"I wish I knew what it was like to stay here."
Upon arriving at the hotel, they informed me they had no available rooms. I told them I had a room reserved that I have already paid for. I got a blank stare back. I asked why I wasn't called, as I had been in the car for the past six hours, and easily could have found another hotel, and got yet another blank stare back. I then asked what they could […] do for me. They said, "Well I think the Red Roof Inn down the street might have some openings". Yes, the Red Roof Inn somewhere down the street, just what I was looking for. Not a mention of reimbursement or covering that room. Thankfully hotels.com was much more helpful and got me into a different hotel with no additional charge, their phone help and 11pm was shockingly helpful. To be fair, the hotel is in a great location. Read moreGenuine Hotels.com guest review
We were welcomed very professionally. Check in was very easy. There was an odd mix of odors in teh hallway as we went to our room, largely from many different dinners being cooked and eaten in the hotel. The room was clean, and was void of any odd smells. The front desk called a few minutes after we had gone in to make sure that everything was in order, […] etc. Front desk staff were friendly and professional, and responded quickly when we asked for more piilows and more soap. The bed was very firm. There were water stains on the bathroom ceiling, and the absence of a vent fan in the bathroom was noticeable when we looked at the ceiling and saw peeling wallpaper from the humidity. The hotel was not billed as anything more than an extended stay, no frills hotel, and that's what we got. But that's also what we paid for. It was plenty close to main roads and highways, and we were able to get everywhere we needed to. All in all, good value for the money, and no surprises. Read moreGenuine Expedia guest review
"Highland Meadows Missouri"
Staff could have been more friendly and obtainable. Mattress could be more comfortable, but overall stay I would do it again.Genuine Expedia guest review
"Reasonably priced extended stay hotel"
The price was right and the amenities were good. It's not a 5-star hotel but I didn't expect that for what I paid. It was a very good value for the price. Friendly, helpful staff. I would stay there again, especially for an extended stay.Genuine Expedia guest review
"Won't be back."
Arrived to find that hotel doesn't serve breakfast not even a continental breakfast. The room was ok, but the bed need help. if you tried to set on the side of it you would just slide off, no support at all. The bathroom was clean, but not socked with shampoo or conditioner, sure the time i forget to pack some there is any on site. Literally none on […] site. If you just need sleep it's okay. Read moreGenuine Expedia guest review
VERY dirty!!! Vents not cleaned,blood on both blankets, old food in drawers, stove had burnt food on it, needed to be totally cleaned from top to bottom. They they billed me for the stay. I didn't finish my stay there. It smelled real bad in the hallways & elevator. NOT a kid friendly place.Genuine Hotels.com guest review
The stay was overall good but they were doing work on outside on building so it was a bit noisy and was suppost to have king size bed but overall stay was ok oh and no shampoo in room or soap!!Genuine Hotels.com guest review
The stay was good for the price. The only thing was the smoking in other rooms and we asked for nonsmoking rooms. They could split the hotel.Genuine Hotels.com guest review
My daughter and I always enjoy staying at this hotel when we travel to St. Louis. It is in a quiet location and we feel very welcome and safe here. The rooms are nice and have some added benefits like the kitchenette. The staff is friendly and most helpful.Genuine Expedia guest review
"Chose here because of good rating - disappointed."
We were checked in to a room that was already occupied. Requested additional pillows were never arrived. Bath room would turn into a steam room every shower as there was no fan. Bed was uncomfortable.Genuine Expedia guest review
Hotel is in a nice area, but the bed was pretty rough and dirty.Genuine Expedia guest review
"Good location if you have a vehicle"
Just what I wanted - economic, clean, and easy freeway access to St Louis and airport.Genuine Expedia guest review
Response by Extended Stay America - St. Louis - Westport - Central I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our location and that it suits your needs. Thank you again for your review and we look forward to seeing you in the future, should your travels bring you back to our area.
"No frills, but recently remodeled and very clean"
12/11/14 GBUNT Evansville, Indiana
My wife and I stayed at the Extended Stay America - St. Louis - Westport - Central for one night during a recent trip to St. Louis. We booked the room through a discount site without knowing what it was, and when I began reading all of the negative reviews I was worried. After arriving, our overall experience was fine. It definitely wasn't anything special, but it wasn't bad either. Here are a few pros and cons. Pros -- We arrived to find that the exterior of the hotel was in very good shape, having recently been given a face lift. The employee at the desk was friendly, and our check-in process was quick. Our room had been recently painted and had new flooring installed, and there was a new flat panel TV. The room, and the entire hotel, were exceptionally clean. Cons -- The cabinets in the room were dated, and the finishings were somewhat cheap. The towels were small and thin, and the bed wasn't very comfortable. The in between -- The breakfast was very modest, consisting of muffins, granola bars, apples/oranges, and instant oatmeal. To drink there were two kinds of coffee (no decaf) and hot water to make hot chocolate. It wasn't much of a breakfast, but to be honest, I typically don't eat much at a hotel continental breakfast anyway. Because of the recent renovations and the exceptional cleanliness, I am comfortable giving the hotel an average or above average rating. It is definitely a basic, no frills hotel, but the price we paid made it a decent value.
"Not aware of renovations in progress."
Staff was very friendly and accomodating.The room was not rated properly, Queen Suite, yet very small. The bathroom opens into the kitchen. Unclean with broken facilities. Kitchen items cheap and in poor condition. Renovation staff working in room above us during evening between 8 & 9 pm.
"Amazingly friendly staff"
10/20/14 Vicki W Omaha, Nebraska
After a 7 hour drive it was so pleasant to be greeted by a friendly smiling woman!! I arrived before check in time but that wasn't a problem!! LaToya checked me in quick..gave me wifi info and 15 minutes later called my room to see if everything was to my liking!! That was great! The building and grounds are clean and so was the room ! Best experience I have ever had at a hotel !!! All the staff was amazing and always greeted us with a smile ! I will definitely stay again if I am in the area !!!
"one of the best hotels to stay if you are passing through a few days."
09/29/14 Yvonne A Joliet, Illinois
the staff was very nice overall and we will definitely will be back soon since we have family that live in the area and would like to come back and go fishing,it was a wonderplace to be because you have grocery stores near by and gas stations,restaurants .the highway was right there for convenience,
"My room looked and smelled terrible"
09/26/14 T P Saint Louis, Missouri
I was not expected much since this hotel's overall rating is low but even my low expectations were not met. The lobby looks nice but oh my gosh my room - while the kitchen area and bathroom were clean and the room was neat. It smelled horribly and they could not move me to another room. The carpet was worn, stained and threadbare in spots. The carpet in the hallways was VERY stained. When I walked out of the hotel each morning of my 4-day stay, I felt dirty. I will not stay here again.
"Very friendly staff,but I wouldn't recommend"
09/25/14 Janet S
The staff was super friendly and assisted us a lot on check in. When we made it to the room there was a enormous stain on the wall by the bed and there were condoms in the drawer. To spend nearly $200 for 2 nights it would have been nice to at least get a waffle for breakfast. I will research much better next time.
"Nice Extended Stay hotel"
09/22/14 JUDY1749 Chicago, Illinois
Although this is rather hard to find (without Mapquest) it is a good value for the money. It has a well equipped exercise room - the rooms themselves are spacious with a kitchen. There is a marina within driving distance; staying on that road will lead to the large casino. There are many nice hotels and restaurants within driving distance.
"Don't go here"
08/21/14 ladydiks Overland Park, Kansas
Advertise coffee maker, ice, dishes, hair dryer - you get nothing except a hard as rock twin bed. Filthy room and I would not walk on the carpet barefooted. No ice trays in freezer and was told to go to quick trip for ice. Stay away from this place. Only good thing was Jerrod the office clerk.
"Nice price Not so nice smell"
08/21/14 Amanda S
Strong cigarette smoke smell in the hallways and bathroom. Large stains on carpet in the hallways. Pets were allowed so maybe that is what the stains were from. Was originally given a one bed room upon arrival and booked a two bed room. Manger allowed me to switch rooms without paying extra. Okay for the price paid on Hotwire website. No grab n go breakfast available for 2 days out of the 3 we stayed. Air conditioner would not stay turned on we had to keep turning it back on. I would not stay here long term. Was okay for a cheap last minute hotel.
"Great value! Friendly staff!"
07/23/14 David G
We stayed here two nights. Some of the polish isnt there. For example, they don't clean your room each night. Even so, the place seemed quiet, and a good place to stay. The kitchen in the room was a perk! Our room had a full fridge, so we could keep lots of stuff cold, like sodas, beers and leftover pizzas! I would stay here again. We paid $44 per night fees, taxes and all. So, yeah, good value!
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