"Close to the airport is best feature"
It is close to the airport and that is the best thing about this location. They really need to improve the quality of the entire service. Front desk to house keeping.Genuine Hotels.com guest review
I stayed in the hotel for 2 nights. The first night, I had no water and when it did get turned back on, it was brown. The front desk agent told me there was nothing she could do, they were fixing the pipes. This was around 6-9pm in the evening. I wasn't made aware of this when I checked in. It was miserable. The fitness center was outdated and the machines […] were squeaky. Read moreGenuine Hotels.com guest review
"Do you really want to watch yourself on the toilet"
The room was disappointing. We were expecting a king bed, but instead had a queen and it was smaller than our queen bed at home. The bed was too close to the wall, and the bathroom vanity was too close to the bed, so when I was doing my hair & makeup, the light was shining in my husband's eyes while he was still resting. The lighting was too dim in […] every room. The worst thing was a full-length mirror in the tub/toilet area. When you would close the bathroom door, you had a full view of yourself sitting on the pot! (I covered it with a blanket!) The stair hallways had filthy carpets. Read moreGenuine Expedia guest review
Very nice room.Genuine Hotels.com guest review
"Misled and disappointed."
Website misleading. Room ok, but not really a suite; just one big room. No extra pillows/blankets in closet. Pool was not appealing at all - pretty much a concrete hole with a metal fence around it. They ran out of regular dishes at breakfast and I had to use paper plates both days we were there (food ok). Side door to the hotel that was closest to […] where our car was parked, didn't quite open all the way so when you exited the building, you kind of stumbled because you expected the door to go further than it actually does. The printer in their business center was old and wasn't working. Had to get the front desk person to help fix it (he was nice about it at least). We checked in about 10:00pm on a Saturday and got the wifi code ok, but they failed to tell us that the code changes on Sundays. In the morning I was trying to use my iPad at breakfast and it told me I had the wrong code. I went to the front desk and this is when I was told about the code change. Their convenience food area was pretty weak with selections. There was a horrible smell in the stairwells and the stairwell carpets were dirty and needed serious cleaning or replacement. The toiletries provided in the room only included shampoo and bar soap; conditioner and body wash would've been nice (normally I bring my own but this trip I was trying to pack light.) There was no hotel guide in the room detailing amenities, fitness room, local restaurants, etc. The towels in the room were pretty small and kinda rough Read moreGenuine Expedia guest review
Hotel did not provide what I paid for; carpeting had huge holes; downstairs had odor; bug spraying going on all over the place. Elevator broke; come to find out it was and still is a year past expection. Hotel manager, may have been owner was rude and had to be put in his place regarding his advertising and what a person was to receive.Manager or owner […] which ever he was attittude; if I hadn't pre-paid I would have left after the first night stay. Staff was very friendly. Read moreGenuine Expedia guest review
"Convenient location. Good price."
No issues. I heard that the breakfast was good even though I didn't have a chance to eat breakfast either day I was there.Genuine Expedia guest review
"Easy access to DFW airport"
This weekend was in a King suite, MUCH better the double queen "suite" and had a double sized whirlpool tub w/shower in the bathroom.....very nice. Location isn't the greatest for my normal visits to the Dallas/Ft Worth area however I would still stay there again for the great room.Genuine Hotels.com guest review
"Easy access to DFW airport"
Room was good (double queen) but was called a suite yet there was no seperation of living/sleeping areas.Genuine Hotels.com guest review
Towels are tiny and thin. Internet goes up and down and they change the password each day. If you stay more then one night then the key has to be re-keyed. Room reserved was not what we got. Breakfast was marginal at best and ran out of food. Hotel staff was very polite and facility was clean.Genuine Expedia guest review
"Nice but Customer Service Could be Better"
We stayed here the night before we flew out of DFW. Overall I had a great time at the hotel. They allowed me to check in early, which was fantastic but they gave me the wrong room. Because of their mistake I got a free upgrade to a suite which was fantastic! The only problems were that there is only 1 luggage cart for the hotel and an employee was using […] it to transport boxes when I got there and needed it. Also, the sofa bed in my room was difficult to get out and when I called for help I was told it would be a 30-45 minute wait because the only other employee was out picking people up. Overall, I think the hotel was nice, especially for the price. Read moreGenuine Hotels.com guest review
Very difficult to find hotel drove, around for 20 minutes. Neighborhood was all torn up construction everywhere a lot of dead in streets. Staff was very unfriendlyGenuine Hotels.com guest review
Breakfast was over cooked and dry. My wife and I only ate the fruit. Blanket on bed was severally worn. And had a 2 inch hole in it.Genuine Hotels.com guest review
"Not so good"
When we were calling hotel to pick us up from airport, the phone rang over 5 minutes before it was picked up. Shampoo & conditioner is not automatically supplied in rooms. They said we had to go to lobby to get it if we wanted some.Genuine Hotels.com guest review
It was just: nasty...dirty..uncomfortable beds...the outside was okay, then inside everything was dirty, ripped carpet, cheap towels.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Ashley, We apologize for any negative experiences you have had encountered at our hotel. We are pushing for a more modernization projects, which will enhance and ensure the quality of your next stay. If you have any questions or concerns, please do not hesitate to contact us directly. Best Wishes, ~C
"My personal experience"
The location was great but I booked this hotel because it was a Wyndam property. It was very dated and run down. The bed and pillows were terrible. The rooms had no insulation and you could hear the neighbors from up above and next door. I really think its just a matter of a facelift that it needs. Some TLC!Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Dear Guest, We are disappointed you did not enjoy the room you were booked into. Please know that we monitor our items to the best quality, for your satisfaction. To make assure this is addressed for your next stay. We will raise the bar for more improvment. If you questions or concerns for you future stay we are willing to answer them for you. Best wishes, ~C
When I pull up the outside was rather unimpressive, however it was like openging a brown bag and finding some diamonds! Friendly staff, clean rooms, nicely decorated, quiet, good energy. Really enjoyed my stay.Ate a bite of breakfast both mornings...very family friendly..although I was traveling alone. Thanks for an affordable stay!Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Dear Traveller form Atlanta GA, Thank you for your positive review of the Hawthorn Suites. We are very pleased that you have enjoyed your stay with us. Please know that we monitor our items to the best quality, for your satisfaction. We appreciate you for recognizing them. Have a wonderful day, we look forward to seeing you again. ~C
expedia rep gave me wrong number to hotel, when I got to dfw & called for pick up they old me they were closed for the night. 45min later, I had to get a car just to find out they had shuttles still running...very inconvenient.. should get compensation for this.Genuine Expedia guest review
The area is in a good location right off the Interstate the rooms was very clean.. I truly enjoyed my stay CBT 09/2013Genuine Expedia guest review
The hotel was really great. Room was larger than expected. Well maintained except for fitness room being really warm and out of towels. Thought that being near the airport would be noisy but didn't hear a single plane. The hotel was just minutes away from dinning and shopping centers. For the price, this place was a steal.Genuine Hotels.com guest review
"close to airport"
ok for a short layover. close to airport which is what makes it a good choice. You have to arrive already fed. Nothing in the area to eat. Only delivery from one restaurant. Breakfast included ok.Genuine Hotels.com guest review
"Very nice and comfortable suite close to dfw."
I stayed for two nights. The suite was awesome with modern decor. They serve a breakfast buffet that included eggs, bacon, french toast and waffles. Also, they had muffins and cereal. Coffee and juice and fresh fruit. The hotel staff was very friendly. The hotel is very close to DFW airport. I would highly reccomend this hotel.Genuine Expedia guest review
"Not bad for the price"
Staff very very helpfull would stay again a couple of lites were out but no harm breakfest ok but had no juicesGenuine Expedia guest review
"Better than I expected for the price!!"
Better than I expected for the price. Spacious room, clean, quiet, cool, internet service, nice breakfast and to DFW airport in 5 minutes!Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Thank you for your positive review of the Hawthorn Suites DFW North Airport. We are very pleased that you have enjoyed your stay with us. Every new day we push for more quality satisfaction. Have a wonderful day!
"Close to airport, better options around"
To call this a "suite" is not really being correct. A mini fridge is the suite. Better options are around.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North We apologize for any negative experiences you have had at our hotel. We do have many room types here at the Hawthorn Suites. Some rooms have full Living and Kitchen areas, and some do not. We do regret you did not get one of our spaciuos suites. When we see you gain, please let us make it up to you. Have a wonderful day!
"Nice, but could use a face lift"
Nice hotel. Elevator ride was scary. Very shaky and old looking... Room was very clean and smelled good. Lady at counter wasn't very fourth coming with info. I had to ask about breakfast and check out times as well as location of our room and parking. Breakfast was good and checkout was easy.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North We apologize for any negative experiences you have had at our hotel. We are pushing for a more modernization projects, which will enhance and ensure the quality of your next stay. Working with the elevator companies and teaching Front Desk better qualities to ensure your retrun is better. We look forward to seeing you again!
We did not get our wake up call and almost late for flight. I should have set the alarm also. But I depended on the front desk. Overall, they were very helpful and courteous. I will stay there again, but I will set my alarm.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham DFW Airport North We apologize for any negative experiences you have had at our hotel. It was an oversite on our end, I assure you it will not happen again! We look forward to hosting you again! Have a wonderful day!
"Not as great as i expected"
The drivers were very friendly, and informative. The staff at the front desk were always on their cell phones and were no helpful at all. Every time i would go to the front desk they had me standing and waiting until they were done using their cell phones to answer any question i had. I expected better customer service. Very disappointed.Genuine Expedia guest review
"not as expected"
The AC worked very poorly our second night. The bed felt concave and we kept rolling into each other.Genuine Hotels.com guest review
Was very dark in the area by the bathroom when getting ready but other than that LOVED your hotel and will stay again for my business trip next year.Genuine Hotels.com guest review
"Took too long to respond to a maintenance request"
Toilet was clogged when we got there and hotel staff took over 2 hours to come look into it and fix it. They also referred a restaurant that delivers and it was AWFUL. Do not order from them. I believe the restaurant's name was Michael's restaurant.Genuine Expedia guest review
"July 2013 Stay"
The room was very nice, I love that the room had a full size refrigerator, microwave and two burner stove. There was also a full size sink in the kitchen area. The room was clean and very spacious. The hotel has a happy hour each day and gives snacks and drinks free of charge which was very nice. The hot breakfast was a plus it had sausage, bacon, french […] toast, waffles, muffins, cereal, etc. The staff was very friendly and willing to help answer any questions. The pool was a little small, but overall we had a wonderful stay and I would highly recommend this hotel. Thanks, Nika Read moreGenuine Hotels.com guest review
I opted for this hotel because it is "On Airport". The convenience of "on airport" was quickly forgotten after waiting for more than an hour for the shuttle, after having called them to advise them of my arrival. The hotel staff offered no apologies and refused to pay for a cab.Genuine Expedia guest review
"Convenient location close to airport."
Very attentive staff, clean room, and the hot breakfast was satisfying. This hotel is less than five minutes away from DFW International Airport North entrance, which makes it very convenient.Genuine Hotels.com guest review
"Hawthorn Suites getting "long in the tooth"."
Hotel is looking a little shabby-----and elevator (only one) is in poor condition. Have stayed here many times over past years----beds need to be upgraded.Genuine Hotels.com guest review
"Better hotels available for the same price"
I picked Hawthorne for a 4 day trip because I wanted a hotel that was somewhere in the middle (not too expensive, not too cheap). I decided to change hotels after the first night. I actually drove by the hotel the first time because the outside didn't really resemble the picture that I saw on Hotels.com. The reason was that the hotel was a little aged […] a dirty. There are a number of other places right around the same price that are better bets. Read moreGenuine Hotels.com guest review
"Nice room-great park n fly"
We stayed overnight and used their park n fly service. They shuttled us to the airport and promptly picked us up when we arrived back in Dallas. Some hotel include this service in the price of the room. This one did not. It was not an option through Expedia- so I had to pay the 10.00 per day to park at check in. It was a little pricey room and parking […] fees. I wish I had known sooner, I might could have stayed at a nicer place for that kind of money. Read moreGenuine Expedia guest review
"Convenient to the worst airport in america"
Adequate. Staff was very polite and accommodating.Genuine Hotels.com guest review
The sheets came off the beds all night, bed was uncomfortable and pillows were awful. LOTS of noise inside and lots of road noise. We will not stay there again.Genuine Hotels.com guest review
"Close Proximity to DFW"
We chose the hotel because of its close proximity to DFW. We had an early flight leaving the next morning. The hotel was easy to get to, even with the road construction that was nearby. The staff was friendly, the room was nice, and the area provided a wonderfully peaceful sleep.Genuine Expedia guest review
"Frequent traveler disappointed in poor facilities."
I travel frequently and stay in many hotels. For the most part, they are clean, comfortable establishments. This trip was for my kids. We planned on staying in a nice hotel with swimming facilities where we could relax. This hotel was in poor condition. Our room had peeling ceilings, the refrigerator had water underneath as though it was broken despite […] still running and being cool, the tiles were broken and mildewed in the bathroom and there was a smear on the bathroom wall that was brown. Yuck! On top of the dirty issues, the bathroom had low ceilings and was so small it was chlosterphobic. The swimming pool was not clear, had junk all on the bottom and was too dirty to even stick our feet in, much less swim. The hot tub had bugs floating in it and stunk. The "hot breakfast" was a joke and not eadible. I would NOT recommend this to anybody!! Read moreGenuine Expedia guest review
Pros: Reasonably priced, Close to DFW. Cons: Shuttle service was terrible (extremely long wait during the week, unmarked shuttle hard to identify, driver thought he was Mario Andretti and couldn't figure out why the heat was on while 90deg outside), hotel itself was quite run-down. Note: DO not order food from the diner menu they offer at the counter. […] Horrific! Read moreGenuine Hotels.com guest review
"Great Room....No Restaurants"
I enjoyed my stay. The room itself was great and I would stay there again just for that reason. The reason I would not stay is because there were no restaurants, whatsoever, within walking distance. Actually, when I googled restaurants, it showed only DFW airport restaurants.Genuine Hotels.com guest review
"Rude and a step up from Motel 6"
Staff was extremely rude- ice machines were all broken! They are only open due to first time guests- I guarantee you they DO NOT have repeated guests.Genuine Expedia guest review
"Transportation a Setup"
Very mediocre. If you are staying here for the hotel shuttle service to the airport, don't. They make you sign up for the shuttle, however the shuttle left a few minutes "early" when full. Didn't matter you signed up and were among the first to do so. No worries....relative of the owner is a cab driver, They were almost waiting outside and for 30 bucks […] take you right to the departure terminal! Felt like a setup. Read moreGenuine Hotels.com guest review
It took the hotel shuttle 1 hour and 50 minutes to pick me up at the airport from the time I called. I had to call them 4 separate times and on the third call they said they were doing there best and that I should cancel the reservation and stay at the Marriott if I wanted good service . This place is a joke! Don't say here!Genuine Expedia guest review
"Great for last minute"
My flight at DFW was cancelled (never fly American Airlines....) and I was able to book a last minute room through Hotels. com. The desk service was very nice and the shuttle driver was very accommodating and offered to drive those of us who had been stranded (again, never fly American Airlines...) to a gas station to pick up any supplies. The room […] was very comfortable and clean. Tthe desk clerk provided me with several take-out menus that delivered directly to the room and also offered shuttle service to the surrounding restaurants. I was able to sample the hot breakfast as my flight was scheduled before dawn (did I mention I hate American Airlines...???) Overall - it was a great respite to an otherwise bad experience... Read moreGenuine Hotels.com guest review
"Nice room, awful staff"
The room itself was nice. I liked the kitchenette, and the bedding was nicer than I expected. However, I did NOT like the staff at the front desk. They were difficult to talk to and at one point rude. One of the nights, I was headed to the front desk to get some plastic utensils, but there was a long line like it was the grocery store! The towels were […] also the roughest towels I've ever felt in my life! All things considered, I had a nice stay. Read moreGenuine Expedia guest review
My stay at the hawthorn was great and it didn't break the bankGenuine Hotels.com guest review
"Comfortable But Loud"
Hotel was very nice. Room was clean, large, and complete. However, at 7:30 AM Sunday morning, the noise from the hallway and adjoining rooms was loud enough to wake us up for the day.Genuine Hotels.com guest review
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