Hotelnin the middle of renovations which should be great when done but which made for very limited services. Staff very friendly and helpful. Rooms nice. Hotel needs to invest in some new towels--the ones we hand were tiny! Shuttle service to Notre dame was convenient. Id go back there on a return trip.Genuine Hotels.com guest review
"Call before you go!!"
This was not our first stay at this hotel so we knew going into it that it wasnt the nicest hotel ever. When we got there the pool was closed due to constuction (nothing was noted on hotels.com about this), we had to change rooms 3 times before we found one decent enough to stay in. The wall paper was falling off, windows covered with plastic, holes […] in walls, bathroom was absolutly discusting!!, towles were stained beond repair, light bulbs were missing, internet connection was non existent for the most part even when pluged in to the wall. We would have never stayed there if we had the money to change hotels but didnt. We eventually got our money back about 2.5 weeks later. I definetly recommend calling before book to be sure they are offering what u need. On top of all this the staff was unpleasent and breakfast was not served. Read moreGenuine Hotels.com guest review
"Decent for a Place to Sleep"
The hotel was fine, minus the work they are doing on the pool area which was fully under construction, which I feel should have been mentioned as if you wanted to swim, you were out of luck.Genuine Hotels.com guest review
The hotel is currently under renovation. It desperately needs the work, so hopefully it will be better when it was done. The bed was so worn out and soft that my companion and I both had backaches before we left. The walls are thin and we could hear every noise up and down the hall and that is not going to be fixed by the repairs. It is fine for a […] quick stay when you are looking for savings over style. Read moreGenuine Expedia guest review
Quite dissatisfactory. A 2-day stay. First of all, when we called for directions, they could not give us any. They said "We're right next to the airport. You can't miss us!" We got near the airport easy enough, but still took us awhile to find them. Then upon walking through 1st floor, we had to step around objects and look into gutted rooms with doors […] off hinges, as they were renovating. The pool was closed (which may have been advertised because I remember it said they were renovating). And when I asked the next morning about the continental breakfast, they said that was down due to the construction too; no apologies or any recognition of the inconvenience. My husband was kept awake by people running around in the hallway and dogs barking within the inn. There was a necklace on the floor left from a previous guest. Very disappointing stay. We were moving our daughter into college, a very hectic weekend, or we would have tried to switch hotels even without any guarantee of our money back. Still thinking about a formal complaint to hotel management. Read moreGenuine Hotels.com guest review
"Do NOT ever stay at this hotel. EVER!!!"
We arrived to find that our reservation was wrong and they did not have two beds as we were promised. The "non-smoking" room stank of stale cigarettes, the woman working at the desk was extremely unhelpful and acted as though it was our fault that the reservation was not right because we had not called ahead to confirm!!! There were only two pillows […] on the bed, and they were thin as paper and hard as rocks. Smoke detector was not hooked up. Wallpaper falling off the wall. Used towels in the corner of the room. Entry light to the room did not work. Hotel pool was drained and unusable. All in all, a total dump. A miserable experience. Whatever you pay to stay here, it is NOT worth it!!!!!!!!!!!!! Read moreGenuine Hotels.com guest review
We stopped here and we should have kept on going. This place was absolutely disgusting. I felt like I was staying in the Bates motel. The towels were stained, the carpets weren't vacuumed, the chairs were heavily soiled from God knows what,. The internet wasn't working on our entire floor and we had to go down to the lobby to use it and when I inquired […] about it, the clerk just shrugged her shoulders and said, "i don't know." So, they were doing renovations through out so we didn't get to swim or enjoy the breakfast. For what we paid, it was really too much. Read moreGenuine Hotels.com guest review
This hotel is undergoing major renovations with workers coming and going during the day. Room was reasonably clean considering the construction going on and was fairly spacious for the price(summer sale). Extra features like pool, hot tub, breakfast were currently unavailable due to the construction. Staff was courteous and helpful. Room was not furnished […] with adequate bath supplies for the number of guests, but was no problem getting what we needed from the desk. If you dont mind a bit of a mess outside the room and some construction noise during the daytime, it was a good value for the money. Read moreGenuine Hotels.com guest review
This hotel is right near SB Regional Airport. The location isn't very close to anything else in town, so it is probably only convenient if you are on an overnight layover or have an early/late flight to catch. Unfortunately, the hotel is undergoing major construction, which I didn't realize before arriving. The amenities listed included a pool and in-room […] wifi. The pool was drained as part of the construction and when I asked the front desk about internet access, was told (somewhat rudely), "I can't promise you anything." My final complaints were the smell in my room (like someone had been smoking, although it was a non-smoking room) and the place where the smoke detector in my room was supposed to be having just bare wires hanging from the ceiling. On the up-side, the manager I talked to after the first night of my stay was very understanding and cancelled my reservation for the rest of the week. This is the first time I've ever switched hotels, but it was a necessity with all the issues I encountered. Read moreGenuine Hotels.com guest review
"Close to South Bend Regional Airport"
For the most part, I did get rest despite the fact the the hotel was under renovations. I was looking forward to use the pool and the exercise room. Both were close. Couldn't wash laundry either. Although the hotel was close to the airport, I did need shuttle service and the Airport Inn does not have this service. However when I called the shuttle service, […] I was told by the operator that a van would be there to pick up myself and my disabled sister. with another hotel name on the side of the van. The driver assumed that we were going to the hotel that he shuttles for and I had to tell him that he had passed our hotel. He showed a very negative attitude but did manage to take us back to our hotel. So, when I call from the airport for shuttle transportation, I would expect that the operator is well aware of the shuttle system and where it's supposed to go. Hopefully the next time that I come for a visit to South Bend, the hotel will be complete after the remodeling and renovations. Is it possible to talk to a live person the next time that I make reservations for a particular hotel?..I say this because I would need to know if the hotel is under renovations or repairs..Also the desk attendants had intergrity issues as well. A little more professionalism would have been nice. Thanks.. Read moreGenuine Hotels.com guest review
The hotel was undergoing renovations during our stay. The pool was not open and the breakfast area was off limits due to construction. The staff at the hotel was accommodating and tried to make our staff better. They did compensate us for the mess and I am very intterested in what the renovated hotel will look like. The rooms are in need of new paper […] and furnishings. Read moreGenuine Hotels.com guest review
"Budget hotel; needs work"
Hotel was being remodeled but our door would not lock from the outside and the deadbold was nonfunction. The desk staff indicated the hotel was booked but there were very few cars in the parking lot.Genuine Hotels.com guest review
"Close to the Toll Road"
It was OK. Close too our highway was most important. The room and the hotel in general were accptable. Nothing really special. Good.Genuine Hotels.com guest review
"4 day stay"
wanted to be near airport; room was not clean, hair dryer didn't work, breakfast was terrible...only 2 days had bagles, the rest was cereal and sweet rolls and mini muffins. No fruit, yogurt, etc. The soda machine was broken, the jacuzzi was empty, remodeling above us-hammering in the early morning.Genuine Hotels.com guest review
badGenuine Hotels.com guest review
"Pretty Bad Experience"
Room had not been cleaned upon arrival - tissues,beer,wet towels etc on the floor. Shower didnt work. Moved to a new room and floor was saturated with water. Had to jump from bed to bed. Got one night refunded.Genuine Hotels.com guest review
did not have enough towelsGenuine Hotels.com guest review
"You get what you pay for"
I had a great time here. It was exactly what I was looking for. An inexpensive hotel, that allows dogs. It wasn't the nicest but heck I got my sleep and it did the job.Genuine Hotels.com guest review
"You get what you pay for !"
The toilet in the room was broken and would not flush . There was still evidence of the last time some one used it in the toilet bowl . The blankets and sheets on the bed were very worn and torn. Towels in the bath room were also in the same condition . old and worn and not big enough to do the job .Genuine Expedia guest review
"Awesome deal for the price"
The room had some minor cosmetic things like wallpaper coming off the wall, but the room was big and clean. They are re-doing all the rooms so the rooms will be nicer. I couldn't believe the size of the room for the price.Genuine Hotels.com guest review
I'm shocked that a hotel so close to the airport could be so bad. Very dirty interior. The rooms were extremely dirty and in poor condition. The women running the front desk was nice though.Genuine Hotels.com guest review
Breakfast was a big disappointment. Bedding smelled like smoke.Genuine Expedia guest review
The place smelled really bad. The bathroom smelled of drains. There was exactly one tiny towel. There was an ancient refrigerator in the room that made a really really loud noise. There was a strand of hair under my pillow. Sigh. The elevator lights were not functioning correctly. The walls were paper thin. I would really ask people to avoid this place […] unless they get a rock bottom rate and need that rate. Read moreGenuine Hotels.com guest review
One of the worst hotels I have ever stayed at. Pool was ice cold, hot tub was empty, hallway carpet was terribly worn, phone didn't work, WiFi coverage was awful, breakfast was sparse and terribly staffed, staff had NO urgency to solve any of it.Genuine Hotels.com guest review
The Headboard was OFF the wall in Room #1, moved to Room #2...the elevator was filthy, with a sticky spilled red mess all over the floor. Room was DIRTY; mold around the bathroom sink, hair around the toilet, luke warm shower, baseboards & carpet was dirty (my socks were BLACK when we left), burned out light bulb, only 2 bath towels (there were 3 of […] us), hot tub had no water, Pool was dirty with bugs floating and was way too cold to swim. Breakfast was nothing special. Have tried to call the Manager for 4 days now & haven't been able to reach him. ONLY good thing is that it was close to the SoBend Airport, which was nice to catch the train to Chicago & leave this nightmare of a place! Read moreGenuine Hotels.com guest review
very old, stained bath tubs, poor food choices for breakfast, poor coffee. Staff was helpful and kindGenuine Expedia guest review
"South Bend, IN, Airport Inn & Suites"
Arrived on a late evening flight, no taxi or shuttle, but hotel was within walking distance. Finished my plans for the next day, pulled back the bed covers, and found the sheets/bed had already been slept on/in. Too late to mess with a 1 am room service, but sofa was OK. Will never got to that hotel again. Though there was a small coffee brewer in the […] room, there were no condiments nor coffee. Overall, VERY disappointing Read moreGenuine Expedia guest review
"Great hotel for the money."
For the price, this hotel is amazing. It's not exactly the most ideal location or the most amazing hotel, but it's one of the most reasonably priced hotels around. It's clean, comfortable, with large rooms that have many amenities, and yet is priced lower than scary hotels in many other places.Genuine Expedia guest review
"nice looking hotel with absolutely no maintenence"
Pool freezing not swimable. hot tub no water. heat did not work in room. Door would not latch to close door when away. nice newer looking hotel. they just dont fix whats broke...Genuine Hotels.com guest review
"Good for the price"
The Airport Inn was a good place to stay for the amount I wanted to spend. They first assigned me to a room that hadn't been made up, but quickly remedied the problem. I have no complaints except for that. I got what I expected, and a little more.Genuine Hotels.com guest review
Comfortable for the price. A little noisy because a main road is so close by.Genuine Expedia guest review
"You get what you pay for"
This was OK for a quick cheap one-night stay. However, the room had a bad odor (like there had been smokers in it).Genuine Hotels.com guest review
Fikrst room had TV that didn't work under any circumstances, and light switches that didn't work even when we tried different lifht bulbs. Second room was OK as a room and bed with TV. Both rooms were poorly laid out, with lighting so dim that I could not see in the "kitchen" area, or on any of the tables in the room until I moved them under a lamp. Deck […] did best to help me in the hotel and with maps and directions to town, but their efforts were futile inside bvecause of the mainentance. Good location. Too bad. Read moreGenuine Hotels.com guest review
"airport inn and suites"
this hotel was pretty bad, first we walked in and the receptionist was very rude, then the first room we got the phone or the heat didnt work, the whirl pool was closed and drained, they changed our room and it smelled like cat urine. there was hair still in bathtub. then the continetal breakfast was a joke. the wifi was very hard to connect to from […] our room. the beds were very hard. Read moreGenuine Hotels.com guest review
"Airport Inn & Suites"
GOOD LOCATION, IT NEEDS TO BE CARE FOR; TOLD THE RECEPTIONIST THAT THE WHIRLPOOL NEED SOME CLEANING IT WAS ABOUT 5PM, BUT NOTHING CAME OF IT. SOME OTHER DETAILS NOT WORTH MENTIONING.Genuine Hotels.com guest review
"airport hotel southbend in"
low budget hotel. room key card did not work several times. internet connection not good at all . needs to b up datedGenuine Hotels.com guest review
"Easy Walk to Airport"
Each of the four times I have stayed at the Airport Inn and Suites the property has been in top-notch condition. The rooms are quiet and spacious. I often arrive by Amtrak (always late) and take a cab from the terminal to this hotel. The short, safe walk to the airport makes picking up a rental car easy. The clerks have uniformly seemed bored with their […] jobs, just going through the motions when I check in or check out. Read moreGenuine Hotels.com guest review
this hotel has recently changed ownership. I talked to new owners. They said the old owners had let the hotel run down and they are in the process of remodeling and plan to make some changes to the facilities. they are redoing all the rooms one floor at a time. Will become a Lachinta when done.Genuine Hotels.com guest review
"South Bend Airport"
Close to airport, clean and very reasonable.Genuine Hotels.com guest review
"airport inn southbend"
first room had no heat---desk clerk could not get wall thermostat to turn heat on---in the second room the wall heater thermostat was part of the unit but the settings were "hand written around the dial" yes, hand written!! and they did not correspond correctly to the dial or the dial did not work right--it was either too hot or too cold!!! the ceiling […] fan in the bathroom was falling out and made a huge noise when turned on-------there was hair and dirt under the mattress!!!! The TV is old fashioned and needs to be upgraded as does the whole hotel!!!! Read moreGenuine Hotels.com guest review
"No Happy Holidays at the Airport INN"
This was the third year my family had there annual Christmas Eve celebration their and will definitely be our last. We reserved a suite and when we got there was told different stories as to why we couldn't get one, the last being that the suites had no heat and they had to put us in one without the frdige or microwave. The whole time we were there […] they never cleaned our rooms, emptied the trash or even gave us fresh towels. When I called to ask about an iron I was told by the manager if I had gotten a suite it would have come with one. I informed him that I had requested one, and told him about the service. Hw basically called me a liar, told me a fridge and microwave was in my room and when I told him I would be complaining to Expedia, he told me to do what i had to do!n Read moreGenuine Expedia guest review
"wish i had read reviews"
Hotel hot tub had all kinds of hair floating and sediment at bottom. Had to clean filter basket myself. Staff claimed it passed inspection 1 day prior, yet hot tub was luke warm. Tiles missing in pool area, controls for temperature falling off walls. Hotel smelled like smoke. Had to go ask for towels a couple of times. Got locked out of the rear door […] because card lock did not work. No maintenance on duty or call. No manager on duty in the middle of the day. First thing in the morning for comp breakfast empty milk jug and they said they had no more,no sugar out and was asked if I could go to the storage room to get some. The stool was broke and I couldn't reach sugar. Light Bulbs were missing in room. Last but not least the desk clerk mentioned she thought this hotel sucked and "hates this place". Read moreGenuine Hotels.com guest review
"I don't get it"
Our room was clean & the staff was friendly & very helpful. I can't say that if it was going to be an extended stay that it would be the hotel I chose, but we were only there for 1 night for a funeral. The pool could have been wamer, but it was clean. The hottub also could have been warmer & it wasn't working, but it was comfortable to just relax in. […] You do get what you pay for so the continental breakfast was very basic. If I had to go back to South Bend for just 1 night I would book this hotel again. Read moreGenuine Hotels.com guest review
Room not clean...staff not friendly. DO NOT STAY HERE!!!Genuine Hotels.com guest review
"Horrible hotel experience"
My experience at the Airport Inn and Suites was horrible. The heat in my room didn't work, there was urine in my toilet and there were flys in my room, I will never stay at this hotel again!Genuine Hotels.com guest review
"Airport Inn and Suites:Don't Do It!"
I have never stayed in such a filthy hotel. The walls were dirty...possibly with blood. The inside of the bathroom door had dirty hand prints on it. The fabric on the sofa had some white substance all over the arm. The blinds were torn and the wallpaper was falling off the wall. Furniture had large chunks out of it. Advertised wi-fi is "spotty so you […] can't really connect" and the disgusting bedspreads are certainly not the down comforters they claim. We had to request clean sheets and change the bedding ourselves. Too bad if the TV remote does not have batteries...because they are in a locked drawer at the front desk. The hallways smell of cigarette smoke and the staff is not at all surprised that you found the hotel in such a condition. I was not brave enough to even look at the complimentary breakfast. We got up and got out. Read moreGenuine Hotels.com guest review
The place was disgusting, the minute you walked into the front door there was a terrible odor of bleach or something. The pool was small and dirty. There were no coffee pots, refrigerators or microwaves in the room. There was no cleaning service that came in to change the sheets and collect the garbage when staying over 2 days!! The "continental breakfast" […] was bagels and cereal, nothing else! I will never stay there again and wish I hadn't stayed then. Read moreGenuine Expedia guest review
Staff was very cordial and helpfull with directions.Room was clean and comfortable.Genuine Expedia guest review
"Ok in a bind"
Football weekend, they didn't have enough towels for our room. We had to use hand towels to dry off. Heater was broken in room as well. Clean but old. Continental breakfast was a plus. Even had cereal and oatmeal.Genuine Expedia guest review
"S Bend Stay"
Although all rooms were non-smoking, there was a strong odor of cigarette smoke in the hallways. Our room did not have a cigarette smoke smell until during the night of our second day when smoke came in from one of the rooms next to us. Not sure what the staff could do to prevent it. The commode in the room was not clean and did not get cleaned when […] the hotel staff serviced the room. Read moreGenuine Expedia guest review
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