Breakfast was a big disappointment. Bedding smelled like smoke.Genuine Expedia guest review
The place smelled really bad. The bathroom smelled of drains. There was exactly one tiny towel. There was an ancient refrigerator in the room that made a really really loud noise. There was a strand of hair under my pillow. Sigh. The elevator lights were not functioning correctly. The walls were paper thin. I would really ask people to avoid this place […] unless they get a rock bottom rate and need that rate. Read moreGenuine Hotels.com guest review
One of the worst hotels I have ever stayed at. Pool was ice cold, hot tub was empty, hallway carpet was terribly worn, phone didn't work, WiFi coverage was awful, breakfast was sparse and terribly staffed, staff had NO urgency to solve any of it.Genuine Hotels.com guest review
The Headboard was OFF the wall in Room #1, moved to Room #2...the elevator was filthy, with a sticky spilled red mess all over the floor. Room was DIRTY; mold around the bathroom sink, hair around the toilet, luke warm shower, baseboards & carpet was dirty (my socks were BLACK when we left), burned out light bulb, only 2 bath towels (there were 3 of […] us), hot tub had no water, Pool was dirty with bugs floating and was way too cold to swim. Breakfast was nothing special. Have tried to call the Manager for 4 days now & haven't been able to reach him. ONLY good thing is that it was close to the SoBend Airport, which was nice to catch the train to Chicago & leave this nightmare of a place! Read moreGenuine Hotels.com guest review
very old, stained bath tubs, poor food choices for breakfast, poor coffee. Staff was helpful and kindGenuine Expedia guest review
"South Bend, IN, Airport Inn & Suites"
Arrived on a late evening flight, no taxi or shuttle, but hotel was within walking distance. Finished my plans for the next day, pulled back the bed covers, and found the sheets/bed had already been slept on/in. Too late to mess with a 1 am room service, but sofa was OK. Will never got to that hotel again. Though there was a small coffee brewer in the […] room, there were no condiments nor coffee. Overall, VERY disappointing Read moreGenuine Expedia guest review
"Great hotel for the money."
For the price, this hotel is amazing. It's not exactly the most ideal location or the most amazing hotel, but it's one of the most reasonably priced hotels around. It's clean, comfortable, with large rooms that have many amenities, and yet is priced lower than scary hotels in many other places.Genuine Expedia guest review
"nice looking hotel with absolutely no maintenence"
Pool freezing not swimable. hot tub no water. heat did not work in room. Door would not latch to close door when away. nice newer looking hotel. they just dont fix whats broke...Genuine Hotels.com guest review
"Good for the price"
The Airport Inn was a good place to stay for the amount I wanted to spend. They first assigned me to a room that hadn't been made up, but quickly remedied the problem. I have no complaints except for that. I got what I expected, and a little more.Genuine Hotels.com guest review
Comfortable for the price. A little noisy because a main road is so close by.Genuine Expedia guest review
"You get what you pay for"
This was OK for a quick cheap one-night stay. However, the room had a bad odor (like there had been smokers in it).Genuine Hotels.com guest review
Fikrst room had TV that didn't work under any circumstances, and light switches that didn't work even when we tried different lifht bulbs. Second room was OK as a room and bed with TV. Both rooms were poorly laid out, with lighting so dim that I could not see in the "kitchen" area, or on any of the tables in the room until I moved them under a lamp. Deck […] did best to help me in the hotel and with maps and directions to town, but their efforts were futile inside bvecause of the mainentance. Good location. Too bad. Read moreGenuine Hotels.com guest review
"airport inn and suites"
this hotel was pretty bad, first we walked in and the receptionist was very rude, then the first room we got the phone or the heat didnt work, the whirl pool was closed and drained, they changed our room and it smelled like cat urine. there was hair still in bathtub. then the continetal breakfast was a joke. the wifi was very hard to connect to from […] our room. the beds were very hard. Read moreGenuine Hotels.com guest review
"Airport Inn & Suites"
GOOD LOCATION, IT NEEDS TO BE CARE FOR; TOLD THE RECEPTIONIST THAT THE WHIRLPOOL NEED SOME CLEANING IT WAS ABOUT 5PM, BUT NOTHING CAME OF IT. SOME OTHER DETAILS NOT WORTH MENTIONING.Genuine Hotels.com guest review
"airport hotel southbend in"
low budget hotel. room key card did not work several times. internet connection not good at all . needs to b up datedGenuine Hotels.com guest review
"Easy Walk to Airport"
Each of the four times I have stayed at the Airport Inn and Suites the property has been in top-notch condition. The rooms are quiet and spacious. I often arrive by Amtrak (always late) and take a cab from the terminal to this hotel. The short, safe walk to the airport makes picking up a rental car easy. The clerks have uniformly seemed bored with their […] jobs, just going through the motions when I check in or check out. Read moreGenuine Hotels.com guest review
this hotel has recently changed ownership. I talked to new owners. They said the old owners had let the hotel run down and they are in the process of remodeling and plan to make some changes to the facilities. they are redoing all the rooms one floor at a time. Will become a Lachinta when done.Genuine Hotels.com guest review
"South Bend Airport"
Close to airport, clean and very reasonable.Genuine Hotels.com guest review
"airport inn southbend"
first room had no heat---desk clerk could not get wall thermostat to turn heat on---in the second room the wall heater thermostat was part of the unit but the settings were "hand written around the dial" yes, hand written!! and they did not correspond correctly to the dial or the dial did not work right--it was either too hot or too cold!!! the ceiling […] fan in the bathroom was falling out and made a huge noise when turned on-------there was hair and dirt under the mattress!!!! The TV is old fashioned and needs to be upgraded as does the whole hotel!!!! Read moreGenuine Hotels.com guest review
"No Happy Holidays at the Airport INN"
This was the third year my family had there annual Christmas Eve celebration their and will definitely be our last. We reserved a suite and when we got there was told different stories as to why we couldn't get one, the last being that the suites had no heat and they had to put us in one without the frdige or microwave. The whole time we were there […] they never cleaned our rooms, emptied the trash or even gave us fresh towels. When I called to ask about an iron I was told by the manager if I had gotten a suite it would have come with one. I informed him that I had requested one, and told him about the service. Hw basically called me a liar, told me a fridge and microwave was in my room and when I told him I would be complaining to Expedia, he told me to do what i had to do!n Read moreGenuine Expedia guest review
"wish i had read reviews"
Hotel hot tub had all kinds of hair floating and sediment at bottom. Had to clean filter basket myself. Staff claimed it passed inspection 1 day prior, yet hot tub was luke warm. Tiles missing in pool area, controls for temperature falling off walls. Hotel smelled like smoke. Had to go ask for towels a couple of times. Got locked out of the rear door […] because card lock did not work. No maintenance on duty or call. No manager on duty in the middle of the day. First thing in the morning for comp breakfast empty milk jug and they said they had no more,no sugar out and was asked if I could go to the storage room to get some. The stool was broke and I couldn't reach sugar. Light Bulbs were missing in room. Last but not least the desk clerk mentioned she thought this hotel sucked and "hates this place". Read moreGenuine Hotels.com guest review
"I don't get it"
Our room was clean & the staff was friendly & very helpful. I can't say that if it was going to be an extended stay that it would be the hotel I chose, but we were only there for 1 night for a funeral. The pool could have been wamer, but it was clean. The hottub also could have been warmer & it wasn't working, but it was comfortable to just relax in. […] You do get what you pay for so the continental breakfast was very basic. If I had to go back to South Bend for just 1 night I would book this hotel again. Read moreGenuine Hotels.com guest review
Room not clean...staff not friendly. DO NOT STAY HERE!!!Genuine Hotels.com guest review
"Horrible hotel experience"
My experience at the Airport Inn and Suites was horrible. The heat in my room didn't work, there was urine in my toilet and there were flys in my room, I will never stay at this hotel again!Genuine Hotels.com guest review
"Airport Inn and Suites:Don't Do It!"
I have never stayed in such a filthy hotel. The walls were dirty...possibly with blood. The inside of the bathroom door had dirty hand prints on it. The fabric on the sofa had some white substance all over the arm. The blinds were torn and the wallpaper was falling off the wall. Furniture had large chunks out of it. Advertised wi-fi is "spotty so you […] can't really connect" and the disgusting bedspreads are certainly not the down comforters they claim. We had to request clean sheets and change the bedding ourselves. Too bad if the TV remote does not have batteries...because they are in a locked drawer at the front desk. The hallways smell of cigarette smoke and the staff is not at all surprised that you found the hotel in such a condition. I was not brave enough to even look at the complimentary breakfast. We got up and got out. Read moreGenuine Hotels.com guest review
The place was disgusting, the minute you walked into the front door there was a terrible odor of bleach or something. The pool was small and dirty. There were no coffee pots, refrigerators or microwaves in the room. There was no cleaning service that came in to change the sheets and collect the garbage when staying over 2 days!! The "continental breakfast" […] was bagels and cereal, nothing else! I will never stay there again and wish I hadn't stayed then. Read moreGenuine Expedia guest review
Staff was very cordial and helpfull with directions.Room was clean and comfortable.Genuine Expedia guest review
"Ok in a bind"
Football weekend, they didn't have enough towels for our room. We had to use hand towels to dry off. Heater was broken in room as well. Clean but old. Continental breakfast was a plus. Even had cereal and oatmeal.Genuine Expedia guest review
"S Bend Stay"
Although all rooms were non-smoking, there was a strong odor of cigarette smoke in the hallways. Our room did not have a cigarette smoke smell until during the night of our second day when smoke came in from one of the rooms next to us. Not sure what the staff could do to prevent it. The commode in the room was not clean and did not get cleaned when […] the hotel staff serviced the room. Read moreGenuine Expedia guest review
"Good For A PLACE TO LAY YOUR HEAD DOWN"
Just OKGenuine Expedia guest review
"Disappointed in South Bend"
An "ok" place to stop to get some rest if you are traveling...but the walls are paper thin and the room is not up to date at all.Genuine Expedia guest review
Our bathroom lights did not work, nor did the hairdryer. There was no bulb in one of the standing lights and the bed was very soft. The Front Desk attendancewas trying very hard, in spite of experiencing problems that might be beyond anyone's ability to address at the present time, but we cannot in honesty give you a favorable rating. However, since […] we were attending a Notre Dame game, we were glad to have a place to stay! Read moreGenuine Hotels.com guest review
"Pay attention to the reviews,stay away..."
We did not get the room/suite on our confirmation. Hotel manager away and no one in charge. Hotel does not supply coffee in room, no radio, ice machine on 1st floor, we were on second. Elevator not working entire time we were there. Spouse has trouble breathing/walking up stiars so this is not good. Next day room was not cleaned nor beds made. This […] meant NO TOWELS or other amnities (only enough for one person). Bathroom floor not very clean of dirt/dust. Phone did not work either. Read moreGenuine Hotels.com guest review
I wasn't greeted with a hello or welcome. The woman was extremely rude upon check-in. She didn't want to do ANYTHING, let alone check me in. Rooms were not yet ready, so she argued about even checking me in and then didn't give me a key to enter when we returned much later that evening. Very rude and inconsiderate! Bathroom was disgusting! Room window […] was unlocked and open. Hole in screen. Had I not seen the curtain swaying from the wind, we would have gone to sleep unprotected! The continental breakfast was a joke! The place seemed to be understaffed. We were placed by an exit door that slammed all night long!!! We were also next to the mechanical room which was quite noisy... loud reving of something and then a huge thud... every five minutes!!!! Much too expensive!!! I would classify this hotel as a cheap, dumpy motel. Read moreGenuine Expedia guest review
From the outside appearence of the hotel, it would seam that it would be nice. We stayed on the 3rd floor, the evevator was broken. The carpet in the hall was so worn, there were holes. Our room was bad. Carpet was stained, the shower curtain was stained, wall paper border was falling. I wish I had taken flip flops because I was not comfortable going […] bare foot, so I kept my socks on. We put towels down on the bathroom floor because it was sticky. Read moreGenuine Expedia guest review
"only if your desperate"
Reserved a room with two queen beds, received a king room. No towels in the room, wall paper falling off wall. Room was suppose to be non-smoking but smelled horribly of smoke.Genuine Hotels.com guest review
Help is lazy, maintenance is not their strong suit, rooms either are noisy or smell like smokers.Genuine Hotels.com guest review
"Only hotel available for ND game day"
The wallpaper in the room was falling off the walls. The heat could not be controlled in the room. I asked at the desk and she turned up the heat, but my room was never warmer that 65 degrees. The fitness room had NO equipment and the hot tub wasn't clean. This was the only hotel in S. Bend with vacancies for the Notre Dame- USC game weekend I will […] book here again only if it's a last resort! Read moreGenuine Hotels.com guest review
The location was great for our needs...as close to the airport that you can get....however the carpets throughout the hotel were worn to the bare floor....the rooms were large.....but the curtains were nasty dirty.....and the bedding and towels were yellowed. Shower had no pressure.....but looks like it was set up that way purposely. Wouldn't take much […] to make this a very comfortable hotel.....fortunetly for us....we only needed to stay one night before our flight out! Read moreGenuine Expedia guest review
I was sleeping when a couple walked into my room at 3am! The hotel front desk gave them keys to my room. I woke up, and then she saw me and left, but did not turn off the light. I fell asleep without turning the light off. What a waste of energy!Genuine Expedia guest review
"not going back"
The desk attendant gave us keys to a room already occupied !! Not good for security! Had to go back to front desk to get new room !Genuine Expedia guest review
"Airport Inn & Suites in South Bend, IN - HORRIBLE"
I walked up to the desk, and after ignoring me for a few minutes, the lady asked how she could help me. I told her I was there to check in, and her response was, "Nothing vacant." Very friendly! I then explained that I had already reserved the room, and, although quite the effort, she checked me into the room (after confusing my 5-night reservation […] with a 1-night reservation). Now, the room: DISGUSTING!!! I first saw a jacuzzi tub - yay, right? No. The water jets were so brown and caked with funk that I wouldn't DARE get in that tub. The bathroom was just gross. The curtains that blocked the window were translucent, so you could see everything going on through them. It was a first floor room, so people in the parking lot could see into the room easily, too. No privacy whatsoever. The bed was like an ancient torture device that was specifically designed to cause lower back pain. The overall condition of the room was terrible. I can't believe I paid what I did - it was no-tell motel quality, and the price should have reflected that. I'm kind of disappointed that Hotels.com steered me so wrong. Oh, and let's not forget the fact that Hotels.com calls it the "Airport Inn & Suites", but the sign says "Tara Airport Inn & Suites" and it is not listed under either name in either of the 2 GPS devices we used (nor was the address). People standing out front when I arrived were telling someone over the phone how hard it was to find the hotel, too, and they looked as frustrated as I was. . . I actually ended up staying at my friend's parents house several nights just to avoid the nastiness that was this hotel. The sad thing is, their couch was more comfortable than the bed that I was paying for. Pretty disgusted with the entire experience. Read moreGenuine Hotels.com guest review
"Airport Inn and suites south bend"
The room was filthy dirty..everyone slept fully clothed, bathroom was gross, stained sheets, stuffing coming out of sofa bed just GROSSGenuine Hotels.com guest review
The hotel is outdated. The sheets and towels are very worn. I was glad that I brought my own towels.Genuine Hotels.com guest review
this hotel had large rooms which was great. However, it smelled bad and I opened the windows to air the place. also the a/c was very noisy. the soap was so old it fell apart.Genuine Hotels.com guest review
"Avoid at all costs!"
Room was not cleaned from prior guest Keys were inactivated nightly and forced to be re-keyed Maid service did not show half the time Extremely low water pressure in shower Very noisy fan in bathroom Thin bed sheets and scratchy, stained towels Very humid in lobby because of indoor pool, smells of chlorine & dankness Luggage across tile hallway floors […] creates extremely loud and disturbing noise Read moreGenuine Expedia guest review
"Airport Inn and Suites in South Bend."
We had two rooms in this hotel for two nights to attend the Notra Dame 1st home game. One room the air conditioning wasn't working, the front desk staff was very unfriendly when we inquired about getting it fixed. The other room had a LARGE, what appeared to be blood, stain on the mattress. Overall, the location was easy to navigate to get to and from […] the game. Wouldn't stay here again though. Read moreGenuine Hotels.com guest review
"You get what you pay for"
Room rate was significantly lower than nearby hotels for Notre Dame football weekend. Sheets were stained, towels were torn, bathroom was dirty. Front desk staff was barely conscious. No acknowledgement or greeting from front desk or breakfast staff. Orange juice out of dispenser was warm.Genuine Expedia guest review
"Airport Inn & Suites of South Bend, IN"
The rate was very high. For the money we paid in the location we should have had better service. The room smelled like a smoking room. The lamps were missing light bulbs. The outlet in the bathroom did not work so why have a hairdryer there for the guests to use? The screen was torn and flapping th the wind. The hot tub was very cold and all the jets […] were not working. The pool was extremely cold so we didn't get to swim in the pool. Breakfast was not restalked so there was nothing but cold cereal to eat...yuck! Read moreGenuine Hotels.com guest review
The rugs are worn, the walls are dirty. The hotel smells of smoke. There were no none smoking rooms available. The staff was disengaged and irritable.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )