"Don't post this - just for your info"
The outside of this ExStay is cheery and a halfway decent neighborhood with many food options, but INSIDE the hotel, once you get off the elevator, is a different story. The hallways are not vacuumed and the walls are dingy and my room was extremely dusty, like no one had stayed in it for months. Only toiletries were TP and soap, no shampoo or conditioner. […] The bed was hard as a rock. There were stains on the floor and in the shower. No dish soap in the kitchen. Had to call to get more than one trashcan - no can in the bathroom. Huge gap in floor to door so you can hear EVERY sound in the hall, including slamming doors and conversations. Small TV. Only plus was a big closet and a nice fridge. Staff was pleasant, but I won't stay here again. Needs a serious overhaul. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Thank you for taking the time to write a review of our hotel. I apologize for the issues you encountered in regards to the cleanliness and condition of our hotel. I will be meeting with our housekeeping and maintenance staffs to ensure these issues are properly addressed. Please know that toiletries are available at the front desk, should you need them in the future. Thank you again for your feedback. We hope you will stay at our hotel, or at any of our other brand locations, in the future.
"Simple but comfy"
Don't expect a lot and you will be pleasantly surprised. it's not luxurious, but it's very clean and the staff is super nice. Loved the little kitchen in the room.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale The staff and I appreciate your glowing review. We’re thrilled to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Your feedback regarding our bedding options will help us in our efforts to continually improve our hotel. We look forward to welcoming you back in the future!
"Excellent Customer Service - Great Place to Stay"
This was a last minute booking, I arrived late. The staff was friendly that late, I feel he went above and beyond the normal customer service. I was even given a late check out, which was appreciated. Being a woman, late at night, I did not feel at all uncomfortable in the neighborhood or in the parking lot. I will stay again.Genuine Hotels.com guest review
"Everything you Need!"
Chose this hotel for a 6 night stay due to business. The rooms are large with the kitchen a nice touch for the room. While the kitchen does have some basics, it is not fully stocked so check before you purchase food to ensure you have everything needed to cook your specific meal. The room and hotel were clean and the beds surprisingly comfortable for […] my needs. A good location for my needs and restaurants and shopping all withing walking distance from the hotel. I would stay here again. Read moreGenuine Hotels.com guest review
Old and stink Terrible breakfast Doesn't cost $150 for night Never would stay againGenuine Hotels.com guest review
I forgot my shampoo and toothpaste. They "ran out" of supplies. On Valentines weekend? Really? I also had yo get a pen from the lobby. No note pad or pen in the room. Finally, the shower didn't work properly. Other than these annoyances, it was fine.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale Jim - Thank you for providing us with details about your stay. I was disheartened to read that we ran short of supplies and it negatively affected your stay. Please accept our apologies. To uphold our company's high standards, we will be more prepared for the busier weekends moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Short stop visit in LA ...."
Didn't expect the rooms to be spacious, quiet and clean .... can't beat the value of this hotel and this hotel is worth staying for.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale Thank you so much for sharing your experience with us. I am glad that we were able to provide you with a quiet, clean and spacious room. As well, I am happy to hear that you enjoyed our convenient location. Still, I apologize that the doors in your room were so loud. I will be sure to have our maintenance staff address this issue right away. We would love to see you again, should your travels bring you back to our area.
The good points: Helpful hotel service, clean room, mostly comfortable beds and pillows. Bad points: air conditioning unit was going on and off all night no matter what the setting (needed some air-flow and "white-noise" in room). it was noisy and kept the entire family up all night. The water pressure and temperature was up and down depending on what […] the other rooms where using. Read moreGenuine Hotels.com guest review
"Rose Parade stay"
With no other options, this is an okay place. Staff was pleasant and competent. Room was very dated, blankets very thin. On check-in he desk clerk held out a basket with shampoo, razors, toothpaste from which you could select what you wanted/needed to take up to your room. I found a long brown hair on my pillow when I turned in the first night. (The […] sheets looked to be fresh, so I am assuming it was the housekeepers. Since it is a "residence hotel" there is no maid service--take used towels to the front desk for replacements) Read moreGenuine Expedia guest review
Erik was the most helpful, friendly, efficient employee we encountered!Genuine Expedia guest review
"Good hotel for the price"
Not bad overall. Clean and safe, nice accommodations. I was VERY disappointed in the "free breakfast" promised on Expedia.com. It was nothing more than a pre-packaged muffins and granola bars, apples and oranges, coffee and oatmeal. We had to take our family out for breakfast because the selection was terrible. No swimming pool either. But for a quick […] overnight trip, it was a decent place to stay. If you planned to prepare your own food, the rooms would be very well-suited to it. Read moreGenuine Expedia guest review
"Close to Universal Studios"
The customer service is good but the room comfort was not that great. It states the hotel rooms were renovated recently but condition or maintenance of hotel didn't give me that feel. Breakfast was not that great. Overall, it is priced little bit more. Ideal range should be $85 to $95.Genuine Hotels.com guest review
"Very Convenient Hotel"
Our stay at this hotel was great! My mom and I were in town for just a couple of days to visit family and this hotel met all of our needs! It seemed like it was recently renovated, so everything looked new and crisp. The kitchenette was a great feature and the staff was knowledgeable and friendly. The only downside was the bed...it was a little too […] hard, but that's just a personal preference. We will definitely stay here again in the future if we ever need a hotel in the Glendale area. Read moreGenuine Expedia guest review
"Very nice staff and very clean room"
I plan on staying at this hotel again. The staff was kind and the room was cleaner than most Marriotts i have been to recently.Genuine Hotels.com guest review
"Close to Holiday celebration"
Very well kept facility. Convenient location for my Wife and I to our Daughter,s home where we celebrated the Holiday.Genuine Hotels.com guest review
"A Very quiet, relaxing place to stay"
Excellent! Nice, spacious, clean room- made us rest peacefully and felt like we were far away from the city when it is still Glendale! Thank you. We will definitely come back another time.Genuine Hotels.com guest review
"Great stay at reasonable price"
It was a very clean hotel, the only thing that didn't work was one light bulb by the bed and I did not inform the manager because it wasn't important to me. Safe neighborhood and very friendly staff.Genuine Hotels.com guest review
"We enjoyed our stay"
We enjoyed our stay at Extended Stay American. The room was clean and comfortable and the front desk staff was very accomodatingGenuine Expedia guest review
"better than I expected"
While not my first choice I was limited and hesitant based upon earlier reviews. This property was clean the room large and the service was friendly and excellent. I would definitely choose to stay here again.Genuine Hotels.com guest review
The receptionist was very friendly and helpful. Rooms are clean and spacious. Simply a good hotel.Genuine Hotels.com guest review
"Takes pets. Close to Dodger Stadium."
Takes pets. Close to Dodger Stadium. Hotel staff are great. Like a lower quality Residence Inn.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale Thank you so much for posting a review of our property. I'm so pleased to hear that our staff provided you with wonderful service during your stay, it is one of the most rewarding parts of my job! Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Great stay, hotel centrally located and conveniently not too far off of major highways. At checkin desk agent was very friendly and thourough. My only complaint would have been the fact the hotel is non smoking although 1st floor hallway had strong odor of cigarettes. Despite this one negative attribute, I would definitely recommend and I will be b […] ack. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Matt - Thank you for taking the time to write a review of your stay. We are glad to know you enjoyed your stay. I would like to apologize for the smoke smell you encountered, and ensure you that we will look into making sure this does not happen again. Still, I am pleased you found our location convenient and our staff welcoming. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
We booked the day prior to arriving. The hotel was really nice. The people were friendly. The room was the perfect size with a small kitchen that included a full-size refrigerator, a few dishes, and a few utensils. The location was perfect for us, too. Easy to access from the local highways and neighboring cities.Genuine Hotels.com guest review
"Not worth the money"
The only positive thing I can say about the hotel is the staff. Very pleasant, accommodating and professional. The hotel had an odd odor - a mix of stale air, lingering cigarette smoke and chemical cleaners and who-knows-what. The shower was malfunctioning - with just average water pressure, the pipes made an incredibly loud noise and vibrated aggressively […] as it the pipes were about to burst. My room was close to the hotel parking lot and adjacent street - you could hear all the street traffic. Read moreGenuine Expedia guest review
I wish there was a better breakfast than grab and go. Staff was very nice and helpful.Genuine Hotels.com guest review
"everything except bathroom towels"
Overall, it is a very good experience for my family and I to stay at the hotel. It was very spacious and I loved the space of the refrigerator! However, this might seem a bit outrageous to hear but the quality of the bath towels were not up to par. I had 4 bath towels in the room and none of the towels were actually clean. There were red-colored dots […] and blue/black-colored dots on all towels; I did not ask for additional towels. There were too many colored dots that were very noticeable. I felt very uncleaned and not too comfortable after a shower. Please fix this problem for my upcoming events. Thank you for the service overall. Read moreGenuine Hotels.com guest review
"close to my son's apt. in Burbank"
Nice place centrally located. PPL running it very friendly. Did have to ask tho for shampoo and blow dryer.Genuine Hotels.com guest review
It was great! We had fun. Everyone was helpful. We were very please and would do it again.Genuine Expedia guest review
"Nice hotel - currently undergoing renovations"
The hotel is currently undergoing renovations, but surprisingly we wen't overcome by the smell of paint. The room we stayed in was just completed and we were told that we were the first to stay in it. The sofabed was new and really comfortable - the bed was also new, very squeaky but will probably not be so bad once it's been slept in a few times. The […] staff was very nice and very accomodating - even the construction guys were great. The biggest issue in our room - which may or may not be the case in other rooms - there is no ventilation in the bathroom. So when you take a shower there is so much condensation in the room you can't get dry unless you open the door. If you're traveling alone that isn't a big deal, but if there are children with you or an expectation of privacy you'll have a difficult time. But that was the only issue we could come up with. The kitchen area is nice, stocked with pots/pans/dishes that were all in great shape (glasses/cups were even sealed in plastic although again that might be because it was a new room. Overall it was a comfortable nice stay - quiet and appeared to be safe area. Read moreGenuine Expedia guest review
Decent hotel with nice staff. They are actually re modeling the 2nd floor. The only thing I care about in a hotel is no bed bugs, no roaches, and cleanliness.. this Extended Stay passed the test. I would most likely book again on a return trip to Cali forn I- AGenuine Expedia guest review
customer service was very good after we check in called room to make evrything is ok or if we meed anything def we always go to la we def stay at this hotelGenuine Expedia guest review
"Not for me"
Staff was pleasant, when you could find them. "Breakfast" was very minimal - not even cold cereal. Hotel was worn. Bed was squeaky.Genuine Expedia guest review
"Bad hotel , stay away"
The place was very bad. I will try to keep it short to the basics. Cons: Beds were bad. Service awful. Noisy place. When someone takes a shower next door you can hear him singing. Refrigirator makes so much noise i did unplug it so I can sleep. No Ice nowhere. Pros: Safe neighborhood. Cheap.Genuine Expedia guest review
Room was a bit shabby, and skimpy with soap (brought our own toilettries)...Genuine Hotels.com guest review
"Beds are horrible"
The room was clean I'll give it that but the beds were horrible. They were incredibly HARD.. THe worst I've ever slept on and I've slept in a lot of hotels.. If that wasn't bad enough the bedding was terrible.. The sheets were very cheap but the comforter was the worst. It was very thin, cheap and made of polyester... Very uncomfortable... WHen I think […] of what I want in a hotel room a good night sleep is high on the list... If a bed is important to you I'd avoid this hotel... I had no problem with the internet access so that was a plus.. The location is a bit off... The neighborhood seems a bit seedy and there isn't much around.. I was looking all over for a grocery store... It seems like they stuck a hotel in the middle of a bad neighborhood..I would not recommend the area...The staff at this hotel is rude and unhelpful. It seems if you're staying just a few nights you get bad service.. If you're staying for an extended stay I imagine they treat you better.. It shouldn't be that way... Read moreGenuine Hotels.com guest review
"Met Our Needs"
I booked a last-minute stay through hotels.com, and was able to obtain exactly the room I needed. We decided to extend our stay one more day, and the hotel was very accommodating. The staff, from front desk to housekeeping, were courteous and attentive. My only complaint was that they were filming an episode of Bridezilla at the hotel, and a producer […] from the show rudely asked us to keep it down & close our door while they were filming, which was kind of hard because we were moving our possessions from the room into our car. Really?!? Reality TV, keep it real! Read moreGenuine Hotels.com guest review
Not good, especially dirty room. I don't want to go there again.Genuine Expedia guest review
"very good place to stay"
The hotel is very good for the rate. The room is big, and it has a very comfort bed, and LCD tv screen. I haven't use it but it also has a full kitchen.Genuine Hotels.com guest review
we had no heat in the unit ventilator. We were cold tn the suite we were in .when told to management they said we could switch rooms . we only had 2 nights and didn't want to move.This unit had a 42 in counter with 3 stools made for a 30 inch counter. Impossible to work on .Genuine Hotels.com guest review
"Convenient Location close to most LA attractions"
It was a decent & clean hotel. We chose it mainly because of its location.Genuine Hotels.com guest review
"Great staff. Not so great hotel."
Waking up to a great cup of coffee almost made up for the condition of the room, which was not good. Appears old, feels unclean, although the staff was amazingly good.Genuine Hotels.com guest review
"New Years stay."
The pillows just were not to my liking - I did not ask for another one, I'm sure they would have given me some to try out. VERY Friendly people - quiet hotel. I was there on New Years Eve, did not hear any partying. Location was very easy to get to.Genuine Expedia guest review
Response by Extended Stay America - Los Angeles - Glendale I recently received a copy of your review of the Homestead Los Angeles - Glendale . Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. Given how hard we work to provide our guests with outstanding accommodations, I was troubled to read your remarks about the pillows in your suite. Please know how important your comfort is to us. We have chosen bedding that we think best fits our customers' needs, and we continue to look for new ways to satisfy everyone's sleeping preferences. It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
We had a great stay here. We would recommend this to anyone.Genuine Hotels.com guest review
Response by Extended Stay America - Los Angeles - Glendale Thank you so very much for your glowing review of Homestead Los Angeles - Glendale. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
"Would love a refund"
The wireless didn't work for me, it ruined my entire stay, had to check out early and go stay with a friend. I couldn't work due to this problem. The staff was very helpful however.Genuine Hotels.com guest review
I went there with my parents and husband and overall stay was fine.The guy at the front desk was helpful and cheerful .The rooms were clean and cozy .A good stay if you are looking for hotels with kitchenettes.Genuine Hotels.com guest review
"Comfortable, convenient, quiet"
met my needs with clean comfort in a pleasant neighborhood.Genuine Hotels.com guest review
"Gets the job done."
The hotel is in a convenient, safe location. Only thing I noticed was the room did not have any shampoo/conditioner or lotion. I didn't need it but for anyone having an "extended stay" you want to be sure to pack it.Genuine Expedia guest review
Hotel was clean I only thing it was very outdated it give you that feeling of a motel .but since I only need the service for the night it did the jobGenuine Hotels.com guest review
Great stay. Have stayed here before will stay again when traveling to the area.Genuine Hotels.com guest review
"Great for dog lovers and families"
Comfortable room. Clean. Quiet. Kitchen with utensils a plus. Definitely pet friendly. Mattress could use some updating. Near restaurants--seafood buffet next door.Genuine Expedia guest review
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