"Amazing room but poorly managed"
I had an okay experience. The staff was very friendly and my room was spectacular! I loved the granite counter tops in the mini kitchen. My issues were 1) the lobby and elevators were in need of updating. 2) they were sold out of bottled water. They didn't offer any water in the vending machines and when I tried the water cooler in the fitness room […] it was empty! Read moreGenuine Hotels.com guest review
Very little sleep before our long flight. FED EX truck horns all night. Curtains fell to floor. Food was horrible. Was not The type room promised.Genuine Hotels.com guest review
No decent restaurants close by. I spent $60.00 for R/T cab fare to go to dinner!!!Genuine Hotels.com guest review
"Nice hotel close to airport"
Had to wait about 30 minutes to get registered because only one person was working at the desk and there were about 16 people that came in on the shuttle at the same time. Staff was helpful.Genuine Expedia guest review
"Close to DFW and free shuttle service"
Convenient location. The free shuttle service was right on time and the driver was friendly. There are not a lot of food options nearby but I did see some guests using the shuttle service to take them to a restaurant. Friendly staffGenuine Hotels.com guest review
"Awful front desk service."
Snarky staff. Hotel is listed as 2 miles from the airport, but it is 8-10 miles. The staff acted like it was the first time they had been asked directions to the car rental drop-off location for the car and gave me an address for a non-airport car rental drop-off site. Horrible customer service.Genuine Hotels.com guest review
"make me sad"
once a book with hotel.com, i request crib for our kid. Also sent by email to hotal group directly. I have feedback from hotal group customer service to had a confirmed they have crib and no additonal charge. Once we check in yesterday, front desk to said $10.00 additional charge, that's what we don't have any other choice. Hotel not keep honor and […] we paid additional charge. Read moreGenuine Hotels.com guest review
This room was huge, like an apartment. I arrived and was greeted at 1am by a smiling , patient and kind employee. He was quick to check us in and the accomodations were beyond our expectations. i slept in peace on a very comfortable bed. My accompanying traveler said the pull out bed was very comfortable in the living room and that she slept soundly […] as well. i would recommend this location to anyone travelling and needing to be by the DFW airport. Read moreGenuine Hotels.com guest review
The hotel lobby was not very clean, the room was also not very clean.Genuine Hotels.com guest review
"Hotel needed for a 9 hour layover"
We had a 9 hour layover from Dallas to Boston, so I decided to book this hotel for the cost and the purpose of getting a few hours sleep before take-off the next AM. When we landed and called for the shuttle, we were told it would be picking us up within the next 10 minutes. 20 minutes later I called back, only to find out it had picked up a different […] terminal and returned to the hotel, without grabbing us, and that we'd need to wait another 15-20 minutes for it to come back. We took a cab - flat rate of $26 to go 2 miles - and were greeted with a line 15 people deep to check in. At 9pm. The hotel lobby was not impressive, the girl working the front desk was overwhelmed. An hour and 15 minutes after landing, we were checked in. Room was average, served the purpose of sleeping for 5 hours. There are no restaurants in the area and the hotel itself does not have a kitchen. Dominoes it was for dinner. We had a 4:45am pick up time arranged with the shuttle the next morning. We got downstairs at 4:30, and promptly at 4:45 the shuttle driver decided to get the van, and found out it was dead. Tried jumping it for 10 minutes, and it didn't work. They stuffed 8 of us in a 6 person van, and I sat on the floor on the ride to the airport. Overall, not the best experience and I would not stay there again if I were in town. Read moreGenuine Expedia guest review
"Close to the airport with free shuttle"
The shuttle was there to pick me up from the airport without much waiting time. The hotel was decent, but there are no real restaurants nearby so that is something to keep in mind. You can order food and have it delivered, or you can buy some quick, convenient items near the front desk. I used the fitness center which was small, but had what I needed. […] The shuttle will take you back to the airport in the morning, but you will have to choose between time slots as it doesn't run continuously. Read moreGenuine Expedia guest review
"Last minute choice"
Had to wait for the airport shuttle long time Don't expect quick delivery from the restaurant room service.Genuine Expedia guest review
"Nice and convenient but beware of shuttle"
We only stayed one night between flights. The room was clean and comfortable. Plenty of take-out/delivery options for food but none on premise. Coffee available in the lobby at all times. We waited over an hour for the complimentary shuttle from the airport to the hotel but the shuttle was ready to go the next morning at 4:30am.Genuine Expedia guest review
"Hotel close to DFW airport"
Overall, very acceptable. Clean and comfortable. Airport shuttle very convenient.Genuine Expedia guest review
Upon arrival and check in, elevator lights were not working and took until the next a.m. to repair. Not a clean odor just "old" odor in the hotel, breakfast was just OK - not something to speak highly of. Lighting in the parking lot - not enough, and only 2 entrances, so if in town for a big event, might not be good with that either. Not my favorite […] place to stay. Read moreGenuine Hotels.com guest review
"It a good for one night"
It was comfortable but just to rest my head.Genuine Hotels.com guest review
"Very close to airport"
Quick Easy access to DFW remote north. Average hotel, bit overpriced. Stayed one night, would choose a different hotel next time.Genuine Expedia guest review
"Could be much better without much effort."
Cheapest towels available. Mattresses very much below what is expected these days in a decent hotel. "Snack" put out at night might as well not have been put out at all.Genuine Expedia guest review
"Basic isolated airport hotel"
While the cleanliness in the room was ok the coomon areas were messy. Internet service was very spotty, free shuttle is rather infrequent. Breakfast was subpar.There is nothing close to have dinner and the noise from the planes and cars on the highway could be heard inside my room. Not a three star maybe a two star.Only nice plus is that the shuttle […] to the DART runs close so you can go to downtown Dallas by public transportation. Read moreGenuine Hotels.com guest review
Stranded; Hawthorn rescue, good room, great staffGenuine Expedia guest review
"Convent to airport"
The rooms are basic but clean and fairly large.Genuine Hotels.com guest review
"the bath did not have a drain plug. bummer"
It ws a very nice room but the bath did not have a drain plug. Also, there are NO restaurants in the vicinity.Genuine Expedia guest review
Only stayed one night; room was clean and comfortable. No bar or restaurant in the hotel, but did serve morning breakfast (self serve type).Genuine Hotels.com guest review
"Not as advertised"
We booked a queen room with a pull-out sofa since we were traveling with our child. We got there to find out they only offer pull-outs with a king size room. I showed them my reservation and they blamed it on the web site for getting it wrong. I asked if we could at least get a roll-away bed for our child. The clerk said as soon as the driver came back […] from the airport she would have him bring it up. At this point it was 11:30pm and we had to be up at 5am for our flight. My husband attempted to sleep in the chair in the room until they brought the roll-away. By the time he woke up to realize no one ever brought a bed it was 1:30am. He decided just to stay put rather than calling and waking everyone up to get a bed delivered. Needless to say he got very little sleep sitting upright in a hard chair. The next morning I complained at check-out about the bed not being delivered and they said the clerk wrote the wrong room number down for it to be sent to. I find that hard to believe given how late we checked in and the lack of other people checking in at that time. Very poor service. Read moreGenuine Hotels.com guest review
"Hotel is in need of some TLC"
This hotel needs better management. Many maintenance issue in my room to include low quality repair attempts. Front desk staff was unfriendly. Overall, not a good experience.Genuine Hotels.com guest review
"Nice hotel for near DFW airport"
The room we arrived to was incorrect. It was one bed instead of two. It was also a really nice suite with full kitchen and living room. So we were not so happy with the room we ended up with after complaining on the bed situation. We got the normal room and the air conditioner worked poorly to say the best. We arrived at 11pm and were leaving a 430am […] so we didn't feel like changing rooms yet again. Lobby guy was nice and switched our room quickly upon complaint. Read moreGenuine Hotels.com guest review
Great service and cleanlinessGenuine Hotels.com guest review
Overall not very good for the price. I was not satisfied with my king suite. The customer service was not very good either.Genuine Hotels.com guest review
"1 night good enough"
Shuttle worked as promised. Picked us up and brought us back to the airport. Stayed one night only as a layover. Hotel does not have food, but they sell microwavable food. Hotel room was really clean. Refrigerator was really loud so I unplugged it for the night. Room had microwave that worked. Room was clean, had a small kitchen, office desk, queen […] size bed. Bathroom was clean too. No issues really except that I felt that the bed sheets may have been dusty. I felt that as if I was breathing dusty air, but it might have been something else. Read moreGenuine Expedia guest review
"wyndham in dallas dfw aiport north"
the checking in process was smooth-very helpful crew-did not have breakfast, but looked good. My IPod disappeared from my room, minimum amount of help recovering it-never did, so assume someone w/key is now enjoying it, while I had to replace it. Shuttle service to airport was on time and satisfactory.Genuine Hotels.com guest review
"Nice and comfortable overnight layover."
We really liked the large bathrooms. The room was very comfortable. We didn't eat there, but all services were very good. The service to the hotel was excellent too.Genuine Expedia guest review
The picture of the hotel on the website is some other place.....this place is very old and not clean.. The staff is no better. .waited an hour for a shuttle ride and breakfast was served late....do not stay hereGenuine Hotels.com guest review
"Horrible customer service, dirty hotel"
The front desk woman (Cecilia) has no customer service skills, she was careless and wasn't helpfull at all, room not so clean it smelled. Horrible customer service, the hotel doesn't look like the pictures online, I wouldn't go back or recommend this hotel to anybody!!Genuine Expedia guest review
"Close to airport"
There is absolutely no place to eat near this hotel and it is obviously quite old and getting run-down. Their driver took us to find a place to eat, but he got completely lost in the process. He finally dropped us off at the Marriott, which had a long wait for dinner, so we ended up taking a cab to find a place to eat and since the driver was busy, […] a cab back to our hotel. Read moreGenuine Hotels.com guest review
I enjoyed my stay at the Hawthorn but the breakfast could've been a little betterGenuine Hotels.com guest review
Called four times for shuttle service that never came. Had to get alternate transportation.Genuine Expedia guest review
I picked this hotel for its nearness to the airport; however, if you want to be close in DFW, the only option is the two IN airport hotels. The freeway configuration complicates a quick ride to the terminals. Also, the shuttle only operated every 45 minutes. The continental b'fast began at 7:00 with no accommodation for early departures.Genuine Expedia guest review
Very nice Hotel, Great location near the DFW Airport and very convenient charge.Genuine Expedia guest review
"Good location close to mall and eating places"
Room was nice and clean bed was decently comfortable. Dining room for breakfast wasn't the cleanest but we made due. Overall not a bad expirence would go back.Genuine Expedia guest review
"Very nice hotel"
The staff was very friendly and accomodating. One thing we didn't know is that they have a free shuttle to and from the airport! We made the mistake of paying for a shared van and paid $45.00 for a five minute ride. The guy at the hotel felt bad that we didn't know and made sure we got the free shuttle on our departure day. The rooms were quaint...perfect […] for one or two people. The complimentary breakfast was excellent! Eggs, sausage, hashbrowns, danishes, waffles, french toast, fruit and cereal. I would stay here again. Read moreGenuine Expedia guest review
Room was spacious but it was noisy, could hear all the planes landing and through every wall, someone was having band practice next to us all night! Don't bother with the room service, its from an off site place took over an hour and was coldGenuine Expedia guest review
"Old but close to airport"
Older hotel. Staffed helped out. Basic!!!Genuine Hotels.com guest review
Dingy dirty rooms. Shower didnt work, sink leaked, and I had cigarette burns in the sheets. Staff was friendly though.Genuine Hotels.com guest review
"Nice hotel if the shuttle can get you there."
Hotel staff disorganized. Airport shuttle broken down.Genuine Expedia guest review
Noisy water pipes on upper rooms bad customer service, same breakfast every day bad, bad customer serviceGenuine Expedia guest review
"Close to airport"
Nice hotel for price. If u need a close reasonably priced hotel this is it.Genuine Expedia guest review
it was nice just had to come down 3 after traveling all day . no internet and then bought food and the girl did not give me any plates or silver ware to each with so had to come down again nothing in the room for having a kitcken .Genuine Hotels.com guest review
Omar was not good at the front desk. We arrived late and tired. He acted like we woke him up and couldn't wait to get rid of us. No amenities for late night arrivals.Genuine Hotels.com guest review
Good place to stay near airport.Genuine Expedia guest review
"Aging hotel close to airport"
This hotel was just ok. It is showing its age quite a bit. The rooms have been half updated (i.e. the beds and bathrooms seem updated some). However, the kitchenettes are very outdated as well as the rest of the hotel in general. Also, the water temperature in the showers is VERY variable! One shower the temperature went from hot to luke warm constantly. […] The next morning, I took a luke warm shower for the entire time. Very disappointing. The complementary breakfast wasn't too bad. For the price, it was an ok place to sleep before flying out early the next morning. However, I'm not sure I would book this place again. Read moreGenuine Expedia guest review
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