"Nice property outside of heavy traffic- would stay"
Surprised about the quality vs price!! We would definitely book again- highly recommend to friends and relatives!! Had more amenities than we thought and staff was very helpful!!Genuine Expedia guest review
Response by Extended Stay America Portland - Beaverton It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments, we were honored to have you as our guest. I am proud of our team for making your stay comfortable and providing courteous service. Also, I am happy to hear that you found our hotel to be affordable and at a convenient location. Thank you again for sharing your comments with us it truly means a lot to us and we appreciate them. We look forward to hosting you again in the future.
"Very good extended stay"
Simply fantastic to say the least. Expedia given me a great price. Thx for that.Genuine Expedia guest review
Response by Extended Stay America Portland - Beaverton Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our great location, breakfast offerings, and all at a great price. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
"dog food on the floor"
No room service for dirty roomGenuine Hotels.com guest review
We came to hillsboro on buisness and chose this hotel based on location to our jobs and thought these hotels are based on people joining them for buisness trips. They have no breakfast, they only clean room every 7 days and do not supply you with any more than two towels for the week. when I went down to the office to ask for more towels they were rude […] about it and handed me one knowing good and well i asked for 2 being there are 2 adults in my room. They replied with well were all out. Small parking lot as well not enough spots for anyone traveling with a truck and trailer. I will never stay at another extended stay again!!!! Read moreGenuine Hotels.com guest review
"Overnight in beaverton"
Room was good for price staff was nice but not overly helpful.. And what room doesn't have a trash can???Genuine Expedia guest review
Response by Extended Stay America Portland - Beaverton Thank you for the feedback about your stay at our hotel. I am sorry to hear that your room was not equipped with a trash can, this is not typical and I will be sure to address this immediately. I will also be sure to have my maintenance and housekeeping staff check each room daily and thoroughly to ensure that all necessary items are where they should be so that this issue is not repeated. While I am happy to hear that our staff was courteous, I apologize that they were not helpful as they certainly could have been. I have discussed your comments with the staff and used it as a tool to better coach our team to ensure that we are all delivering nothing less than the excellent service that our guests deserve. Still, I am happy to hear that the affordability of the room suited your needs. I am grateful for the feedback you provided so we are able to continually improve our hotel. We look forward to seeing you again in the future.
"Nice hotel, walking distance of shopping, restaura"
Easy check in and friendly helpful staff. Enjoyed having the kitchen facilities.Genuine Expedia guest review
Response by Extended Stay America Portland - Beaverton Thank you so much for posting a review of our property. Please accept our apologies about the towels and TV Channels. We are definitely making some changes to create an even better establishment, as there is always room for improvement. The things you have mentioned may definitely be brought up for consideration. Still, we are very happy to know about your great experience here with us, and that you were able to enjoy the wonderful amenities that we have to offer. We strive to be the best in our industry, and we pride ourselves on the unique things we have to offer that provides our valued guests with a "Home away from home" experience. We are certainly glad to have served you! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
"off the path"
Quiet neighborhood. Multiple eateries nearby. Low to no noise, Hospital area.Genuine Hotels.com guest review
Room service once a week for $100 a night - very poor and not competitive, never again.Genuine Expedia guest review
Response by Extended Stay America Portland - Beaverton Thank you for the feedback about your stay at our hotel. In response to your feedback regarding our room services, our standard housekeeping service is provided free once per week to our guests staying eight (8) nights or longer. Still, there are additional services that may be purchased as often as our guests would like for a minimal fee. I am sorry this was not communicated to you properly when booking the reservation. I will be working with our entire staff to ensure this message is conveyed better moving forward. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future, so that we can prove ourselves to be the best around.
Bed sheet was crumpled as if some one used prior to my entry to room.Genuine Expedia guest review
Did not have the non smoking room I reserved, and it smelled like smoke. 1/2 the light did not workGenuine Expedia guest review
Response by Extended Stay America Portland - Beaverton Thank you for your recent review of your stay. I am so sorry to hear that we were unable to put you in a non-smoking room. Unfortunately we cannot always guarantee room types, because it all depends on what is available on the day of your arrival. In response to your feedback regarding the lights, I will make sure that my maintenance engineer is aware of this and we will get it resolved immediately. Thank you for bringing this to my attention. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"like the remodel...will return"
Like the room decor. Very comfortable. Will return next time we are in Portland.Genuine Expedia guest review
Response by Extended Stay America Portland - Beaverton It is so rewarding to read that you had a comfortable and pleasant stay with us. Thank you for your comments. I am glad to read that you were pleased with our remodel and room decor. Though we are very happy about it, the main thing is that our guests are happy! Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
The room was clean and the bed was comfortable. However, the kitchen area left a lot to be desired. The refrigerator motor was loud and kept me awake several nights. I reported the problem but no action was taken. The dishes and cook ware was not cleaned well. I think it is left up to the guest before you to do a thorough cleaning but it should be checked […] by the maid service when a guest departs. Also, my room had no dish soap and I had to go to the front desk to ask for some. I had booked a king studio but was given a queen since they were overbooked. With all this said, I had given direct feedback to management via email and I received a response this morning that two of my nights would be refunded so that does help ease the pain. Read moreGenuine Hotels.com guest review
"Dirty and smelly"
The room smelled moldy and old. We found a long hair on the bathroom towel and on the bed and there was a bug on the bed. We said we wanted a king bed but we got a queen instead. It was very uncomfortable to sleep there but we checked in late and we were really tired so we just bared it through the night. The next morning we just left without showering […] cause we felt it wasn't clean enough to do so. We thought it was a steal for the price but the only thing that was stolen was my dignity. Read moreGenuine Hotels.com guest review
"Gave me a smoking room and no toiletries"
Gave me a smoking room inspite of booking a non-smoking room.Genuine Expedia guest review
Response by Extended Stay America Portland - Beaverton I have received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you were given a smoking room when a non-smoking one was preferred. Though we cannot always guarantee room types, we try to do the very best that we can to accommodate each and every one of our valued guests. I am very sorry to hear that we were unable to fulfill your request this time around, but should you need a place to stay in the future, we would love to have the opportunity to make it right with you. In regards to the toiletries that you were not given, this is simply unacceptable. As this hotel's manager, I can assure you that I will speak with my staff immediately regarding this matter. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
We had a very clean room, with a lovely staff that were very attentive to our needs.Genuine Expedia guest review
Response by Extended Stay America Portland - Beaverton Mia - Thank you for taking the time to write a review of your stay. I am sorry that dish towels were not available in your room, that should not have happened. However, I am very glad to hear that my staff was helpful and responsive to your needs. I am also happy to know that you enjoyed our complimentary grab-and-go breakfast. We understand the importance of saving time and money, so we are thrilled to be given the opportunity to offer our guests a convenient food option in the morning. Again, thank you for sharing your experience with us. We look forward to seeing you in the future, should your travels bring you back to our area.
Beds were comfortable. But short on towels and washcloths. The shower curtain had mold on the bottom of it. Found the staff friendlyGenuine Hotels.com guest review
"Quiet Hotel and still conveniently situated."
It was the day when the Rose festival events were held. Most of the Hotels were booked in full way ahead. This place was also full with the customers. The only one hotel staff was on duty on the front office at night. Our room only had a one set of towel. I walked to the office but the answer was they are out of towels. ??? You should have prepared […] for the essential requirement supply like towels, toilet papers and tissues. We had to share the wet towels that night. It was Big disapointment. Read moreGenuine Expedia guest review
Response by Extended Stay America Portland - Beaverton Jack - Thank you for taking the time to write a review of your experience with us. The situation you described regarding the towels and lack of supplies is truly regrettable, and for that I apologize. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we were unable to provide you with the tools you needed to make your stay nothing short of satisfying and enjoyable. Please know that as this hotel's manager, I can assure you that I have recently placed a very large order of supplies to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We sincerely hope that we have the opportunity to see you again in the future.
"Nice Hotel Room with a Kitchenette."
Extended Stay is a middle class hotel for people who are going to stay for an extended period of time. They offer a small kitchenette so that you don't have to eat all your meals in restaurants. I stayed only 4 nights and used it as a hotel since I ate all my meals with my daughter. The room was clean but the bathroom fan was very noisy.Genuine Expedia guest review
"Smoking room smoked out."
I booked a non-smoking room and when I checked in the room they gave me was a smoking room that smelled like, well I can't say (inappropriate language block). The clerk did not tell me that the only room left was a smoking room, maybe he thought I wouldn't notice....Please......Plus I waited 15 minutes for the clerk to check me in because he was running […] around the complex or so the sign said. I know I will not every use this hotel again. Read moreGenuine Hotels.com guest review
Had constant trouble with the toilet and they didn't clean our room the whole 2 days we were there. We had to go get our own towels and plunge our own toilet time after time. Other than that, I liked the layout and comfortGenuine Hotels.com guest review
"Its the little things that count..."
When we arrived at Extended Stay America, we found the property to be nice and clean. Although they say they cannot guarantee an "non-smoking" room, I was happy to find my request for such was honored. Why hotels continue to allow smoking in any room is beyond me, this is a true turn off when I look for a place to stay. The room was clean and ready […] upon check in. The "free wi-fi" was terrible and only good if you want to check email and such; no streaming video or anything with higher bandwidth. The one thing that will cause us to not return is the lack of small amenities. I ask you, what hotel or motel these days does not offer shampoo, hand lotion, conditioner? When I called the front desk, they said they were out because the order had not come in. Another review entitled "Mis-represented" from December of 2012 pointed out the same issue with this comment: lacking the standard amenities of a hotel. The staff said they "hadn't gotten a shipment of supplies yet so they couldn't help me." It appears this is a line the staff uses to placate its tenants. We had to go across the street to the local market to get shampoo and conditioner. So for the cost of a small bottle of hotel shampoo, this establishment lost our future business. “Never neglect the little things. Never skimp on that little extra effort.” Giving the best should be your trademark, but instead you cut corners and shirk responsibilities toward your paying clients. Read moreGenuine Hotels.com guest review
"Basic and lacking maintenance"
First room reserved smelled heavily of cigarette smoke. (Non-smoking reserved.) Changed rooms. New room given was situated right at the communal smoking area and facing stair well, so windows couldn't be opened because of smokers. Two of the four room lights weren't working. Kitchen shade for kitchen neon light was missing. Slow running drain. Stained […] carpets. Toilet kept constantly refilling. Nothing to clean dishes with (soap, brushes, sponge). Half of closet hanging space, broken and unuseable. Staff quality varies depending on shift. First employees cheerful, helpful, courteous, then next. bored, disinterested, acting interupted and short. Read moreGenuine Expedia guest review
"Close to Nike"
The room was a little shop worn and the recliner was broken. The HVAC unit did little to clear the stuff air in the room. It was quiet and the attendee checking us in was very friendly and helpful.Genuine Expedia guest review
"OK room for a reasonable rate."
The room was clean and in pretty good shape. Its not a new building but has been kept up. No soap or shampoo in the room so we had to go down to lobby to get it (they wouldn't bring it to us). It was quiet and in a nice neighborhood. Couple negatives : They offered soap but shampoo cost $2 in a vending machine. Overflowing trashcan near stairs was unemptied […] the whole time we were there. Seem to only have one person on staff. The continental breakfast was quaker oatmeal and coffee. They do not clean the dishware in the kitchenette and ours was dirty. Read moreGenuine Hotels.com guest review
"Nothing for something"
Room was not ready when we arrived at 5. Room was dirty and had no towels, soaps. Had to ask the front desk for towels and bedding for pullout couch. Found broken liquor bottle in the stairwell up to the room. Didn't know Beaverton had a ghetto but this place made it seem so. Terrible for the price. Motel 6 would have been better.Genuine Expedia guest review
"Pick a different hotel!"
This is a poorly managed and greatly disorganized hotel. First of all we were greeted with the news that they couldn't guarantee we would get the room we reserved and paid for. When we got to our room their was no tv. The stand was there and the remote but the tv was missing. We attempted to call the front desk but the phone did not work. Next a maid […] walked into the room. She was surprised we were there. She said she needed to clean the bathroom because it hadn't been cleaned yet. Shortly after that I pulled back the comforter and found blood on it! We recieved an apology from the desk clerk and a clean comforter but they never fixed the phone nor did we get a tv. I would highly recommend picking a different hotel! Read moreGenuine Hotels.com guest review
"Nice Hotel - Great location"
great location -- easy on and off the freeway system. front desk staff was great ---Genuine Expedia guest review
The inside Door handle broke in our first room. the second room was better but the trim used to open the cabinet doors for the trash cans were falling apart. and maybe a sleeve for the key cards so credit cards won't deactivate the room key. The continental breakfast wasnt as described.Genuine Hotels.com guest review
"A place to sleep for cheap"
Breakfast is minimal, staff was friendly and helpful.Genuine Expedia guest review
"A pull out bed is not a queenQu"
I had booked a room with 2 Queen beds because a friend and I were traveling to the Beaverton/Hillsboro area. When we checked in we were told that the room type we had reserved was not available. Instead of the room I booked, we were given a room with a King and a pull out. Since we did not know the area and it was after 9pm, we didn't have an option […] of wondering around to kind another hotel. Once we got to the room it was very clean and nice, but sleeping on a pull out with NO BEDDING (only 1 extra blanket was supplied - no sheets) was uncomfortable. The hotel itself is nice but I was very frustrated the room I had reserved was not available. What is the point of making a reservation if you can't reserve the room type you need? Read moreGenuine Expedia guest review
Staff was nice, grounds were clean, room was blah, got in town late and pulled out the hide a bed, there was crackers and fruit snacks all under the bed.. no sheets in the room for it, had to go to the office and request some since no-one answered the phone. Went to get into our bed and I noticed under the white fitted sheet there was something pink, […] pulled the sheet off the corner and there was dried food, looked like pink yogurt.... disgusting when informed the front desk she just said, oh sorry I will talk to house keeping.... won't stay here again Read moreGenuine Expedia guest review
The rates were pretty decent, staff was friendly and the room was very clean, and very quiet, which was nice after working 18 hrs that day, i would recommendGenuine Hotels.com guest review
"Always A Pleasure"
Aside from the beds being a bit hard, the hotel was great. The staff was friendly, and the room appeared to be recently updated. The air conditioning system was clearly new, relatively quiet, and worked very well. My husband and I stay here every time we have to visit family in Portland, and we're always pleased by how quiet and nice this place is, […] though I will say, we stayed in the smoking section, which was dead (and subsequently very nice and quiet), the non-smoking rooms appeared to be packed, so I can't vouch for how it may have been on that side of the hotel. Only suggestions: get softer beds and get shower curtains that fit properly in the shower, so that water doesn't get all over the floor. Read moreGenuine Expedia guest review
"okay but not as good as it might have been"
On the plus side, their staff was very polite, courteous and nice. On the down side, WiFi was broken on the first day although they had a tech doing repairs - guess they turned a negative into a positive with that. But for 2 days they ran out of their food supply for their "free breakfast" (we were not using it anyway). The room was fine except there […] was a constant sound from one corner like water rushing through a pipe. The neighbors were smokers in a non-smoking room - so they spent hours sitting in their vehicle in front of our ground floor unit, smoking. The smoke was then sucked in through our room's ventilation system. Overall, our stay was okay - not great, but okay. I have had better stays at other Extended Stay America's facilities and will continue to use them. Read moreGenuine Hotels.com guest review
"Hit a bad night"
We liked the facility, nice clean renovated rooms but it appears maintenance is not ongoing. There was a broken cupboard door and the "fully supplied kitchen" was pretty scarce, obviously no count kept of inventory. We arrived late, friendly staff but warned us the internet wasn't working and the shipment of breakfast foods had not arrived so no breakfast […] the next morning. It was true, there was no coffee or food at the office the next morning. There was coffee in the rooms. It's a nice place but appears to be poorly managed. I might try again if I need to stay for several days since the kitchenette would be handy. Read moreGenuine Hotels.com guest review
"No customer service!"
It was bad! Two beds in the room, yet only one set of towels. We called the front desk twice requesting additional towels & never did get any. The ice cube tray was full of...something gross, there was a strip of masking tape stuck on the bedsheet. You think they'd provide dish detergent if they want you to wash the dishes that you use.Genuine Hotels.com guest review
Heat did not workGenuine Hotels.com guest review
"Good Access to West Portland"
The hotel was OK, decent value for the price.Genuine Hotels.com guest review
My stay was great. The non-smoking room was freshly clean and in excellent condition. (New floor and carpet throughout).Genuine Hotels.com guest review
"Everything is perfect but one thing"
My parents like the hotel except for the air conditions is too loud. Overall it's a good experience.Genuine Hotels.com guest review
"Newly remodeled and comfy."
Great local hotel close to work, shopping and restaurants. Rooms are comfortable, clean and recently updated. We will be back.Genuine Hotels.com guest review
"Clean, quiet, friendly and conveniently located"
The hotel and staff were great! Very nice, clean, friendly place. The only thing I would have liked to see was an ice machine, especially since they have kitchens, and if you are staying for a while, you need ice to put in the ice chest you brought with your food when you are leaving. Over all, the stay was very nice.Genuine Expedia guest review
"over all stay"
No blow dryer in the room, had to wait for 45mins for someone to find one. The bed was not that comfy. overall its a ok little place, the set up is nice.Genuine Expedia guest review
"Super convenient for Nike. Great staff."
Pros: Literally across the street from the Nike campus. Exceptionally helpful front desk people. Great cleaning staff. Decent kitchenettes. Cons: A few of the laundry machines were in sour shape. There was broken glass from a car break-in in front of my room (next to the front desk) for more than a week before they cleaned it up (and even then, only […] after I brought it up). Read moreGenuine Hotels.com guest review
"i just need a room"
The first room the key wouldn't open the door. the second try the room hadn't been cleaned. third room was fine.Genuine Hotels.com guest review
"The case of missing tb"
Got to the room there was not toilet paper. Called the dedk and they had me come get a roll.Genuine Hotels.com guest review
This was listed as a hotel but it was an apartment with none of the standard amenities of a hotel. There wasn't even a bar of soap in the bathroom. The staff said they "hadn't gotten a shipment of supplies yet so they couldn't help me." You should have caveats about this place on your site. I blame Hotels.com for listing this place incorrectly.Genuine Hotels.com guest review
"Worth the stay."
This is a clean and decent hotel with a good staff. Our only complaints were that the beds were a bit too firm and the heater was old and a bit too much heat--it was either bake int eh room or freeze. Other than that, it was quiet, clean, and a pleasure to stay at.Genuine Expedia guest review
"Average hotel with average service."
A mediocre hotel with average amenities. The room layout was fine (2 double beds), with a small kitchenette, but amenities were horrible. There was no soap or shampoo in the room, we had to ask and they seemed surprised that we would even ask for them! Noone had cleaned under either bed, it was disgusting under there. The info said that exercise facilities […] would be nearby, but one clerk said there weren't any; I asked another at checkout and he said they were down the road and we should have been told about them. A big plus, they are pet-friendly but they charge $25 per night for a dog or cat. Read moreGenuine Hotels.com guest review
We are not very satisfied with our stay in that hotel!!first of all the staff there are not very accommodating,I booked 2 rooms for our 2nights stay,and they give us the other room which is not clean,the staff there said she is not aware that it was'nt clean and she is still angry to us why is not been told her @ once that it's not clean!!and there […] is no staff in the lobby @night time...bec.we came like very late @ night to check in coz we travel like 6hrs.& was raining that night so we kind of late to check in,I got a hard time to contact the customer service bec.there is no one in the lobby!!!I will never ever book again this kind of hotel,they are so disappointing!!! Read moreGenuine Hotels.com guest review
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