Walking distance from the legoland. The staff were great and free breakfast buffet.Genuine Expedia guest review
Great location! Close to lots of retail and restaurants.Genuine Expedia guest review
"Quiet and clean"
Nice over night stay. Comfortable rooms. Nice breakfast bar. All of staff was very friendly and helpful, except for one. She wouldn't get off her personal phone call to answer a simple question.Genuine Hotels.com guest review
"Convenient to airport and sights"
It was ok but bed hurt back and bath sink did not drain. I told front desk and no one fixed. By day I left it wouldn't go down at all. Maid must have noticed but did nothing either.Genuine Hotels.com guest review
"Close to the lake"
Was very wonderful .All staff was very nice and helpful.Genuine Expedia guest review
Very nice hotel, wide rooms, very nice and polite staff. I would abosultely choose this hotel every time I go to Dallas Grapevine.Genuine Expedia guest review
"Enough to Know"
I've stayed at Hyatt Place Dallas/Grapevine at least 5 times in the last 7 years. All seasons, even a big holiday. They have never let me down or give me reason to be concerned with any aspect of my stay. So, I'm making it a point this time to respond to the survey. Room and service have always been perfect. And you count on that when some of your visits […] are "special occasions". The location can't be beat when you need something "else" to do or something to eat after the game, the family gathering or convention, which is usually my other reason to stay here. I have booked directly and through online booking services and both are met with equal respect. This will always be my hotel of choice in the Arlington/Grapevine/Dallas area. Good Job Hyatt D/G!! Read moreGenuine Expedia guest review
Great room. Breakfast was limited. Housekeeping was wonderful .Genuine Expedia guest review
"Great place to stay"
From the moment I checked in until the day I left, not a single thing to complain about! Staff was wonderful, very friendly and helpful. Room was clean and the bed was one of the most comfortable beds that I have ever slept in!Genuine Expedia guest review
"Super Clean and comfy"
While there a few things that Hyatt Place needs to fix/maintain a little better, overall this is a very nice hotel. Rooms were very clean and beds and pillows were very comfortable. Close to the airport so expected a lot of noise but it was actually very quiet. Breakfast is great. Enjoyed it.Genuine Hotels.com guest review
Very nice hotel, perfect for business or pleasure.Genuine Expedia guest review
Location was perfect, staff friendly, comfortable & clean rooms - would definitely stay again!Genuine Hotels.com guest review
"They were GREAT!"
Everybody was very friendly! I was there for the George Strait concert in Arlington and they were very helpful with helping me find parking with a shuttle available to the stadium. They acted like they were as excited for me as I was. Our check in was quick and easy as well as humorous!Genuine Expedia guest review
"Clean and safe"
We stayed there before a flight and the hotel was clean and convenientGenuine Hotels.com guest review
"Staff Dedicated to Guests"
Dedication starts with the General Manager and permeates through the staff.Genuine Hotels.com guest review
"Close to mall and the grapevine lake."
Very satisfied with comfort of the beds and the breakfast was great. Will definitely stay there again.Genuine Hotels.com guest review
Enjoyed our stay. The service from the staff was great.Genuine Hotels.com guest review
Room was very comftorable and fit the needs we had for the weekend. Room was cool and rested well. Breakfast was good but need more space for dining. Staff in back walked passed spilled milk without cleaning. Will stay again for sure.Genuine Expedia guest review
"convenient business hotel near DFW"
Hotel is convenient to DFW and Gaylord resort. The outlet mall nearby is overrated. Very suburban location good for business vusits to nearby offices.Genuine Hotels.com guest review
They seriously need to deep deep deep clean the room carpets or better yet replace them the smell is bad and they just seem "sticky" and that's bad for carpetGenuine Expedia guest review
Unpleasant employees. Loud people. Slamming doors late at nightGenuine Expedia guest review
"Close proximity to conference"
Perfect location, great price and plenty of space in the roomGenuine Hotels.com guest review
The beds were uncomfortable and I had to unplug the refrigerator cause it made an annoying loud noise.Genuine Hotels.com guest review
"Close to Airport"
Very nice receiption, very confortable room, very close to Mills, Very good breakfast, very fast Wi-FiGenuine Hotels.com guest review
"nice hotel in nice area"
staff was very friendly and courteous. the breakfast was above average for a continental breakfastGenuine Expedia guest review
TV did not work both nights we stayed. AC did NOT work the first night. The maintenance fixed AC for second night but quit working after he left. First night we waited more than an hour for the maintenance guy to come and then decided to go to bed after calling the front desk. The maintenance guy came to work on TV second day and later stated that either […] there is a provider issue or line issue for which he will have to call down and get into attic, etc. Check out rep was not friendly and courteous. She must be having a bad day. Room Service and cleanliness was very satisfactory. Read moreGenuine Hotels.com guest review
"Manager and Ruth very friendly."
Let our grandkids sit in his sport car. Perfect location to mall and restaurants. Great breakfast.Genuine Expedia guest review
That was a wonderful place to visit for a vacation. It was only 0.2 miles from our destination, and the employees were very helpful. My family couldn't wait for breakfast every morning ( eggs Benedict, waffles/ French toast, and everything you can imagine in between). When we left, my family wasn't going to miss the places we visited, but the hotel […] itself. Read moreGenuine Hotels.com guest review
"Right price, nice location, convenient location"
Spring Break for Grandkids. Used the Hyatt Place as our home base for 3-days in the Dallas area visiting the sites and enjoying the children's time off with them. Good quality facilities with clean and well laid-out and nicely decorated rooms for a reasonable price. Local shuttle service was helpful. Services were more than adequate. And my favorite: […] the staff was professional, friendly, and helpful. Would have been nice for them to have an ATM machine on site. Overall, nice accommodations. Read moreGenuine Hotels.com guest review
Front desk and staff were nice, one of the shuttle drivers not so nice. There was some ladies red Boxster parked right out front the door the entire visit which made the driveway congested, you would think the manager would have asked her to move it. Hotel was roomy and clean, bathroom showed its age. All in all its a fairly priced pretty nice hote […] l. Read moreGenuine Hotels.com guest review
We made a mistake in our reservations and the staff there was super helpful in working things out for us. Coming off a long miserable flight from far away, they made the extra effort to make our stay comfortable. Thank you!Genuine Expedia guest review
"Great place for a weekend getaway"
This hotel was so nice we loved the divided wall made it more private!! My husband & I both said it was like being in a small apt. Will definitely go back!!Genuine Hotels.com guest review
"Clean & Convenient"
We had a wonderful experience! Room was clean, comfortable, and conveniently located across from severL restaurants and grapevine mills malls. Service was excellent! Staff was super friendly! And breakfast was delicious!Genuine Hotels.com guest review
"Trip to Dallas"
Hotel was excellent and staff was very friendly and professional.Genuine Expedia guest review
"Great place to stop in road Trip."
We stopped at this hotel to spend the night and before continuing out we had the chance to visit a couple local attractions for younger kids. Right across from legoland and the aquarium.Genuine Hotels.com guest review
"All it needed to be for a business trip"
It was the perfect location at the perfect price and I loved the hot breakfast every morning for my team and me. We had early mornings to get to our customers so it was great to be able to leave with full stomachs. Also, there are restaurants of different levels withing walking distance.Genuine Hotels.com guest review
"Nice hotel next to Grapevine Mills Mall"
We were extremely pleased with our choice of hotels for our weekend adventure to the Sea Life Aquarium and Rain Forest Cafe at the mall. We could easily have walked to both places from the hotel. All staff we encountered were pleasant and friendly. Our room was very large and comfortable, and the quasidea we ordered from the hotel was excellent!! We […] would return to this Hyatt in the future! Read moreGenuine Expedia guest review
Great stay. Awesome service from the staff. Shuttle van available for airport pick up and available to transport to anywhere within a 5 miles radius (just plan accordingly). The hotel could use a paper copy of services available instead of relying on digital media. Could use an ATM machine for convenience.Genuine Hotels.com guest review
Had an event in downtown Dallas, stayed at the Sheraton there and was not impressed. Needed a place near the airport after our flight was delayed for a day and chose the Hyatt due to the location near the airport and the Grapevine Mills Mall. Couldn't have been happier with the stay! Walter and the rest of the staff were very friendly and accommodating. […] They all went out of their way to ensure our stay was enjoyable with (free) shuttle to nearby restaurants and the airport. Breakfast was wonderful (also free) and the rooms were very comfortable. This place deserves five stars and I wish I could give six! Read moreGenuine Hotels.com guest review
"Room was nice and right by grapevine outlet mall!"
We couldn't open our room at arrival but staff immediately helped and we got in right away!Genuine Expedia guest review
I stayed 5 nights while attending a conference at the Gaylord. The Hyatt Place offered free shuttle service there and back as well as to anywhere within a 5 mile radius (& the DFW airport) on a call ahead preset schedule. All the staff were friendly and helpful from desk to cleaning staff, kitchen staff, and general manager (he sings to himself when […] stressed and has a great sense of humor). Breakfast is included and featured breakfast sandwiches, pancakes, oatmeal, cereal, fruit, Tazo tea, coffee, OJ. Across a large parking lot is an outlet mall with a 1 mile circumference and oodles of stores. Not much else in the neighborhood, but there are 4 or 5 horses to look at in the ranch across the back lot. My room had a nicely separated "living room area" with a couch, ottoman, desk, refrigerator, and bar. Big TV. Exercise room and outdoor pool. I knew no one else at the meeting, spent a lot of time in my room, and really liked the place. Read moreGenuine Hotels.com guest review
nice hotel convenient for our purposes. very clean and friendly staffGenuine Hotels.com guest review
"Quiet Stay, Lots to do"
The hotel is not right on the main road. Our room was on the back side of the hotel, so we had a view of horses and countryside. Our room was very quiet and comfortable. The breakfast room was busy in the morning, but the staff opened another room for guests to use for seating. We would definitely stay at this hotel again. The staff was friendly and […] courteous. Read moreGenuine Hotels.com guest review
I was in town for business and will definitely be back. The room was huge and well-appointed. The staff was friendly and accomodating. The breakfast was abosoultey the best continental breakfast I have ever had. In addition, the shuttle, which we frequently used, was always prompt and friendly.Genuine Hotels.com guest review
"Close to work Shopping"
The people working in the hotel very friendly and that would deb the main reason i would return,Genuine Hotels.com guest review
"Comfortable, but no"
If you need a couple of nights somewhere at a reasonable price, this came pretty close to perfect. The staff was helpful overall.The free shuttle was convenient, as was the free internet and the free breakfast. The Grapevine location was good for me because it was close to the areas I needed to go to. It is on the lower side of a 3-star, but the rooms […] were spacious, and the bed was extremely comfortable. The AC/Heat is LOUD! Read moreGenuine Hotels.com guest review
"Just don't ask them to go out of their way."
My room was very clean, the food good (great chocolate chip cookies!), and the staff was friendly. Everyone did everything they were expected to do with a friendly smile. Just don't ask them to go out of their way. When I arrived in Dallas I had a complication that kept me from being able to rent a car. I had an important appointment at 10:00 the next […] morning. I knew my appointment was close to the hotel--that is why I booked at Hyatt Place. When I checked in, I asked them about their shuttle service. The clerk happily stated "yes, we'll take you anywhere you would like to go within a five mile radius." I looked up my client's office on maps and saw it was 6.5 miles away. I asked if they could take me there and the clerk said "no I'm sorry, that's out of our range." I checked with the manager and he agreed without apology--the extra 1.5 miles was too far. Now I had to find a cab and pay $70 to get back and forth to my appointment. I am still overall satisfied with the service I got at Hyatt Place. I'm just disappointed. They didn't do anything wrong specifically; they were steadfast, exactly within their parameters. They missed an opportunity to be a big hero for me though. I wish I were writing about that instead. Read moreGenuine Hotels.com guest review
My experience was average. I travel often and there was, unfortunately nothing standout about this hotel. The breakfasts were above average, but I had to work to make it applicable to my diet. The maids were not thorough in cleaning. I found my tea cup still by my bed etc. The management also wasn't very accommodating when I had to take a last minute […] flight to another destination and tried to cancel my room the last night; they wouldn't budge. To me...that will make my decision easier to not return the next time. It's all about customer service. Read moreGenuine Hotels.com guest review
Wonderful Hotel!!!Genuine Hotels.com guest review
My stay was excellent from the moment I walked in the door,great customer service my room was already warm,room very clean.My next stay will definitely be with the Hyatt in Grapevine,I live in Dallas great get away thank you very much.Phillip and Debbie MangumGenuine Hotels.com guest review
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