"Not what I expected"
I was pretty disappointed with my experience. When I arrived everything seemed nice enough but as time went on things got worse. You have to constantly ask for clean towels and when you do staff seems a little put out to get them for you. There was one day they even gave me dirty towels with hair and makeup on them (so gross!). In the 6 days we were […] there they never came and restocked the room. We had to go to the front desk and ask for extra toilet paper. This just seemed a little much to me. We definitely won't be staying here again. Read moreGenuine Expedia guest review
"close to disney"
they did not have bath towels and when i asked them they said that i had to wait 20 mins later they informed me that had to wait 30 mins, almost one hour, so i never got towels to take a shower. it said that my room was a smoke free but smelled like smoke inside of my room.Genuine Expedia guest review
"Great friendly service"
Once we checked into the hotel from the time we left the staff was very accommodating and friendly. Made us feel welcome and we will definitely be booking here in the future!Genuine Expedia guest review
"Very nice hotel with clean rooms"
The rooms are very clean and quiet. Front desk people were very helpful.Genuine Expedia guest review
I understand this hotel is usually for people who stay for a longer period of time, but our room was super dirty. When we first entered the room, it "looked" clean. But taking a closer looks, the towels and bed sheets all had very noticeable stains. Not sure if these were previously used from the people before or if these were actually clean. The whole […] stay I was paranoid about bed bugs, not that there are or aren't.. That's how sketchy our room was. Read moreGenuine Hotels.com guest review
"Extended Stay in Cypress CA"
This hotel has a very friendly staff. However, I was disappointed that I requested a non smoking room and I was put in a smoking room. The front desk offered a 5% discount for the inconvenience which I never received. I was also told I would be moved to a non smoking room the next day and I wasn't. A 5% discount is an insult for this type of inconv […] enience. Read moreGenuine Expedia guest review
"Worst Stay in OC"
I actually booked this hotel by accident. I wanted to stay at the Hampton Inn but apparently booked the wrong place! Oh well right? Wrong. This place was terrible and may be my worst stay in Orange County. The towels were STAINED and had hair on it. The bathroom did not have shampoo. Is it because this is extended stay where you need your own? Not […] sure but I only stayed for 1 night so I wasn't going to go buy my own. The in room telephone didn't work, was not connected to a line. When checking in the person told me check in time was at 3pm, and it was 2pm. He said NO rooms were available. Then he decided to check and rooms were available. Overall the place seemed very dirty and unpleasant. Never staying here again. Also, not sure why there was a copy in the lobby when I was checking in. Read moreGenuine Expedia guest review
"Nice and affordable hotel"
I enjoyed my stay at extended stay it had everything i needed and more came with a full kitchen too . I was very satisfied with the room and accommodation staff was very polite and friendly and explained their policies beforehand , it was 15 mins. Away from disney land but i dont mind as long as you have a car . Which most people have . Would always […] come back again. Read moreGenuine Expedia guest review
The hotel was great, My room was clean, the staff was friendly. I actually liked that they don't clean your room during your stay. Since it's a little apartment with kitchen. The ONLY thing that really could use some improvement is the bed! It was a little hard and not comfortable. Other than that the hotel was great and the price was great as well. Would […] definitely stay there again, hopefully they will have a better mattress next time. Read moreGenuine Expedia guest review
It was a decent stay at the hotel, but I was not able to check in until 3 hours after the stated check in time which defeated the main reason why I rented a room for the day (last minute purchase wanted to spend sometime focusing on my art). Room cleanliness was okay, a couple lights in the room were not working, contained VERY basic accommodations. […] Over all was an okay stay, but I will definitely pay the 15-20$ difference next time to stay at a much nicer hotel (which there are a few others within walking distance) or pay even less for a motel with the same quality experience. Read moreGenuine Expedia guest review
"Don't do it"
I book a lot of our hotels from hotels.com...this was the worse! We called hotels.com and they couldn't move us until the next day.... The hotel is dared, and scuzzy. M human hurt himself and we had to go to hospital ER,and when returned at 1:00am there was no one at front desk, the doors were wide open. We booked to rooms as we were a family and they […] could not get us on the same floor. We had to ask front desk for to.it paper. It felt like this was a hotel for people on public assistance. Breakfast consisted of a few pieces of fruit. As we were checking out there was a young man trying to get something out of one of the trees on side of hotel. I thought it was oranges, when behold out drops a booking from a tree???? Hmmmm why was it there. & what did it have.? The rooms are very small and dark. The hallways were dirty. This is not a place for the family, stay away! Read moreGenuine Hotels.com guest review
"Very nice. Perfect for our needs."
We had a previous bad experience at a similar type of hotel (not an extended stay) but found this one to be excellent. The room was actually pretty big (king suite) and the bed was very comfortable. Was expecting an oven for some reason and was disappointed but we used some creative strategies and managed. The staff was very friendly and helpful in […] suggesting some local grocery stores and restaurants. The bed was super comfortable but pillows were slightly lacking for what I prefer. Read moreGenuine Expedia guest review
"Quiet hotel, nice location"
Drove up to Anaheim for Disneyland for NYE, but did not want to pay tons of money at hotels close to the park. This hotel is 6 miles away and a short 15 minute drive straight down Katella. Definitely nice to get away from the tourist crowded area and breathe a little. Plenty of restaurants and shopping in the area, so that was a plus to kill time. Our […] stay was quiet. While the hotel was 100% booked, i only heard our neighbors through the wall when we first checked in about 4pm, and not a noise afterward or in the morning. They have breakfast bags (?) in the morning, but I did not get down in time to grab one, but they were out until a reasonable time of 9:30am. We had a 1 queen bedroom, kind of studio room. I believe we were put in the handicap room, which was not an issue. The bathrooms are much bigger. The room came with a full refrigerator, stove top, sink, and microwave. Definitely nice to have and keep waters cold. Staff was nice and helpful. I'd stay here again. Read moreGenuine Expedia guest review
"One night was enough to check-out early"
We arrived from out of town late and were provided rooms that smelled unclean. When we opened our door the kitchen smelled like urine. The bathroom had a roach crawling across the floor. Also it stated 3 miles and was actually 6 miles from DisneylandGenuine Hotels.com guest review
"bad clean and very bad breakfas"
I surprised with the breakfast, this is the first time in my life. The breakfast consisted of just muffin and coffee only. The worst is that the staff insist that this is the American breakfast and this is the stander in USA. I traveled a lot and never seen such this breakfast. In the website, the photo shows different breakfast than the actual, you […] can check that. The second point is that I left the room about 1:00pm, and I asked them to clean the room. The staff said sure, but when I came late I noticed nobody clean the room. I wonder and I am asking: is the hotel accept if I paid less than the rate. Read moreGenuine Expedia guest review
"Quiet and close too areas to eat"
The room was better then expected. Bed was comfy...Genuine Hotels.com guest review
Our stay was nothing spectacular, but also not horrible. One of our main issues was the fact that we requested a non-smoking room and when we arrived the room reared of smoke. The only other issue was the bed, it wasn't comfortable at all. Other than that, we didn't run into any issue. Check in & out went smoothly.Genuine Hotels.com guest review
Checked in about midnight and needed to get up at 5:20AM. I was there for less than 6 hours, but 3 major problems. 1) Dead-bolt to door did not work. I kept pushing on the door, but it would not catch. 2) Taking shower, I made sure that drain was open. Instead it filled like a bathtub. 3) Wake-up call for 5:20. Actually I got a call (1 ring) about […] 4:30. I did not answer it but it woke me up. I couldn't go to sleep again until I needed to get up at 5:20. I got no wake-up call at 5:20. I was there for less than 6 hours. I work routinely near there and was hoping to find a suitable hotel in the area. Expepia hooked me up with a hotel that they portrayed as OK. I feel that hotel should be shut down. Read moreGenuine Expedia guest review
"Nice hotel and close to disneyland!"
Great hotel to stay at. Staff was very friendly. Rooms was nice and clean. Hotel about 15mins from Walt Disneyland Resort. Nice safe neighborhood to stay. Definitely will stay again on my next trip to Disneyland.Genuine Expedia guest review
"Worth the Money"
It's located in/near Industrial area, but there's fast-food and shopping plaza if needed. So we pull into the Entrance(night) and I noticed the parking area is not as Brightly lit. We circle around the hotel looking for parking spot. We walk to the Front doors(double layer), approach Front Desk, which lights to that Counter area behind it are off/dim. […] There are Signs advising to Call operator? Then they will send Down the Front Desk personel?. I'm not used to this. So we call the number, wait for Live-operator(8-15mins?). Finally get a Live person.. Give her our Info, she said she will send Front Desk down to help Check us in our Room. Maybe 3-5mins later, Young guy(20's) helps us. Now Entering Room, Very Nice! Fridge(almost normal size), sink, stove, microwave, counter-space to Sit(2 person), like a Studio?, Flat-screen LCD tv(37"?), queen-Sized bed, nice fluffy pillows, closet with sliding mirror doors, table for office work?, comfy type lazy boy chair, AC blast COLD!!(love it), Bathroom plenty of room. This Room blows away any Motel 6/Super 8 type rooms. If you can afford it, Put out the extra 20-30$? Your Room doors are inside building and NOT outside like Motel 6? I felt safer needing a Card key to enter hotel side doors instead of just anyone can get in. I'm sure there's other Hotels that will beat this place, but comparing to places that are under 60-80$ a night.. This place Kills them. I hope this Helps! Read moreGenuine Hotels.com guest review
"It was OK"
Just run of the millGenuine Hotels.com guest review
Response by Extended Stay America Orange County - Cypress Dennis - Thank you so much for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"Great for friends."
If you save a money, this hotel is the best choice. We didn't have any complaint for the facility of the hotel.Genuine Expedia guest review
Response by Extended Stay America Orange County - Cypress Yam - I want to thank you for taking the time to post a review of your stay. It is good to hear that you enjoyed your clean room and our hotels location. We hope your travels will bring you back to our area soon! Thank you again for your kind words.
It was horrible they gave away my room the first night and the second night they put me in a room the stink like dead fish all i can say tha was the worst place i have ever spend a weekend not happy at allGenuine Hotels.com guest review
Like industrial cleaning products and burnt hair. The beds were as hard as a rock. The interiors need a serious makeover.Genuine Hotels.com guest review
"Close to Knotts and Disney"
No maid service if staying less than 8 days. Need new bath towels. Feels like sandpaper.Genuine Hotels.com guest review
The hotel was very clean. The staff was wonderful and very attentive to my needs. I loved having the kitchenette. Breakfast could have been better. Overall, for the price it was great!Genuine Hotels.com guest review
"Hotel was okay."
When we checked in they sent us to a room that hadn't yet been clean. So they gave us a new one. That room was clean but it had a strange smell like someone had cooked a meal and the smell was lingering and mixing with the smell of clean. The smell was faint, so it wasn't too big of a deal. The staff was very friendly though and apologized for sending […] us to a messy room. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Orange County - Cypress Erin - Thank you for taking the time to write a review of your stay. I am sorry to hear your room had a slight odor. I will speak with my housekeeping staff to make sure our cleaning efforts improve when it comes to eliminating odors. Still, I am very glad that found our staff to be friendly. Thank you very much for providing us with your feedback. We hope you will choose to stay with us again in the future.
"New Paint, New Carpet...Same Old Smelly Place"
I go to Cypress for business a couple times a year, and unfortunately I stay at Extended Stay because it's at least $50 a night cheaper than anyplace else (I'm self-employed, so I have to pay for expenses myself). They've added new carpet and new paint, but the place still stinks like it's old, and the employees at the front counter talk like fast robots...just […] repeating the same lines to customers over and over. Both the customer ahead of me and I had to keep asking the guy at the front counter to repeat himself because he was talking so fast; it's as if he was just repeating his script over and over again. I don't really like the place, but I stay there 'cause it's cheaper than other places in the area. I guess some day I'll stop being cheap and stay at the Marriott or Hilton across the street. Read moreGenuine Hotels.com guest review
Carpets were wet by ac unit. Rooms were small. But served its purpose. Front staff was very friendly.Genuine Hotels.com guest review
The one think I would recommend is to have the housekeeping staff make sure that all rooms have trash cans, bath mats, towels-we did not have a trash can in our room-we then asked for one-when we came to our room in the evening and unfortunately didn't notice until morning we were leaving, but the bath mat was taken out along with towels and no replacements […] were put in. When we were checking in there was someone staying there that had many items like this missing from the room. Read moreGenuine Expedia guest review
Response by Extended Stay America Orange County - Cypress Thank you for taking the time to write a review of your stay. I sincerely apologize for not making sure that there were trash cans in the room upon check-in. To prevent this from happening again, my team is checking all of the rooms to make sure everything is accounted for. Still, I am happy to read that you found your room to be comfortable and clean overall. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope you will choose to stay with us again in the future.
The inside of the building has been renovated and everything is clean and nice. TGenuine Expedia guest review
Response by Extended Stay America Orange County - Cypress Angie - Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our location and hotel amenities. We look forward to seeing you in the future, should your travels bring you back to our area.
"Clean and simple"
Loved the kitchenette so we could bring snacks and food. They are too busy for only one person at front counter but the counter help are very nice.Genuine Hotels.com guest review
"all the amenities of home"
I liked having the kitchenette so we could bring our own food and snacks to prepare.Genuine Hotels.com guest review
The hotel is currently under construction. I booked a 2 night stay in a nonsmoking room w/ queen. When I arrived I recieved a smoking room w/ king. I told the guy at the front desk and he said all the rooms say that and that the smell is from the construction. Well, he lied. The room was a smoking room and the smell was definitely not from construction. […] You can smell the difference between the smell of construction (saw dust like smell) and smoke (cigarettes). That was my only disappointment. I did not complain about it because I didn't spend very much time in the hotel anyways. But my allergies were bugging me at night/morning due to the smell. Besides that the hotel wasnt too bad. Knotts Berry Farm and Disneyland are just a few miles away. Read moreGenuine Expedia guest review
"close to resturants and where relatives live"
Nice and quiet easy to take our pet outside with good access to grass area.Genuine Hotels.com guest review
Overpriced, no shampoo in bathroom . Couldn't imagine staying for more than one nightGenuine Hotels.com guest review
"Very disappointed with this hotel."
When my daughter and I stayed there we were not informed the property was under construction. Our phone did not work nor did the alarm clock.The next day we were moved into a different room with the same issues and the room was smaller! The second room had a terrible ordor as well. The next morning we didn't have running water.Genuine Expedia guest review
"Don't stay here."
The place did not have the room I reserved. I showed them the reservation for a two queen suite (one bed for us and one for the kids) which I had double checked and they gave us a one bed room with a terrible pullout! Halls stink, service was terrible, and their breakfast was a joke.Genuine Hotels.com guest review
The hotel was under construction and it has no pool or gym. The breakfast was nothing.Genuine Hotels.com guest review
"Convenient location to destination events."
Room was fine... the hotel looked heavily worn.... regular carpet cleaning wouild be a big improvement. Corporate management should invest in carpet cleaning, paint and general maintenence to give a better first impression and eliminate odors and stuffiness of the hotel hallways, Rooms were fine except smelled like smoke in a non smoking room which […] had ash trays in it... I complained to the fron desk, apparently the next day they had the room cleaned and freshened. I was pleased at that. Bed was very comfortable... Slept Great. In General the value of our stay was very acceptable. Read moreGenuine Hotels.com guest review
"At Least it's Affordable..."
I stayed there for three nights for work-related purposes. When I checked into my room, there was still leftover food in the refrigerator and freezer. The rest of the room was clean, but obviously they didn't clean the fridge. Also, there was what appeared to be mold on the ceiling in the shower. Everything in the room was old; from the carpet, to the […] fixtures, to the kitchenette. On the plus side, they are in the process remodeling the rooms, so hopefully they'll be better than the last one I was in. Read moreGenuine Hotels.com guest review
since the hotel is currently under going renovations I felt the quality of stay was not the best.Genuine Expedia guest review
"slept great - awesome coffee!"
The front desk personnel were very friendly and efficient. The room though not luxurious was clean and comfortable and definitely a good value for the area. I slept very well -- great bed and sheeting, quiet hotel. The coffee in the lobby was definitely well above average! Unexpected perk. Thank you for a nice stay.Genuine Hotels.com guest review
"starting to get run down. Smelliest hotel ever"
Hotel needs renovation--and they are working on it, just not my room. The furnishings were beat up (seats had stains), the plumbing needed repair (I had to call to fix the broken toilet bolts on my toilet and the bathtub creaked when I tried to take a shower). That really didn't bother me as much as the smell. The ventilation or airflow made my room […] (first floor) always smell smoky. At best, it smelled like smoking room that someone tried to deodorize. Both made me want to leave the hotel. It was simply not pleasant. Read moreGenuine Expedia guest review
Tv turned on and changed channels when controller was sitting on bedside table.Genuine Hotels.com guest review
"Not clean for your family"
I had booked a 2 queen bed room, when I arrived there was no more rooms with that. Was put into a King bed and pull-out sofa bed room. Sofa bed that had springs popping into our backs! The tub had a moldy plastic liner.Genuine Expedia guest review
Filthy Loud Stinky Slimy Poor Sticky Smelly HORRIBLE!Genuine Hotels.com guest review
When I made the reservation for our stay I reserved a room with 2 queen beds. After checking in and going to our room we were given a room with 1 king size bed. After letting the front desk know he said there was nothing he could do for us even after telling him we have the confirmation for our specific room. We were not given the proper room until […] the manager came from the back office and fixed the problem. Read moreGenuine Expedia guest review
"4th times the charm"
Upon arrival we had a $100 deposit, pretty normal nowadays. When getting to our room the key didn't work. Our friends room was wrong. They requested two beds and only got one. The staff first said they couldn't grant it but eventually did. When my husband went downstairs to fix our key it still didn't work for a second time. Called from our friends […] room to get assistance. He staff came upstairs and told us we had the wrong room. He opened our door for us and propped it open for us and left. As we were unpacking I checked to see if our key worked and it didn't. Tried using the phone to tell the staff about our problem but the phone didn't work. Not even a dial tone. Went downstairs to get a new key and phone. Finally everything worked!! Comfy bed :) Read moreGenuine Expedia guest review
Hotel was okay. Hasn't been updated for some time.Genuine Hotels.com guest review
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