"No thank you"
I didn't stay there. I left immediately after smelling the stinky pungent odors in the hallway.Genuine Hotels.com guest review
"Bad and unprofessional service"
This is a follow up on the review I filed on 3/12/2015, when my stuff was packed and stored away by the hotel when I was not supposed to checked out until the next day. I described what had happened to the general manager who was on duty. He did apologize, which was the first time from anyone on the hotel staff. I asked him if that is all he could do. […] And he offered a courtesy stay of one night. Although I did need to stay at the DFW area for one more night, I have had enough of this hotel, so I refused. The general manager then asked for my phone number, which he already had on file, and said he would think about it and call me. Of course, it has been 10 days and he never did. He just said what he said to get rid of me. Read moreGenuine Hotels.com guest review
"Quick airport stop"
Quick stay to get to the airport, since it is so close to the airport it is noisy until the planes stop flyingGenuine Hotels.com guest review
Got a discount online. It still wasn't worth it. Slabs of granite in the shower appeared to be held up by drywall screws randomly sticking out of the ceiling. Faucet in the shower leaked and would alternate between very cold and very hot without moving it. Switch for the light at the bathroom vanity was broken. There was what appeared to be salsa splattered […] on one wall. (I think someone must have stepped on a packet or something) The bed was comfortable. We thought about asking to change rooms, but were too tired. Don't get room 332. I do not like giving bad reviews, and never have, but I was wanting to have a nice get-away with my wife who has spent 18 years caring for a severely disabled child, and I would have appreciated some honest reviews. Not sure how to get those. We saw some nice places there that we will check out the next time we are able to get someone to care for our daughter. Read moreGenuine Hotels.com guest review
"Would not recommend for the price"
This hotel is very poorly constructed and even looks unfinished. Broken tiles, missing baseboards and holes in the wall are just a few of the problems. The staff was very courteous but the condition of the hotel is not good.Genuine Hotels.com guest review
"overnighter with kids"
didnt realize it was so close to airport when first booked. heared planes and trains frequently. Otherwise, everyone was very nice and helpful.Genuine Hotels.com guest review
"You can do better"
Exhausted after a long day, I sat at DFW for an hour waiting for the shuttle to pick me up. The desk clerk exhibited no sincere sign of caring, mumbling corporate platitudes. The room was like a sauna when I entered. Had to switch to AC while I got ready for bed so I would have a chance of sleeping. Room was OK and reasonably clean. Bed was very soft. […] The breakfast offered was pretty decent and included hot eggs and sausage. The morning shuttle driver was better than the night one. I survived and made my flight but was still exhausted and slept most of my morning flight. There are so many choices of hotels around DFW - I have to think there are better options. Read moreGenuine Hotels.com guest review
Overall good. The staff was very friendly and helpful. it was a good location and the weekend price was great. Our room was clean and a great size. It did have a new TV. The breakfast was OK but not outstanding. However, overall the facility is in need of updating. We didn't have very many outlets for all our electronics and there was a leak in the […] bathroom that dripped into the tub. The vanity area was dark and made it hard to put on makeup and see to fix my hair. The towels were very thin for the regular price of the room and had a peculiar odor. I would stay there again if I needed to. Read moreGenuine Hotels.com guest review
"$40/night hotel charging $100+/night"
The hotel looks nice, but it's not. The toilet wouldn't flush unless you hold the lever down. The air vents were gross. But the worst part was that walls are very thin, and my niece and I could not sleep. I was on the ground floor and could hear EVERYTHING the people next door said CLEARLY. My niece, who was in the room with me, said she was ready to […] join in their conversation. You could also hear the person above us--it sounded like he was dribbling a basketball. Because we were on the ground floor, we could hear the clicking heels of people walking in the parking lot. The staff was not very friendly upon check in or check out. When I told them my concerns at check out, the response was, "Oh, I do apologize." That was it. No doubt they will not even fix the toilet. Read moreGenuine Hotels.com guest review
"Train up your staff in the way they should go"
All the staff was brand new, one guys started two weeks ago, the one girl had just been there two days. No one knew about any of the amenities the hotel had to offer.Don't have all the new staff working without anyone there to back up or help when they get stuck. The more season staff was disgruntled and not friendly.The rooms were nice but the beds […] were very uncomfortable and worn out Read moreGenuine Hotels.com guest review
"Can't wait to come back"
Wonderful place, excellent staff. Loved the happy hour and breakfast!Genuine Hotels.com guest review
"Worst hotel ever, not even worth a star"
This is no question the worst hotel that I have ever stayed in and I have stayed in many. To begin with, the front desk is inefficient and rude. They would not even greet when you practically stand face-to-face with them. I originally planed to stay for a night, then extended it for one more. I told the general manager I want to stay in the same room […] and he said he would take care of it. At the end of the day when I came back to the room, they had packed all my stuff and hauled it away. The lady at the front desk did not even offer an apology and simply said she would let the general manager know. For the 30+ years that I have traveled, I have never stayed in a hotel with such an unprofessional staff. It is very noisy at night. A train or a plane passes by with loud noise every few minutes. Tiles in the bathroom are cracked. Carpet in the room is dirty. They exchanged coins for washing machines and dryers and then told you the dryers are all broken after you have finished washing your clothes and claimed there are out-of-order signs on the dryers. Read moreGenuine Hotels.com guest review
"Good beds, good coffee"
Good value for what you get. I always appreciate a King size bed since I'm 6'5" and a restful sleep after 10 hours flying the previous day was imperative. The breakfast setup was also good and the coffee was above average.Genuine Hotels.com guest review
"Very convenient! Clean, comfortable"
We stayed at this hotel because we had an early flight the next day. Service was great! They also offer an airport shuttle. The only thing I didn't care for was the small elevator.Genuine Hotels.com guest review
"Great price, Great stay!"
Hotel shuttle is convenient. Rooms are very nice and comfortable. Especially for the price it was outstanding. Front desk help was courteous and SO HELPFUL on both night and morning shift. Night shift gave me a phone charger as mine had died. Morning shift looked online to find me reservations as my flight had been cancelled. Would definitely recommend […] this place. Only drawback is nothing much close to eat. Dominoes delivers, and the hotel shuttle will take you to other restaurants to eat. Read moreGenuine Hotels.com guest review
Convienent to the airport. Friendly & helpful staff.Genuine Hotels.com guest review
Close to the airport. Looks like they are doing a little needed upgrading. Good place to stay if you have an early flight, shuttle service is offeredGenuine Hotels.com guest review
"Clean but very unreliable shuttle service"
The one downside to this hotel is that they didn't have a shuttle service to the airport that was reliable. They had NO availability to run shuttles to the airport at 7:30 am on a Monday morning. This, of course, seemed odd to me considering that is probably one of the busiest travel times of the day. When I needed to get to the airport, they didn't […] have a shuttle that would just up and go, you had to sign up for a time slot. The time slots I needed ranged from 6:55am to 8:30am. NOTHING IN BETWEEN. Ridiculous considering I mainly booked this hotel because it was close to the airport and I was relying on their shuttle service. I got an uber instead. Read moreGenuine Hotels.com guest review
"Not enjoyable night's stay"
Beds uncomfortable and breakfast not very appetizing. Coffee way too strong and bitter. Rooms has old carpet full of dust. Not enough pillows.Genuine Hotels.com guest review
"Pass on this one."
Difficult to find. Cramped suite. Decor feels like the 7 ' s & needs update.Genuine Hotels.com guest review
"No sleep for you"
The bed was extremely uncomfortable lumpy and old, something was taken off the wall left big square different color no paint touch up done, no toilet paper holder, refrigerator very noisy all night long, tile broken on floor not repaired. Room looked like it was a fixer upper to be done. I was very disappointed as we were trying to get a good nights […] rest before starting a 1500 mile drive from Dallas Tx to Calif. No good nights sleep for us to start this trip!! I do not recommend this hotel. Read moreGenuine Hotels.com guest review
"Good deal for the price"
It was fine, noisy room, put on second floor facing runway.Genuine Hotels.com guest review
"Nice Hotel, but airport noise unavoidable"
If you're in an airport facing room, it will be noisy. Not the hotel's fault, just a matter of fact.Genuine Hotels.com guest review
one night to be at airport for flight.Genuine Hotels.com guest review
for a budget range airport, this was excellent. Large clean room, 5 minutes from the airport. I have stayed in others at DFW and this was the best, partly because they use their own van to shuttle not a shared van. It was there to pick-up within 5 minutes and easy to book the returnGenuine Hotels.com guest review
"Just to pass by and sleep"
Passing by overnight stay flying the next day. This is not a hotel because has no restaurant, not ar. To eat you must call delivery. Breakfast can't be considered a breakfast. If you are in a hurry and solves your overnight stay you can use it. No other reason for staying there.Genuine Hotels.com guest review
The people who work at this hotel couldn't have been more helpful or accommodating. Very pleasant. Our stay was fine, nothing exceptional, but nothing to complain about either. The hotel is plain, nothing fancy. Location as far as getting to a place to eat without a car was not easy.Genuine Hotels.com guest review
Nice room and the guy who checked me in/out was great. They did not have any restraurant options within walking distance. That was the only downside.Genuine Hotels.com guest review
just an overnight to catch a plane, but very dreary and depressing. Huge unnecessary refrigerator in room made noise all night. No bar, no food except frozen pizza. breakfast was okay, though.Genuine Hotels.com guest review
All amenities wi fi, free breakfast. Room had full kitchette with stove, frig, and microwave, iron and ironing board and hairdryer. Hotel older but cleanGenuine Hotels.com guest review
"business travel to DFW"
If one needs a shuttle from DFW do not stay here. Shuttle service very poor. Eveing front desk clerk was a moron.Genuine Hotels.com guest review
"We WILL be back!"
A wonderful hotel.My in-laws drove us several hours to DFW for an early next day departure. We decided to spend 1 night at Hawthorn suites. I was worried when I found out our rooms were next to the elevator but there was no noise. Once in a while a plane flew overy but by 930 those ceased. Breakfast was started at 7 but we had to leave prior to 7. The […] lady setting up allowed us to grab a few things to take along. The front desk clerk was efficient, kind, and helpful. The rooms were clEan and had all we needed. This was like a luxury stay hotel for a fraction of the cost Read moreGenuine Hotels.com guest review
I was a bit skeptical because of the amazing pricing listed for a night's stay ($55), but when I arrived I was pleasantly surprised! The hotel was clean, the staff was accommodating, the airport shuttle ran 24-7 and the breakfast was good. I had initially only booked one night as a layover for travel, on my return to fly out again that same week I stayed […] a second night. Read moreGenuine Hotels.com guest review
"Not bad not great"
One night stay to catch an early flight. While not a bad one night stay and the room was comfortable. The Hotel was nearly empty. It's set up like an extended stay. The room on the surface was very clean and large. The only thing about the room is that the hotel is obviously dated and there where numerous maintenance related issues. The shower head […] sucked, no water pressure at all, toilet ran, drain in sink was missing stop, the cabinet doors on the kitchen where broken. No conditioner was provided and the two towels where the size of hand towels. The elevator for the three floors takes an astonishing amount of time. For the price It's ok but pretty average. Read moreGenuine Hotels.com guest review
"Convenient and comfortable"
While not a super luxurious hotel, the accommodations were clean and adequate. The guy at the front desk was really helpful, and he even upgraded our room for free! The free breakfast included a pretty wide range of options, and there is a free shuttle to the airport. So all in all, a convenient and comfortable stay!Genuine Hotels.com guest review
Very relaxing. Loved the hospitality. Had a layover and they took me directly to wherei had to board for my next flight.Genuine Hotels.com guest review
Good room, a little noisy from the airplanes landing/taking off. Breakfast was great!! Shuttle to the airport was super!!!Genuine Hotels.com guest review
This was a perfect place for a layover with 24-hour airport shuttle service.Genuine Hotels.com guest review
"Front desk put us in bad situation"
Hotel was ok but shuttle to the airport was full so the front desk called us a cab. The cab wasn't a registered cab just some sketchy guy and he charged twice as much as a cab would have been. Criminal. Front desk should have called a reputable company. Very shady situation, bad experienceGenuine Hotels.com guest review
Hotel is trying real hard. Appears to be an older property that was taken over and is being updated. Breakfast was good and staff warm and friendly. Beds were somewhat hard and pillows were exceptionally thin - that's our only real complaint.Genuine Hotels.com guest review
"Business Trip to Dallas"
It's not bad for the price. Room key did not work right away so I had to go back to the lobby with my bags to get the key coded again. Hot breakfast was decent. Plenty of restaurants nearby which is always a plus. One small elevator for everyone, the side stairway carpets were stained badly, and the stairwells had a musky smell to them. Room was clean […] but you get cheap, flat pillows for your bed. All in all, 3 out of 5. Read moreGenuine Hotels.com guest review
"Great Hotel if you need quick access to airport"
Hawthorn Suites is minutes away from the airport - I was staying while attending a convention at the DFW Airport Hyatt, and it was less than 10 minutes (worst case) in transit time. The hotel is fine - breakfast was pretty high quality as free hotel breakfasts go, but the room had a few minor issues (the water fixtures leaked). Generally a fine stay, […] with a few minor issues - I'd stay here again without hesitation. Read moreGenuine Hotels.com guest review
It was very disappointing. It took almost an 1 1/2 hours for the shuttle to pick us up at the airport, at 9:00 at night! We had 3 little children with us! It was only a 10 min drive once they came! There were lots of people leaving real early in the morning and they made no provisions for a bag breakfast, not even juice or yogurts. The room was near […] the lobby and sound was not stopped by the door, someone was having fun late into the night! I would avoid this hotel, the service was poor. Read moreGenuine Hotels.com guest review
The first time I was there, parking while traveling was free; this time they charged me $10 per day. The mattress was too soft and I had difficulty sleeping - others may think it is great, but too soft for me. Took them nearly an hour to get to the airport to pick me up after I returned. The person I called on the phone told me to wait for the van at […] one place; the driver told me I should have waited at another place and started to belittle me. My overall rating is an average of my two stays - a 5 the first time and a 3 this time. Check in was quick and simple, they had my reservation on hand and we were on our way to the room in a couple of minutes. Wireless internet was reliable. Restaurants are not near by, but the access from the freeway is quick and easy. Read moreGenuine Hotels.com guest review
"close to airport"
very nice hotel but when we needed the free shuttle to the airport in the morning we couldn't get it and had to pay for a taxi. very disappointed.Genuine Expedia guest review
airport shuttle was right on time and easy!Genuine Hotels.com guest review
"Close to the airport, good shuttle service"
Good value, close to the airport, good shuttle service, very adequate breakfast, yes I would stay there on my next trip,Genuine Expedia guest review
"Great layover spot"
It was a very short stay but a great place to nap before an early morning departureGenuine Expedia guest review
"Served the purpose..."
The hotel location was perfect. It took less than ten minutes to arrive at the terminal. This hotel is in need of a facelift (inside and out). Showing the age and use. It could be a lovely transition place for stranded travelers awaiting a flight. Too bad the proprietors are more interested in the cash than the comfort.Genuine Hotels.com guest review
Very good rate Quality/Price. Breakfast in quantity, Rooms clean and pleasant. And not a lot of noise due to airport proximityGenuine Expedia guest review
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