"Not a great experience"
I have always been happy with the Courtyard in the past. However, this particular Courtyard was terrible. I was given the key to another patron's room and walked into someone's room while they were there. The front desk did not seem particularly concerned when I went back to get a different key and room number. I won't be staying at this hotel agai […] n. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Addison/Quorum Drive Thank you very much for your comments. I am surprised and dismayed to read about this unfortunate incident. At Marriott, we strive to provide every guest a safe and secure home away from home; however, I see that we failed to achieve this goal in this instance. Please accept my apologies for our error and the staff's lack of compassion. Again, I appreciate your comments, and I hope that despite your negative experience you will consider Marriott again in the future for your lodging needs. Scott Crunk , GM
"One night stay"
Nicely located near resturaunts shopping and plenty of fun things to do. Breakfast was good, enjoyed the tables with tvs. fresh brewed Starbucks was a plus.Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Addison/Quorum Drive Thank you for your review. I am glad you were able to take advantage of some of the fun stuff Addison has to offer. I am also happy to hear that you enjoyed our updated lobby and Bistro. We appreciate your business and thank you for staying with us. Sincerely, Scott Crunk, GM
"A/C problems - Air Quality"
We had a difficult time with the A/C vents, seems they don't believe in placing filters in them, we felt miserable from the allergies. Decided to go elsewhere not wanting to lose even more sleep.Genuine Hotels.com guest review
T'his was a good hotel. I would recommend it to anyone. I would stay there again for the price we paid.Genuine Hotels.com guest review
"Lisa was Great"
There was a booking issue that Lisa corrected and exceeded an expectation. The rest of the staff was great and attentive as well.Genuine Hotels.com guest review
"Very well maintained"
The grounds and common areas are very well kept. Our room (standard king) was "nice". Some details lacking...room drinking glasses not plastic wrapped...are they clean or from the previous guest?? Hot in the Bistro dining area.Genuine Expedia guest review
Response by Courtyard by Marriott Dallas Addison/Quorum Drive Thank you for your review. All of the glasses in the room are washed and sterilized in the dishwasher before they are placed in the room. Also, the air conditioning unit in the Bistro has been replaced. We appriciate your business. Scott Crunk
"Great location, very clean"
Excellent staff interaction, very friendly. The room was very clean, temperature control was excellent.Genuine Expedia guest review
We were very impressed with the cleanliness of the room and the very comfortable bed. I especially liked that check-out was at 12:00pm vs. 11:am.Genuine Hotels.com guest review
The Courtyard Marriott was as last minute booking and thankfully a wonderful place to stay. The hotel was located in a safe, easily accessible and lively area. I was a great location for those traveling with a family or business. The staff was friendly and extremely accommodating. The rooms were clean and fresh. The bed was a bit soft for those of us […] with bad backs, but was in no way a deterrent. The pool and hot tub were in wonderful condition. Fresh pool towels were even supplied on a Friday night at 9:00pm. We had a negative experience with an out of control hotel guest. Unfortunately, there was no on-sight security, but the hotel staff handled it in the most positive way while still accommodating other guests. I would recommend this hotel to a friend and will stay there again if we visit the area in the future. Read moreGenuine Expedia guest review
"Very nice, clean, and safe hotel"
Great little hotel. Everything was nice: the staff, the bistro, the location, the service, the parking, and the grounds. Our room was good and clean, and our bathroom seemed spotless. Addison is not a crime filled area, but the hotel seemed even extra safe. My only complaint is that they do not have any pay for view or options for entertainment in the […] room. There is free internet, but we just wanted to watch some current or semi-current movie: via pay per view or RedBox and DVD. Also, floor 7 is feather free. Plan ahead to reserve it if that is important to you. We didn't get to personally experience that. Read moreGenuine Expedia guest review
"Good hotel in a great area"
Great remodel. Clean hotel in a popular area. We will stay againGenuine Expedia guest review
"Clean Hotel, Friendly Staff"
I stayed only one night. Mainly chose this hotel for the price and convenient location. Went to an Addison Improv show, which is south of hotel right down the street. Stayed in a 2nd floor King w/sofa bed room. Spacious, comfy for two people. Lobby/Hotel/Room very clean and neat. Front desk staff very friendly. Ice machine was broken on 2nd floor had […] to go to another floor. The Bistro resaurant and front desk items overpriced. Parking space very limited. Traffic in area (Beltline/Quorum) very congested. Lots of restaurants close by, but too pricey for me. No ATM close by. Overall stay - nice. Read moreGenuine Hotels.com guest review
"Location and price make it a winner"
Stayed here twice on same trip. Both rooms ground floor with king beds. First room perfect. Clean, very comfortable bed, great price. Paid the bit extra for breakfast. The price was worth it. Had a choice at the main lobby counter of cooked or not. We chose to try and eat healthy so had oatmeal and a cup of fruit with coffee. A lot of food to be sure. […] Lobby counter is also labeled as a Starbucks available. We had an ice coffee one evening. Was good, but not sure it followed the Starbucks main store recipe. Looked like it was a throw together by the counter person. Was good either way. Did not get any of the main drinks so can't comment on if they are the same. Second stay was also good. Did not do the breakfast this time, so unsure if made a difference on room. This stay was still good, but this room looked like it was perhaps in process and needed some MINOR repairs. Toilet had internal drip that caused it to refill tank every once in a while. Also, the tub had handicap grab rail holes marked and part way drilled on some holes, but not finished. Bathroom electrical plug also looked like it wanted to come out of the wall when dryer unplugged. Was still a good stay and these were minor issues made acceptable by the price, comfort of the bed and location of the hotel. Right by all our old haunts, lots of places to eat, easy galleria, near parkway, super local. Off main street so quiet area. Worth a stay at the price. Read moreGenuine Expedia guest review
Excellent!Genuine Hotels.com guest review
Nice find. Pleasant, good accomodations and service. Good location. Very happy with my stay.Genuine Hotels.com guest review
the desk are dirty which made my clothes turned black and cannot be removedGenuine Hotels.com guest review
"courtyard marriott, addison"
ok, but some noises caused by toilet water problem in next room so we had to move to another unit.Genuine Hotels.com guest review
"Very good Value"
This hotel is very nice. I've stayed here several times and the location to the Addison night life is amazing. The room is clean and the staff are freindly. Very nice hotel for the hotel.com price.Genuine Hotels.com guest review
Great everythingGenuine Hotels.com guest review
"terrible terrible housekeeping"
My first complaint is that the hotel did not have the complimentary coffee/tea station which is standard among all Courtyard. Instead, they "sold" you coffee and tea. Second complaint is the awful house keeping service: first day they left a bottle of cleaning product in my sink and no coffee pod refilled, second day they left a replaced bulb on my […] bedside table and no facial tissue refilled. All in all, very unpleasant and disappointed experience, and I believe the management should be responsible for it. Next time I'll stay at Courtyard in Richardson if I need to visit the neighborhood again - it was great! Read moreGenuine Hotels.com guest review
"Great Time in Dallas"
The hotel was great - the room unexpectedly had a mini refrigerator. That came in handy. That staff whether the front desk clerk or the maid staff were friendly and helpful.Genuine Expedia guest review
excellent roomGenuine Hotels.com guest review
I truly enjoyed my stay here. The staff was knowledgeable and courteous. The area was convenient for my event for the night and should the need arrive to stay in the area, I will absolutely be choosing this establishment.Genuine Hotels.com guest review
Hotel was very nice, room was clean, staff was very helpful!! Our a/c didn't work and since we stayed only one night we didn't worry too much about it. I informed the front desk when we left that the "repair" they had done hadn't worked and they rewarded me with a few extra points to make up for it. Thanks!! We will be back!Genuine Hotels.com guest review
"Great Marriott Service + Recent Renovations"
*** Positives *** The hotel was recently renovated and looks great from the lobby to the hallways to the rooms and the pool. Everything has a modern, fresh look & feel. The room was impeccably clean and the pool & hot tub were too, even on an unseasonably cool weekend. *** Negatives *** The in room thermostat was of the old-school variety, no digital […] controls here, and as a result we had trouble finding the temperature we wanted. The bed was not comfortable, some hotels like Hilton really pride themselves on having great beds but Marriott didn't seem to in this case. The bedding was nice but the mattress itself left us a little sore in the morning. Finally, the breakfast that was included with the room only covered two of our three kids and frankly wasn't worth the added cost. They call the place a bistro and the meals you get are not what you would expect at a full-scale restaurant. *** Final Thoughts *** Overall, this was a really nice hotel for the money and I'd definitely recommend it, just don't expect to sleep on a cloud and don't upgrade to the included breakfast. Read moreGenuine Hotels.com guest review
Love the new/modern look of the lobby. You can tell it's recently been redecorated. Staff was helpful. I even had flowers delivered there to be setup in our room in advance and they handled it without incident. Only problem we had was the A/C control unit in the rooms was dated and it was hard to set it to a specific temperature and woke up really cold […] in the middle of the night. Great hotel Read moreGenuine Hotels.com guest review
"Easy access nice rooms"
Clean rooms, friendly staff, good free internet connections in room. Nice, but not knock your eyes out.Genuine Hotels.com guest review
"I'm was awesome can't wait to come again"
It was like never before. The experience and hospitality was awesome.Genuine Expedia guest review
Staff was very friendly. The hotel was clean and in good distance to other attractions. This was very important because Dallas' construction and traffic is horrible right now. So walking to restaraunts and other places was great!Genuine Expedia guest review
"Gotten a little shabby"
I have been staying at this hotel for many years. They updated the lobby a few years ago and took away the inclusive breakfast. They update the bedding every so often and that is about it. The first room I got smelled like old take out. The 2nd room was fine, but the room is just dated. Tried to iron a few things, but the ironing board cover is so wrinkled […] it didn't do much good. The direct TV was constantly fuzzy. Once I got to a channel and got into the show, the TV would fuzz over and then I would have to find another show. Same thing kept happening over and over. Finally turned it off and watched Netflix on my Ipad. Overall the staff was really nice, but no one knows the area. I asked if I could walk to the drugstore and they had no idea!! It ended up being a 5-7 minute walk. Bottom Line: I will be staying somewhere else next time. Read moreGenuine Hotels.com guest review
"Too far north of SMU"
Great rate, comfortable room, excellent front desk (q-dos to Lisa!), but too far north for our visit to granddaughter at SMU. North Central freeway and 635 are too intense with F-150s pushing you too hard. Too much construction on 635. Will look for CM closer to campus for next year's graduation!Genuine Hotels.com guest review
It was nice the staff was great .I would stay there again. The room was on point.Genuine Hotels.com guest review
"Courtyard by Marriott Dallas Addison"
Great stay in a one king with sofa room. Hotel is just off toll highway, 10+ miles north of downtown Dallas, in a great area with restaurants and shopping nearby (I recommend Freebird World Burritos, so good). Beautiful and spacious lobby with tons of couches and 2 desktop computers to use (free). Pool and hot tub looked nice, but didn't go in. Great […] treadmills in the exercise room with attached personal TVs. Room was comfy and clean. Read moreGenuine Hotels.com guest review
My friends and I stayed here for 4 days. It was an amazing time. All the staff were nice and courteous. Everything was perfect except the mildew on the shower curtain.Genuine Hotels.com guest review
I booked this hotel on a trip to Dallas for a marathon. I wanted something convenient and comfortable for after the race. The hotel does show its age in some places but is very well maintained. The rooms are comfortable and the staff is attentive. The location is also excellent- many great restaurants nearby and within walking distance.Genuine Expedia guest review
Hotel was very clean and very accessible. The only complaint I have is when we left the room Sat. morning, we came back to the room at 2:30 and it had not been cleaned. 5 minutes later, there was a knok at the door to clean the room. So we had to go sit in the lobby area for 30 minutes waiting to go back to the room.Genuine Expedia guest review
Great stay. Loved the room with the king sized bed. The hotel was very clean and secure. We had to have a key just to get into the building. I really appreciate that as I often travel by my self. My stay was comfortable and at a great price!Genuine Expedia guest review
"great accommodations with nearby conviences"
check-in answered all my questions up front. staff very knowledgeable about nearby amenities. definitely one of the best stays i've had in the DFW metroplex.Genuine Hotels.com guest review
"spur of the moment trip for spring break"
Ok so, I booked this hotel because of a surprise get a way for my mother. I was kind of suspicious because of the reasonable price. I called an hour ahead to let the front desk know we were checking in late and when we got there the front desk remembered my voice and gave me the best service! 24 hr starbucks! How cool is that! The front desk associate […] didnt know how to make my starbucks drink but was determined to get it right. When I am spending my money at a business I look at how well they are exemplifying customer service. The rooms were clean and the location in Addison was perfect. No complaints at all. Read moreGenuine Hotels.com guest review
"Book online, not worth full price!"
Bathroom light didn't work, hours later still wasn't fixed, so they had us move to another room where the phone didn't work. When my travel plans changed and I wanted to extend my stay one more night, the price shot up double what I was paying. So, I ended up staying at a different hotel.Genuine Hotels.com guest review
Great hotel everything good just need microwave in rooms other than that hotel is very clean and in a nice areaGenuine Hotels.com guest review
The staff was very nice and professional. The hotel was nice and in a good area for doing things ex: shopping, eating and entertainmentGenuine Hotels.com guest review
Nice hotel but very outdated rooms. Smelled muggy.Genuine Hotels.com guest review
very clean, and friendly staff.Genuine Hotels.com guest review
"Closed bar at 10:30pm ? Really"
I have to say everybody except the bartender was awsome. I was a little tired, so decided to just relax in the lobby and have a drink. The bar in the lobby was really nice. I walked up to the bar and the bartender was handing a sandwich to a girl. Before I could even ask for a drink. Bar is closed very rude. Wow on Saturday night at 10:20pm?? Why have […] the bar ?? I will just spend my money somewhere else. Read moreGenuine Hotels.com guest review
"Great Location !"
The view, the stay, the hospitality and the room was perfect - 5 Star !Genuine Hotels.com guest review
great 1 nite stay for the price...................................................Genuine Expedia guest review
"great view--great stay"
being able to stay in a great place in the middle of my home town was wonderful. the view from the room was overlooking addison circle and the airport. it was great to be able to see the places i used to play around as a child and share it my daughter.Genuine Hotels.com guest review
"Great base location!"
Easy access to the Dallas Tollway. Out of the way but close to many fine restaurants.Genuine Expedia guest review
Great hotel with a great price.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )