"location was great!"
the location was great for where we wanted to be. The only thing for me about the room was that it needed to be fixed up a little bit. Needed new stove, bathroom counter, and things like that. You can tell it's a little old. But from the outside, the hotel looked great! Other than that, it was still a nice place to stay.Genuine Hotels.com guest review
"Business in Placentia trip"
Overall satisfactory for the price. A/C was loud but worked. Room was clean and bed was fine.Genuine Hotels.com guest review
"Staff nice but accomodations not so much."
The staff at this hotel were very nice but the accomodations left a lot to be desired. No pool, no dailt housekeeping, stingy with towels, toilet paper, etc. Ok for the price but don't expect any extras. Not much of a breakfast either but the free wi fi was great. Oh, you also have to pay upfront.Genuine Expedia guest review
It was very noisy. The hair dryer and coffee maker were broken. They were turning water off to do repairs during my stay very inconvenient.Genuine Expedia guest review
I wasn't expecting much based on some of the reviews I read. But I was wrong! This place was clean, updated and met more than my expectations. I would definitely stay here for a vacation with kids and use the kitchenette. Bed was firm which made it comfortable. The only thing I would say would be to bring an extra blanket. Room gets stuffy so the AC […] is needed but then it gets cold. Overall this was a great place to stay!! Very quiet, across parking lot from a Togos and down the street from McDonalds, Subway, Walmart, Chase bank. Very convenient! Read moreGenuine Expedia guest review
Response by Extended Stay America Orange County - Brea Thank you for taking the time to write a review of your stay. I am sorry to hear that you found our beds not to your liking. Still, I am very glad that your room was clean, you enjoyed the in-room kitchen and that you liked our hotels location. As well, I am happy to read that our staff provided you with such great service. Thank you again for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"Room not clean"
The hotel was nice and in a nice location but the room was not clean. There was a piece of chewed gum in the kitchenette sink, there were whiskers scattered around the bathroom sink, and there was toothpaste spit on the shower wall. GROSS. We had to ask for the room to be cleaned.Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Brea Dawn - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your room had not been cleaned properly. To make sure this doesn't happen again, I am working with the front desk and the housekeeping staff on improving our cleaning procedures as well as inspection policies. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very poor customer service. Very inconvenient and not accommodating to any of my needs. Rooms were not cleaned well.Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Brea Jay - Thank you for your recent review of your stay. I am sorry to hear that our hotel did not meet your needs. In response, I will be coaching our staff on how to provide better service in the future and work with our housekeeping staff to improve our cleaning procedures. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Very welcoming and accomodating staff..."
The staff at the front desk made me feel like I was home. The room was nice and had everything I needed to maintain my sanity while on the road for another weekend. I will stay here again when available.Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Brea Fred - Thank you for taking the time to write a review of your stay. It's great to hear that our staff made you feel like you were at home and that your room met all of your needs. We look forward to seeing you again, should your travels bring you back to our area.
"My trip to the Dentist"
Well I was expecting a normal king suite studio. Well I got a hotel that does not give you maid service for your first 8 nights you stay. The bed was a piece of plywood and a mattress pad on it. It was the hardest bed I have ever sleep on in my life and I am over 60. I had a refrigator, electric stove, and dishes to eat with. 30 channels on the TV but […] no VOD or Movies to purchase or anything like that. Read moreGenuine Expedia guest review
"Smells like animal."
Bad experience. Need to inform guests, no daily cleaning.Genuine Expedia guest review
Response by Extended Stay America Orange County - Brea Leen - Thank you for taking the time to write a review of your stay. I am sorry to hear that our staff did not share with you our housekeeping policy at the time of your check in. Please know, our cleaning services are offered once a week for guests staying 8 days or longer. In between and for shorter stays, service can be requested or a refresh provided at a minimal fee. As well, towels and linens can be exchanged at the front desk. I will work with our staff to ensure this message is conveyed to our guests properly moving forward. We continually work to improve our hotel, so I really appreciate you bring this to my attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"Adequate for my work purpose, not for vacation"
Adequate, clean hotel close to work training. Friendly staff, fairly clean room, shower would not drain. Not a hotel for a vacation.Genuine Expedia guest review
Response by Extended Stay America Orange County - Brea Steve - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found our staff to be friendly, your room to be clean and our hotel to be in an ideal location, close to your work training center. Still, I do apologize about the drain in your shower not working properly. Our maintenance staff is currently attending to this issue and fixing it as needed. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
"Non Smoking only rooms."
I bookes a Queen bed Smoking Romm. When I got there they didn't bother to tell me they have no smoking rooms. Which is OK because I usually smoke outside anyway. But I had to go to smoking area, down the elevator to back of building, very inconvienient.Genuine Expedia guest review
Front desk service was excellent! Love their breakfast coffee, oatmeal, muffin, and fresh fruits! Overall, my experience was good and I would definitely return when I visit Brea! I think they need new towels and perhaps a bathroom makeover. Noticed paint coming off, but these are all minor problems compared to their quality service. : )Genuine Hotels.com guest review
"One Night Stay"
We stayed one night and foud it to be very comfortable and the staff very accomodating in getting us checked in before 3:00 P.M ad the reason for our trip was to attend a wedding and the ceremony started exactly at 4:00 P.M. A checking in time of 3:00 would not have allowed us enought time to get ready and make the ceremony on time. Jaime and Mary Anne […] at this facility were great Read moreGenuine Expedia guest review
"Close to freeway and easy to find."
No complaints whatsoever. Quick check-in and the room was in great shape. I'll be staying here again. Thanks.Genuine Hotels.com guest review
In a good location in Brea. It was fine for a night.Genuine Expedia guest review
"I had one of THOSE rooms... :("
I thought the staff was nice and charming. They were helpful and they acknowledged the multiple guests in the lobby (a HUGE customer service plus). The young man who helped me check in, personally helped me with my room key, after I told him that it would not allow me to enter. so he very promptly switched me to a new room. YEAH!!! But sadly, that's […] where the weirdfest begins... ( I want to say the room#, but at the risk of publishing personal detail, I will refrain)...I was surprised how an entire room could smell like urine almost everywhere AND resist the power of my Glade candle. Baffling....I was also surprised to discover that the humming sound was not from the refrigerator, but from the STOVE TOP!!! Huh? Well, I was able to jingle the burner a smidge and that humming sound thankfully ceased. Not the Hotel's fault for the next, thing, but it's worthwhile to mention, cause it was crazy...when I was there, there was a curbside party that lasted through the night...unchallenged by staff, and a random guy, just hanging outside my room. What the...?? Then the next morning, another random guy, knocks on my door al la COPS style (not an employee). I answer "hello", and then nothing. Not the Hotel's fault for the weird guy scenario, but I was surprised by the behavior of the residents...But, that was just my strange experience. Sadly, I have read other reviews that share my experience, regardless of the locations. So I think this will be my last visit with Extended Stay :( Read moreGenuine Hotels.com guest review
The carpet had not been fully vacuumed. The floor by e door way of the bathroom had an old leak. The water backed up in the shower as yu showered.Genuine Expedia guest review
"Perfect for busy business people."
Hotel is clean and convenient for the needs of my employee. Price is appropriate and staff has worked with me on several occasions to extend the stay and billing has been clean. Thank you.Genuine Expedia guest review
The refrigerator "hummed" all night. The a/c was as loud as a revving car engine. The trash cans on the stairs were overflowing. The stairs needed to be powered washed. Horrible night. We will never stay again.Genuine Hotels.com guest review
Some long term residents that got noisy using profanity and fighting, cops came twice. Room needed to be updated,Getting a little old.Genuine Hotels.com guest review
Had never stayed at the Holiday Express, it was perfect for what we need. I am a coffee drinker so more of the packets in room would be nice since they don't have daily maid service.Genuine Hotels.com guest review
"Frequent Guest, always satisfied"
I stay here often and this is a great value for the price...Genuine Expedia guest review
The staff is friendly and helpful. The rooms have the minimum of utensils and glasses but asking gets prompt serviceGenuine Hotels.com guest review
Room was a bit small, but not bad for the price. Very dark outside at night, and the halls are all outdoor, so it was scary for the women.Genuine Hotels.com guest review
"Basic hotel. Provides good base of operations"
Hotel room is clean, minimum kitchen supplies but staff goes out of their way to help if you ask. Quiet with plenty of parking. Basic wireless is slow but works fine for email and general searches. Starbucks around corner, major shopping several blocks away, plenty of nearby restaurants.Genuine Hotels.com guest review
"Great value for the money"
Very, very clean room. No bad smells. Also, although the hotel appeared to be close to full, it was unbelievably quiet. Staff very friendly and very niceGenuine Hotels.com guest review
"Not good for families."
Not at all clean. Very old facility and smell. It is not recomended for family and group.Genuine Expedia guest review
"Nice for Weekend Getaway"
Very nice property with clean, comfortable rooms. Nice compact kitchen with the basics. The bed was comfortable.Genuine Expedia guest review
Super dirty and smelly!Genuine Hotels.com guest review
"very pleasant stay"
VERY CLEAN ROOMS, GOOD DESK SERVICEGenuine Hotels.com guest review
"A-OK, for Extended stays!"
Very nice stay, will stay again when back in the area...Also, we stay at other Extended Stay America locations when traveling in different regions...Genuine Expedia guest review
"Orange County Visit"
This was a clean and comfortable place to stay. Convenient for our purposes and the staff was very friendly and accomodating. We did not have dogs, but dogs are allowed and there were quite a few of them. However, they were well-behaved and I did not cause any disturbance. I think the 7 grandchildren we had in our four rooms may have been more of a […] disturbance. I'd stay there again. It was a great value and a nice hotel. Well above average in every respect. We were highsly satisfied and thankful to staff for everything. Read moreGenuine Hotels.com guest review
Stayed here last year and enjoyed. This year was a big disappointment.Genuine Expedia guest review
"Great for the value."
This is my third stay here. It is great for the value.Genuine Expedia guest review
Embarrassed I made my girlfriend stay here. Would be ok for a cheap business trip. Rooms weren't ready on time... Thin walls.. Hard beds EnjoyGenuine Hotels.com guest review
The staff and location is the number one reason Brea I my favorite extended stay's... Plenty of eating, good shopping, entertainment, and most of all peace and quite! I would recommend this Brea getaway to everyone looking for some time away...Genuine Hotels.com guest review
"Very nice clean hotel for everyone!!"
Front desk manager very friendly, and premises and guest rooms very clean!! I am glad that I can refer my friends and associates to a nice clean hotel!!Genuine Expedia guest review
First time at an Extended Stay.We will return on the next trip to the Brea area. Wife loved it.Genuine Expedia guest review
This hotel was in a great location for my business. Good clean hotel for a good value. I stayed at this hotel last year and would stay again.Genuine Hotels.com guest review
"Good for the price and purpose"
I stayed here for a business trip. The iron in the room was leaky and I called the front desk to tell them. The attendant brought me a brand new iron within minutes. I truly can't complaint! The continental breakfast was awful, so make sure to cook in the nice kitchenette in the room!Genuine Hotels.com guest review
"Met our criteria!"
I guess going into it, we didn't have very high expectations. We needed something affordable, safe and somewhere that would allow pets. This hotel did meet our criteria. The room itself was nice, again, I wasn't expecting it to be something really fancy. The cabinets in the bathroom were a bit worn out but the last day we were there, there were signs […] over all of the doors letting guests know that they would be needing access to their rooms to measure for new cabinets so that will eventually address that issue. Read moreGenuine Expedia guest review
Its OK, but the bed is not comfty, and there is an smell need maybe to have freshener or somethingGenuine Hotels.com guest review
"Not bad at all..."
Was only there for one night but was rather impressed especially for the price point. It is conveniently located right off one of the connecting freeways so access to the rest of the surrounding areas is not a problem. It is also right down from several strip malls as well as downtown Brea to keep you occupied during your stay. The neighborhood around […] seemed rather nice and according to my local friend is one of the more affluent neighborhoods in the area. So you don't really have to be scared to go out at night. As far the room goes it has that modern look(not the Hilton by any means) but not that old run down motel feeling. Also included is a full kitchen and dining table. The room seemed adequately clean and I did not see evidence of any pasts guests or any type of decay. Did not bother me but the in room climate control unit can get loud sometimes when it turns on, might of just been my room though. As far as the sounds from the other rooms I could hear some talking from time to time but nothing that kept me up at night. The service I encountered was decent, I arrived about an hour or so before check in time and the front desk guy was able to expedite the cleaning on mine so I could settle in early. Overall I would stay here again. Read moreGenuine Hotels.com guest review
"worst hotel I've ever stayed at"
This was one of the worst hotels I've ever stayed at. It was supposed to be a non smoking room and when we opened the door, it smelled like a smoking room. We couldn't get the smell out of the room. We could taste it in our mouths, our clothes smelled when we left, and we found cigarette butts in the toilet. So, either someone had access to the room […] after it was cleaned or the room wasn't cleaned. The toilet didn't flush properly either. The water would rise almost to the top of the rim before it would flush. We were told there were no other rooms available so we couldn't change rooms. I can't believe how many people smoke at the hotel. It seemed like 90% of the people we saw smoked. If you don't like smoke, then never stay here. Read moreGenuine Hotels.com guest review
"A great value close to food and shops."
While Extended Staty is more budget priced, It found the hotel stay comfortable and affordable. I was irritated the first couple of days by some of the transient type who were loitering in the parking lot. Overall the stay was fine.Genuine Hotels.com guest review
Hi guys, we got a great deal on this hotel and the front lobby desk person - Julio was amazing. He's such a nice person, we'll go back to stay at this hotel just because of that. Before getting access to your room, just make sure they don't put you in a smoking area as that's where our room was. I wish they had asked us beforehand.Genuine Hotels.com guest review
"Great customer service!"
I was very happy with the customer service that I received from the young lady at the front desk. However, I did not realize that animals were allowed which was a little bit annoying during the day with the barking. The evening hours were quiet which I guess is a good thing!Genuine Expedia guest review
"a returning guest"
I had some weekend workshops to attend at Cal State Fullerton University. This was very convenient, the room was nice and the staff very friendly and helpful. After the first weekend, I booked it twice more.Genuine Hotels.com guest review
"Friendly Staff. Overall enjoyed by stay."
The first room that they put me in had wet carpet, (fresh from cleaning) but after I informed the manager of my discomfort he apologized and promptly moved me to another room. I enjoyed a clean room and a peaceful nights rest. I would visit again.Genuine Expedia guest review
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