Great stay from start to finish. The front desk agent was a delight, the room was clean and nice. My overall experience was perfect!Genuine Hotels.com guest review
Response by Extended Stay America - Charlotte - Airport Billie - The staff and I appreciate your kind remarks. We’re thrilled to learn that you enjoyed your time at our hotel including our level of customer service. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
"Nice, quiet hotel. Relaxed environment."
The staff was very friendly, the rooms were clean, and things such as a fridge & microwave were a plus.Genuine Expedia guest review
Response by Extended Stay America - Charlotte - Airport Thank you for taking the time to write a review of your stay. It’s great to hear that we were able to provide you with a nice, quiet and relaxed visit. As well, I’m glad that you enjoyed our staff and your fully equipped kitchen. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
"Comfortable Affordable stay close to airport"
Missed our connection and had to spend a night. Booked online and they quickly picked us up at the airport. Renovated within the last year, this is a nice older motel that is clean, small and worth what you spend. I was impressed with quality of the remodel. Staff was very friendly and accommodating. Room has a full kitchen but room is small. Only downer […] was old style bedspread...ewww...and blanket. used sheet as a barrier. We would stay again. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Charlotte - Airport Darryl - Thank you for taking the time to write a review of your stay. I am so happy to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens. Also, I’m excited to learn that you enjoyed our amenities including our airport shuttle. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future!
"Home away from home"
My stay at this hotel was AWESOME! The young lady at the desk Bre was great! Very friendly staff. Like a home away from home.Genuine Expedia guest review
Response by Extended Stay America - Charlotte - Airport Nikki – I want to thank you for taking the time to post a review of your stay. I’m so pleased that you found our staff, especially Briana, to be friendly during your visit. I’m glad that we were able to provide you with a “home away from home.” We would love to see you again, should your travels bring you back to our area.
Stay was what I expected. A very Quiet area with friendly staff.Genuine Hotels.com guest review
I loved this hotel and I felt safe and it was like a home away from home.Genuine Hotels.com guest review
"Great hotel and staff"
I can't say enough about the staff - they were spectacular. Kind, helpful and always friendly. The location is around other hotels, with many restaurants within walking distance. There were a couple issues in our room that needed fixing, but they were manageable. Otherwise this would be a perfect 5-star location. You won't regret staying here!Genuine Hotels.com guest review
Response by Extended Stay America - Charlotte - Airport Joe - Thank you for posting such a complimentary review. I am so happy to read that our staff took such great care of you, making you feel at home at our hotel, and that you truly enjoyed our location. It was a pleasure having you stay with us and we look forward to having you visit with us again in the future.
"Bad Neighborhood. Safety Concerns"
The staff at the hotel was very friendly and professional. They appeared genuinely concerned with every customer's satisfaction. The night I stayed they happened to have the bad luck of a boiler pipe breaking whcih limited access to hot water for the evening. They were upfront about it at check in and they had the pipe repaired by morning shower time. […] I think that is the best I could expect. My main issue with the hotel and the reason why I would not choose it again was safety. The neighborhood area is not good and with this being a lower cost and extended stay hotel, I found it's residents to be mainly locals without permanent homes, or put another way, 1 step away from being homeless. I was genuinely concerned about my personal safety and the safety of my vehicle and belongings. For that reasopn I cannot recomend this hotel. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Charlotte - Airport Thank you for taking the time to write a review of our hotel. I am thrilled to hear that you found our staff to be friendly and professional during your stay with us. Still, I apologize for the hot water issues that occurred during your stay; however, I am glad that we were able to get it fixed in a timely manner. Guest safety is a top priority of ours, and we will take your feedback very seriously as we work to fix this concern. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"Great for the money"
Enjoyed the stay. For the money it really can't be beat.Genuine Hotels.com guest review
Response by Extended Stay America - Charlotte - Airport Thank you for your recent review of your stay. Your comments in regards to location are much appreciated; yet, I was disheartened to read about the stained on the towels, the odor in the room, and the carpet. To uphold our company's high standards, we have set up a meeting with the housekeeping and maintenance department, where we will share your comments with the entire staff, to make sure this doesn't happen again in the future. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
I came just to relax and get away! I enjoyed every min. Vanda at the front desk when I checked in was so very helpful. I will definitely be back!Genuine Hotels.com guest review
The staff who welcomed me, especially Briana at the front desk, was very helpful, pleasant and genuinely happy to see me. Some of the people staying next to me were a little loud at times with knocking on their doors or playing music. Overall, it was a satisfactory experience.Genuine Hotels.com guest review
"What a great place."
It is a motel style walk-up, but it seems handicap accessible on the first floors of the buildings. It is a quaint room with a small kitchenette completely equipped with a small table and chairs, pots and pans and dishes, a small refrigerator and stove and sink. The place is clean and the furniture is nice. I will definitely stay here again while in […] Charlotte. It's close to the highway and close to the airport but not close enough to hear the airport. Read moreGenuine Expedia guest review
Response by Extended Stay America - Charlotte - Airport Julie - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our hotel was perfectly located for your needs in Charlotte. We strive to provide a clean, comfortable surroundings for all of our guests to enjoy, and we are so glad we were able to do that for you too. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
"Comfortable and Clean and close to the airport"
I needed a room for the night as I was on an early morning flight. Staff was helpful and friendly, room was very clean and comfortable and Airport Shuttle was right on time. Would stay again.Genuine Expedia guest review
Response by Extended Stay America - Charlotte - Airport Chris - Thank you so much for posting a great review of our property. I'm so pleased to hear that you enjoyed your stay with us and we were able to meet all your travel needs. We truly enjoy making your stay away from home as comfortable and welcoming as possible. We look forward to seeing you in the future, should your travels bring you back to our area.
This is a creepy old motel! It's outdated, run down, and the free breakfast is a joke. For $20 more, go stay around the corner at the Embassy Suites.Genuine Expedia guest review
Response by Extended Stay America - Charlotte - Airport I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our hotel wasn't able to meet your needs. Thank you very much for providing us with your feedback.
"First time in charlotte"
The room was very nice and the staff was extremely friendly on every shift. Hotel is only five minutes from uptown and pretty much everything I needed to do while I was there.Genuine Expedia guest review
Response by Extended Stay America - Charlotte - Airport Jasmine - I want to thank you for taking the time to post a review of your stay. I am so glad to to know that our hotel staff provided courteous service during your stay. Also, I am pleased that our location was ideal for your and that our amenities met our needs. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
"A great place to stay away from home."
I loved the room everything was good i look forward to staying here again.Genuine Hotels.com guest review
Very comfortable room was very nice and staff was excellent I would recommend this hotel very highly and will definately use it again.Genuine Hotels.com guest review
"Decent room for the price"
Decent value for price paid. No breakfast to speak of just a couple of granola bars and an orange was available and coffee. Room was pretty clean and freshly painted. Had a good sized refrigerator but has ice trays for ice service not ice maker , minor issue. No shampoo as other have stated, there was a small bar of soap. Nothing around the hotel as […] fars as places to eat. I would stay here again Read moreGenuine Hotels.com guest review
"Close to training venue"
Loved the hotel. Nice and friendly staff. Location was tucked away from the main street, which was good.Genuine Expedia guest review
Response by Extended Stay America - Charlotte - Airport Kaneko - Thank you so much for posting a review of our property. It's great to hear that you were pleased with our staff and location Please know, we take guest safety very seriously and apologize if you were uncomfortable with our hotel layout. Still, as this hotel's manager, I can assure you we are taking the proper security measures to ensure all of our guests enjoy comfortable stays at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"Clean, neat and spacious, kitchen included."
Wonderful! It was convient to have a full functioning kitchen and it was great to be able to have my two pugs spend the night with my daughter and I. They r extremely pet friendly and clean.Genuine Expedia guest review
Response by Extended Stay America - Charlotte - Airport Krissy - Thank you so much for posting a review of our property. I am glad to read that you found your room to be clean and spacious. As well, I am happy that we were able to provide you, your Daughter and two pugs with a great stay overall. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area
"very clean and comfy"
The room was very clean. The property is very well maintained, the grounds are landscaped beautifully. Staff was very friendly and helpful. Will definitely stay here again.Genuine Hotels.com guest review
Great job. Thanks.Genuine Hotels.com guest review
"Very clean and friendly"
We only stayed one night but they made us feel more welcome than the other hotel we stayed at later on. We will definitely book with them in the future when we need to come back.Genuine Hotels.com guest review
Nice room with outside exposed door. Great location to dining and a good sized room. I forgot that Extended Stays do not include anything other than bar soap so you need to remember to bring shampoo/conditioner, etc. with you. The place was very clean and I didn't have any trouble with any appliances, water faucets, etc. A good solid 4 and the price […] was very reasonable. No breakfast is served but they did offer a grab'n'go bag for take-away. I'd stay there again. Read moreGenuine Expedia guest review
"Bare Minimum! No Frills - Not even Shampoo!"
VERY disappointing - the hotel was $81 and I expected way more.....NO ELEVATOR, No shampoo, conditioner, lotion, hair dryer, paper towels (it had a kitchenette) no dish soap, no business center, no "personal items" in lobby or at desk, no pool or hot tub, no workout room, no toast, no milk, no juice, are you getting the picture here? Renovated bare […] bones minimalistic male traveler type room. HUGE TV. Read moreGenuine Hotels.com guest review
The price was very good compared to other hotels in area. Room was clean and included a small kitchen with full refrigerator, microwave, 2-burner stove top, small sink and dishes/pans/utensils for 2 persons. Leak in kitchen sink was promptly repaired upon notification. First timers should be aware of the hotel's housekeeping policy (no housekeeping […] was provided during our four night stay#. Towel/linen exchange and various housekeeping supplies were available at the office. No big breakfast buffet - oatmeal, muffins, coffee, fruit. Hotel is pet friendly; Expedia did not indicate that we were booking a pet friendly room #the hotel does have no-pet rooms available). There was ample parking. Read moreGenuine Expedia guest review
Great value , clean room, need more cable channels, bathroom counterspace limitedGenuine Expedia guest review
"more than expected"
This hotel was more than I expected after reading the reviews on this websiteGenuine Hotels.com guest review
"great value, good location for Charlotte"
Good location, nice room layout, overall great value and good place to stay when doing business around Charlotte.Genuine Expedia guest review
"Good stay in quite, park-like surroundings"
Had a nice stay. Although it's "airport" area I only saw one plane and never heard one my entire two day stay. Location is about 10 minutes south of downtown (even if you stay off the highway) and is near plenty of shopping and eating options. There were several hotels in this park-like area but ESA had the best rate and the added kitchenette was a […] plus. The room was clean and refurbed not too long ago. TV reception was off but a call to the front desk had it fixed the next day. Smallest of gripes - no shampoo. Now I'm sure it may be available upon request but my overnight travel kit is devoid of any TSA snafus such as 3oz liquid bottles needing a see through bag. A nearby Walgreens gave me a larger variety from which to choose :-) Read moreGenuine Expedia guest review
"the is good but no room service"
No elevator or room service aint worth staying thereGenuine Hotels.com guest review
"Great Hotel for anyone."
Great hotel all around! Came here because I read good reviews. Hope this is helpful to new comers.Genuine Expedia guest review
"affordable, conviently located, pet friendly."
I really enjoyed my stay at this hotel. I brought my dog along on the trip and I really hated to pay the pet fee for only a 1 night stay, but compared to other hotels, the pet fee was cheaper (25$) compared to other hotels in the area. The front desk clerk was very friendly and helpful, she really values her job. That is a plus for customer service. My […] only suggestion to guest is if you are a person who likes to hang out late (after 10pm) is to utilize the stove/microwave in the room or grab dinner or a snack before coming back to the hotel or your only options is a mcdonalds, wendys, and ihop and some type of order inn room service that is not affiliated with the hotel. Being that I am a veggie/vegan, these options were not very friendly for me. Overall my stay was great, very affordable room and was located 10minutes from downtown. If im ever in the Charlotte area again, I will book here! Read moreGenuine Expedia guest review
it was clean and friendly staffGenuine Hotels.com guest review
"Would stay again!"
We enjoyed our stay and would consider staying here again. Having the free shuttle to the airport was a real help.Genuine Expedia guest review
Overall it was pretty good. What they don't tell you, is unlike other hotels they don't clean the room everyday or change any of the linens.Genuine Hotels.com guest review
"Great Hotel for everyone"
The Front desk people were assisting very good and they are friendly. The hotel is clean. One good thing about extended stay hotel is free breakfast and free pickup/drop shuttle to airport. It is one of the best price hotel too. I would recommened this to everyoneGenuine Expedia guest review
I enjoyed my stay. Everything that I needed was with a 5 minute drive. The front desk was very helpful and kind.Genuine Hotels.com guest review
i like Th Hotel But I Though A Full KItchen Comes W/A Stove But Everything Else WAs Great. I Would Love 2 Stay There Again. Thanks!Genuine Hotels.com guest review
"Great place for the lone traveler on a budget"
You have to remember that it isn't the Sheraton but a simple low-key place. It is clean, quiet, and convenient to the interstate. Maid service is only weekly. But the front desk gives you fresh linens. Hotel employees were kind and helpful. As a female traveling alone, I was safe there... something another reviewer said, too. Ten minutes to downtown, […] five or so to the movies at Park Regal. Found interior to be in excellent condition and the bed comfy. Read moreGenuine Expedia guest review
The employees were very helpful and always willing to go the extra mile. They took very good care of me on my short stay, I will definitely stay there if I'm in the Charlotte area again.Genuine Expedia guest review
"Not even close to the airport"
I would not recommend this hotel unless you are a construction worker on a nearby project.Genuine Hotels.com guest review
"felt like a studio apt"
front desk tried to be helpful but was inexperienced, shuttle for airport transfers was helpful and timely, grab-n-go breakfast was convenient, room had full kitchen pots pans utensils, had to request for shampoo, very clean room comfortable pillows & bedGenuine Expedia guest review
I haved stayed here before in was remodeled to an Extended Stay brand. Before it was ok for the price. Now it's great for the price. Clean, comfortable. Nice choice of colors and decor in the rooms. Highly recommended for the price.Genuine Hotels.com guest review
I was only there for one night but the lady checking me in was very friendly, the hotel just got a complete renovation a couple of months ago so everything looked like new. The shuttle driver to the airport was courteous and friendly, what more could you ask for?Genuine Hotels.com guest review
"Good place to stay"
booked a queen bed room but the bed seemed smaller. there was construction so it was somewhat noisy. also a lot of noise late friday into early saturday, most likely from other guests, that was bothersome.Genuine Hotels.com guest review
"UNKNOWN HOTEL NAME CHANGE W/EXTENSIVE RENOVATIONS"
I reserved my room at the Homestead Studio Suites. However, upon arrival, I find that the hotel has been converted to an Extended Stay Hotel which was undergoing extensive renovation. It would have been nice to know that my reservations were not with the hotel (Homestead Studio Suites) that I reserved. Furthermore, the extensive renovations were quiet […] distracting. Read moreGenuine Hotels.com guest review
"A bit small but clean and complete"
Nice, clean rooms. Fridge and stove also nice. A bit small, but great for single person.Genuine Expedia guest review
Pleasant. No room service though. Clean.Genuine Hotels.com guest review
"Great hotel for cost minded small business travel"
I was a little worried after reading some of the older reviews but the hotel must have done a lot of work since then. I found the room to be very clean. I had a non-smoking room and it did not smell of smoke at all. Bathroom was very clean. Mattress was not the most comfortable but the bedding was clean and looked new. The free internet was more than […] ok. I even watched a few youtube videos without any problems. No, I would not bring my family on vacation and stay in this hotel but as a small business owner concerned with keeping costs down it was perfect. Read moreGenuine Expedia guest review
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