"ABSOLUTELY love this hotel!!"
Awesome hotel. For the amount of money I paid for the one night we stayed, it was SO nice and I will definitely stay here again!Genuine Hotels.com guest review
"Everything we wanted to see was right there!"
I really enjoyed the accomodations. Walter and Tera were wonderfully cordial and the manager was so attentive to our needs we were blown away. The room was very comfortable and the breakfast was more than we'd hoped for. If we make our way back that way in the future, this is top of my list for places to stay.Genuine Hotels.com guest review
great hotel & staffGenuine Hotels.com guest review
"Convenient location for us!"
Overall, was mostly satisfied with everything about the hotel. The staff was super nice, the continental breakfast was Ah.May.Zing, and the location was perfect for us. The room was a little small for my little family of 4 but it worked overall. Would have been nice to at least have a microwave, however. The air filter in the a/c unit was pretty clogged […] so our first night (of 3) was a little stuffy but once my husband removed the filter, it worked better (although the thermostat may have been off a little bit). Would recommend this hotel to friends/family. :) Read moreGenuine Hotels.com guest review
"Overall the room was clean."
The toilet and the sink were semi-stopped up. My husband had to use the public bathroom on the 1st floor; I did not go at all. The sofa's arm rest smelled.Genuine Expedia guest review
"Great stay at the Hyatt."
Love the modern, elegant décor. Hotel staff were very friendly and treated each as if we were guests at their home; very accommodating. Great food. Free Breakfast. Close to everything in Grapevine.Genuine Expedia guest review
Me and my boys had a great, fun weekend...Genuine Hotels.com guest review
"Nice place noisy A/C"
Really nice place, great breakfast. The A/C in room when it started up would wake the dead. Overall Ok but the A/C ruined a nice place.Genuine Hotels.com guest review
The room is fine, clean but could use a little updating. The desk staff were the best, very friendly and helpful. The only thing that really raised an eyebrow was trying to explain to the 4 year old why the lady upstairs was screaming while jumping up and down on the bed.Genuine Hotels.com guest review
The room was very comfortable and just as pictured & described. The staff was courteous and helpful. Check-in and check-out were simple & quick. We both thought the free breakfast was very good. I definitely would stay at Hyatt Place again.Genuine Hotels.com guest review
"Poor shuttle service"
I would like to congratulate the Hyatt Place for having the only shuttle driver in the area who could not figure out how to get to the lower level of Terminal E at DFW. After calling at 12:10 a.m., I sat for 45 minutes, watching the rental car bus, various parking buses, and a wide variety of hotel buses from other properties pass by me, their drivers […] obviously having no difficulty in accessing the lower level of Terminal E. At 12:55 a.m., I called the hotel again, only to be informed that their driver was unable to get to the lower level, and would I please go upstairs. Other than that, the hotel was fine. Read moreGenuine Hotels.com guest review
"I would stay again in this hotel and recommend it."
The check in was quick and the staff was pleasant. The room was clean. Thank you for an enjoyable 2 nights. Great job.Genuine Expedia guest review
"Very close to the Grapevine Mills Outlet Mall"
We had a very nice stay at the hotel for one night. Check in was hassle-free.Genuine Expedia guest review
We were very pleased with every aspect of our visit. Our room was spacious and very clean. All of the staff we encountered were courteous and friendly. The breakfast buffet was awsome!! Had we stayed longer we would have ordered from the large menu. We will stay again on our next visit to the area.Genuine Expedia guest review
Would recommend this hotel and would stay there again. Staff was friendly. Rooms were clean and roomy. Loved location. Beautiful area. Dining, shopping and entertainment nearby. Easy access to freeways and highways.Genuine Expedia guest review
"convenient, clean and friendly service"
The hotel is across the street from the Grapevine Mills which was convenient for some shopping. The hotel is also near the historic downtown which is a lovely place to visit. The complimentary shuttle meant I didn't have to rent a car and it took me several places including the expensive convention center where my conference was. The bar had drinks […] and a pretty healthy menu - I had hummus plate one night and bruschetta another night - they were both good. Breakfast had oatmeal and fresh fruit plus breakfast sandwiches and other items. The gym was clean and adequately equipped. Staff was very friendly and helpful. I would stay here again. Read moreGenuine Hotels.com guest review
"could have been better"
It was an an average hotel at best but extremely overpriced for the money.Hotel was also far removed from areas and road construction made it a real chore to go anywhere.Genuine Hotels.com guest review
"Friendly and helpful staff"
I stayed at this property for 3 nights. The staff were very friendly and always willing to help whenever they could.Genuine Expedia guest review
Great hotel with great services! I will stay here again.Genuine Hotels.com guest review
"nice hotel made a difficult trip bearable"
Staff was wonderful and helpful. Pool was nice. Loved the steel cut oats in the continental breakfast. Loved the free Wall Street Journal.Genuine Expedia guest review
I had a great experience. The room had so much space, was clean, and the hotel provides a 24hr shuttle!!Genuine Expedia guest review
The hotel was in a good location, close to airport and good restaurants/shopping. Our room was clean, the staff was courteous and helpful. The only negatives were the lack of items in the room that you would normal associate with a hotel of this quality- Our room had no lotion, no wash towels and few other "niceties". I am sure if I'd asked at the lobby, […] these would've been provided, but I didn't notice until the wee hours of the morning and had to catch a flight, so didn't have time. I would stay there again, but would ask for extra items upfront! Read moreGenuine Expedia guest review
"Got a great deal on a nice room."
Simply put, this is a nice hotel. Very clean and new looking. Nice breakfast selection. It was about a mile from my destination, and I got a great deal. No complaints.Genuine Hotels.com guest review
Room was spacious wish we could have had a king size bed but sadly they were all booked. We will stay here again!Genuine Hotels.com guest review
"Hyatt Place in Grapevine, TX"
I stayed 4 nights there. Breakfast: very good (e.g. hot sandwiches)/ Room: spacious but a bit musty (no fresh air from outside available)/ Bathroom: small/ Staff: friendly/ Shuttle: not reliable at times (waited 30 minutes in the airport for pick-up after my call to hotel, etc.)/ Free WSJ/ Internet: very good/ Location: A few blocks from a shopping […] mall (food court & movie theater inside) Read moreGenuine Hotels.com guest review
"Close to Cowboys stadium, golf course, Bass Pro"
A++++ hotel!! Excellent staff, almost like staying with family. Happy to help you with anything. We had a meal off the new fresh menu and it was wonderful. Used the shuttle service several times, they were very prompt dropping off and picking up from drop off point! The manager himself came out to talk with me. He was very accommodating to my needs. […] We are already making plans to stay again! Read moreGenuine Hotels.com guest review
Very pleased with all amenties of the Hotel and surrounding area!Genuine Hotels.com guest review
"hockey tournament location"
worth the stay. we had an early game before the hotel breakfast opened. i made the manager aware and they made us grab and go bags to be ready 530 in the morning. Is walking distance to rink!! (if you dont have a car, or if you car pooled with someone else) I will be staying again.Genuine Hotels.com guest review
The entire staff was extremely friendly and helpful. Could not believe how speedy the shuttle drivers were, never waited more than 15 minutes. Very personal and welcoming, the breakfast was amazing as was the staff being on top of everything. Would recommend and stay again.Genuine Hotels.com guest review
"Great stay at Hyatt Place"
We took a quick end of summer trip to Grapevine to take the kids to Legoland and the Sealife Aquarium. Hyatt Place was a great hotel! The room was big and clean, the breakfast was great, and the staff was always friendly and helpful. We would definitely stay here again.Genuine Hotels.com guest review
"Great hotel will come and stay again!"
Nice, clean, comfortable, good service friendly staff!Genuine Expedia guest review
Staff friendly on a very busy weekend. Location is great. Would stay again.Genuine Hotels.com guest review
"Weekend of shopping with family"
Hotel was nice breakfast was great! Rooms were big and lots of hot waterGenuine Expedia guest review
This is the place to be if you are visiting Grapevine. The shuttle that takes you anywhere is worth it. 24/7. Would recommend this place again and again.Genuine Hotels.com guest review
"Very nice stay"
Location GREAT!!!!!! Nice hotel, Nice room, Nice staff, and Great price. Will stay here again for sure. If your husband agrees to accompany his wife and three daughters a BAR comes in very handy after 10 hours of shopping:))).Genuine Hotels.com guest review
A/C burped throughout night. Freon smell dumped into room. Took Entire day for smell to leave.Genuine Hotels.com guest review
"Very close to what we were there for!!!"
This was my first experience dealing with Hotels.com & this hotel. I was very pleasantly surprised by the room. For a change when we arrived the room was comfortably cool=they did leave the air conditioner on in the room which is a treat in the hot Texas summers.This hotel is very very close to the mall which is why we were in Grapevine plus the nearby […] restaurants were nice to eat at. The breakfast was nice even with us showing up at 9:45 they still had fresh pancakes coming out. How rare is that? Only bad thing for me was the pool was small and it was full of kids. Would have like to swim but the pool closed at 10 and the kids were there that late. Would be nice if they would have later pool hours for the adults. Read moreGenuine Hotels.com guest review
We had a great girls' trip, shopping at nearby stores. The room was large and comfortable, even for all our extra packages! The service was top notch! One elevator was out of commission temporarily, but the staff worked to get it up and running right away. Everyone was super friendly and helpful. We will definitely stay there again when in town!Genuine Hotels.com guest review
Had a fantastic overnight stay with my mother and kids. Walter at the front desk and all the other staff were accommodating and very friendly. The complimentary breakfast was very good. The complimentary shuttle makes it very easy to go out to dinner and to get back and forth to the airport. The only downside are the beds. They are not that comfort […] able. Read moreGenuine Hotels.com guest review
GREATGenuine Hotels.com guest review
The stay and location was great. The only problem breakfast area to small and not much varietyGenuine Hotels.com guest review
lose to all must-see sights bass pro,mallGenuine Hotels.com guest review
Our first room on the second floor was extremely hot. The air conditioner was trying hard but was not cooling. When I asked they promptly found me a room on the 4th floor. I certainly understand maintenance issues happen and feel that the great customer service made this a non issue. The rest of the hotel ammenities including the breakfast was exce […] llent. Read moreGenuine Hotels.com guest review
"Excellent hotel in the price range."
Good location for shoppers :). Big & clean rooms. Good breakfast.Genuine Hotels.com guest review
The beds were HORRIBLE!!!!! They were soooo dented in to the middle that my husband and I were constantly rolling in to each other! Everything else was fine.Genuine Hotels.com guest review
When we got to the hotel room the air conditioning was not working very well and they sent someone up to check it as soon as we called. He worked on it and came back in a few minutes and it was still not working correctly so he changed out the compressor and came back again to make sure it was working. He also came back the next day to make sure we […] still had no problems. Excellent customer service. Things like this happens sometimes and it is up to the hotel to make sure the problem is corrected. We would have been moved to another room if it could not have been fixed in a timely manner. Read moreGenuine Expedia guest review
It was very nice. Friendly staff, who introduced themselves upon arrival.Genuine Hotels.com guest review
"very nice hotel + family friendly"
The hotel itself was very nice, clean, and updated. The staff was very friendly and helpful. We came for the pool and it was great the covered area was great in the TX sun. The complimentary breakfast was much better than anything I've had at other hotels. We will be returning.Genuine Hotels.com guest review
"Good hotel. Some problems with the bathroom."
The hotel overall was good. The free breakfast was very nice, but not remarkable. There were problems with the shower. The showerhead was broken, so that the water didn't spray out properly. Also, the adjustment knob--to modify the height of the showerhead was broken off--so the showerhead would constantly slide down onto your head while showering. Finally, […] the shower was designed to be handicap accessible. But the design was very poor. Everytime we showered, the entire bathroom would be flooded with water. Read moreGenuine Expedia guest review
"Vacation in Grapevine"
Perfect location if you are spending time in Grapevine Tx. Restaurants and entertainment nearby. Easy airport access via hotel shuttle. Outdoor pool and fully equipped workout room.Genuine Hotels.com guest review
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