"Affordable, clean hotel"
This was a weekend trip with family. The room service doesn't clean the rooms unless you tell them explicitly. We had to ask at the front-desk for towels. The room was very nice, and the bed was very comfortable. Parking can get a little crazy and we had to drive around the facility to find a parking spot, and in the Michigan winter can turn out to […] be quite a pain. I would recommend this hotel. Read moreGenuine Hotels.com guest review
This is the only hotel I stay when I am visiting my client. It is conveniently directly across the street. The hotel staff person (Laura) was extremely helpful in assisting me. Hotels.com had double booked my room due to some problem with their server. She worked to get it corrected but was unable. Hotels.com contacted her a few days later and she was […] able to get my credit. Read moreGenuine Hotels.com guest review
"I won't be back!!!!!!"
The beds are small for a queen and very hard. I woke up sore. The air kept going on and off all night. The food wasn't so great. But staff were pretty nice. I won't be back. Its way off in the back with nothing by it.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Detroit Farmington Hills Thank you for your comments. I am sorry that your stay was not all you had expected. We will take your comments into account and hopefully you will give us another oppurtunity to meet your needs in the future
From the time I stepped into the lobby, I was completely blown way. I usually take disinfectant with me to hotels, but this was totally different. I felt as if I didn't need it at all. The guest services were beyond extraordinary. They smiled, laughed, and were great at helping to get my last minute reservation completed. Absolutely wonderful the entire […] time. Even at check out. Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Detroit Farmington Hills Thank you so much for your comments. We take pride in our hotel and do our very best to exceed our guests expectations
Ok this place rocks the staff is awesome the general manger is totally awesome and they have HDTV yes real HDTV the property is emaculent the staff is great. The rooms are modern and comfortable unlike the Southfield property the appliances where clean and usable, the room was modern and emaculent with utensils to cook with. The corporation should take […] note of this location to evaluate other locations. This is my business go to from now on. I don't have enough space to continue my praise of this hotel but I can say it's a no brainier before it's remodel it may have been older but the staff could not have been different which is awesome. Cudos you hit the mark your franchisee should be commended. Read moreGenuine Hotels.com guest review
I was in the area from out of state for a family Thanksgiving dinner. I was not in the hotel long. But two items occurred to me when I was there. The first is that there is residual noise from the expressway. Not a problem for me but may be for others. The second is that the refrigerator is definitely noisy. Once it shut off the lack of noise was evident. […] So someone might want to consider another brand or some way to dampen noise. Read moreGenuine Hotels.com guest review
It is very good experience to stay here.The room is clean and very big. We can cooke in the suite room. It is fine to me.Genuine Expedia guest review
"Nice, clean, safe suite!!! Very helpful front desk"
The room was so very clean!!! Very nice fixtures and appliances! The front desk was so accomadating and respected my requests. I had a very quiet room. The only thing I can't figure out had to do with the bed. First, I could only get one bed and second there was no lamp or nightstand on one side of bed!! all in all, very nice stay!!Genuine Expedia guest review
"Overall, nice place"
Only complaints were: 1) two lights in the room were out 2) bed made a lot of "crunchy" and "crinkle" noises with every slight movement 3) breakfast was just so-so. Other than that, had great service, friendly staff, clean rooms, nice set up to the room/suite and was perfect for the night we needed it.Genuine Hotels.com guest review
Rooms were really comfortable!! The bathroom is large with a nice shower and good water pressure. Each room has its own kitchen with a large fridge. The bed was very comfortable and I easily slept the two nights I was there because it was also very quiet. It is not very convenient as far as walking to places although I walked to a Panera that was only […] a 5 minute walk away. But if you have a car you will be comfortable there. I would definitely stay again! Read moreGenuine Hotels.com guest review
"Great value- I'll be back"
The staff felt more like family; very comfortable and welcoming. I'll be back. Convenient to highways. Many meal choices just a block away.Genuine Hotels.com guest review
"Not too bad of a hotel."
Our room smelled very smokey and it was a non smoking room (I think all of the rooms are). Overall it was an OK stay.Genuine Expedia guest review
It was a very good value. Everything was satisfactory. The staff was very friendly. No ComplaintsGenuine Hotels.com guest review
"Good Hotel - Lots of noise on highway side"
The hotel is a perfect location for the business that I have to visit. I have requested non-expressway side on each of my visits. My request has been honored once out of the 4 times I have visited. The expressway side is very loud. Other than that, the hotel is clean, comfortable, and convenient.Genuine Hotels.com guest review
"wouldn't stay there again"
First room was heavy with the smell of smoke. the second room was heavy with the smell of curry. We were so tired that we said we'd take it. The curry smell was with us the whole time - glad we weren't in the room much. Only one bedside table and light - not so good for a couple who reads before going to bed. No maid service on Monday, May 26 because […] of Memorial Day. The breakfast was good, hot and substantial. Read moreGenuine Hotels.com guest review
"A smelly week"
The hotel seemed okay until I got to the third floor where I'd be spending my week. It smelled like a horrible cook destroyed their favorite fish dish a few years back, and nobody bothered to air the place out. I had the windows open in my room all week and still couldn't get rid of the smell. I won't be going back.Genuine Hotels.com guest review
"love the updates"
We stayed at this hotel for a number of years before they were remodeled, and were always happy. The redo has made it even better, with an added free breakfast. We will definitely be staying here again.Genuine Hotels.com guest review
Stay way enjoyable. Bathroom toilet was dirty. Good thing I brought my disinfectant wipes. Never go to a hotel without it.Genuine Hotels.com guest review
"Nice but a little bit out of the way"
Very nice hotel for the price, if you don't mind driving a bit to get to restaurants or shopping. IT is a like a home away from home. They provide you with most of the comforts of home, like kitchen, utensils, etc.Genuine Expedia guest review
"Close to local business and store for grocery shop"
Convenient. Nice rooms.Genuine Hotels.com guest review
very nice room..just like a apartment....unfortunately I had to call down to the front desk several times for cooking items missing from the room...all n all a good stay :)Genuine Hotels.com guest review
"The renovations paid off!"
I had no previous experience with this hotel save for reading about the hotel prior to the renovations. All I can say about it now is that the place is extremely clean, amenities are excellent, and an overall terrific value especially considering it is an extended stay hotel. The staff was amazing.Genuine Expedia guest review
Comfortable stay Great breakfast. I checked out s week ago. The hotel still haven't refunded my $150 deposit.Genuine Expedia guest review
We stayed for three night. It was very well priced. The room was clean and bed was very confortable. The breakfast was enough to satisfy. The hallways do smell a bit funky from others cooking, but not sure how the hotel can fix that problem since rooms come equipped with a kitchen. Overall it was a pleasant stay for us and our puppy.Genuine Expedia guest review
Love this place. Staff is friendly an very close to highway an the mall.Genuine Hotels.com guest review
We were going through a very stressful move out of State and found a very curtious and friendly staff at the Hotel made our transition from packing up our home and having a retreat away from the cllutter a very satisfing solution . Location was excellent to the area we moving from and all necessary business where we could complete our move.Genuine Hotels.com guest review
I stayed at room 216 on Nov 11-12, 2013. The room was so cold and it iwas so difficulties to stay in the room. Finally I found the problem - there is either leak or not well sealed under neath the air conditioning. The sub-zero temperature with strong wind came into the room. Brought the front desk guy to the room to see the problem. But he could not […] do anyting until next day. I have to use all I can find in the room try to seal around and underneath the air conditioning. It was the day with snow and sub zero temperature. The hall is much more comfortable than my room. Read moreGenuine Hotels.com guest review
The hotel is newly renovated. Very attractive inside and out. The rooms have a full kitchen, full fridge, stove, nice neat, and clean bedding. There's a Kroger just around the corner in case you want to do some shopping.Genuine Hotels.com guest review
I didn't realize the rooms were mini suites- very nice!! I didn't utilize the appliances but it's good to know to get such a deal on a really decent room. There was no housekeeping and no refill for the coffeemaker. Overall a pleasant stay at a great price. Wish there were drapes to close at night tho. Felt a bit exposed.Genuine Hotels.com guest review
Put coffee makers in the room if you want me back.Genuine Hotels.com guest review
"Way To Far"
The room was really nice, but we paid for a hotel with continental breakfast and due to construction all they had to offer was muffins and old juice. When I stated that the juice was old, I was told, by the worker, that it was not because it was just delivered. She never once took the time to look at the fact that it had begun to turn colors or that […] it was separating at the bottom. I will never visit this hotel again! Read moreGenuine Hotels.com guest review
"personal get away"
The location was being renovated no continental breakfast was offered just muffins juice and health bar. front house staff was not very helpful.Genuine Hotels.com guest review
"Nice kitchenette and comfortable beds"
They are under construction so the lobby was closed. Sept. 2013Genuine Hotels.com guest review
Front lobby under construction. Late-night check-in conducted in a cramped room by a clerk on her first night alone. One set of customers was ahead of us--and it took her 30 minutes (and 2 phone calls) to figure out their reservation. When I checked in, the clerk forgot to get us to sign some documents--and came to our room 10 minutes after check-in […] just as we were beginning to fall asleep. Read moreGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham Detroit Farmington Hills I am so sorry for your less than enjoyable experience. We do strive for 100% guest satisfaction. The hotel is undergoing construction and unfortunately we have had to make some adjustments to our process. However, that does not excuse the clerk coming to your room. This will be addressed and please accept my apologies. Thank you
A pretty nice room, but this hotel is right next to the expressway . My room was on the expressway side of the hotel. The traffic noise was so loud that I couldn't sleep.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Detroit Farmington Hills I apologize that you were given a room by the highway. We try to accomodate all guest requests, however it is not always possible. Hopefully you will return soon and see all of the updates that the hotel is doing. Including a brand new complimentary breakfst buffet and all new rooms with a new fresh look to them.
"Ok...could be better"
Overall good experience but I expected at least limited daily service to be provided.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Detroit Farmington Hills The hotel does provide daily housekeeping on a daily basis Monday-Friday. The weekends is by request. If you were in fact here during the week and did not receive our light touch service I do apologize.
Was adequate for the night. Not much of a "suite" but comfy, clean and fairly cheap. Continental breakfast left something to be desired, yet No complaintsGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Detroit Farmington Hills Our Continental breakfast at this time is temporary until our renovations are complete. Once they are completed the hotel wil have a full hot breakfast available every morning.
"Better than a rating of 2"
Could not find a room available anywhere; will not stay in anything less than a 3 star. As a last possibility we checked this one out. What a surprise!! I was ready to sleep in the car if necessary and here was a room that was fine for us. Front desk staff was one of the best I've had wait on me in a long time. She answered all of my questions honestly […] (re bugs, noise,problems), allowed me to ck out the room, met all of my requests (ie ground floor near an exit). The room was spotlessly clean(no bugs, I checked) There was a full kitchen (didn't use but for a longer stay would be great), lots of closets, living room, bedroom and bath. Two TV's, great mattress and pillows; couldn't ask for more. It was about 3 miles from the mall, restaurants, etc. I'm not sure why this place got a rating of 2 but I would give a 3++. Read moreGenuine Hotels.com guest review
"Great, quiet place"
We love this place every year, and now there are supposed to be some great new updates coming later this year! Very quiet during our stay and the staff was helpful and friendly! We even got remembered from last years stay!Genuine Hotels.com guest review
"I loved it!!"
we loved it overall...and thanks you to the manager for finding room for our 18 Wheeler truck..your the best.! Thanks you again..Genuine Hotels.com guest review
"Great for a long stay"
This suite had a stove-top, pots, pans, dishes, silverware, a microwave and a full refrigerator. We could have stayed a week! A good sized room, nice comfortable bed, large bathroom. The only complaint I have is there were not many channels on the TV.Genuine Hotels.com guest review
"Affordable Conveniences of Home"
I have been staying in hotels around the area for the last three months on business. This is the best value for the amentities. The condition is good, clean and well maintained. There is a small kitchen that is well equipped. People need to realize that this is an extended stay type hotel where you don't always get daily service. I stayed there for […] about 10 days and at least every second day it had some maid service. Also realize that you can always get clean towels at the desk. There is a decent exercise machine and a laundry area with about 6 washers and dryers. Read moreGenuine Hotels.com guest review
Great value. room was neat and tidy. Quality "business traveler" hotel. Very convenient location. Good solid hotel that I would recommend to anyone!Genuine Hotels.com guest review
All my specific needs were met during my stay.Genuine Hotels.com guest review
"Nice, big rooms and a terrible noise"
The rooms were big, clean, hallways and the elevator needed a good vacuuming job, No heat in the room,when reported, no further action was taken by the gentelman behind the desk at night or in the morning. I can sleep anywhere and anytime but the noise level from the highway was absolutely horrible and completely disrupted my rest.I felt like there […] was no window in the room. Read moreGenuine Hotels.com guest review
"Good business hotel."
Friendly staff with clean hotel. A little off the the expressway.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Detroit Farmington Hills Thank you so much for the kind review. We do understand that you have many choices in lodging these days and appreciate your business.
I stayed for three days and not one time did they attempt to clean the room . So every day I had to beg for towels AND go retrieve them from the front desk . Breakfast is snacks at the front door and no competent service with a specific employee. I will never stay here again ! Although there is a employee that was exceptional at his job and went the […] extra mile. Read moreGenuine Hotels.com guest review
"North vs. South"
It's entirely the luck of the draw at this motel if you book by Internet. If you get a room on the north side, away from freeway I-696 it's superb. If you get a room on the south side it's intolerably noisy. Absolutely no attempt has been made at soundproofing these rooms. If you're planning to stay here, book over the phone and specify you want a north […] side room. If you can't get one, go someplace else. Read moreGenuine Expedia guest review
Very clean easy to get to. They need parking space by the front door for people checking in. I came late and had to park in the back an walk all the way around because no spots were available.Genuine Hotels.com guest review
"Not bad for an overnight sta."
I just stayed one night, so not much to say. Was a decent hotel, and staff was friendly. Wish they had more options for food, and drink. Got in late, and the selection of snacks they had was horrible.Genuine Hotels.com guest review
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