My husband and I were staying over night in the Chicago area and needed somewhere close to Glendale Heights. There were several issues. I booked online and they tried charging my credit card again. I also overheard the maintenance man telling the girl at the front desk that some customers were at the front waiting to check out. Her response was they'll […] wait. It was within ear shot of the waiting customers. It was the same girl who tried charging our account twice. The a/c didn't work very good and the handle on the toilet was broken, both I reported. Not likely to return there again. Read moreGenuine Hotels.com guest review
"like the suit idea"
the hotel was very close to our family birthday place!Genuine Hotels.com guest review
"The Comfort Suite Lombard."
The Hotel itself was very comfortable,very much home like.The room was nicely cleaned,and stocked with all types of home appliances ,plus every thing you need for your stay.However,it did take a little more time to check in than usual,being that I'd booked a week earlier.I was still otherwise satisfied,and I will surely go again,and yes,I'd recommend […] this hotel. Read moreGenuine Hotels.com guest review
"CLean and affordable."
Clean hotel at the right price. Free breakfast. Six of us stayed in the room. The pull out sleeper sofa was not very comfy but everything else was great! I would recommend staying here.Genuine Expedia guest review
"Don't Judge This Book by Its Cover"
The outside of the building was a bit of a concern (looked run down); but once inside, I was very pleased. The only issue I had was a sporadic shower head in my room. I didn't report it, but given the friendliness and helpfulness of the staff, I have no doubt it would have been fixed had I mentioned it.Genuine Expedia guest review
The reason for the overnite stay was for my 4 grandchlidren to go swimming. The rooms were great only the pool was so COLD! We didn't stay in long.Also the hot tub did not work.My husband & I were looking forward to that. I could have made reservations at another hotel closer to home if I knew the pool wasn't working proper. I asked the man at the front […] desk to heat up pool if he could,& he was very rude.Said it is. Will never stop at comfort suites in Lombard again. Read moreGenuine Hotels.com guest review
"A great experience from check-in to check-out"
10/08/14 CANCUNWANNABE Wisconsin
We have stayed numerous times at this hotel and have always found the rooms to be very clean, comfortable and inviting, however with recent renovations we are delighted to say they are now even more pleasant. The lobby and breakfast areas were also receiving makeovers during our stay. We're happy to say that the one thing remaining the same is the friendly, easy-going and accommodating staff that has always made our stay a most enjoyable one. Due to this exemplary customer service, and most important to us, the cleanliness of the hotel, we won't stay anywhere else when we come to town. Rhinelander, WI
"Fairly decent for the price"
My family stayed at this hotel for 3 nights for a Little League state baseball tourney in Brookfield,IL. They were remodeling several rooms which really wasn't to much of a problem. The newer remodeled rooms were decent but the bathrooms were still kind of dated. The hotel gave us a great price since we had 15 rooms for 3 nights. They are lots of restaurants and shopping nearby as well.
"They helped me out when I really needed it...."
07/19/14 Sweenee1952 Knoxville, Tennessee
I am writing this to tell everyone how nice the staff was to me. I was stranded in Chicago after missing my flight to TN. United put me up here for the evening. The gentlemen were very nice and helpful. They took the time to ask how I was doing and asked if I had questions. The room was clean and large. The breakfast was very nice. All in all it was a good experience.
06/23/14 Mike M Chicago, Illinois
Before I book a room at any hotel, anywhere, in any country, at any time, I read reviews on this and other sources. I travel 70% to 80% of my time and check things out for my own defense. This property has mixed reviews here and elsewhere. Here is my experience. The check in was seamless and had my keys in a minute or less. The entry was spotless and inviting, as were the interior corridors. Room was clean, cool and well equipped. Bedding was of superior standard, immaculately appointed linens. Carpeting was clean and floor in bath was hospital clean. Sleepability, is one of my words in my journal and this hotel got the highest grade. The breakfast selections were bountiful and of high quality. Pool was refreshing and unbelievable. So all in all, a perfect experience, and as they say... "It don't get no better than this, folks".
"Value stay with a very nice staff"
06/19/14 popcorn07 waterloo
I was recently put up here by O'Hare airport when I missed a connection. The hotel is not fancy, but I have to say the staff are very kind and very helpful. The airport had misplaced my luggage so I had no toiletries but the staff provided me with a complimentary toothbrush, toothpaste and deodorant. A very nice touch :) The hotel is a bit dated, and not fancy. However, they are in the process of renovating and have some rooms completed already. The first room they put me in, the ceiling had partially collapsed into the shower. When I went to the front desk, the lady working was very kind and immediately transferred me to another room. I'm guessing the room I had second was renovated, as the carpet appeared more modern and the bathroom was definitely upgraded. The room had a sitting area with sofa and desk, then a bedroom area with two beds. Everything was clean and the bed was very comfortable. I slept just fine, and enjoyed the free breakfast the next morning. Overall, a solid stay for what I needed. I'm assuming it will look a bit more modern once all of their renovations are done, but I would recommend it for a budget stay.
"Good value for your money !"
06/18/14 2babybluz Pagosa Springs, Colorado
We founds the rooms very nice and it was pleasant having two rooms in the suite. It is an excellent place for your money. Breakfast had good selection. We will stay again when in the area. Great little grocery just down the street for snacks and several restaurants..
"RUDE RUDE RUDE"
06/03/14 Loretta W Cedar Rapids, Iowa
I did not and WILL NOT EVER stay at this hotel due to the horrible experience I had on the phone with their front desk. They should be ashamed! I had the opportunity to use a Friends and Family discount link and was searching for a Choice Hotel not terribly far from Wrigley Field. I saw the Lombard location and tried to book the two rooms on line. After getting bumped from the site, having the price jump unexpectedly then drop back down and then have the site say the rooms were not available I gave up and called that location directly. I told the gentleman who answered that I was having problems with the site booking a room and his response was "So what do you want me to do about it?" Seriously...I first asked him not to be sarcastic and then said I wanted to see if I could book it over the phone. He said it could only be done on line. He has booked rooms several times on line for his personal use and it works so he "didn't know what I was doing wrong" sometimes hotels don't have rooms open...so I said I was on the site at that very moment and it showed they had two rooms available for the discount rate but when I click to book it it says only one room booked so did that mean you only had one room available at the discount rate...again I get attitude telling me I'm doing something wrong and there is nothing he can do about it...unfortunately I lost my temper and called him dumb and hung up. My behavior was unacceptable but so was his!
05/17/14 EdieMac Milwaukee, Wisconsin
The so called hot tub has no working jets, the entire property is run down and dirty, and the desk clerks are miserable and unfriendly. On top of it all, the other guests here are loud, ignorant and rude. That says what type of low class people this dump attracts. I made a huge mistake booking this dump. Thank God it's only for one night.
"Chaperoned a Class Trip"
03/25/14 MWallace7803 Hamilton, Ohio
The Hotel was clean and I felt that the kids were safe. I chaperoned a class trip of high school orchestra kids. This hotel was accommodating and the breakfast was above average. Everyone I encountered at the front desk was helpful and the young lady attending the breakfast was phenomenal considering the seventy + people we had in our group alone. Outstanding job by the entire staff. I would recommend this hotel, especially for the price. Thank you.
"Fair to Poor Place to Stay"
10/30/13 thillson Ames, Iowa
My wife and I were not impressed with the Comfort Suites in Lombard, it is the poorest Comfort Suites we have ever stayed in. The halls smelled strange and that odor was in our room as well. We will not be staying here again
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