"Hotel was okay."
When we checked in they sent us to a room that hadn't yet been clean. So they gave us a new one. That room was clean but it had a strange smell like someone had cooked a meal and the smell was lingering and mixing with the smell of clean. The smell was faint, so it wasn't too big of a deal. The staff was very friendly though and apologized for sending […] us to a messy room. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Orange County - Cypress Erin - Thank you for taking the time to write a review of your stay. I am sorry to hear your room had a slight odor. I will speak with my housekeeping staff to make sure our cleaning efforts improve when it comes to eliminating odors. Still, I am very glad that found our staff to be friendly. Thank you very much for providing us with your feedback. We hope you will choose to stay with us again in the future.
"New Paint, New Carpet...Same Old Smelly Place"
I go to Cypress for business a couple times a year, and unfortunately I stay at Extended Stay because it's at least $50 a night cheaper than anyplace else (I'm self-employed, so I have to pay for expenses myself). They've added new carpet and new paint, but the place still stinks like it's old, and the employees at the front counter talk like fast robots...just […] repeating the same lines to customers over and over. Both the customer ahead of me and I had to keep asking the guy at the front counter to repeat himself because he was talking so fast; it's as if he was just repeating his script over and over again. I don't really like the place, but I stay there 'cause it's cheaper than other places in the area. I guess some day I'll stop being cheap and stay at the Marriott or Hilton across the street. Read moreGenuine Hotels.com guest review
Carpets were wet by ac unit. Rooms were small. But served its purpose. Front staff was very friendly.Genuine Hotels.com guest review
The one think I would recommend is to have the housekeeping staff make sure that all rooms have trash cans, bath mats, towels-we did not have a trash can in our room-we then asked for one-when we came to our room in the evening and unfortunately didn't notice until morning we were leaving, but the bath mat was taken out along with towels and no replacements […] were put in. When we were checking in there was someone staying there that had many items like this missing from the room. Read moreGenuine Expedia guest review
Response by Extended Stay America Orange County - Cypress Thank you for taking the time to write a review of your stay. I sincerely apologize for not making sure that there were trash cans in the room upon check-in. To prevent this from happening again, my team is checking all of the rooms to make sure everything is accounted for. Still, I am happy to read that you found your room to be comfortable and clean overall. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope you will choose to stay with us again in the future.
The inside of the building has been renovated and everything is clean and nice. TGenuine Expedia guest review
Response by Extended Stay America Orange County - Cypress Angie - Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our location and hotel amenities. We look forward to seeing you in the future, should your travels bring you back to our area.
"Clean and simple"
Loved the kitchenette so we could bring snacks and food. They are too busy for only one person at front counter but the counter help are very nice.Genuine Hotels.com guest review
"all the amenities of home"
I liked having the kitchenette so we could bring our own food and snacks to prepare.Genuine Hotels.com guest review
The hotel is currently under construction. I booked a 2 night stay in a nonsmoking room w/ queen. When I arrived I recieved a smoking room w/ king. I told the guy at the front desk and he said all the rooms say that and that the smell is from the construction. Well, he lied. The room was a smoking room and the smell was definitely not from construction. […] You can smell the difference between the smell of construction (saw dust like smell) and smoke (cigarettes). That was my only disappointment. I did not complain about it because I didn't spend very much time in the hotel anyways. But my allergies were bugging me at night/morning due to the smell. Besides that the hotel wasnt too bad. Knotts Berry Farm and Disneyland are just a few miles away. Read moreGenuine Expedia guest review
"close to resturants and where relatives live"
Nice and quiet easy to take our pet outside with good access to grass area.Genuine Hotels.com guest review
Overpriced, no shampoo in bathroom . Couldn't imagine staying for more than one nightGenuine Hotels.com guest review
"Very disappointed with this hotel."
When my daughter and I stayed there we were not informed the property was under construction. Our phone did not work nor did the alarm clock.The next day we were moved into a different room with the same issues and the room was smaller! The second room had a terrible ordor as well. The next morning we didn't have running water.Genuine Expedia guest review
"Don't stay here."
The place did not have the room I reserved. I showed them the reservation for a two queen suite (one bed for us and one for the kids) which I had double checked and they gave us a one bed room with a terrible pullout! Halls stink, service was terrible, and their breakfast was a joke.Genuine Hotels.com guest review
The hotel was under construction and it has no pool or gym. The breakfast was nothing.Genuine Hotels.com guest review
"Convenient location to destination events."
Room was fine... the hotel looked heavily worn.... regular carpet cleaning wouild be a big improvement. Corporate management should invest in carpet cleaning, paint and general maintenence to give a better first impression and eliminate odors and stuffiness of the hotel hallways, Rooms were fine except smelled like smoke in a non smoking room which […] had ash trays in it... I complained to the fron desk, apparently the next day they had the room cleaned and freshened. I was pleased at that. Bed was very comfortable... Slept Great. In General the value of our stay was very acceptable. Read moreGenuine Hotels.com guest review
"At Least it's Affordable..."
I stayed there for three nights for work-related purposes. When I checked into my room, there was still leftover food in the refrigerator and freezer. The rest of the room was clean, but obviously they didn't clean the fridge. Also, there was what appeared to be mold on the ceiling in the shower. Everything in the room was old; from the carpet, to the […] fixtures, to the kitchenette. On the plus side, they are in the process remodeling the rooms, so hopefully they'll be better than the last one I was in. Read moreGenuine Hotels.com guest review
since the hotel is currently under going renovations I felt the quality of stay was not the best.Genuine Expedia guest review
"slept great - awesome coffee!"
The front desk personnel were very friendly and efficient. The room though not luxurious was clean and comfortable and definitely a good value for the area. I slept very well -- great bed and sheeting, quiet hotel. The coffee in the lobby was definitely well above average! Unexpected perk. Thank you for a nice stay.Genuine Hotels.com guest review
"starting to get run down. Smelliest hotel ever"
Hotel needs renovation--and they are working on it, just not my room. The furnishings were beat up (seats had stains), the plumbing needed repair (I had to call to fix the broken toilet bolts on my toilet and the bathtub creaked when I tried to take a shower). That really didn't bother me as much as the smell. The ventilation or airflow made my room […] (first floor) always smell smoky. At best, it smelled like smoking room that someone tried to deodorize. Both made me want to leave the hotel. It was simply not pleasant. Read moreGenuine Expedia guest review
Tv turned on and changed channels when controller was sitting on bedside table.Genuine Hotels.com guest review
"Not clean for your family"
I had booked a 2 queen bed room, when I arrived there was no more rooms with that. Was put into a King bed and pull-out sofa bed room. Sofa bed that had springs popping into our backs! The tub had a moldy plastic liner.Genuine Expedia guest review
Filthy Loud Stinky Slimy Poor Sticky Smelly HORRIBLE!Genuine Hotels.com guest review
When I made the reservation for our stay I reserved a room with 2 queen beds. After checking in and going to our room we were given a room with 1 king size bed. After letting the front desk know he said there was nothing he could do for us even after telling him we have the confirmation for our specific room. We were not given the proper room until […] the manager came from the back office and fixed the problem. Read moreGenuine Expedia guest review
"4th times the charm"
Upon arrival we had a $100 deposit, pretty normal nowadays. When getting to our room the key didn't work. Our friends room was wrong. They requested two beds and only got one. The staff first said they couldn't grant it but eventually did. When my husband went downstairs to fix our key it still didn't work for a second time. Called from our friends […] room to get assistance. He staff came upstairs and told us we had the wrong room. He opened our door for us and propped it open for us and left. As we were unpacking I checked to see if our key worked and it didn't. Tried using the phone to tell the staff about our problem but the phone didn't work. Not even a dial tone. Went downstairs to get a new key and phone. Finally everything worked!! Comfy bed :) Read moreGenuine Expedia guest review
Hotel was okay. Hasn't been updated for some time.Genuine Hotels.com guest review
There was a horrible smell when entering the check in area....like raw sewage. I had requested an upper floor away from the elevator and these irequests did not get communicated and was put on the ground floor right at the entrance to the lobby. When I asked to move I was told it was the room that was assigned to me and if I wanted to change I would […] have to wait a couple of hours for one one on the second floor to be cleaned. Since I didn't want to wait a few hours to relax after a long day I took the room anyway. It was very noisy and I could hear every conversation from every person walking by the room. In addition, there were only 4 tiny flat pillows and the tiny bath towels were skimpy and threadbare. I WILL NOT BE BACK TO THIS HOTEL EVER AGAIN, Read moreGenuine Hotels.com guest review
This should not be called a hotel. Its dark and dingy and has no character. Stay awayGenuine Hotels.com guest review
The hotel is close to some restaurants and is in a good location.Genuine Expedia guest review
"Nice but noisey"
The rooms are comfortable, but with the A/C and the refrigerator going on and off all night, it is a noisey room. Bring some earplugs. Overall a nice hotel with plenty of restaurants within walking distance.Genuine Hotels.com guest review
lots of Restaurants close by and Disneyland is close by.Genuine Hotels.com guest review
"dirty rooms/ good service"
we booked a two queen studio. When we got to our floor, there was a foul smell in the hallway. When we went into our room, one of the beds was covered in long hairs. Not one or two hairs, but over 20. It was nasty. The only positives was the area seemed safe, and the front clerk was very polite and helpful, he did replace our linens and apologize about […] the condition fo the room. Read moreGenuine Expedia guest review
The hotel was near shopping and restaurants. I would recommend this hotel for business travelers.Genuine Expedia guest review
1. BREAKFAST IS MORE THAN POOR : ONLY COFFEE & MUFFINS, NO JUICE, NO TOAST; AND YOU HAVE TO TAKE THAT INTO YOUR ROOM BECAUSE NO BREAKFAST ROOM. 2. NOBODY AT THE LOBBY AT NIGHT AND ELECTRONIC KEY NOT WORKING PROVIDING YOU TO ENTER THE HOTEL !!!Genuine Hotels.com guest review
"Convenient to Disneyland and Knott's Berry Farm"
Amenities were lacking. Breakfast was limited to instant oatmeal, muffins, and oatmeal bars. Room was small and layout was poor for use as an extended stay.Genuine Hotels.com guest review
This hotel looks good outside but some kind of construction at the first floor going on. Hallway smell cigarette smoke. The shower makes a huge noise seems like an issue on the pipe/plumbing. The only good thing staff friendly and courteous.Genuine Hotels.com guest review
"Great for extended stay"
Great central location, plenty of room and facility to cook your own meal when you're sick of eating outGenuine Expedia guest review
"Definitely not great"
Stayed here for 4 nights.. First the positives : The check-in process was quick and easy, There were luggage carts in the lobby to use, The staff were helpful and friendly, The hotel is situated just a few miles away from Disneyland and major freeways, The wireless internet connectivity was good enough. Now for the bad parts : The carpets are very old […] and had a strange smell(though not unbearable) - it might be from overuse of air freshener, There is no housekeeping if you stay less than 7 days, which is a very huge inconvenience, You have to make several trips to the lobby for little things like towels, soaps etc, The breakfast offered is ridiculous - its pretty much coffee and some old muffins. Overall, it depends on what your priorities are and how long you stay. Bryan at the front desk was very helpful. Read moreGenuine Hotels.com guest review
"Ok location but not comfortable beds"
Ok location & clean but not comfortable beds (very firm) we all woke up w/ backache. Inconvenience.. Missing utensils at kitchen.Genuine Hotels.com guest review
"Friday night in December"
Our room needed new carpet. It was a ok room and Hotel. Bryan at the front desk was very friendly & accommodating. Breakfast definitely wasn't! What a poor excuse!Genuine Hotels.com guest review
"This Place is Becoming Dumpy"
There were multiple things wrong in the room.Genuine Hotels.com guest review
I stay at this location on a regular basis and the carpeting in the hallways needs to be cleaned like yesterday! It has gotten increasingly worse over the last couple of months.Genuine Hotels.com guest review
"clean quiet comfortable"
The only complaint I had was that there was not someone at the front desk consistently. Room was clean, comfortable, quiet, and had a 32" flat screen. I would go back.Genuine Hotels.com guest review
Only 20 mins away from Disneyland!! And rooms are clean. Money worth spend in this hotel.Genuine Hotels.com guest review
"The Houskeeping Needs to Improve Here"
The staff is very professional and friendly, however, there is a houskeeping issue at this hotel that has been going on for at least several months. These housekeepers need better training.Genuine Hotels.com guest review
"Staffs are frriendly, but required some improvemen"
I can feel some bad smell, which recall me an old motel on the street, as soon as I entered the room.Genuine Expedia guest review
Good place to stay, rooms clean and adequate for use. Advertised wi-fi and none of our computeres could pick it up. As a business person that is in constant need of this service, it was a hardship. Service desk check in was good, but as usual when someone does there job day after day they become good at it and assume that everyone can follow there rapidi […] fire instructions and questions. Slow it down and have a real customer service experience. Overall was a good experience Read moreGenuine Expedia guest review
We stayed for six nights at an Extended Stay America hotel. When I checked in I was informed that because we were staying for less than a week that there would be no housekeeping services. That was a big, unpleasant surprise. It did not say that on this or the hotel's website. Had I known I probably would have booked elsewhere. I found it unreasonable […] that guests would not have even the most basic of housekeeping services. It was especially problematic since the bed linens barely fit the beds so we essentially had to completely remake the beds every day. Don't get me wrong, I don't mind making my bed in the morning but if I am staying at a hotel, I don't expect to have to make it from the ground up. I also found that while the desk staff were very friendly and helpful, the housekeeping staff that I spoke with were rude. The room itself was fine and the kitchen was clean a useful. However, the beds were extremely loud. The boxsprings are hollow so whenever someone rolled over it was incredibly loud. I don't recommend four guests unless you have earplugs. The location was very convenient to anything you might need and within walking distance to several food places. Read moreGenuine Hotels.com guest review
"Perfect for Business trips."
My husband and I both enjoyed our stay. The weather was extremely hot and the room was wonderfully cool the entire time. We thoroughly enjoyed having the small kitchen. Especially the full sized fridge. The price was perfect. My only complaint was they showed pictures of rooms with couches and we did not have a couch.......and the bathroom mirror had […] toothpaste from the previous the previous stay on it. We would stay again. Read moreGenuine Hotels.com guest review
"This Place Needs to Have Better Housekeeping"
It was mostly good. I stay here every month and every time I stay here, there is usually at least one housekeeping issue that I have to deal with and sometimes I have had to correct the situation myself.Genuine Hotels.com guest review
The hotel clerk was very friendly on check-in. I was on the 3rd floor and when I got off the elevator saw a sign indicating this was a smoking floor. I had requested a non smoking room. The room was dated and appeared to be clean and neat. It included a kitchenette. The refrigerator top was at eye level and the top was filthy!!! It would have been impossible […] to have been wiped clean in the past few months.The rest of the room appeared clean. The bed was not too comfortable and the pillows flat. It was just for one night and the other hotels in the area were full so I didn't have much choice. The sink in the kitchen didn't drain and even though the description of the room included toiletries, there was only toilet paper and tissue provided. No soap, shampoo, lotion, etc. I did call the front desk and there was soap down there so I went down and got some. I don't think I would stay there again. Read moreGenuine Hotels.com guest review
I was quite impressed by the kitchen, it was almost fully equipped. The hotel room had more to offer than more expensive hotels in the area where I have stayed before. There are nice resturants around the hotel, so I didn't have to drive for lunch or dinner.Genuine Hotels.com guest review
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