"A Small Hotel room and Hallway."
Our room was tiny. We were on the first floor. Hallway so narrow you couldn't pass another person. If all you want is a bed and bathroom it would be okay. Not some place you want to go back to to relax. The Lancaster tube was close. That is why we booked the Hotel initially. I would book else where and take a Taxi. The Staff were nice and helpful. The […] Breakfast was good. This is the first Best Western we have stayed in besides the ones in the USA. We expected the same quality which it was not. Read moreGenuine Expedia guest review
Response by Best Western Mornington Hotel Dear Ms Rosa Thank you very for taking the time to share your experience with us . I appreciate all the feedback that we get as it helps me to improve the experience for future guests I am delighted that the team were able to meet your expectations. I have noted your comment about the room size. As a refurbished building all of our rooms are unique and there are some with better lay outs than others. We try and match this up s best as possible however we are not always able to do this. If you let us know we are more than happy to move rooms for people if we have the availability I look forward to welcoming you when you are next in London If I can be of any further assistance please do not hesitate to contact me Best Regards, Jurate Ramanciuckaite Front Office Manager
"Decent hotel comparatively speaking"
After searching for a decent, moderately priced hotel in London I was satisfied with the Best Western Mornington. Although the room i was given was the size of a shoebox, the staff accommodated moving me to larger room after I had unpacked already. I would have stayed at that point but the room was THAT small I decided to repack and move. The staff […] was friendly enough but definitely could use some lessons in hospitality. Read moreGenuine Expedia guest review
Response by Best Western Mornington Hotel Dear Ms Danielle I would like to thank you for taking the time to post your comments on expedia customer reviews. We appreciate your comments as it helps us in proving service. I have noted your comments about the room size and staff . I am delighted that staff were able to change the room and to accommodate you in the bigger room. I have shared your valued feedback with my colleagues. I would like to welcome you back and to make sure you get the room you are expecting. Best Regards, Jurate Ramanciuckaite Front Office Manager
"Great hotel value."
Great location for flights in from Heathrow via train and Paddington station. Bed was a bit firm for my taste, but that's my only complaint. Enjoyed the free WiFi, and proximity to many things. I selected the hotel based on price and rating, and this value combination exceeded my expectations.Genuine Expedia guest review
Response by Best Western Mornington Hotel Expedia
"Internet? No, not really"
They don't really have working internet here. Don't plan on updating facebook or doing any email or getting any work done at all. They don't seem to understand the Internet or its role in a traveling person's life.Genuine Hotels.com guest review
"Good value and conveniently located"
Room was compact, yet comfortable. Location convenient to Hyde Park and Paddington, but not too noisy. Free WiFi a bonusGenuine Hotels.com guest review
"Clean, well decorated and gret location"
I really liked this hotel. It was relatively inexpensive, great location, really nice decor/tastefully done up, good amenities.........recommend it for sure......Genuine Hotels.com guest review
"good hotel for budget travellers in london"
the rooms were sooooo small - i suppose that is to be expected for the price but it was a tight squeeze. the girls at the front desk were very helpful and when we checked in early, our bags were brought straight to our rooms for us - that was a great service. the location is excellent and very convenient as it is only around the corner from many great […] restaurants, hyde park, lancaster gate station and a few minutes walk to paddington station. the convenience to paddington station was especially helpful when making the return trip to the airport. if you're planning on visiting london and you're on a budget, this would be a great place to stay for a few nights if you don't mind cramped quarters. the staff are very helpful and the location is great. Read moreGenuine Expedia guest review
Response by Best Western Mornington Hotel .
"Good deal considering price mad location."
Hotel is ok, good location and good price. Problem is the housekeeping is not very good. Everyday there was something not cleaned in the room. Also, the single rooms are quite small. Still it's a good deal considering its location. This is a good backup hotel if your first choice is not available or too expensive. Don't sign up for the breakfast. There […] are many places nearby you can get a better one cheaper. Read moreGenuine Expedia guest review
Response by Best Western Mornington Hotel .
"good price/quality ration"
For the offered rate (60 GBP) it is a very good price/quality ratio. Good location. Good breakfast. High speed Wifi. Hard 4.Genuine Expedia guest review
"Very Happy with Accomodations"
The hotel was great! The location was easily accessible to Paddington and Lancaster Gate. The staff was friendly and helpful. Overall we were very happy with our hotel selection. I was a little worried that it was a Best Western because those aren't so great in the US, but this one in London was just what we were looking for!Genuine Hotels.com guest review
"Excellent Business Hotel with Exceptional Service"
I chose the Best Western Mornington Hotel based on it's prior reviews and wasn't expecting too much from a BW based on US experiences. How wrong could I be! From the friendly welcome, to the excellent breakfast and exceptional service, this was a great stay. Pros: Location is a quick 5 minute walk to the Tube, there's two pubs and a number of restaurants […] within 5-10 mins. Breakfast buffet. Great! And the service was top notch. Cons: Rooms are "London small" - (I had a standard double) - which means big enough for a business trip, not at all for a family... Overall: If I need to be close to our office in Oxford Circus again, on a budget, this would be my choice. Great experience, and most importantly, friendly staff. Read moreGenuine Hotels.com guest review
Would have rated this hotel much higher, but the manager was rude, Unattentive and unreasonable. Flights cancelled out of the tristate area due to winter storm for 2 days and they wouldn't allow us to extend our stay OR reimburse us for the lost days. But the hotel isn't sold out? "Sorry, you need to make reservations months in advance". Which we did. […] It's a Best Western, not the Four Seasons. Read moreGenuine Hotels.com guest review
"Ticks all the boxes"
Clean, well functioning room and super friendly, helpful service - the Mornington is great. Be warned - the rooms are tiny, so if I was traveling with my husband, it'd be a tight fit (I was in a standard double), but as a single business travel it did the trick. Close to the tube, right off Hyde Park - pure lovely. The free WiFI is terrible, which was […] wildly frustrating, but that's the only quibble. Oh, I didn't eat there, so I can't speak to breakfast or any food. Read moreGenuine Hotels.com guest review
"Excellent hotel for the price."
The hotel is immaculately well kept (seems newly renovated). The rooms are tiny, but well appointed. For the low cost, great location, and cleanliness, this is a 9/10.Genuine Expedia guest review
Very convenient to Paddington station. Very helpful staff. Couldn't ask for a better stay.Genuine Hotels.com guest review
We stayed here just a few nights, but really liked our stay. The staff was not overly-friendly, but they were not rude. The rooms were clean and we enjoyed the free wi-fi. There is also a computer and gym downstairs that we were not told about but discovered on our last day. The front desk did loan us an umbrella for a day which was VERY helpful. The […] bed was bigger than we had expected, but not very comfortable. The area is safe, but didn't seem to be too much to do in that area. Very short walk to the Tube/bus. We would recommend this hotel! Read moreGenuine Hotels.com guest review
"Perfect for Sale Price"
Took advantage of a new year hotel sale and for the sale deal this hotel was great! Perfect for central London holiday and nice rooms with typically size for a central London hotel. Good bars and restaurants nearby as well as great transport options. However, with full price cost not sure I would fork out for it.Genuine Hotels.com guest review
"great price, great location, great staff"
There are a few similarly-priced hotels in the area, and this is definitely the better of them. The staff is very polite and friendly. Great price, great location and a charming library/bar.Genuine Expedia guest review
"Comfortable and good location."
We had a "family" room which was a double bed and a double pullout couch. Small but clean and comfortable. Bathroom very small. Lots of steps in this hotel. Not sure how a person with knee problems would do. Great location.Genuine Expedia guest review
"Great London Hotel"
Great location, clean and updated room, free wi-fiGenuine Expedia guest review
"Support bars please."
For a European hotel it was excellent. Clean and roomy. Only issue I have is with the bathtubs that are so high which makes it difficult getting in and out and there is nothing to hold on to.Genuine Expedia guest review
"Great location, great staff, I would stay again"
My 78 year old mother and I stayed in 2 single rooms for 11 days. The elevator was great at the end off the day, however there are about 8 steps leading into the hotel. The room was plenty big for a single person. The location of the hotel is 2 blocks to Hyde Park and 3 blocks to the nearest tube station and bus service. There was a pub right behind […] the hotel, one a block down and there were many other places close for food. Staff was very helpful answering our questions and solving problems which came up. One day the maid left dirty towels in the room and on another the temperature of the room was too cool, but the front desk took care of them immediately. Everyone working there smiled and greeted us with a good morning everyday. The breakfast at the hotel costed 10 pounds if you reserved a spot the night before. It was a typical English breakfast, plus cereals, breads, fruit, yogurt, assorted juices and coffee. It is pricey unless you can eat a lot in the morning. We found an English breakfast and juice for 7 pounds just down the street and if you just wanted a breakfast sandwich it was much cheaper. Overall we loved the hotel and would stay there again. Read moreGenuine Expedia guest review
"Comfortable and convenient"
Bayswater/Hyde Park area is both pretty and convenient. The hotel was less than 5 minutes from a tube stop so commuting was easy. The hotel was kept up nicely and the room was clean. No issue.sGenuine Hotels.com guest review
"Great hotel for any London traveler"
Clean room, very nice and knowledgeable staff. Breakfast was awesome, rooms were clean and comfortable, very very very short walk to the tube station, Hyde park, numerous pubs and restaurants, and coffee shops with take away. Perfect place to stay and we will return. You are not far from the bustle of the city, but the hotel was completely quiet at […] night. Read moreGenuine Expedia guest review
"Very nice stopover in London"
Walking distance to Paddington Station, nicely kept rooms (and a good size by London standards), very comfortable bed, modern and freshly renovated bathroom and my personal favorite: smooth wood floors without carpet.Genuine Expedia guest review
"Great choice if you want peace and quiet."
The Mornington Hotel is clean and conviently located 1/2 block from the North side of Hyde Park. The rooms are small but clean and comfortable, especially the beds. There is no consigeire, but the staff is young, attractive and very helpful. They even checked us in for our air flight and got our boarding passes, as we were in Paris the day before our […] flight. They have a very nice buffet breakfast room ( no restaurant), and a very nice pub (The Mitre) directly behind the hotel, with good food and service. If you book "The Big Bus" Hop-On-Hop-Off bus tour, it will pick you up 1/2 block from the Hotel. We used the Golden Tour bus and had to take 5-6 GBP taxi to catch the bus. The Mornington is suitable for all ages (we are 74) and were very happy with our choice of the Mornington Read moreGenuine Expedia guest review
"Very convenient and nice people."
I liked this hotel. The room was small, but that is to be expected in London. There was no mini fridge which would have been nice. Good free wifi, and nice breakfast. The desk staff were very helpful, same for the breakfast staff. The location could not be much better.Genuine Hotels.com guest review
"Good if you are morning bird"
Great location clean room except very noisy! Cleaning maid started 8am and make huge noise really no consideration for guest who travel and would like to sleep in on weekends.Genuine Expedia guest review
"Room end before it starts!!"
I thought I was overcharged for the size of the room we stayed in. I don't think this Hotel deserves even a 3 star rating. Additionally, the concierge service was unavailable. The so called "free internet" would crash most of the time. This is a very expensive hotel for the quality of service and size of rooms.Genuine Hotels.com guest review
"spotty wifi access, but solid on fundamentals"
If you're on the North side of the hotel, the Mitre bar can be noisy until around 10 or 11 (at least during warmer months), but then it quiets down. The first evening, I worried that it would keep me up all night, but it was never a problem. The only real issue I had at this hotel was with the WiFi. It would go down for fifteen minutes to an hour, […] several times a day, and I would get a message on my laptop: "unable to connect, someone else is using your IP address." Now, maybe this was partly my fault? Something I could have adjusted in my computer settings? Not sure, but I've never experienced the problem at other hotels. The mattress in my room was VERY firm, which I like, but others may not. Not sure if they have any options as far as this goes. Also having a room on the top floor meant I had no one above me. But I could here the floor boards creek when I walked--to be expected in older buildings. Generally, the hotel is not sound proofed. I had quiet neighbors on either side of the room, but the sound of foot traffic in the hall, or of other room doors closing was fairly loud. I've focused mostly on concerns here, because as my ratings indicate, everything else about my stay was great, and I would stay again. The hotel is close to a good coffee/croissant shop, mini-groceries, tube station, and right across from Hyde Park, which is ideal for running. I slept well every night, my room was always well cleaned by the staff, and the desk crew were friendly. Read moreGenuine Expedia guest review
"Great hotel for single or couples, but small rooms"
Very small room, great shower (powerful overhead), no soap dish however; comfy bed. Great cooked buffet breakfast at very reasonable price. Very friendly and accommodating staff. Great location across from north side of Hyde Park. Would stay again.Genuine Expedia guest review
"Major constructions next door"
Adjoining neighboring building next door is doing major renovations - so be prepared to wake up to shaking of your room from construction next doorGenuine Hotels.com guest review
"A good hotel in an excellent"
Comfortable, clean and convenient. Staff very friendly and helpful. The room, while tiny, had all amenities.Genuine Expedia guest review
"A Paddington Chill Pen for a Lover of London Walks"
The guest services/front desk staffers were attentive, considerate and sincere in working to provide a comfortable experience for the guests. The location is several blocks from Paddington station, lending to awesome walking sessions - I strongly suggest packing/purchasing the best walking shoes + insoles - it's one of the best ways to embrace the beauty […] of nature, structure & humanity (gifts of life), while thoroughly enjoying the shopping outings. And yes, take a well-sized, suitable backpack to store your goods/be hands free. Some simple add'l tips: truly try and avoid using the tube, bus and taxi, unless you'll be heading back post sunset; try and stay hydrated (carry a water bottle), use probiotics, carry sanitation wipes, elevate your legs (support leggings for the femmes), and try to keep the tv off (with the remote out of touch). May your stay be enjoyable and enlightening. Peace : ^ D Read moreGenuine Hotels.com guest review
excellent location, friendly staff, overall very pleasant stayGenuine Expedia guest review
"Good for the price"
We stayed overnight at this hotel following a concert at Hyde Park. We selected it based on price and proximity to Hyde Park. We were hoping to stay at Hilton Park Lane--where we had stayed before--but it was already sold out by the time we tried to book it. The Mornington was convenient to get to via the Underground. Good location and amenities for […] the price. The building itself is an older one, so there are floor squeaks and a warren of hallways, but the decor and amenities are very modern. I found our double bed to be extremely firm and uncomfortable, but it may suit others just fine. Upon check-in, we opted to prepay for breakfast the next morning. Breakfast and the staff were nice.There is currently construction in an adjacent building, but it didn't disrupt our rest and sleep. Read moreGenuine Expedia guest review
"Our amazing trip to the Olympics!"
Great location near Lancaster Tube! Very accommodating staff.Genuine Hotels.com guest review
"Close to Hyde Park and Convenient Tube Station"
Was pleasantly surprised when we arrived at the Best Western Mornington Hotel! Location was perfect for us - close to Hyde Park,Tube Station, pubs and even a laundromat nearby. Spent 5 days here before going to Olympic events(changing hotels), so we mainly used this location as our base when exploring the London sights. Tube station was very convenient […] for that purpose. Loved the small library connected to the lobby, and beautiful staircase.Room size was better than I expected Only problem was the internet/wi-fi connection was not always working, although once mentioned to the staff it was reset. Had to do that several times. Overall, nice experience and would return! Read moreGenuine Hotels.com guest review
"small rooms, nice location, big price"
This place was surprisingly small, but clean and well maintained. It's not the place to meet people, or really enjoy. It gets the job done...Genuine Hotels.com guest review
The Mornington was in a really good location. Easy to find from Paddington with an express train to and from Heathrow that only took 15 minutes. Easy to get to the park which was nice, because the weather was beautiful. Beds were very comfortable, and bathroom was nice and clean. One of the cheaper rooms I found online for the night, and I would definitely […] stay here again or recommend it to a friend. Read moreGenuine Hotels.com guest review
"Well Located, Renovated and Spotless Room"
Perfect location, spotless (but small) room, with free Internet. Great room at great price. Would stay again.Genuine Hotels.com guest review
the best thing about this hotel is its closeness to the tube station and that the area is very nice and quite - you have easy access to the hyde park the hotel is clean as for the room size - it was very small - we were two people in the room and we could not open both bags because there werent enough space + in addition the bed occupied the whole […] width of the room so you could not walk around it but had to jump on top the bed to get to the other side Read moreGenuine Expedia guest review
"A good place to sleep."
A good hotel, nothing less than I expected, but nothing more either. Located north of Hyde Park, 3 minutes away from the nearest tube station (Lancaster Gate), it's not percisely a great location, but it isn't bad either. Better locations cost much more, so as far as price goes, this was a good deal. The hotel is nice, with a modern, trendy feel to […] it. The room we got was extremely small, nice but small. Then again, in a city like London your hotel is not a place to be, but a place to rest. The staff isn't percisely friendly. I wasn't looking to make friends with anyone, but they did seem a bit cold. Overall a good place to stay. Read moreGenuine Expedia guest review
"Noisy, Noisy, Noisy"
Stayed at the hotel for 3 nights for a recent business trip. The general area is quiet with a few restaurants and pubs in the vicinity. Access to the Central tube line is a mere 3 minute walk. I was given room 17, ground level with windows facing the pub across the street although, not much noise came from the street. I could hear noise from the room […] next door as well as any by passers in the hallway or nearby stairs. The a/c in my room worked ok except for a very loud roar every 15 minutes or so that lasted for 5-7 seconds each time. Since it was cool the first night I managed to not need the a/c on and could avoid the noise. I reported the noise to the front desk the next morning and for the next couple of days and the problem was not fixed, to my knowledge they did not even check it out. The front desk staff was very young and seemed inexperienced. Read moreGenuine Expedia guest review
"Great location for London"
Very good location, staff pleasant & helpful- room kept well- it was small, but bathroom had been updated which was niceGenuine Expedia guest review
Too small Hotel and No standards especially the rooms which undergroundGenuine Expedia guest review
"Ok for the money, but not great"
This hotel is kept well and in a good neighborhood. The price I paid was high for what I got - a very small bed in a very small room. While the room was in good condition, it was nothing special and certainly not a 4 or 5 star level. I think if you can get a good deal and are happy with a small room, then it's fine. But don't expect much in terms of […] amenities. Free Wifi is the best part, but as we all know that is a small value overall. I would only stay again if half what I paid or less... Read moreGenuine Hotels.com guest review
"Good hotel great location"
Clean, comfortable, great location - around the corner from Lancaster Gate tube station and across the strett from Kensington Park.Genuine Expedia guest review
"Convienient and clean--hard mattresses"
We stayed in the Best Western Mornington Hotel in order to be close to the Paddington train station where we would take the express-train to Heathrow airport. The approximately half-mile walk to the station was no problem for my wife and me. The hotel is in an old building that has been thoroughly updated with modern, clean rooms. The only complaint […] I have with the hotel is that our mattress was as firm as a slab of marble. Read moreGenuine Hotels.com guest review
"Tiny room good breakfast"
Room was tiny. I mean tiny! Also had a toilet oder. The shower did not have a full shower door and there were no washcloths. Breakfast was very good wide range of choices, bonus it was a buffet. Well worth the extra £20 for two.Genuine Expedia guest review
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