"OK for one time"
Hotel was OK. Signage was confusing with two Extended Stays on same street, one sign was nearly impossible to see and the other still says Homewood. Grab and Go breakfast was just coffee, no juice, apple, and some wrapped breakfast bars. Shampoo and hair drier at front desk.Genuine Hotels.com guest review
"Located near shopping and restaurants"
only had a one night stay very acomadating quiet and safeGenuine Expedia guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N Thank you for taking the time to write a review of your stay. I am delighted that you found our hotel accommodating and safe. I am glad that your overall stay was enjoyable. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
At this hotel, you get what you pay for. The room was clean, but maybe a little less comfortable that I was hoping for. The pillows were too small, and the towels were scratchy. I didn't stay there long enough to take advantage of the kitchenette, but that's a great feature. The location is great. There are many places to eat and shop. I saw a Whole […] Foods store a block away. I spent more of my time in downtown, so getting there was easy, as well. I'd stay at Homestead again. Read moreGenuine Expedia guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N Thank you for taking the time to write a review of your stay. I sincerely apologize that the room was not as comfortable as you wished. In response to your feedback, I am also checking on the pillows to insure all of our rooms are up to company standards . Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to serve you again the next time you're in the area!
"Will never stay at this location again!"
Outdated room. Lights not plugged in. Light switches covered in grime, spills/drips are the walls in the main room and in the bathroom. Bathroom light flickered, only truly coming on after 15 minutes or so. Shampoo packets only available at the front desk, though the front-desk was only staffed until 11 pm (we were a late arrival). The decision to stay […] there was a last minute decision, simply because other hotels were booked. Even the sheet that "described" thier offerings had been copied and re-copied so many times that it was hard to read from all the marks on it. Will never stay at this location again! Read moreGenuine Hotels.com guest review
"Disappointing hotel staff"
The hotel has nice amenities for stays over 1 night due to the kitchen. There are not many utensils or dishes. The cooling/heating system in the room was extremely loud and there was a maintenance warning on the thermostat. After calling the front desk twice, a maintenance request was filled out, but it was never fixed during my stay.Genuine Expedia guest review
"Not bad and close to the city"
In general it's pretty decent. Some of the rooms are pretty decent, but some have stains on the rug, tatty bed covers and frayed/ripped upholstery on the chair. Some also have stains in the bathrooms and toilets that don't flush well. The staff is really nice, and the grab n go breakfast is handy and the coffee is good. The towels are smallish, thin, […] and rough and no shampoos or conditioner are available in the rooms.. Read moreGenuine Expedia guest review
"Clean, Basic Room"
The hotel is comfortable, rooms are clean. Amenities are basic but one does get a large room with cooking facilities and a large fridge. This hotel is worth considering for an extended stay. Overall, I was satisfied with my stay.Genuine Hotels.com guest review
hotel overbooked didn't get the king suite but ended up with a regular queen room. however the hotel staff called hotels.com to ensure we were comped in full. Having stayed in many exended stay type hotels we were disappionted that ammenties were at a bare minimum- no paper towels, dish soap,tissue,and hair dryer.Genuine Hotels.com guest review
"Hotel close to the Cleveland Clunic"
The hotel was dirty and had a faint odor of cigarette smoke. The room was poorly cleaned. There was hair in the tub and in the bathroom floor. There was a lot of debris in the corners and along the sides of the carpet. The handle to close the curtain to the window was broken. The free breakfast consisted of breakfast bars, muffins, apples and coffee. […] Since this was not a true breakfast I had to eat elsewhere. Read moreGenuine Expedia guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N Dear Kim, Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay at our hotel was not satisfactory. I am taking your response very seriously and will be meeting with Hotel Manager. We continually work to improve our hotel, so I really appreciate you bringing this matter to my attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
I had a great stay except i had problems logging om internet and bad reception in my romm. Other than that all was fine for the priceGenuine Hotels.com guest review
Didn't feel clean or comfortable, seemed like a very cheap hotel. There was no complimentary shampoo or conditioner or anything in the bathroom just a little bar of soap, also there was an iron board but no iron. There was no real breakfast in the morning, just coffee and a oat meal bar. Didn't enjoy my stay at all but staff was very nice.Genuine Expedia guest review
"One Night Stay"
Room was clean and staff was nice. The morning breakfast was poor. Coffee, cereal, and bagels. They were out of bagels so I asked if there were more and they brought out more. No one looking after the breakfast area.Genuine Expedia guest review
"close to seminar"
I checked in at 12:00 midnight. There was one person in line in front of me and it took 15 minutes to check-in. The desk clerk was very nice but was disorganized and very slow.Genuine Hotels.com guest review
I visited the area for business and thought this hotel was great for this purpose. It was clean, comfortable, and well situated (several good restaurants in walking distance). For the price, I was very satisfied ... a very good value.Genuine Hotels.com guest review
"Terrible, dirty, old, no soap provided"
Absolutely horrific; Would never return. Do not stay here unless you want to pay >100$ for a hotel that provides no shampoo, when asked for towels came with large hair on them, cupboard door fell off upon opening, old and dirty.Genuine Hotels.com guest review
"Clean with comfortable bed."
The hotel was very basic, and the rooms were clean and the queen beds were comfortable. Be sure to take your own hair dryer, if needed, and shampoo, conditioner, etc. only bar soap is available in room. Breakfast was not worth mentioning. Staff, though minimal, was friendly.Genuine Hotels.com guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay at the Homestead Studio Suites Cleveland Beachwood. Once again, thank you for sharing your experience with us. We look forward to welcoming you back in the future!
Only stayed for one night, but everything was as I though it should be.Genuine Expedia guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N Thank you for taking the time to write a review of your stay. It's great to hear that you appreciated having free WiFi even if you didn't have the opportunity to use it. As well, I am glad that our hotel was an ideal place for you to stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
I was pleased with my stay at the homestead. I had never started at one their hotels. The rooms were clean and I especially liked the kitchen in the room. It is located in a gear area near some wonderful restaurants. I would definitely stay there again.Genuine Hotels.com guest review
All in all not too bad, but the bed not comfortable for me at all (back problem) My wife slept in her bed like a log, but I probably won't stay there again.Genuine Hotels.com guest review
"Internet problems, cleanliness"
The internet does not work on the third floor, but does work on the first and second floors. In the breakdast room the windoe blinds we covered with dust. The corners of my bathroom had someone else's hair in them. The edges of the room were not all clean. They have what they call "grab and go" breakfast which consisting of granola bars, packaged muffins, […] and apples. This may be excusable since the the rooms have a stve, full size fridge, stovetop, and microwave. There are also a couple of frying pans, dishes, knives and forks. I bought my own breakfast food from the store. The mattress was thin. Read moreGenuine Expedia guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N Neal - Thank you for taking the time to write a review of your stay. I sincerely apologize that the WiFi connection was not working for you. To uphold our company's high standards, we will be switching to a new internet company by the end of the year. Moving forward, I hope this transition will resolve the issues we have been experiencing. As well, I am very sorry to read that we failed to thoroughly clean your room upon arrival. I have spoken with our housekeeping staff to ensure we improve our procedures so this does not happen again. Thank you very much for providing us with your feedback. We hope you will choose to stay with us again in the future.
Room doors slam so hard that the walls shake, the refrigerator sounds like a 747 at take-off, air-conditioning unit is next to the desk blowing cold air at you making it impossible to use the desk or the A/C, armchair and ottoman are in front of the closet making access to it very difficult. The architect and room designer should be condemned to stay […] there for a week. Read moreGenuine Hotels.com guest review
"A different place to stay."
We visit the Cleveland area often, and chose to stay at the Homestead this time. Very pleasant experience and will stay there again.Genuine Expedia guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N Thank you so much for posting a review of our property. Our team will be happy to know you had a very pleasant experience at our hotel and will choose to stay with us again in the future. We look forward to seeing you again!
"Great location. Morning staff not so great"
Off 271 with tons of restaurants nearby. Afternoon and evening staff extremely helpful. Morning staff not polite.Genuine Expedia guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N Thank you for taking the time to write a review of your stay. I am glad that you enjoyed our location. Still, I am sincerely apologize that you did not find the morning staff as helpful and friendly as the evening staff. As this hotel’s manager, I can assure you that I have met with our entire team to coach them on how to provide better customer service moving forward. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Great Place to stay"
Huge rooms and great staff.Genuine Hotels.com guest review
"Hotel o.k., but seemed like floor was not clean."
Room was o.k, but floor wasn't clean. There was an earring left by a previous occupant and lots of thread and fluff on the floor so it didn't seems clean. Everything rattled when you walked on the floor and it was quite noisy when others walked past the door.Genuine Expedia guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N Sarah - Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay at our hotel was not satisfactory. The housekeeping issues you mentioned are inexcusable. I am taking your response very seriously and will be meeting with our entire team to improve our cleaning procedures moving forward. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Hotel has smoking and non-smoking rooms, hallways and non-smoking room smelled like smoke.Genuine Hotels.com guest review
Movers packed all of our things so we needed a place to stay before taking off the next day. There was no one at the front desk and it took the attendant 10 minutes to come down after calling. The beds were uncomfortable and the walls were thin. However, the kitchen and sink came in handy as we had to eat our dinner there. The workers were friendly […] the next morning and we loved that our dogs could stay with us! Read moreGenuine Hotels.com guest review
"Perfect for extended business stays"
My stay was enjoyable. No-frills, very basic amenities. Perfect stay for business meetings or seminars.Genuine Expedia guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N I want to thank you for taking the time to post a review of your stay. I'm glad to hear that you found our hotel to be perfect for your business needs. I am proud of our team for their hard work and dedication to providing our guests with exceptional service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
"Inexpensive for T&E purposes."
It seems that smoking and non smoking rooms are on the same floor, so there is a slight smell of cigarettes. Front desk personnel are somewhat attentive to customer @ check in. Room was relatively clean, the refrigerator did not work, which wasn't a deal deal to me. Location was convenient and located on hotel row in Beachwood. If I was on vacation […] with the family, there are better choices, but working within my corporate T&E, this hotel worked okay. You get what you pay for... Read moreGenuine Hotels.com guest review
"Just What I Needed!"
The hotel was modern, quiet, efficient, comfortable, reasonably priced. Everything I would find at home was there for me! The bed was more comfortable than my bed at home, which I always thought was Great! For my short stay, I didn't need someone making the bed everyday. There were more than enough towels and I always carry my own personal shampoos […] and lotions anyway. The staff was friendly and accomodating. I highly reccomend the Homestead inn - Extended Stay! Read moreGenuine Hotels.com guest review
"Good bang for the buck"
No complaints at all- for the price I feel it is a very good value. ThanksGenuine Hotels.com guest review
Not too bad but they did have a lot of noise from other guests playing games out back. At least they quit around 9pm.Genuine Hotels.com guest review
"not the greatest but definately not the worst."
I was disapointed in he shower/tub. there were no handle bars to support you when you showered. or while entering or exiting the tub area. The room was nice sized. the kintchen area was convenient but we did not need that feature. the continental breakfst was sparse but ok if you wanted to grab, and eat. everything was wrapped and instant. i found the […] price suitable for the motel. Read moreGenuine Expedia guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N Thank you so much for posting a review of our property. I'm glad that you found our rooms to be spacious and enjoyed the convenience of having an in-room kitchen. I am sorry that our grab and go breakfast did not meet your expectations. It is a new feature that we are working to improve. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
It was a wonderful night out and the location and all surroundings were very nice.Genuine Hotels.com guest review
I've stayed at a few of the hotels located on that same street as I come into town often. I went to the homestead this time hoping it would be able to compete and found that you get what you pay for. They didn't have linen service unless you went to the front desk and asked for an exchange. I ended up cleaning my own room and making my own bed. Also […] it wouldn't hurt to have a bar or somewhere we could grab a drink. Read moreGenuine Expedia guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N Thank you so much for posting a review of our property. I truly appreciate your comments regarding our reasonably priced rooms; still, I am sorry that our housekeeping policy was not communicated to you properly. We provide this service for stays of 7-nights or more, but can also do so in-between per guest request for a minimal fee. Towels and linen can be updated by exchanging them at the front desk at any time. I will work with the staff to ensure this message is conveyed to all guests during check-in moving forward. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
"Will not stay there again"
We were informed that housekeeping would be an additional $10.00/night and that we would need to bring towels to the desk for exchange. Hair dryers would also need to be obtained from the front desk. There was one small bar of soap in the room, but no shampoo. The room itself was dated in appearance. Breakfast was coffee and prepackaged pastries.Genuine Hotels.com guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N Thank you for taking the time to write a review of your stay. I sincerely apologize if we overlooked informing you of our housekeeping policy. At all of our hotels we provide housekeeping for guests who stay for 7 nights or more. In the event guests would like fresh towels or linen, we can exchange your items, or offer additional housekeeping service for a minimal fee. We do not have hairdryers in our rooms, however we have a supply at the front desk for guests to use. In addition, shampoo is also available at the front desk. I'm terribly sorry if we did not meet your expectations or thoroughly inform you of this upon arrival. Thank you very much for providing us with your feedback. We hope you will return to stay at our hotel or any of our other brand locations.
Very convienent. Very comfortable. The price was affordable & the room was more than I expected. Defiantly will book with them again in the future.Genuine Expedia guest review
Response by Extended Stay America -Cleveland -Beachwood -Orange Place -N Thank you for taking the time to write such a positive review of your most recent stay. We truly appreciate your comments regarding our convenient location and comfortable room. In addition I'm happy to hear you got more than what you anticipated for the price! I do apologize that your interaction with our front desk staff was not ideal. We will be working on improving our customer service as soon as possible. Thank you for choosing Extended Stay Hotels. We hope to see you again soon!
"Excellent for this price range"
We were looking for a cheap, clean hotel in a neighborhood where a u-haul of belongings would be safe parked outside. This was a perfect fit. The hotel was bright and clean and the service was excellent. The room was very spacious. Could not have asked for more given what we paid.Genuine Hotels.com guest review
"Nice place to stay for a business trip"
The stay was good but it did not have a business center with a computer or printer available.Genuine Hotels.com guest review
"One night stay"
UN-eventful, just the way I like it. No loud guests or snotty service. Everything was pleasant. Would stay again for the price. Lots of places to eat and it's close to the race track.Genuine Hotels.com guest review
If you stay here, I hope your experience is better.Genuine Hotels.com guest review
Good deal great locationGenuine Hotels.com guest review
Loved the room, bed and the price and it's close to airport. Will definitely book on next trip to ColumbusGenuine Hotels.com guest review
All thats missing is a pool.I enjoyed my stay.Genuine Hotels.com guest review
"Decent place to stay and a decent value."
The hotel itself is fine it not a bit "cold" in how it feels. The room is decent but the bed could be much more comfortable. No glassware, dinnerware or cutlery to be had in the room.Genuine Expedia guest review
Staff wasn't overly helpful and I could never get the room to be a comfortable temperature. However it was clean and very convenient. Based on the price I would stay againGenuine Hotels.com guest review
There were no disappointments about my stay at the Homestead. What stands out among all the good things is the wonderful staff! Without exception, they were a warm and friendly crew with true compassion for the issues travelers face. I will return again and again. Bravo!Genuine Hotels.com guest review
"Not bad for the price you pay..."
well, the outside of the building looks nice. lady at the desk was polite. DISLIKES: THE ELEVATOR WAS LOUD AND WASN'T VERY CLEAN, THE WALLS IN THE HALLWAY COULD USE A CLEANING. OUR ROOM HAD WHAT APPEARED TO BE A PU*** HAIR ON THE COUNTER, A LONG STRAND OF BLONDE HAIR IN THE SINK, DENT WITH A RED MARK ON THE FRIDGE AND LAST BUT NOT LEAST, THERE IS NO […] FREE WIFI, THEY GIVE YOU A CODE TO PUT IN YOUR DEVICE TO RECIEVE WIFI BUT THEN IT ASKS YOU TO PAY TO ACCESS IT! THAT IS FALSE ADVERTISEMENT!!! Other than those issues, the room was pretty quiet, comfy bed, nice flat screen (limited channels). overall would I stay here again...yes pretty decent! Read moreGenuine Hotels.com guest review
It was ok for the weekend. With it being a pet friendly hotel they need to check on the rooms after the maids have called themselves cleaning it. Hair on bathroom sink and on floor. I cleaned up after going to the store, but I will consider another place next time I visit Cleveland. My mistake that I didn't pay attention to all the details about what […] they offer. (about the pets) Don't care for pets in closed environments like hotel rooms. Pets walking around from outside and children leaveing the pools wet and barefooted. Parents beware of the germs they pickup. Read moreGenuine Hotels.com guest review
"Not exactly what I had in mind"
This hotel wasn't bad. I guess the best way to explain is "spartan." It is an extended stay hotel so there were some typical hotel immenities they didn't offer, i.e., ice machine. The staff was very helpful an nice. I probably wouldn't stay here again.Genuine Hotels.com guest review
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