"Close to airport"
There is absolutely no place to eat near this hotel and it is obviously quite old and getting run-down. Their driver took us to find a place to eat, but he got completely lost in the process. He finally dropped us off at the Marriott, which had a long wait for dinner, so we ended up taking a cab to find a place to eat and since the driver was busy, […] a cab back to our hotel. Read moreGenuine Hotels.com guest review
I enjoyed my stay at the Hawthorn but the breakfast could've been a little betterGenuine Hotels.com guest review
"Old but close to airport"
Older hotel. Staffed helped out. Basic!!!Genuine Hotels.com guest review
Dingy dirty rooms. Shower didnt work, sink leaked, and I had cigarette burns in the sheets. Staff was friendly though.Genuine Hotels.com guest review
it was nice just had to come down 3 after traveling all day . no internet and then bought food and the girl did not give me any plates or silver ware to each with so had to come down again nothing in the room for having a kitcken .Genuine Hotels.com guest review
Omar was not good at the front desk. We arrived late and tired. He acted like we woke him up and couldn't wait to get rid of us. No amenities for late night arrivals.Genuine Hotels.com guest review
A great hotel for the price. Very helpful staffGenuine Hotels.com guest review
"basic and clean"
Ok for price but not located close to any restaurants. Suites are large but plain and basic. Toilet DoD not flush. Breakfast was good and free.Genuine Hotels.com guest review
"Close to the airport DFW"
Needed a room as my flight from the west coast was delayed and I missed my connection. Hotel is fine and staff pleasant. Convertible bed was broken, but I was given another room for my companion.Genuine Hotels.com guest review
Price was reasonable until I realized the condition of this place Truly a disgusting establishmentGenuine Hotels.com guest review
This was OK for an overnight stay. It was good but not great. The bathroom was small and the hotel needed refurbishing.Genuine Hotels.com guest review
The service and room were both very good. I had to leave early because of an emergency and the office person was very nice in accommodating my request. Thank you for you services.Genuine Hotels.com guest review
"Close to airport, nice staff, clean rooms"
Needed an overnight close to airport. Clean big room, nice staff, comfortable bed, a little dated, decent hot breakfast. I would stay here again for an overnight.Genuine Hotels.com guest review
"Staff very kind"
My family and I stayed for one night and were very pleased with our experience. Large room, nice breakfast, and helpful staff.Genuine Hotels.com guest review
We found toenails in bed. Ruined an otherwise excellent experience. Breakfast buffet was good. Staff friendly.Genuine Hotels.com guest review
This place is filthy. Big rooms great location. Filthy common areas and rooms...carpet, bathrooms...gross.Genuine Hotels.com guest review
"Very nice! Clean room. Efficient front desk staff!"
I appreciated very much the complimentary toothbrush and toothpaste the hotel supplied since my luggage did not make it off the plane after leaving California, traveling home for my father's funeral. I also appreciated the free shuttle back to the airport. Would definitely stay here again.Genuine Hotels.com guest review
Due to a flight reroute we got stuck in Dallas overnight on short notice and went through this site to find a hotel. We chose the Hawthorn for two reasons - the rate was decent and they had free airport shuttle service. The rates were probably low because their hotel butts right up against the Fed Ex ramp at the airport which made a tremendous racket […] til 1 am. And their normal shuttle van was broken. They could only take 6 people at a time and all the slots within three hours of our flight time were already booked up when we got there! They refused to do anything to fix the situation and we ended up having to spend $25 on a taxi. When we contacted Wyndham they said they would make things right and would email me right away in response. That was 10 days ago and still no word. Don't waste your time or money going here. Read moreGenuine Hotels.com guest review
"Nice, clean and close but headboard falling off wa"
Headboard half way pulled out of wall, thought it was going to fall off on me in the night.Genuine Hotels.com guest review
"not worth the money"
old beat-up hotel , they are trying to be something they are not (quality hotel). i will not stay there again.Genuine Hotels.com guest review
"Great breakfast and good overall value"
The breakfast was very good for a complimentary. I was expecting just cereal, toast, bagels, yogurt like most places I've been that have a free breakfast. This one had fresh scrambled eggs. They weren't powdered eggs either. You could tell because the white and yolk were still separate in places. They had sausage and french toast, too. I really was […] surprised to get that good of a complimentary meal. Other than that, the place wasn't anything amazing, but it was the right price and all the staff were polite and helpful. Read moreGenuine Hotels.com guest review
"good enough for a night"
We stayed only one night, staff was very friendly and helpful, room was okay the only thing is that my kids were hungry at 10;30 and the gentlemen at the front desk offered a menu and said just to call and they'd bring the food to my room , well Don't do that go out to Dennys or anywhere else, we ordered it at d10;40 and waited until 12:20 to be delivered […] and the food was cold and ugly (Michal's) Do not order from there Read moreGenuine Hotels.com guest review
"Terrible Service - would avoid!"
When we arrived there was 1 person working the check in desk on a Saturday evening around 7:30 during busy holiday travel time - and there was a long line of people waiting to check in. There is no restaurant close by. When we tried calling down to front desk / housekeeping due to issue with a room, there was no answer. (obviously, the one person at […] the front desk could not serve in all functions at the same time.) Read moreGenuine Hotels.com guest review
"Weekend in Dallas for the game"
I have no complaints. The room was nice, the beds were comfortable, the desk clerks were polite, and the location was convenient for my itinerary.Genuine Hotels.com guest review
Poor guy working had only been there 2wks and was his first weekend alone, it was the weekend before Christmas. It was busy so took awhile to check in. Room we reserved was not room we were given but he changed it. The elevator had food spilled in it. There was 8 drunk guys hanging out in lobby and breakfast area being loud and still drinking, had cases […] of beer on tables. They had some kind of work uniforms on. Beds were not comfortable. The hallway on 3rd floor had horrible carpet that had huge patches missing. Best thing about visit was the friendliness of the front desk guy amongst all his stress. I felt bad for him being alone but he was very nice. Read moreGenuine Hotels.com guest review
For the moneyGenuine Hotels.com guest review
"Close to Conference site"
I always get a chuckle when I read the "Help mother earth" signs in the bathrooms. Someone lives in a parallel universe! Perhaps that explains why there was no floor lamp next to chair and ottoman. And there was no light under the cabinet where the sink and microwave was located. Often spiritual and physical darkness go together. The room was nice and […] the breakfast acceptable. We've be there next year and hopefully they will "see the light!" by that time! Also I love the sounds of the airport. Music to my ears! Read moreGenuine Hotels.com guest review
"Close to DFW Airport"
Older hotel showing it's age but not ok for a one night before flying out1Genuine Expedia guest review
1hr wait for shuttle pickup. Finally had to take a cab $30 10 min ride..... not happy camper. Will find another hotel next time.Genuine Hotels.com guest review
It was perfect for my early morning flight from the airport -- shuttle was ready on time at 0430!!Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Thank you for your positive feedback! We do try to make all of our guest happy. We look foward to seeing you on your next visit! Director Of Sales
"All was well. We would stay there again."
The only thing we forgot to tell management was the bottom of the door was not level with the floor and the heat was escaping. Being tired we just sealed it with a towel and went to bed. All else was well.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Thank you for taking the time and leaving us a review. I would like to share with you, we have let our Maitenance knwo about the weather stripping missing on the door of the room you stayed in. We do look forward to seeing you again. Have a great day! Cory M. Director of Sales.
it wasokay.Genuine Hotels.com guest review
"Great people, poor+ hotel maintenance"
Location was great close to dfw, the lroblem was i opened my ac and i think theree was a growth if something inside there, so i posted the pic on yelp!Genuine Hotels.com guest review
"Not so great. Just close to the airport."
If it wasn't for their location, I'm not sure this hotel would be in business. Everything from the condition of the hotel to the maintainance to the service was slack & lacking. The only positive I got was the early am shuttle to DFW. Even that doesn't make we want to stay here again. I'd rather find a different flight.Genuine Hotels.com guest review
"What? No gables?"
The hotel and it's equipment are getting run down. The elevator is a slow boat. Shuttle service to and from the airport was great. Complimentary breakfast was dull.Genuine Hotels.com guest review
"Close to the airport is best feature"
It is close to the airport and that is the best thing about this location. They really need to improve the quality of the entire service. Front desk to house keeping.Genuine Hotels.com guest review
I stayed in the hotel for 2 nights. The first night, I had no water and when it did get turned back on, it was brown. The front desk agent told me there was nothing she could do, they were fixing the pipes. This was around 6-9pm in the evening. I wasn't made aware of this when I checked in. It was miserable. The fitness center was outdated and the machines […] were squeaky. Read moreGenuine Hotels.com guest review
"Do you really want to watch yourself on the toilet"
The room was disappointing. We were expecting a king bed, but instead had a queen and it was smaller than our queen bed at home. The bed was too close to the wall, and the bathroom vanity was too close to the bed, so when I was doing my hair & makeup, the light was shining in my husband's eyes while he was still resting. The lighting was too dim in […] every room. The worst thing was a full-length mirror in the tub/toilet area. When you would close the bathroom door, you had a full view of yourself sitting on the pot! (I covered it with a blanket!) The stair hallways had filthy carpets. Read moreGenuine Expedia guest review
Very nice room.Genuine Hotels.com guest review
"Misled and disappointed."
Website misleading. Room ok, but not really a suite; just one big room. No extra pillows/blankets in closet. Pool was not appealing at all - pretty much a concrete hole with a metal fence around it. They ran out of regular dishes at breakfast and I had to use paper plates both days we were there (food ok). Side door to the hotel that was closest to […] where our car was parked, didn't quite open all the way so when you exited the building, you kind of stumbled because you expected the door to go further than it actually does. The printer in their business center was old and wasn't working. Had to get the front desk person to help fix it (he was nice about it at least). We checked in about 10:00pm on a Saturday and got the wifi code ok, but they failed to tell us that the code changes on Sundays. In the morning I was trying to use my iPad at breakfast and it told me I had the wrong code. I went to the front desk and this is when I was told about the code change. Their convenience food area was pretty weak with selections. There was a horrible smell in the stairwells and the stairwell carpets were dirty and needed serious cleaning or replacement. The toiletries provided in the room only included shampoo and bar soap; conditioner and body wash would've been nice (normally I bring my own but this trip I was trying to pack light.) There was no hotel guide in the room detailing amenities, fitness room, local restaurants, etc. The towels in the room were pretty small and kinda rough Read moreGenuine Expedia guest review
Hotel did not provide what I paid for; carpeting had huge holes; downstairs had odor; bug spraying going on all over the place. Elevator broke; come to find out it was and still is a year past expection. Hotel manager, may have been owner was rude and had to be put in his place regarding his advertising and what a person was to receive.Manager or owner […] which ever he was attittude; if I hadn't pre-paid I would have left after the first night stay. Staff was very friendly. Read moreGenuine Expedia guest review
"Convenient location. Good price."
No issues. I heard that the breakfast was good even though I didn't have a chance to eat breakfast either day I was there.Genuine Expedia guest review
"Easy access to DFW airport"
This weekend was in a King suite, MUCH better the double queen "suite" and had a double sized whirlpool tub w/shower in the bathroom.....very nice. Location isn't the greatest for my normal visits to the Dallas/Ft Worth area however I would still stay there again for the great room.Genuine Hotels.com guest review
"Easy access to DFW airport"
Room was good (double queen) but was called a suite yet there was no seperation of living/sleeping areas.Genuine Hotels.com guest review
Towels are tiny and thin. Internet goes up and down and they change the password each day. If you stay more then one night then the key has to be re-keyed. Room reserved was not what we got. Breakfast was marginal at best and ran out of food. Hotel staff was very polite and facility was clean.Genuine Expedia guest review
"Nice but Customer Service Could be Better"
We stayed here the night before we flew out of DFW. Overall I had a great time at the hotel. They allowed me to check in early, which was fantastic but they gave me the wrong room. Because of their mistake I got a free upgrade to a suite which was fantastic! The only problems were that there is only 1 luggage cart for the hotel and an employee was using […] it to transport boxes when I got there and needed it. Also, the sofa bed in my room was difficult to get out and when I called for help I was told it would be a 30-45 minute wait because the only other employee was out picking people up. Overall, I think the hotel was nice, especially for the price. Read moreGenuine Hotels.com guest review
Very difficult to find hotel drove, around for 20 minutes. Neighborhood was all torn up construction everywhere a lot of dead in streets. Staff was very unfriendlyGenuine Hotels.com guest review
Breakfast was over cooked and dry. My wife and I only ate the fruit. Blanket on bed was severally worn. And had a 2 inch hole in it.Genuine Hotels.com guest review
"Not so good"
When we were calling hotel to pick us up from airport, the phone rang over 5 minutes before it was picked up. Shampoo & conditioner is not automatically supplied in rooms. They said we had to go to lobby to get it if we wanted some.Genuine Hotels.com guest review
It was just: nasty...dirty..uncomfortable beds...the outside was okay, then inside everything was dirty, ripped carpet, cheap towels.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Ashley, We apologize for any negative experiences you have had encountered at our hotel. We are pushing for a more modernization projects, which will enhance and ensure the quality of your next stay. If you have any questions or concerns, please do not hesitate to contact us directly. Best Wishes, ~C
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