Decent hotel with nice staff. They are actually re modeling the 2nd floor. The only thing I care about in a hotel is no bed bugs, no roaches, and cleanliness.. this Extended Stay passed the test. I would most likely book again on a return trip to Cali forn I- AGenuine Expedia guest review
customer service was very good after we check in called room to make evrything is ok or if we meed anything def we always go to la we def stay at this hotelGenuine Expedia guest review
"Not for me"
Staff was pleasant, when you could find them. "Breakfast" was very minimal - not even cold cereal. Hotel was worn. Bed was squeaky.Genuine Expedia guest review
"Bad hotel , stay away"
The place was very bad. I will try to keep it short to the basics. Cons: Beds were bad. Service awful. Noisy place. When someone takes a shower next door you can hear him singing. Refrigirator makes so much noise i did unplug it so I can sleep. No Ice nowhere. Pros: Safe neighborhood. Cheap.Genuine Expedia guest review
Room was a bit shabby, and skimpy with soap (brought our own toilettries)...Genuine Hotels.com guest review
"Beds are horrible"
The room was clean I'll give it that but the beds were horrible. They were incredibly HARD.. THe worst I've ever slept on and I've slept in a lot of hotels.. If that wasn't bad enough the bedding was terrible.. The sheets were very cheap but the comforter was the worst. It was very thin, cheap and made of polyester... Very uncomfortable... WHen I think […] of what I want in a hotel room a good night sleep is high on the list... If a bed is important to you I'd avoid this hotel... I had no problem with the internet access so that was a plus.. The location is a bit off... The neighborhood seems a bit seedy and there isn't much around.. I was looking all over for a grocery store... It seems like they stuck a hotel in the middle of a bad neighborhood..I would not recommend the area...The staff at this hotel is rude and unhelpful. It seems if you're staying just a few nights you get bad service.. If you're staying for an extended stay I imagine they treat you better.. It shouldn't be that way... Read moreGenuine Hotels.com guest review
"Met Our Needs"
I booked a last-minute stay through hotels.com, and was able to obtain exactly the room I needed. We decided to extend our stay one more day, and the hotel was very accommodating. The staff, from front desk to housekeeping, were courteous and attentive. My only complaint was that they were filming an episode of Bridezilla at the hotel, and a producer […] from the show rudely asked us to keep it down & close our door while they were filming, which was kind of hard because we were moving our possessions from the room into our car. Really?!? Reality TV, keep it real! Read moreGenuine Hotels.com guest review
Not good, especially dirty room. I don't want to go there again.Genuine Expedia guest review
"very good place to stay"
The hotel is very good for the rate. The room is big, and it has a very comfort bed, and LCD tv screen. I haven't use it but it also has a full kitchen.Genuine Hotels.com guest review
we had no heat in the unit ventilator. We were cold tn the suite we were in .when told to management they said we could switch rooms . we only had 2 nights and didn't want to move.This unit had a 42 in counter with 3 stools made for a 30 inch counter. Impossible to work on .Genuine Hotels.com guest review
"Convenient Location close to most LA attractions"
It was a decent & clean hotel. We chose it mainly because of its location.Genuine Hotels.com guest review
"Great staff. Not so great hotel."
Waking up to a great cup of coffee almost made up for the condition of the room, which was not good. Appears old, feels unclean, although the staff was amazingly good.Genuine Hotels.com guest review
"New Years stay."
The pillows just were not to my liking - I did not ask for another one, I'm sure they would have given me some to try out. VERY Friendly people - quiet hotel. I was there on New Years Eve, did not hear any partying. Location was very easy to get to.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale I recently received a copy of your review of the Homestead Los Angeles - Glendale . Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. Given how hard we work to provide our guests with outstanding accommodations, I was troubled to read your remarks about the pillows in your suite. Please know how important your comfort is to us. We have chosen bedding that we think best fits our customers' needs, and we continue to look for new ways to satisfy everyone's sleeping preferences. It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
We had a great stay here. We would recommend this to anyone.Genuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Thank you so very much for your glowing review of Homestead Los Angeles - Glendale. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
"Would love a refund"
The wireless didn't work for me, it ruined my entire stay, had to check out early and go stay with a friend. I couldn't work due to this problem. The staff was very helpful however.Genuine Hotels.com guest review
I went there with my parents and husband and overall stay was fine.The guy at the front desk was helpful and cheerful .The rooms were clean and cozy .A good stay if you are looking for hotels with kitchenettes.Genuine Hotels.com guest review
"Comfortable, convenient, quiet"
met my needs with clean comfort in a pleasant neighborhood.Genuine Hotels.com guest review
"Gets the job done."
The hotel is in a convenient, safe location. Only thing I noticed was the room did not have any shampoo/conditioner or lotion. I didn't need it but for anyone having an "extended stay" you want to be sure to pack it.Genuine Expedia guest review
Hotel was clean I only thing it was very outdated it give you that feeling of a motel .but since I only need the service for the night it did the jobGenuine Hotels.com guest review
Great stay. Have stayed here before will stay again when traveling to the area.Genuine Hotels.com guest review
"Great for dog lovers and families"
Comfortable room. Clean. Quiet. Kitchen with utensils a plus. Definitely pet friendly. Mattress could use some updating. Near restaurants--seafood buffet next door.Genuine Expedia guest review
"Poor housekeeing service"
Housekeeping did not service for the entire stay (4 days)Genuine Expedia guest review
"Clean and Pleasant"
Pleasant stay..I would recommend that they put paper towels in the kitchen. Offer hot cup holders for the coffee in the lobby. The cups were too hot to hold !!Genuine Expedia guest review
"NOT VERY GOOD"
BED WAS BAD. MATRESS MADE NOISE AND SEEMED VERY OLD. SHOWER NOISE WAS OFF THE CHARTS LOUD. WOULD NOT STAY AGAINGenuine Expedia guest review
Comfort convenient and great for the money. Will come again. YyGenuine Hotels.com guest review
"A/C was pittiful."
No way.Genuine Hotels.com guest review
Good parking and friendly staff. However, when going to our romm their was distinct smell of cigarette smoke. I was thinking the least of the hotel, but changed my mind by the cleanliness of the room. their wasno shampoo to shower with.Genuine Expedia guest review
"Terrible night sleep"
Pros: The breakfast goodies was just enough to hold us over until lunch. This was our first experience with hotel that offered the small kitchen and that was fine although we were' not their long enough to utulize the kitchen. The staff was very nice. Woiuld have been good if Hotle offered concierge service. Thank goodness for our GPS on our cell phones. […] CONS: The worst part of our experience was the bed and the bedding. I have to express my disatisfaction with the hard bed and the old,old, blankets and very flat not fluffy pillows. Our first night was horrible and the second night I requested from the front night desk attendant another blanket and better pilllows and surprisinly we received a soft blanket and almost new fluffy pillows. I also, have to express that the loitering in the front entrance area of the Hotel was a bit concerning. I will not patron another Extended stay location being that I wasn't happy with the terrible night sleep after a long 300 plus drive from Northern California. Read moreGenuine Hotels.com guest review
"Close to North Hollywood"
The room was very dirty. The carpet was very dirty and the Hotel management has very little control over the housekeeping. The Odor in the room was not good and we had to buy things to keep our room clean and odor free.Genuine Hotels.com guest review
"Good for one night stay"
Hotel is good for people that need to stay for long periods of time. Room had a mini kitchen and was a nice size room. Neighborhood was not great. Hotel needs carpet cleaning, as there were many stains in the hallways. Staff was accommodating.Genuine Hotels.com guest review
The good: pretty good location for Universal Studios for the price (about 10 minutes away). The bad: Breakfast was pretty basic with instant oatmeal, breakfast bars and some fruit. Nothing hot. Cleanliness could have been a bit better.Genuine Hotels.com guest review
"spacious and very nice room"
we really enjoyed our stay at this hotel. It was in a great location, very reasonably priced, and not far from our destination of Universal Studios. It was great to have a large kitchen area including a full size refridgerator, stove, counter space, etc. The staff were all very friendly and helpful, we would definitely stay there again. Highly reccommend […] it. Read moreGenuine Hotels.com guest review
Our experience with hotel was good but it could be better. We stayed 3nights/4days but housekeeping was only available if you stayed 7days. After our stay, we went to San Diego where we stayed at Homewood Suites. They offered free breakfast and dinner, daily housekeeping thru out our stay.Genuine Hotels.com guest review
"Comfortable, reasonably priced, convenient"
I thought it was a very good value - very clean, pleasant, convenient to the friends I was visiting. Availability of laundry machines was helpful. I'd stay there again.Genuine Hotels.com guest review
We were very satisfied with the room and services, but the location was difficult to locate. We would highly recommend this to our friends!Genuine Hotels.com guest review
"Homestead -- Glendale LA"
Overall good place to stay with kids and it's about 5miles to Universal studios. Closeby grocery store and fastfood.Genuine Hotels.com guest review
"Pretty good if you're on a budget."
We were visiting USC and UCLA, and only stayed for one night. Good location because it was close to both, especially USC. Our room had two queen-sized beds, a nice TV, a stove, mini-fridge and microwave. When we were booking it, we read some reviews that said it was in a bad part of town, it's actually not too bad. Our family of four (parents and two […] daughters) felt safe walking to Jack in the Box around 9pm. Read moreGenuine Expedia guest review
I loved staying at this hotel. The room was clean and had everything we needed. The location was convenient for us. We were only there one night so I didnt really get to experience the service at this hotel but I can definitely say we had an easy and welcoming check-in and check-out. Im actually planning on staying here again next time I decide to come […] to this area. Read moreGenuine Hotels.com guest review
I'm used to staying in 5 star hotels. When I recently attended a cat show and had to find a hotel that would take pets I was expecting that the hotel would be dreadful. I was very pleasantly surprised. The room even had a little kitchen with a refrigerator. The hotel was quiet also so I slept great!Genuine Expedia guest review
"Exceptional family stay"
During my stay I found the staff at the front desk--all of them--to be exceptionally courteous, friendly, and helpful. Not only did they remember who my family was as individuals when we walked in and out the front door, but they anticipated some of our needs based on what they knew of our circumstances. I have the highest praise for the staff.Genuine Expedia guest review
"Convenient to Glendale"
Very quiet place to stay. Definitely not fancy in any way but comfortable and the room has everything you need.Genuine Expedia guest review
The lady at the reception was very nice and kind. Great hotel! We will come again!Genuine Hotels.com guest review
"Hotel Golden Key in Glendale, CA - Conenient locat"
Best part, I forgot an item in the room after checking out and they returned it without a problem. But I was feed for making a call out of the area. Not good!Genuine Hotels.com guest review
"HomeStead LA - Glendale"
The hotel staff was courteous, helpful, and professional. The rooms were OK. They do need minor updates. The toilet flapper in my room needed replacing as it ran all the time.Genuine Hotels.com guest review
"It sure has the home feel.."
Granted I only spent one night in this hotel, it does the job. For people who could care less about room getting food there, or relying on some extra service that would add onto your bill, this is a great place to stay. I'm not bad mouthing anything here, I just didn't use any of the amenities that came with the hotel, I was just there to sleep. But […] it's a quiet, comfortable, nice place to close your eyes and rest. I will most likely stay here again when I go to the Flappers comedy club in Burbank. Read moreGenuine Hotels.com guest review
"Great for the price"
The hotel is in a fairly nice area, not too far away from Burbank or LA. We stayed in a one queen bed studio suite. It was very roomy and even had a full kitchen (stove, dishwasher, full size refrigerator, and all). The customer service was nice and called within ten minutes of check in to make sure our room was satisfactory. The only downfalls I have […] to the hotel was the lack of free WiFi ($5 for your whole stay, but still, should be free) and the fact that they don't do room service daily and don't have shampoo or conditioner. Overall, for the price, we got a lot. I would recommend this to anyone staying for any length of time, especially longer stays! Read moreGenuine Hotels.com guest review
Good hotel for the price.Genuine Hotels.com guest review
"You get what you pay for"
I am from Las Vegas and have a warped idea of what hotels are, so it is a little hard to be objective about hotel rooms and prices, but here goes. The location and size of the room were nice and the price was great. The room had a full size refrigerator, kitchen sink, two electric stove burners, and plenty of counter space for food preparation, so […] if you are trying to save money or on a special diet, this works great. The room and bathroom were in fairly good condition for the price I paid - what I would consider average. This is an extended stay type hotel, and it does not include daily maid service, so the bed linens and towels will not be changed daily and the room will not be cleaned, bed made, etc. If you want clean towels, however, you can get them daily from the front desk, and if you will be staying longer, maid service will be provided at 7 days. This is not a big deal for me, as I don't trash rooms, was staying only 2 nights, and I don't need to have clean sheets and towels daily. If I were staying longer it wouldn't be that big of an inconvenience to trade towels in at the front desk. The channel selection on the TV was pretty good, and internet access is available at very reasonable rates with a higher prices based on higher speed levels. I chose the lowest speed and it was fine for email and light web surfing. I would have had to choose a higher speed to download large files or do video streaming. The neighborhood was nice enough that I didn't worry at all about the safety of my vehicle. My only complaints would be that the bed had some kind of a plastic protector under the sheets that was very noisy, and the blanket on the bed was in rather poor condition in a few places. The blanket could (and should) be easily changed, but they need to do something to make the bed quieter. I found it annoying while trying to get to sleep, but at least it didn't wake me once I fell asleep. Overall, I would likely stay there again, but mainly because the price was Read moreGenuine Hotels.com guest review
"It was good for the price and location."
This place met the needs we had. The reservation was for an elderly person receiving treatment at a local hospital. The lobby staff was very friendly, patient, and helpful. The room was clean - a little dated - but met the special needs I had requested in advance. The person staying was more than satisfied and will most likely return. I live nearby […] so I would not stay here in the future. Read moreGenuine Expedia guest review
After I checked-in about 10pm, I went to the room to see it, I found some clutters and bed is not done like someone is still using the room. I went down to tell the front desk and right away he gave me a better accommodation in the floor I requested. Overall, the hotel is good, it's complete with kitchen gadgets for couple of days stay.Genuine Hotels.com guest review
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