Decent place but room smelled of cheap deodorizer meant to cover up smoke in a "non smoking" room. This was brought to mgmts attention and they made an attempt to correct but the damage is done. The room is ruined by the smell. My girlfriend flew in for 2 days and this was a major embarrassment to me. Best price in the area isnt an excuse not to maintain […] the property. Staff was nice but it didnt matter much. Read moreGenuine Hotels.com guest review
We enjoyed ou r overnight stay. Best part was we didn't have to travel far for what we needed. Everything was very close.Genuine Hotels.com guest review
I was disapointed with the condition of the room, No night stand, No Ice ,Desk cloded at ten, No Service, poor continental breakfest,and had tl order everything from the counter but we were not told until the nextt day. Not a pleasent stay.Genuine Hotels.com guest review
"Where is everything?"
This hotel was terrible. There was nothing the room! Not even cups. And when i asked the front desk from essentials, i had to carry a plastic box upstairs full of items including a dusty coffee machine with no coffee provided. There was a box of tissues in the bathroom with 1 tissue and the whole room itself was dirty. I would not recomend.Genuine Hotels.com guest review
Room wasn't ready when told it was. The room was dirty, had stains everywhere. Spoke with hotel manager was assured room would be properly cleaned and it wasn't the second time around. The worst place I have ever stayed at, I wished I would have paid an extra $30+ and stayed elsewhere.Genuine Hotels.com guest review
"Not so happy camper...."
I chose this hotel on location and price.... We had a group on a job in that area.. The normal hotel we use was fully booked.... So we went with this hotel instead due to location... All rooms had issues, be it smells, trash not emptied, toilets making noises.... We all were not happy with this place.... Price is great, but not worth it in the long […] run.. Would stay again if I only had to stay a quick night... Read moreGenuine Hotels.com guest review
The hotel was fine, staff pleasant. Location may be convenient, but signage for hotel is minimal. It really needs some street signage as it is hidden behind Ford's Park.Genuine Hotels.com guest review
"Good location, good room"
This was a good choice for our 1-night stay, and a better one for a longer time in the future. The room was fine, with two exceptions: (1) the closet door was off its sliding track and difficult to open; (2) the TV control apparently has a problem since we could not turn the sound up loud enough to hear unless we stood close by. Oh, and the hinges on […] door to the room BADLYneed some oil. Read moreGenuine Hotels.com guest review
"Rooms were average"
The front desk experience was really bad. There was not enough towels available when I requested. Some of the front desk staff's behavior was really bad.Genuine Hotels.com guest review
"No hot water in 3 days stay"
The most terrible stay from my preview hotel experience. No hot water in the evening in my room for 3 nights and come back in the morning time. Only one services and they are always busy. They have kitchen and have none knife and folks which mean you need buy them for cooking and through to the garbage if you not check in your luggage. I will never […] come back to this place... Read moreGenuine Hotels.com guest review
Bad experience. Took for ever to check in and did not get the room we booked. No trash can in room. Complimentary breakfast had only muffins. Awful.Genuine Hotels.com guest review
"close to major highways and to Staten Island"
we stayed only overnight. It may take a little time to find that hotel especially when arriving at night. During the daytime, - no problem. The person at the front desk was very friendly. The room was clean. I did not, however, have luck with accessing Free Wi-Fi, even though the relative codes were provided. Not a big deal. All the other ametinities […] were provided: refregerator, stove, microwave, sink, etc. There were no shampoo and conditioners provided (so bring some with you). Overall, this hotel offered everything i needed. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Woodbridge - Newark Tati - Thank you for taking the time to write a review of your stay. I'm glad that our hotel was conveniently located for you. Please know, while we do not offer toiletries in our guest rooms, we do have them at the front desk for our guests to use upon request. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"Only if you have to"
This hotel is like staying at a friends apartment. No maid service, must exchange used towels at front desk, there touted breakfast is a coffee table and a cereal bar (no milk only Dairy Creamers and none plain all flavored). We stayed there out of necessity for 2 nights. If your staying there for an extended period of time it might be good... if you […] like to make your own bed and clean your own room. One step above "Days Inn", I think! Read moreGenuine Hotels.com guest review
"Exceptional 2nd shift front desk person May 11, 14"
She went above and beyond any expectations. Very helpful, courteous, and professional best describes this young lady.Genuine Expedia guest review
Response by Extended Stay America - Woodbridge - Newark Thank you for your recent review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Your feedback regarding our pet-friendly policy is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future.
"A comfortable overnight stay"
Neighborhood was quiet. I slept safe and sound. Had everything I ask for from an overnight stay at a hotel. Location is quite convenient.Genuine Hotels.com guest review
Another guest was given same room # 153 as ours and almost walked in our room in the middle of the night!! During check out I waited exactly 23 mins. And front desk was not in their station so we left! Called after we left made complaint and no hotel mgr replied to my msgs!! Spk to about 3 front desk during the wk to have mgr return my calls and no […] reply!! Read moreGenuine Hotels.com guest review
No complaints.. Good value hotel. Good location.Genuine Hotels.com guest review
No ice machine, lobby shuts down @ 11 00. Not that great of a deal or the price I paid.Genuine Hotels.com guest review
"Best front desk service EVER!!!"
I would like to commend and applaud Monique and Alvin of the front desk for providing me with some of the best service I have ever had. I arrived Saturday night and Alvin was at the front desk and the room I booked was not available so I was moved to a King room. It is always pleasant when staff is courteous and helpful, even after working a long shift […] all day. I was greeted with a cheerful smile by Alvin. The next morning, a nice young lady by the name of Monique noticed the morose expression on my face and kindly extended her services to succor me with my problem (I had lost something, but later found it). Staff like these two young people make bad stays EXCELLENT!! I chose the right hotel on Saturday. I hope this hotel recognizes the service these two provide. As I am sure I am not the first to acknowledge their outstanding qualities. Thank you! Read moreGenuine Hotels.com guest review
Hotel Staff were cordial, and amenities were of the highest quality. The "free breakfast was perfunctory and nominalGenuine Hotels.com guest review
"first through hotels"
very disappointed in the hotel Cleanliness and amenitiesGenuine Hotels.com guest review
My stay was excellent...great location...walk 2 min and you have plenty of stores and next to a nice small park. Nice staff and windows open which was great for me...i will definitely stay again!Genuine Hotels.com guest review
Love this place its clean has a mini kitchen and good locationGenuine Hotels.com guest review
"good hotel to stay at."
the hotel was fine to stay at. the bed was nice and comfortable, the only thing I didn't like was housekeeping did not come in, we stayed for 2 nights. if your staying a night or two it was good for the price. .convenient to the highway and stores..and there were no toiletries,just soap..Genuine Expedia guest review
It was very comfortable stay. The staff is very nice and helpful. Rooms are spacious and clean, the air conditioning in the room works very well hot and cold and it is also quiet. Very fair and reasonable rate. I absolutely recommend it to others.Genuine Hotels.com guest review
Front desk was friendly checked me in quickly. The hotel was very quiet and close to the mall and other shopping areas. Need better cleaning found hair by the desk and the bathroom needs a scrubbing but the bed was clean and very comfortable.Genuine Hotels.com guest review
"Not great but better than bad"
I had an okay stay at this hotel. The rooms were clean and comfortable. My only complaint was the hot water was a little sporadic. The day I checked in it took quite some time to heat up. The next morning, there was none! Also, this hotel could use some overall maintenance such as cauking, tightening of screws, etc. I've stayed at an Extended Stay about […] 20min away and had a better experience at that particular one. Overall, 3/5. I would stay here again if I could find it at a lower price next time. Read moreGenuine Expedia guest review
"Not bad for the price"
Friendly front desk. Clean rooms. Need better count on kitchen supplies, all the supplies weren't provided. Overall not bad.Genuine Hotels.com guest review
I forgot the guys name they were Unbelievably gracious, friendly, accommodating, people that go above and beyond. Honestly my favorite is Fabian but the other guys are really giving him a run for his money......Genuine Hotels.com guest review
"One night stay"
I stayed here for one night so I would have to rush to a morning appointment. Where first checked into the room I had to open the windows to air the room now because it had a weird smell to it. It could've been because nobody had use the room for a while. Overall it was quiet and I got a good nights sleep. Would use againGenuine Hotels.com guest review
Would recommend hotel to everyone. Customer service was fantastic. My favorite place to stay in Woodbridge.Genuine Hotels.com guest review
"Very helpful staff"
Fabian was very helpful at the front desk, helping us to find an open store on thanksgivingGenuine Hotels.com guest review
Very adequate for our needs.Genuine Expedia guest review
"No service at all."
No service at all. Sheets and towels r having stains from previous guests which is still very visible. No toilitiries in the room and u need to go to reception to get it. My first bad experience at this location and want some one from the hotel management visit the place as guest and see for themselves to believe on what I said.Genuine Expedia guest review
Overall decent place to stay. They don't do daily room service and there is no amenities like gym available. low choice for breakfast and internet is very slow.Genuine Hotels.com guest review
"Started bad but turned good"
When I checked in and went in my room I found hair in a lot of places that hadn't been cleaned (tub, sink, etc.). Looking at the bathroom you would think the room hadn't been serviced by housekeeping but everything else seemed to be in place and the bed was made (though I did spot a hair immediately when looking at the bed spread). I immediately returned […] to the front desk and told them the issues with the room and the two gentlemen at the desk (I *think* their names were Fabian and Phil) quickly apologized and set me up in another room which in fact was an upgrade from the one I booked. This second room was very clean and everything from then on was fine. The two gentlemen at the desk were very friendly and helpful and quick to work out a solution to my problem. Also, the location of the hotel is great - in a very quiet area but close to a lot of shopping and other things to do. Read moreGenuine Hotels.com guest review
"convenient to highways"
Decent for the pricing. Very convenient to local roads and Highways.Genuine Hotels.com guest review
The overall stay and room were pretty awesome, but my family (along with other customers) complained about the breakfast menu. There needs to be milk, eggs and cereal for the kids. The rooms were great because they had their own kitchen. The towels need to be softer too.Genuine Hotels.com guest review
"Very dirty rooms - Not recommended"
Arrived late at night. The room was dirty. There was still food on the carpet and on the A/C. The bathroom was dirty too. Mold was in all corners of the bath tub. The faucet was defective. The hotel doesn't even have an attendant readily available. You have to dial 0 at the front desk and wait for the person to show up for you to check in.Genuine Hotels.com guest review
"I'd stay again"
Nice, clean hotel.Genuine Hotels.com guest review
"terrible hote lin woodbridge"
no roll away , toilet didn't work changed rooms for shower that sounded like it was a dying cow.Genuine Expedia guest review
Response by Extended Stay America - Woodbridge - Newark The staff and I read your comments about your stay with us. I am sorry to hear that your stay was unpleasant. In response to your feedback, I am addressing your concerns with my Maintenance Team. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very enjoyable, comfortable, and clean will definitely stay again.Genuine Expedia guest review
"NEVER NEVER NEVER AGAIN !!! AVOID !!!"
The hallways were dark and despite non-smoking areas - smelled like cigarette smoke. Inside the room - floor in the room felt sticky and wet like never was cleaned before. On the wall there was supposed to be a painting which was missing with empty hooks. Inside the closet there was no hangers. Bathroom - no toiletries, except for 1 bar of soap for […] family of four. Towels felt like sandpaper. Bathtub with broken tile layers. Shower - LOUD - loud with a sound like a lawnmover .. could be heard in hallway and scared our children. Our little one refused to bathe alone. Kitchen - missing utensils. Breakfast - laughable - only coffee, some muffins and missing fruits. Based on that - the worst stay ever in our life. NEVER AGAIN !!! AVOID !!! OVERPRICED FOR $125+ ... ONE CAN FIND BETTER DEAL !!! Read moreGenuine Hotels.com guest review
Not very pleasant. Just stayed for the purpose. Not enjoyed at all. Room is having stinky smell. Water coming out of Air Conditioner. I will not recommend to any body. No cleaning is done after last checkoutGenuine Hotels.com guest review
The hallways were dark and smelled like cigarettes. The room was clean but the AC unit was very loud which interrupted sleep. When other people open and close their doors it's always loud.Genuine Hotels.com guest review
"A simple I'm sorry goes a long way......"
The check in process was smooth, but when I got to my room it was very hot inside. I tried to turn the AC on and it would not work. I went to call the front best and noticed GIANT red stains all over the comforter on my bed. I call the front desk and told them about the AC and stained bedding. No apology, just: 'you can come down and change rooms' So […] I took my belongings downstairs, and they gave me a new room which was fine. But never once did the offer an apology, or 'I'm sorry for the inconvenience'. Nothing, just poor customer service in my opinion and a bit unsettling that they allow a comforter that was stained like this to be used in a guest room. It made me question how well other things were cleaned. Read moreGenuine Expedia guest review
It was a wonderful stay, it was nicely located and a quiet atmosphere.Genuine Hotels.com guest review
not worth the $136 for the night. very dirty and disappointingGenuine Hotels.com guest review
Our stay at this hotel was quite poor. The corridor smelled really bad and we had to hold our noses to make it to our room, which was at the end of a really long corridor. The room itself was not bad - comfortable beds and clean bathrooms. I had specifically searched for a hotel that offers breakfast but the "breakfast" available was joke - packaged […] muffins that you can buy in any gas stations and coffee. We ended up going to a Dunkin Donuts for breakfast Read moreGenuine Expedia guest review
Poor all around. Arrived after long day of driving at 10pm. No one available to check in. After calling many numbers for 20 minutes finally someone showed up. Room was not cleaning. Shower didn't work properly and did not drain. Noise from teenagers and tv in common area next to my room kept me awake until 4 am. Even though I had paid in full on hotels.com […] no could figure it out when I checked out. Finally had to show them my own confirmation email showing paid in full. This is the worst place I have ever stayed. Read moreGenuine Hotels.com guest review
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