The front desk and the rest of the staff were accommodating when at the last minute i needed to check in early and no rooms were cleaned or available at that particular moment. They were quick to meet my needs and assure that my stay at their hotel was going to be a pleasant one. Everyone was very friendly, the room was nice and clean and my stay was […] absolutely nice and enjoyable. I will be back. Read moreGenuine Expedia guest review
Never came to clean room during our 2 day stay. Rooms were not what we ordered, and almost couldn't get into 1. Got in late, but no service rep was around, had to call twice to get an attendee while students waiting in van and it was freezing and raining while i stood by door. Rooms were just trashyGenuine Hotels.com guest review
"It worked out great"
We had never stayed in an Extended Stay before but we ere very happy with how it all turned out. When we (myself and my 4 & 9 yr old daughters) checked in we were issued a room and in short order found that I couldn't get the AC to cycle on. I called the front desk and was immediately issued a different room. This one seemed to be fine. It was a bit […] "lived in" and so not in pristine condition (I guess it is an "Extended Stay" and that should be expected) however it all seemed to be nice & clean and neatly folded/stacked. I found the beds to be somewhat less comfy than what we were used to in hotels but they weren't uncomfortable. The 2 burner stove was nice, we didn't have to eat everything out. The light in the vent hood was burned out and the desk was happy to give me a new one. apparently she still put in a maintenance request because next morning maintenance came by to make sure there were not more problems with it. The room with the sofa bed out was cozy but it was family time and we were all very happy with the outcome. We would definitely book it again. Read moreGenuine Hotels.com guest review
"Save yourself the headache"
The hotel staff was terrible at customer service. There is a doorbell you have to ring to enter the lobby and I stood there for 15 minutes while the lobby clerk was nowhere to be found. When i finally got in to check in at 3:10pm i was told my room wouldn't be ready for another hour. Check In time was at 3pm....Once i finally got assigned a room it […] turned out the room was already booked to another customer, AND they were inside of the room. There was no remote and the air conditioner did not work. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Dallas - Coit Road Chaise - Thank you for taking the time to write a review of your stay. I sincerely apologize that your room was not ready at the proper time. Your comments were reviewed by the staff, and we will take the proper steps to make sure your experience is not repeated. As well, I will be working with the entire staff, coaching them on how to provide our guests with better customer service moving forward. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"Suprisingly great customer service"
The girl that checked me in was awesome she said she was getting a visit from corporate in a few days and I can see why. Awesome hotelGenuine Hotels.com guest review
"It was okay."
Got a room for two nights for a really great price through expedia's unpublished hotel rates. Not super clean. In a so-so part of town and not a quiet as I would have preferred. However, it was good for my budget.Genuine Expedia guest review
Hardest bed I have ever been on. Hotel tried to charge me twice. Avoid this hotelGenuine Hotels.com guest review
"Cheap, adequate hotel if you know what to expect."
I selected this hotel because it was close to my destination and was very, very inexpensive. I was surprised to find it had a full kitchen with large refrigerator/freezer, two burner electric stove, sink, vent hood, microwave and toaster. It also had all the kitchen utensils you would need, and a two seat dining table. Very compact, but very usable. […] The bed was comfortable and the a/c worked great. For the downside, when I arrived there was no toilet paper, the wireless internet password didn't work, there was a wet towel in the sink, dead beetle on the floor, crumbs in the microwave, and a couple of unidentifiable things in the refrigerator. When I went back to get some toilet paper in the office and ask about the wireless, they were gone (fortunately for only 30 minutes). Later when I went back they were able to fix those problems. This was about 10:30 at night. There was a guy there trying to get his reserved room, but they were unable to accomodate him for almost an hour because the person behind the counter had started what he called an audit. This made the computer unusable, which was the only way he could check someone in. Later on another person showed up and was sent away until later. There was no soap or shampoo anywhere. I didn't ask, but I suspect those aren't provided. But it is an extended stay hotel so you have to know what to bring. Read moreGenuine Expedia guest review
Response by Extended Stay America - Dallas - Coit Road Thank you for taking the time to write a review of your stay. I am so glad that you liked your in-room kitchen, comfortable bed and our hotel's location. Still, I am sorry that your room was unclean and our staff did not attend to your needs in a timely fashion. In response to this feedback, I am working with the housekeeping staff to improve our cleaning standards and am going to coach the entire staff on how to prioritize responsibilities so our guests are taken care of efficiently moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"Very Convenient to Medical City"
Small studio, adequate and utilitarian. No restroom in the lobby caused me to have a slight accident trying to make it to my room in time.Genuine Expedia guest review
In one word this hotel was NASTY!!! I reserved a room non smoking with 2 double beds. When we got there they did not have a room with 2 double beds as was confirmed. And the room smelled so bad of smoke we could not even stay there. The hotel looked like a drug place. Do not refer anyone to this slum hotelGenuine Hotels.com guest review
The room was very small. The walls looked horrible, and so did the carpet. The smell of the room was not fresh when walking in. The bed is entirely too hard and all you get is one flat pillow to lay on. I did not get any sleep the whole night. The service is great but the rooms aren't. Definitely won't be staying here again.Genuine Hotels.com guest review
this hotel was under new management and they have not had it very long. there was no restroom in the lobby, inconvienent after a long drive. the room was kind of shabby and worn looking. needed paint and fixing up, tub was dirty looking and tub shower faucet didn't work properly. probably was clean but just didn't look it. there was a lot of people […] coming and going at all hours of the night. could clearly hear lots of doors closing and cars all night.g Read moreGenuine Expedia guest review
Very good, may retrun.Genuine Hotels.com guest review
We had reserved a room with two queen beds, since my husband and I were traveling with our two young grandchildren. I called in the afternoon to say we would be arriving around 9. When we got to our room, we found a room with 1 queen bed, and one couch. It's now time to put these children to bed (ages 3 and 5), and I have no bed for them. I called the […] office ---- they said that there were no rooms available with two queen beds, that they gave us the room with the pull-out couch to compensate..... however, there were no sheets, pillows, or blankets for the pull-out. My husband then had to go to the office where they gave him the bedding, and we put the bed together. Naturally, this was a difficult time with two children who needed to sleep. In addition, after checking in and getting our key, we had to wander around in the dark trying to find our room. There were simply no signs to indicate where rooms were, other than the number on the door --- which was not easily visible from a car. The clerk did not give us directions or a map. Breakfast was lacking, to say the least. The children picked up granola bars and muffins, but there was no milk or juice. Only coffee and tea. Our next stop was McDonald's. Read moreGenuine Expedia guest review
"Very Nice Location"
Just a wonderful stay great staff.Genuine Hotels.com guest review
"Do not waste your money even if it is cheaper!!!"
This place was not clean at all. Bathroom smelled, cobwebs in kitchen, counters were sticky, hairs on the bathroom floor. Bathtub was dirty, stained. An electrical outlet was hanging off the wall.Genuine Expedia guest review
The first room I was given not prepared at all ! The trash bins were full, bd was a mess. The bed sheet had blood stain. I have no complan about the 2nd room..Genuine Expedia guest review
the non smoking room smelled and had ash trays in it. I would not stay there again.Genuine Hotels.com guest review
My house had a pipe burst so I reserved a room for me and my kids with a double bed everything looked fine until we walked in. the ceiling had water damage and it was getting ready to fall in the bed which was,wet from the water leaking into the room I called the front desk and it took 30 minutes to respond to my request I was then called about an hour […] later and told that the hotel owner was going to contact me. that never happened and they transferred us into 2 different rooms 1 of the rooms smelled like mildew the other ones smelts just like old noodles never again will I ever go to the hotel ever again. Read moreGenuine Hotels.com guest review
The bed was hard as a rock, coffee pot and mugs but no coffee. No shampoo. The staff seemed to be nice, but the room was not what I expected.Genuine Hotels.com guest review
"old and dirty"
The front desk lady was very nice-the room however was very gross, make up and dirt on sheets, toilet plunger in bathroom-wore flip flops - did not see roaches-but just knew they were there-gross. Checked out immed next day. Not what was expected from brand,Genuine Hotels.com guest review
"Waited just to check in for fifteen minutes..."
This is a value only property. Location is decent, but the service here virtually non-existent . I waited 15 minutes just to check-in at 7:00 pm, nobody answered the buzzer. Then, the room key wouldn't work, then they found another room, i tried that one, but it had not been cleaned. So an hour later, I still had not gotten in the room...Genuine Hotels.com guest review
"You get what you pay for"
Ok for the price. It includes a small kitchen but the room is very basic. The bathroom is basically a sink, toilet and shower head on the wall. It's right by the highway so pretty noisy. The people that live in the hotel are sketchy. But if you need a cheap place to sleep for a night it gets the job done. Also, bring your own soap and shampoo.Genuine Hotels.com guest review
I needed to find a room at the last minute for a big trade show that had most other hotels in town booked. For the price, this room was maybe even a bit more than I would have expected. The beds were not the best quality, but everything else was okay. Some of the posts made it sound like this was a bad neighborhood with hookers and other stuff going […] on. I was there four nights and that was not the case at all. How can the neighborhood be bad when the only buildings around you for 1/4 mile are high-rise office buildings, a Jewish private school and a big hospital. As for convenience, it's 1/2 mile to the Forest Ave. train station and there was plenty of parking at the lot. I was in town for a convention downtown and the train made it as convenient as if I had stayed downtown for 10 times as much. Read moreGenuine Hotels.com guest review
"This hotel is POORLY managed, Bad Experience!"
I am a professional and travel a lot for work. I stay in many hotels and this hotel is the WORST I have encountered. Management and staff are rude! Rooms are gross. Nothing works like tv. Was locked out of my room by the door lock. I had my key but the lock would not work. I left my room at midnight to go outside to get drink in machine and came back […] and it wouldn't work. Staff on duty could not get their cards to work either. They told me I would have to wait until the next day to gain access. They put me in another room. This was unacceptable with me so I contacted a locksmith which costed me $199.00! This hotel is a complete JOKE! DON"T STAY HERE! Shady! Shady! Read moreGenuine Hotels.com guest review
Staff was very nice and reacted immediatly to the multiple malfunctions realized during my stayGenuine Hotels.com guest review
"it was ok"
The first room that they gave me was filthy had dirty dishes in the sink food wrappers. Night stand was ontop of the bed. This was not what I expected from this.Genuine Hotels.com guest review
"It'll do in a pinch"
It was what we were looking for @ the time, just a place to rest up. It accomplished that. No more, No lessGenuine Hotels.com guest review
just o.k.Genuine Hotels.com guest review
Front desk clerk was rude and has attitude and also double charged me when I already had a room. Stayed there before with no problems but I doubt I will return.Genuine Hotels.com guest review
"convenient but creepy"
Did not like my stay at Homestead Studio Suites at all. For the price the room was OK. Not very clean and definitely showing some wear and tear. What made me most uncomfortable were the guests that were clearly transients using the hotel as pay by the day apartments. Some of them just "hanging around" and watching everyone else come and go. Made for […] a very creepy atmosphere for a business traveler. Read moreGenuine Hotels.com guest review
"Very different first night"
When we arrived there was someone in the room we were given, they sent us to another room which had not been cleaned ans still had other peoples food and items in it, we were then put in two single room until they could get us a double. They have said we will get back our first night payment so I am waiting to see if that is done. After all this our […] stay was good. Read moreGenuine Hotels.com guest review
The hotel staff was very courteous and the location was great. The room was a little dated but was overall nice.Genuine Hotels.com guest review
Lot of action.Genuine Hotels.com guest review
"A bit disappointing"
It looked like a secured office place, like this is a dangerous area .....we have to be safe. No lounge. Couldn't tell me about churches in the area nor look up the info. Otherwise courteous.Genuine Hotels.com guest review
The room was basic for the price, nothing above and nothing less. If you need an affordable place to stay with an decent price, this is your place. Do not expect any frills though. This is an extended stay place, although I stayed only one night. My room was not ready when I checked in at 4PM but it was made available about thirty minutes later.Genuine Hotels.com guest review
It was exactly what we needed for a night's getaway! And I really loved the affordable price! Thank you!Genuine Hotels.com guest review
The location was hard to find and the office was even harder to find. The room was very small. We requested non smoking and the room was not non smoking.Genuine Hotels.com guest review
"I'M SUITE ON TOSHA!"
Once again, Tosha steals the show. Single-handedly triaging phones, faxes, emais and humans. Smiling and improvising all the while. How she maintains her pleasant disposition is a mystery. YOU'RE THE BEST TOSH.AGenuine Hotels.com guest review
Wish there had been a pool.Genuine Hotels.com guest review
A good clean room.Genuine Hotels.com guest review
"From bad to worsh"
I first got there and took a while to check me in because no one answered the door. It was like 6:30pm. So it was not late. The first room I get sent to smelled like skunk and I have to go back to the office. Again I have to wait for them to open the door. 2nd room I go drop off my stuff and leave. When I come back to go to sleep. I take off my shoes […] and step on the carpet and it was extremely wet. At this point it was late and I just wanted to sleep so I dealt with it. It just went from bad to worst. Read moreGenuine Hotels.com guest review
"Good enough for the moment"
It was inexpensive.Genuine Hotels.com guest review
"Easily access Dallas"
I actually liked that it was located literally right off the interstate.The rooms were a little outdated, with tube TVs and Retro furnished. But the kitchen and cleaning of the room was excellent! !! I just wish the TVs were a little newer than the 19 inch tube TV's with less than 30 channels. THEY WERE ALL GEARED TOWARDS MEN!!! 7 SPORTS CHANNELS AND […] NO KIDS CHANNELS! !! CARTON NETWORK IS NOT AT ALL APPROPRIATE FOR ANY KID UNDER 16 YEARS OLD! !! MY KIDS HAVE NEVER BEEN ALLOWED TO WATCH IT!! THEY WERE SO DISAPPOINTED THEY'RE WE'RE NO DISNEY OR NICKELODEON CHANNELS! !! THIS IS MY MAIN BIG BUT ONLY REAL COMPLIANT. Read moreGenuine Hotels.com guest review
"Great when found"
Difficult to locate in the dark. No sign visible. No address numbers visible from the street but over the office entrance. Traffic was very busy at the time of night that I was trying to find the hotel.Genuine Expedia guest review
"You get what you pay for but then, maybe not!"
Convenient but not good service at all. Rooms should have microwaves and mine did not so I could not warm my food I brought into the room. No remote control for the TV which is unheard of. Their response " We'll have to find you one because we are out of them and the order did not come in" WTH? Where does that happen? Shouldn't all Tv's in rooms have […] a remote to go with them? Read moreGenuine Hotels.com guest review
"Homestead Dallas North Park Central"
My family and I were in Dallas for 4 nights for a church activity the location was very convinient for us not to mention the kitchen it was a big plus for us because eating out all those days and so late at night would have been hard on our finances. Thanks Homestead.Genuine Hotels.com guest review
Upon my arrival I received very poor service from the young man on duty and at my check out time I had even worse service from young lady. I wish people really screen who they hire very rude and unprofessional in this industry is not a good look at all. Greeting me would have been great but I did not get that welcome at all. Will never stay nor recommend […] this hotel to anyone. Out of date TV and beds were very uncomfortable. Read moreGenuine Hotels.com guest review
"Homestead Suites uptown Dallas"
While not the most modern and update, they do try. I found Marcus to be most helpful and friendly. I did request a remote for the TV that never showed up and the afternoon person was short but somewhat polite. Overall good for the price and close to what I needed.Genuine Hotels.com guest review
They gave me a room key didn't work.The only way they could accomadate me was with a handicap toonGenuine Hotels.com guest review
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