We had to book this hotel at the last minute and received competitive rates. The only thing that I noticed as a trend is that there's no one at the front desk for long periods of time. You have to call them anytime something is needed. Other than that we enjoyed our stay.Genuine Hotels.com guest review
"Good hotel now rundown"
I stayed at this hotel over Christmas last year and found it convenient, comfortable and clean. Seven months later, like all Extended Stays, its become very rundown. The room has a kitchenette, but you have to checkout plates or glasses from the front desk. The shower had only one setting, firehose. The toilet seat was broken and wouldn't stay up. Finally, […] the bed was broken, sitting on the edge would almost flip the bed over. Unless I'm DESPERATE, I have learned my lesson about Extended Stay ! Read moreGenuine Hotels.com guest review
"Oh my gosh this was the worst yet...."
By far the worst place I have ever stayed in my adult life! The smells from the Indian Food cooking (nauseated just thinking about it) Smelled like dead people. First room had crack pipe in it - and it was right next to the office! Could not believe the manager in the morning. Price was my motivation - but not again. I will choose another hotel next […] time Read moreGenuine Hotels.com guest review
Room was dirty. When I pulled back the sheet on the one bed found a dust bunny and a long hair in the sheets. Will never stay there againGenuine Hotels.com guest review
"Hotel that puts out false info on its website"
The hotel's website says it has "breakfast". When I checked this out one morning it turned out to be, as one of the hotel people said, "grab and go". A few crunch bars and some apples, that was about it. Coffee but no decaf and no juices for the children. If a family with children booked there and counted on saving some money by them being able to have […] a somewhat meaningful breakfast there, they would be disappointed. The room was, at best, somewhat clean but the a lot of painted surfaces were dirty and needed to be wiped down. I think hotels owe it to potential residents to be honest in the info they post online. Read moreGenuine Expedia guest review
"The true definition of disaster"
Made our reservation on Sunday night . After an 11 hour drive from Ohio to Kansas, we checked in around 7:00 PM only to be sent to a room that looked like a crime scene. When we opened the door to the room, we were greeted by a king size mattress leaning up against one wall, while it's counterparts were up against the opposite wall. There was nothing […] else in the room except for two gallons of bleach sitting in the middle of floor. Our first thoughts were..."what the heck happened in this room that requires two bottles of bleach to clean up!" Way too many possibilities for us to feel comfortable staying in that room. Went back to front desk and they had no explanation why the room was not ready for us. They offered what they said was the "last" available room for that night (a Monday), but based on the look of the first room, we decided against making the looooong trek down the hallway to see their "last" room that was next to the back stairway and across from the trash room. We promptly left and found other accommodations elsewhere. The biggest surprise was yet to come. Two days later a when I checked my CC statement, I had been charged for the fulll 3 night stay that NEVER happened. I am currently trying to fight to receive a full refund, but am only being offered a partial refund due to the fact that I arrived just a few minutes after the cutoff time for free cancellation. Wish me luck and find a different hotel..... Read moreGenuine Hotels.com guest review
Works good for me, only problem is very slow internet connection unless you upgrade.Genuine Hotels.com guest review
Room was not nice old ran down . Staff not friendly I could have stayed at a shelter and been the sameGenuine Expedia guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Thank you for posting a review of our hotel. I am sorry to hear that you were not pleased with the condition of your room. As well, I apologize that our staff did not attend to your needs in a professional manner. I will be sure to meet with our staff regarding these issues to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Hotel sacked to be honest. Stayed at several hotels but this was by far the worse. I asked for none smoking room and end up with a smoking at first so I had to switch rooms. A/c did not work in the room and after showing up to check in at 4th the room still was not available. Just a overall bad experience. Will not stay there again I don't think so […] . Read moreGenuine Hotels.com guest review
Wouldn't stay again but evening clerk Vanessa was very friendly and helpfullGenuine Expedia guest review
Just what I neededGenuine Hotels.com guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Thank you for taking the time to write a review of your stay. I am pleased to learn that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future.
"An excellent value in Overland Park"
This hotel was perfect for my weekend. It was easy to drive to the restaurants, theatres, and museums I visited. I felt that it was a very nice room for the price.Genuine Hotels.com guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave John - Thank you for taking the time to write a review of your stay. I'm thrilled that you enjoyed our clean rooms and convenient location at a great value. Again, thank you for the comments. We look forward to hosting you again in the future!
"NICE HOTEL CLOSE TO MEDICAL CLINIC"
IT WAS GREAT TO HAVE SUCH A "HOME" FEELING IN OUR ROOM WHEN IT WAS A SOMEWHAT STRESSFUL SITUATION.Genuine Expedia guest review
"Close to highway access"
Enjoy the stay very much. The staff very friendly, wasy check in and out process.Genuine Expedia guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Thank you so much for posting a review of our hotel. I’m glad that you enjoyed our convenient location and our friendly staff. As well, I am happy to hear that you had an easy check-in and check-out process. We look forward to welcoming you in the future, should your travels bring you back to our area.
"Good basic clean comfort"
Clean and comfortable. Basic kitchen necessities. Helpful staff. Towels were small and not absorbentGenuine Expedia guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave I want to thank you for taking the time to post a review of our hotel. I’m so pleased to hear that your stay was clean and comfortable. I am glad that you enjoyed our convenient location, your fully equipped kitchen and our helpful staff. Still, I apologize that the towels in your room did not meet your expectations. I will be sure to speak with our housekeeping staff to ensure that this issue is properly addressed. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future.
"Worst beds west of the Mississippi River"
The beds where hard, and very uncomfortable. Very few exits so you had To walk the whole length of the hotel To get to the parking lot. The room I booked doesn't exist in this hotel they were nice nice enough to give me an upgraded room at the same price the staff was courteous and friendly the facilities We're lead than I expected. I changed hotels […] after one night, and stayed the rest of my 2 week stay at another hotel Read moreGenuine Expedia guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Thank you for providing us with details about our hotel. I am happy to hear that our staff was courteous and friendly during your stay with us. Still, I apologize that you found your bed to be uncomfortable. All of your feedback will be helpful as we continue to improve our guest experience. We hope you will give us the opportunity to provide you with a better stay in the future.
This was the most unpleasant stay of our 5-day road trip by far! Upon arrival, I was met with a very casual and blunt "Whatcha need?!?" I told her I wanted to check-in and she trudged over to the counter to check me in. Our room was located on the floor below the lobby and when we walked in, smelled covered up cigarette smoke smell. The window, facing […] the back parking lot at ground level, was left open about 4 inches! The outside temps were in the 20's, with blowing wind. The room had to be a sweltering 90 degrees - I say that with uncertainty, as the thermostat was hanging off the wall and appeared to be broken, as I could not get anything to come up on the display. I saw a children's toy on the floor, which I assumed meant no one had vacuumed since the last visitor. I called to the front desk and asked for a new room and was told there were no other rooms. After pushing, I was finally told there was a wheelchair accessible room available after all. We moved to it, which appeared to be more comfortable. However, we discovered the elevator "ding ding" would be heard ALL night long, every 5-10 minutes, as if we were staying at a busy hotel with 2000 rooms. How could such a small hotel have such an extremely busy elevator ALL NIGHT LONG? If we are ever in the Overland Park area again, we will stay FAR away from this place! Horrible and exhausting experience! Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Thank you for your recent review of your stay. I am sorry to hear that our staff did not attend to your needs in a professional manner. As well, I apologize that you experienced noise disturbances, heating issues and unpleasant smells during your stay with us. I will be sure to speak with our staff regarding your comments to ensure your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.
"Good for the price"
Pleasant staff, clean comfortable room. More geared for longer stays than a couple nights. No shampoo, lotion, room service during my 2 night stay. Agree with comments about being noisy. Ask for a room as far away from freeway noise as possible. They had trouble with hot water the one night the temperature was below freezing. Water was barely warm. […] Again, for the price, I would go back if just by myself needing a place to sleep without being pampered or bothered. Read moreGenuine Expedia guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Thank you for taking the time to write a review of your stay. Please accept our apologies for the lack of hot water one night due to the freezing temperatures and the noise from the freeway. Still, we are thrilled to know that you enjoyed your clean, comfortable room and the service our staff provided. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
You get what u pay for. Sheets were clean, but stained. Chair in the room was dirty and torn. Ended up with a room on the first floor and felt like I was in a basement. Upon arrival walking to my room, there was an old desk and file cabinet in the hallway labeled "free to take". Just not really what I expected. But it was cheap! Not a hotel I would […] ever take my wife and family to. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Matt - The feedback provided in your review is much appreciated. I sincerely apologize that your room was not cleaned properly upon arrival. As this hotel’s manager, I can assure you that I have spoken with our staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
We were pleased with our stay. The facility was convenient for our particular needs for this trip and next time we hope to take advantage of the kitchen facilities by preparing our own meals.Genuine Hotels.com guest review
"Free WiFi, although slow"
And no desk. Not very comfortable to use my laptop to do my work in the room.Genuine Hotels.com guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Thank you for providing us with details about your stay. Please accept our most sincere apologies for the lack of a desk in the room and slow WiFi. I have used your feedback to address these concerns, which will improve the experience for all of our guests. I appreciate you bringing this to our attention and hope that you will return to our hotel, should your travels bring you back to our area.
"Nice, quiet, inexpensive hotel"
Nice and quiet. Just like being at your own home literally.Genuine Expedia guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Thank you so much for sharing your experience with us. I'm thrilled that you felt very at home at our hotel as this is what our hotel strives for. Thank you again for sharing your feedback. We look forward to hosting you again in the future, should your travels bring you back to our area.
"Fantastic business stay !"
Staff was overwhelmingly friendly and accommodatingGenuine Hotels.com guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Thank you so much for posting a review of our property. I am glad to read that you were pleased with the friendliness of our staff and your accommodations at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Hotel location is awesome in a part of town where you wouldn't expect this kind of letdown. The whole place had a stink about it, rooms were marginal, everything was marginal. Don't stay here, go across the street and spend $15 more.Genuine Hotels.com guest review
Hair on the sheets when u pulled them back. Coffee rings in the cabinets. Just nasty.Genuine Expedia guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave I appreciate you bringing your experience to our attention. The situation you described regarding the level of cleanliness in your room is truly regrettable. We are very sorry for your experience. In response to your feedback, I am working with our housekeeping staff on improving our daily cleaning procedures and providing your room with a deep clean to ensure a situation like yours is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Much nicer than the I-35 location. Staff was very niceGenuine Hotels.com guest review
You get what you pay for. Cigarette burns in the carpet, no shampoo, no ice machine on the premises, Salvation Army furnishings.Genuine Expedia guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave I appreciate you bringing your experience to our attention. The situation you described regarding the cigarette burns in the carpet is truly regrettable. We are very sorry for your experience. We do offer shampoo and other toiletries at the front desk for guest. I apologize this was not communicated during check-in. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Check in was quick and friendly. Easy lay-out all on 1-floor. Quite even though seemed like many cars in lot. Had grab and go breakfast. Room had a slight cleaning solution odor upon entry but you got used to it. Room was clean and updated. Kitchen was well equipped. Bed was comfortable. The only unpleasant feature was when we pulled the sheets back […] on bed you could faintly see that there was something dark showing through the sheets, so I pulled the sheet back off the bed to see that it was a fairly large blood stain that was on the mattress pad. Even though the sheet covered it, you still knew it was there and it kinda grossed me out. I put a towel over it and felt better. I forgot to tell them about it at check-out. I still recommend this place and would stay there again. Read moreGenuine Hotels.com guest review
"Had to buy hangers for the closet"
Well, this was a first. I figured that if I am staying at an "extended stay" hotel there would be enough hangers for my clothes. But no, there were a total of three (3) hangers in the closet. And I am in town for 6 days. The woman at the front desk was no help at all, so I had to drive to a local store and buy hangers. Granted, this hotel is fairly […] cheap for the area but hangers are a necessity. My rating of this hotel is one (1) star lower than it would have been had hotel management spent a couple of bucks on hangers. Read moreGenuine Hotels.com guest review
"Convenient for work"
Basic amenities, good for an overnight stay. Very convenient location. The cleanliness is good at best. Small mildew spots in shower, stained counter top when I shifted the coffee maker. Didn't make me want to leave but it did make me consider the cleanliness aspect of what I couldn't see (how clean are these dishes? Wonder how clean the bedspread […] is?) Read moreGenuine Hotels.com guest review
Bare bones decore, a little long in the tooth, but the room was clean, and it was nice to have a kitchenette and real fridge for meals in or take out, rather than having to eat out.Genuine Expedia guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Thank you for your recent review of your stay. I am happy to read that you enjoyed your room, especially the fully equipped kitchen. As well, it is great to know that you found our hotel to be clean and comfortable. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future.
"Business Travelers Stay Away"
Overall, pretty standard hotel which would be fine if the Internet would stabilize. If you use a VPN, you will not be able to work consistently. I may have to pay for a second hotel just to work on this trip. I even paid the up charge from the free Internet which won't support VPNs. If you have to use VPN, stay away.Genuine Expedia guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Benny - Thank you for your recent review of your stay. I am sorry to hear that your room did not meet your expectations and that the WiFi service did not work properly. In response to your feedback, I am going to speak with our internet provider so we can resolve any issues with the system ensuring this type of issue will not be a problem in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The bed was uncomfortable, the breakfast almost non-existant, wish I would have spent a little more for a reliable place.Genuine Hotels.com guest review
"Research before you book"
The hotel was pretty simple. The breakfast had coffee and four packaged food choices. No maid service or pool, but a great location if you have an event at the Overland Park Conference Center.Genuine Hotels.com guest review
"just the basics"
I was hoping that since the room came with a kitchen, that the fridge would actually keep my food cold. It barely kept anything chilled in the fridge at all. Plus there was a really foul smell in the room, even keeping the window open. Also, the A/C ran full blast all night and I wasn't able to adjust the fan or any of the controls. Also, i need to […] use the luggage trolleys at check in and check out, they had two of them, and couldnot find either one when i needed one. However, Socrates was nice enough to help me carry things to my car. the hotel needs to do some maintenance on the appliances and climate control and a proper cleaning so that the rooms don't smell liked cooked fish !!! friendly staff though and great location. Read moreGenuine Hotels.com guest review
Good location and very clean and comfortable for the rate I paidGenuine Hotels.com guest review
"Do not Recommend"
Our room was not very clean when we arrived. We had an infant with us so I had to wipe down all surfaces and most were fairly dirty. Our fitted sheet had no elastic and it took several days to get another one. Our refrigerator did not work and at least they were prompt at fixing this. The hotel and room smelled strange. The furniture was not comfortable. […] The TV did not have many channels, most of which were analogue and did not come in well. The woman at check in tried to charge $5 for "free wifi" - did not look like she was kidding. Wish the amenities were better - would be nice if they emptied our trash instead of us finding a random trash can outside. I would not recommend this place. Read moreGenuine Hotels.com guest review
"Do not stay"
One of the worst stay's at the hotels. I had potatoes and onions in my room, and on requesting them to be removed, I was told that it would removed soon. I waited for around 40 minutes before going down to the reception, and they said, we are sorry, but no one came to my room to clean. I had got my food stuff from outside and asked for a spoon and got […] a used, muddy spoon..This was very very disgusting.. Read moreGenuine Hotels.com guest review
"Middle of everything"
Staff friendly, extremely clean. Loved the location!! Needed to update the shower head because of the rust in it.Genuine Hotels.com guest review
We arrived at about 2:30 in the morning the front desk help was nice and checked us in quickly. Upon getting up to our actual room we found that the bed was improperly made and missing bedding.The mattress was also hard as a rock and completely uncomfortable. We also found as we tried to take a shower that the shower curtain was completely covered with […] black mold from the bottom of the shower curtain, to about a foot and a half up the shower curtain. The tub its self was not very clean as well. There was no complimentary soaps of any kind and seeing as how it was an extended stay unit with a kitchenete you would think that they would provide dish soap for the dishes seeing as how they say that they will charge you if you do not clean your own dishes. Seeing as how there was no dish soap we did not use any of the glasses for drinking as we assumed that there was no soap for the last person to use either so who knows when the dishes were properly washed last. Read moreGenuine Hotels.com guest review
would be great for (extended stay)a little less for just passing through.(no ice for travel cooler)Genuine Hotels.com guest review
"Fit Our Needs"
This hotel was located conveniently off of the interstate and was easy to find. The young lady at the front desk was pleasant and effecient.Genuine Expedia guest review
Good deal for the area and right off the interstate.Genuine Hotels.com guest review
Hotel was clean. The staff was friendly each morning. We would stay there again if in town.Genuine Hotels.com guest review
"Last minute stay"
Overall it did the job but was in need of infrastructure updates. Very few frills. Staff was nice, located in a convenient area, just nothing fancy.Genuine Hotels.com guest review
the room appeared great until I looked and saw no bar soap, shampoo, conditioner or tissue. there wasn't a remote, a dirty face towel was left in the bathroom and the towels provided were not clean.I enjoy the hotel chain, just not this particular location.Genuine Hotels.com guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Your review of our hotel was recently brought to my attention. I am so disappointed that there were dirty towels in your room. Please accept my apology. To uphold our company's high standards, we will make sure to do a better job in our inspections of guestrooms prior to a guests arrival. As well, I apologize that our amenity policy was not communicated to you upon check-in. While we do not offer many items in each guest room, we do keep a supply behind the front desk for guests to enjoy upon request. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
"very sweet receptionist, everyone is accommodating"
We loved our stay. We were so happy to be able to have our puppy with us. Everyone was accommodating - I mostly saw one front desk receptionist the whole day and time we were there and she was sweet and wonderful. My only potential issue with the hotel was that they didn't make the beds and clean everyday - I'm low maintenance so I didn't care, but […] I thought it was a little abnormal. Also, the hallways smelled a little like smoke - which I hate - but the room didn't smell. I had a great stay and it was at a great price. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Effie - I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the hallways had a slight smoke odor. We are sorry for this issue, but are happy to read that we provided you with friendly service at the front desk. As well, that having your puppy with you made your stay even better. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
My experience was good. The room was clean which was all I cared about. There was free wifi but I didn't have a chance to get online because I was out. Would have been nice if the bathroom had shampoo (but I didn't ask front desk either so my fault). No loud noises or interruptions. My lady did say the comforter kinda smelled like dog but not that bad. […] I mean you get what you paid for here. We couldn't find any vending machines which was kind of annoying but there was a QT 1 exit down. Overall 3.9 / 5 Read moreGenuine Hotels.com guest review
Pillow top mattress was like sleeping on cement. Room was decent, trash pick up at 2am that's not right woke me up. Check in was friendly except on the weekend the guy was dismissive. The grab n go breakfast was a joke. What bugged me the most upon check out a contractor was on the computer "printing stuff out" that worries me when it comes to my personal […] information. No employee was to be seen. Read moreGenuine Hotels.com guest review
"Clean but Spartan"
Clean. Spartan. Good value. No shampoo or kleenex. Several good restaurants w/in a 2 mile radius. About 30 minutes from downtown KC. Grab and Go breakfast.Genuine Hotels.com guest review
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