When asking for a hotel, extended stay should NOT be recommended. Coffee pot, coffee, more towels, soap must be picked up at desk. Ok for long term, I guess, but not for 1 or 2 nights. Front desk personnel are overworked with all the problems.Genuine Hotels.com guest review
"a bit RATTY"
It was fine bc I was staying by myself. I wouldn't let my wife and kid stay there. Just a bit ratty. I expected it to be better.Genuine Hotels.com guest review
"Decent, could use improvement"
We only stayed one night so didnt need the kitchenette services. The room was clean and well kept. The hallways how ever smelled bad with stained carpet. It was a good value for us though.Genuine Hotels.com guest review
Bathrooms were moldy and dirtly, kitchen the same. Had to ask for the basic stuff ie blow dryer, coffee pot.Genuine Hotels.com guest review
Response by Extended Stay America - Cleveland - Airport - North Olmsted I appreciate you taking the time to write a review of your experience with us. I regret to read of the cleanliness issues you experienced during your stay. I will be working with my housekeeping staff to review cleanliness standards and procedures to ensure that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you bringing this to my attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
You have to let the hotel know if you want dishes and things because they are no longer just kept in the room for you. This location was very close to shopping and restaurants which was very convenient. The staff was very friendly.Genuine Hotels.com guest review
Response by Extended Stay America - Cleveland - Airport - North Olmsted Thank you for taking the time to write a review of your stay. I'm so pleased to read that you enjoyed our location close to shopping and restaurants and that you received friendly service from my staff. Thank you so much for sharing your positive experience with us. Thank you for choosing Extended Stay America. We hope to see you again soon.
"great location to area"
Stay was really good. The north Olmsted could use a small gym with a treadmill and TV.Genuine Hotels.com guest review
"needs to be up dated big time!!!!"
no shampoo or hair dryers in rooms, no breakfast eather.Genuine Hotels.com guest review
"Not worth for your Money"
I booked the room here mainly because of the kitchen facility.I was driving and reached this place around 11 PM, the lady at reception showed me the room.The room was not arranged well, the toilet flush was not working.I had to give multiple calls in the midnight to get it fixed.The hotel was under staffed - I saw one poor lady running behind all calls […] from different rooms and trying her best to please customers.This place is not worth for the money I spent. Read moreGenuine Hotels.com guest review
"Close to mall."
Hotel fit our needs for a 1 night stay. We were in town for 1 night. It is close to lots of shopping and dining.Genuine Expedia guest review
Response by Extended Stay America - Cleveland - Airport - North Olmsted Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your one night visit, especially our hotel's location. We look forward to seeing you again, should your travels bring you back to our area.
"Not likely to return"
We had to wait 20 minutes at desk to sign in because the front desk clerk was assisting another patron. The room and hallway had a less than desirable smells. The staff was very hospitable when available. But availability and fresh air would do this hotel wonders!Genuine Hotels.com guest review
Response by Extended Stay America - Cleveland - Airport - North Olmsted Chris - Thank you for taking the time to write a review of your stay. I sincerely apologize that you had to wait 20 minutes to get checked in. In response to your feedback, I am going to coach my staff on ways to expedite the check-in process moving forward. We continually work to improve our hotel, so I really appreciate you bringing this to my attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
the trash rom was next to our room and smelled terribleGenuine Hotels.com guest review
"Received MORE than my Money's worth"
It is very rare that a person can feel they got more than what they paid from a hotel. This was the experience I had. The rooms were clean, spacious and quiet, the staff friendly and attentive. No one thing stood out, it was a complete package. Just as it takes a team to win at anything, this hotel is a winner.Genuine Expedia guest review
Response by Extended Stay America - Cleveland - Airport - North Olmsted I received a copy of your review, and wanted to thank you for your comments. I am thrilled that you enjoyed your clean, spacious room and our staff's friendly service. As well, it is great to read that you liked our hotel's location and would definitely return in the future. Thank you again for sharing your experience with us. We look forward to welcoming you back soon!
"A great stay for the price"
Stayed here overnight the night before a wedding. The room was clean and in good shape. The staff was very friendly and helpful, even accommodating a ridiculous request to borrow scotch tape to wrap a gift! The location was great. There was a mall, Wal-mart, and plenty of restaurants near by, which are all convenient when traveling. The complimentary […] "Grab and Go" breakfast left a little something to be desired. We thought it could use a little more variety, but this was certainly not something that would deter us from staying again. There are not a lot of frills to this hotel, but for the price, you can't beat it! Read moreGenuine Hotels.com guest review
"Convenient location, but needs some work."
I requested a non-smoking room, and was told the one I was given was indeed a non-smoking one. The room smelled of stale cigarettes, as if it had once been a smoking room, but had been cleaned. My allergies are really sensitive, so I pick up on residual smoke easily. I was there for a long weekend, so I bought some air freshened spray for while I was […] there, which helped a bit. The hotel itself, the hallways and common areas also had a stale cigarette odor to them, and the floors were a bit dirty, dingy. I think the entire facility could use a remodeling, as the entire place felt titled and worn out. Read moreGenuine Hotels.com guest review
"Great for a 1 night stay but not a extended stay"
Hotel was in a good area near a shopping mall, walmart and restaurants. The hotel itself was not maintained. Hallways smelled really bad and room wasnt very well cleaned. Good for just a place to crash for the night as I was driving through town but other then that would not rec itGenuine Hotels.com guest review
Response by Extended Stay America - Cleveland - Airport - North Olmsted Thank you for your recent review of your stay. The issues you described about the cleanliness of our hotel is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to coach my team in providing a cleaner fresher place to stay. Still, I am pleased that you found our location to be convenient. We continually work to improve our hotel, so I really appreciate feed back like yours. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The place has a low star rating. However, for the price it's great.Genuine Hotels.com guest review
hotel Was Alright, RooM Was Decent, Common Areas Were Dirty Though.Genuine Hotels.com guest review
I stayed overnight with my family after visiting Cedar Point, the front desk staff was excellent, but the cleaning staff was very rude. We requested a late checkout but they cleaning staff continued to knock on our door in an attempt to rush us out. We were also disappointed that they pool is not on site.Genuine Expedia guest review
Response by Extended Stay America - Cleveland - Airport - North Olmsted I received a copy of your review and wanted to take a moment to personally respond. I sincerely apologize that the housekeeping staff kept on knocking on your door after you asked for a late check out. To prevent this from happening again, my team is going to be coached on checking with front desk before knocking on guest room doors. I appreciate you bringing this to our attention.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Nice location, several close restaurants."
Room was well equipped with a kitchenette and utensils which would be good for a longer stay but as we were staying only one night it was unneeded. Perhaps for that reason the continental breakfast was terrible. The coffee was good but the other breakfast items were only packaged muffins, apples, oranges, and oatmeal packs which you had to take back […] to your room as there was no room to eat in the lobby area. The kitchenette needed a more thorough cleaning as the cabinet handles were sticky. There were no shampoo or conditioner bottles in the bathroom. The room was large and fairly spacious with a large closet and nice LCD television. The kitchenette had an eat-at counter along with a two-burner electric range. The hotel was disappointing for not having a pool or exercise room. They had an offsite arrangement with some local gym which was several blocks away, not a terrific idea. Read moreGenuine Expedia guest review
Response by Extended Stay America - Cleveland - Airport - North Olmsted Dana - Thank you for taking the time to write a review of your stay. I do apologize that the cabinets in your room where sticky. As well, I am sorry that you did not enjoy our breakfast which is designed to be a grab-and-go to get your day started. Still, I am glad to hear you enjoyed our spacious room and the kitchenette. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Only thing not too happy about.. No ice machines. Just two tray ice in freezer. And even that freaked me out not knowing if just fresh water in it. Other than that great!Genuine Hotels.com guest review
Besides the lack of mentioned free wifi and the laughable breakfast the stay was pleasant and I left without any problemsGenuine Hotels.com guest review
"Spacious and accommodating room."
The room was great; just what we needed! 2 queen beds, 2 bathrooms, a sofa bed, 2 arm chairs, a desk and a full kitchen. Great for a crowd with room to move. the "grab n go" breakfast was very simple: coffee, muffins, oatmeal and granola bars, but it was nice to have it available.Genuine Expedia guest review
Response by Extended Stay America - Cleveland - Airport - North Olmsted Hi Michele, I received a copy of your review, and wanted to thank you for the great comments about the room and the "Grab and Go Breakfast". I'm glad that you enjoyed your stay. I do want to apologize for the hallways smelling a bit musty. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
"The outside looks better than the inside"
As I was standing in line the people in front of me were complaining that their room already had people in there. The other guys that were with them had beer and molded bread in their room. Needless to say I began looking up other hotels while standing there. My room had already been charged because I got it from hotels.com. I asked to see my room first […] before I accepted it. When I went in there was a smell in it and it looked old. I was told I could have another room. That room had fingernail polish on the floor. That was the least of my worries from what I had heard and seen. I was then given an upgrade to another room on a different floor. I appreciated the clerks customer service but it could never exceed my first impression. I wouldn't stay there again. Read moreGenuine Hotels.com guest review
"Comfortable. Convenient to the Cleveland Airport"
Good value for the price.Genuine Hotels.com guest review
"Great location and price"
I came into town to pick up a car that I would be driving back to TX. It had to get some maintenance work done on it while I was up there, so I had to be located within walking distance from several types of businesses. This was perfect. There is a Walmart across the street that is open 24 hours for anything you might need. There is also a shopping […] center and several places to eat, and of course get your car worked on. I stayed here two nights and enjoyed both of them. I walked the area late at night and it didn't seem too sketchy, but I didn't check any crime stats. Very nice front desk people Read moreGenuine Hotels.com guest review
Staff were friendly and helpful, room was large, comfortable and clean, breakfast was good. The closet door wasn't hung well and the bathtub was higher than the bathroom floor -- two signs of cutting corners for economy. Nevertheless, we'll probably stay there again.Genuine Hotels.com guest review
"Nice but thin walls"
Hotel was nice, but smells cigarette. Also the walls and floors are thin.Genuine Hotels.com guest review
"Clean, comfortable stay!"
The room was very clean and quite bigger than I expected. Close to many shopping and eating facilities. The only thing is I could not get my wi-fi to work. But other than that the stay was very nice. Would recommend this place for the money.Genuine Hotels.com guest review
"Good Extended Stay Hotel"
This is a good basic room with kitchen facilities for an extended stay. No maid service is provided for stays less than a week, but that suits me fine. If looking for amenities, this is not your hotel. But if you are independent and want a convenient and comfortable room at a reasonable price, this is your place. The location is not beautiful, but there […] is a large shopping center and many other stores around to fill any need for your stay (including a 24-hour Walmart with grocery section virtually across the street). Read moreGenuine Hotels.com guest review
"Close to family reunion"
We were interrupted from sleep about 3:00 am because the desk forgot we were in that room and let it out to some other guest! Very disturbing to have other people attempting to get in your room in the middle of the night!Genuine Hotels.com guest review
Kitchen had all amenities I could ask for. The comforter on the bed seemed like it had not been changed since the 90s. Room was super quiet at all times of the day. Overall great value.Genuine Hotels.com guest review
good for a weeklong stay. quiet.Genuine Hotels.com guest review
"Easy access to interstate, close to everything"
It was wonderful. The hotel is in a convenient location for whatever you need. And the hotel was very comfortable. The room was very clean and ready for you upon arrival. Will return...Genuine Hotels.com guest review
Never will go back... this is a very old place... smelly, dirty. Hair in the bathtubs, one toilet was very noticably dirty. The desk girl was very nice, friendly and helpful...... AVOID THIS PLACE!!Genuine Hotels.com guest review
"Clean and Affordable"
Very satisfied. Rooms were extremely clean and affordable.Genuine Hotels.com guest review
"In good shape... but smells funky"
Nice neighborhood, New paint on the walls and bedding was clean, there was however, a very funky, smoky, small in the room. I also love that we get use of near by gymGenuine Hotels.com guest review
"good for the price"
Good place for what you pay. Nice places to eat in close proximity. Overall not badGenuine Expedia guest review
Response by Extended Stay America - Cleveland - Airport - North Olmsted Thank you for taking the time to write a review. I'm glad to see that you enjoyed your stay with us! It is always a pleasure to see that my guest had a great experience while on their travels. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
We were pleased with our stay. We would recommend this hotel to friends.Genuine Expedia guest review
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