It was OK... I would not stay there again.. There was no housekeeping over the weekend.Genuine Hotels.com guest review
"UNCLEAN AND UNCOMFORTABLE"
Cheaper cost comes at a price. I purchased a one-night stay for $160 while I was in Austin. The location was perfect, but the condition of the room was disgusting. The only thing I really hoped for was a good night's rest and a clean shower. It had neither. There was hair in the shower. What is even worse - is that while getting ready, I accidentally […] dropped my deodorant on the carpet - when I went to pick it up, there was short hairs all over it. The smell in the room was stale and the bed was uncomfortable. Word of advice: Bring your own pillow. They had only the flat cheap pillows you'd find in a dorm room or low end thrift store. 10/10 would not stay here again. Read moreGenuine Hotels.com guest review
"great location but..."
Not a bad place, but it's lacking maintenance and care. It a great location to stay, but it's like stepping back 30 years. Breakfast consists of granola bars period.Genuine Hotels.com guest review
Our first hotel room had a shower that just trickled water. We were moved to a different room with a functioning shower, but the rooms were not very clean, nor was the Hotel lobby. The hotel couldn't provide cups, cutlery, or lotion. There is also no pool or exercise facility. Lucky for them, their location is just what we wanted.Genuine Hotels.com guest review
Did not like items on grab and go breakfast...right next it this there is embassy suites go for itGenuine Hotels.com guest review
"If not for a terrible check-in experience"
Check-in was supposed to be at 3; we got into town around 2, got a late lunch and a few drinks and coffee then got to our hotel around 4 expecting to be able to relax before going out for the night. When we went to the front desk the woman there told us that our "room type" was not ready yet, and that it would most likely be another hour before we'd […] be able to check in. I inquired as to whether there were any other rooms available so we could go ahead and check in but she told me there were not, and that there were three other people who would have to check in before we would be able to. While it wasn't quite an hour, we got checked in around 4:45, thoroughly annoyed. We had no other problems with the hotel, and it's a great location (we walked everywhere we needed to go), but I will not be staying at this Extended Stay America again because when there is a set check-in time, my schedule revolves around that time and if I am made to wait nearly two hours after that time... Well you get the idea. Just beware and don't have solid plans until you know your room is ready. Read moreGenuine Hotels.com guest review
"Overpriced with little to show for it"
We stayed here because we wanted the location and free parking. The location was fine, as was the parking. The price, though, was too high for what they offer - namely next to nothing. No maid service and not even a pool! When we arrived in the room the night stand was turned upside down so we had to move that to the correct location as well as replace […] the lamp, phone, and clock onto it. The coffee table was also turned upside down on top of the couch. Very weird. We had to ask THREE times for drinking glasses. Pros: Location; free parking; clean rooms; fairly comfy bed; fast internet speed, which I found to be a very pleasant surprise. Cons: Everything else! Horrible sandpaper towels; having to ask several times for cups and none of that stuff being in the room anyway; odd room layout; no pool (!!! Who doesn't have a pool?); crummy breakfast; no full length mirror in the room; and though we really didn't need it, there was no maid service. We saw maids around but no one cleaned our room the 2nd day. We would not stay here again. It's stupidly overpriced for what they have...or don't have as the case may be. If I needed that location again I would probably just suck up the parking fee at one of the nicer hotels in the area. I'm sure they have mirrors AND a pool. Read moreGenuine Hotels.com guest review
Not the best hotel I've ever stayed in, but was decent for one night. We arrived about 45 minutes before check-in in case our room was available. It wasn't so we came back at 3 pm. The housekeeper was literally walking out of our room when we entered and the floors were still wet. The grab-and-go breakfast was very picked over (not refreshed) when there […] was still an hour left. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake Thank you for telling us about your stay. We are sorry to hear that we couldn't accommodate your early check-in request. We will work to ensure we are always accommodating our guests to the best of our abilities. We will also review your feedback with our staff to make sure we are properly stocking our grab-and-go breakfast. Thank you again for your review. We would love to have another chance to provide you with a better experience the next time you're in town.
First room they gave us was filthy. Beds unmade, melted popsicle stuck on the counter. They gave us an alternate room but with a double bed instead of a queen. Not once did they provide us fresh towels, soap, or shampoo and not once did they come to refreshe the room over the 2 nights we stayed.Genuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake I appreciate you bringing your experience to our attention. I am so disappointed that during your check in process your first room that was offered was not clean. Please accept my apology. As this hotel’s manager, I can assure you that I have met with my housekeeping staff to review our cleanliness standards to ensure your experience is not repeated. As well, I do apologize that our housekeeping policy did not meet your needs. I will be meeting with my front desk staff to ensure that all guests are informed of our housekeeping policy at check-in. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
"Did not love it"
100% not worth $150. Did not feel like it was clean and all the towels had stains on it.Genuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake Liz - Thank you for taking the time to tell us about your experience. We are very disappointed to hear that our level of cleanliness did not meet your expectations. We will review your feedback with our housekeeping staff and ensure that all of our rooms are being cleaned thoroughly moving forward. Thank you again for bringing this to our attention. We hope to have another chance to provide you with a better experience the next time you're in town.
"Don't stay in Rm 149 unless it gets fixed!"
When we arrived @ 10:30pm after a 3 1/2 hour drive, we were told that our standard queen room that we had already paid for wasn't available any longer! However, we could pay $20 more to upgrade to a King Deluxe/with a pullout sofa bed. Which was their only room left, after a long day of work and then traveling, that was very frustrating, however we […] were tired so we said that we would upgrade! Then we were told that we would have to wait or drive around until after 11pm before we could check in, because of something updating on their system! When we finally got into our room, the pullout mattress on the sofa was dirty & stained and there were no bedding for the sofa. So our 11 year old daughter slept with us in the King sized bed. (On a positive note, the King bed was very comfortable!) Back to the negative, when you went to go into the bathroom, you quickly learned that there wasn't a door latch on the door (It wasn't broken, there was nothing there!)! It wouldn't stay closed unless you kept something in front of the door! The rest of the room was ok. However... You may want to go into the room and check everything out before you agree to stay here. Oh and if you are going to be a late check-in... don't show up before 11pm! Read moreGenuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake We appreciate you taking the time to write a review of your stay with us. Please accept our most sincere apologies for your experience during check-in and the issues in your room. We will review our reservation procedures to ensure your experience is not repeated. We will also work with our housekeeping staff and maintenance engineer to address the issues in your room. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"Sheets on the bed were not clean"
I was happy with the proximity to the convention center and walkability to downtown, However, I was disappointed when I turned down the covers to go to sleep and the sheets had inappropriate body hairs and other debris on them. I called the front desk and to see if they could put me in a different room, and their response was, "I'd have to wait until […] 11pm when they finished their check-ins." I was ready to go to sleep, so I asked if they could change the sheets. Their response is "housekeeping is gone for the night." So then I asked if they could bring me clean sheets. Someone did come with a set of sheets within 10 minutes and I changed the bedding myself. The person that brought the sheets said they would leave a message for the manager who came on in the morning to let them know of my inconvenience, and possible compensation. I never heard from the management. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake We appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the issues with your bedding. We can assure you that we have spoken to our housekeeping staff to ensure your experience is not repeated. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"very clean, good location"
The room was very comfortable and clean. Located near great shopping on South Congress st. Not too far of a walk (or bike ride) to downtown. The only negative was having to ask the front desk for basic kitchen items like coffee maker or cups. Overall great stay!Genuine Hotels.com guest review
"Location, Location, Location"
Staff and room were accommodating. Acceptable, but not exceptional. Hotel was clean and smelled like it was freshly painted. This is definitely a basic hotel without any special amenities. Rooms are small and restrooms have no fan or ventilation. No Ice machines, as the rooms are equiped with a fridge with ice trays, but the ice trays are emptied! Over […] priced for the quality, but what drives this place is the location, on the corner of S. 1st and Barton Springs. If location doesn't matter, you can find a better place for less money. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake KTay - Thank you for taking the time to write a review of your stay. I am sorry to hear that our rooms are small and lack some amenities. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"works for me."
very good place. I picked this place because it was still close to downtown (long walk, or a short cab ride) but here I didn't have to valet my car, which was nice because it saved me parking fees plus tip, and I could easily come and go as I pleased. Room was clean, with what looked like fairly new furniture. Kitchen was clean, and although we didn't […] use it, the extra space was nice, as was the couch. One thing that might confuse travelers is it can be tricky to find, since it is kind of hiding, the sign is not very visible from the intersection, and during high traffic times, pulling a u-turn can be difficult. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake Thank you for taking the time to write a review of our hotel. We are glad that you enjoyed your clean, spacious room and our convenient location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"You get what you pay for!"
Overall, a "passable" experience, even though I would spend the extra $25.00 and stay in the Hampton Inn the next trip down. The sink wouldn't drain, the toilet would take at least two flushes, and the shower faucet/temp selector was so loose that it would fall to one side or the other - giving me either full hot or full cold water. Yikes!! The breakfast […] - isn't one. Just a couple of muffins or oatmeal bars and coffee. It was conveniently located to my business meeting the next day, and clean. But I'll stay somewhere else on my next trip! Read moreGenuine Hotels.com guest review
"Don't expect a coffee maker..."
Room was ok. Crickets in room though and no utensils or coffee maker. Complained and was promised everything would be available for the kitchen on my 2nd night. Specifically said as long as I have a coffee maker and pan I would be good. No coffee maker even after promised they had put one. 1st hotel ever with no coffee maker, had planned to eat in but […] had to eat meals out. Read moreGenuine Hotels.com guest review
"good bang for your buck"
Considering the area, I thought it was a really nice find for the price and I'd go back...Genuine Hotels.com guest review
"Great location near downtown"
I stayed at this hotel to attend an event in downtown Austin. Parking downtown is a nightmare. I parked for free at the hotel. The room was clean and comfortable. I was just a quick and inexpensive 5 minute can ride from my event. I have stayed at this hotel before this trip and will definitely stay here again.Genuine Hotels.com guest review
"Overall good experience"
Not top of the line but for the price and location, I would stay there again. It's easy to rent bikes or walk to south congress and go downtownGenuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake Thank you for writing a review of our hotel. We are so pleased to hear that you found us to be a good value and enjoyed our convenient location. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
We were visiting Austin for four days and thought this location looked good.It was close to downtown and within walking to lots of good restaurants and shops.The hotel is pretty basic and the bedding is not as comfortable as we usually like. We did like the fact that it had a kitchenette in the room,but we had to ask for silverware, dishes and glasses.Overall […] it was fine,but nothing special except the location. Also, the staff was friendly. Read moreGenuine Hotels.com guest review
"Average hotel overpriced"
Nice place if need kitchen. Excellent location. However, rooms had no amenities in bathroom or room.Genuine Hotels.com guest review
The location was Great!! Walking distance to Zilker Park walking trail and park, could walk to downtown, etc. Very pet friendly. We brought our dog and it worked out great.Genuine Hotels.com guest review
"Disappointing for price"
This hotel is very convenient to walk downtown. Other than that it is disappointing for the price. There is no ice machine on the premises. I was told to make ice in my frig in the room. However, the frig was turned off so imagine how long it would take to get ice even if I turned it on. They claim they serve breakfast but I wouldn't call it that. They […] have oatmeal granola bars in a basket and coffee which runs out before the breakfast is over. No cereal, no milk, no juice. I have stayed in other hotels that were half the price that had a nice breakfast. Although they advertise a fully equipped kitchen, there is absolutely nothing in any of the cupboards or drawers unless you ask for it. There wasn't even a glass in my room to get a drink of water. They didn't ask me when I checked in if I needed any dishes as I assumed they were already in the room. They do get credit for a very comfortable bed. Read moreGenuine Hotels.com guest review
Hotel is in a very good location but cleanliness was very low. I found a toe nail on the ground next to the bed, a pack of pills under the bed, hair and black residues all over the shower. I dont recommend staying here!Genuine Hotels.com guest review
Was only here for one night but the room was nice. The staff was excellent and timely. No complaintsGenuine Hotels.com guest review
"For the money"
You can't beat the deal here. Given what they charge it was a great deal. Having a kitchen was a great bonus. There were a few minor issues but the staff was friendly and helpful.Genuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake Sam - Thank you for taking the time to write a review of your stay. We are proud of our staff for taking care of you during your stay. We are glad that you enjoyed your fully equipped kitchen and found us to be a great value. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Great location very close to Congress bridge and a short walk to 6th Street and Capitol, room was very comfortable and clean. Hotel staff were very friendly. We fully enjoyed our stay and will stay again on our next trip. Only suggestion would be to offer a better breakfast, but we knew that it would be just a grab and go. (granola bars, Oatmeal, Coffee, […] Hot chocolate, Apples and Oranges) Read moreGenuine Hotels.com guest review
"A Mixed Bag"
We've stayed at this hotel twice in a month. On the good side- location's fantastic-- one of the best in Austin. Next to downtown & favorite restaurants in South Congress. Also good: prices- few hotels near downtown can meet their low prices.Some of the staff are fantastic, Another great feature is free parking--lots of it! And it's nice & quiet If […] this is all you ask for, go right ahead, make your reservations!-- On the other hand, if you are interested in cleanliness, it'll be hard to miss the housekeeping staff's cleaning lapses. There were lots of long black hairs lingering in the bathroom sink & in the shower, & on the walls. The floors were also neglected: a piece of trash under the counter, and farms of crud behind the bathroom door (more long black hairs here too!). When I complained to the front desk and asked that housekeeping clean the bathroom sink and shower, & the open floor area, only a cursory cleaning was done. Maybe three small pieces of dirt were removed, but the rest remained. The room is OK, & the small kitchen a bonus, but we'd like clean floors, bathroom sink and shower. On our earlier stay, after complaints about no hot water and cleaning problems, the Manager generously sent a note of apology and a free night coupon. .. But-Maybe we'll try the other Extended Stay on 6th next time. Read moreGenuine Hotels.com guest review
"Comfortable without any borthersome maids"
This place was clean and comfortable and pretty-well located for walking to downtown, but certainly had no extras like a real breakfast, pool, or maid service. It was definitely bare-bones--but that's really all I wanted--a clean, quiet, comfortable place to sleep within walking distance of all the sights. Keep in mind that there's NOT a lot in the […] immediate neighborhood in terms of grocery stores or just a place to buy sun tan lotion. The motel is right near two bridges across the river into the town and also near a lot of bus stops and not too far from the great Barton Springs swimming hole, not to mention SoCo, a cluster of well-known music bars and food cafes. A bus for $1.50 will get you to/from the airport (or a $25 taxi ride). Read moreGenuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake Jamie - I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding your clean and comfortable room. As well, I am glad that you liked our hotel's location. We would love to see you again, should your travels bring you back to our area.
Great serviceGenuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake I want to thank you for taking the time to post a review of your stay. I truly appreciate your comment regarding our great service. We would love to see you again, should your travels bring you back to our area.
Location was good. We were not far from SOCO and able to walk and enjoy the Austin night life. Service was fast and friendly. Only negative item(s) were the elevator was very hot and smelly and there was only slim-pickings for the grab n' go bfast.Genuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the elevator that was not cleaned properly. As this hotel’s manager, I can assure you that I am working with our maintenance staff to eliminate the odor and ensure your experience is not repeated. As for our grab-and-go breakfast, we will definitely keep your feedback in mind as we continue to make improvements to it in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"It was ok for the price"
It was ok for the price. I expect a little more. The lobby needs to be clean up, the elevators were very dirty. The room was better that what I expect. It was very clean, and the bed was very comfortable. The lady in the front desk was very kind. I don't like the neighborhood at all.Genuine Expedia guest review
We had planned a great overnight trip to downtown. I don't live far away. It was just my girlfriend and myself. No kids. At 2:30 am the fire alarm went off. We were assured there was no danger but it was persistent so at about 3 am we just went home. I was exhausted the next day as was my girlfriend. This was a huge inconvenience and disappointment […] for us. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake Justin - I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that your stay was disrupted by the fire alarm. Please know, the fire alarms are in place to ensure the safety of all of our guests. While I am disheartened that you were inconvenienced by a false alarm, I am glad that they worked properly and provided protection, should you have needed it. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"Decent hotel, lower price"
Pretty decent stay, you get what you pay for kinda thing. It's cheaper than all downtown hotels; but not as nice as some of the higher end ones ice stayed at down there. This was my second stay at the hotel for three reasons: price, location and quality for the price. Both times I've stayed there I walked everywhere I needed to go down town (marathon […] at the capital building, and State track meets on UT campus). The breakfast is simple, the blow dryer broke, and the bathroom provisions are scarce (no shampoo/lotion/etc) but all in all I'd stay there again. Read moreGenuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake I appreciate you taking the time to write a review of your experience with us. I’m so pleased to hear that you enjoyed our convenient location and great value. Still, it upsets me to learn that you experienced maintenance issues during your stay. I will meet with staff to review our maintenance policies to ensure your experience is not repeated. Please know, while we do not offer toiletries in our rooms, we do have an amenity basket available at the front desk for guests to enjoy upon request. Again, thank you for the comments. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"Lousy room, No proper check out. Good location"
I stayed in room 204, the room was average. The tub was not clean, it had stains. There was a thumb size roach running about. There were no ammentities inside the room besides toiletries. I called the front desk to check if I can check out at 5am, they told me yes. And all.i have to do is to daial "0" to make sure someone is at the front desk before […] heading down to check out. No picked up the call. When i head down, to my horror. There was a sign that front desk will.only be available from 7am. This is absolutely atrocious for a guest like me who callrd the night before to ensure there is such a check out service at 5am. I wouldnt recommend you to stay here PERIOD! UNLESS you are searching for a convenient location Read moreGenuine Hotels.com guest review
"smelled bad - un-caring staff- bed dirty tub dirty"
smelled bad - un-caring staff- bed blanket dirty - tub dirty breakfast? are you kidding me?Genuine Expedia guest review
"It was wonderful..Until it came time to check out."
When my Fiance and I checked in late Sunday night, we were greeted by Kristen, who was WONDERFUL! She was incredibly accomodating, considering we had to bring out dogs last minute. However, when it came time to check out on Tuesday, we really needed a late check-out, due to the fact that my conference was running later than I had planned for. Having […] the dogs, only one car, and temps already being in the lower 90s, I really needed a late check-out, so my fiance and dogs wouldnt be stranded outside the hotel, in the heat. My Fiance initally called, and was told, by a rather rude front desk clerk, that check out was a noon, and if we were not out of the room by noon, she would charge us for another night. He passed this information along, while I was downtown at my conference. In a panic, I had to leave the seminar, call the hotel myself, and try to plea with the women to give us a little more time. I got the same response. No sort of customer service. No sort of willingness to accommodate, despite having just paid several hundred dollars to stay there. It was just really disappointing. My fiance had to check out alone, cart two dogs, along with all of our luggage down alone, and then sit outside the hotel until I could break from my conference to pick them up. We travel to Austin quite a bit, and can absolutely say because of our check out experiance, we will never stay with this hotel again. I've never been to a hotel that didnt allow a late check out. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake Thank you for taking the time to write a review of our hotel. I am very sorry to hear that we were unable to accommodate a late check-out for you. As well, I apologize that our staff did not attend to your needs in a professional manner. I will be meeting with our staff to review your comments as well as our customer service expectations. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
"Austin has filthy people roaming the streets"
But the hotel was nice. I was attendng a conference and saw more dirtbags per capita roaming the streets than even New Orleans. Austinites somehow think their eclectic mix is cute and charming. I did enjoy this hotel. If I had to go back to Austin for business, I'd stay again. Ate dinner at the Oasis. Food was great. Wine was half price on Wednesday […] and the sunset was awesome. Read moreGenuine Expedia guest review
"Okay Hotel, close to amenities"
Elevators electrical boxes popped open every time we were in elevator. There was hair in the bathtub from guests before hand. Chairs were dirty and bathtub ran constantly.Genuine Expedia guest review
"Close to downtown austin wo the cost"
Room was ready earlier than check in which was nice. We wanted to be close to downtown for a wedding but not pay the high cost of hotels in the area. Free parking is a big plus!Genuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake Thank you for posting a review of our hotel. I'm glad that we were able to get you checked into your room early. As well, it's great to hear that you enjoyed our free parking. We hope to see you again, should your travels bring you back to our area.
Great stay great location good price clean and updatedGenuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake I appreciate you taking the time to write a review of our hotel. I'm glad that you enjoyed our great location and your clean, updated room. As well, it's great to hear that you were pleased with our rates. It would be our pleasure for you to repeat your experience at our hotel in the near future.
The clientele was awful, zero business people all homeless people. One step above a shelterGenuine Hotels.com guest review
The location is perfect. Our room was very spacious and clean, I don't have any complaints. The staff was polite and helpful.Genuine Hotels.com guest review
Was there for just one night. Suited my needs for the stay. Room was roomy and clean.Genuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake Thank you so much for sharing your experience with us. It's great to hear that you enjoyed your clean, spacious room during your visit. Thank you for choosing Extended Stay America. We look forward to hosting you again in the future.
"Great room, good price"
Staff was friendly and helpful. The room did not disappoint.Genuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future.
"nice hotel, little bit of cigarette smell, but OK"
Nice overall experience, some small problems with the room like the smell of cigarettes, and condition of sheets, but nothing too bad. A little pricey for the quality, but the location is ideal if you are hanging around downtown Austin.Genuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake Thank you for sharing your experience with us. I’m so pleased to hear that you enjoyed your time at our hotel including our convenient location. Still, I’m disappointed to learn that there were odors in your room. I will meet with the housekeeping staff to review our cleaning procedures to ensure your experience is not repeated. Again, thank you for the feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"Staff is very friendly and helpful"
Overall pleasant stay. Great SoCo location. Mattress was low quality.Genuine Hotels.com guest review
Will make this my new hotel of choice for downtown and south austin activities. Great location for efficiency.Genuine Hotels.com guest review
"Extended Stay America"
It's a great location, great staff(very accommodating) acid inexpensive. Can't ask for much moreGenuine Hotels.com guest review
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