This is a good clean hotel. The area seems safe and there is not much going on in the neighborhood. I would stay here againGenuine Hotels.com guest review
overall the stay was good, the onsite laundry was why i chose this hotel.The beds were not the most comfortable, You certainly need to bring your own toiletries,Genuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Michele - I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know your thoughts on our bedding. Still, I am glad that you enjoyed your room and our on-site laundry facilities. Thank you for choosing Extended Stay Hotels. We hope to see you again soon
Very convenient, good location and clean.Genuine Hotels.com guest review
The breakfast just not attractive.Genuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale I appreciate you taking the time to write a review of our hotel. I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our breakfast offering. Thank you again for your feedback. We hope to see you again, should your travels bring you back to our area.
"Cose to ouor needs"
We were comfortable in our room, it was clean and efficient - it was fairly close to our destination with family -Genuine Hotels.com guest review
"Three day stay"
NIght help was very welcoming - wish I could say the same for the day side help. No complaints other than thatGenuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Tom - Thank you for taking the time to write a review of our hotel. I am glad to hear that you found our night staff to be welcoming. Still, I apologize if members of our day staff did not attend to your needs in a professional manner. I will be reviewing your comments with our staff to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to see you again, should your travels bring you back to our area.
"Better than other Extended Stay locations"
I've stayed at other Extended Stay locations, even some that have gone through recent renovations and I prefer the Glendale hotel. A larger lobby area if you are meeting up with others. Cleaner rooms (more kitchen storage if you were staying longer). The front desk staff were very friendly. I will definitely stay here when my trips bring me back to […] the Burbank area. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Jill - Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our large lobby area, your clean room and our friendly staff during your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
"Night Before the Cosmo Exam"
Stayed here with my wife and daughter, who was taking the state Cosmetology test the next morning at 7:00am. Served the purpose as was an average, clean and affordable place to stay. Free coffee in the lobby was not bad.Genuine Hotels.com guest review
"Clean and quiet location."
This hotel was very clean and comfortable. It was also nice to have access to a light breakfast meal included in the cost. We would stay there again.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale James – Thank you for taking the time to write a review of your stay. We’re thrilled to hear that you enjoyed our clean rooms with fully equipped kitchens at a great value. Your feedback regarding our free grab-and-go breakfast will help us in our efforts to continually improve our hotel. We look forward to providing you with another comfortable stay in the future!
This place was okay, not a great find for the leisure traveler. There was nothing fun happening in or around this hotel. But the room had a decent kitchenette and the employees were very helpful and courteous. The shower was pretty lame though, and noisy!Genuine Hotels.com guest review
"Don't post this - just for your info"
The outside of this ExStay is cheery and a halfway decent neighborhood with many food options, but INSIDE the hotel, once you get off the elevator, is a different story. The hallways are not vacuumed and the walls are dingy and my room was extremely dusty, like no one had stayed in it for months. Only toiletries were TP and soap, no shampoo or conditioner. […] The bed was hard as a rock. There were stains on the floor and in the shower. No dish soap in the kitchen. Had to call to get more than one trashcan - no can in the bathroom. Huge gap in floor to door so you can hear EVERY sound in the hall, including slamming doors and conversations. Small TV. Only plus was a big closet and a nice fridge. Staff was pleasant, but I won't stay here again. Needs a serious overhaul. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Thank you for taking the time to write a review of our hotel. I apologize for the issues you encountered in regards to the cleanliness and condition of our hotel. I will be meeting with our housekeeping and maintenance staffs to ensure these issues are properly addressed. Please know that toiletries are available at the front desk, should you need them in the future. Thank you again for your feedback. We hope you will stay at our hotel, or at any of our other brand locations, in the future.
"Simple but comfy"
Don't expect a lot and you will be pleasantly surprised. it's not luxurious, but it's very clean and the staff is super nice. Loved the little kitchen in the room.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale The staff and I appreciate your glowing review. We’re thrilled to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Your feedback regarding our bedding options will help us in our efforts to continually improve our hotel. We look forward to welcoming you back in the future!
"Excellent Customer Service - Great Place to Stay"
This was a last minute booking, I arrived late. The staff was friendly that late, I feel he went above and beyond the normal customer service. I was even given a late check out, which was appreciated. Being a woman, late at night, I did not feel at all uncomfortable in the neighborhood or in the parking lot. I will stay again.Genuine Hotels.com guest review
"Everything you Need!"
Chose this hotel for a 6 night stay due to business. The rooms are large with the kitchen a nice touch for the room. While the kitchen does have some basics, it is not fully stocked so check before you purchase food to ensure you have everything needed to cook your specific meal. The room and hotel were clean and the beds surprisingly comfortable for […] my needs. A good location for my needs and restaurants and shopping all withing walking distance from the hotel. I would stay here again. Read moreGenuine Hotels.com guest review
Old and stink Terrible breakfast Doesn't cost $150 for night Never would stay againGenuine Hotels.com guest review
I forgot my shampoo and toothpaste. They "ran out" of supplies. On Valentines weekend? Really? I also had yo get a pen from the lobby. No note pad or pen in the room. Finally, the shower didn't work properly. Other than these annoyances, it was fine.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale Jim - Thank you for providing us with details about your stay. I was disheartened to read that we ran short of supplies and it negatively affected your stay. Please accept our apologies. To uphold our company's high standards, we will be more prepared for the busier weekends moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Short stop visit in LA ...."
Didn't expect the rooms to be spacious, quiet and clean .... can't beat the value of this hotel and this hotel is worth staying for.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale Thank you so much for sharing your experience with us. I am glad that we were able to provide you with a quiet, clean and spacious room. As well, I am happy to hear that you enjoyed our convenient location. Still, I apologize that the doors in your room were so loud. I will be sure to have our maintenance staff address this issue right away. We would love to see you again, should your travels bring you back to our area.
The good points: Helpful hotel service, clean room, mostly comfortable beds and pillows. Bad points: air conditioning unit was going on and off all night no matter what the setting (needed some air-flow and "white-noise" in room). it was noisy and kept the entire family up all night. The water pressure and temperature was up and down depending on what […] the other rooms where using. Read moreGenuine Hotels.com guest review
"Rose Parade stay"
With no other options, this is an okay place. Staff was pleasant and competent. Room was very dated, blankets very thin. On check-in he desk clerk held out a basket with shampoo, razors, toothpaste from which you could select what you wanted/needed to take up to your room. I found a long brown hair on my pillow when I turned in the first night. (The […] sheets looked to be fresh, so I am assuming it was the housekeepers. Since it is a "residence hotel" there is no maid service--take used towels to the front desk for replacements) Read moreGenuine Expedia guest review
Erik was the most helpful, friendly, efficient employee we encountered!Genuine Expedia guest review
"Good hotel for the price"
Not bad overall. Clean and safe, nice accommodations. I was VERY disappointed in the "free breakfast" promised on Expedia.com. It was nothing more than a pre-packaged muffins and granola bars, apples and oranges, coffee and oatmeal. We had to take our family out for breakfast because the selection was terrible. No swimming pool either. But for a quick […] overnight trip, it was a decent place to stay. If you planned to prepare your own food, the rooms would be very well-suited to it. Read moreGenuine Expedia guest review
"Close to Universal Studios"
The customer service is good but the room comfort was not that great. It states the hotel rooms were renovated recently but condition or maintenance of hotel didn't give me that feel. Breakfast was not that great. Overall, it is priced little bit more. Ideal range should be $85 to $95.Genuine Hotels.com guest review
"Very Convenient Hotel"
Our stay at this hotel was great! My mom and I were in town for just a couple of days to visit family and this hotel met all of our needs! It seemed like it was recently renovated, so everything looked new and crisp. The kitchenette was a great feature and the staff was knowledgeable and friendly. The only downside was the bed...it was a little too […] hard, but that's just a personal preference. We will definitely stay here again in the future if we ever need a hotel in the Glendale area. Read moreGenuine Expedia guest review
"Very nice staff and very clean room"
I plan on staying at this hotel again. The staff was kind and the room was cleaner than most Marriotts i have been to recently.Genuine Hotels.com guest review
"Close to Holiday celebration"
Very well kept facility. Convenient location for my Wife and I to our Daughter,s home where we celebrated the Holiday.Genuine Hotels.com guest review
"A Very quiet, relaxing place to stay"
Excellent! Nice, spacious, clean room- made us rest peacefully and felt like we were far away from the city when it is still Glendale! Thank you. We will definitely come back another time.Genuine Hotels.com guest review
"Great stay at reasonable price"
It was a very clean hotel, the only thing that didn't work was one light bulb by the bed and I did not inform the manager because it wasn't important to me. Safe neighborhood and very friendly staff.Genuine Hotels.com guest review
"We enjoyed our stay"
We enjoyed our stay at Extended Stay American. The room was clean and comfortable and the front desk staff was very accomodatingGenuine Expedia guest review
"better than I expected"
While not my first choice I was limited and hesitant based upon earlier reviews. This property was clean the room large and the service was friendly and excellent. I would definitely choose to stay here again.Genuine Hotels.com guest review
The receptionist was very friendly and helpful. Rooms are clean and spacious. Simply a good hotel.Genuine Hotels.com guest review
"Takes pets. Close to Dodger Stadium."
Takes pets. Close to Dodger Stadium. Hotel staff are great. Like a lower quality Residence Inn.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale Thank you so much for posting a review of our property. I'm so pleased to hear that our staff provided you with wonderful service during your stay, it is one of the most rewarding parts of my job! Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Great stay, hotel centrally located and conveniently not too far off of major highways. At checkin desk agent was very friendly and thourough. My only complaint would have been the fact the hotel is non smoking although 1st floor hallway had strong odor of cigarettes. Despite this one negative attribute, I would definitely recommend and I will be b […] ack. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Matt - Thank you for taking the time to write a review of your stay. We are glad to know you enjoyed your stay. I would like to apologize for the smoke smell you encountered, and ensure you that we will look into making sure this does not happen again. Still, I am pleased you found our location convenient and our staff welcoming. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
We booked the day prior to arriving. The hotel was really nice. The people were friendly. The room was the perfect size with a small kitchen that included a full-size refrigerator, a few dishes, and a few utensils. The location was perfect for us, too. Easy to access from the local highways and neighboring cities.Genuine Hotels.com guest review
"Not worth the money"
The only positive thing I can say about the hotel is the staff. Very pleasant, accommodating and professional. The hotel had an odd odor - a mix of stale air, lingering cigarette smoke and chemical cleaners and who-knows-what. The shower was malfunctioning - with just average water pressure, the pipes made an incredibly loud noise and vibrated aggressively […] as it the pipes were about to burst. My room was close to the hotel parking lot and adjacent street - you could hear all the street traffic. Read moreGenuine Expedia guest review
I wish there was a better breakfast than grab and go. Staff was very nice and helpful.Genuine Hotels.com guest review
"everything except bathroom towels"
Overall, it is a very good experience for my family and I to stay at the hotel. It was very spacious and I loved the space of the refrigerator! However, this might seem a bit outrageous to hear but the quality of the bath towels were not up to par. I had 4 bath towels in the room and none of the towels were actually clean. There were red-colored dots […] and blue/black-colored dots on all towels; I did not ask for additional towels. There were too many colored dots that were very noticeable. I felt very uncleaned and not too comfortable after a shower. Please fix this problem for my upcoming events. Thank you for the service overall. Read moreGenuine Hotels.com guest review
"close to my son's apt. in Burbank"
Nice place centrally located. PPL running it very friendly. Did have to ask tho for shampoo and blow dryer.Genuine Hotels.com guest review
It was great! We had fun. Everyone was helpful. We were very please and would do it again.Genuine Expedia guest review
"Nice hotel - currently undergoing renovations"
The hotel is currently undergoing renovations, but surprisingly we wen't overcome by the smell of paint. The room we stayed in was just completed and we were told that we were the first to stay in it. The sofabed was new and really comfortable - the bed was also new, very squeaky but will probably not be so bad once it's been slept in a few times. The […] staff was very nice and very accomodating - even the construction guys were great. The biggest issue in our room - which may or may not be the case in other rooms - there is no ventilation in the bathroom. So when you take a shower there is so much condensation in the room you can't get dry unless you open the door. If you're traveling alone that isn't a big deal, but if there are children with you or an expectation of privacy you'll have a difficult time. But that was the only issue we could come up with. The kitchen area is nice, stocked with pots/pans/dishes that were all in great shape (glasses/cups were even sealed in plastic although again that might be because it was a new room. Overall it was a comfortable nice stay - quiet and appeared to be safe area. Read moreGenuine Expedia guest review
Decent hotel with nice staff. They are actually re modeling the 2nd floor. The only thing I care about in a hotel is no bed bugs, no roaches, and cleanliness.. this Extended Stay passed the test. I would most likely book again on a return trip to Cali forn I- AGenuine Expedia guest review
customer service was very good after we check in called room to make evrything is ok or if we meed anything def we always go to la we def stay at this hotelGenuine Expedia guest review
"Not for me"
Staff was pleasant, when you could find them. "Breakfast" was very minimal - not even cold cereal. Hotel was worn. Bed was squeaky.Genuine Expedia guest review
"Bad hotel , stay away"
The place was very bad. I will try to keep it short to the basics. Cons: Beds were bad. Service awful. Noisy place. When someone takes a shower next door you can hear him singing. Refrigirator makes so much noise i did unplug it so I can sleep. No Ice nowhere. Pros: Safe neighborhood. Cheap.Genuine Expedia guest review
Room was a bit shabby, and skimpy with soap (brought our own toilettries)...Genuine Hotels.com guest review
"Beds are horrible"
The room was clean I'll give it that but the beds were horrible. They were incredibly HARD.. THe worst I've ever slept on and I've slept in a lot of hotels.. If that wasn't bad enough the bedding was terrible.. The sheets were very cheap but the comforter was the worst. It was very thin, cheap and made of polyester... Very uncomfortable... WHen I think […] of what I want in a hotel room a good night sleep is high on the list... If a bed is important to you I'd avoid this hotel... I had no problem with the internet access so that was a plus.. The location is a bit off... The neighborhood seems a bit seedy and there isn't much around.. I was looking all over for a grocery store... It seems like they stuck a hotel in the middle of a bad neighborhood..I would not recommend the area...The staff at this hotel is rude and unhelpful. It seems if you're staying just a few nights you get bad service.. If you're staying for an extended stay I imagine they treat you better.. It shouldn't be that way... Read moreGenuine Hotels.com guest review
"Met Our Needs"
I booked a last-minute stay through hotels.com, and was able to obtain exactly the room I needed. We decided to extend our stay one more day, and the hotel was very accommodating. The staff, from front desk to housekeeping, were courteous and attentive. My only complaint was that they were filming an episode of Bridezilla at the hotel, and a producer […] from the show rudely asked us to keep it down & close our door while they were filming, which was kind of hard because we were moving our possessions from the room into our car. Really?!? Reality TV, keep it real! Read moreGenuine Hotels.com guest review
Not good, especially dirty room. I don't want to go there again.Genuine Expedia guest review
"very good place to stay"
The hotel is very good for the rate. The room is big, and it has a very comfort bed, and LCD tv screen. I haven't use it but it also has a full kitchen.Genuine Hotels.com guest review
we had no heat in the unit ventilator. We were cold tn the suite we were in .when told to management they said we could switch rooms . we only had 2 nights and didn't want to move.This unit had a 42 in counter with 3 stools made for a 30 inch counter. Impossible to work on .Genuine Hotels.com guest review
"Convenient Location close to most LA attractions"
It was a decent & clean hotel. We chose it mainly because of its location.Genuine Hotels.com guest review
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