"It is not a five star motel"
This is not a five star motel, but it was clean and the staff were accommodating. The rate was the main reason we booked with them, but if I were going to stay more than one night, I would probably go to a nicer motel.Genuine Hotels.com guest review
"Terrible customer service"
The door lock was broken and the staff had no idea whether the issue was resolved until I went to check myself. The front desk clerk had a terrible attitude. The hotel needs a major overhaul but the rooms are okay. I would NOT recommend this hotel.Genuine Hotels.com guest review
Awful. The walls were paper thin, and we heard every conversation of our neighbors. The beds weren't comfortable, and the room was so cramped it was hard to move around in. The family we vacationed with had an 'updated' room, but ours was not. The pool water was so green we wouldn't let our kids swim. Somehow the fire alarm was set off, for 45 minutes […] in he middle of the night, which just topped off the experience. I'd never stay there again- and wouldn't recommend it to ANYONE! Read moreGenuine Hotels.com guest review
"Close to DFW"
Average stay for a location close to airport for early morning flight. Clean rooms, but no for service on-site. Must call take-out, use hotel shuttle or bring food in as you check-in.Genuine Hotels.com guest review
the staff was fine, but my room had a strange sour smell and the general condition of the 3rd floor was in pretty poor shape.Genuine Hotels.com guest review
"No customer service"
I stayed at this hotel since they had an airport shuttle. I arrived in the evening and as I was getting off the plane I called the hotel to arrange the shuttle. After 2 minutes of ringing, the line went dead. I called back 3 times and the same result. Since their website said to call for the shuttle, I called the 800 reservation line and the girl there […] said she would call the hotel. I was on hold for 8 minutes and she came back and said she could not get them to answer either. So I took a cab - $27. When I arrive at the hotel, two people behind the desk were talking with 2 friends on the other side. They at first said the phone never range and I had the wrong number, I showed them the call history from my phone and then he said that they are having phone problems and the phone at the desk was not working. I called the number and he was correct, except another phone less than 10 feet away was working and was ringing, and he said, "see, this phones does not ring, I don't know why the other one works and this one does not. I guess John did not think to answer the other phone. I asked to be reimbursed for the cab and John said no. But another guy (no name badge) looked at my account and said that he would credit my account, except since I booked thru Hotels.com they could not give me a credit or any compensation. I'll find another hotel next time. Read moreGenuine Hotels.com guest review
"Our handicapped room request was ignored"
We had reserved thru Hotels.com and our request for a handicapped room was ignored. This hotel only has two handicapped rooms that where already rented out before we came, even tho we were guaranteed late arrival. To find a convenient room located near public bathroom access which had handicapped toilets, required our moving twice. The front desk attendant […] did do as much as he could to help, but the result was still unsatisfactory. Read moreGenuine Hotels.com guest review
Would never stay there again!!! Bed was bumpy and most uncomfortable. Hotel was just basically run down. Had to wait an hour for the shuttle to pick up up from the airport!!!Genuine Hotels.com guest review
"Nice rooms in a run down hotel"
I was unimpressed with the hotel. I expected it to be cleaner, better maintained, and not shabby. Instead, it was rundown and shabby. There were scuff marks all over the walls, only one old elevator for the entire hotel, and the lobby just looked old. The room itself was spacious and decorated nicely. My only complaint was the refrigerator did NOT keep […] my ice packs frozen, which posed an issue for TSA at the airport. The location of the hotel was great; however, I wish we would've stayed at the Marriott down the street instead. Read moreGenuine Hotels.com guest review
I think I was overcharged quoted 78.00 for 5/25 and I got the email at 90.28Genuine Hotels.com guest review
Average the elevator was a little scary it would mak a loud thump when it started up.Genuine Hotels.com guest review
"A dump, walk to...nothing"
Couldn't squeeze a late flight out of DFW after a late meeting, so had to stay near airport for early flight. Returned the car early (mistake) and ended up stranded at a hotel with no restaurant and nothing nearby. Shuttle to airport left every 45 minutes, so I had choice of getting up REALLY early or risking missing my flight. For an "airport hotel" […] it just doesn't cut it. Read moreGenuine Hotels.com guest review
"Clean and Worn"
Room was clean and tidy. Common areas and hallways looking worn and threadbare.Genuine Hotels.com guest review
The staff was very nice. The room was clean. The pools was ok - but the hot tub did not work. We were told of a "Happy hour" but it did not happen. When leaving in the morning, there was no coffee in the lobby.Genuine Hotels.com guest review
"Not a 'suite'"
Calling this a 'suite' is a stretch. The room was clean and adequate, but small and cramped. There was only a single desk chair, no place comfortable for two people to sit and relax after a days work.Genuine Hotels.com guest review
"Pool and Spa Closed for Repair"
I booked this hotel because it had a pool and spa, however they were both closed for the entire 3 days we were there due to repairs. This was the only disappointment we encountered. I would have rated it a 5 had it not been for that.Genuine Hotels.com guest review
"waited for shuttle service!"
We were very unhappy with the 45 min and three calls wait for the shuttle from the airport in Dallas, to the hotel! Then, we do not know who rates this place a 3.8 but we think maybe a 2 for old, outdated place with workers who lied to us about wait times! Then, the breakfast was cold, yes,, even the hot foods! No one cleaned the tables after people […] ate and we had to do that for ourselves. We are thinking of NOT using Hotels. com anymore because this has been our second sad hotel 'stay in a year! Read moreGenuine Hotels.com guest review
"Closer to 2 stars than three"
The hotel is not a 3 star hotel And if you don't have a vehicle you will be stuck eating their frozen food heated in the microwave meals..Genuine Hotels.com guest review
"Amazing room but poorly managed"
I had an okay experience. The staff was very friendly and my room was spectacular! I loved the granite counter tops in the mini kitchen. My issues were 1) the lobby and elevators were in need of updating. 2) they were sold out of bottled water. They didn't offer any water in the vending machines and when I tried the water cooler in the fitness room […] it was empty! Read moreGenuine Hotels.com guest review
Very little sleep before our long flight. FED EX truck horns all night. Curtains fell to floor. Food was horrible. Was not The type room promised.Genuine Hotels.com guest review
No decent restaurants close by. I spent $60.00 for R/T cab fare to go to dinner!!!Genuine Hotels.com guest review
"Close to DFW and free shuttle service"
Convenient location. The free shuttle service was right on time and the driver was friendly. There are not a lot of food options nearby but I did see some guests using the shuttle service to take them to a restaurant. Friendly staffGenuine Hotels.com guest review
"Awful front desk service."
Snarky staff. Hotel is listed as 2 miles from the airport, but it is 8-10 miles. The staff acted like it was the first time they had been asked directions to the car rental drop-off location for the car and gave me an address for a non-airport car rental drop-off site. Horrible customer service.Genuine Hotels.com guest review
"make me sad"
once a book with hotel.com, i request crib for our kid. Also sent by email to hotal group directly. I have feedback from hotal group customer service to had a confirmed they have crib and no additonal charge. Once we check in yesterday, front desk to said $10.00 additional charge, that's what we don't have any other choice. Hotel not keep honor and […] we paid additional charge. Read moreGenuine Hotels.com guest review
This room was huge, like an apartment. I arrived and was greeted at 1am by a smiling , patient and kind employee. He was quick to check us in and the accomodations were beyond our expectations. i slept in peace on a very comfortable bed. My accompanying traveler said the pull out bed was very comfortable in the living room and that she slept soundly […] as well. i would recommend this location to anyone travelling and needing to be by the DFW airport. Read moreGenuine Hotels.com guest review
The hotel lobby was not very clean, the room was also not very clean.Genuine Hotels.com guest review
Upon arrival and check in, elevator lights were not working and took until the next a.m. to repair. Not a clean odor just "old" odor in the hotel, breakfast was just OK - not something to speak highly of. Lighting in the parking lot - not enough, and only 2 entrances, so if in town for a big event, might not be good with that either. Not my favorite […] place to stay. Read moreGenuine Hotels.com guest review
"It a good for one night"
It was comfortable but just to rest my head.Genuine Hotels.com guest review
"Very close to airport"
Quick Easy access to DFW remote north. Average hotel, bit overpriced. Stayed one night, would choose a different hotel next time.Genuine Expedia guest review
"Could be much better without much effort."
Cheapest towels available. Mattresses very much below what is expected these days in a decent hotel. "Snack" put out at night might as well not have been put out at all.Genuine Expedia guest review
"Basic isolated airport hotel"
While the cleanliness in the room was ok the coomon areas were messy. Internet service was very spotty, free shuttle is rather infrequent. Breakfast was subpar.There is nothing close to have dinner and the noise from the planes and cars on the highway could be heard inside my room. Not a three star maybe a two star.Only nice plus is that the shuttle […] to the DART runs close so you can go to downtown Dallas by public transportation. Read moreGenuine Hotels.com guest review
Stranded; Hawthorn rescue, good room, great staffGenuine Expedia guest review
"Convent to airport"
The rooms are basic but clean and fairly large.Genuine Hotels.com guest review
"the bath did not have a drain plug. bummer"
It ws a very nice room but the bath did not have a drain plug. Also, there are NO restaurants in the vicinity.Genuine Expedia guest review
Only stayed one night; room was clean and comfortable. No bar or restaurant in the hotel, but did serve morning breakfast (self serve type).Genuine Hotels.com guest review
"Not as advertised"
We booked a queen room with a pull-out sofa since we were traveling with our child. We got there to find out they only offer pull-outs with a king size room. I showed them my reservation and they blamed it on the web site for getting it wrong. I asked if we could at least get a roll-away bed for our child. The clerk said as soon as the driver came back […] from the airport she would have him bring it up. At this point it was 11:30pm and we had to be up at 5am for our flight. My husband attempted to sleep in the chair in the room until they brought the roll-away. By the time he woke up to realize no one ever brought a bed it was 1:30am. He decided just to stay put rather than calling and waking everyone up to get a bed delivered. Needless to say he got very little sleep sitting upright in a hard chair. The next morning I complained at check-out about the bed not being delivered and they said the clerk wrote the wrong room number down for it to be sent to. I find that hard to believe given how late we checked in and the lack of other people checking in at that time. Very poor service. Read moreGenuine Hotels.com guest review
"Hotel is in need of some TLC"
This hotel needs better management. Many maintenance issue in my room to include low quality repair attempts. Front desk staff was unfriendly. Overall, not a good experience.Genuine Hotels.com guest review
"Nice hotel for near DFW airport"
The room we arrived to was incorrect. It was one bed instead of two. It was also a really nice suite with full kitchen and living room. So we were not so happy with the room we ended up with after complaining on the bed situation. We got the normal room and the air conditioner worked poorly to say the best. We arrived at 11pm and were leaving a 430am […] so we didn't feel like changing rooms yet again. Lobby guy was nice and switched our room quickly upon complaint. Read moreGenuine Hotels.com guest review
Great service and cleanlinessGenuine Hotels.com guest review
Overall not very good for the price. I was not satisfied with my king suite. The customer service was not very good either.Genuine Hotels.com guest review
"1 night good enough"
Shuttle worked as promised. Picked us up and brought us back to the airport. Stayed one night only as a layover. Hotel does not have food, but they sell microwavable food. Hotel room was really clean. Refrigerator was really loud so I unplugged it for the night. Room had microwave that worked. Room was clean, had a small kitchen, office desk, queen […] size bed. Bathroom was clean too. No issues really except that I felt that the bed sheets may have been dusty. I felt that as if I was breathing dusty air, but it might have been something else. Read moreGenuine Expedia guest review
"wyndham in dallas dfw aiport north"
the checking in process was smooth-very helpful crew-did not have breakfast, but looked good. My IPod disappeared from my room, minimum amount of help recovering it-never did, so assume someone w/key is now enjoying it, while I had to replace it. Shuttle service to airport was on time and satisfactory.Genuine Hotels.com guest review
"Nice and comfortable overnight layover."
We really liked the large bathrooms. The room was very comfortable. We didn't eat there, but all services were very good. The service to the hotel was excellent too.Genuine Expedia guest review
The picture of the hotel on the website is some other place.....this place is very old and not clean.. The staff is no better. .waited an hour for a shuttle ride and breakfast was served late....do not stay hereGenuine Hotels.com guest review
"Horrible customer service, dirty hotel"
The front desk woman (Cecilia) has no customer service skills, she was careless and wasn't helpfull at all, room not so clean it smelled. Horrible customer service, the hotel doesn't look like the pictures online, I wouldn't go back or recommend this hotel to anybody!!Genuine Expedia guest review
"Close to airport"
There is absolutely no place to eat near this hotel and it is obviously quite old and getting run-down. Their driver took us to find a place to eat, but he got completely lost in the process. He finally dropped us off at the Marriott, which had a long wait for dinner, so we ended up taking a cab to find a place to eat and since the driver was busy, […] a cab back to our hotel. Read moreGenuine Hotels.com guest review
I enjoyed my stay at the Hawthorn but the breakfast could've been a little betterGenuine Hotels.com guest review
Called four times for shuttle service that never came. Had to get alternate transportation.Genuine Expedia guest review
I picked this hotel for its nearness to the airport; however, if you want to be close in DFW, the only option is the two IN airport hotels. The freeway configuration complicates a quick ride to the terminals. Also, the shuttle only operated every 45 minutes. The continental b'fast began at 7:00 with no accommodation for early departures.Genuine Expedia guest review
Very nice Hotel, Great location near the DFW Airport and very convenient charge.Genuine Expedia guest review
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