"Business Trip to Dallas"
It's not bad for the price. Room key did not work right away so I had to go back to the lobby with my bags to get the key coded again. Hot breakfast was decent. Plenty of restaurants nearby which is always a plus. One small elevator for everyone, the side stairway carpets were stained badly, and the stairwells had a musky smell to them. Room was clean […] but you get cheap, flat pillows for your bed. All in all, 3 out of 5. Read moreGenuine Hotels.com guest review
"Great Hotel if you need quick access to airport"
Hawthorn Suites is minutes away from the airport - I was staying while attending a convention at the DFW Airport Hyatt, and it was less than 10 minutes (worst case) in transit time. The hotel is fine - breakfast was pretty high quality as free hotel breakfasts go, but the room had a few minor issues (the water fixtures leaked). Generally a fine stay, […] with a few minor issues - I'd stay here again without hesitation. Read moreGenuine Hotels.com guest review
It was very disappointing. It took almost an 1 1/2 hours for the shuttle to pick us up at the airport, at 9:00 at night! We had 3 little children with us! It was only a 10 min drive once they came! There were lots of people leaving real early in the morning and they made no provisions for a bag breakfast, not even juice or yogurts. The room was near […] the lobby and sound was not stopped by the door, someone was having fun late into the night! I would avoid this hotel, the service was poor. Read moreGenuine Hotels.com guest review
The first time I was there, parking while traveling was free; this time they charged me $10 per day. The mattress was too soft and I had difficulty sleeping - others may think it is great, but too soft for me. Took them nearly an hour to get to the airport to pick me up after I returned. The person I called on the phone told me to wait for the van at […] one place; the driver told me I should have waited at another place and started to belittle me. My overall rating is an average of my two stays - a 5 the first time and a 3 this time. Check in was quick and simple, they had my reservation on hand and we were on our way to the room in a couple of minutes. Wireless internet was reliable. Restaurants are not near by, but the access from the freeway is quick and easy. Read moreGenuine Hotels.com guest review
"close to airport"
very nice hotel but when we needed the free shuttle to the airport in the morning we couldn't get it and had to pay for a taxi. very disappointed.Genuine Expedia guest review
airport shuttle was right on time and easy!Genuine Hotels.com guest review
"Close to the airport, good shuttle service"
Good value, close to the airport, good shuttle service, very adequate breakfast, yes I would stay there on my next trip,Genuine Expedia guest review
"Great layover spot"
It was a very short stay but a great place to nap before an early morning departureGenuine Expedia guest review
"Served the purpose..."
The hotel location was perfect. It took less than ten minutes to arrive at the terminal. This hotel is in need of a facelift (inside and out). Showing the age and use. It could be a lovely transition place for stranded travelers awaiting a flight. Too bad the proprietors are more interested in the cash than the comfort.Genuine Hotels.com guest review
Very good rate Quality/Price. Breakfast in quantity, Rooms clean and pleasant. And not a lot of noise due to airport proximityGenuine Expedia guest review
"Not what I thought it would be..."
I booked thru hotels.com and when I got to the hotel, it was not what I was booked. The A/C was loud and it was hard to sleep.Genuine Hotels.com guest review
the hotel was clean. The side door badge reader didn't work so I had to go all the way around in the middle of the night. Housekeeping started cleaning loudly at 0700 and my flight got in at midnight so that was a great wake up. I was surprised that there was a kitchenette but no utensils to make anything if you chose to cook.Genuine Hotels.com guest review
"sub par for price"
I now feel I could have gotten a better hotel room for the price I paid. Housekeeping woke up at 8am vacuuming and knocked on our door at 11am (while we were getting ready) to try to clean the room when the front desk told us check out was 12 noon.Genuine Hotels.com guest review
"Quality rooms and excellent service."
We stayed in this hotel for a night during a layover at DFW instead of crashing on the airport floor. When we landed in Dallas and called the hotel for the free shuttle, the front desk person was very patient and helpful when I was struggling to find which gate I was at (the airport was very low staffed when we arrived). Friendly and FAST check in service […] and organized shuttle service. We made our 6am flight the next morning no problem, though we were too early for the complimentary breakfast. Read moreGenuine Expedia guest review
"Really old looking."
The clerk was busy talking to another employee instead of checking me in. The carpet was older than I was. Surprised at how old everything was. Kitchen really small.Genuine Expedia guest review
"Very close to airport"
The complementary breakfast was very good with many items to choose from.Genuine Hotels.com guest review
"not exactly 3 star"
hotel appeared understaffed. decor and fixtures very dated. tile baseboard missing in bathroom. desk lamp non-working. desk is rickety. only stayed one night in transit, did not bother to complaint to management. probably will not stay here again.Genuine Hotels.com guest review
"HORRIBLE!! Not at all what is advertised"
For one, we paid for a double "queen" bed suite only to find they do not offer double queen bed suites. we were given a standard double bed. In fact their "queen" beds are actually FULL sized beds which made it very uncomfortable trying to sleep with my 2 young children in one bed. When I called to ask about the roll away beds advertised online, I was […] told they only had 3 tucked away in storage and it would be too difficult to get to them! They also swiped my credit card (for security deposit purposes only) under another persons name and each time I called them at the front desk I had to explain who I was and why we were in that room. Also, it smelled horrible like rotted trash outside and the new trolly cars run right by our window all hours of the night VERY LOUDLY! Cleanliness was poor. The only thing that was okay about this stay was the free breakfast quality. Never again! Boo! Read moreGenuine Hotels.com guest review
Found the room marginally clean. Bathroom particularly needed attention.Genuine Expedia guest review
"Hawthorn Suites by Wyndham DFW Airport North"
I like the service, personnel are very nice. The reception look to dirty. The room are very good. Over all I like these location. I am getting back to these location.Genuine Hotels.com guest review
The room was beautiful, but the mattress on the bed was in terrible shape. It desperately needed to be replaced.Genuine Expedia guest review
"Do not stay here"
First off I never write reviews but felt it necessary as this was the worst hotel stay I've ever had. The hotel was initially nice enough on first impression. Hiccup at check-in since I was told I would not be charged for parking after my nights stay as we were flying out the next morning. They did compromise and charge me a lesser rate for the 3 nights. […] The room was on the third floor and was sweltering!! Air conditioner was not cooling properly - informed front desk who said it would cool off after sundown. Nothing was done about it since they were fully booked. They would not refund money so we could go somewhere else - said we would have to take it up with Expedia. I literally had to get towels soaked in ice water for each of my family members because we were sweating all night. Worst nights sleep before an early flight! They gave us a box fan after we kept complaining. The clerk joked that maybe we could get our parking for free for the inconvenience. Do not stay here as they obviously have maintenance issues. Other guests said their rooms were hot too! Read moreGenuine Expedia guest review
The front clerk never found my reservation. I called back the next day after having to go to the hotel next door and another clerk found it.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham DFW Airport North We apologize for any inconvenience. At times, it takes over 30 minutes to view a reservation, which may or may have not been the case. I can assure you we will address this situation with further training of our front desk staff. Thank you for your comments so that we may continue our services to the most effective of manners.
Awesome! Breakfast was great too!Genuine Hotels.com guest review
NastyGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Hello, I am so sorry that you feel this way and would like an opportunity to hear more feedback from your experience.
Honestly, this hotel is ok. Service was friendly but it's an old hotel and you can feel it. The walls are thin and the carpet felt dirty.. There was a part of the hallway that smelt like fried fish.. Not really pleasant... The linens were clean and the ac worked so that was great. Breakfast was good. We stayed there for one night and it was fine but […] I honestly wouldn't stay there for longer... The price was great but... It hit a few not so great parts for me. Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North I am sorry to hear about your experience here at our hotel. Please feel free to reach out to us to include more feedback, we would love to hear from you.
We do not recommended this place as service was really poor. Front desk clerk was not welcoming at all and very rude behavior.We will never stay at this place.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North I am sorry to hear about your experience here at our hotel. We strive to accommodate all guest, their requests, and needs. Thank you for your comments as we strive to improve service and guests needs. Feel free to reach out to us for further communications.
Convenient to DFW airportGenuine Hotels.com guest review
"Good long stay"
Clean. The front desk folks were very disinterested in helping. We had three phones in the suite but only one of them worked. There was also a broken floor tile just as you step outside the shower.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Thank you for your comments as we are always striving to improve guest service and our hotel. This allows us to follow up on any maintenance needs in our hotel as well as focused service.
"great place to stay the night before a long flight"
I stayed at this hotel for just one night before a long marathon of flights that started the following morning. There's not a lot of restaurants, shopping, or other distractions nearby, but it's a perfect place to get a solid night's sleep before travel. The hotel also offers shuttle service to DFW. The room was exceptionally clean and comfortable, […] but there were 2 lightbulbs out in the room which made it a bit dim. I will definitely stay here again the next time I'm flying out of Dallas. Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Thanks Kelsey, We appreciate your kind comments and suggestions as we strive to improve our service and standards on a daily basis so that all guest are pleased with the stay. Let us know when you come to the DFW area again. We would love to meet you.
"It is not a five star motel"
This is not a five star motel, but it was clean and the staff were accommodating. The rate was the main reason we booked with them, but if I were going to stay more than one night, I would probably go to a nicer motel.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Thank you for your feed back to this survey. We appreciate your comments and strive to improve service, everyday, with every customer.
"Could have been nice..."
We were pleased with the room and cleanliness, but baseball teams staying at the hotel and a midnight fire alarm made our stay a nightmare. The kids next door were literally bouncing off the wall. A call to the front desk didn't help, so had to confront them ourselves. We weren't the only ones they were disturbing. They were running up and down the […] halls after the 1:00am fire alarm, which was caused by a client burning tacos in their room. The staff couldn't turn off the alarm, so had to wait until it could be done by the fire dept. I was concerned when we checked in and another client was checking out early to go to a different hotel, which cost them a nights fee. We were not offered an apology from the staff for the awful night, so would not stay in one of those hotels again. Read moreGenuine Expedia guest review
"Terrible customer service"
The door lock was broken and the staff had no idea whether the issue was resolved until I went to check myself. The front desk clerk had a terrible attitude. The hotel needs a major overhaul but the rooms are okay. I would NOT recommend this hotel.Genuine Hotels.com guest review
Awful. The walls were paper thin, and we heard every conversation of our neighbors. The beds weren't comfortable, and the room was so cramped it was hard to move around in. The family we vacationed with had an 'updated' room, but ours was not. The pool water was so green we wouldn't let our kids swim. Somehow the fire alarm was set off, for 45 minutes […] in he middle of the night, which just topped off the experience. I'd never stay there again- and wouldn't recommend it to ANYONE! Read moreGenuine Hotels.com guest review
The bedroom side did not work. Room has poor noise isolation. The wake up call system did not work.Genuine Expedia guest review
"Close to DFW"
Average stay for a location close to airport for early morning flight. Clean rooms, but no for service on-site. Must call take-out, use hotel shuttle or bring food in as you check-in.Genuine Hotels.com guest review
"Convenient to airport, but not to restaurants"
The room had some nice conveniences such as kitchenette with sink, microwave, and refrigerator. The wifi worked well and I was able to print out my boarding pass in the business center. However, I ended up buying a tv dinner from the front desk for supper although I could have ordered pizza etc. from room service.Genuine Expedia guest review
the staff was fine, but my room had a strange sour smell and the general condition of the 3rd floor was in pretty poor shape.Genuine Hotels.com guest review
"Hard to get to"
The room smelled and both beds were terrible, not to mention the pillows, equally bad.Genuine Expedia guest review
"No customer service"
I stayed at this hotel since they had an airport shuttle. I arrived in the evening and as I was getting off the plane I called the hotel to arrange the shuttle. After 2 minutes of ringing, the line went dead. I called back 3 times and the same result. Since their website said to call for the shuttle, I called the 800 reservation line and the girl there […] said she would call the hotel. I was on hold for 8 minutes and she came back and said she could not get them to answer either. So I took a cab - $27. When I arrive at the hotel, two people behind the desk were talking with 2 friends on the other side. They at first said the phone never range and I had the wrong number, I showed them the call history from my phone and then he said that they are having phone problems and the phone at the desk was not working. I called the number and he was correct, except another phone less than 10 feet away was working and was ringing, and he said, "see, this phones does not ring, I don't know why the other one works and this one does not. I guess John did not think to answer the other phone. I asked to be reimbursed for the cab and John said no. But another guy (no name badge) looked at my account and said that he would credit my account, except since I booked thru Hotels.com they could not give me a credit or any compensation. I'll find another hotel next time. Read moreGenuine Hotels.com guest review
"Our handicapped room request was ignored"
We had reserved thru Hotels.com and our request for a handicapped room was ignored. This hotel only has two handicapped rooms that where already rented out before we came, even tho we were guaranteed late arrival. To find a convenient room located near public bathroom access which had handicapped toilets, required our moving twice. The front desk attendant […] did do as much as he could to help, but the result was still unsatisfactory. Read moreGenuine Hotels.com guest review
Would never stay there again!!! Bed was bumpy and most uncomfortable. Hotel was just basically run down. Had to wait an hour for the shuttle to pick up up from the airport!!!Genuine Hotels.com guest review
Pretty well run down. There are better choices nearby. Won't stay again.Genuine Expedia guest review
"Nice rooms in a run down hotel"
I was unimpressed with the hotel. I expected it to be cleaner, better maintained, and not shabby. Instead, it was rundown and shabby. There were scuff marks all over the walls, only one old elevator for the entire hotel, and the lobby just looked old. The room itself was spacious and decorated nicely. My only complaint was the refrigerator did NOT keep […] my ice packs frozen, which posed an issue for TSA at the airport. The location of the hotel was great; however, I wish we would've stayed at the Marriott down the street instead. Read moreGenuine Hotels.com guest review
"close to DFW airport"
It took 20 mins. to get help at check-in and I didn't have everything I ask for in my roomGenuine Expedia guest review
I think I was overcharged quoted 78.00 for 5/25 and I got the email at 90.28Genuine Hotels.com guest review
Average the elevator was a little scary it would mak a loud thump when it started up.Genuine Hotels.com guest review
"layover stay for our honeymoon"
not what we expected but it served it purpose for us, probably will not stay againGenuine Expedia guest review
"A dump, walk to...nothing"
Couldn't squeeze a late flight out of DFW after a late meeting, so had to stay near airport for early flight. Returned the car early (mistake) and ended up stranded at a hotel with no restaurant and nothing nearby. Shuttle to airport left every 45 minutes, so I had choice of getting up REALLY early or risking missing my flight. For an "airport hotel" […] it just doesn't cut it. Read moreGenuine Hotels.com guest review
"Clean and Worn"
Room was clean and tidy. Common areas and hallways looking worn and threadbare.Genuine Hotels.com guest review
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