Its was nice, clean, and quiet.Genuine Hotels.com guest review
"Nice,clean place to stay!"
Very satisfied with the friendly staff, the clean rooms and grounds. I do refer all my friends to this facilityGenuine Expedia guest review
Response by Extended Stay America Orange County - Brea Thank you for taking the time to write a review of your stay. It's great to hear that you had a pleasant stay and that you will be referring your friends to our hotel chain when they are looking for a hotel. It's great to know that we have a loyal customer in you. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
"A quick business trip to North OC"
The hotel was easy to get to and looks nice from the outside. My room appeared clean when I first walked in but the carpet was stained, there was trash between the bed and the night stand and the grout around the tub needs to be replaced as it was black (I hope it wasn't mold) The positive was the room was quiteGenuine Expedia guest review
Response by Extended Stay America Orange County - Brea Gary - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you found some things that were not up to par in your room when you checked in. I am sorry that we missed the opportunity to have your concerns addressed during your stay with us. Had I known about them at that time I would have like to have spoken with you and have them taken care of right away for you. In response to your feedback, I am going to look into the issues that you had with your room and share them with my housekeeping team so they are aware of what needs to be corrected and inspected more thoroughly during cleaning. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay America location in the future. Thank you again for sending in your review on your stay with us.
Nice to stay,I will recommend to my friends and I just decided to stay longerGenuine Expedia guest review
Response by Extended Stay America Orange County - Brea Ann - I received a copy of your review, and wanted to thank you for taking the time to share your experience. I'm so pleased to hear that you will be recommending our location to your friends. I so glad that you enjoyed your stay with us and I will share your review with my staff so they know you enjoyed your time with us. Thank you for choosing Extended Stay Hotels. We look forward to your next visit.
"Close & Comfortable"
My stay was very comfortable. The Staff, as always, is very accommodating. The location of the hotel is very close to where I spend my time while visiting. All and all a win-win!Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Brea I received a copy of your review, and wanted to thank you for your wonderful comments about our property here in Brea. We strive to provide an enjoyable experience for all of our guest, and I am pleased we achieved this during your stay. Also, I am glad that you found our location convenient and had an overall comfortable stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
The shower had mold in it. The sink in the kitchen had a lot of crap in it. I didn't even use the kitchen because it grossed me out.Genuine Expedia guest review
"Close to where my appointment was"
Very disappointed. They will not clean your room if you stay 2 or more days. The bed sheets, pillows cases, linen they all smells, the room was filthy because of the smell that is coming out from the bed. I have to put the aircon on high continuously to offset the smell. I have to bring my used towel to the front desk so I can get a new towel. Since […] it was a prepaid, the hussles to credit back my card and it was nearest to where my appointment was I had no choice but to stay. And it was 3 nights of suffering. Once you lay down you cannot go sideways because of the smell. You always look at the ceiling until fall asleep Read moreGenuine Hotels.com guest review
"NO AIR CONDITIONING"
NO AC , POOR BREAKFAST, room was clean, shower and bath was very cheap. Only good thing was the area was safe to stay in and they take pets.Genuine Expedia guest review
"This is a high rent area, so not bad for the price"
The hotel is fine, but be warned about the ROCK HARD bed... Other than that, fine hotel for the money.Genuine Hotels.com guest review
"close to comedy show with friiends"
It was averageGenuine Hotels.com guest review
"Near my Relatives and friends"
Hotel staff very helpful specially Jaime the front desk guy I complained about my room A/C not working he immediately transferred to another room. Excellent customer service I will never forget I'll be staying again to your facility.Jaime needs a commendation. I'll the service 5 Star!!!!Genuine Expedia guest review
"It's ok not the best"
It was ok. Too many pets around. Every corner smell like dog urine. The carpets in the room show signs of too many pets using the rooms as their bathroom.Genuine Expedia guest review
Room was small and dark. Kitchen had few cooking items. Would not stay there again. I would have gone crazy if I had an extended stay at Extended Stay America.Genuine Hotels.com guest review
"Good location in Brea, CA."
Beds were hard and made creaking noises every time you moved. Bed noises kept waking me up. Had to call maintenance because phone was not working and bathroom sink was stopped up.Genuine Expedia guest review
I went into the Hotel Lobby to get some coffee at 7:45 and it was completely empty. Arg!!! There was no one there to ask if they could refill it. : (Genuine Expedia guest review
"Review don't stay here-a dump........"
Small eating table in kitchen was full of bread crumbs.The poll lamp in L/Room was broken, toilet did not flush, our shoes stuck to the floor when you walked on it. The stairs up to each floor smelled and were dirty-someone had urinated in stairwell, and odor was real strong. All cement hallways were dirty, dusty, with mold around the tub. The stove […] light in kitchen inoperative. We called the front desk and asked to speak to Manager and was told she would call us, but never did. Read moreGenuine Expedia guest review
"Problems with room"
Upon arrival the water was shut off due to a burst pipe. It was fixed in about an hour but that was a drag and probably caused by poor maintenance. In my room the air conditioner leaked water onto the floor in a large circle so you just had to avoid that area. In the kitchenette, one of the two burners did not work and none of the four electrical outlets […] worked. The frying pan provided was worn out and gross and you wondered if it was safe to use. Other than these annoying inconveniences it was adequate except the maids cart makes a horrid rumbling loud noise in the mornings. The price was okay and I had a pleasant stay but if I stayed there again I would ask to inspect the room before settling in. Read moreGenuine Hotels.com guest review
"location was great!"
the location was great for where we wanted to be. The only thing for me about the room was that it needed to be fixed up a little bit. Needed new stove, bathroom counter, and things like that. You can tell it's a little old. But from the outside, the hotel looked great! Other than that, it was still a nice place to stay.Genuine Hotels.com guest review
"Business in Placentia trip"
Overall satisfactory for the price. A/C was loud but worked. Room was clean and bed was fine.Genuine Hotels.com guest review
"Staff nice but accomodations not so much."
The staff at this hotel were very nice but the accomodations left a lot to be desired. No pool, no dailt housekeeping, stingy with towels, toilet paper, etc. Ok for the price but don't expect any extras. Not much of a breakfast either but the free wi fi was great. Oh, you also have to pay upfront.Genuine Expedia guest review
It was very noisy. The hair dryer and coffee maker were broken. They were turning water off to do repairs during my stay very inconvenient.Genuine Expedia guest review
I wasn't expecting much based on some of the reviews I read. But I was wrong! This place was clean, updated and met more than my expectations. I would definitely stay here for a vacation with kids and use the kitchenette. Bed was firm which made it comfortable. The only thing I would say would be to bring an extra blanket. Room gets stuffy so the AC […] is needed but then it gets cold. Overall this was a great place to stay!! Very quiet, across parking lot from a Togos and down the street from McDonalds, Subway, Walmart, Chase bank. Very convenient! Read moreGenuine Expedia guest review
Response by Extended Stay America Orange County - Brea Thank you for taking the time to write a review of your stay. I am sorry to hear that you found our beds not to your liking. Still, I am very glad that your room was clean, you enjoyed the in-room kitchen and that you liked our hotels location. As well, I am happy to read that our staff provided you with such great service. Thank you again for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"Room not clean"
The hotel was nice and in a nice location but the room was not clean. There was a piece of chewed gum in the kitchenette sink, there were whiskers scattered around the bathroom sink, and there was toothpaste spit on the shower wall. GROSS. We had to ask for the room to be cleaned.Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Brea Dawn - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your room had not been cleaned properly. To make sure this doesn't happen again, I am working with the front desk and the housekeeping staff on improving our cleaning procedures as well as inspection policies. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very poor customer service. Very inconvenient and not accommodating to any of my needs. Rooms were not cleaned well.Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Brea Jay - Thank you for your recent review of your stay. I am sorry to hear that our hotel did not meet your needs. In response, I will be coaching our staff on how to provide better service in the future and work with our housekeeping staff to improve our cleaning procedures. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Very welcoming and accomodating staff..."
The staff at the front desk made me feel like I was home. The room was nice and had everything I needed to maintain my sanity while on the road for another weekend. I will stay here again when available.Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Brea Fred - Thank you for taking the time to write a review of your stay. It's great to hear that our staff made you feel like you were at home and that your room met all of your needs. We look forward to seeing you again, should your travels bring you back to our area.
"My trip to the Dentist"
Well I was expecting a normal king suite studio. Well I got a hotel that does not give you maid service for your first 8 nights you stay. The bed was a piece of plywood and a mattress pad on it. It was the hardest bed I have ever sleep on in my life and I am over 60. I had a refrigator, electric stove, and dishes to eat with. 30 channels on the TV but […] no VOD or Movies to purchase or anything like that. Read moreGenuine Expedia guest review
"Smells like animal."
Bad experience. Need to inform guests, no daily cleaning.Genuine Expedia guest review
Response by Extended Stay America Orange County - Brea Leen - Thank you for taking the time to write a review of your stay. I am sorry to hear that our staff did not share with you our housekeeping policy at the time of your check in. Please know, our cleaning services are offered once a week for guests staying 8 days or longer. In between and for shorter stays, service can be requested or a refresh provided at a minimal fee. As well, towels and linens can be exchanged at the front desk. I will work with our staff to ensure this message is conveyed to our guests properly moving forward. We continually work to improve our hotel, so I really appreciate you bring this to my attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"Adequate for my work purpose, not for vacation"
Adequate, clean hotel close to work training. Friendly staff, fairly clean room, shower would not drain. Not a hotel for a vacation.Genuine Expedia guest review
Response by Extended Stay America Orange County - Brea Steve - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found our staff to be friendly, your room to be clean and our hotel to be in an ideal location, close to your work training center. Still, I do apologize about the drain in your shower not working properly. Our maintenance staff is currently attending to this issue and fixing it as needed. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
"Non Smoking only rooms."
I bookes a Queen bed Smoking Romm. When I got there they didn't bother to tell me they have no smoking rooms. Which is OK because I usually smoke outside anyway. But I had to go to smoking area, down the elevator to back of building, very inconvienient.Genuine Expedia guest review
Front desk service was excellent! Love their breakfast coffee, oatmeal, muffin, and fresh fruits! Overall, my experience was good and I would definitely return when I visit Brea! I think they need new towels and perhaps a bathroom makeover. Noticed paint coming off, but these are all minor problems compared to their quality service. : )Genuine Hotels.com guest review
"One Night Stay"
We stayed one night and foud it to be very comfortable and the staff very accomodating in getting us checked in before 3:00 P.M ad the reason for our trip was to attend a wedding and the ceremony started exactly at 4:00 P.M. A checking in time of 3:00 would not have allowed us enought time to get ready and make the ceremony on time. Jaime and Mary Anne […] at this facility were great Read moreGenuine Expedia guest review
"Close to freeway and easy to find."
No complaints whatsoever. Quick check-in and the room was in great shape. I'll be staying here again. Thanks.Genuine Hotels.com guest review
In a good location in Brea. It was fine for a night.Genuine Expedia guest review
"I had one of THOSE rooms... :("
I thought the staff was nice and charming. They were helpful and they acknowledged the multiple guests in the lobby (a HUGE customer service plus). The young man who helped me check in, personally helped me with my room key, after I told him that it would not allow me to enter. so he very promptly switched me to a new room. YEAH!!! But sadly, that's […] where the weirdfest begins... ( I want to say the room#, but at the risk of publishing personal detail, I will refrain)...I was surprised how an entire room could smell like urine almost everywhere AND resist the power of my Glade candle. Baffling....I was also surprised to discover that the humming sound was not from the refrigerator, but from the STOVE TOP!!! Huh? Well, I was able to jingle the burner a smidge and that humming sound thankfully ceased. Not the Hotel's fault for the next, thing, but it's worthwhile to mention, cause it was crazy...when I was there, there was a curbside party that lasted through the night...unchallenged by staff, and a random guy, just hanging outside my room. What the...?? Then the next morning, another random guy, knocks on my door al la COPS style (not an employee). I answer "hello", and then nothing. Not the Hotel's fault for the weird guy scenario, but I was surprised by the behavior of the residents...But, that was just my strange experience. Sadly, I have read other reviews that share my experience, regardless of the locations. So I think this will be my last visit with Extended Stay :( Read moreGenuine Hotels.com guest review
The carpet had not been fully vacuumed. The floor by e door way of the bathroom had an old leak. The water backed up in the shower as yu showered.Genuine Expedia guest review
"Perfect for busy business people."
Hotel is clean and convenient for the needs of my employee. Price is appropriate and staff has worked with me on several occasions to extend the stay and billing has been clean. Thank you.Genuine Expedia guest review
The refrigerator "hummed" all night. The a/c was as loud as a revving car engine. The trash cans on the stairs were overflowing. The stairs needed to be powered washed. Horrible night. We will never stay again.Genuine Hotels.com guest review
Some long term residents that got noisy using profanity and fighting, cops came twice. Room needed to be updated,Getting a little old.Genuine Hotels.com guest review
Had never stayed at the Holiday Express, it was perfect for what we need. I am a coffee drinker so more of the packets in room would be nice since they don't have daily maid service.Genuine Hotels.com guest review
"Frequent Guest, always satisfied"
I stay here often and this is a great value for the price...Genuine Expedia guest review
The staff is friendly and helpful. The rooms have the minimum of utensils and glasses but asking gets prompt serviceGenuine Hotels.com guest review
Room was a bit small, but not bad for the price. Very dark outside at night, and the halls are all outdoor, so it was scary for the women.Genuine Hotels.com guest review
"Basic hotel. Provides good base of operations"
Hotel room is clean, minimum kitchen supplies but staff goes out of their way to help if you ask. Quiet with plenty of parking. Basic wireless is slow but works fine for email and general searches. Starbucks around corner, major shopping several blocks away, plenty of nearby restaurants.Genuine Hotels.com guest review
"Great value for the money"
Very, very clean room. No bad smells. Also, although the hotel appeared to be close to full, it was unbelievably quiet. Staff very friendly and very niceGenuine Hotels.com guest review
"Not good for families."
Not at all clean. Very old facility and smell. It is not recomended for family and group.Genuine Expedia guest review
"Nice for Weekend Getaway"
Very nice property with clean, comfortable rooms. Nice compact kitchen with the basics. The bed was comfortable.Genuine Expedia guest review
Super dirty and smelly!Genuine Hotels.com guest review
"very pleasant stay"
VERY CLEAN ROOMS, GOOD DESK SERVICEGenuine Hotels.com guest review
"A-OK, for Extended stays!"
Very nice stay, will stay again when back in the area...Also, we stay at other Extended Stay America locations when traveling in different regions...Genuine Expedia guest review
"Orange County Visit"
This was a clean and comfortable place to stay. Convenient for our purposes and the staff was very friendly and accomodating. We did not have dogs, but dogs are allowed and there were quite a few of them. However, they were well-behaved and I did not cause any disturbance. I think the 7 grandchildren we had in our four rooms may have been more of a […] disturbance. I'd stay there again. It was a great value and a nice hotel. Well above average in every respect. We were highsly satisfied and thankful to staff for everything. Read moreGenuine Hotels.com guest review
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