"Customer Service here means serving customers with an attitude"
Service was lousy: front desk lady had an attitude. Bathroom was ok but toiler was just dirty. Location was easy to get to from the highway but that's about all that place has going for it.Genuine Hotels.com guest review
"Nice location of hotel."
I was not impressed with the conditions of the hotel. We had a room with a door that led to outside. Right there was the outdoor pool in which the wall was falling down and not a pleasant sight to see. Room was in ok condition - wasn't impressed with the tub/shower. Surprised to see an older tv - flat screens are in most hotels now. The most impressive […] thing was the fact that the pool was open 24 hours. Nice job there! Read moreGenuine Hotels.com guest review
"lots of little disappointments"
I stayed here with my wife and two kids for three nights. We chose this hotel for its free breakfast and for its pool. Check-in was easy and normal. We stayed in a two-queen-bed room, and one of the mattresses was visibly sagging in the middle while the other felt very firm and new. The HDTV in our room apparently only received SD channels (and no kid-friendly […] channels). Our first breakfast was OK - bland, watery eggs, bland biscuits and gravy, but everything else was fine. Later that second day, we came down to go swimming and there was no "pool closed" sign on the door to the pool, but there was a pressure washer hooked up and sitting unattended in the pool area. We were then told that they had to pressure wash it that day and it would take a few hours. The pool was open later but had leaves and bits of vegetation floating in it. The third day, the pool was closed, which means we really only had one chance in three days to swim. Back to the room - the one time we had housekeeping reset the room, they did not vacuum the carpet or sweep the bathroom floor, which had a fair amount of hair on the floor, some of which was definitely not ours. The breakfast on the second and third days appeared to be the leftovers from the first day, including the same crock pot of gravy. We did not expect 5-star quality, but there appeared to be little care given to maintaining high standards. Read moreGenuine Hotels.com guest review
"Picked the wrong hotel."
The whole hotel was just wrong. The first room reeked of smoke. Second room smelled better but as we were about to go to sleep, the smoke detector started beeping (low battery). I went to the front desk got a battery. Later that night we realized the downside to the room we were sleeping in. It was right next to one of the side entry doors. We heard […] everyone coming in late, stumbling up the stairs, and worst of all waking up our baby. We would have been better off sleeping in our car. Read moreGenuine Expedia guest review
"Not as good as I would expect"
For a Wnydham owned location, I expected the hotel to be cleaner.Genuine Hotels.com guest review
Room was non-smoking but smelled like smoke. Toilet would not flush without water running over. Got moved to another room next morning, it was in better shape. Bedroom was nice in 2nd room, bathroom was musky smelling, but was better than the first room.Genuine Hotels.com guest review
"Nice hotel for short stay"
I liked it overall. Great experience. Great clean pool and hot tub. Loved the location and the room comfort. Would stay again for the price.Genuine Expedia guest review
Was happy with my stay.Genuine Expedia guest review
"Very nice and staff was extra nice!!!"
We arrived out of state and the staff was very helpful and the room was great!!Genuine Expedia guest review
It was a good value for the money and I would stay there again.Genuine Hotels.com guest review
"Great staff Very comfortable"
The staff is terrific and very helpful. Comfortable and nice for the price. Have stayed there numerous times this year and will continue to make them my first choice. Clean, convenient.Genuine Hotels.com guest review
"Convenient to Hwy, average"
Front desk personnel were friendly & helpful. Room was good, bathroom out of date. To take a shower you can't be over 5 1/2 feet tall. Pet-friendly (add'l $10) we were in one of the outside rooms so your door way was directly outside. A plus to that was you could get to your car without walking through the hotel. Like the black out curtains, we drove […] for about 11 hrs and we were tired so closing those made it really dark in the room. 2 pools which is a plus but we didn't use them because we could not leave our dog alone in the room. Really disappointed with the breakfast. The only thing hot was gravy, the biscuits were not even warm. Eggs & sausage were in warming trays. Coffee was good but the cups were too small, in fact all the cups were way too small for all the beverages. Only 1 coffee maker in the breakfast area, Really? This Baymont did not have waffles available. Read moreGenuine Hotels.com guest review
We did not like it at all. The toilet overflowed all the time in our room and in lobby. Our room was not cleaned, we found dirty underwear and trash under bed. They're guests living at the hotel and intimidate other guests. You could not use the two swimming pools both were all out of order. Could not use spa or fitness room due to it doesn't exist. […] The breakfast was not available. Our keys never worked and the staff didn't help with any of problems. Stay at the hotel next door. Do not book here again. Read moreGenuine Hotels.com guest review
"OK for one night."
Room had been recently renovated, so it was a clean room. Breakfast was disappointing. Staff did not stop to clean any tables, chairs, or counters. Good for a bowl of cereal. Indoor pool closed. Outside stairwells trashy, needed a sweep. Someone had a grill outside their door.Genuine Hotels.com guest review
"Not very clean place to stay"
Hotel had no elevators the stair case to the room had trash like chip / cookie wrapers. The room bathroom was dirty with black hair in tub and no towels and the beds where wore out. Had to go to front lobby to get towels and manager had to go to empty rooms to find clean towels. I told front desk manager at check out i was'nt happy with the hotel comadations […] and I would'nt stay at a Baymont Inn & Suites again. Read moreGenuine Expedia guest review
Good restful overnite in JoplinGenuine Hotels.com guest review
"nothing to see here!"
staff sucked, no phone book in room(had to borrow the desk book) parking was not available to any room on the east side of motel. had a lot of trouble carrying luggage entire length of motel. all other rooms had parking curbside three steps from the door. give it 1-1/2 of 10 starsGenuine Hotels.com guest review
The recliners need to be replaced and room key system needs updating. Otherwise a nice room for the price...quiet and comfortable.Genuine Hotels.com guest review
"The pictures were exagerated"
The hotel is an older building. It is well maintained. The beds were not that comfortable. The picture of the pool made it look a lot bigger. It is not that big and the water was cloudy. I would not get in. The exercise room had only 3 pieces of equipment. Two treadmills and one bike. The bike was broken. The treadmill turned off after 40 minutes and […] would not reset. Breakfast was adequate. The coffee was really good. We were on the first floor which was convenient to the breakfast. The front desk staff were very friendly and accommodating. There is no option to watch a movie in the room. It was nice to have wifi. Overall is was a pleasant stay. I would opt for a hotel with a few more amenities but for the cost it was a good deal. Read moreGenuine Expedia guest review
"Gave it another chance..."
I GAVE THEM ANOTHER CHANCE MAINLY BECAUSE I HAD ALREADY BOOKED THIS NIGHT IN ADVANCE AND COULDN'T CANCEL BUT I ALSO WANTED TO GIVE THEM ANOTHER CHANCE. THIS TIME IT WAS BETTER. THE ONLY PROBLEM THIS TIME IS I AM DISABLED AND I BOOKED A DISABLED ROOM WHICH I DID GET BUT THE BATH TUB HAD A HUGE WALL YOU HAD TO CLIMB OVER TO GET IN THAT I DIDN'T USE IT […] IN FEAR OF FALLING AND I ALSO HAVE TO USE A CPAP MACHINE AT NIGHT WHEN I SLEEP AND THE PLUG TO PLUG THAT IN WAS BEHIND THE BED WHERE YOU HAD TO MOVE A HEAVY BED TO GET TO IT. I HAVE A HEART CONDITION SO I WAS NOT ABLE TO MOVE IT BUT I DID CALL DOWN TO THE FRONT DESK AND THE GUY DOWN THERE CAME UP TO PLUG IT IN FOR ME SO IT WORKED OUT IN THE END. THEY ARE RIGHT AROUND ALOT OF FOOD CHOICES AND RIGHT NEXT TO DENNYS. Read moreGenuine Hotels.com guest review
Overall the hotel stay was comfortable and clean. Very little outside noise. Clean rooms. Good location and close to everything you could think of that you might need or want. Friendly staff. Comfortable beds. Overall a great hotel with a very decent price!!Genuine Hotels.com guest review
Great room, great breakfast. What more can you ask for?Genuine Hotels.com guest review
check in staff was very curteous. Our room how ever was not very clean lots of dust, drain for tub messed up came out of hole..bed was horrible my back was hurting in the morning. Breakfast was great! other than that it was good.Genuine Hotels.com guest review
I always like staying with Baymont, but their beds are hard on my back. Within a couple of hours, I was unable to find any comfortable position. We stayed two nights at the Joplin Baymont because it was close to where my brother lives. Both nights, one night at 4:00 am and the other at 5:30 am, the TV came on by itself. There was no picture, just hideously […] loud audio. I don't know if there was a wake-up timer set, but the sleep timer didn't work. That wouldn't keep me from staying with Baymont again, but I would recommending fixing the tv and providing remotes that actually work. Read moreGenuine Hotels.com guest review
"very helpful front desk staff"
While on a trip with my family, I had to work early in the morning before they woke up and the front desk staff were very helpful with free photocopies, envelopes and other office supply needs.Genuine Expedia guest review
"Great night's sleep! Terrific breakfast!"
The room was in pretty bad shape. Worn carpet. Mold between tiles in tub area. Faucet handles very loose. In spite of all of this, we got a very good night's rest, and the breakfast was the best free breakfast we've had on the road. So in reality, what we needed most we got, but the room's condition left quite a bit to be desired...Genuine Hotels.com guest review
Terrible, old hotel . Parking lot, was also a truck stop. Much truck noises.and the smell of the fumes in the late evening and morningGenuine Hotels.com guest review
We found a large hairball in the shower drain. a slipper was left in the room from a previous guest. the indoor pool was ice cold and when something was said to the service desk they stated the heater should be on. we said there was no way it could be. they did not make any effort to fix it or appologize. the hallways and lobby were chilly as well. […] i felt like the people there did not take their job serious Read moreGenuine Hotels.com guest review
"I will stay again."
Much nicer than the place we stayed last time we were in this area. Room smelled fresh and clean when we entered. Good breakfast each morning. Room was comfortable and clean. Location was right off the highway and close to many restaurants and places to shop.Genuine Hotels.com guest review
"an okay stay for just a day"
The staff was helpful and courteous. the jacuzzi and pool were pleasant and relaxing. Our room was clean and the bed was comfortable. The bathroom left a little to be desired though with broken tiles, which did not give a feeling of cleanliness.Genuine Expedia guest review
Very comfortable rooms. Good stay. Hot tub was good and hot. Staff was very courteous except when asking for receipt. Seemed like they were put out to explain that I had to get receipt from Expedia. It was nice they had computer and printer by main desk. Helpful.Genuine Expedia guest review
"worth the price"
Not the newest or best around, but certainly worth the price and great location.Genuine Expedia guest review
The first room we were given did not have a pull out couch as requested in the reservation. The second room we were given, in order to accommodate three grown men, had bunk beds.Genuine Expedia guest review
The staff were very friendly. When we got to the room, it had a musty smell that was a cross between old cigarette smoke and a used A/C filter. It appeared that someone may have laid on the bed. Overnight, it got a little chilly, but when I tried to use the heater, it smelled like it was burning something and set off the smoke alarm.Genuine Hotels.com guest review
"Close to alot of attractions"
I found this hotel ineed of a renovation, it is outdated. the first room I was in the air didn't work, the second room I was in the air controllers was broken and the tub in the bathroom had rust around the fictures.the location and staff was the only nice part about this hotel.Genuine Hotels.com guest review
"Better motels in the area"
Motel in its day I am sure was fine, but now has old run down feel. even the sheets on the bed were in worn condition. Had old dirty feel to the place. If I had not already paid in advance through hotels.com I would have canceled and moved to a another motel.Genuine Hotels.com guest review
"Well past its prime."
This property either needs to be torn down or gutted. The hallway carpeting, worn and dirty, is the first thing you notice. And it doesn't get much better from there. Do yourself a favor and spend a few more bucks to find a decent hotel in Joplin.Genuine Expedia guest review
"Not at all happy"
one of the rooms smelled real bad and didnt look like it was cleaned at all, the other smelled much better but wasnt very clean either. jacuzzi was cold first night and broke the second night.Genuine Expedia guest review
goodGenuine Hotels.com guest review
"Run down hotel ineed of a huge remodel"
Upon checkin, there was an angry man who had been locked of his room & no one could get him in. The carpet in the hallway was so dirty, it was black. The paint is chipped everywhere. My first room smelled like smoke although it was a non-smoking room. The next smelled better but was not great. The bathroom was old and dirty. There was mold in the tub. […] The mirror and sink were chipped. The furniture was stained. The bed was lumpy and the linen was pulled. The good thing was the people were friendly. . I would not stay here again. The best western right across the street is better. Read moreGenuine Expedia guest review
Only not happy when the room smell smoking, They spray but not really get away. I have children and myself could not sleep well during that smell .Genuine Hotels.com guest review
very goodGenuine Hotels.com guest review
"convienetly next to a gas station"
The breakfast was awful every morning. Below average. Staff was great and very helpful in all mattersGenuine Hotels.com guest review
We had two "non-smoking" rooms. One was perfect, the other smelled pretty badly of smoke. Other than that, and that the hot tub was drained, it was just what we needed.Genuine Hotels.com guest review
Nice hotel. Good hot breakfast. Overall, very nice.Genuine Hotels.com guest review
stay was good but left personal clothing items in the room (Sunday church outfits) and after calling the next day they were not turned in and never returned --so that kindof ruined things .Talked to management they want me to check back after they contact housekeepping to see if they were found and turned in.will contact later Monday afternoon.Genuine Hotels.com guest review
"Right off the highway!"
The location was excellent -- right off the highway and near lots of stores/eating places. It was difficult to get in and out of the parking lot because there didn't seem to be a dedicated entrance for just the hotel. Aside from that, it was an excellent value for the money. Room came with fridge and microwave, too -- nice!Genuine Hotels.com guest review
"spa was off"
Everything was ok but when you say you have a spa you need to clean and fill it upGenuine Hotels.com guest review
"Worst housekeeping staff - EVER!"
It was a place to sleep, and although the beds were comfortable enough, the room and even hallways throughout the hotel were certainly NOT clean. There were visible dust bunnies under and around the mini-fridge and behind the night stand between the beds. We also found a pair of rolled up socks behind the night stand when looking for outlets to plug […] cell phone chargers into. The coffee pot had not been cleaned from the previous guests and the bathroom mirror when steamy had awful streaks running down it as if it hadn't been cleaned in ages! When checking out I mentioned to the concierge that their cleaning crew could do a LOT better, and she actually agreed with me! No apology or anything!!! Read moreGenuine Hotels.com guest review
"House keepers skimp on bathroom cleaning."
The woman at the desk Bonnie was very cordial and pleasant. The bathrooms were like they never were cleaned. The rest of the room was nice. The rest of the hotel had good upkeep. The breakfast had a wide variety of items. There was a Denny's next door. It was OK as far as Denny's go. Denny's was not affiliated with the hotel.Genuine Expedia guest review
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