Extended Stay is a "no frills" hotel offering a nice place to sleep. As I am gone from early morning until dark this suits my needs perfectly. I can get all the coffee I want in the morning with a little snack and the rooms are quiet and comfortable. Hotel staff goes out of their way to b e friendly and helpful.Genuine Hotels.com guest review
It was wonderful nice and quiteGenuine Hotels.com guest review
Front desk distracted and did not tell room was upstairs. No coffee in the morning and had to wait to get someone to make new pot. Took a long time to get anyone's attention.Genuine Hotels.com guest review
"Reasonable option for Germantown Maryland…"
It was a good value with all of the basics included!Genuine Hotels.com guest review
Response by Extended Stay America - Washington, D.C.-Germantown-Town Ctr The team and I appreciate your high praise and kind remarks. We are thrilled to hear that you enjoyed your stay and consider us to be a good value. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
OkGenuine Hotels.com guest review
"This hotel should be a motel instead. It sucks!!"
I was not happy with this hotel. The bed had bugs and the bathroom tub was not clean. The tub had lots of chips in it so the paint was coming off. It was very uncomfortable. I didn't like that your linens were only changed once a week. On their website it said this hotel was newly renovated but clearly from my comments above that was a lie. The staff […] wasn't the best either. If you asked a question you just got attitude from the receptionist. I would never stay in this hotel again or any extended stay chains. Read moreGenuine Hotels.com guest review
I didn't stay a friend of mine did (I booked the room for them) and they were ok with the room, but it wasn't great. For the price it was fine. They did note that it was very dark in the room even when all the lights were on.Genuine Hotels.com guest review
"Not good for short stay place"
Room is old, no service provide for short stay, location is convenient to restaurants and freeway, breakfast coffee is cold.Genuine Hotels.com guest review
Response by Extended Stay America - Washington, D.C.-Germantown-Town Ctr Thank you for your recent review of your stay. I am sorry to hear that our grab-and-go breakfast was not what you expected and that the service you experienced was not up to our company’s high standards. Your comments were reviewed by the staff, and we will check the coffee temperature during our breakfast hours to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The staff is courteous and helpfulGenuine Hotels.com guest review
I had an emergency at my home that I needed to evacuate for the night. I found this hotel right away at 11pm and was met with courteous, helpful staff. I only needed a place to lay my head so I cant comment on the breakfast or any other accommodations, but if the room is any evidence of my stay, I was comfortable, relaxed and felt safe.Genuine Hotels.com guest review
Response by Extended Stay America - Washington, D.C.-Germantown-Town Ctr I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff took great care of you and that we provided you with a comfortable stay. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
"Cost efficient lodging"
I was surprised to find their king lot covered in snow and ice! It had snowed the day before and it appeared they attempted to put down salt, but it wasn't effective. Otherwise, the hotel was acceptable. It certainly was worth the cost - a great value, especially for short term stays.Genuine Hotels.com guest review
Response by Extended Stay America - Washington, D.C.-Germantown-Town Ctr Thank you for taking the time to write a review of your stay. Please accept our apologies that the parking lot was not clear after the snow. I will be working with my staff to ensure that we are better preparing our parking lot for snow in the future. Still, we are pleased to know that we were able to know that we were able to provide you a great room at an affordable price. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
"Its nice quiet and private."
The hotel never bothers you when you are in the privacy of your room. Also, if you need any info or anything that is possible for them to help you with they seem to always be happy to take care of it for you. Nice hotel staff, have smoking rooms in a separate building. Warm cheap hotel off in the cut so you don't have to worry about random walking around. […] Also my favorite part is that the rooms come with a kitchen. Peace, Loyal Extended Stayer Read moreGenuine Expedia guest review
Response by Extended Stay America - Washington, D.C.-Germantown-Town Ctr Thank you so much for sharing your experience with us. I am proud of our team for providing you with such attentive and friendly service. We are proud to have provided you with a quiet, private room with a fully equipped kitchen. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
"One night stay"
We enjoyed our stay and plan to stay there again. We had a smoking room, but there were no ashtrays - that was the only thing that seemed a little odd.Genuine Hotels.com guest review
was disappointed to find out the room does not supply the things you need in the room for cooking coffee Shampoo you have to ask for these things to be delivered to your room then when they were delivered dirty coffee pot with mold in it refrigerator had rust over the hinges and the stove was broke wasn't using it so didn't care but stillGenuine Hotels.com guest review
"good quality service"
I really enjoyed the peace and quite.and the room was very clean.Genuine Hotels.com guest review
Perfect for an overnight stay on our way to relatives for the holiday Weekend.Genuine Hotels.com guest review
"It was fine"
It was convenient for what we needed it for butIi wouldn't want to stay there longer than a night or two. They do not provide conditioner in the bathroom and the front desk couldn't find any. Nota big deal but inconvenient.Genuine Hotels.com guest review
Response by Extended Stay America - Washington, D.C.-Germantown-Town Ctr Elizabeth - Thank you for taking the time to write a review. We are sorry to hear that you were not provided with conditioner; however, we are glad that you enjoyed your clean room. We will review your feedback with our front desk staff to ensure we are always able to provide our guests with toiletries. Thank you again for your feedback. We hope to see you again in the future.
"Could be better"
The room was nicely renovated and we had what we needed. It rained while we were there and so we were stuck inside and out of the few channels that worked 3/4 of them were news or sports which did not work for us. The service seems to depend on who's working. Some of the staff was good, while others were pretty bad. Overall, it was ok.Genuine Hotels.com guest review
Hotel was recently redone and good condition. No kitchen utensils in room but you can get them at checkin.Genuine Hotels.com guest review
Response by Extended Stay America - Washington, D.C.-Germantown-Town Ctr Ed - Thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with the condition of our hotel. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
The hotel is very convenient to all kinds of eateries and some shopping. I was very pleased with the customer service I received from the staff. When I checked in the hotel rep Edward personally checked to make sure my room was ready and then when I called the front desk to say I had forgotten my hair dryer he brought one to my room within 5 minuted. […] I stay here frequently and am always satisfied with the room and service. Read moreGenuine Hotels.com guest review
"Good basic accomodations"
Everything was fine, except they forgot to provide dishes or drinking glasses.Genuine Hotels.com guest review
Hotel made a mistake and gave the same room to a different group. We were sleeping at night and someone opened the door at 1am. We had the latch locked, thank goodness. Freaked me and my family, and we could not sleep well at all that night. Also, the window lock was broken in that room so we felt more unsafe. Asked for a different room the next morning. […] Hotel should have better organized their system of rooms and fix all security issues through maintenance. Read moreGenuine Hotels.com guest review
It was greatGenuine Hotels.com guest review
I had a less than satisfactory experience at your esrablishment on this stay. There was a bug on my pillow when I came into the room. I only saw one and I was too tired to address it so I just went to sleep. Next morning(June 8), I saw another one on the floor and I informed the clerk(name begin with Al) at the front desk. The clerk just stared back […] at me without any response. I stared back waiting for some kind of response and she just kept on staring. I just told her never mind and started to leave. She then went into the back room and spoke with someone and came out and offered me a discount for next time. By this time, I was not interested in what she had to say so I left. I understand that things are not always perfect. But it would be a better experience if your staff was more attentive and empathetic to guests' reasonable dissatisfaction. I can provide the photo of the bug if you send me an e-mail addresses I can send to. Thank you, Sincerely, David Kim Read moreGenuine Hotels.com guest review
"Clean and friendly"
We stopped in for the night and this hotel was great. Clean, friendly, comfortable. Was the lowest price in the area and was very pleased.Genuine Hotels.com guest review
It was very convenient shopping, theaters & dinningGenuine Hotels.com guest review
This hotel is very convenient to everything i want. I love the way its secluded but yet close to everything including restaurants, theater and shopping. I usually see Brock or Pam when im checking in or out as i stay there frequently and they are always kind and professional. I really like the newly renovated rooms too. Very nice!Genuine Hotels.com guest review
"could be better"
The service was ok. The full kitchen ( no oven ) and laundry room make things easy. To be able to cook your own food gives you the option of eating accordingly to our diet. The room could be cleaner as well as the kitchen stuff.Genuine Hotels.com guest review
For a quick overnight stay in Germantown, it's ok. Skip the breakfast -- it was understocked and stale.Genuine Hotels.com guest review
"Convenient to Germantown"
Very disappointed. Marginal service. No housekeeping since stay less than 4 days! No toiletries in bathroom!!Genuine Hotels.com guest review
I like having a refrigerator and stove, and microwave.Genuine Hotels.com guest review
Great service and great room. I'll definitely stay there againGenuine Hotels.com guest review
"One level above low class"
Staff was rude. Do not know the meaning of customer service. I would only stay here if there were no other options.Genuine Expedia guest review
"Close to interstae"
Needed a room for one night. It was ok. Smelled like a smoking room even though was called non smoking. A bit dim. Fine for one night.Genuine Expedia guest review
Always enjoy staying at extended stayGenuine Hotels.com guest review
My Family and I enjoyed our stay on May 14, 2014 and will be staying again this week May 22, 2014 while some contractors work in our house.Genuine Hotels.com guest review
"Customer service is terrible"
Not pleased.... she tried to over charge me, even though I had a confirmation from a third party companyGenuine Hotels.com guest review
"close to work"
towels need a litle softner to say the least they were like sand paper and housekeeping only once a week housekeeping made th ebed on Friday and there were a few dishes in the sink I would have assumed they would have washed them as part of housekeeping. had no cold water in bathroom sink took two complaints to get it fixedGenuine Expedia guest review
I booked a no-smoking room. It may have been no-smoking while I was there, but definitely hadn't been that way for long. The room wreaked of tobacco. I bought a air freshener candle and kept it burning. I searched for a hotel that offered "free breakfast'\", maybe I didn't read the review carefully enough. The breakfast was "grab and go", meaning packaged […] muffins and cereal bars, and coffee. Guess everybody has different interpretations of breakfast. The clerk was very friendly. Read moreGenuine Hotels.com guest review
The price is low. The enviroment is comfortable.Genuine Hotels.com guest review
住着挺方便的，有厨房，可以自己做吃的。Genuine Hotels.com guest review
"Hotel needs to be cleaned up."
Room is OK but old. Painting and carpets must be refreshed. Air conditioning is very noisy. Breakfast is just a coffee and a donut.Genuine Expedia guest review
Response by Extended Stay America - Washington, D.C.-Germantown-Town Ctr Thank you for your recent review of your stay. I am sorry to hear that your room as well as our free grab-and-go breakfast did not meet your expectations during your visit. Your comments were reviewed by the staff, and all staff are committed to working hard to keep our property maintained to make sure your experience is not repeated. As well, I am meeting with my staff to ensure that we are fully stocking our grab-and-go breakfast items. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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