Great experienceGenuine Hotels.com guest review
"Nice but not worth the price"
THe Lodge was nice and the staff was very friendly and accommodating. The nightly room cost was not justified by the amenities. Would not stay here again.Genuine Hotels.com guest review
"Great Common Area, in a so so location"
Good hotel, helpfull staff, fancy lobby decorated in modern style and nice pool area with fire pits. Location so so. Wine hour 4:30-6Genuine Hotels.com guest review
This is a very nice place to stay.Genuine Hotels.com guest review
"Girls Wine Trip"
Spent the weekend with 5 girls wine tasting in Sonoma and stayed here as we had heard it was very close to everything. Hotel was very nice, staff was nice, shuttle was amazing and the location was close to everything. Food was great---bar fun...but cleaning of the room was horrible! We were there for 3 nights in one of the cottages with 5 girls and […] they only cleaned one time! We ran out of toilet paper, towels, shampoo and had to keep going to the front desk to complain. They gave us one breakfast voucher as a "sorry". Gee, thanks. P.S. They also served Sangria for their wine happy hour...worst thing I have ever tasted. Read moreGenuine Expedia guest review
Response by The Lodge at Sonoma Renaissance Resort & Spa Thank you for taking the time to share your experience with the Lodge at Sonoma Renaissance Resort & Spa. Please accept our sincere apologies for the quality of housekeeping service you experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. We are updating our summer strategy for groups and families to add more amenities and linen to the rooms. I am glad that most of your interactions were positive, and I hope we can welcome you back soon and provide a flawless experience throughout your stay.
Nice hotel. Service was a bit slow and missed having room service availableGenuine Hotels.com guest review
"Day stay in Sonoma"
The hotel room was right next to a very noisy event center. The parking was full of guest for the event center and the hotel did not leave enough parking for the actual paying hotel guests. It took me 30 min to hunt down a parking spot. The room amenities were average similar to those of a 3 star business hotel. In the checkout date the hotel disabled […] my keys before I had a chance to check out. The hotel has extremely high pricing for the average to poor service. I would not recommend this to anyone. Read moreGenuine Hotels.com guest review
The room was nice, a little dated, but okay. Bed was pretty comfortable and the room was huge.Genuine Hotels.com guest review
"Across the street from Train Town"
Very nice large hotel. The rooms are laid out in many buildings, probably at least a dozen. The pool area could use more shade and there is pool service. The pool area is not at all private; it is quite public. There is another small pool in the spa which is only available to spa guests. Rooms are spacious.Genuine Hotels.com guest review
"Great location, comfy room with patio"
The lodge is a solid 4 star hotel. The hotel is clean, comfortable, and spacious. We had a walk out patio where we enjoyed wine and cigars. The hotel staff even brought us matches within minutes. Highly recommend this hotel for a stay in Sonoma.Genuine Hotels.com guest review
"fantastic service, great location,great food, wind"
i loved every minute of my stay. The staff was very helpful and accommodating as well as very friendly. I would definitely recommend this hotel!!Genuine Hotels.com guest review
Service was understaffed and practically non-existent. Pool service was the worst I've ever seen, not to mention filthy and no chairs to sit on, and no towels to use to sit on the ground. For the price I paid, I cant believe the Holiday Inn feel I got. It's hardly a Wine Country resort, although the cost is- so disappointing. Room was clean.Genuine Hotels.com guest review
Response by The Lodge at Sonoma Renaissance Resort & Spa Thank you for taking the time to share your experience with the Lodge at Sonoma Renaissance Resort & Spa. Please accept our sincere apologies for the quality of service you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. We are taking a second look at our pool strategy as your comment does not go over looked. I appreciate you taking the time to share this feedback and I hope we can welcome you back soon.
"1 night stay"
Wish we could have stayed longer. Hot tub was great, location was awesome and the restaurant was fabulous. If I come back to Sonoma I will stay here again!Genuine Hotels.com guest review
Excellent. Staff was awesome and very knowledgeable about local sites. Jack London park was a great recommendation by the desk staff. Room was fantastic and romantic. Just can't beat a fireplace in room. Very reasonable price for what you get.Genuine Hotels.com guest review
nice facility. Exceptionally actuallyGenuine Hotels.com guest review
First of all, the hotel is beautiful! It's comfortable and clean. Second, I heard little to no noise the whole time. But most of all, the staff must have all graduated top of the class in hospitality! They were polite, helpful and never made you feel as if you were bothering them. I needed my tv fixed so I called the front desk and they had a man up […] to fix it in less than 5 minutes. He was polite and fast. Thanks! I will stay again next time im am in Sonoma. Read moreGenuine Hotels.com guest review
"Fantastic place to stay"
Great service. Called and let them know I wouldn't be arriving until 2 am and it was not problem. Comfortable beds, great spot to sleep in Sonoma.Genuine Hotels.com guest review
Was here for one night on a girls' trip. Wish we could have stayed longer b/c the setting was very pretty. There was a free shuttle that took you into town, which was only about five minutes from the hotel.Genuine Hotels.com guest review
Hotel and staff were excellent! Great location, pool area very nice.Genuine Expedia guest review
"Very nice hotel in Sonoma."
We had an excellent stay at this hotel. Grounds and lobby were impeccable.Genuine Expedia guest review
"Very nice hotel"
We spent only 1 night but got there in time for free wine tasting. Then got the free shuttle to downtown, had dinner then called the hotel to pick us up. We purchased the breakfast with our room and very pleased we did. It was excellent!!!!Genuine Expedia guest review
outstandingGenuine Hotels.com guest review
"Nicest Hotel in Sonoma"
The best hotel in Sonoma if thats were you are planning to stay. Very friendly staff. I had to cut my trip short and they were very nice in proviing a refund for the day I booked but could not use.Genuine Expedia guest review
Our room was extremely noisy during night with fans going on and off perhaps from the outside roof. If we had booked a second night we would have requested different room. There was a price discrepancy because when we booked though Hotel.com they quoted us a Total price but the actual bill the property charged was more and the explanation from front […] desk was vague and they never gave us a copy or receipt.. Read moreGenuine Hotels.com guest review
"Wine country stay"
The Lodge was beautiful. We came to visit vineyards, and the navigator at the hotel was SO helpful. She gave us cards for free tastings and made GREAT recommendations. The hotel is very convenient to downtown Sonoma and many vineyards. I would definitely return.Genuine Hotels.com guest review
"great hotel vey close to downtown Sonoma"
Very good experience and their restaurant is very goodGenuine Expedia guest review
We loved at Stay at the Sonoma Lodge it was such a wonderful hotel I cannot wait to come back. It is 1 mile form the Center of Town Square they have a shuttle that takes you. The restaurant on the premises is phenominal and we loved Jason the bartender and the front desk checkin staff. Everyone was so nice and accomodating I give it 5 stars!Genuine Hotels.com guest review
The room we were given after booking through Hotels.com had a 2 inch door jam gap which allowed light and noise into the room. Room had no view and was positioned adjacent to a large fan that was disruptive when trying to sleep. Nice hotel, decent service but terrible room! i've stayed twice before and perfectly decent rooms...Genuine Hotels.com guest review
"Great location and wonderful amenities."
The hotel exceeded my expectations. The adjacent restaurant was amazing as well. I will definitely return to this hotel in future.Genuine Hotels.com guest review
I like this hotel a great deal. However, we were in the "Broadway Building" which feels like a large, non-descript hotel. Get a room on the main site. The room was very comfortable but street noise is an issue.Genuine Hotels.com guest review
"Way better than expected!"
I booked this hotel blindly (as we all do on Expeida) and honestly I was a little nervous because the reviews were mixed. I also thought, based on the amenities listed, that it was another property that I have stayed at several times so that also added to my wariness.However, I could not have been more pleased with the hotel overall. The staff was VERY […] accommodating and VERY nice, the room was beautiful and comfortable. The bathroom layout was spacious and inviting. I did not partake in the spa services (or anything, really) but the pool and hot tub looked inviting. It was a very busy three day weekend so the hotel was booked solid. There is only one slightly negative comment - that is the walls are thin. It didn't bother me at all, but my husband was actually sick so he was in the room a lot more than I was (and might have been a bit more sensitive to the noise). The hotel offers a shuttle to the Square which is a nice amenity and the concieges were both very helpful, knowledgeable and gracious. Read moreGenuine Expedia guest review
Spacious room, clean, great staff, excellent shuttle service and wonderful amenities- spa and hotel coffee/wine bar delightful!Genuine Expedia guest review
"Nice hotel close to wine country"
Clean, modern facility. Lovely pool and spa area. Great workout room. Nice wine tasting daily in the bar. Sadly there is no complimentary coffee offered. Selections in the restaurant are limited.Genuine Expedia guest review
hotel rooms, unlike the lobby which is fresh modern and airy, are a bit dated.Genuine Hotels.com guest review
Response by The Lodge at Sonoma Renaissance Resort & Spa Thank you for your feedback! I am glad that you had a chance to enjoy our lobby space. We renovated it two years ago and it has been well received. Our guest rooms will be renovated at the end of this year, so please come back and experience the great new look!
Overpriced for what the room turned out to be. Paid the resort fee but didn't have access to the spa for a sauna etc. Good concierge.Genuine Hotels.com guest review
Response by The Lodge at Sonoma Renaissance Resort & Spa Thank you for taking the time to share your feedback with us. I apologize for you not having access to the Spa, but hope that you were able to take care of the additional amenities that were offered with the Resort Fee . We have a room renoavation planned for the end of the year and hope that you will stay with us again in the near future!
"Comfortable and great location"
Have stayed here many times before and always have enjoyed it. Nice wine tasting in lobby before heading out for dinner.Genuine Hotels.com guest review
"Not what I paid for."
I was disappointed with the hotel room because I thought I bought a garden view and king size bed. When I arrived I was put in a room with a double bed and it was not a garden view. They were sold out. Hotel needs to be updated. This is not a four stR hotel. More like 2.5 stars.Genuine Expedia guest review
"Nice place and extraordinary staff!"
Really enjoyed my stay! The grounds of the resort are lovely and well maintained. The staff is excellent. I've stayed at many hotels (business and personal) and found this place to be the best in customer service! The food was great all around...from the restaurant, wine bar, room service, etc - all was top notch. The guests ranged from couples to families […] and all were friendly and appeared to be having a great time. The resort common areas seemed to encourage social interaction and made the overall experience more fun. The rooms were fine. Nothing special, but not bad either. Read moreGenuine Expedia guest review
"Nice hotel but F&B questionable"
Room exceeded expectations. Nice, spacious, and very clean. Seemed well maintained except for the toilet paper dispenser that was broken. Front desk, shuttle driver & bellmen were all great. Disappointed with the quality of the food for room service and very displeased with the service we had @ Carneros for breakfast. Both room service's pricey filets […] were discovered to be charred after the wife and I returned to the room from a night out. We wondered why our kids barely touched them and were still hungry (they ate the fries). I don't blame them as I wouldn't have eaten that. Dining in house was bad too. To make a long story short service was horrid. To compound the bad service and either delayed or missing items, after we finished eating we had another couple and their daughter join us. They also got the bad service along with missing items too. Running behind for checkout due the unwelcomed lengthy breakfast, the waitress finally returned with the bill not split & a 20% large party grutuity added!! Industry standard is 18%. I normally tip 20%+ for even decent service this was a joke. I had to complain to the manager where she split the bills and took 20% off our bill. I still left the waitres $10 she didn't deserve. It's a shame as you'd think in Sonoma good food/service would be at this 4-star resort. They need to to do better. Otherwise everything else was great I just wouldn't recommend anyone eating here. Read moreGenuine Hotels.com guest review
"Terrible service at the front desk spoiled my stay"
Terrible service at the front desk spoiled my stay. Front desk insisted on charging a daily resort fee that clearly should not have been charged, and was curt, rude, and condescending. Had to call hotels.com so they fixed the issue by talking to the manager. Kudos to hotels.com, and FAIL to the Sonoma Renaissance. Will stay at the Fairmont next tim […] e. Read moreGenuine Hotels.com guest review
"Terrible service spoiled my stay"
Terrible service in the front desk spoiled my stay. I had fully paid the hotel when booking, and yet was charged a "resort fee" on a daily basis. Tried to explain that this fee should not be charged to me, but the woman I had the "pleasure" of dealing with was rude and patronizing, treating me as if I were clueless and had never stayed at anything but […] a one star hotel. Did not want to keep arguing with her, is I simply said OK. Of course, called hotels.com and thankfully will be reimbursed for that charge. Just wish I remembered the name of that front desk woman, as she has no clue how to treat customers Read moreGenuine Hotels.com guest review
"Out of the blue, charged an extra $20 per day fee"
This is my first VERY NEGATIVE experience booking a hotel in hotels.com. The hotel out of the blue charged us a $20 "resort fee" per day to each of the rooms in our family vacation. This was not an optional fee, but obligatory. And this was NOWHERE ADVERTISED when booking in hotels.com. Really disappointing, to be charged an arbitrary $20 a day "resort […] fee" (we didn't use any facilities, i.e. no spa, no nothing... and they charged for those separately anyways!) after having paid in full in hotels.com (at a tune of over $300 a night to boot). Felt like a complete ripoff. Will complain with hotels.com. Hopefully they will be more receptive than the rude staff at the Sonoma Renaissance (boy was the woman in the counter rude and condescending to some in our party). Read moreGenuine Hotels.com guest review
"an unequivocal "meh""
this place is ok if you are not going to be at the hotel that much. It doesn't leave a huge impression either way. while not lovely, it's not charming either. they also failed on the little things: no in room menu, forgot things on the order, that type of thing. HEADS UP: hotels.com tells you there is no resort fee but there is. This hotel took it off […] but there is definitely a miscommunication going on. Read moreGenuine Hotels.com guest review
"Another great stay at The Lodge at Sonoma!"
Loved it - beautiful room overlooking the interior patio and pool. Heated hot tub and pool was great for a late night tub and swim before bed and again in the am. Sunny day meant a great lunch by the pool. Great wine selection. The hotel was clean, upscale and dressed up for the holidays. We ended up extending out stay. Higher priced than some of the […] cheaper places in town, but well worth the price for a great weekend. Close to everything. Great bike shop a block or so away - we rented bikes and rode through the beautiful surrounding hills. Read moreGenuine Hotels.com guest review
The manager and front desk staff worked hard to help us. Upon check in we were upgraded from a room to a cottage. We had a problem with our fireplace The first night. We were given a huge suite for our second night and a free breakfast. The suite is lovely, but quite a walk from the parking lot. Very beautiful well manicured gardens throughout the property. […] The restaurant is great. We ate several meals there. The free wine tasting and Thursday evening pouring made for a fun evening. The locals are very friendly. The free breakfast was on Sunday morning. The buffet was served about 20 minutes after opening. We were expecting food sooner. BUT again the food was very good. I joined the hotel group for a hike and enjoyed the community and information given. Read moreGenuine Hotels.com guest review
"room was not ready at 4PM checkin"
We arrived exactly at 4PM and we were told that the room was not ready. It was not until 40 minutes later that it was ready -- when you have a newborn in tow this is quite the inconvenience, especially given how much the room was. As we paid for the room in full through hotels.com already, the staff said they couldn't give us a discount --- as a result […] we will never prepay in full in the future when given a chance to pay at a hotel. Also, the room doesn't have black out curtains over the plantation shutters on the patio doors so the east facing room got bright in the morning as the light leaked through the shutters. Read moreGenuine Hotels.com guest review
"Beware Extra Charges"
An otherwise wonderful stay to celebrate a friend's 80th birthday was marred by an undisclosed "resort" charge of $20/day. Even the list of the 'daily resort amenities' on the key cover does not disclose that there's a charge or what it is, nor does your website. The only note on the website is a 'surcharge' for internet access (typically a guest reserves […] the right to decline). Some of the items on the list include discounts which the guest is clearly paying for through the daily charge (totals less than $20). It also includes some items that a guest would rationally considered to be free at an upscale resort with upscale room charges, i.e. access to hotel's fitness center & overnight self-parking (this is NOT in an urban area!). The only thing going for them is that they "waived" the charge when I complained about non-disclosure (I'll know when my credit card bill comes through if they did so.) This needs to be disclosed on website. Read moreGenuine Hotels.com guest review
"The Lodge at Sonoma"
Our first vacation to the Sonoma and Napa Wine Country, and easy access for day travel to Napa. Convenient "Caneros Bistro & Bar" restaurant on the property with an excellent menu for breakfast and dinner. Beautiful pool and lounging area outside. Comfortable lobby with sunny view. Wine bar and tastings in the afternoons. We did not have time to use […] the spa. Read moreGenuine Expedia guest review
We left our room in late morning and returned at 3:00 PM. The room temp was around 85 degrees. Stifling!!. We call ed front desk and were advised that he airconditioner automatically shut off when we were not in the room. Our room faced the late afternoon sun on the 2nd floor. The temperature was over 90 outside. The air did not get cool for 20-30 minutes […] and it took an hour for the room temp to drop to a satisfactory level. This is a ludicrous policy for a hotel that charges $$$ a day. Motel 6 maybe, but Marriott???? Read moreGenuine Hotels.com guest review
We wanted a quiet, comfortable room, a good pool, a spa and a luxury experience. The Lodge excelled on all counts. The only problem was that I never wanted to leave!Genuine Expedia guest review
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