"Easy access from the freeway"
Arrived for weekend soccer tournament, staying at the hotel for 2 nights. First night was fine though the beds were hard. The next morning about 10am we heard a very loud vibration coming from the walls (bathroom?). We called the front desk and they said they'd take care of it. When we returned to the room about 7pm that evening, it was quiet so we […] assumed all was taken care of. A few minutes later the front desk called and asked if we wanted to remain in that room or if we wanted to move to another room we would have to make that decision immediately since every room in the hotel was full! We decided to move to a different room since he didn't sound confident that the problem would remain resolved! So, we moved across a hall and down two rooms. The air conditioner in that room didn't work well - we had to put it down to 60 (the lowest it would go) to be cool enough. About 6am the following morning that same noise, though not as loud, was heard. We concluded that the hotel has a severe plumbing problem and would not stay there again. Read moreGenuine Expedia guest review
"Best Bang for your buck."
The pros for our stay: 1. Appropriate rate for room. 2. Clean and comfortable. 3. Good location to the soccer tournament we were attending. Cons for our stay: 1. Staff was overwhelmed at check in, and it took too much time to check in. Manager was missing, and phone wasn't working and the front desk person was new. 2. Room didn't have toiletries, nor […] was the sleeper prepared. I had to walk back to pick up those things. 3. Room AC/Heating unit wasn't working and there wasn't anyone on site to fix it. Had to leave our door open to air it out, which let in the heat. Read moreGenuine Hotels.com guest review
"service not so good"
Check in was at 3:00 we arrived at 5:30 room not ready. We went and had dinner and returned about an hour later. Room still not ready. There was urine on the toilet seat and sticky on the kitchen bar. There was a coffee pot and coffee, but there were no coffee cups or water lasses. I can understand that there was not shampoo, conditioner or lotion, […] but there was not even a bar of soap. Bed was not comfortable. Breakfast was okay. Read moreGenuine Hotels.com guest review
The room was filthy. There was one dish, one cup, one spoon, one fork, 1 knife. The location is great but the hotel and service were very disappointing. I will not return.Genuine Hotels.com guest review
The bathroom shower could have used a little maintenance (new caulking), but otherwise the room was very nice.Genuine Hotels.com guest review
"Met our needs."
Expedia.com's website mixed up the locations of two different hotels with similar names--"Extended Stay America San Ramon - Bishop Ranch - West" with "Extended Stay America San Ramon - Bishop Ranch - East". It certainly caused some confusions.Genuine Expedia guest review
Would prefer they change the sheets more often!Genuine Hotels.com guest review
"Hotel did not meet basic expectations"
Stayed at Extended Stay America Sam Ramon for 3 nights, and I could not wait for my stay to get over. The room had weird smell at all times. Not only was my bathroom exhaust rattling and noisy, I could even hear the exhaust from the guest staying directly above me. I would definitely avoid this hotel.Genuine Expedia guest review
I think the stuff need to be retrained. I think the stuff need to be retrained.Genuine Expedia guest review
Response by Extended Stay America San Ramon - Bishop Ranch - West Thank you for your recent review of your stay. It upsets me to hear that you had an unpleasant experience at our hotel. In order to ensure this type of situation does not happen again, I will be reviewing roles, responsibilities, procedures and policies with the entire staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"Not a great facility"
I found the room to be crowded and the hide-a-bed couch was supposed to be able to fit 2 kids. It was very small and one child has to share our king size bed. . The bed we had (adults) was hard and it made noise every time we moved. Not comfortable at all. The staff was friendly and accomodating. The hotel itself has absolutely no frills. No pool, […] spa, or workout room. I would not stay there again. Read moreGenuine Expedia guest review
Response by Extended Stay America San Ramon - Bishop Ranch - West Joe - Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you found your room to be small and the bed to be uncomfortable. Please know, we do offer larger rooms, which we would be happy to offer to you the next time you choose to stay with us. Still, I am very glad that our staff provided you with great service and that you liked our hotel's location. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
During a 2 week period we stayed at this hotel (as it was the only one available in our area) twice. When we checked in at 4 pm when we got to our room the maid was still cleaning our room. The refrigerator in the first room we stayed in was very noisy and ran all night long. This hotel would not be our first choice however, it is a great location […] when we visit San Ramon Ca. We also liked the refrigerator and microwave in the room. Read moreGenuine Expedia guest review
Response by Extended Stay America San Ramon - Bishop Ranch - West Cheryl - Thank you for your recent review of your stay. I am sorry that the refrigerator in your room was not working properly; however, I am glad that you found our hotel's location to be ideal. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"Not the best, by okay"
The room wasn't very clean, there was no cups or shampoo..Genuine Expedia guest review
Response by Extended Stay America San Ramon - Bishop Ranch - West I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room did not meet your expectations. Your comments were reviewed, and I will be working closely with the housekeeping staff to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"ok but lacking"
since i'd never stayed at an extended stay before, i guess i was under the impression it was like any other hotel with maid service and such...it was not...the bed was very uncomfortable and there was virtually no water pressure in the shower...when my son and daughter-in-law came in early and wanted to get their room for an extra nite they were told […] by the clerk that she didn't know how to do that and all she could do was fold laundry...very disappointing...they ended up sleeping on the floor of my room...i would pay the extra to stay in a better place Read moreGenuine Hotels.com guest review
Not a positive experience. Check in was supposed to be at 3:00pm, couldn't get in until after 4pm. Then found the garbages hadn't been dumped and there were no wash cloths or hand towels. The response, "yeah, we're kinda backed up on cleaning." And to top it all off, could not lock the door from the outside! Had to pull up the door to get it to latch […] on the inside. Almost stepped in dog droppings in the parking lot. Overall, maintenance leaves A LOT to be desired! Read moreGenuine Hotels.com guest review
The curtain in the room didn't close all the way. They told me they will send someone to fix it, but they never did. The counter around the bathroom sink had soap marks left by the previous guest, so that tells me that they barely cleaned the room. No toiletries and when I asked for shampoo they told me they ran out. Heard another guest complain about […] something in her room and the answer was the housekeeping personel had an emergency, so they were short of people. Read moreGenuine Expedia guest review
"Broken door lock"
I was upset that my door lock didn't work properly, and although they promised to come look at it, they never did. I doubt I would stay there again. The room was OK, except for the noisy shower.Genuine Hotels.com guest review
"Served it's purpose"
Slept well. Quiet. Within a short distance of where I needed to be. Kind of pricey for the area. Not sure what the mattress was made of, but it had a distinctive crunch with any movement. Tight quarters/small kitchen, better suited for one person. Design not appropriate to have kitchen right next to the bathroom where if you had a cabinet door open, […] the bathroom door would bang right into it. Breakfast offering was scant and limited to breakfast bars and hot tea or coffee. No pool. Staff upon arrival was organized and friendly. Read moreGenuine Hotels.com guest review
"Worse customer service ever"
The customer service is horrible. The manager was ridiculously rude. The guy that eventually helped us an hour and a half later charged my card three times, which was refunded 3 days later. The hotel is a good location and clean but beds are rock hard and rooms are cramped and tiny.Genuine Hotels.com guest review
It was traumatic. They assigned me a room which was already occupied by someone else. I checked in late. First the key didn't work. Then when it worked I walked in to this room with someone sleeping and they literally shouted at me to get out of the room. BAD SERVICE !Genuine Hotels.com guest review
I was disappointed that there was no glass nor cup in the kitchen or bathroom and no shampoo nor hand lotion, etc....very basic setup. Also, did not use the minimal continental breakfast since no juice available....breakfast included is misleading.Genuine Expedia guest review
The only problem I had during my stay was with the climate control system. It was one of those systems I call "Bake-R-Freeze" climate control. A guest has only two choices, to bake or to freeze.Genuine Expedia guest review
"Poor quality of room"
Not what I paid for! The first room had a toilet that was used by someone, but not flushed....reason there was no water. The second room that was allotted had no running water in the shower...forget hot or cold, there was no water. I just decided to skip shower and get out first thing in the morning and left at 6am the next day!Genuine Hotels.com guest review
"Nice place to stay for the event!"
Only complaint was we had to ask the staff to replenish some items from the coffee bar, but the staff seemed friendly.Genuine Expedia guest review
Devon, who was the clerk on duty at the front desk when I checked in, was so wonderful, welcoming, positive, cheerful...just great!!! She is a great role model for all of your hotels!!!Genuine Hotels.com guest review
location too noisy (close to freeway); poorly equipped with towels, dish soap; trash on outside of building; slow service at front deskGenuine Hotels.com guest review
"Less than you need"
This hotel is called a suite but it leaves you wishing you had stayed elsewhere. For the most part the room was clean. It had new flooring. The blood splatter on the wall in the bathroom was gross (not a lot, but enough). There was no ice machine. There were no plates but we had 2 forks, spoons, knives, 1 spatula, 1 slotted spoon, and 1 colander. We […] called the office and requested plates. Still haven't gotten them. The only trash can was found under the bathroom sink. There were no shampoo, conditioner, or lotion bottles in the room. Come to find out they only have shampoo, they will not bring it to your room, and don't always answer the office phone. Cheap: yes Worth it: not to me! Read moreGenuine Hotels.com guest review
"Unreliable cleaning service"
The front desk service was good. However, due to no show of the cleaning clew, I almost didn't get my room even I have booked it and checked in 1.5 hour after the official check-in time.Genuine Hotels.com guest review
Better than most Extended Stays Inn.Genuine Hotels.com guest review
"Room in a pinch"
This hotel was OK. It might be remodeled, but looks like from the 50's to the 80's. I had asked for a non-smoking room, yet Hotels.com booked me a smoking room. Not cool. At ESA, the first room they tried had no microwave and the stove was all torn apart. The next room they had to scavenge a stove element so I could cook. Totally not impressed.Genuine Hotels.com guest review
"Not a great hotel"
Could not get a receipt because it was booked they Expedia. Absurd. Breakfast was vending machine quality. Toeletries located at front desk. Absurd. Would not stay there again.Genuine Hotels.com guest review
"Hard beds, no shampoo."
Bed was hard, not very comfortable. No shampoo in the bathroom. It was clean and the staff was friendly and polite. If you don't mind sleeping on a hard bed then it's ok but be sure to bring your own shampoo. This was the first hotel I have ever stayed at in which shampoo wasn't provided.Genuine Expedia guest review
Breakfast was an absolute joke. Bed not comfortable. Need to update the bed.Genuine Hotels.com guest review
"Great place to stay with a great staff."
The staff was great. Especially Devon the desk clerk and Brett in maint. We had some minor issues and these two were great. Staff is more important than the physical plant. As long as it is clean and smell good my focus is always more on how I am treated by the staff. These two could work for me anytime.Genuine Expedia guest review
"San Ramon CA Extended Stay America Bishop Ranch"
The hotel mini suites were clean and well maintained. The location is a.amazing; for instance, within 6 miles you are able to see a movie, visit beauty shops, and shop! Staff was great too.Genuine Hotels.com guest review
Room was ok. 1st room was to have been non smoking but could cut smoke smell with a knife ( desk said it was non smoking but last guest had done it. Must have smoked non stop). Moved to a smoking room that was much, less smokey. Courteous staff. Bed ok. Excellent location. Wireles internet very slow, but free.Genuine Hotels.com guest review
My stay was very nice, Receptionist was very polite, had a smile on her face when I walked in, and very pleasant. Only thing, bed was a little uncomfortable. But, overall, would stay here again.Genuine Hotels.com guest review
I thought it was a great place to stay. Just war: you need to ask for toiletries at the front desk, because any in the room (no a bad thing though). The bed was nice and comfy and the room was spacious. Felt like a little studio. No business center, however Kinkos is not far.Genuine Hotels.com guest review
The hotel is so close to the freeway and a main thoroughfare that the noise came through the poorly insulated unsound proof walls. The bathroom fan rattled and the refrigerator was so loud and on all night. Wouldn't go back. At least the employees were nice.Genuine Hotels.com guest review
Absolutely terrible. Just gross. Nothing else to add.Genuine Expedia guest review
The hotel had an incense smell in the lobby and the room that was very strong.Genuine Hotels.com guest review
The fan in bathroom of 237 is faulty and very loudGenuine Hotels.com guest review
"close to family location"
wonderful; will come again next year!Genuine Hotels.com guest review
"stayed one night"
The kitchenette lacked basics like a tea pot.There was a little coffee maker and one pouch of coffee. No tea. There were no toiletries except a small piece of soap.Genuine Hotels.com guest review
"Dark, uncomfortable, and slow"
First - the good! This hotel is very convenient to Bishop Ranch. Now, the bad! - This hotel did not have exterior lights on when I left each morning at about 5:30-6:00 AM. This is both a security and a safety concern, as the only lights were from the public roadway streetlights. The bed was quite uncomfortable and not up to the standards of the lodging […] industry. The wifi lacks sufficient bandwidth to accomodate the multiple users each night, resulting in sloooow connections. It was the lowest cost hotel in the area, and now I know why! Read moreGenuine Hotels.com guest review
It was very acceptable with the exception of no klenex or trash can in the bathroom .Genuine Hotels.com guest review
everything was good but the bed was a little lumpy. the mattress has no support and it was flat plus lumpy.Genuine Hotels.com guest review
We were suppose to get a KING size bed...........it was small QueenGenuine Expedia guest review
"Dont confuse this place as your typical Hotel"
First time staying at an Extended stay. This place is great if you need to stay someplace for a job or have no other choice of stay. Really bad Idea for a Romantic Getaway. Some Luxury's of a Hotel are not available like an Ice machine. They have ice trays that may or may not be filled with ice and you have no idea who filled them in the fridge. There […] is no champagne/ice buckets available or anything big enough should you want to chill any bubbly. The beds were the worst I've slept in any hotel. If you like sleeping on rock hard surfaces, you will adore the beds. Read moreGenuine Hotels.com guest review
Trouble with the key card. Had to have it reprogramed twice for a 4 night stay.Genuine Expedia guest review
"Great For The Price"
Good except no maid serviceGenuine Hotels.com guest review
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