"Decent enough for an Extended Staty"
Not bad, given it's an Extended Stay, and not the Four Seasons. Only issue I had was room being on the street side, with the Hotel facing a night club who's music you can hear from across the street if your room's on that side of the hotel. The doors also seem to have zero acoustic privacy as you can hear everything that happens in the hallway outside. […] I'd imagine the opposite is true that people in the hallway hear everything happening inside the room. Read moreGenuine Hotels.com guest review
It's a nice hotel to stay for a few nights, nothing will wow you but its solid. Would stay there again for sure.Genuine Hotels.com guest review
"Limited service hotel at full services price"
Decent condition and cleanliness. Limited front desk hours. No maid service or other usual hotel services, typical for this chain. No real price break, though, to go with reduced services. Difficult in-out from the hotel parking lot. But ample free parking.Genuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Thank you for taking the time to write a review of your stay. I am pleased to read that you enjoyed your stay overall; however, I am disheartened to read that you were disappointed with our amenities and services. Your feedback on these issues will be useful to us as we continually work to improve our hotel. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
"OOKAY, a bit worn"
The bed was not very comfortable and the cheap blinds let in a lot of light, making it easy to get up in the morning. Breakfast was about the saddest selection we've ever seen, even for continental.Genuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Thank you for your recent review of your stay. I am sorry to hear that your bed was uncomfortable and that our grab-and-go breakfast selection did not meet your expectations. Please know that your feedback on these issues will be useful to us as we continually work to improve our hotel. Thank you again for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"An Excellent Stay"
Everything was great! The only discomfort was the bed. It was ok, but could have been more comfortable. Otherwise, the service was excellent, the room was very clean, and location was perfect for my needs.Genuine Hotels.com guest review
"convenient and in the middle of tourist spots"
i've stayed here long term in the past and i never had any issues in terms of security, comfort, and cleanliness. The rooms have gotten a fresh coat of paint and revamped since i last stayed (around 4-5 years ago). Our room was a designated non-smoking but not even a fresh coat of paint can take away the smell of a smoker's room. The room itself was […] a good size and it had all the amenities described. Upon arrival, though, the (BIG) dog from a nearby room was barking away and i told the front desk immediately about it since i'm sensitive to sound and we had our toddler with us who is pretty sensitive to loud noises as well. The staff came up almost immediately to take care of it but i guess it's a recurring problem that the dog barks when left by himself so if you hear it, either asked to be relocated or just have the front desk take care of it. Take note that some guests are long term (like months at a time) and are well known by the staff in terms of pets, habits, etc. Overall, it's a good place to stay especially when travelling with family or on a budget for meals since they have a full kitchen to store food as well as utensils and cookware for your needs. Read moreGenuine Hotels.com guest review
"Mixed up reservation"
I didn't end up staying here, but I do have some comments about the staff. I booked my room through hotels.com. I arrived, got my key, and went to my room. I noticed the smell immediately - this was a "smoking" room. Not acceptable. I returned to the front desk where the person there helped me. She explained that there were no more "non smoking" rooms […] available. She called another Extended Stay hotel and arranged for me to go there, instead. The 2nd hotel was very nice. Roomy, easy to get to. I can't say enough about the desk staff at both hotels. Both very helpful, late at night. As for the mixup - the hotel staff blamed hotels.com - saying that they don't get room preferences with the reservation. Read moreGenuine Hotels.com guest review
Overall, our stay here was great except for no house keeping daily. For the amount a night they charge, it should be included. The front desk that works at night, I think her name is Evelyn, was so helpful and nice. She took care of our requests promptly. Always smiling!Genuine Hotels.com guest review
"Nice place to stay for several days"
This is a well kept hotel and it's great having the kitchen in the room. The area surrounding the hotel was nice and there is a great mall with shops and restaurants not far away. I would definitely stay again!Genuine Hotels.com guest review
"Overall good & comfortable stay"
The staff was very pleasant and accommodating. Room was clean and the kitchen was great!Genuine Hotels.com guest review
This is a good clean hotel. The area seems safe and there is not much going on in the neighborhood. I would stay here againGenuine Hotels.com guest review
Cheaply constructed (loud water pipe vibration when taking a shower) and dated finishes in room (laminates pealing back from cabinetry). TV channel selection limited and only analog, not HD. Which was strange because the TV was HD. So when trying to watch any it was so blurry that it gave me a headache.Genuine Expedia guest review
overall the stay was good, the onsite laundry was why i chose this hotel.The beds were not the most comfortable, You certainly need to bring your own toiletries,Genuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Michele - I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know your thoughts on our bedding. Still, I am glad that you enjoyed your room and our on-site laundry facilities. Thank you for choosing Extended Stay Hotels. We hope to see you again soon
Very convenient, good location and clean.Genuine Hotels.com guest review
The breakfast just not attractive.Genuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale I appreciate you taking the time to write a review of our hotel. I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our breakfast offering. Thank you again for your feedback. We hope to see you again, should your travels bring you back to our area.
"Nice hotel close to mall of Burbank"
Very comfortable. It's a very nice hotel in a pretty rough neighbor hood. I felt very safe in this hotelGenuine Expedia guest review
"Cose to ouor needs"
We were comfortable in our room, it was clean and efficient - it was fairly close to our destination with family -Genuine Hotels.com guest review
"Three day stay"
NIght help was very welcoming - wish I could say the same for the day side help. No complaints other than thatGenuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Tom - Thank you for taking the time to write a review of our hotel. I am glad to hear that you found our night staff to be welcoming. Still, I apologize if members of our day staff did not attend to your needs in a professional manner. I will be reviewing your comments with our staff to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to see you again, should your travels bring you back to our area.
"Better than other Extended Stay locations"
I've stayed at other Extended Stay locations, even some that have gone through recent renovations and I prefer the Glendale hotel. A larger lobby area if you are meeting up with others. Cleaner rooms (more kitchen storage if you were staying longer). The front desk staff were very friendly. I will definitely stay here when my trips bring me back to […] the Burbank area. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Jill - Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our large lobby area, your clean room and our friendly staff during your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
"Good size , ample parking"
Good kitchenette but no paper towel and dishwashing liquidGenuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale Amy - Thank you for posting a review of our hotel. I'm glad to hear that you enjoyed your spacious room, our parking and your fully equipped kitchen. Still, I apologize that your room was not fully stocked to your satisfaction. Your comments will be helpful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
"Night Before the Cosmo Exam"
Stayed here with my wife and daughter, who was taking the state Cosmetology test the next morning at 7:00am. Served the purpose as was an average, clean and affordable place to stay. Free coffee in the lobby was not bad.Genuine Hotels.com guest review
"Clean and quiet location."
This hotel was very clean and comfortable. It was also nice to have access to a light breakfast meal included in the cost. We would stay there again.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale James – Thank you for taking the time to write a review of your stay. We’re thrilled to hear that you enjoyed our clean rooms with fully equipped kitchens at a great value. Your feedback regarding our free grab-and-go breakfast will help us in our efforts to continually improve our hotel. We look forward to providing you with another comfortable stay in the future!
This place was okay, not a great find for the leisure traveler. There was nothing fun happening in or around this hotel. But the room had a decent kitchenette and the employees were very helpful and courteous. The shower was pretty lame though, and noisy!Genuine Hotels.com guest review
"Don't post this - just for your info"
The outside of this ExStay is cheery and a halfway decent neighborhood with many food options, but INSIDE the hotel, once you get off the elevator, is a different story. The hallways are not vacuumed and the walls are dingy and my room was extremely dusty, like no one had stayed in it for months. Only toiletries were TP and soap, no shampoo or conditioner. […] The bed was hard as a rock. There were stains on the floor and in the shower. No dish soap in the kitchen. Had to call to get more than one trashcan - no can in the bathroom. Huge gap in floor to door so you can hear EVERY sound in the hall, including slamming doors and conversations. Small TV. Only plus was a big closet and a nice fridge. Staff was pleasant, but I won't stay here again. Needs a serious overhaul. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Thank you for taking the time to write a review of our hotel. I apologize for the issues you encountered in regards to the cleanliness and condition of our hotel. I will be meeting with our housekeeping and maintenance staffs to ensure these issues are properly addressed. Please know that toiletries are available at the front desk, should you need them in the future. Thank you again for your feedback. We hope you will stay at our hotel, or at any of our other brand locations, in the future.
"Simple but comfy"
Don't expect a lot and you will be pleasantly surprised. it's not luxurious, but it's very clean and the staff is super nice. Loved the little kitchen in the room.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale The staff and I appreciate your glowing review. We’re thrilled to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Your feedback regarding our bedding options will help us in our efforts to continually improve our hotel. We look forward to welcoming you back in the future!
"Excellent Customer Service - Great Place to Stay"
This was a last minute booking, I arrived late. The staff was friendly that late, I feel he went above and beyond the normal customer service. I was even given a late check out, which was appreciated. Being a woman, late at night, I did not feel at all uncomfortable in the neighborhood or in the parking lot. I will stay again.Genuine Hotels.com guest review
"Everything you Need!"
Chose this hotel for a 6 night stay due to business. The rooms are large with the kitchen a nice touch for the room. While the kitchen does have some basics, it is not fully stocked so check before you purchase food to ensure you have everything needed to cook your specific meal. The room and hotel were clean and the beds surprisingly comfortable for […] my needs. A good location for my needs and restaurants and shopping all withing walking distance from the hotel. I would stay here again. Read moreGenuine Hotels.com guest review
Old and stink Terrible breakfast Doesn't cost $150 for night Never would stay againGenuine Hotels.com guest review
I forgot my shampoo and toothpaste. They "ran out" of supplies. On Valentines weekend? Really? I also had yo get a pen from the lobby. No note pad or pen in the room. Finally, the shower didn't work properly. Other than these annoyances, it was fine.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale Jim - Thank you for providing us with details about your stay. I was disheartened to read that we ran short of supplies and it negatively affected your stay. Please accept our apologies. To uphold our company's high standards, we will be more prepared for the busier weekends moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Short stop visit in LA ...."
Didn't expect the rooms to be spacious, quiet and clean .... can't beat the value of this hotel and this hotel is worth staying for.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale Thank you so much for sharing your experience with us. I am glad that we were able to provide you with a quiet, clean and spacious room. As well, I am happy to hear that you enjoyed our convenient location. Still, I apologize that the doors in your room were so loud. I will be sure to have our maintenance staff address this issue right away. We would love to see you again, should your travels bring you back to our area.
The good points: Helpful hotel service, clean room, mostly comfortable beds and pillows. Bad points: air conditioning unit was going on and off all night no matter what the setting (needed some air-flow and "white-noise" in room). it was noisy and kept the entire family up all night. The water pressure and temperature was up and down depending on what […] the other rooms where using. Read moreGenuine Hotels.com guest review
"Rose Parade stay"
With no other options, this is an okay place. Staff was pleasant and competent. Room was very dated, blankets very thin. On check-in he desk clerk held out a basket with shampoo, razors, toothpaste from which you could select what you wanted/needed to take up to your room. I found a long brown hair on my pillow when I turned in the first night. (The […] sheets looked to be fresh, so I am assuming it was the housekeepers. Since it is a "residence hotel" there is no maid service--take used towels to the front desk for replacements) Read moreGenuine Expedia guest review
Erik was the most helpful, friendly, efficient employee we encountered!Genuine Expedia guest review
"Good hotel for the price"
Not bad overall. Clean and safe, nice accommodations. I was VERY disappointed in the "free breakfast" promised on Expedia.com. It was nothing more than a pre-packaged muffins and granola bars, apples and oranges, coffee and oatmeal. We had to take our family out for breakfast because the selection was terrible. No swimming pool either. But for a quick […] overnight trip, it was a decent place to stay. If you planned to prepare your own food, the rooms would be very well-suited to it. Read moreGenuine Expedia guest review
"Close to Universal Studios"
The customer service is good but the room comfort was not that great. It states the hotel rooms were renovated recently but condition or maintenance of hotel didn't give me that feel. Breakfast was not that great. Overall, it is priced little bit more. Ideal range should be $85 to $95.Genuine Hotels.com guest review
"Very Convenient Hotel"
Our stay at this hotel was great! My mom and I were in town for just a couple of days to visit family and this hotel met all of our needs! It seemed like it was recently renovated, so everything looked new and crisp. The kitchenette was a great feature and the staff was knowledgeable and friendly. The only downside was the bed...it was a little too […] hard, but that's just a personal preference. We will definitely stay here again in the future if we ever need a hotel in the Glendale area. Read moreGenuine Expedia guest review
"Very nice staff and very clean room"
I plan on staying at this hotel again. The staff was kind and the room was cleaner than most Marriotts i have been to recently.Genuine Hotels.com guest review
"Close to Holiday celebration"
Very well kept facility. Convenient location for my Wife and I to our Daughter,s home where we celebrated the Holiday.Genuine Hotels.com guest review
"A Very quiet, relaxing place to stay"
Excellent! Nice, spacious, clean room- made us rest peacefully and felt like we were far away from the city when it is still Glendale! Thank you. We will definitely come back another time.Genuine Hotels.com guest review
"Great stay at reasonable price"
It was a very clean hotel, the only thing that didn't work was one light bulb by the bed and I did not inform the manager because it wasn't important to me. Safe neighborhood and very friendly staff.Genuine Hotels.com guest review
"We enjoyed our stay"
We enjoyed our stay at Extended Stay American. The room was clean and comfortable and the front desk staff was very accomodatingGenuine Expedia guest review
"better than I expected"
While not my first choice I was limited and hesitant based upon earlier reviews. This property was clean the room large and the service was friendly and excellent. I would definitely choose to stay here again.Genuine Hotels.com guest review
The receptionist was very friendly and helpful. Rooms are clean and spacious. Simply a good hotel.Genuine Hotels.com guest review
"Takes pets. Close to Dodger Stadium."
Takes pets. Close to Dodger Stadium. Hotel staff are great. Like a lower quality Residence Inn.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale Thank you so much for posting a review of our property. I'm so pleased to hear that our staff provided you with wonderful service during your stay, it is one of the most rewarding parts of my job! Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Great stay, hotel centrally located and conveniently not too far off of major highways. At checkin desk agent was very friendly and thourough. My only complaint would have been the fact the hotel is non smoking although 1st floor hallway had strong odor of cigarettes. Despite this one negative attribute, I would definitely recommend and I will be b […] ack. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Matt - Thank you for taking the time to write a review of your stay. We are glad to know you enjoyed your stay. I would like to apologize for the smoke smell you encountered, and ensure you that we will look into making sure this does not happen again. Still, I am pleased you found our location convenient and our staff welcoming. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
We booked the day prior to arriving. The hotel was really nice. The people were friendly. The room was the perfect size with a small kitchen that included a full-size refrigerator, a few dishes, and a few utensils. The location was perfect for us, too. Easy to access from the local highways and neighboring cities.Genuine Hotels.com guest review
"Not worth the money"
The only positive thing I can say about the hotel is the staff. Very pleasant, accommodating and professional. The hotel had an odd odor - a mix of stale air, lingering cigarette smoke and chemical cleaners and who-knows-what. The shower was malfunctioning - with just average water pressure, the pipes made an incredibly loud noise and vibrated aggressively […] as it the pipes were about to burst. My room was close to the hotel parking lot and adjacent street - you could hear all the street traffic. Read moreGenuine Expedia guest review
I wish there was a better breakfast than grab and go. Staff was very nice and helpful.Genuine Hotels.com guest review
"everything except bathroom towels"
Overall, it is a very good experience for my family and I to stay at the hotel. It was very spacious and I loved the space of the refrigerator! However, this might seem a bit outrageous to hear but the quality of the bath towels were not up to par. I had 4 bath towels in the room and none of the towels were actually clean. There were red-colored dots […] and blue/black-colored dots on all towels; I did not ask for additional towels. There were too many colored dots that were very noticeable. I felt very uncleaned and not too comfortable after a shower. Please fix this problem for my upcoming events. Thank you for the service overall. Read moreGenuine Hotels.com guest review
"close to my son's apt. in Burbank"
Nice place centrally located. PPL running it very friendly. Did have to ask tho for shampoo and blow dryer.Genuine Hotels.com guest review
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