NastyGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Hello, I am so sorry that you feel this way and would like an opportunity to hear more feedback from your experience.
Honestly, this hotel is ok. Service was friendly but it's an old hotel and you can feel it. The walls are thin and the carpet felt dirty.. There was a part of the hallway that smelt like fried fish.. Not really pleasant... The linens were clean and the ac worked so that was great. Breakfast was good. We stayed there for one night and it was fine but […] I honestly wouldn't stay there for longer... The price was great but... It hit a few not so great parts for me. Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North I am sorry to hear about your experience here at our hotel. Please feel free to reach out to us to include more feedback, we would love to hear from you.
We do not recommended this place as service was really poor. Front desk clerk was not welcoming at all and very rude behavior.We will never stay at this place.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North I am sorry to hear about your experience here at our hotel. We strive to accommodate all guest, their requests, and needs. Thank you for your comments as we strive to improve service and guests needs. Feel free to reach out to us for further communications.
Convenient to DFW airportGenuine Hotels.com guest review
"Good long stay"
Clean. The front desk folks were very disinterested in helping. We had three phones in the suite but only one of them worked. There was also a broken floor tile just as you step outside the shower.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Thank you for your comments as we are always striving to improve guest service and our hotel. This allows us to follow up on any maintenance needs in our hotel as well as focused service.
"great place to stay the night before a long flight"
I stayed at this hotel for just one night before a long marathon of flights that started the following morning. There's not a lot of restaurants, shopping, or other distractions nearby, but it's a perfect place to get a solid night's sleep before travel. The hotel also offers shuttle service to DFW. The room was exceptionally clean and comfortable, […] but there were 2 lightbulbs out in the room which made it a bit dim. I will definitely stay here again the next time I'm flying out of Dallas. Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Thanks Kelsey, We appreciate your kind comments and suggestions as we strive to improve our service and standards on a daily basis so that all guest are pleased with the stay. Let us know when you come to the DFW area again. We would love to meet you.
"It is not a five star motel"
This is not a five star motel, but it was clean and the staff were accommodating. The rate was the main reason we booked with them, but if I were going to stay more than one night, I would probably go to a nicer motel.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham DFW Airport North Thank you for your feed back to this survey. We appreciate your comments and strive to improve service, everyday, with every customer.
"Could have been nice..."
We were pleased with the room and cleanliness, but baseball teams staying at the hotel and a midnight fire alarm made our stay a nightmare. The kids next door were literally bouncing off the wall. A call to the front desk didn't help, so had to confront them ourselves. We weren't the only ones they were disturbing. They were running up and down the […] halls after the 1:00am fire alarm, which was caused by a client burning tacos in their room. The staff couldn't turn off the alarm, so had to wait until it could be done by the fire dept. I was concerned when we checked in and another client was checking out early to go to a different hotel, which cost them a nights fee. We were not offered an apology from the staff for the awful night, so would not stay in one of those hotels again. Read moreGenuine Expedia guest review
"Terrible customer service"
The door lock was broken and the staff had no idea whether the issue was resolved until I went to check myself. The front desk clerk had a terrible attitude. The hotel needs a major overhaul but the rooms are okay. I would NOT recommend this hotel.Genuine Hotels.com guest review
Awful. The walls were paper thin, and we heard every conversation of our neighbors. The beds weren't comfortable, and the room was so cramped it was hard to move around in. The family we vacationed with had an 'updated' room, but ours was not. The pool water was so green we wouldn't let our kids swim. Somehow the fire alarm was set off, for 45 minutes […] in he middle of the night, which just topped off the experience. I'd never stay there again- and wouldn't recommend it to ANYONE! Read moreGenuine Hotels.com guest review
The bedroom side did not work. Room has poor noise isolation. The wake up call system did not work.Genuine Expedia guest review
"Close to DFW"
Average stay for a location close to airport for early morning flight. Clean rooms, but no for service on-site. Must call take-out, use hotel shuttle or bring food in as you check-in.Genuine Hotels.com guest review
"Convenient to airport, but not to restaurants"
The room had some nice conveniences such as kitchenette with sink, microwave, and refrigerator. The wifi worked well and I was able to print out my boarding pass in the business center. However, I ended up buying a tv dinner from the front desk for supper although I could have ordered pizza etc. from room service.Genuine Expedia guest review
the staff was fine, but my room had a strange sour smell and the general condition of the 3rd floor was in pretty poor shape.Genuine Hotels.com guest review
"Hard to get to"
The room smelled and both beds were terrible, not to mention the pillows, equally bad.Genuine Expedia guest review
"No customer service"
I stayed at this hotel since they had an airport shuttle. I arrived in the evening and as I was getting off the plane I called the hotel to arrange the shuttle. After 2 minutes of ringing, the line went dead. I called back 3 times and the same result. Since their website said to call for the shuttle, I called the 800 reservation line and the girl there […] said she would call the hotel. I was on hold for 8 minutes and she came back and said she could not get them to answer either. So I took a cab - $27. When I arrive at the hotel, two people behind the desk were talking with 2 friends on the other side. They at first said the phone never range and I had the wrong number, I showed them the call history from my phone and then he said that they are having phone problems and the phone at the desk was not working. I called the number and he was correct, except another phone less than 10 feet away was working and was ringing, and he said, "see, this phones does not ring, I don't know why the other one works and this one does not. I guess John did not think to answer the other phone. I asked to be reimbursed for the cab and John said no. But another guy (no name badge) looked at my account and said that he would credit my account, except since I booked thru Hotels.com they could not give me a credit or any compensation. I'll find another hotel next time. Read moreGenuine Hotels.com guest review
"Our handicapped room request was ignored"
We had reserved thru Hotels.com and our request for a handicapped room was ignored. This hotel only has two handicapped rooms that where already rented out before we came, even tho we were guaranteed late arrival. To find a convenient room located near public bathroom access which had handicapped toilets, required our moving twice. The front desk attendant […] did do as much as he could to help, but the result was still unsatisfactory. Read moreGenuine Hotels.com guest review
Would never stay there again!!! Bed was bumpy and most uncomfortable. Hotel was just basically run down. Had to wait an hour for the shuttle to pick up up from the airport!!!Genuine Hotels.com guest review
Pretty well run down. There are better choices nearby. Won't stay again.Genuine Expedia guest review
"Nice rooms in a run down hotel"
I was unimpressed with the hotel. I expected it to be cleaner, better maintained, and not shabby. Instead, it was rundown and shabby. There were scuff marks all over the walls, only one old elevator for the entire hotel, and the lobby just looked old. The room itself was spacious and decorated nicely. My only complaint was the refrigerator did NOT keep […] my ice packs frozen, which posed an issue for TSA at the airport. The location of the hotel was great; however, I wish we would've stayed at the Marriott down the street instead. Read moreGenuine Hotels.com guest review
"close to DFW airport"
It took 20 mins. to get help at check-in and I didn't have everything I ask for in my roomGenuine Expedia guest review
I think I was overcharged quoted 78.00 for 5/25 and I got the email at 90.28Genuine Hotels.com guest review
Average the elevator was a little scary it would mak a loud thump when it started up.Genuine Hotels.com guest review
"layover stay for our honeymoon"
not what we expected but it served it purpose for us, probably will not stay againGenuine Expedia guest review
"A dump, walk to...nothing"
Couldn't squeeze a late flight out of DFW after a late meeting, so had to stay near airport for early flight. Returned the car early (mistake) and ended up stranded at a hotel with no restaurant and nothing nearby. Shuttle to airport left every 45 minutes, so I had choice of getting up REALLY early or risking missing my flight. For an "airport hotel" […] it just doesn't cut it. Read moreGenuine Hotels.com guest review
"Clean and Worn"
Room was clean and tidy. Common areas and hallways looking worn and threadbare.Genuine Hotels.com guest review
The staff was very nice. The room was clean. The pools was ok - but the hot tub did not work. We were told of a "Happy hour" but it did not happen. When leaving in the morning, there was no coffee in the lobby.Genuine Hotels.com guest review
"Not a 'suite'"
Calling this a 'suite' is a stretch. The room was clean and adequate, but small and cramped. There was only a single desk chair, no place comfortable for two people to sit and relax after a days work.Genuine Hotels.com guest review
"Rude, dishonest staff"
We stayed at this hotel because of expedia's discounted price and the complimentary shuttle service. We waited well over an hour at the airport. We were told to wait at E7, which was a 10 min walk from where we were (which was also a shuttle pick up location) after 30 min. Of waiting, I called and was told the driver was there, didn't see us and left, […] they'd send him back. (They took my phone number in case of problem-why didn't they call?) several calls later, several lies later, I was told there was no record of my call for pick up! During our stay at the hotel (1 night) we talked to 2 other couples, BOTH of which had the exact same problems-dishonesty, lack of communication with front desk and drivers, over an hour wait for pick up. This is not acceptable. We were planning to stay here at the end of trip, I cancelled. Do not stay here unless you have a car and are prepared for some rude staff. Read moreGenuine Expedia guest review
"Extra 1.5 hrs of sleep"
I only went there to sleep before catching a 5:40 am flight the following morning. The staff was very courteous and helpful, and the suite was lovely for a longer stay.Genuine Expedia guest review
"Pool and Spa Closed for Repair"
I booked this hotel because it had a pool and spa, however they were both closed for the entire 3 days we were there due to repairs. This was the only disappointment we encountered. I would have rated it a 5 had it not been for that.Genuine Hotels.com guest review
"Comfortable hotel; convenient to meeting location"
Check in slow, only one person at desk trying to check in 10-12 people at same timeGenuine Expedia guest review
"Nice but a bit too thrifty on amenities."
For a suite with a fridge, sink, etc. , there were no paper towels or eating utensils to use with the food in the lobby or food brought in. And in the morning lobby bkfst, the food wasn't checked to replenish, and the plastic cutlery was a joke to cut waffles, etc. bath room towels were thin and rough. Again, reasonably priced, but a bit "chintzy. […] " Read moreGenuine Expedia guest review
"waited for shuttle service!"
We were very unhappy with the 45 min and three calls wait for the shuttle from the airport in Dallas, to the hotel! Then, we do not know who rates this place a 3.8 but we think maybe a 2 for old, outdated place with workers who lied to us about wait times! Then, the breakfast was cold, yes,, even the hot foods! No one cleaned the tables after people […] ate and we had to do that for ourselves. We are thinking of NOT using Hotels. com anymore because this has been our second sad hotel 'stay in a year! Read moreGenuine Hotels.com guest review
"Closer to 2 stars than three"
The hotel is not a 3 star hotel And if you don't have a vehicle you will be stuck eating their frozen food heated in the microwave meals..Genuine Hotels.com guest review
Decent hotel for the price. Nice breakfast, shuttle to the airport and nice sized rooms.Genuine Expedia guest review
"Amazing room but poorly managed"
I had an okay experience. The staff was very friendly and my room was spectacular! I loved the granite counter tops in the mini kitchen. My issues were 1) the lobby and elevators were in need of updating. 2) they were sold out of bottled water. They didn't offer any water in the vending machines and when I tried the water cooler in the fitness room […] it was empty! Read moreGenuine Hotels.com guest review
Very little sleep before our long flight. FED EX truck horns all night. Curtains fell to floor. Food was horrible. Was not The type room promised.Genuine Hotels.com guest review
No decent restaurants close by. I spent $60.00 for R/T cab fare to go to dinner!!!Genuine Hotels.com guest review
"Nice hotel close to airport"
Had to wait about 30 minutes to get registered because only one person was working at the desk and there were about 16 people that came in on the shuttle at the same time. Staff was helpful.Genuine Expedia guest review
"Close to DFW and free shuttle service"
Convenient location. The free shuttle service was right on time and the driver was friendly. There are not a lot of food options nearby but I did see some guests using the shuttle service to take them to a restaurant. Friendly staffGenuine Hotels.com guest review
"Awful front desk service."
Snarky staff. Hotel is listed as 2 miles from the airport, but it is 8-10 miles. The staff acted like it was the first time they had been asked directions to the car rental drop-off location for the car and gave me an address for a non-airport car rental drop-off site. Horrible customer service.Genuine Hotels.com guest review
"make me sad"
once a book with hotel.com, i request crib for our kid. Also sent by email to hotal group directly. I have feedback from hotal group customer service to had a confirmed they have crib and no additonal charge. Once we check in yesterday, front desk to said $10.00 additional charge, that's what we don't have any other choice. Hotel not keep honor and […] we paid additional charge. Read moreGenuine Hotels.com guest review
This room was huge, like an apartment. I arrived and was greeted at 1am by a smiling , patient and kind employee. He was quick to check us in and the accomodations were beyond our expectations. i slept in peace on a very comfortable bed. My accompanying traveler said the pull out bed was very comfortable in the living room and that she slept soundly […] as well. i would recommend this location to anyone travelling and needing to be by the DFW airport. Read moreGenuine Hotels.com guest review
The hotel lobby was not very clean, the room was also not very clean.Genuine Hotels.com guest review
"Hotel needed for a 9 hour layover"
We had a 9 hour layover from Dallas to Boston, so I decided to book this hotel for the cost and the purpose of getting a few hours sleep before take-off the next AM. When we landed and called for the shuttle, we were told it would be picking us up within the next 10 minutes. 20 minutes later I called back, only to find out it had picked up a different […] terminal and returned to the hotel, without grabbing us, and that we'd need to wait another 15-20 minutes for it to come back. We took a cab - flat rate of $26 to go 2 miles - and were greeted with a line 15 people deep to check in. At 9pm. The hotel lobby was not impressive, the girl working the front desk was overwhelmed. An hour and 15 minutes after landing, we were checked in. Room was average, served the purpose of sleeping for 5 hours. There are no restaurants in the area and the hotel itself does not have a kitchen. Dominoes it was for dinner. We had a 4:45am pick up time arranged with the shuttle the next morning. We got downstairs at 4:30, and promptly at 4:45 the shuttle driver decided to get the van, and found out it was dead. Tried jumping it for 10 minutes, and it didn't work. They stuffed 8 of us in a 6 person van, and I sat on the floor on the ride to the airport. Overall, not the best experience and I would not stay there again if I were in town. Read moreGenuine Expedia guest review
"Close to the airport with free shuttle"
The shuttle was there to pick me up from the airport without much waiting time. The hotel was decent, but there are no real restaurants nearby so that is something to keep in mind. You can order food and have it delivered, or you can buy some quick, convenient items near the front desk. I used the fitness center which was small, but had what I needed. […] The shuttle will take you back to the airport in the morning, but you will have to choose between time slots as it doesn't run continuously. Read moreGenuine Expedia guest review
"Last minute choice"
Had to wait for the airport shuttle long time Don't expect quick delivery from the restaurant room service.Genuine Expedia guest review
"Nice and convenient but beware of shuttle"
We only stayed one night between flights. The room was clean and comfortable. Plenty of take-out/delivery options for food but none on premise. Coffee available in the lobby at all times. We waited over an hour for the complimentary shuttle from the airport to the hotel but the shuttle was ready to go the next morning at 4:30am.Genuine Expedia guest review
"Hotel close to DFW airport"
Overall, very acceptable. Clean and comfortable. Airport shuttle very convenient.Genuine Expedia guest review
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