All hotels in Germantown, Maryland, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here20141 Century Blvd, Germantown, MD, 20874, United States of America, ‏‎800-658-6760
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3.5 / 5Good

Score breakdown (from 77 reviews)

Average rating for:

  • Cleanliness
    3.7
  • Service
    3.4
  • Comfort
    3.6
  • Condition
    3.5
  • Neighborhood
    3.8
1.0 / 5Poor
"Customer service is terrible"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    1.0
Not pleased.... she tried to over charge me, even though I had a confirmation from a third party company
Genuine Hotels.com guest review
2 night trip Apr 23, 2014
Brayana
US
2.0 / 5Fair
"close to work"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
towels need a litle softner to say the least they were like sand paper and housekeeping only once a week housekeeping made th ebed on Friday and there were a few dishes in the sink I would have assumed they would have washed them as part of housekeeping. had no cold water in bathroom sink took two complaints to get it fixed
Genuine Expedia guest review
Other trip Apr 21, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
I booked a no-smoking room. It may have been no-smoking while I was there, but definitely hadn't been that way for long. The room wreaked of tobacco. I bought a air freshener candle and kept it burning. I searched for a hotel that offered "free breakfast'\", maybe I didn't read the review carefully enough. The breakfast was "grab and go", meaning packaged muffins and cereal bars, and coffee. Guess everybody has different interpretations of breakfast. The clerk was very friendly.
Genuine Hotels.com guest review
2 night trip Apr 18, 2014
A Traveler
US

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Germantown"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The price is low. The enviroment is comfortable.
Genuine Hotels.com guest review
3 night business trip Apr 23, 2015
A Traveler
CN
4.0 / 5Excellent
"商务"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
住着挺方便的,有厨房,可以自己做吃的。
Genuine Hotels.com guest review
6 night business trip Jan 19, 2015
A Traveler
CN
2.0 / 5Fair
"Hotel needs to be cleaned up."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Room is OK but old. Painting and carpets must be refreshed. Air conditioning is very noisy. Breakfast is just a coffee and a donut.
Genuine Expedia guest review
Response by Extended Stay America - Washington, D.C.-Germantown-Town Ctr
Thank you for your recent review of your stay. I am sorry to hear that your room as well as our free grab-and-go breakfast did not meet your expectations during your visit. Your comments were reviewed by the staff, and all staff are committed to working hard to keep our property maintained to make sure your experience is not repeated. As well, I am meeting with my staff to ensure that we are fully stocking our grab-and-go breakfast items. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Other trip Dec 12, 2014
Michel
FR
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night romance trip May 23, 2015
Sonia
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night business trip May 9, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night business trip May 6, 2015
David H
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night romance trip Mar 16, 2015
Sarah
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night business trip Mar 12, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Mar 7, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night family trip Jan 5, 2015
kevin
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
1 night business trip Nov 14, 2014
Scott
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Sep 26, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Sep 20, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
3 night trip Aug 17, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Jul 12, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night trip May 31, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night business trip May 23, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night business trip May 13, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
1 night business trip May 4, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Apr 18, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night business trip Mar 30, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Mar 21, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Mar 15, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
10 night family trip May 14, 2015
surachak
TH

TripAdvisor reviews for Extended Stay America - Washington, D.C. - Germantown - Town Center

Overall rating:Based on 67 traveler reviews

Most recent traveler reviews:

Overall Rating
"Awesome"
06/01/15 Levaughn
This was a great stay and i had no issue. Come here all the time. I always enjoyed staying here. I felt great when i layed in the bed. I say if you need a place to stay, stay here at the germantown extended stay.
Overall Rating
"Disappointing."
05/10/15 katimjo New Orleans, Louisiana
Lobby closed at 10 PM and late checkin was a bit of a problem. The lobby smelled badly of strange cleaner or candle and was less than inviting. Room was clean though, although no amenities. I have stayed in all the other hotels in the area and would say this was probably the worst of the bunch. Not really a breakfast so much as coffee and snack bars. Fine for a quick trip.
Overall Rating
"Clean and updated"
03/11/15 Jeannette M
Stayed here 2 weekday nights. I was pleasantly surprised in cleanliness and updated room. Had a fridge , stove and microwave. Amena, the front desk clerk, was extremely pleasant. Will definitely stay there agaon.
Overall Rating
"This Hotel Ripped Me Off!"
02/23/15 Janice C Laytonsville, Maryland
I had to stay at this hotel because the others in the area were completely booked due to a snowstorm. I was only 10 miles from home, but the roads were completely blocked so I decided to find a hotel to stay the night. I tried the Marriott, but it was completely full, and they told me to try the Extended Stay. I went online and was able to book a room. The rooms at the Extended Stay were actually nice and clean, but the staff was very unprofessional. When I checked out the following morning, the man at the registration desk told me he couldn't print me a receipt. When I asked him why, he told me it was because I had booked on Expedia.When I told him that I booked online at the Extended Stay website and gave him the copy of my confirmation notice (which I printed at the Marriott), he printed out a receipt that said I was being charged $53 (total $60 with taxes). However, the online reservation was for $69. When I looked at my bank statement, I saw that I was actually charged the $69 ($80 with tax). What gives? I thought online bookings were the cheapest way to go. But apparently if I had just shown up at the hotel without a reservation, I would have been charged only $53. I will NEVER recommend Extended Stay to anyone; in fact, I will tell people my story and what a RIP-OFF the hotel was. I don't want anyone to be scammed like I was.
Overall Rating
"Choose another Extended Stay location in the area."
07/26/14 Stevo4256 Lancaster, Pennsylvania
I will definitely stay at a different Extended Stay America the next time I'm in the area. This location is less of a hotel and more like a poorly run apartment complex. It's 3 buildings all with outside entrances to each room. Half the rooms are on the second floor and there is NO ELEVATORS! Good luck with the TV and Internet speed. The internet is slow when you can even connect. The TV channels were very fuzzy and hard to see. I called front desk 3 times during my month long stay to mention that only half the channels were coming in clear and they did absolutely nothing about it! The room I was in felt dingy. Like I said, It felt more like an apartment community. There were unattended kids playing in the parking lot all hours of the day throwing balls around cars. I even caught 2 of them snooping in the back of my truck! The trail of sketchy people driving in and out of the property is disturbing. There seems to be an over abundance of barking dogs in the rooms all morning long! There were loud folks drinking beer using the picnic tables and grill/common area until 1am 4 nights a week. I was not impressed with this particular location but overall I stick with the Extended Stay brand. I just won't come back to this one.
Overall Rating
"Discussed"
05/26/14 Bizwoman69
I was over charged. Clerk didn't show any concerns at all. Shower was broken but they did have maintenance fix it after a cool shower. Location was fine. Staff wasn't friendly. I will neverstay at this lolocation again....
Overall Rating
"Newly Renovated, Outstanding Bargain"
04/09/14 Troy S Erie, Pennsylvania
This hotel is one of the best bargains I've found in the DC area. Newly renovated room was pristine. Front desk manager Brock, and assistant Nuria were extremely helpful in resolving a minor billing problem with the corporate office.
Overall Rating
"Worst hotel I've stayed at..."
02/18/14 alexmoss2013 Germantown, Maryland
I had a horrible experience once again. They over charged me the first time, the noise level in the rooms beside me were highly ridicoulous at various times of the night. I then complained to the manager and he made me feel better. I went to give them another chance this weekend, and It was even worse then the first time. I had to constantly clean the room, get my own towels and there was no breakfast between 6 and 9 am. The maid not once came and cleaned my room for me. I didn't get what i put on reserve, and they werent that friendly. My refridgerater kept leaking , i had to throw all of my food out because it went bad. HORRIBLE EXPERIENCE!
Overall Rating
"Cozy and comfy"
01/26/14 glittrglitzy Germantown, Maryland
Brock and stephany are really helpful and cheery. The hotel rooms have been rerenovated and they are very nice and cozy.There is a to go breakfast bar which is new.Plus there is wifi which is also nice
Overall Rating
"Quiet except for the space travelers"
01/19/14 Save1star New York City, New York
No complaints overall. Got the room through Orbitz, so it was cheaper than the local Motel 6. The room was very clean and the hotel is located on an industrial park, so Saturday night was completely quiet. There's something going on with the pipes on the upper floor of building 200 though... sounds like they're filming a battle scene in a scifi movie or using a teleportation device. Anyway, that's what I was thinking as I drifted off to sleep. Not so bad, but if you're the type that can't sleep due to a dripping faucet then this simply won't work for you. Also, don't be a fool like me and forget your body soap at home. Nice that they offer some, but they should market it to acne prone teens. Glad I managed to remember my moisturizer.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews