The room we were given after booking through Hotels.com had a 2 inch door jam gap which allowed light and noise into the room. Room had no view and was positioned adjacent to a large fan that was disruptive when trying to sleep. Nice hotel, decent service but terrible room! i've stayed twice before and perfectly decent rooms...Genuine Hotels.com guest review
"Great location and wonderful amenities."
The hotel exceeded my expectations. The adjacent restaurant was amazing as well. I will definitely return to this hotel in future.Genuine Hotels.com guest review
I like this hotel a great deal. However, we were in the "Broadway Building" which feels like a large, non-descript hotel. Get a room on the main site. The room was very comfortable but street noise is an issue.Genuine Hotels.com guest review
hotel rooms, unlike the lobby which is fresh modern and airy, are a bit dated.Genuine Hotels.com guest review
Response by The Lodge at Sonoma Renaissance Resort & Spa Thank you for your feedback! I am glad that you had a chance to enjoy our lobby space. We renovated it two years ago and it has been well received. Our guest rooms will be renovated at the end of this year, so please come back and experience the great new look!
Overpriced for what the room turned out to be. Paid the resort fee but didn't have access to the spa for a sauna etc. Good concierge.Genuine Hotels.com guest review
Response by The Lodge at Sonoma Renaissance Resort & Spa Thank you for taking the time to share your feedback with us. I apologize for you not having access to the Spa, but hope that you were able to take care of the additional amenities that were offered with the Resort Fee . We have a room renoavation planned for the end of the year and hope that you will stay with us again in the near future!
"Comfortable and great location"
Have stayed here many times before and always have enjoyed it. Nice wine tasting in lobby before heading out for dinner.Genuine Hotels.com guest review
"Nice hotel but F&B questionable"
Room exceeded expectations. Nice, spacious, and very clean. Seemed well maintained except for the toilet paper dispenser that was broken. Front desk, shuttle driver & bellmen were all great. Disappointed with the quality of the food for room service and very displeased with the service we had @ Carneros for breakfast. Both room service's pricey filets […] were discovered to be charred after the wife and I returned to the room from a night out. We wondered why our kids barely touched them and were still hungry (they ate the fries). I don't blame them as I wouldn't have eaten that. Dining in house was bad too. To make a long story short service was horrid. To compound the bad service and either delayed or missing items, after we finished eating we had another couple and their daughter join us. They also got the bad service along with missing items too. Running behind for checkout due the unwelcomed lengthy breakfast, the waitress finally returned with the bill not split & a 20% large party grutuity added!! Industry standard is 18%. I normally tip 20%+ for even decent service this was a joke. I had to complain to the manager where she split the bills and took 20% off our bill. I still left the waitres $10 she didn't deserve. It's a shame as you'd think in Sonoma good food/service would be at this 4-star resort. They need to to do better. Otherwise everything else was great I just wouldn't recommend anyone eating here. Read moreGenuine Hotels.com guest review
"Terrible service at the front desk spoiled my stay"
Terrible service at the front desk spoiled my stay. Front desk insisted on charging a daily resort fee that clearly should not have been charged, and was curt, rude, and condescending. Had to call hotels.com so they fixed the issue by talking to the manager. Kudos to hotels.com, and FAIL to the Sonoma Renaissance. Will stay at the Fairmont next tim […] e. Read moreGenuine Hotels.com guest review
"Terrible service spoiled my stay"
Terrible service in the front desk spoiled my stay. I had fully paid the hotel when booking, and yet was charged a "resort fee" on a daily basis. Tried to explain that this fee should not be charged to me, but the woman I had the "pleasure" of dealing with was rude and patronizing, treating me as if I were clueless and had never stayed at anything but […] a one star hotel. Did not want to keep arguing with her, is I simply said OK. Of course, called hotels.com and thankfully will be reimbursed for that charge. Just wish I remembered the name of that front desk woman, as she has no clue how to treat customers Read moreGenuine Hotels.com guest review
"Out of the blue, charged an extra $20 per day fee"
This is my first VERY NEGATIVE experience booking a hotel in hotels.com. The hotel out of the blue charged us a $20 "resort fee" per day to each of the rooms in our family vacation. This was not an optional fee, but obligatory. And this was NOWHERE ADVERTISED when booking in hotels.com. Really disappointing, to be charged an arbitrary $20 a day "resort […] fee" (we didn't use any facilities, i.e. no spa, no nothing... and they charged for those separately anyways!) after having paid in full in hotels.com (at a tune of over $300 a night to boot). Felt like a complete ripoff. Will complain with hotels.com. Hopefully they will be more receptive than the rude staff at the Sonoma Renaissance (boy was the woman in the counter rude and condescending to some in our party). Read moreGenuine Hotels.com guest review
"an unequivocal "meh""
this place is ok if you are not going to be at the hotel that much. It doesn't leave a huge impression either way. while not lovely, it's not charming either. they also failed on the little things: no in room menu, forgot things on the order, that type of thing. HEADS UP: hotels.com tells you there is no resort fee but there is. This hotel took it off […] but there is definitely a miscommunication going on. Read moreGenuine Hotels.com guest review
"Another great stay at The Lodge at Sonoma!"
Loved it - beautiful room overlooking the interior patio and pool. Heated hot tub and pool was great for a late night tub and swim before bed and again in the am. Sunny day meant a great lunch by the pool. Great wine selection. The hotel was clean, upscale and dressed up for the holidays. We ended up extending out stay. Higher priced than some of the […] cheaper places in town, but well worth the price for a great weekend. Close to everything. Great bike shop a block or so away - we rented bikes and rode through the beautiful surrounding hills. Read moreGenuine Hotels.com guest review
The manager and front desk staff worked hard to help us. Upon check in we were upgraded from a room to a cottage. We had a problem with our fireplace The first night. We were given a huge suite for our second night and a free breakfast. The suite is lovely, but quite a walk from the parking lot. Very beautiful well manicured gardens throughout the property. […] The restaurant is great. We ate several meals there. The free wine tasting and Thursday evening pouring made for a fun evening. The locals are very friendly. The free breakfast was on Sunday morning. The buffet was served about 20 minutes after opening. We were expecting food sooner. BUT again the food was very good. I joined the hotel group for a hike and enjoyed the community and information given. Read moreGenuine Hotels.com guest review
"room was not ready at 4PM checkin"
We arrived exactly at 4PM and we were told that the room was not ready. It was not until 40 minutes later that it was ready -- when you have a newborn in tow this is quite the inconvenience, especially given how much the room was. As we paid for the room in full through hotels.com already, the staff said they couldn't give us a discount --- as a result […] we will never prepay in full in the future when given a chance to pay at a hotel. Also, the room doesn't have black out curtains over the plantation shutters on the patio doors so the east facing room got bright in the morning as the light leaked through the shutters. Read moreGenuine Hotels.com guest review
"Beware Extra Charges"
An otherwise wonderful stay to celebrate a friend's 80th birthday was marred by an undisclosed "resort" charge of $20/day. Even the list of the 'daily resort amenities' on the key cover does not disclose that there's a charge or what it is, nor does your website. The only note on the website is a 'surcharge' for internet access (typically a guest reserves […] the right to decline). Some of the items on the list include discounts which the guest is clearly paying for through the daily charge (totals less than $20). It also includes some items that a guest would rationally considered to be free at an upscale resort with upscale room charges, i.e. access to hotel's fitness center & overnight self-parking (this is NOT in an urban area!). The only thing going for them is that they "waived" the charge when I complained about non-disclosure (I'll know when my credit card bill comes through if they did so.) This needs to be disclosed on website. Read moreGenuine Hotels.com guest review
"The Lodge at Sonoma"
Our first vacation to the Sonoma and Napa Wine Country, and easy access for day travel to Napa. Convenient "Caneros Bistro & Bar" restaurant on the property with an excellent menu for breakfast and dinner. Beautiful pool and lounging area outside. Comfortable lobby with sunny view. Wine bar and tastings in the afternoons. We did not have time to use […] the spa. Read moreGenuine Expedia guest review
We left our room in late morning and returned at 3:00 PM. The room temp was around 85 degrees. Stifling!!. We call ed front desk and were advised that he airconditioner automatically shut off when we were not in the room. Our room faced the late afternoon sun on the 2nd floor. The temperature was over 90 outside. The air did not get cool for 20-30 minutes […] and it took an hour for the room temp to drop to a satisfactory level. This is a ludicrous policy for a hotel that charges $$$ a day. Motel 6 maybe, but Marriott???? Read moreGenuine Hotels.com guest review
We wanted a quiet, comfortable room, a good pool, a spa and a luxury experience. The Lodge excelled on all counts. The only problem was that I never wanted to leave!Genuine Expedia guest review
"Even in wine country, details matter"
Sometimes it's the little things that add up form an impression. I'd phoned two days before arrival to remind about some requests I'd made when booking the room to avoid triggering my allergies. At check-in, I asked again; there was no record of my requests.The man who checked us in after the resulting delay didn't mention was in a hotel consisting […] mostly on one-story cottages set amid pleasant gardens, our room would be at the top of a steep flight of outdoor stairs. I wouldn't have turned down his offer of help with our bags had I known. In the room, there were no slippers, a pen but no note pad by the phone, and, as we discovered after dinner, no working TV. The picture would appear, shrink to about quarter screen size, and then disappear completely. It took a total of more than an hour and two calls to the front desk to bring help. The staffer who turned up was clearly annoyed to have been summoned past midnight and in the end did nothing to fix the problem. Other negatives: noisy groups late at night and early in the morning, particularly around the pool; crowded parking lots; sprinklers that sprayed across narrow walkways. Read moreGenuine Expedia guest review
"Good location with very nice restaurant"
When I arrived the air conditioning system was dripping water from overhead. I alerted front desk and "engineer" was sent to fix. Same thing on day two. By third night I was too tired to bother and at some point the dripping began to ice and heat was coming out of air conditioning unit (ugh!). Beware that this hotel hosts weddings and the pool area […] can get quite noisy late at night, thanks to guests who have had too much to drink. Read moreGenuine Expedia guest review
"Nice but not for the money"
We paid over $500 for a cottage. We had 3 people staying so needed the fold out bed. They called to ask if we needed anything and we let them know we would like the fold out bed pulled out. We arrived home from dinner and no one had come to the room. So we called again and someone came by with sheets. No pillows, no blankets, no offer to make the bed. Also […] in the morning, we had room service and brought coffee and they did not send any milk or sugar. Just sort of no attention to detail. I thought this was pretty lame for the price. Also there were barely any towels and the products smell terrible. The pool and grounds were very, very nice. Read moreGenuine Expedia guest review
"It was OK."
We've arrived right at the check-in time, but the room wasn't ready. We've waited by the pool for their phone call to me cell, but they forgot about it. We did not get into the room till an hour later, but no complimentary drinks or anything. I've paid for room with breakfast, but we were told that the breakfast was not included. Luckily, I had Expedia […] confirmation mail with me on my phone, and I was able to show that to the front. They did give us the voucher, but I believe the guy was still a bit skeptical about my booking. It did not make me very comfortable staying there. The pool was crowded by the families with kids, and no chaise lounge chair available every time we've try to get one. The pool attendants weren't very on top of their job, so many chairs were just occupied by the wet towels. My pool at home is much nicer, so I decided to forget about hanging out by the pool, but my daughter was determined to get a chair. After she finally found one, she realized it was too noisy with small children and retrieved to the room. The free shuttle to the town was a nice option. Since I didn't want to drink and drive, it gave me a opportunity to enjoy a cocktail with dinner. You just call the number and they will come pick you up right away. The driver was very friendly, and gave us some ideas on where to eat also. If you are planning a family trip here, I think it's a good place to stay. I much rather find a quiet hotel next time. Read moreGenuine Expedia guest review
The mattress was horrendous. The room was nice and the grounds were very nice, but all of our backs were killing us.Genuine Hotels.com guest review
It was a wonderful hotel with very friendly and service-oriented staff. (This comment could be added to my other review, since we added another night to our stay)Genuine Hotels.com guest review
It was a wonderful home base for our daughter's wedding at Cornerstone Gardens in Sonoma.Genuine Hotels.com guest review
Very poor service and marginal location overshadow hotel itself. Would not stay again.Genuine Hotels.com guest review
"Good but not worth the price."
Ratings are good but it is not worth the price. In addition, they want to charge $12.95 per day for internet. I have stayed at equally good hotels for half the price and free internet.Genuine Expedia guest review
"Nice location, convenient for touring Sonoma."
The Navigator was very helpful soon after we arrived, she helped us in deciding what to see and even offered some nice discounts for wineries we wanted to visit. We enjoyed breakfast ordered from room service the first morning, however, a new ordering form was not left for the other two days. The spa was very relaxing and zen-like!Genuine Expedia guest review
Was disappointed with room they gave us. I asked to be moved. they did move us to a better location. But, thought it was too bad I even had to ask.Genuine Hotels.com guest review
"Beautiful, very relaxing, the staff is excellent!"
Big and relaxing rooms, ours had a big tub and a fireplace! Huge pool with cabanas, the staff is excellent, helpful, and make your stay feel like you are the only people in the world. It was a beautiful place, and also felt very romantic. Would recommend this resort to anyone!Genuine Expedia guest review
Stayed here for one night, moderately updated older lodge, nice people, rooms are sizable but amenities aren't on par with their prices. Staff was super nice. Would stay again but only if there was a deal running. PS - it's a mile to the town center from the lodge, so it's not exactly close to bars and food.Genuine Expedia guest review
"Great hotel and spa!"
Lovely hotel with comfortable rooms and friendly helpful staff. Great pool, but my only complaint is that it needs to be cleaned every day, lots of things floating in the pool was not nice!! I had the Rose scrub spa treatment and would highly recommend this.Genuine Hotels.com guest review
"Great place to relax!"
Great stay in Napa. The hotel staff was friendly and very professional. We received complimentary upgrades as well as a bottle of champagne as we had gotten engaged earlier in the day. We were extremely impressed with the service here. Additionally, the resort is beautiful and the pool was very fun.Genuine Hotels.com guest review
"Good location, beautiful grounds"
I recently stayed here for one night after visiting wineries in Napa. Four people to one room, which shouldn't have been a problem since I was told that there were two double beds and a queen sized sofabed. The sofabed was not even a double size. It was a little more uncomfortable having two people in one double, but we made it work. For those sleeping […] accommodations, I felt the price was quite high. We didn't spend a lot of time there, so other than that the grounds were very well maintained, the staff we encountered were extremely friendly, and checking in and out was quick and easy, I can't comment on the other amenities. Read moreGenuine Hotels.com guest review
"Everything in the hotel overpriced."
We thought the hotel was nice, but everything in the hotel, particularly the spa services were overpriced and we mostly did not use them. The pool is way too small to swim laps. We will not go back again. We had just gone to Selonge in Calistoga, and enjoyed the stay much more, buying a number of spa services. Calistoga is also a nicer place to visit […] then Eonoma. Read moreGenuine Hotels.com guest review
"5-star stay for girlfriends trip"
Check in was great! The front desk team was very nice & the lobby is beautiful. The location is great for downtown Sonoma and the room was clean and large enough for 3 girls to stay comfortably (or even 5 slightly tight in the beds). As there is a pull-out. Nothing bad to say at all about this hotel. I would stay here again.Genuine Hotels.com guest review
The hotel's pool and lobby were beautiful. The rooms were a little older, so they weren't necessarily as nice as I would've liked. However, I wasn't completely grossed out or anything.Genuine Expedia guest review
"Friendly and Comfortable"
The staff was very friendly and accommodating. The room was clean, comfortable, and cozy. Having fireplace is the room was an added bonus. We enjoyed a delicious dinner at the Carneros Bar & Grill. The food and service was excellent. I would definitely recommend this hotel, and hope to stay there again soon!Genuine Hotels.com guest review
"The Lodge, a great base to visit the wine region"
The Lodge is a great place to stay to visit the wine region, great facilities, very friendly staff and ideally located in the wine region of Sonoma. The staff are always prepared to help, there is a shuttle bus that they use to take you into town for some wine tasting and restaurants. They also have their own wine tasting in the hotel at 4:30pm each […] afternoon. Read moreGenuine Hotels.com guest review
"Perfect resort for a romantic getaway!"
As soon as we were greeted by the concierge, we were in love with this place! We chose the cottage and we could not have been happier! The king size bed was very comfortable, the bathroom with separate tub and shower was plenty big, and the gas fireplace in the sitting room set the mood (and put out adequate heat)! The overall property is gorgeous, […] especially the pool area with the propane fire towers lit at night. Lastly, make sure to eat at the attached restaurant...it was delicious (dinner and breakfast). Read moreGenuine Hotels.com guest review
We stayed here after touring the wine country in Sonoma. We have a king with a balcony and ate at the Carneros restaurant next to the hotel. Great deal all around. There bathtub is big enough (and nice enough) to treat as a hot tub. The fireplace was a nice touch as well.Genuine Hotels.com guest review
"Great hotel - close to everything"
Wonderful place to stay in Sonoma. It also has a fantastic restaurant attached.Genuine Expedia guest review
"A great place to stay"
We had a great stay. Having the gas fireplace in the room was a nice touch. We would highly recommend to others.Genuine Expedia guest review
Only stayed 1 night but wished we could've stayed longer. The cottages are very nice and the fireplace is a plus on cold nights. They had nice fire pits by the pool and a jacuzzi. Very romantic place ... Mostly for adults. Complementary wine tastings too. One MUST DO while staying here is eating at the restaurant Carneros! The food is amazing!! Crab […] pizza was delicious (this coming from a person who doesn't like pizza much), best of all was the Nutella dessert OMG!!! You can also order in-room service. Hope to return soon, it was a great stay in a very central location. CHEERS! Read moreGenuine Hotels.com guest review
"good but not much of a lodge or spa"
It is definitely a Marriott hotel , complimentary wine tasting in the lobby, complimentary shuttle was great because it is too far to walk to the restaurants and bars in the square. It is very clean and the tub and deck outside the room are great. For the price , if you are looking for a typical "lodge and spa" this is more of a modern safe chain hotel, […] you know what you are getting. Read moreGenuine Hotels.com guest review
The restaurant Carneros Bistro and Wine Bar at the hotel is great.Genuine Hotels.com guest review
"Almost like home"
A great place to stay if you want to enjoy everything the wine country has to offer.Genuine Hotels.com guest review
"Ok but not great"
The place feels more like a holiday inn but try to be more upscale.Genuine Hotels.com guest review
Would go again in a heartbeat. Mt only complaint, as it is with all Marriott properties, is the charge for WiFi.Genuine Hotels.com guest review
I have stayed there before and it was again delightful! I liked having the restaurant right next to the facility to eat!Genuine Hotels.com guest review
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