"Cinnamon rolls and a pancake printer"
Breakfast was very good and a little unusual. They had very good, fresh warm cinnamon rolls kept in a special warmer. They suggested we take a couple with us and we did. Rather than the waffle maker that has become common in similar hotels, they had a machine that looks somewhat like a desktop printer that makes pancakes. You push one button and a couple […] of minutes later two freshly-made pancakes roll out of the end. They were very good. The service was great and everything was immaculate. Coffee was available at all times. The gym was small, but clean and adequate for a maintenance workout. Would stay there again any time. Read moreGenuine Hotels.com guest review
It was a very excellent place to be at and had very nice hospitality.Genuine Hotels.com guest review
"Everything You Would Expect In A Holiday Inn"
We (a family of 4) had a great experience at this hotel. I can say I was pleasantly surprised. We usually choose Comfort Inn to stay in on our trips but at the time this Holiday Inn was rated 99% , I chose to book a room. The hotel is close to numerous locations, you don't have to travel too far out of the way for a good meal. The breakfast at the hotel […] was nice, much more available than other hotels. The staff kept the breakfast area stocked well, during a busy hour. We went early to breakfast prior to heading to Busch Gardens. It was a great place to stay and we WILL stay again. The indoor pool was fantastic for swimming, it is open early and closes late. We only had 1 issue, our fridge didn't work when we first checked in, but the staff was so quick to remedy the situation, I was shocked. I have NEVER had such fantastic service at a hotel. The staff was friendly, the hotel was CLEAN as it would be. I loved the decor, such a refreshment from normal stuffy hotel decor. Read moreGenuine Expedia guest review
"Almost what I have come to expect from HIX"
The room was very well done with the exception of the King Bed which I found to be a bit hard for my taste. Other than that I have no complaints about the room from their new high tech Near Field keys to the beautifully done bathroom. Staff was helpful even when under stress. The breakfast was rather basic for my taste, but it was free (There's an iHop […] on the other side of the hiway). Other than the bed, I wouldn't complain about anything. Read moreGenuine Hotels.com guest review
Hotel was nice inside and out. Staff was excellent. Rooms were clean. Did not sleep very well because pillows were not comfortable to me. Overall this is a nice hotel off the beaten path with friendly staff.Genuine Expedia guest review
"Newly renovated hotel - great location"
The hotel staff was very accommodating to our large group. We had a wonderful stay. The facilities were clean, the breakfast was plentiful and fresh and our students enjoyed the pool. Thank you for hosting our group.Genuine Expedia guest review
"One day stay"
Everything at the hotel was nice and new. The beds were way to firm for our liking. The price was reasonable. The breakfast was lacking but you get what you pay for. It was reasonably close to Busch Gardens, Yorktown, Jamestown and colonial Williamsburg.Genuine Hotels.com guest review
First of all, yes it is bit pricier than most of the other hotels that's actually closer to Colonial Williamsburg. But I chose this hotel over others because of all the good reviews; and it did not disappoint me other than one thing with the bathroom. Friendly staff, great breakfast, and cozy and nice room was definitely what most of us are looking […] for. However, the bathroom had a couple of issues. The bathtub had slow drainage. I think that's why the tub might have had some scum on the tub. That was a bit disappointing. Nevertheless, it's still close from Colonial Williamsburg--a 10-minute drive is doable. Read moreGenuine Expedia guest review
"Clean, modern, convenient"
Everything you expect, great spot next to the shops and restaurants.Genuine Hotels.com guest review
"Great location and easy to find"
We really enjoyed our stay. The hotel is less than a year old and everything was nice. The heated pool was a favorite for the kids and the continental breakfast was nice. The rooms were nice and we would definitely stay there again.Genuine Hotels.com guest review
"Great price & wonderful place to stay!!!!"
The hotel was immaculate and decorated beautifully! Very modern touches and super comfy beds! Staff was great! Will definitely stay here again!Genuine Hotels.com guest review
"Nice, clean hotel for a short stay"
Newly built hotel. Very clean and nice for a short stay.Genuine Hotels.com guest review
Very quiet location, loved our stay, and would come back. Hotel is very clean we can compare, this is our 30th hotel we have stayed in since leaving Australia.Genuine Hotels.com guest review
Amazing stay...wish I could have taken the bed home... slept like a baby! Everything was great!Genuine Hotels.com guest review
"Close to all attractions in the Williamsburg area."
Wonderful hotel, newly built, very clean, friendly and helpful staff. Loved the decor; so unique and calming. Excellent continental breakfast. Would definitely stay here again. Nice pool and work out room. Easy access to I-64. Beds very comfortable Thanks for a great stay!.Genuine Hotels.com guest review
"Good, clean, family motel."
The motel was clean, the room was clean and comfortable, and the staff was professional.Genuine Expedia guest review
"Modern & quiet"
Overall look and feel of the hotel is a good value for your money. Modern, new decor in grey and chrome. Decent breakfast. Indoor pool is a plus. Not far from the highway. However, I would have preferred to stay closer to Colonial Williamsburg and walking distance to shops/restaurants. I also found urine stains on the toilet seat and a grey hair in […] the bathroom. It looked like the room had not been used since last month, because the clocks had not been changed to account for Daylight Savings Time. I also wish I had ordered a king size bed because we were only a total of 2 travelers. I found the two beds to be cumbersome and rather small. Also, I prefer shower gel instead of bar soap because there is no soap dish. Plus, the first person who greeted us when checking in at night seemed inattentive and grumpy. Apart from these minor details, it's fine for a one-night stay. It might even exceed your expectations if you're used to cheap motels. If I had to do it again, I'd splurge a little on something a bit more high-end for me and my boyfriend. Read moreGenuine Hotels.com guest review
I give a 4 for a room cleanliness because we found the Kleenex in the bathroom all wet. But beside that it was a nice pleaseGenuine Expedia guest review
Overall this was a great hotel and very conveniently located to all the places we needed to be. My only gripe was that the breakfast area was crazy! I found it very frustrating to move around with food and drinks in such a tight space but we managed.Genuine Hotels.com guest review
"Nice hotel close to Busch Gardens"
Very clean, great breakfast, newer hotel. We slept comfortably.Genuine Expedia guest review
"Great Hotel with a great price"
The room is a perfect size and all new furniture. Stayed only 2 nights for a trip to Busch Gardens. The location is perfect for the parks and the outlet mall. Only issue is with the breakfast. They start putting things away an hour before the end time which is annoying. Also, they kept running out of items (milk, yogurt, eggs).Genuine Expedia guest review
Hotel was recently remodeled and very clean and new. Would reccomend to any one. Quick access to I-64Genuine Expedia guest review
Response by Holiday Inn Express Williamsburg North Thank you so much for staying at our newly renovated Holiday Inn Express. I hope that you keep us in mind for all of your future travels to the Historic Williamsburg area.
"very nice well decorated close to water country."
warm welcoming staff, easy to check in, clean, and well decorated room. the place is very close to water country USA as well as bush gardens fun place for kids I have ever went.Genuine Expedia guest review
Response by Holiday Inn Express Williamsburg North Thank you for your kind words. All of us here at the Holiday Inn Express Williamsburg North take pride in our property and love the feedback from our guests. We hope to see you again upon your next visit to the Historic Williamsburg Area.
Overall we had a good night there. It was a very clean and new hotel. Service was very good. The only issue we had was that there seemed to be a leak above us in our bathroom. The drywall in the ceiling was bubbled down and our floor was wet overnight. This really did not affect our one night there but it could have been an issue if we stayed longe […] r. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Williamsburg North Thank you for taking the time to comment on your stay here at the Holiday Inn Express Williamsburg North. I apologize for the inconvenience of having a leak in your bathroom. Our hotel opened on July 23, 2013 and unfortunately we did not catch the problem before opening. I hope that this did not cuase you to have a poor experience and hope that if you are back in the Williamsburg area, you choose to stay here with us.
Helpful staff. Hotel starting to look a little beat up. Carpets need replaced.Genuine Expedia guest review
"Can't beat it!!"
We visit this hotel every few months when we need a getaway!! The staff is so friendly, I want to tip everyone there!!! We love the indoor pool...ALWAYS nice and warm! PLUS, we love the breakfast,especially on Saturday mornings! The gentleman who runs the breakfast room is super friendly and knows his job!! We have stayed there MANY times and have never […] been disappointed!! We take our whole family at times during the holidays (Christmas Town at Busch Gardens).. You can't beat THIS hotel at twice the price!! Read moreGenuine Expedia guest review
"Nice hotel, clean and comfortable"
We had all we needed, it was comfortable and free breakfast and wireless internet was great. Can't expect anymore for the price. The staff were very nice and pleasant, giving us info of the surrounding and always at hand to help if we needed anything.Genuine Expedia guest review
"Nice new hotel"
Nice new hotel ,room clean and functional but could hear clearly people talking in room next door. Didn't have any cause to speak to staff on front desk probably good job as we never saw anybody there apart from at check in. Location was good for us.Genuine Hotels.com guest review
"Days inn In Williamsburg"
Clean, if rather small rooms but comfortable. Lovely Crepe myrtle bushes outside. The staff were pleasant and helpfulGenuine Expedia guest review
02/16/15 BillParker St.Louis
Reservation asked for no connecting doors, my room had connecting door that allowed much noise-no excuse for mishandling my request. No hair dryer in my bathroom, how did maid miss this yet sign in bathroom threatens to charge me for missing supplies? No shampoo. Baby cried all night, found sound was coming through the bathroom exhaust vent, no excuse for new hotel to have this type of flaw.
02/10/15 rollysoc Bedford, Virginia
First time staying at this hotel and spent two nights 2/4 and 2/5. Spoke to Chelsea who took care of transferring me from another Holiday Express to this one because I wanted something closer to my work destination. At check-in I asked for a quiet room and she kindly set me up with a very nice and quiet room. Took advantage of the exercise room and it was clean. Also the breakfast attendant (wish I had gotten her name) was kind and helpful when I was seeking food after the cutoff time. Absolutely would stay at this hotel again.
"STUNNING remodel!!!! Amazing hotel!"
02/01/15 Kimberly W
We just stopped by to use the restroom with our kids and this was bay far an exquisite hotel and I had to recheck the sign that I was in a holiday inn. The staff are very nice and the photos are just the lobby and lobby bathroom! I am super curious about the rooms now. But want a find!!
"Mostly good, with some drawbacks"
01/28/15 N V Holderness, New Hampshire
We've stayed here twice and have had mostly pleasant experiences. The rooms were clean and spacious, the staff courteout and the pool was pleasant and a bonus for our 12 yr old daughter. The biggest drawback on our first stay was that we had a room above the main entrance and there was music piped in to the entrance below at all hours. It was loud enough to be heard at all times and to woke us throughout the night. The music outside seems unnecessary but certainly should be shut off during night time hours (10p-6am?). In our second stay we wisely asked for a room at the back of the hotel and did not have the music issue. Our second complaint was about the breakfast food, included in our stay. We like the convenience of breakfast at our hotel, but the food was bad enough for us to want to go elsewhere. Lots of processed, premade food (even the scrambled eggs), and much of it served on styrofoam with no recycling. We've stayed in other places with some good healthy options such as oatmeal, real scrambled eggs, whole grain breads, with a variety of fresh fruits served on real dishes. It really doesn't take much effort to get breakfast food choices right. We suggest a redo of the food menu, guided by a good food consultant with a focus on healthy food choices.
"Home away from home"
01/18/15 bobcats2018 Mays Landing, New Jersey
Spent one night here and was warmly welcomed by Chelsea with a smile. The inn is clean and handsomely decorated with turquoise and gray tile. Everything seemed new and attractive. The location was not a disadvantage. The pool is a definitive plus as is the exercise room. Will definitely return.
12/30/14 92MaryC columbia
Clean, except dark tile floor. Queen beds, not full. Attractive. Decent (some hot) continental breakfast. Excellent coffee. Floor space big enough for small kids sleeping bags, but no bigger, if you rent the two bed room. Reasonable rates. Although not out the front door, it is only about 15 minutes from Colonial Williamsburg.
"Exceeded my expectations, will stay here again"
12/23/14 Sam S Wilkesboro, North Carolina
This hotel is relatively new and the decor is attractive. Main lobby is spacious and welcoming. Chelsea, the front desk person who checked me in, was marvelous. Room key cards are the latest proximity type that don't need to be inserted. My room was not large but comfortable, well appointed with all typical amenities except a small safe. Bedding was luxurious. HDTV with DVD player were new and easy to use. WiFi was fast and functional. I especially liked the outlets in the base of both table lamps, perfect for charging a laptop or a cell phone. Free breakfast served in the lobby offered a lot of variety, better than most other hotels. Outdoor patio next to lobby was inviting but unusable due to cold weather. Indoor pool and exercise room, neither of which I used, were well equipped and convenient. I had just a few small complaints: Had to go to front desk to obtain toilet paper, which was nearly out when I arrived. HVAC unit made an ominous noise when starting up. Room and hallway looked like they had gone a day without vacuuming. Key card deactivated precisely at checkout time (although the front desk had already agreed to let me stay an extra hour). There is no unrestricted parking in front or in back of the building because the parcel on which the hotel was built is wide but shallow, so you may have a long walk from your car to an entrance. Still, I enjoyed my brief stay here and will stay here again.
12/09/14 jankbill Shanghai, China
Stay one day - excellent location (if you have a car) - close to supermarket -one of the few in williamsburg. The breakfast is decent as is the newspaper. The staff is professional and the rooms , especially the bed very nice.
"Good stay for the most part."
12/05/14 Michael W Birmingham
Check-in was smooth and pleasant. The staff was friendly. I stayed on 5th floor (#522) in King Exec. Good sized room. Quiet with ample lighting. Fridge placement was not the best being at front door but it may have something to do with noise level for guest. Full bath with shower if you need both. The only thing that stood out to me was the fact that they didn't have NFL network on the 37" t.v. they advertised for the room. I stayed on a Thursday night and would have liked to watch it on the t.v. rather than my iPad on NFL Mobile. Oh well. I know to ask from now on. Hope this helps.
"A delightful surprise"
12/03/14 pjtakk Long Island
We were absolutely delighted with this property and our stay here over the Thanksgiving weekend. Why it was a surprise is that we had such a terrible time making reservations through the corporate site and phone. We had to correct them a few times after we had received email confirmations. Next time, we will deal ONLY with the specific property. We chose this hotel because of the recommendation of relatives who had stayed there and were returning to the HIE the same time we were going. Upon arrival, at 1:00 am, we were greeted and welcomed warmly and cheerfully. Our assigned room was moved to another in order to accommodate some of our requests, and then we entered our room. It was clean everywhere and had all the amenities we needed. The staff was one of the finest we had ever experienced - not only the people at the front desk, but all the housekeeping staff and breakfast area staff. They were cheerful, helpful, welcoming and ready to do whatever we requested. The daily provided breakfast, though not gourmet, was tasty and more than sufficient. We anticipate other trips to Williamsburg -- and we definitely will make reservations at the HIE on Lightfoot Road - and we will make the reservations by calling them directly.
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