Extended Stay America - San Antonio - Airport - San Antonio

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Genuine Hotels.com guest review

I have stayed here 2 times in the past. The room that I was given this time was 168. Room was very clean and the bathroom looked newly renovated. The room was great, but I had trouble with the front desk again. I had forgotten to make a reservation and upon arriving, asked if there were any rooms available. The front desk clerk said that there were […] no rooms available. I went back to my car and began browsing on Hotels.com to search for another hotel. Low and behold, Hotels.com showed rooms available at this hotel! I made a reservation from the hotel's parking lot. Waited 10 minutes, then went in and told the clerk that I had a reservation. She didn't say a word about not having any rooms just a few minutes before. Just gave me a room. I have sent a message to their corporate office complaining about this service and have not received an answer It has been a week. Very unresponsive. Be sure you make a reservation at this hotel because the desk clerk won't give you one if it's available. Read more

Genuine Hotels.com guest review

I stayed here about 3 weeks ago and had an OK experience. Only complaints were the front desk speed and the bath tub needed an overhaul. This stay was much better. The front desk person had me checked in within 4 minutes at 5:00 pm. I was given room 154. It looked completely remodeled, very clean. I am definitely staying here again, and requesting this […] room. Read more

Genuine Hotels.com guest review

Overall, my stay met my expectations for the price range. Pro's: Price, Wi-F, coffee maker, refrigerator. Con's: Front desk takes a very long time to complete any transaction. I had to wait for the desk clerk to physically go and see if my room was ready at 5:30 pm. Took 20 minutes. Check-out took another 20 minutes. The location is in an OK area, but […] your fellow guests are suspect. Size of the beds are misrepresented. My Queen bed was actually a full size bed. If you are over 5' 8", this may be a problem for you. Bathtub needs an overhaul (re-caulking, stain removal, rust removal). Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Room was filthy--especially the bathroom--you do not want to know what was in the shower. The rooms are old and in dire need of help. The comment from the on-duty staff when we complained about the room was that they were sorry and the room were being renovated.Not the correct response.

Genuine Hotels.com guest review

Good customer service clean rooms ...will stay at this hotel every time I visit. San Antonio

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room setup is cute, location is convenient, and price is good, but all of this was overshadowed by one of the worst smelling rooms I've had. The room smelled like a mixture of pesticide and old smoke. The bathroom smelled like fresh cigarette smoke. The bathroom vent was connected with another part of the hotel where people must have been smoking, […] but there was no way to disable the vent because it was on the same switch as the only light in the bathroom. Read more

Genuine Hotels.com guest review

I liked the cleanliness of the room, it was perfect with all the equipment, stove, fridge, and microwave. The only think i did not like were the mattress, everytime i would move it had a loud squeeking noise, i think they need to be replaced, everything else was great.

Genuine Hotels.com guest review

No hot water for 11/18, 19, 20-2012

Genuine Hotels.com guest review

I saved half on my lodging by choosing this hotel and it exceeded my expectations. There are family restaurants just blocks away and there is easy access to highway 281, a major route running north/south through the San Antonio area with 20 minutes to downtown. The room was clean and in good condition. I'll stay here again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The place was a cheap place to stay and it reflected a bit in the quality of the room. Room was outdated and felt old, but it got the job done for the three days I was there. Side note: don't drink the coffee--shutter.

Genuine Hotels.com guest review

I did not like this hotel. The room was cramped. The usual toiletries were not provided. there was a musty smell.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The bed was very uncomfortable , the smell inside the room unpleasant , int he picture it looks much larger than what it really is.The tub looked really old and scratched.

Genuine Expedia guest review

The rooms furnishings are so old they were falling apart. The toilet in 269 gave you a shower when you flushed and the tub floor was black, the rest of the tub was off white. The outside of the hotel looked good until you went into the room. The remote on the tv would not turn the tv off and you could not get local channels, such as ABC, CBS or NBC. […] The concept is good with the kitchenette but it needs to be updated ASAP. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We had few choices during spring break week on a last minute deal (checked in 10 minutes after making reservation!). Homestead rate was the best part of this stay. Wouldn't pay any more for this particular hotel, but it was a great value. Note: This is an extended day hotel that does not offer daily room maintenance. Well, I think it does but for an […] extra fee. Not a biggie since we were only there 2 nights. Fresh towels were available for exchange at front desk. Biggest negative was an extra extra firm mattress and not enough pillows. Front desk did provide an extra one when I asked. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I ended up at the Pear Tree at the last moment. I was very worn out when I made it to the Pear Tree, the employee at the front desk was very helpful, went the extra mile when I asked for a plate and plastic ware to microwave my food. Room was nice, air was cold. There was a small microwave and frig in the room. Would stay there again.

Genuine Hotels.com guest review

Although this hotel labels itself as an airport hotel, it is a 10-minute car ride from the airport, and provides no shuttle service whatsoever. A cab ride costs just under $20 each direction. Once you factor in the price of the cab, you might as well just pay extra to book a nicer, more conveniently located hotel.

Genuine Hotels.com guest review

The hotel was nice. Very much like being at home with a kitchen and normal size fridge. I would have preferred an upstairs room because the neighbors were being pretty loud at nite but it could have been worse. My card to get into the door worked the first couple of times but did not work after that. The office attendant did warn me about it when I […] checked in and told me to go to the office if it happened and they fixed it quickly. Overall it was a good experience. Read more

Genuine Hotels.com guest review

Great rates, nice rooms and excellent service are available at Homestead Suites. My room was newly renovated and very large for the price. I was very pleased with my stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

After long hours on the road, I asked for a downstairs room because of my luggage and wanted to have an eye on the car. First they said there was none available than I was assigned a handicap room that was very dirty and which door did not lock when you left the room. I have stayed during the last month in many Extended Stay hotels and this one was […] the worse. Read more

Genuine Hotels.com guest review

The hotel was vey close to the airport, which was great because we had a flight at 8am the next morning, however, we got in late the night before(approx. 9pm) and the receptionist was so rude that we didn't feel comfortable asking where the nearest highway to get to said airport was. That was the only issue though, becausethe hotel was very comfortable […] and the full kitchen was wonderul, had we had the time to use it. Read more

Genuine Hotels.com guest review

For the amount of time we were to spend at this hotel, I was very satisfied with our accomodations. We needed a room close to the airport for an early morning flight and this hotel fit the bill perfectly.

Genuine Hotels.com guest review

better than expected , nice hotel for a short stay.. worth the money paid

Genuine Expedia guest review

Do not stay here. This is a transient migrant workers hotel with absolutely no service or comfort

Genuine Hotels.com guest review

The room had not been thoroughly cleaned after the last guest.

Genuine Expedia guest review

The front desk personnel were very friendly and accommodating, however, walking up the stairs to the room on the second floor proved to be the first, but not last, disappointment. It looked like the stairs had not been swept in months. There were spider webs and leaves in each corner, along with cigarette butts and various other items of garbage. The […] walkway in front of all of the rooms upstairs was also strewn with trash and cigarette butts. The room was very small and the walls in the bathroom had not been wiped down -- maybe ever. The table, which was made of cheap formica over a piece of wood, had a hole in the middle of it, where the formica had been worn through. I understand it is supposed to be a no-frills type place to stay, but you should at least expect it to be clean. Read more

Genuine Hotels.com guest review

This place is a total dump. They also put me in a smoking room, because they apparently couldn't be bothered to clean any of the non-smoking rooms. They also forgot to give me back my ID after checking in and I had to chase them down later that night to get it back. I wouldn't recommend this place to anyone even if it is dirt cheap. And to top it off […] the shower faucet didn't turn off so i heard running water all night. Read more

Genuine Hotels.com guest review

I like the Hotel overall.. but I think the room was a bit small I had no place to put all mu shopping and bags.

Genuine Hotels.com guest review

The restroom wasn't that clean. Supplies are not existent, just a tiny soap. Overall just ok.

Genuine Hotels.com guest review