"The Houskeeping Needs to Improve Here"
The staff is very professional and friendly, however, there is a houskeeping issue at this hotel that has been going on for at least several months. These housekeepers need better training.Genuine Hotels.com guest review
"Staffs are frriendly, but required some improvemen"
I can feel some bad smell, which recall me an old motel on the street, as soon as I entered the room.Genuine Expedia guest review
Good place to stay, rooms clean and adequate for use. Advertised wi-fi and none of our computeres could pick it up. As a business person that is in constant need of this service, it was a hardship. Service desk check in was good, but as usual when someone does there job day after day they become good at it and assume that everyone can follow there rapidi […] fire instructions and questions. Slow it down and have a real customer service experience. Overall was a good experience Read moreGenuine Expedia guest review
We stayed for six nights at an Extended Stay America hotel. When I checked in I was informed that because we were staying for less than a week that there would be no housekeeping services. That was a big, unpleasant surprise. It did not say that on this or the hotel's website. Had I known I probably would have booked elsewhere. I found it unreasonable […] that guests would not have even the most basic of housekeeping services. It was especially problematic since the bed linens barely fit the beds so we essentially had to completely remake the beds every day. Don't get me wrong, I don't mind making my bed in the morning but if I am staying at a hotel, I don't expect to have to make it from the ground up. I also found that while the desk staff were very friendly and helpful, the housekeeping staff that I spoke with were rude. The room itself was fine and the kitchen was clean a useful. However, the beds were extremely loud. The boxsprings are hollow so whenever someone rolled over it was incredibly loud. I don't recommend four guests unless you have earplugs. The location was very convenient to anything you might need and within walking distance to several food places. Read moreGenuine Hotels.com guest review
"Perfect for Business trips."
My husband and I both enjoyed our stay. The weather was extremely hot and the room was wonderfully cool the entire time. We thoroughly enjoyed having the small kitchen. Especially the full sized fridge. The price was perfect. My only complaint was they showed pictures of rooms with couches and we did not have a couch.......and the bathroom mirror had […] toothpaste from the previous the previous stay on it. We would stay again. Read moreGenuine Hotels.com guest review
"This Place Needs to Have Better Housekeeping"
It was mostly good. I stay here every month and every time I stay here, there is usually at least one housekeeping issue that I have to deal with and sometimes I have had to correct the situation myself.Genuine Hotels.com guest review
The hotel clerk was very friendly on check-in. I was on the 3rd floor and when I got off the elevator saw a sign indicating this was a smoking floor. I had requested a non smoking room. The room was dated and appeared to be clean and neat. It included a kitchenette. The refrigerator top was at eye level and the top was filthy!!! It would have been impossible […] to have been wiped clean in the past few months.The rest of the room appeared clean. The bed was not too comfortable and the pillows flat. It was just for one night and the other hotels in the area were full so I didn't have much choice. The sink in the kitchen didn't drain and even though the description of the room included toiletries, there was only toilet paper and tissue provided. No soap, shampoo, lotion, etc. I did call the front desk and there was soap down there so I went down and got some. I don't think I would stay there again. Read moreGenuine Hotels.com guest review
I was quite impressed by the kitchen, it was almost fully equipped. The hotel room had more to offer than more expensive hotels in the area where I have stayed before. There are nice resturants around the hotel, so I didn't have to drive for lunch or dinner.Genuine Hotels.com guest review
"Overall great stay."
Everything was great about this hotel. Front desk was super friendly. The only thing bad I could say was we had our DND sign on our door, took it off around 10am and our room was never cleaned. I'm sure they checked early in the morning and saw the sign up, but management should have them double check again to make sure. I'm sure this happens quite […] often, as I used to work in a hotel and housekeeping did this on a daily basis. It's managements responsibility to get them to double check. If it weren't for that our stay would have been perfect. Read moreGenuine Hotels.com guest review
"Okay for the price"
Bed was not comfortable, never got the wifi working. Hard towels.Genuine Expedia guest review
This location in particular has a serious housekeeping issue which I addressed with the hotel manager on 8/10/12.Genuine Hotels.com guest review
"It met my needs for the 2 days stay."
The hotel is very old. Needs major updates and to many pets.Genuine Hotels.com guest review
I was very comfortable.Genuine Hotels.com guest review
"Not worth the price"
The rooms are filthy! We have a 10 month old girl and I did not want to put her on the carpet. There was cat urine on the A/C vent. And the room had a strange smell. The beds were extreamly noisy due to the old box springs. I would not stay here again.Genuine Hotels.com guest review
The location was great and thats all. The bed was horrible!!! I even looked into getting a different hotel the night I checked in. HORRIBLE bed. Saw a cockroach the first night there. If you don't stay more than seven nights they don't do room service. When I asked for new towels they asked me to bring my old ones to them. I will NEVER stay here ag […] ain. Read moreGenuine Hotels.com guest review
"The special Vacation"
Only stayed 2 nites as house was Tented for Termites. Hotel was nice and close to places to eat at if didnt want to use the very nice kitchen area in room. Had good TV viewing. place was quiet and clean. Enjoyed the 2 nites pretended I was on vacation.Genuine Expedia guest review
It was horrible. I booked and paid for a non smoking room and ended up with a smoking room and was told they were booked and couldn't move me.Genuine Hotels.com guest review
"read it if you are a light sleeper"
Squeaky, noisy beds...you can not turn around without waking yourself or someone on bed next you up....Genuine Expedia guest review
Excellent cheap choice, not far from Disneyland! Breakfast awful, coffee, water and muffins only ...Genuine Expedia guest review
"Ok for one night"
We came in late at night.. It was hard to get in. We only stayed one night. The bed was not very comfortable but the room was nice. Good for a quick stay.Genuine Hotels.com guest review
"This place has an odor problem!!! BAD!!!"
First it took over 5 minutes for athe front desk person to come. Then we go up to the room, we step out of the elevator and a horrible smell hit us in the face!!! We thought that it must be something someone was cooking. We opened the door to the room and it was "okay" , old but it looked clean. Until we went to the restroom and turned on the light!! […] The vent put out a smoke smell so bad that it chocked me. We left to go to dinner, and wanted to talk to the front desk, but it was dark behind the counter with a sign with a phone number. Ridicules!!!! After dinner we came back got ready for bed. Which was as hard as a rock!! We didn't stay for the second night!!! Do not stay here!!! Read moreGenuine Hotels.com guest review
"A good nights sleep"
This hotel is a great place to stay for 1 or many days. Try it you will like it! Clean, good service and a good kitchen to boot.The only thing that was missing was the ice machine.Genuine Hotels.com guest review
excellent value, comfortable, clean, highly recommend; desk receptionist not available 24 hours; hotel a little difficult to find; sign posted on Valley View and Katella would be helpful.Genuine Hotels.com guest review
Hotel was great. Staff was awesome and so helpful. On arrival we had a slight problem with the toilet but night staff found us another room very quickly and without hassle. If I ever return to Anaheim, I will definitely rebook this hotel. The rooms were older but very very clean. All in all it was a very nice place to stay. I was very satisfied. Thank […] you. Read moreGenuine Hotels.com guest review
"Friendly & Welcoming Staff"
I had a good stay.Genuine Hotels.com guest review
It was ok for a one night stay. They indicated breakfast. Its more like a little fruit and beverages. Expected a better breakfast.Genuine Expedia guest review
"Excellent Customer Service & Great Amenities"
I truly enjoyed my stay at the Homestead Extended Stay in Cypress. My unit was exceptionally quiet, private, & above all AFFORDABLE. Additionally, my unit was also very clean, well-maintained and stocked with every conceivable amenity. Most importantly, the Homestead front desk & customer service staff appeared well-trained and was at all times polite, […] considerate and quick to respond. I enjoyed my stay so much that I not only extended it twice - but am about to extend it a third time. The Homestead will always be my first choice when business or pleasure brings me back to this part of Orange County. Read moreGenuine Hotels.com guest review
"Extended stay, cypress"
It took a bit to check in, but the poor gal was swamped. When we got to the room I was impressed by the kitchenette and the cute little dining area. The bed however was uncomfortable and the two pillows on the bed looked comfortable but flattened down considerably when you laid on them. When we realized there was no soap in the room, we called the front […] desk and were told the hotel was completely out of soap.... How does that even happen?! Read moreGenuine Hotels.com guest review
Enjoyed my stay. We loved the new TV's.Genuine Hotels.com guest review
"good affordable place to stay"
Only down fall was that it has no hot tub or pool and since it is extended stay room service was a little weird done weekly not NightlyGenuine Expedia guest review
"Homestead Orange County-Cypress"
Very friendly and helpful staff at front desk. Room was average size and clean. Kitchen area well stocked and convienient. Towels were abrasive and stiff. Beds were as hard as granite and very squeeky. Should have brought our own pillows. We we in town for an event and only stayed 1 night, so for the price, this hotel was suitable.Genuine Hotels.com guest review
The rooms are clean but the hallways and carpeting are not very clean. The hallways also have a very odd and unpleasant smell which may be due to people cooking in their rooms.Genuine Expedia guest review
"nice quiet room"
No food but very comfortable and quietGenuine Hotels.com guest review
"Homestead Cypress- great location"
My family of 4 were comfortable in the King size bed with sleeper sofa. Great floor plan. We also brought our mini shnauzer and he was comfortable as well. Great for going to Knott;s, Disneyland, or going to Belmont Shore or Huntington Beach. The kitchen had everything we needed. Nothing but good to say about our stay. We will be back.. GerryGenuine Hotels.com guest review
"don't stay here"
the room is dusted and cleaned every 7 days, the dishes are never washed or changed by staff (you have to wash them yourself), the beds are not made daily, if you want fresh towels you have to ask for them. the bathroom was dirty, i would not recommend this hotel, the only good things were the price and the location, but next time i would rather pay […] the extra 20 bucks to stay somewhere that at least looks cleaner Read moreGenuine Expedia guest review
Excellent service!Genuine Hotels.com guest review
"Friendly and clean hotel"
One of the friendliest and cleanest extended stay hotel I'd stay in for a long time. Staff are there to help at any time. Well recommended.Genuine Hotels.com guest review
"Homestead Hotel, Cypress CA room 335"
This is a hotel we have stayed in on several occassions. This time, the bed was hard. The linens were so old, the elastic around the edge of the bottom sheet no longer holds. The pillows were awful and only 2 in the room. The bedspread had cigarette burn holds in it. This was suppose to be a smoke free room, which it appeared to be. So, why did the […] spread have holes? The bathtub drain was plugged so that the water did not drain as you showered. Read moreGenuine Hotels.com guest review
"Homestead Suites, Cypress CA"
Basic, clean hotel. Very friendly, helpful staff. Good value for the price.Genuine Hotels.com guest review
"Good business hotel"
Typical Homewood Suites. The carpets were a little dirty, but overall a good value.Genuine Hotels.com guest review
"will go back great value"
nice room,good value,very nice place. only down side was that bed could have been more comfortable.Genuine Expedia guest review
"Cleanest room ever"
We found this hotel to be very clean, quiet and comfortable. Will stay again.Genuine Expedia guest review
"Just an OK hotel"
It was just ok. Room was average. No shampoo/conditioner in the bathroom. But close to disneyland.Genuine Hotels.com guest review
This place is just what I need, but the air in the plumbing lines and the proximity of the laundry facility to the guest rooms made for many very sleepless and noisy nightsGenuine Hotels.com guest review
"Don't Arrive Late!"
My soul reason for not recommending this hotel was that my husband flew in for a funeral and were late in arriving at the hotel. I had requested a non-smoking room, but we received a smoking one. They had the air conditioning unit blowing full blast with the window open and the bathroom fan going as well. As it was late, there were no non-smoking rooms […] available. We had to leave early for the funeral the next day and did not get time to change our room and move out stuff first. We left the room with everything going all night and day. We did not realize that we had to bring out dirty towels down to the main desk every day to receive clean ones - that was inconvenient. There is no cleaning of room until 7 days, so we had to empty our trash as well. I chose a hotel with interior entrances as I felt it would be safer than those with exterior ones. However, the hallways and elevators reeked of smoke, which I was afraid was going to get into our clothes (we had to fly to another location after this one). I would not take that chance again, I'm afraid. Both desk clerks we encountered were friendly, and we did like the full refrigerator and freezer. Perhaps if we had our kids and were staying longer I might risk this hotel again, but I'll look elsewhere for a shorter stay next time. Read moreGenuine Hotels.com guest review
"Homestead Orange County-Cypress"
I was very happy with the room. The staff was very friendly and helpful, and for me it was in a very good location. There were a few resturants within a 2-3 minute walk and overall I was quite pleased with my stay. I would recommend this hotel to others.Genuine Hotels.com guest review
"clogged drains and loud noise"
one of the worst hotels we have ever stayed at. all the drains were backed up with egg still in the sink. loud banging noise ,the staff denied there was a noise.finally after going to the front desk we were moved to a new room with the same problem ,backed up drains! rude staff , would not recommend to anyone for any reason.Genuine Hotels.com guest review
"Wouldn't stay here again"
Yes, the location is good and the price is right. However, the bed was not comfortable, and we booked a non-smoking room but the room stank of smoke. There were no rooms to switch to because the place was fully booked. My face and nose itched all night from allergies to the smoke. The morning receptionist admitted to me that the room was actually a […] smoking room and apologized but didn't offer any compensation. Wouldn't take the risk of ending up in that same situation again. Read moreGenuine Hotels.com guest review
"A Nice Affordable Stay"
I was looking for a place to stay to attend my cousins wedding at last minute and i hoped on hotels.com and found Homestead at a reasonable price and I was happy with my stay. The hotel was cleaned when I arrived. The area was quiet and safe. I highly recommend it.Genuine Hotels.com guest review
"Would stay there again. Loved it."
Everything was very easy, the price was the best part. Lots of assistance on the phone. Thank you,Genuine Expedia guest review
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