"Candlewood - Santa Clara"
Needed a place close to UC Santa Clara (right across the street). A straight shot from SFO.. Room was clean, bed comfortable, suite had everything you needed, shower had plenty of hot water, tv reception was good. Gym equipment and room condition were good for a small hotel. I stayed in Rm 107 which is on the side on train tracks. Honestly I didn't […] hear that many trains and the noise wasn't overwhelming. Breakfast items were available for purchase and yes, I'd stay here again. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear Denise, Thank you for taking the time to acknowledge our hotel. We are always very grateful to learn that our guests benefit from our convenient location, but specifically, we are also sincerely delighted that you had a nice experience overall with our hotel accommodations. We hope to welcome you back again soon. Best regards, Angelica G. / Guest Services Candlewood Suites ~ Santa Clara
"Good, comfortable, better than traditional hotel"
Rooms were clean with nice furniture. Plugs were appropriately and adequately placed in work areas and next to bed. Internet was good. Service was basic. There didn't seem to be much staff. Realize they only have cleaning service once a week, but that was fine for me. Kitchen was adequately stocked with dishes, silverware, and pots. Shampoos and soaps […] were of very basic quality. Hotel had a on-your-honor store. They had breakfast packages that looked like decent deals: $3.75 for juice, cereal, fruit. This is especially good when just the price of a small bottle of juice was $3. Location right next to CalTrain was very convenient for commuting. Retail and food around the hotel was sparse (bagel place, Quizno's) if you didn't have a car. I walked to a shopping center about 2 miles away that had much more selection (Target, Sprouts, sit-down restaurants), but that is not an every night option. It was definitely better that paying the same price to stay at a more traditional hotel. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear verfied traveller, Thanks for the great review! We're pleased that you had a pleasant and comfortable stay--we look forward to welcoming you back again. Best wishes, Angelica G. / Guest Services Candlewood Suites ~ Santa Clara
"Candlewood, awesome Romantic Getaway!"
Here for 2-night romantic getaway. We could not have been more pleased. Spacious, comfortable and great location are but the beginning. Cold refrigerator, workstation furnishings including a task chair. Comfortable bed not to get out of. Large wall-mounted flat screen with lots of movies to cuddle up with, passing away time avoiding the rain. Oh, the […] quite. So nice. We thought we were the only couple in the hotel. I would most certainly come again. Look forward to it in fact! Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear Kevin, Thank you for taking the time in providing a detailed review pertaining to your stay with us. We greatly appreciate the high rating and that you recognize the value return of our hotel offerings for your Romantic Getaway. We are glad you found our room amenities comfortable and spacious. Please come back soon again--our team will be happy to welcome you back! Kind regards, Angelica German / Guest Service Agent Candlewood Suites ~ Santa Clara
"A beautiful experience"
We loved the area it was in and the convenience of of eating, shopping and places to visit. the train museum was great! We would stay there again.Genuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear Mercy, Such a great review--thank you! Our team is always so appreciative of each guest's feedback with special mention of the conveniences and the ease of truly experiencing what our locality has to offer! We hope you come back for many more beautiful experiences. Warmest regards, -Fritzie D. | Guest Services Candlewood Suites ~ Santa Clara
"Comfy and ideal location!"
Close to Buck Shaw stadium at santa clara university! Great for events at that location. Starbucks and a bagel place share the parking lot. Would definitely stay again!Genuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear Shelby, Thank you for taking the time to give us a nice review. Our location is central to Santa Clara University, for sure, as well as other local businesses/shops, only steps away! We definitely look forward to your next stay with us. Happy Travels! Sincerely, -Fritzie D. | Guest Services Candlewood Suites ~ Santa Clara
"Noisy if you stay facing the train station."
Overall the hotel condition is good. Many things are free including DVD rental and laundry. which is a plus. However, we were staying in a room facing the train station, and it's very noisy when train comes (even at midnight).Genuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear C^3 from Chicago, Thank you for your useful review. I'm glad that you found Candlewood Suites' condition to be satisfactory. As much as I would have preferred a better experience for you, pertaining to the train issue, I appreciate your review as it informs future guests that our hotel location is adjacent to the train station--hence train noise issues being inevitable. Back in August, our management addressed the issue by investing on additional double pane windows, and since then, the complaints have been minimized. With that said, depending on an individual's noise sensitivity level (and potentially other factors), as you have experienced, the issue may still persist. We will continue to do our best in providing good value return, as well as in addressing our guests' requests. For example, we may accommodate via room assignments, however, this is not guarantee as rooms are assigned on the day of arrival, based on availability. Overall, we are glad that you were pleased with the accommodations and found the complimentary amenities useful and beneficial. Again, thank you for taking the time in providing us your valuable feedback. Happy travels! All the best, -Fritzie D. | Guest Services Candlewood Suites~Santa Clara
"Great for Bronco parents"
A nice basic hotel. A walk across the parking lot to coffee and breakfast. Just across the street is SCU.Genuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear Tacoma WA, Thank you for the review! I'm glad that you found the nearby conveniences and locality to the university beneficial. We hope to welcome you and other Bronco parents back again, any time! All the best, -Fritzie D. | Guest Services Candlewood Suites ~ Santa Clara
Had a wonderful stay and great weekendGenuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear Linda, I'm glad that you had a wonderful experience during your stay here at our hotel. Thank you for your nice review. Come back again soon! Kind regardss, -Fritzie D. | Guest Services Candlewood Suites ~ Santa Clara
Took our daughter back to school and extended our trip for a few days. It was perfect for her, and perfect for us. Napa was hour and 20 mins away. Hotel was clean, comfortable and roomy. It has a Starbux and bagel shop in the same parking lot. Staff was great, friendly and helpful.Genuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear Rick, Thank you for the nice review! We're glad that you and your family had a pleasant--perfect experience while you were visiting. Our team looks forward to welcoming you back again. Best regards, -Fritzie D. | Guest Services Candlewood Suties ~ Santa Clara
"Comfortable, well furnished suites"
Stayed for two nights while sight-seeing in the area. Very convenient location in a good neighborhood right across the street from Santa Clara University--with the Caltrain nearby and San Jose Airport not far away. The furnished suite was spacious, comfortable, and well furnished with everything you'd need for an extended stay. Sure there were no extra […] toiletries (toothbrushes, etc) but there are shops nearby to get those if you need them, and there are pots, pans, dishes, and an electric stove top. Also has a decent workout room and super friendly staff. There was no business center but the staff would print out what you needed. Overall, a great place to stay and completely worth the money, especially compared to what other lodgings were offering nearby for similar rates. Read moreGenuine Hotels.com guest review
"Close to airport and SCU"
Extremely convenient. I liked having stove burners and full-sized refrigerator as well as microwave.Genuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear verified traveller, Thank you for taking the time to write a great review on our hotel. I am so glad that you found our location convenient and that you were able to enjoy using our fully equipped kitchen. We hope to welcome you back again soon! Warmly, -Fritzie D. | Guest Services Candlewood Suites ~ Santa Clara
"Great overall stay"
Staff was extremely friendly, clean room, excellent location. Would stay again and will!Genuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear MG, Thank you so much for such a nice review! I am glad that you found your room to be clean and our hotel location to be excellent. We are happy to welcome you back, again and again... All the best, -Fritzie D. | Guest Services Candlewood Suites ~ Santa Clara
"excellent customer service"
we have quite a pleasurable experience the hotel staff was great especially we came from a nasty hotel and we switch to that one and the lady was great she upgraded is accommodated is not access to amusement parks and restaurants was very very close and accessible I definitely recommend this hotel to anybody if you're going to stay thereGenuine Expedia guest review
Response by Candlewood Suites Silicon Valley Dear Salina, Thank you for taking the time to share your review and for recommending our hotel! Our team will be very happy to hear that you found our customer service to be excellent and that you also had a pleasant visit with nearby Silicon Valley attractions and restaurants. We hope that you come back and visit again soon! All the best, -Fritzie D. | Guest Services Candlewood Suites ~ Santa Clara
"Very nice hotel to see all of the SF area"
Liked the hotel and staff very much. Convienent because it is next to the CalTrain station which can take you to so many different places around the Bay Area. Only complaint is that the dryers did not work well. Our clothes took over 3 hours to dry and we only had a minimal amount of clothing (2 people) so hang drying in the room was a better option […] for pants--4 pr and 4 shirts. Still took a long time to dry small items. Dryer needs maintaining. Grounds were clean, hotel is clean, staff is very kind and helpful. Overall...very enjoyable stay. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear M. Thompson, Thank you for taking the time to share the details of your enjoyable experience here at Candlewood Suties. I am glad that you were able to benefit from the local conveniences of our hotel's location, along with being pleased with our comfortable hotel accommodations and helpful service provided by our team. Our most sincere apologies for the the long-dryer time. As this is the first I have been provided this feedback, l will further look into which dryer-unit(s) may need to be addressed accordingly. We hope that you visit with us again soon and give us (or our dryers) another chance to warmly welcome you back. Best regards, -Fritzie D. | Guest Services Candlewood Suites ~ Santa Clara
Very clean hotel. The front desk person was extremely nice and very helpful.Genuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear A traveler, Thanks for the excellent review! Our staff works diligently to maintain high quality standards, keeping in mind that the main purpose is so that each of our guests enjoys their hotel experience. As we have a fun time guessing which team member you are referring to, as a growing team, our front desk staff is proud to have well represented our hotel's services and professional demeanor. Come visit us again soon! Yours truly, -Fritzie D. | Guest Services Candlewood Suites ~ Silicon Valley
"Not fancy, but clean and safe"
I love the kitchen and location of this hotel. The staff is super friendly. Will be back!Genuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Thank you for the kinds words and taking the time to take the survey
Bathroon was immaculate. Bed was comfortable. Also, I could control the room temperature perfectly. There is a Starbucks and Quiznos right next door. There is also a FREE shuttle to the San Jose airport that picks up and departs a block away from the hotel - run by the local transit authority (VTA). I would stay there again.Genuine Hotels.com guest review
The hotel staff was very friendly and responsive to issues we experienced - although those issues were an inconvenience in themself. Our first room had a smell to it and the bathroom was clearly not clean. In out second room, the a/c didn't work properly - and it faced the train station. But the location is right across from Santa Clara University...making […] it a great location. t If you need a crib (or an extra bed), make sure to request it before 7pm when the front desk closes for the evening. Read moreGenuine Hotels.com guest review
"Near Santa Clara Univ."
This was a studio hotel. We only needed a bed and bath. Looks to be well provisioned as a studio hotel. Bed was comfy. The stay was very quiet. The help was friendly and very helpful. Would have preferred just a room and bath. Hadn't really realized what was up when I talked with the Expedia operator.Genuine Expedia guest review
"Perfect for SCU visitors"
For $110 this was a great place. Full size fridge, microwave, two burner range, saucepans, frying pan, cutlery, silverware, plates, etc.. You could have a dinner party here instead of going out. Starbucks out the front door. Santa Clara University right across the street. We will be coming back here anytime we come to Santa Clara.Genuine Expedia guest review
Response by Candlewood Suites Silicon Valley Dear Et from Willits Thank you for your review we love hearing feedback from guest hope to see you soon as a future guest.
"Convenient, comfortable, and quality."
I thought my studio suite was large, and decor was updated and modern. I liked the location, with the Starbucks, Quizno's and Cramer's Bagels right in the same shopping center. The only downside was that my room faced the Santa Clara Amtrak train station, and the noise of the trains disturbed my sleep. I also realized that the only downside of having […] a fridge in your room is that it turns on and off all night. That said, I did like being able to make myself dinner in my pajamas! Next time I'll request a room on the other side of the hotel--away from the train station. Read moreGenuine Hotels.com guest review
"Close to many"
Close to many places, SCU, lots of places to eat, within driving. Starbucks is right there, the train station is there.. The room has a kitchen if you are there for a long stay. There is a DVD player and DVD to watch. The room is clean and has plenty of space.Genuine Hotels.com guest review
"Very clean facility and rooms"
I stayed her on a Saturday night for leisure so I wouldn't have to drive back home after being out drinking w/ my friends. The service from Ari at the front desk was superb! I wanted a first-floor room so I didn't have to deal with elevators at the end of the night. Ari warned me that the only one left was on the "train side" of the building and offered […] to get me one on the other side, on the 2nd floor. I always sleep with ear plugs so I opted for the first floor train side room. Granted, it's not the quietest thing in the world, but with ear plugs it never woke me. I didn't miss it, but my room was missing a hair dryer. Quick review of the hotel amenities reveals the rooms are supposed to have them. I'm sure that's easily fixed. Plenty of power outlets throughout the room for all your electronics. I loved the full kitchen, and for snacks in the afternoon (because I was easily accommodated w/ my late check-out request) the Candlewood Cupboard was a welcome change from the vending machines I expected, with yogurt, juices, frozen entrees, hot pockets etc. The room was very clean and comfortable; the bed was a little firm for my taste, but my taste is pretty soft This hotel is not really central to anything I usually visit the San Jose area for, but if there's a reason to do so, I'll definitely stay here again. Read moreGenuine Hotels.com guest review
"1st time stay at this Candlewood"
Good location. Great staff, extremely helpful and knowledgeable on surrounding area : restaurants, gas stations, groceries, etc. Will definitely stay here again.Genuine Hotels.com guest review
I was extremely happy with this hotel. If you can do without room service every day, this hotel rocks!Genuine Hotels.com guest review
Great place, great location. Close enough to airport and college. Starbucks and a beagle place in the same parking lot. Over great place.Genuine Expedia guest review
"Across the street from Santa Clara University"
The rooms were clean and the staff friendly. Very convenient location.Genuine Hotels.com guest review
The hotel is next to train tracks which makes it very noisy. Also the room was very smelly. I wouldn't recommend this hotel to anyone.Genuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear verified traveller, Thank you very much for taking the time to write your comments. I am sorry for any inconvenience you experienced due to the outside noise and I am sorry to hear about your room odor. Rest assured that these issues will be looked into. The hotel is located near public transportation and for some guests it can be as a convenience and as a noise distraction. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Sincerely, Viera K.| Director of Sales and Marketing 481 El Camino Real, Santa Clara, CA 95050 Tel: 408.2419305 | ext.402 www.candlewoodsuites.com/siliconsanjose
"Amazing in room amenities"
Room was impeccably clean and had a modern look. Nice tv with DVD player with premium channels. Hotel also had free rentals but with all the channels it wasn't necessary. Room also had a kitchen with all necessary dishes and pans if needed.Genuine Expedia guest review
There was no maid service the entire time I was there (four nights).Genuine Expedia guest review
"Ordered non smoking rooms----THAT WAS NOT THE CASE"
We books 5 non smoking rooms for 5 business traveler. Two of the rooms were NOT non smoking. It was not a good stay at all. Hotel claimed that it not designated non smoking.Genuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Thank you for taking the time to complete a review on your stay. Please accept our deepest apologies for the inconvenience you had with some of your rooms which was offered to you. At time when the hotel is sold out the hotel cannot guarantee non-smoking rooms. As of November 25th, 2013 Candlewood Suites Silicon Valley/Santa Clara eliminated all smoking rooms, we are proud to be 100% non-smoking hotel. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible. Once again many thanks for your feedback and we would welcome the opportunity to serve you again. Sincerely, Viera K.| Director of Sales and Marketing 481 El Camino Real, Santa Clara, CA 95050 Tel: 408.2419305 | ext.402 www.candlewoodsuites.com/siliconsanjose
"Perfect home away from home"
Beautiful Santa Clara Univ neighborhood and steps away from the Cal Train station. Many guests were in suites and residing while working in the area. The kitchen was convenient to use. the 2 outdoor gas grills, free laundry area and tidy exercise room were great perks.Genuine Hotels.com guest review
Loved this place. I'd stay here again in a heartbeat. DVD player in the room, full size fridge, microwave, stovetop. It was the best part of my trip. the airport was 8 minutes away and downtown was a 10 minute drive. It was tucked away in the office buildings and after the trains stopped (which you hardly heard with the windows closed) at arround 8pm […] it was a perfectly quiet evening. I'll be back for sure. Read moreGenuine Hotels.com guest review
I stayed here prior to moving into my dorm at Santa Clara. I wouldn't have minded if I stayed here instead of the dorm! Enjoyed the suite.Genuine Hotels.com guest review
Ran out of two bed rooms so they made me "upgrade" to a suite with pull out couch. Most uncomfortable pull out couch ever. Also, hotel is right next to train, which you will hear all day and night.Genuine Hotels.com guest review
Response by Candlewood Suites Silicon Valley Dear verified traveller, Thank you very much for taking the time to write your comments. I understand that your recent experience at the hotel fell below your expectations. I´m sorry for the inconvenience this might cause you due to the outside noise. The hotel is located near public transportation and for some guests it can be as a convenience and as a noise distraction. Please accept our deepest apologies for misleading information provided by third party booking tool regarding rooms with 2 beds and the inconvenience you experienced with room accommodation. The hotel offers two room types: studio with one bed and one bedroom suites with pull out sofa bed in the living area. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Sincerely, Viera K.| Director of Sales and Marketing 481 El Camino Real, Santa Clara, CA 95050 Tel: 408.2419305 www.candlewoodsuites.com/siliconsanjose
The hotel staff was very accommodating in accessing a room for me before the check-in time. The room was cleanly detailed except for the slight odor of cigarette smoke, even though its a smoke-free hotel. Regardless, I checked in early so I could resume my work. Upon needing to obtain reports and realizing there was no business center on property, Sam […] (front desk mgr?) again helped out by printing reports that I needed to complete my work. I would definitely refer this hotel, as well as stay here again. Read moreGenuine Hotels.com guest review
"Very comfortable and quiet"
Very clean and comfortable; perfect with two teenage boys. Nice to have the extra room and kitchen. We stay when coming to see San Jose Earthquake soccer games as they play across the street so no need to find parking!Genuine Hotels.com guest review
"Close to SCU"
The only thing I didn't like is we had to stay in a smoking room, but wasn't bad for one night. Good place to stay for a few days! Love the Kitchens in the rooms, Ice maker in freezer took an hour to make ice, no ice machines in hotel because of kitchen in rooms. You can buy ice at hotel for $6, a little too high for ice, you should bring a bag of ice […] from the store with you. Read moreGenuine Hotels.com guest review
"Walking distance to Santa Clara University"
Extremely convenient to SCU and a clean, comfortable room made my stay extremely worthwhile. I was able to participate in many activities on campus and still get away for a break without feeling as though it was a slog to get back. Only moments awayGenuine Expedia guest review
"Close to campus"
Did not like the trains, otherwise fine.Genuine Hotels.com guest review
Great location ..walking distance to school..bus..caltrain...clean...nice stuffs ... will go back...Genuine Expedia guest review
There are train tracks on the back of the hotel property. The Cal Train passes thru every 15-20 minutes including the middle of the night. Not much sleep offered here.Genuine Expedia guest review
"What you Expect."
We have stayed at Candlewood Suites before and this was about the same. Nice rooms with the amenities. Good service and friendly staff.Genuine Hotels.com guest review
Nice place. Great rooms. Friendly and helpful staff. Across the street from Santa Clara University. But no daily housekeeping.Genuine Hotels.com guest review
It was exactly what I needed. Clean, close to SCU and very comfortable.Genuine Hotels.com guest review
I never saw any kind of security while I was staying at this hotel. I pulled into the parking lot late at night by myself and someone approached my car and wanted "help". I told them NO and as I was speeding out of the parking lot this person was chasing me on foot the entire way. That is until he saw a police officer drive by and he kept running the […] opposite way. This is not a place for a woman alone to stay. The hotel was gorgeous, the rooms wonderful but if you don't have any security to help keep your customers safe you will lose good customers. Read moreGenuine Hotels.com guest review
"Ok for a business trip"
I chose this hotel for its convenient location, across the street from Santa Clara University, where I had meetings. It is a very basic, no frills, hotel. It has all of the things you need for a business trip, but in no way do you feel pampered or like you want to stay in your room rather than go out because it is so nice (as you do when you stay in […] even less expensive hotels in San Francisco, where I am now!). The rooms have a few attempts at being updated (bathroom fixtures and cabinets, etc. but they are clearly cheap.) The bathtub is some sort of vinyl. No food other than the stuff in the little self-serve room where you can get soft drinks, coffee, cereal, etc. For the same price (or less), I can stay in a 4-star hotel in the financial district of San Francisco and have a lot of amenities, such as room service, lobby bar, etc. I wish this hotel had a less expensive room without the kitchen, huge desk and living room - just a nice room for an overnight business trip. Read moreGenuine Expedia guest review
The room refurbishings are wonderful. The only reason its only two stars is that there are no pools or restaurants. The convenience is unbeatable.Genuine Hotels.com guest review
"Nice and accommodating"
The staff was very pleasant and accommodating. Hotel was quiet and a convenient walk to Santa Clara University. Rooms were comfortable and efficient. Would stay there again.Genuine Hotels.com guest review
Staff was very friendly and helpful. HOtel was clean and well maintained.Genuine Hotels.com guest review
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