was secured by a hasp and pad lock. The parking lot had […] not been plowed recently, so despite the fact that it had not snowed in a few days, we had to park in snow and track through snow to get to the lobby. The room, bathrooms and linens were economy level quality. The location is excellent and there are dining options nearby at all hours. The experience was only marginally better than a Knights Inn in that at least you are inside walking to your room. We have stayed here previously and may well again simply because of the convenience of the location. Read moreGenuine Hotels.com guest review
Restaurant / bar had a slight stale beer smell.Genuine Hotels.com guest review
Nice staff, reasonable room. Could have used a chair. Non smoking room had an odor of cigarette smoke.Genuine Hotels.com guest review
Took a shot at this hotel based on comments. Excellent value. Clean comfortable rooms and friendly competent staff. Probably the best value in the Liverpool area.Genuine Expedia guest review
Close to campus, close to downtown, cabs to both are only a cheap ride away. You get what you pay for, not the ritz carlton but if you're looking for a place to sleep and drop off the bags, this place is perfect for that. No negatives, just nothing that'll knock your socks off.Genuine Hotels.com guest review
"Convenient location to downtown"
Reasonably priced and convenientlhy located.Genuine Hotels.com guest review
"Very convenient for getting around Syracuse."
This hotel was booked for a last minute trip to Syracuse for a family emergency. We arrived late in the evening, the hotel staff was very friendly and efficient. Our room was exceptional. We had a fridge and microwave which were a wonderful surprise. The staff continued to wow use though out our stay. Our room was extremely comfortable and clean. I […] was happy to see that the hotel served coffee and muffins in the morning as well. If that did not suffice for the morning, there is a Dunkin Donuts across the street. Read moreGenuine Expedia guest review
I frequently stay in this area when I visit or take my daughter to and from college. The Maplewood Inn was my best experience yet! Friendly and efficient service, very clean and comfortable room, and the location couldn't have been more convenient. I will definitely return.Genuine Hotels.com guest review
"close to personal event on snowy night"
Rom was clean, comfortable and warm on a snowy night. Coffee pot in room was missing slide in that holds coffee and filter, but was able to get coffee in lobby.Genuine Hotels.com guest review
staff was in hurry to check me in , dint go over anythign about hotel at all took like 30 seconds. The room also didnt have a folder of the hotel , etc tv stations. the pizza from re3staurant was terrible as well. Pool is extremely smallGenuine Hotels.com guest review
We checked in at 11 pm and checked out at 4 am for an early flight....airport shuttle service didn't begin until 5 am and we needed to be to the airport at 4:15 and our driver was very accommodating to come in early and get us there on timeGenuine Hotels.com guest review
This hotel was a pleasant place to stay for a night in the Syracuse area (there to attend a meeting). Minor criticisms, which might be major for some others: TV was not working well and had a fuzzy picture; when I mentioned it the next morning, I was told some one would check this out. The hotel breakfast buffet (separate) was "breakfast meat" oriented, […] which does not work for me. The room was very nice as was the bathroom. The reception staff was very helpful and friendly. Read moreGenuine Expedia guest review
Enjoyed my stay, staff were friendly, rooms were big, clean and comfy, provided transportation to SUNY and airport, too bad no free breakfast, otherwise a great hotel,Genuine Hotels.com guest review
"RIGHT OFF INTERSTATE 81"
NOT VERY CLEAN, INDOOR POOL SMALL BUT VERY FRIENDLY SERVICE AND VERY EASY TO GET TOGenuine Hotels.com guest review
"weather related problems"
The hotel lobby had a pipe burst and was flooded upon arrival, but the staff was very courteous, and efficient despite the turmoil around them. The room was decent and clean.Genuine Expedia guest review
"Will stay again!!"
I was very happy with my stay. My boyfriend came in from out of town and stayed there for 2 nights, I paid for one and he for the other. They let us stay in the same room, when he had booked a smaller room. They room was nice, although I didn't think it was worth the amount of money I spent on it. It was very small, very little room to move. It was […] very clean and comfortable( minus the lack of room). I would definitely try to upgrade to a larger room in the future. Read moreGenuine Expedia guest review
"Perfect location for mall shopping"
All was fine. Front desk personel very friendly and helpful.Genuine Hotels.com guest review
"Park and Fly Good Deal"
We enjoyed our night at the Maplewood Inn. The staff was very friendly and accommodating. We parked our car and had their shuttle service take us to the airport. They went out of their way and shuttled us to the airport even though our departure and arrival times were out of their normal shuttle schedule. Our car would not start when we returned at […] 2:30 a.m. Luckily I had jumper cables and the shuttle driver was gracious and gave us a boost to get our car running so we could venture home. The park and fly package is worth the price and the hotel is only about a 7 or 8 minute drive to the airport. Read moreGenuine Hotels.com guest review
Stayed at Maplewood Inn for 4 nights excellent price and service we have stayed numerous times as always an excellent choiceGenuine Hotels.com guest review
stayed just the night before a long drive home, comfortable beds and easy to find off the thru way.Genuine Hotels.com guest review
The bed is good, but pillows are too flat. Fussy shower faucet made things interesting; low-wattage CFC lighting made room too dark even with all lights on; at check-in, they programmed the keys a day short - which you learn the last time you return to the room, of course, and they'd planted me at the farthest possible corner. Still, the room was OK, […] most of the employees were friendly and helpful, and I'd be fine with using this place next time I'm in Syracuse if the rates are similar. Read moreGenuine Hotels.com guest review
"Very convenient to all points of onterest"
Loved the over sized rooms. Would like to have had a refrigerator and microwave. I guess you have to pay extra. Breakfast would be nice, too. Really nice pool. Food was excellent in restaurant.Genuine Hotels.com guest review
"Its was very enjoyable"
I didnt stay in my room long. I had to handling business in the city. When i would be at hotel u was warm and comfortable. Costumer service was great and friendly. Im defiantly booking here again my next visit.Genuine Hotels.com guest review
"Always clean and friendly"
My family has stayed here several times over the past few years. This place is centrally located, reasonably priced and always clean and well kept. True, it does not have the amenities of some of the larger chain hotels, but if you are looking for a clean place to sleep.....this will do just fine. The staff is very friendly and responsive to requests, […] another big plaus for us. Read moreGenuine Hotels.com guest review
"Awesome hotel and staff"
We went to this hotel as a getaway from town, and it was an awesome hotel. We checked in early and they gave us an upgrade to a junior suite, and the room and bed were both huge. The staff was super friendly and helpful, especially after I lost my credit card. The only downsides to the hotel were the toilet flush wasn't the strongest in the world, so […] stuff was left over after deeds were done. And the fitness room was just a tiny room with three small pieces of equipment in there. The only thing my boyfriend didn't like was the tv was an average sized tv, but with the room being so big and the tv being across the room, it looked tiny and we had to jack up the volume. But other than those tiny annoyances, the stay was awesome. Read moreGenuine Hotels.com guest review
"Convenient to highway, Destiny and downtown"
Very pleasant hotel. I would recommend to others.Genuine Hotels.com guest review
"Best value in Syracuse . Close to everything."
5 miles to airport. Route 81 and Route 90 Thruway less than half a mile away 4 major hospitals within 6 miles Destiny USA Mall 5 miles. Great staff .Carnegie Cafe food always top. Nothing better under $100Genuine Expedia guest review
"Helpful staff...wonderful facilities!!"
Everyone at the hotel was super nice and very helpful. Wonderful amenities and very comfortable beds. Overall, it was a wonderful experience staying at The Maplewood Inn.Genuine Expedia guest review
I would recommend this hotel. The location of the hotel is really good and accessible to many areas. All the staff members are professional and very helpful. Food and facilities are very is good. .Genuine Expedia guest review
"Clean friendly hotel in a very good location."
The Maplewood Inn is visible from Rt. 81, with easy on and off. It is close to hospitals, airport, etc. The front desk staff was very accommodating, with a "can-do" attitude. Despite being close to the highway and almost at full capacity, there was no exterior noise.Genuine Expedia guest review
Breakfast was supposed to be included. I didn't get my voucher on check in, so had to pay for 3 breakfasts. $25.00. Not happy. Woman who was working breakfast was so rude. We noticed and 2 tables around us noticed. Not returning.Genuine Hotels.com guest review
I found the room very clean and comfortable. The only discomfort was the noise of the heating system but after the first night I adjusted. The location is ideal for getting around Syracuse. The top marks goes to the staff who went beyond. The weather was inclement and we wanted to go to a special restaurant in Syracuse but being unfamiliar and the weather […] bad we were reluctant to drive so one of the staff drove us to and back. We were thrilled. The only other slight concern is it is getting ready for a re-make and up-date, The mattress though was excellent. Read moreGenuine Hotels.com guest review
Nice management. Clean room, good price.Genuine Expedia guest review
"Great except no breakfast!"
Hotel was great, rooms nice, good service except there was no free breakfast. I would think that for the price they would have a light breakfast included.Genuine Hotels.com guest review
Hotel was clean. Room could use new carpet. Staff was extremely helpful and nice.Genuine Hotels.com guest review
"Read the Fine Print"
While the staff was very nice, and the hotel was well kept, updated and clean, I was sorely disappointed in the lack of transparency of the pet policy. When we booked online the website said "dogs only". Okay. We have dogs, so that works. No mention of fees. We looked. I went to the hotel website, nothing there. Imagine my surprise upon arriving at […] the hotel, and finding out the deposit is 20.00 A DAY PER DOG. What was originally a great find for the money ending up being way more money for what we received. The front desk clerk, was unhelpful. We didn't change hotels because 1. we didn't know the area and 2. we were there for a funeral and were under enough stress already. If you have a pet, this is not the hotel for you, unless, they change the rates, or are honest up front. Read moreGenuine Hotels.com guest review
Although the first level room view of the parking lot and highway behind it was less than charming, the room itself was very clean, tidy, and comfortable.Genuine Hotels.com guest review
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