Had to switch rooms three times. First room had not been cleaned, hair everywhere and sheets not changed. Shower did not work and clothes and ceiling got soaked. DO NOT STAY HERE, no matter how convenient! You still have to take a cab to 6th st.Genuine Hotels.com guest review
"Good service, good location and GREAT price!"
Yes, there was a sign on the front door apologizing for the remodeling but our room didn't smell like smoke and the front desk clerk, Larry, was very friendly! Will visit this location again!Genuine Hotels.com guest review
Basically, this is an extended stay facility. The location is great and near the convention center (you can walk a bit) and close to lots of neighborhood restaurants. Keeping your room neat is up to you. Not a lot of extra soaps, coffees and linens, but you can always ask for more. Unlike others, our room was ready mid-day. Carpets could use a steam […] cleaning, though. I would stay there again due to location, price, and kitchenette, but now know to supply some incidentals myself. Read moreGenuine Hotels.com guest review
"Poorly maintained, but great location"
The plumbing in this building is terrible. The toilet is a game of chance on whether it will completely flush and the sink didn't drain well. The room was clean otherwise, and the staff was friendly. Next time I will definitely pay a few more bucks to stay somewhere a little nicer.Genuine Hotels.com guest review
"Would be a 2 if it weren't for the location."
Was hopeful for an improvement over Homestead. They just changed the sign outside...Genuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake Thank you for your recent review of your stay. We appreciate the kind comments about our hotel and its location; however, we apologize that our hotel did not meet your expectations. Please know, our signage has changed and we are expected to receive a renovation later this year. In the meantime, we will work to improve our offerings overall. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
The hotel room was old but clean. When we arrived we were told it was not ready and if it wasn't they'd have to pay for our stay at another hotel. That was a bit alarming but she went up and checked and it was ready. Spacious - huge kitchenette area. Old but clean so it'll do if you don't o,an to spend much time in the room.Genuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the room cleanliness and condition. We look forward to welcoming you back in the future!
The hotel is close to everything on 1st St, but that's the only good thing about it. Bathroom looked like it had never been cleaned. Trash was on the floor. The breakfast consisted of a pack of oatmeal, a few granola bars , and a couple oranges for the whole hotel. If you're just looking for somewhere to lay your head at night for cheap, this is the […] place. Read moreGenuine Expedia guest review
Disappointment especially uncomfortable beds and noisy AC.Genuine Hotels.com guest review
I was upset because out toilet had that pink ring that comes from not cleaning bowl for an extended period of time, being that rooms are turned around almost everyday, many many days of cleaning bowl had been missed to cause a ring in toilet bowl to develop, and what worried me about this is, What else in the room was not cleaned? I no longer trusted […] the sheets or anything else in the room. There was also no bath soap in the room. Read moreGenuine Expedia guest review
"Nice location everything else horriable!"
Hated it. Made reservation month out, day of check in tried to check in at 4 pm local and was told no rooms were avilalable. At 6 pm tried again to check in and had to fight for a room I already paid for. Service was horriable, next day ask if I could get new towls and bed made, never happend. Travel around 200 days a year for bussiness, but by far […] the worst experience with a hotel I have ever had. Only postive thing I can say about the hotel was great location and think thats only reason this hotel is still in bussiness. Read moreGenuine Hotels.com guest review
"Nice Location, terrible hotel."
I was really disappointed with my stay at this hotel. I have stayed at the other Extended Stay in Austin on 6th street and it was a million times better. The staff members were considerate but did not make up for the appearance of the hotel. It seems like the hotel is extremely old and run down but they have slapped some new paint on it to make it look […] appealing. There was a musty feeling and smell around the whole establishment, the air conditioner didn't seem to be blowing much air out, the bed looked used and dirty, the bathroom smelt like smoke, and the shower curtain and tub were filled with dirt and other residue stains. I was a single woman staying at this hotel and did not feel comfortable or safe at all. I had booked two nights at this hotel and left after the first. I would not suggest this hotel to anyone I know. Read moreGenuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the level of cleanliness throughout our hotel did not meet your expectations. Your comments were reviewed by the staff, and we will be working to improve our cleaning procedures and the ways that we inspect our rooms moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
"Location is great!"
The room was comfortable and clean, but in need of a little updating and freshening up. Other than that the three nights I stayed there were well worth the price. The staff was friendly which is always a plus...Genuine Hotels.com guest review
This was my 2nd time to stay at this hotel. Great location - was able to walk to all the sites downtown. However this trip began with a shower that would not drain with a lot of mildew build up in the shower. Then led to the A/C that did not cool the room, rather left it a little humid. Finally I locked the door using the top lock and was surprised […] to see it not even work as my boyfriend forgot his key and came right in the room after i thought i locked it. My room was on the first level and the carpet had a rather stale smell outside the room. I selected this hotel based on its location. Probably the only good thing about this hotel. Although the staff did hear my concerns and "placed" a work order to fix the shower, it was never done while we were there for 3 days. The front desk offered the solution to the lock not working by placing the "do not disturb" sign on the door. Probably not going to stay here ever again. Read moreGenuine Expedia guest review
Booked Room A Month In Advance And When I Checked In At 3:45 I Still Had To Wait Till 5:30 Before The Room Was AvailableGenuine Hotels.com guest review
"Good location to downtown- average Hotel"
Its an average hotel. Its near 6th street so not a bad walk. Not a bad price for what you get. They don't supply soap or shampoo so take your own. Very modest cold breakfast. I'd stay there again but have realistic expectations.Genuine Hotels.com guest review
Hotel was mismanaged and everyone waited hours to be able to check in. No towels or trash can in bathroom, was told to get them myself at front desk. No maid service during stay and was not told this at check in. Bathtub was rusted and dirty. It also leaked loudly day and night. Many frustrated and angered guests.Genuine Expedia guest review
Perfect hotel for a week endGenuine Hotels.com guest review
Response by Extended Stay America Austin - Downtown - Town Lake Thank you so much for posting a review of our property. I'm thrilled that our hotel met your needs and was a great location for you. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
"Convenient, but I'd stay someplace else"
Hotel is extremely run-down and dirty - more of a dorm than a hotel. If you are not accustomed to extended stay hotels, I'd recommend finding someplace else to stay. Also, don't be fooled by the complimentary breakfast - all you get is a cup of coffee and a pre-packaged muffin.Genuine Hotels.com guest review
Thae staff was horrible. Customer service was the worse I ever seen. Would not reccomend this hotel to anyone including cockroaches!Genuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake Your review for our hotel was recently brought to my attention. The comments regarding the staff are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have taken time to coach the staff on how to provide better customer service that is more friendly and helpful, to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
"Great hotel & location!"
My booking was a last-minute one, and I was perplexed about which hotel to stay at during my short trip to Austin TX. However, Expedia and Extended Stay-America came through!!! I couldn't be more pleased about this hotel's location to where I needed to conduct business downtown. It was nice and quiet with all the comforts of home. The staff were very […] welcoming and saw to my every need. Rates were reasonable. My next trip to Austin will include a stay at this hotel again!! Thank you for the experience!! Read moreGenuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake Nanette - Thank you so much for posting a review of our property. It's great to hear that we met all your needs . We are also glad that we were conveniently located, close to where you were doing business downtown. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
"OK building, great staff and location"
The building is a little on the old side, which means the rooms and hallways are a little run down. But everything is fairly clean. The staff is super friendly and helpful. The location is, of course, great, I walked pretty much anywhere I needed to go. The free internet is slow, not really the way to watch videos online or such, but you can purchase […] faster options. Internet is fine for email/news/directions etc. Read moreGenuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake Thank you for taking the time to write a review of your stay. Please accept our apologies that the WiFi was not quite fast enough for streaming movies. Still, we are pleased to know that you were comfortable and enjoyed our friendly staff who were able to take such great care of you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
"Located in Good Area."
Hotel is located near Congress street and 6th street which is a plus. However, the cleanliness of the room and hotel was disappointing.Genuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake Thank you for your recent review of your stay. We appreciate the kind comments about the convenience of our location; however, we apologize that the level of cleanliness throughout our hotel fell short of your expectations. Your comments were reviewed, and I am currently reviewing our company standards and cleaning procedures with our entire staff to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
We stayed for the Cap Tex Triathlon. Rooms were not ready till 4:45. Room was not done cleaning. Not enough staff to clean rooms. Many people upset about the wait. We were told rooms would be ready at 3:00. Air conditioning was weak. Bathroom half clean. Coffee pot dirty. Booked a studio room with a pull out couch, got a standard room instead. Great […] location for race!! I'll pay extra next time. Don't need the stress!! Read moreGenuine Hotels.com guest review
"Horrible Service...A/C not functioning...More -!!!"
Although a great location, I will NOT be using this hotel for future stays in Austin, TX. We were to check in at 3pm, but the rooms were not ready for a NUMBER of guests. We were finally given a room at 5pm. The room was barely clean and the AC did not work. The desk staff was apologetic, however the manager (superior) was rude and not very accommodating. […] Not worth the hassle just to stay in a great area. Read moreGenuine Hotels.com guest review
"bring your own soap and shampoo"
ive never stayed in a hotel where soap and shampoo were not available. You would think that for the price chargred to me and what was on the back of the door that simple things like soap, shampoo conditioner and even coffee and sugar/creamer for the coffee pot would have been supplied. I told the other folks at my meeting that though close to the meeting, […] which is why I picked this locationt, don't stay here. The extra drive time is worth it not to have these kinds of issues. Who knows what else is going on. Read moreGenuine Hotels.com guest review
"Okay for a quick overnight"
Corners were dirty, plumbing rattled and made noise. Mattress was good.Genuine Hotels.com guest review
"Fair Value, Close to Downton"
Facility was dated but room was clean. Within walking distance to 6th St.Genuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake Thank you so much for posting a review of our property. I am glad to read that you were pleased with the location and the accommodations. We look forward to having you visit with us again in the future.
Not far from all the downtown activities. Bed very comfortable, room clean and staff pleasant.Genuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake Melissa - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your clean, comfortable room, our friendly staff and the hotel's great location. It was a pleasure having you visit with us! Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
"IAQ ...Indoor Air Quality"
I know quite a bit about IAQ due to my profession. The window a/c unit coil and fins were dirty and needed cleaning not only for energy efficiency but more importantly for indoor air quality. The room smelled of mildew upon entering. The breathing of mold spores is not healthy for humans, and has the potential for someone with a compromised immune system […] to cause illness ....legionnaires disease. Read moreGenuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake Mary - Thank you for the feedback about your stay at our hotel. I sincerely apologize that the A/C unit in your room was not clean. The staff and I strive to ensure guest rooms level of cleanliness is in line with our company's standards, so I am disheartened to hear that yours was not. Regardless, our guests safety is one of our biggest priorities, so I can assure you that we are working to correct this issue, making sure it is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
"Nice for long stay, business stay"
The room was clean and had the amenities you expect for an apart hotel (stove, pans, fridge, cabinets, etc.). It was close to downtown and affordable. My only negative feedback was the iron -it was leaking a lot of water and I had to iron my shirts for they got crinkles in my luggage. It was a decent stay.Genuine Expedia guest review
Response by Extended Stay America Austin - Downtown - Town Lake I want to thank you for taking the time to post a review of your stay. Please accept our apologies that the iron in your room did not work as it should have. We have replaced it with one that does work properly. Still, we are pleased that you enjoyed your room and our hotel's location. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
"It was nice hotel."
Nice Staff, beautiful Garden, Clean Room. but, Wifi was so slow...Genuine Expedia guest review
"It was ok"
The hotel room we had had problems with the door locking from the outside, service was ok but could use improvement.Genuine Hotels.com guest review
"Close to Downtown"
Nice, simple, fastGenuine Hotels.com guest review
"Great location and price"
It was a great location, price and the cleanliness of the room and hotel was spotless,.,perfect. The only negative was the building has foundation problems that cause the windows and door to not close properly with an air gap at the bottom when the top is closed. The staff was great and the room layout was perfect. You can't beat the price.Genuine Hotels.com guest review
"Perfect spot, dirty rug"
This is a perfect spot, comfortable bed, great staff...and I felt a little queasy walking in my bare feet on the grubby rug. That didn't stop us from being glad we stayed there!Genuine Hotels.com guest review
"Close to Palmer Event Center"
The bed was extremely hard. Hotel neeeds maintenance.Genuine Hotels.com guest review
"What we needed"
this hotel was exactly what we needed for a stay in Austin. Convenient to downtown, Town Lake and South Congress. We rented bikes and biked everywhere we needed to go except for a concert which was a short cab ride away. The bathroom is in need of an upgrade but over all the room was roomy and quiet.Genuine Hotels.com guest review
"Near SoCo and Mo'"
Extended Stay is a great value. . .for one or several nights. This location is just across the Lake from downtown or a short stroll around the block to SoCo. Nice folks and efficient place to stay with a great price.Genuine Hotels.com guest review
"Close to the State Capital"
The hotel was over-booked by 5 guests by the time that we arrived. Although we did receive a room, it was not a room with two beds as was requested. The hotel did not have a roll-away available, which led to one of us sleeping in a chair. The room did not have an iron, and the staff had to hunt one down for us. The rooms also advertised wi-fi, which […] was not working. Although the hotel was close to the Capital, which we needed on this trip, I would recommend finding another establishment. Read moreGenuine Hotels.com guest review
"Where is the service?"
We had about 20 rooms reserved for guests for our daughter's wedding. From the very beginning, there was confusion, rudeness, and poor management. The groom, the photographer, and others had trouble checking in even though rooms had been guaranteed with credit cards. At one point, 3 hours before the wedding, the clerk was insisting the bride come to […] the hotel with her id. Not happening. One guest checked in and the room was not clean. Told it would be cleaned later, came back after the wedding and was not clean. She was comped but still! Very unfortunate as the location is great. Read moreGenuine Hotels.com guest review
"Run-down and cheap"
Although the location is good—very close to the SOCO district and convenient to downtown—the hotel itself is run-down, with cheap and old furnishings and literally no frills. No gym, no pool. Bathtub/shower grout is blackened and cracked, carpet is old, chairs in lobby (OK it's not really a "lobby") are stained. Oh, and you better bring your own shampoo […] & conditioner because they only give you shampoo that's basically detergent in a tube. (When I asked for conditioner, I got a look as though I'd asked for gold bars.) Read moreGenuine Hotels.com guest review
"Better than expected"
For an Extended Stay hotel this was a pretty decent one. I have stayed at numerous different Extended Stay's that havent been so great. This was right across Lake Austin from the downtown area, and it was a short walk to 6th street for the night. I would definitely stay here again if the price is cheaper than the other hotels around. The only con I […] would say is that the beds were pretty firm, but still better than the floor! :) Read moreGenuine Hotels.com guest review
"good location, helpful staff"
Staff was extremely helpful in extending my stay by a couple more days. It was a busy weekend for them (and other hotels in town) so I really appreciated her going the extra mile to help me.Genuine Expedia guest review
"Great folks - stinky room"
The staff was friendly, great location, but our room smelled like a musty, moldy basement. I don't know if it was the carpet or poor ventilation.Genuine Hotels.com guest review
Rooms not very clean but great locationGenuine Hotels.com guest review
"It was a place to stay"
Just a "meh" experience - in room coffee was good though.Genuine Expedia guest review
"Good for the price."
Hotel room was clean. That is all I wanted. Clientele was not the best.Genuine Hotels.com guest review
"Location Location Location"
The best value with easy walking access to downtown, town lake trails and congress st. And free parking. Amenities are sparse, but it's clean, well-managed and rooms on the back face the woods ! Quite a blessing on upper floors.Genuine Hotels.com guest review
Everything was goodGenuine Hotels.com guest review
exterior of the hotel was very nice. Room was just what we thought it would be as far as unclean bathroom floors, the stale smell of pot and unclean past tenants. For the price though we didn't complain about any of these items. We just sprayed the beds and brought our own linens.Genuine Hotels.com guest review
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