Extended Stay America Orange County - Cypress - Cypress

The front desk personnel were very friendly and efficient. The room though not luxurious was clean and comfortable and definitely a good value for the area. I slept very well -- great bed and sheeting, quiet hotel. The coffee in the lobby was definitely well above average! Unexpected perk. Thank you for a nice stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Tv turned on and changed channels when controller was sitting on bedside table.

Genuine Hotels.com guest review

Filthy Loud Stinky Slimy Poor Sticky Smelly HORRIBLE!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel was okay. Hasn't been updated for some time.

Genuine Hotels.com guest review

There was a horrible smell when entering the check in area....like raw sewage. I had requested an upper floor away from the elevator and these irequests did not get communicated and was put on the ground floor right at the entrance to the lobby. When I asked to move I was told it was the room that was assigned to me and if I wanted to change I would […] have to wait a couple of hours for one one on the second floor to be cleaned. Since I didn't want to wait a few hours to relax after a long day I took the room anyway. It was very noisy and I could hear every conversation from every person walking by the room. In addition, there were only 4 tiny flat pillows and the tiny bath towels were skimpy and threadbare. I WILL NOT BE BACK TO THIS HOTEL EVER AGAIN, Read more

Genuine Hotels.com guest review

This should not be called a hotel. Its dark and dingy and has no character. Stay away

Genuine Hotels.com guest review

The rooms are comfortable, but with the A/C and the refrigerator going on and off all night, it is a noisey room. Bring some earplugs. Overall a nice hotel with plenty of restaurants within walking distance.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

lots of Restaurants close by and Disneyland is close by.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was near shopping and restaurants. I would recommend this hotel for business travelers.

Genuine Expedia guest review

1. BREAKFAST IS MORE THAN POOR : ONLY COFFEE & MUFFINS, NO JUICE, NO TOAST; AND YOU HAVE TO TAKE THAT INTO YOUR ROOM BECAUSE NO BREAKFAST ROOM. 2. NOBODY AT THE LOBBY AT NIGHT AND ELECTRONIC KEY NOT WORKING PROVIDING YOU TO ENTER THE HOTEL !!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Amenities were lacking. Breakfast was limited to instant oatmeal, muffins, and oatmeal bars. Room was small and layout was poor for use as an extended stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel looks good outside but some kind of construction at the first floor going on. Hallway smell cigarette smoke. The shower makes a huge noise seems like an issue on the pipe/plumbing. The only good thing staff friendly and courteous.

Genuine Hotels.com guest review

Great central location, plenty of room and facility to cook your own meal when you're sick of eating out

Genuine Expedia guest review

Stayed here for 4 nights.. First the positives : The check-in process was quick and easy, There were luggage carts in the lobby to use, The staff were helpful and friendly, The hotel is situated just a few miles away from Disneyland and major freeways, The wireless internet connectivity was good enough. Now for the bad parts : The carpets are very old […] and had a strange smell(though not unbearable) - it might be from overuse of air freshener, There is no housekeeping if you stay less than 7 days, which is a very huge inconvenience, You have to make several trips to the lobby for little things like towels, soaps etc, The breakfast offered is ridiculous - its pretty much coffee and some old muffins. Overall, it depends on what your priorities are and how long you stay. Bryan at the front desk was very helpful. Read more

Genuine Hotels.com guest review

Ok location & clean but not comfortable beds (very firm) we all woke up w/ backache. Inconvenience.. Missing utensils at kitchen.

Genuine Hotels.com guest review

Our room needed new carpet. It was a ok room and Hotel. Bryan at the front desk was very friendly & accommodating. Breakfast definitely wasn't! What a poor excuse!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

There were multiple things wrong in the room.

Genuine Hotels.com guest review

I stay at this location on a regular basis and the carpeting in the hallways needs to be cleaned like yesterday! It has gotten increasingly worse over the last couple of months.

Genuine Hotels.com guest review

The only complaint I had was that there was not someone at the front desk consistently. Room was clean, comfortable, quiet, and had a 32" flat screen. I would go back.

Genuine Hotels.com guest review

Only 20 mins away from Disneyland!! And rooms are clean. Money worth spend in this hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff is very professional and friendly, however, there is a houskeeping issue at this hotel that has been going on for at least several months. These housekeepers need better training.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I can feel some bad smell, which recall me an old motel on the street, as soon as I entered the room.

Genuine Expedia guest review

Good place to stay, rooms clean and adequate for use. Advertised wi-fi and none of our computeres could pick it up. As a business person that is in constant need of this service, it was a hardship. Service desk check in was good, but as usual when someone does there job day after day they become good at it and assume that everyone can follow there rapidi […] fire instructions and questions. Slow it down and have a real customer service experience. Overall was a good experience Read more

Genuine Expedia guest review

We stayed for six nights at an Extended Stay America hotel. When I checked in I was informed that because we were staying for less than a week that there would be no housekeeping services. That was a big, unpleasant surprise. It did not say that on this or the hotel's website. Had I known I probably would have booked elsewhere. I found it unreasonable […] that guests would not have even the most basic of housekeeping services. It was especially problematic since the bed linens barely fit the beds so we essentially had to completely remake the beds every day. Don't get me wrong, I don't mind making my bed in the morning but if I am staying at a hotel, I don't expect to have to make it from the ground up. I also found that while the desk staff were very friendly and helpful, the housekeeping staff that I spoke with were rude. The room itself was fine and the kitchen was clean a useful. However, the beds were extremely loud. The boxsprings are hollow so whenever someone rolled over it was incredibly loud. I don't recommend four guests unless you have earplugs. The location was very convenient to anything you might need and within walking distance to several food places. Read more

Genuine Hotels.com guest review

My husband and I both enjoyed our stay. The weather was extremely hot and the room was wonderfully cool the entire time. We thoroughly enjoyed having the small kitchen. Especially the full sized fridge. The price was perfect. My only complaint was they showed pictures of rooms with couches and we did not have a couch.......and the bathroom mirror had […] toothpaste from the previous the previous stay on it. We would stay again. Read more

Genuine Hotels.com guest review

It was mostly good. I stay here every month and every time I stay here, there is usually at least one housekeeping issue that I have to deal with and sometimes I have had to correct the situation myself.

Genuine Hotels.com guest review

The hotel clerk was very friendly on check-in. I was on the 3rd floor and when I got off the elevator saw a sign indicating this was a smoking floor. I had requested a non smoking room. The room was dated and appeared to be clean and neat. It included a kitchenette. The refrigerator top was at eye level and the top was filthy!!! It would have been impossible […] to have been wiped clean in the past few months.The rest of the room appeared clean. The bed was not too comfortable and the pillows flat. It was just for one night and the other hotels in the area were full so I didn't have much choice. The sink in the kitchen didn't drain and even though the description of the room included toiletries, there was only toilet paper and tissue provided. No soap, shampoo, lotion, etc. I did call the front desk and there was soap down there so I went down and got some. I don't think I would stay there again. Read more

Genuine Hotels.com guest review

I was quite impressed by the kitchen, it was almost fully equipped. The hotel room had more to offer than more expensive hotels in the area where I have stayed before. There are nice resturants around the hotel, so I didn't have to drive for lunch or dinner.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everything was great about this hotel. Front desk was super friendly. The only thing bad I could say was we had our DND sign on our door, took it off around 10am and our room was never cleaned. I'm sure they checked early in the morning and saw the sign up, but management should have them double check again to make sure. I'm sure this happens quite […] often, as I used to work in a hotel and housekeeping did this on a daily basis. It's managements responsibility to get them to double check. If it weren't for that our stay would have been perfect. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Bed was not comfortable, never got the wifi working. Hard towels.

Genuine Expedia guest review

This location in particular has a serious housekeeping issue which I addressed with the hotel manager on 8/10/12.

Genuine Hotels.com guest review

The hotel is very old. Needs major updates and to many pets.

Genuine Hotels.com guest review

I was very comfortable.

Genuine Hotels.com guest review

The rooms are filthy! We have a 10 month old girl and I did not want to put her on the carpet. There was cat urine on the A/C vent. And the room had a strange smell. The beds were extreamly noisy due to the old box springs. I would not stay here again.

Genuine Hotels.com guest review

The location was great and thats all. The bed was horrible!!! I even looked into getting a different hotel the night I checked in. HORRIBLE bed. Saw a cockroach the first night there. If you don't stay more than seven nights they don't do room service. When I asked for new towels they asked me to bring my old ones to them. I will NEVER stay here ag […] ain. Read more

Genuine Hotels.com guest review

Only stayed 2 nites as house was Tented for Termites. Hotel was nice and close to places to eat at if didnt want to use the very nice kitchen area in room. Had good TV viewing. place was quiet and clean. Enjoyed the 2 nites pretended I was on vacation.

Genuine Expedia guest review

It was horrible. I booked and paid for a non smoking room and ended up with a smoking room and was told they were booked and couldn't move me.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review