Staff was great, except cleaning crew in the morning. They were cranky and gave dirty looks. Front desk staff was very friendly and always greeted you with a smile. Waffles were the best part of breakfast. The power kept going off and there wasn't any juice in the morning. Hotel needs a renovation!Genuine Hotels.com guest review
"good place for the price"
rooms are nice, neat ,comfortable and very spacious. front desk service was helpful, but the breakfast service was hit and miss. The area is a bit sketchy, but overall good place for the price.Genuine Hotels.com guest review
"no network tv"
it was ok xcept they refill the same rooms with rowdy clients every night. I had a 3rd level room and ill be darned if they didn't fill the same room above and beside me every night and I was there to study college courses. there were no regular network tv channels and no excuse for that other than that a pretty nice placeGenuine Hotels.com guest review
I've stayed at this hotel five times. I've never had a bad experience. It's a great value hotel. Worth what you pay. This time, my experience was a bit different. Our room was worse for wear with peeling wallpaper. The wifi signal didn't reach our room. I had the feeling that our room was not a room they booked often. Since the hotel was full they had […] no choice but to use it. Every other time, I've been very happy with the value of this hotel and it's staff. Maybe it was just a one off. Read moreGenuine Expedia guest review
It was worth it!!the price was great and everything was relaxing more than i expected...Genuine Expedia guest review
"Not great of neighborhood."
There was too much activity going on outside of the building we could see from our room. It did not feel like a safe neighborhood and I wouldn't have anyone of my family stay there.Genuine Expedia guest review
"Stained sheets & sleeper sofa mattress"
The one guy at the front desk was fabulous, but he was the only one there and had to literally run to keep up. The room was quite clean with a few exceptions. The bed was comfortable. This hotel has definitely not been kept up. We stayed in room 401 with a sleeper sofa. It has a 2 ft long dark brown stain on the bottom of the mattress, which you see […] and have to touch to pull out the sleeper sofa. The regular bed sheets had some small stains on them right where you would lay your head. The pillows are 1/2 size. The shower curtain rod was falling down, the wallpaper was peeling, one dresser drawer broken, one drawer missing. The toilet wasn't flush on the floor. Read moreGenuine Hotels.com guest review
"Glad I was naive to the area"
Definitely would not stay here again. The room just felt dirty, I didn't want to take my shoes off and walk around. We were headed to the Oregon coast to plan our wedding, and usually I would leave some of my stuff in the car over night, but after getting there around midnight, I looked around the neighborhood and emptied out the car. I didn't feel […] unsafe, but I definitely didn't feel like I could walk out to the car alone after dark. Pretty sketchy area. We woke up at 8:55 so we didn't get to the breakfast. It was a room and served it's purpose. But I won't be staying again. Read moreGenuine Hotels.com guest review
The stay was very good. I had to put my sick brother up there for three days, and everyone was so good about it. The price was great for the room, which was large and comfortable, with a sofa bed for lounging on. The hotel could use some new furnishings, but it was presentable.Genuine Hotels.com guest review
The staff was rude & seemed uneducated in their business. The room smelled bad, & the shower curtain was too short so water got all over the floor. The TVs were staticy. & pizza delivery place they have ads for in the room doesn't even deliver to the hotel.Genuine Hotels.com guest review
"Near airport, just okay on facilities"
The hotel is close to the airport and has freeway access, gas stations, stores and restaurants near by. The staff was okay, but the room did not seem to good. Bed covers had stains and cigarette burns, the carpet did not look clean and there was no Internet access as advertised.Genuine Expedia guest review
The lady at check in was rude. Non smoking room smelled like smoke.Genuine Expedia guest review
Was great stay .They may try bill u may try add more on if you do not watch them .clean and quit .Genuine Hotels.com guest review
"Good clean GuestHouse"
Good clean GuestHouse. Will recommend to anyone, however the breakfast is not good. they should improved their breakfast by adding fruits, Yogurts etc.Genuine Expedia guest review
I was surprised when I got to this hotel. I have stayed at many hotels in this price range before but never as nice as this. The room was a lot better than I expected and it was big. The staff was very friendly and helpful.Genuine Hotels.com guest review
"Lacking Customer Service"
I stayed one night at this hotel and booked a pre-paid rate through Hotels.com. Upon checkout, the employee accidentally charged me again. She was very apologetic, but told me that she could not reverse the charge until Wednesday, when the manager was back on shift. I was understanding and felt confident that the charge would be reversed promptly on […] Wednesday, as I was told by the staff member. On Wednesday afternoon, I had not received the funds back into my account. I called the hotel and was told that the manager had already refunded my account and that I should receive the funds by Thursday. On Friday, I still hadn't received my money back, so I called again and spoke with the manager this time. It was then that I learned that the manager hadn't been taken care of Wednesday as I was previously told by the staff member, and the manager looked up my information and said she would be reversing the charges today. Overall, I am dissatisfied that the hotel staff did not make handling this overcharge a priority and that I had to follow-up with them twice, and I feel that the issue was mishandled, as I was told that this had been addressed on Wednesday. This was my first time staying in a GuestHouse Hotel and I will not be back again. Read moreGenuine Hotels.com guest review
"hotel pictures on internet not what they seem"
the hotel is in a questionable neiborhood with graffiti on the elevator doors, burn holes in bed cover even though it was non smoking, hair on bath room floor when check the bathroom.Genuine Hotels.com guest review
"nice hotel. a little over priced"
stayed one night on the way to the Oregon coast. the hotel was pretty clean. the breakfast left a little to be desired...not the best, but ok.Genuine Expedia guest review
"To be continued(3) ..contrasting view"
In contrast to my aforementioned encountet (To be continued (1)) I was extremly satisfied with the option to pay with cash upon arrival. As well as being appreciative of the security they enforce for a card holder.Genuine Hotels.com guest review
The facade of the property is nice. The front desk clerk was extremely helpful and pleasant.Genuine Hotels.com guest review
"not worth the money"
it was very run down. they bed was extremely uncomfortable. I had a room with a hide a bed. when I opened it. the was nothing but a very old disgusting mattress. no sheets or blankets. when I got some from the front desk they only gave me one sheet and the blanket was so scratchy my son couldn't even use it. there was no soap at all in the room. for […] what I paid there should have been better amenities. the breakfasts were awful too. Read moreGenuine Expedia guest review
"An average inn or motel"
Don't expect too much.. Considering this, feels a little bit expansive.Genuine Expedia guest review
"Comfort and relax outside Portland"
The staff was very friendly!Genuine Hotels.com guest review
"Nice stop on a budget."
The hotel was in nice condition and reasonably clean. The breakfast was pretty good with Belgian waffles and something else warm every day. The third floor had an annoyingly permissive smoker smell, but other than that it was clean.Genuine Expedia guest review
sketchy neighborhood, broken facilities, marginal cleanliness. overall disappointing.Genuine Expedia guest review
Staff was friendly and went out of their way to provide excellent service. Very clean room and facility. I slept well on a comfortable mattress. Breakfast was ok, but nothing special. Overall a very nice place and I will stay there again.Genuine Hotels.com guest review
"This place needs Health Dept attention"
When packing to leave something ran from the covers to the headboard. It was in insect about an inch long and very fast. I'd guess a cockroach. We rented because there was a spa. The spa was broke. We wanted ice, both ice machines were broke. A back door key-entry was broke, so 2 doors were left unlocked for 24 hours. I wrote up a formal complaint, […] asked for the manager, he wasn't there. I asked for a call and some resolution that day. No one ever contacted me. All in all I'd give it a -4. Read moreGenuine Hotels.com guest review
I was concerned there were no fire sprinklers in the room. No window screens. Other than that I was satisfied.Genuine Hotels.com guest review
"Decent hotel in a relatively bad part of town..."
We got to the hotel and the desk lady was very friendly - got us settled very quickly. Got up to the room, unpacked and some of us headed down to return the luggage cart. Our other party that stayed in the room got a call that the room below was complaining about noise...The rest of us came back t the room and then the "gent" in the room below us called […] and started complaining about the noise...Long story short I told him to move rooms - which he did..The only other downsides were the perpetual odor of cigarettes in the hallway and the broken toilet. Read moreGenuine Expedia guest review
We stayed there for two nights, staff are not friendly they act like we were there to bother them. The indoor pool water is very dirty. The room is really falling an apart: it smells, bathtub drain doesn't work, toilet flush handle is broken. Broken cars parked in the parking lot with car body parts on the ground. We couldn't wait to get out of there […] after two nights stay. We are sorry butIt just nothing good about that place. Read moreGenuine Hotels.com guest review
"Very dirty room."
Check in took around 20 minutes, which was ok but longer than expected. The toom was very dirty, there were marker stains on both comforters, sticky syrup on the window seal, and the most disgusting part a fake eyelash fell out of the supposed to be clean bath towels. The rooms were large and the breakfast was alright, but the overall dirtiness of the […] room made the hotel feel like it could be rented by the hour. I will not be returnin here ever. Read moreGenuine Hotels.com guest review
"Worth the price"
The hotel was clean. Room was clean and spacious with the fold out couch. The tv was really old and only got a few channels. The breakfast could use a make over but if you pay less you get less right?Genuine Hotels.com guest review
"unhappy with this place!"
Although the location was great, the staff at night was so unprofessional, door keys didn't work, rugs & towels in room were all torn up and old, breakfast bar was cold and disgusting (1/2 dishes were dirty or paper/Styrofoam cheep) then I find out that the cost of room would have been $40 cheaper had I not booked on hotel.com. add to the fire, hotel […] charged me credit card for the room too and it took a week to get my money back. NOT HAPPY Read moreGenuine Hotels.com guest review
hotel is dirty and can use some updates hotel is dirty and can use some updates hotel is dirty and can use some updates hotel is dirty and can use some updates hotel is dirty and can use some updates hotel is dirty and can use some updates hotel is dirty and can use some updatesGenuine Expedia guest review
"Clean and easy"
The hotel was easy to find. We checked in late, slept, had breakfast, and left early. The room was clean and spacious, especially for the price. Breakfast was modest.Genuine Hotels.com guest review
"Great weekend place to stay"
Staff was excellent! Room was spacious and kept well. Could use a little bit of better cleaning.Genuine Hotels.com guest review
"GOOD HOTEL FOR THE PRICE"
THERE ARE TWO THINGS I DID NOT LIKE THEY ADD WAY TOO MUCH CLOROX TO THEIR POOL AND THE EXERCISE ROOM IS TOO DATED.Genuine Expedia guest review
"Lots of stuff broken and dirty but cheap..."
Ladder in pool broken, all ice machines broken, toilet seat in second room (first room door broken) broken, had to ask for sheets and blanket for pull-out couch, dirty but you get what you pay for.Genuine Expedia guest review
"OWNER DOESN'T CARE ABOUT GUESTS, DESK CLERKS DO"
WE CAN'T SAY ENOUGH BAD ABOUT THIS PLACE. MY SUITCASE WAS ROBBED OF SOMETHING THAT WAS OF MONETARY VALUE AS WELL AS SENTIMENTAL VALUE. DON'T LEAVE ANYTHING IN YOUR ROOM THAT YOU DON'T WANT STOLEN!!! THERE WERE VERY FEW LIGHT BULBS IN LAMPS, THE TOILET RAN CONTINUOUSLY, THE ALARM CLOCK DIDN'T WORK, THE PHONE DIDN'T WORK, AND EVERYDAY (5 IN ALL) WE WERE […] PROMISED THEY WERE FIXING THE TV "TOMORROW." IT NEVER HAPPENED. CLERKS WERE TOLD TO LIE TO SHUT US UP NEEDLESS TO SAY, WE WILL NEVER STAY HERE AGAIN. I AM FILING A POLICE REPORT WITH THE GRESHAM POLICE DEPARTMENT FOR GRAND LARCENY. DON'T STAY HERE UNLESS YOU LIKE BEING RIPPED OFF BY AN OWNER WHO DOESN'T CARE!!!. Read moreGenuine Expedia guest review
"Quiet room comfortable bed."
The room was very quiet. Usually when a hotel room has a price this low the walls are paper thin. I could not hear the other guests which made my stay more peaceful. The bed in my room was very comfortable. The room had a microwave and a working refrigerator. The hair dryer in the room did not work. The original room that I stayed in had obviously been […] smoked in and I was able to switch rooms without an issue. Read moreGenuine Hotels.com guest review
"Bring your own ammenities"
Hotel staff was courteous, but the hotel itself left much to be desired. Paper thin walls, towels like floor mats, sheets rough, toilet paper super thin, small pillows - the hotel seems to have spared no expense in being as cheap as possible. Good price, but my advice would be to bring ear plugs and your own towels, pillow, TP and blanket.Genuine Hotels.com guest review
"Okay for the price..."
Night-shift staff could be a little more friendly, double check the price when you check out and make sure you are charged the price quoted on hotels.com Overall, the room was cozy, roomy and what you would expect for the cost of the stay.Genuine Hotels.com guest review
Our room was not clean, there were M&M's in the heater as well as a chapstick cap. There were loose boards on the half wall. They put $50 'incidental' hold in your card when the room itself is not worth $50. Beds are hard, and pillows are a joke. Area is quiet, but not ideal.Genuine Expedia guest review
"Served the Purpose"
Price was right and the building seemed inviting though not particularly well located in terms of neighborhood quality. While staff was pretty efficient, it was quickly evident that the interior would not live up to the exterior's promise. While clean, it seemed as if most everything in the interior was either not carefully maintained and with respect […] to furnishings, that they were used before being installed in this facility. Overall, my stay had the feel I've had in staying in an adequate overseas hotel. Though this experience served the purpose of a modestly priced stay in a "just-passing-through" trip, I would not book there again. Read moreGenuine Expedia guest review
"getting friend well"
Was put next to the lineGenuine Hotels.com guest review
Nice clean place to stay one night. Staffs are kind! The breakfast room needs a little improvement such as in the morning sausages in the pot, there is no hotel personel to take care while it is cooking. So sausages turn out either still raw or overcooked. Other than that everything is very good!!Genuine Hotels.com guest review
"Will not return..."
As a frequent business traveler and staying over 10+ nights in different hotels the past month - I would have to say this has been the lowest quality yet. It was an impromptu overnight stay and chose this amongst the other choices available. First with positive, the staff person was friendly and attentive. Next was the appearance and cleanliness: the […] hotel is outdated, the cleanliness was below standard as there was garbage in the elevator, dried drip marks on the wall of the bathroom, the wallpaper was peeling up and off as well. There were dried drip marks of some kind on the box spring of the mattress that was exposed. I don't think the carpets have been vacuumed well due to the gathering of dust along the walls. I asked the desk about safety in the area since I was a bit concerned about the activity outside and the staff mentioned we do have a lot of homeless here but just don't go across the street. When I was departing the next day, a used insulin syringe was next to my tire. Needless to say, I would rather go 15 minutes down the road to stay in a clean, safe, and respectable property than return here. Read moreGenuine Hotels.com guest review
"Nice stay for the money paid."
It's a nice midrange hotel. It was probably at its best in the 90's but the room was clean, staff was nice, breakfast was ok. Breakfast was biscuits and gravy, waffles, oatmeal, toast, bagels, English muffins, or cold cereal. The neighborhood was middle class with a Safeway across the street. I'd stay here again. My only complaint was the ice makers. […] One was broken and the other barely produced any ice. Other than that a great stay. Read moreGenuine Expedia guest review
"Great room for the price"
Room was enjoyable, staff was friendly and everything in the room was clean. No complaints though many of the guests gave me the impression that they were local guests rather than out-of-towners. The indoor pool was always packed with kids and expect to have a short wait for use of the waffle press in the morning. Majority lower class type of guests, […] when we first arrive there were two baggy dressed men standing around in front, but overall no complaints and we were not disturbed in any way. We would stay again. Read moreGenuine Expedia guest review
"You get what you pay for."
My husband and I ended up staying here on a last minute spur of the moment let's crash in Portland for the night kind of trip from Seattle. Not gonna lie... The price is what got us. The room itself was spacious, when I booked I had asked for a king room but ended up with a dbl queen. The TV in the room barely worked, I think maybe 5 channels total, […] and the guide in the room had about 20 listed. The sink caught me off guard.... they forgot to seal it into place. It worked but the faucet would come up into my hands when I turned it on. The beds weren't bad. We slept, it was pretty quiet. When we went to leave check out was pretty easy the woman behind the counter was very chatty. Not a bad thing. Lol. It really wasn't that bad. I've stayed in much worse. Lol. You get what you pay for. Read moreGenuine Hotels.com guest review
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