"a story from the 60's laying in bed sweating"
could not get into the closet!!! The air condit. was so loud we could not hear the tv, or get some sleep and stay cool.We had to sleep so we turned off the t vGenuine Hotels.com guest review
"OK if you are drunk or drinking"
Hotel looks OK, but not exactly going to rush back here. The clerk at the counter seemed bored and could barely communicate with me, but bumbled through the process of checking me in anyway. It seemed like the maids were on the wash and vacuum every week if it needs it or not! routine here. In the end, my girl forgot her prized hello kitty and when […] we called to see if we could have them ship it, the clerk was again totally unhelpful and even suggested that I call the manager the next day as she had no idea what to do. I did, and can say that the manager had obviously trained the previously mentioned clerk in the "don't care" school of thought. Sparing all insane details, they told me to schedule my own pickup with fedex, which I did. I am still waiting on Kitty... Read moreGenuine Hotels.com guest review
"Worst Hotel Ever!!!"
Terrible, never come back or recommend!!Genuine Hotels.com guest review
Yuck never againGenuine Hotels.com guest review
There was a big group of very loud people across the hall and they partied all night which kept me all night. I called the front desk to do something about it but nothing happenedGenuine Hotels.com guest review
"Overall Nice Place to Stay"
Very nice stay, nice staff, perfect for my business trip.Genuine Hotels.com guest review
"GREAT STAY !!!!!"
It was the best stay we have had in the last year or so ... I and my wife really enjoyed the freedom with the kitchenette in the room ... Made it where we did not have to eat out for our stay over the weekend ... we WILL for sure stay there again ...LORD WILLING !!!Genuine Hotels.com guest review
I understand that in an extended stay housekeeping is only once a week but I assumed my room would be clean when I got there. Unfortunately it was not. It wasn't terrible but I probably won't stay there again.Genuine Hotels.com guest review
"Room was very clean"
The staff was accommodating and the price is great for just needing a place to sleepGenuine Expedia guest review
overall it was good only complaint i have for the past 2 times i've stayed at this facility there is never anyone at the front desk and the attire of the staff was not professionalGenuine Expedia guest review
"Low Fare, Good Value"
Room was clean and quiteGenuine Hotels.com guest review
"Nice for a good price"
The staff were extremely friendly and the room was clean, Good location and good priceGenuine Expedia guest review
Great price, friendly helpful staff over winter holidays.Genuine Expedia guest review
"Showy but not functional"
We were only at this hotel one evening and left early the next day. Our room was very nicely appointed. Comfy bed. Unfortunately the thermostat was inoperable, so room stayed at 64 the entire time. We tried everything to get it to 72 but no such luck. Huddled under the covers. The heat lamp in bathroom also did not work. The message light on the phone […] blinked constantly and could not be turned off. I unplugged the phone to stop it. We reported the conditions and all the concierge said was thanks for letting us know. Read moreGenuine Hotels.com guest review
"Not too shabby"
It was fine for an overnight stay while traveling through. There was a cigarette butt under the bed and the shower head was disgusting, but other than that I thought it was fine. Felt safe enough.Genuine Hotels.com guest review
"Very nice. Close to Arrowhead Stadium."
It was great! The staff was super, the room was a great. It was nice to have a microwave, refrigerator, and a cook stove in our room.Genuine Expedia guest review
"An inexpensive place in a good location"
I've actually stayed here for both work and when visiting family. The rooms are nothing fancy but for the price it is a bargain. I like having a fridge, but oddly enough the kitchen was not furnished with anything. Usually there are plates, glasses and silverware. Apparently for people like me staying just one night they put us in rooms with bare kitchens. […] In the past the kitchen was always furnished but I was also staying more than one night. Heck, the closet didn't even have hangers (a recurring problem I've had at this hotel). Read moreGenuine Hotels.com guest review
"comfortable, clean, basic"
Hotel was in a nice location. It was not the hotel's fault there was a loud family staying on our floor, who cussed loudly in the hallway is if it were not a big deal. It seemed normal to them to be yelling at each other in public and yelling obscenities. They seemed like they had zero manners, public decency, and very low class people. However, the […] hotel itself was nice, basic. The staff was friendly, especially upon check in. The bed in our room was very comfortable, we slept very well the night we stayed. The breakfast was continental, as noted on hotels. Com website. It was just that. Very basic. But nice enough to grab something quick, like hot oatmeal packet, coffee, and an apple or orange on your way out the door. We love our coffee in the morning.... It was nice to grab a cup on our way out. But nothing fancy. We appreciated the affordability. Comfort of chair in room and bed was so great! Gotta love when you stay in a new place and sleep great! Read moreGenuine Hotels.com guest review
We checked in late and there was no one at the front desk. She showed up about 4 minutes later but then the check in was smooth. The room was clean, but the cable didn't work and the heat didn't stay on long enough to get the room really warm. We ended up using the burners on the stove and the steam from the shower to warm it up the rest of the wayGenuine Hotels.com guest review
Extended our stay to finish Christmas shopping. over all a good experience. The breakfast was not worth the effort of getting up for. The lady who checked us in stood at the front door smoking. When we left for the evening we had to take the kids thru a bunch of smoke that flooded the entry way when it was opened. Overall the stay was goodGenuine Expedia guest review
Too many people hanging around the lobby in the evenings and at night made it uncomfortable to walk through.Genuine Hotels.com guest review
I had stayed here once before, and I found it wanting, so it was my mistake to book here again. As before, I never felt comfortable or warm & fuzzy or even secure here, but that's entirely subjective. Perhaps because it is an "extended stay" facility, it lacks amenities that ordinary hotels/motels offer. It's like entering an apartment house without […] a doorman, or much of anything else -- minimal lobby and no one on duty until one rings a bell. After getting checked in, the room was comfortable, but, oddly, the "kitchen" lacked any utensils, dishes, pots & pans, glasses, etc, whatsoever so I figured they had cut back since my visit a year ago. Oh well, I had snacky food with me that didn't need cooking. There was a fullsize fridge which, happily, had 3 trays of ice, since there was no ice machine in the motel. Next morning, the "continental breakfast" consisted of coffee and various wrapped sweet rolls -- nothing warm -- no other liquids. When I checked out, I commented on the lack of kitchenware and was told that, oh, I had to request it when checking in. Who knew? So I took this as a deliberate oversight so that they wouldn't be bothered. On the whole, a cold and uninviting place, and I don't recommend it to anyone who doesn't need an actual long-term facility. Nice professional park neighborhood, however, with great access to the interstate. Read moreGenuine Hotels.com guest review
"Good and reasonable place to stay in Overland Park"
It is deceiving when you first go in because it doesn't have a nice lobby and its like a hotel that only has a check in window. The rooms are large and clean. The window view was really nice with large beautiful trees in front. I would stay there again. The price was really reasonable .. less than $50.Genuine Hotels.com guest review
Bed was hard,couldnt figure out how too get heat and the queen size bed was small!!!should offer pots and pans in room and coffee pots in roomGenuine Hotels.com guest review
"Inexpensive and 10 minutes from JCC"
Noisy neighbors whooping it up in the hall late at night kept me from falling asleep. There was no one at the front desk for over a half hour the next morning and the door to the room with coffee and breakfast was locked. My key card didn't work in the lock so I was delayed in my departure. The phone in the bedroom did not work.Genuine Expedia guest review
"Two night stay"
Good two night stay. Room was good but not great. Toilet seat was worn. Would recommend.Genuine Hotels.com guest review
It was a relaxing time. It was clean and a lot better than some others in the area that I've visited in the areaGenuine Expedia guest review
"Close to Many Places"
Comfortable bed, quiet, and cable tvGenuine Hotels.com guest review
"Good location and Clean"
Easy check-in. Nothing fancy but clean. Some worn down furniture. No pool or "fun stuff" for kids, but good location. Easy access to the nearby children's hospital and Leawood area eating and shopping. For longer stays, the kitchenette area had a good layout with a small bar and two stools on the end for eating. We used it to play games too.Genuine Expedia guest review
Very clean room and the staff was very friendlyGenuine Hotels.com guest review
"Not bad for the money"
The hotel is good and clean. Free breakfast to go.Room has a kitchen like a efficiency. Would like to return.Genuine Hotels.com guest review
Staff was great; room was ok, but disappointing because there was no coffee pot, cups or glasses at all in the room. No hair dryer either.Genuine Expedia guest review
everything was okay but I was most impressed by a poster in the elevator which showed an attractive lady in a chemo care cap which stated that they have donated 40,000 rooms to people receiving cancer treatment. Impressive!Genuine Expedia guest review
"Excellent for extended stay"
The hotel is much better than expected. Room had everything one would need, a mini kitchen, full-size frig, etc. Changing sheets and room service cost additional money! The hotel has no attentive security. A stranger could walk in, with no problem!!!Genuine Expedia guest review
"Nice people, bad hotel"
I booked almost a week in advance. then when i got there they said there is no rooms the size i booked. I got a different room and it was old and we had to request cooking and dinning item. On top of that. it was supposed to be a smoke free place and the room stank of the stuff so bad that my wife smelled it on my clothe when i got home the next day. […] Sarah at the check desk was vary friendly. There was no remote for the tv and the toilet seat came off the toilet after the second use. All in all I would not stay there again Read moreGenuine Expedia guest review
"Great stay reasonably priced"
Great stay nice valueGenuine Hotels.com guest review
We had to change rooms when we got there dye to a stained blanket and hair shavings on the thermostat. The front desk clerk Sarah wasn't rude but she also wasn't very professional. When I called to complain of the uncleanliness of the room, she answered the phone chewing something and took 45 min to accommodate our room change. I will not be back. Overall […] It was affordable and a quiet nights rest. Read moreGenuine Expedia guest review
"kOOL PLACE i LIKED IT"
IT WAS NICE IT WAS CLEAN AND I LIKED IT EXCELLECT PRICE OUR ROOM WAS GREAT VERY COMFORTABLEGenuine Hotels.com guest review
"Nice and comfy"
Roomy, clean, comfortable, great location. Nice to have a kitchenette with full size fridge. Wish customer service had offfered dishes and flatware. We went out and got out ow then found out they were available.Genuine Hotels.com guest review
"Extended stay Overland Park"
Nice rooms, helpful staff, like the kitchen. The only downside was wifi speed. Took half a minute to download a page. You have to pay extra to get faster wifi. In my opinion, it should be free.Genuine Hotels.com guest review
Good location. Room was overall clean, but the carpets need a serious cleaning and it could use some Febreeze.Genuine Hotels.com guest review
"Okay for One Night"
Clean, nice convenient area, just outdated! Great price!Genuine Expedia guest review
Parking was great, employees were very nice. Only thing that was missing was a hairdryer for my wife.Genuine Hotels.com guest review
"Couldn't have been a weirder situation"
We were given TWO rooms that were already occupied. It is super awkward to walk into a room that someone is already using! It is MORE awkward to walk into a room to be greeted by a Naked Frightened Elderly man. The front desk girl was super hard to deal with, and the cause of the mishaps on the rooms. The manager did give us a free night coupon for […] any Extended Stay but we had to drive back to get it on regular Monday morning business hours. Wouldn't stay there again. Read moreGenuine Hotels.com guest review
"Comfy & Quiet"
One night stay for a business meeting. Front desk staff were very nice & provided a quick check in. Room was clean & bed comfy! All the requirements of a frequent business traveler.Genuine Expedia guest review
"wont stay again"
The room was fine but guest services is a joke. Nobody at the front desk upon arrival with a sign stating they were assisting another guest and stood around for several minutes until another guest told me I needed to use the white phone around the corner to call them. While he was explaining this to me the front desk person stuck her head out of a door […] labeled house keeping and instead of professionally greeting me asked me what I needed. The next morning the door to that room was left open and as I walked by and I was able to see it was nothing but a break room with a table and vending machines for staff. This unkind and lazy service was extremely disappointing. Read moreGenuine Hotels.com guest review
"4's and 5's"
The rate for the room was the lowest around and everything worked out well for us. I would stay there again without hesitation.Genuine Hotels.com guest review
"convenient place to stay"
The room was clean,smelled good and was comfortable. We tried to do laundry here but the soap machine was broken. The front desk gave us a refund of the cash we lost to the soap dispenser, so it was ok. We only stayed 1 night but quite a few folks had been there for several weeks and the staff was very friendly. The breakfast was only coffee and muffins, […] no juice or milk but we had eaten so much the night before it wasnt a huge deal for us. Overall, it was a nice quiet place to stay and the bed was super comfy for a good nights rest. Read moreGenuine Expedia guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Tonya - Thank you so much for posting a review of our hotel. We appreciate you letting us know that the soap vending machine was out of order. We are sorry for this issue, but are happy to read that we provided you with a refund for your lost funds and that your stay was pleasant. We will make sure our maintenance engineer addresses the issue with the soap vending machine so that your experience is not repeated. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"No beaches in this area."
We were close to the conference center. We could keep things in the frig and cook if wanted.Genuine Expedia guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Scott - We read your comments about your stay with us. We are sorry to hear that you experienced some minor maintenance issues; however, we are glad that you enjoyed your fully equipped kitchen and our convenient location. Your comments were reviewed by our staff, and we will work diligently to address the maintenance issues you described. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
"There was dust/dirt on bed & chair.r"
The air was stale. I felt dirty in the room. The desk clerk was quick to check me in - but never looked at me or smiled. This facility is in drastic need of an upgrade. I checked into another hotel - less money & the total opposite. I got up - dressed & moved on.Genuine Expedia guest review
Response by Extended Stay America - Kansas City - Overland Park-Nall Ave Rosie - Thank you for telling us about your experience. We are very sorry to hear that your room's cleanliness was not to standard and that you did not receive friendly service. We will review your feedback with our housekeeping staff to make sure our hotel is always clean and fresh. We will also speak with our front desk staff to ensure we are always providing our guests with friendly, efficient service. Thank you again for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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