"Quality of Service"
Great..Genuine Hotels.com guest review
"Acessible and nice looking exterior hotel,but....."
As stated in my subject: this hotel is accessible for travelers, has the nice looking exteriors, but I found room 207 ( where I lodge for 4 nights) to be disappointing. Something as simple as installing a shear curtain to add privacy to a large window overlooking the parking lots were not available. To add to the complaints, yes the window had a thick […] drapery that provided privacy, but once the drapery was open, or slid to the right, the large picture window had no covering, not even a thin sheer curtain. On lookers outside of the building or folks parking cars or walking pets, if so inclined had a clear view inside room 207 that is facing the parking lots. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Rocky Mount Thank you for your feedback. I have shared your feedback with maintenance and housekeeping and we are looking into your concerns. We greatly apologize and assure you this does not reflect our best practices. Please accept our sincerest apologies and we hope you will give us another opportunity to regain your trust.
My family and I spent a night here on our way up north. Overall it wasn't too bad but the hotel seemed to be a bit dark and not inviting. The staff was frienly and the checkin was a breeze, however the elevator was dirty and the hotel felt very old and warn. The room was ok, bathroom was also old and warn, not dirty but it looked old and showed typical […] signs of wear, dirty grout and refurbed shower walls. I dont think for what we paid I would stay again. The Holiday Inn around the corner is the same average price and is a beautiful hotel....will be our choice moving forward. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Rocky Mount Thank you for your feedback. I sincerely apologize for the condition of your bathroom. I have shared your comments with housekeeping and maintenance. We hope to schedule a room renovation soon. Thank you for your business and I hope we can regain trust in the future.
I was very pleased with courtyard marriot. The staff was very friendly and quick to help. The hotel's location was great, it wasn't far from the mall and all the great eating places. I was very satisfied with my stay here and would definitely recommend it to others and I will definitely be back.Genuine Hotels.com guest review
"Close to I-95"
This hotel was the perfect place to stop off of I-95 for a overnight stay. Staff way very friendly, and surprisingly they knocked on our door around 8 PM asking us if we needed and incidentals we may have forgotten, extra blankets, water and snacks. That was certainly a plus to our stay after driving 12 hours. The rates were comparible in that location […] but the service was outstanding. Nice surprise! Although we did not utilize the Bistro it was available. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Rocky Mount Thank you for your feedback. I am delighted you enjoyed your stay. We know how frustrating it could be to leave something behind, so we try to make our guests as comfortable as possible by extending that evening service. Thank you for your business and I hope we have the pleasure of serving you again.
THIS PROPERTY WAS OUT OF DATE....THE ROOM WAS SO DARK FOR LACK OF LAMPS ETC IT WAS DIFFUCULT TO EVEN READ A NEWSPAPER OR BOOK. THIS PROPERTY DEFINITELY NEEDS AN UPDATING. EVEN THE FURNITURE WAS CHIPPED AND SCARRED.Genuine Hotels.com guest review
Response by Courtyard by Marriott Rocky Mount Thank you for your feedback. I apologize for the issues you experienced during your stay with us. I completely understand your frustrations regarding the lighting and condition of your room. We are hoping to schedule a renovation towards the end of this year. Thank you for your feedback and I hope we have the opportunity to regain your trust and business in the future
"A refuge after a long drive"
After 13 hours on the road this Courtyard is a pleasant stop. The facility is well located; far enough from the highway to reduce any noise and near several restaurants. After its recent face lift the facility is in very good shape with a pleasant lobby and clean comfortable rooms. On our way back from Florida we have now stopped here on several occasions […] and find the facility very comforting. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Rocky Mount Thank you for your feedback. I am happy we have had the opportunity to serve you on multiple occasions. We thank you for your business and look forward to having the pleasure of serving you again :)
"some good, some not so good"
We enjoyed the pool & exercise room. I did hesitate getting into the pool because the clarity was not at its best. We also had a room with a king size bed, please give us two baggage holders! What bothered us the most was the question we asked "do you have breakfast?" Yes you do & we have to pay for everything. Not even a free coffee refill. You chain […] is now on our list of places to stay if all others are full. Must say this also, your staff is the best, its just to bad they work for a cheap son-of-a-gun! Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Rocky Mount Thank you for your feedback. I have shared your feedback with maintenance regarding the pool and he is taking care of the situation. Also thank you for the nice comments regarding the staff, I will be sure to share. I do understand your comments regarding breakfast. All Courtyards are going to the Bistro concept which is restaurant style with Starbucks. As a brand the complimentary lobby coffee was eliminated 1/1/14; however complimentary in room coffee is still offered in the guest rooms. Thank you for your business and I hope the Courtyard brand has the opportunity to earn your future business.
"Pleasant stay, convenient to visited sites"
On arrival, we were greeted by two very pleasant and smiling ladies at the desk. It was a nice way to start our visit. They specifically asked us to let them know if we needed ANYTHING. One was Amanda. Sorry I don't remember the other lady's name.Genuine Hotels.com guest review
Response by Courtyard by Marriott Rocky Mount Thank you for your feedback. I am very happy you enjoyed your stay. I will be sure to share your feedback with Amanda, she is a true example of a excellent customer service professional. Thank you for your business and I hope we have the pleasure of serving you again.
"Very good place to stay"
Staff was great, room was clean and comfortable and rates were affordable.Genuine Hotels.com guest review
Response by Courtyard by Marriott Rocky Mount Thank you for your review. I am glad you enjoyed every aspect of your stay and we look forward to having the opportunity to serve you again.
"Stopover from Florida to New Jersey"
Hotel was reasonably close to I95. Very quiet location. Room was fully equipped with refrigerator, microwave and coffee maker (although the coffee was not really very strong). TV did not function until staff replaced the power cord. Should have been checked while making up the room. Staff repaired within 20 minutes. No free breakfast which was surprising […] in this day and age. Read moreGenuine Expedia guest review
"Rocky Mount. NC"
This hotel was not clean...floor, towels stained, bed skirting.Genuine Expedia guest review
The hotel was very comfortable. The location is very convenient.Genuine Hotels.com guest review
"Booked from the road"
Was traveling from RI to SC, rocky mount was a good stopping point. Booked 2 rooms on hotels.com website. Arrived and clerk was not very supportive of the hotels.com booking. The marriot charged me for the room as well as hotels.com. Now I have to spend time getting credited.Genuine Hotels.com guest review
"A Very Pleasant Stay"
Excellent location and fine customer service amidst a congested business area (construction, etc.).Genuine Hotels.com guest review
"Nice place to visit"
I have an event in Rocky Mount every year and always stay at this location. They have updated the lobby and it looks great. The only issue I would say (which is not much) is the forgot to update the elevator. Its VERY slow, and dirty, but thats so little it doesnt matter. It is a great place to stay. I always enjoy it.Genuine Expedia guest review
Great!,! Will return next year.Genuine Hotels.com guest review
My husband and I needed a nice getaway for our anniversary. Since we did not have a lot of money to go out of town we chose the Coutryard by Marriot in Rocky Mount and it was a very nice and relaxing stay.Genuine Expedia guest review
"Nice hotel in Rocky Mount"
Great location and accessible to many choices of great restaurants. Great staff and very friendly !!Genuine Expedia guest review
I have stayed here a couple of times and overall, it's a decent hotel. The rooms are clean but the overall hotel feels a little worn. I would stay here again, especially, because the price is reasonable and it's fairly predictable.Genuine Expedia guest review
"Great spot for transiting."
Traveling with three kids under five on vacation was made delightful by this hotel. Wonderful place and peopleGenuine Expedia guest review
Our stay there was nice. The bathroom was probably the worst part for me, a little old and dark the tub didn't seem that clean. Other than that very decent room, comfortable and pretty clean. I would stay there again.Genuine Hotels.com guest review
"Worst Courtyard I've ever stayed at"
The title pretty much says it all. We've stayed at about 20 Courtyards over the years and really like the level of service they provide for the cost, but wow. Bad service when we needed someone to come reclean the toilet. The bathtub was chipping/peeling in multiple places the size of a bar of soap. The place was overall, just not put together well. […] Not much in terms of restaurants local, either. Read moreGenuine Hotels.com guest review
"Thin floors!!! Great quality!"
My stay was great based on staffGenuine Hotels.com guest review
NICE EFFICIENT STAFF, CLEAN EVERYWHERE, EXCELLENT LOCATIONGenuine Expedia guest review
"convenient for work"
Have stayed here before....so repeat satisfied customer!Genuine Hotels.com guest review
"Nice place to stop over"
Everything was fine except the lobby staff was overwhelmed. The lounge cafe was backing up because they were understaffed. The staff was trying really hard to please but there wasn't enough of them. The front desk person helped out but had to leave her post to do it. Otherwise all was good.Genuine Hotels.com guest review
This was one of the oldest Courtyards I've stayed in. It seemed a bit run down and tired, but staff were excellent and very helpful, friendly.Genuine Hotels.com guest review
"Great Hotel Better Stay"
Enjoyed the stay. The Hotel Staff was great! The hotel is in a very good location.Genuine Hotels.com guest review
"Great place to stay."
Convienient, comfortable, and friendly service.Genuine Hotels.com guest review
For what is charged for a one night stay, this hotel should offer some type of breakfast.Genuine Hotels.com guest review
The restaurant is simple sandwich and toaster pizza.Genuine Expedia guest review
Super friendly staff!Genuine Hotels.com guest review
The hotel was non-smoking but the room had a very strong smell of stale smoke. Very disgusting. Sold out so could not change rooms. They did give complimentary breakfast due to smoke in room. I think they do not monitor or enforce the policy because it appeared they dealt with this on a regular basis. Also, no parking available. Had to park in another […] hotels' lot. Would not go back. Read moreGenuine Hotels.com guest review
WowGenuine Hotels.com guest review
"Ok hotell but need a technical overview"
Ok hotel with good service, but our aircondition was on all time, seems the regulator didnt work so too much noice. The breakfast was a Starbucks restaurant with ok food, but not included in the rate. All in all a ok hotel for a family of 5.Genuine Hotels.com guest review
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