We booked online through Hotels.com. Before booking this hotel, we looked at the website and photos to ensure that this was the hotel we wanted to book with. The photos gave a false perception that the hotel was tasteful, bright and clean. Upon arrival we were very disappointed. The hotel looked very different from the photos. The furniture was old, […] scrapped up and the ugly green couch was torn. The photos give you the idea that the rooms are new and updated, but in person they are old and tacky. The photos displayed a bright and clean pool so we were very excited about that. But once in the pool I could literally scrap the dirt off the sides of the pool. It was grouse. I do believe the cleaners do a great job with cleaning the rooms, it’s just the rooms are old. I think it is important to have photos that truly display what the hotel looks like so guests are not disappointed. The hotel food is very expensive so we went to Sobeys and picked up meals for the night and for the morning. The one thing that I think is positive about this hotel is that they do have several rooms designated for clean pets. I think that is a huge advantage for pet owners and we were extremely pleased to see that. Pets are like family and we liked the fact that some of the rooms were selected for pets. The hotel is very accommodating to clean and quiet pets. For that reason, we give the hotel a 5-star rating, but for the rest we were very disappointed. Read moreGenuine Hotels.com guest review
"A stay at the Clarion for a family wedding...."
We stayed at the Clarion with a bunch of other family for a wedding. I would not recommend the Clarion for a few simple reasons. If my family and I stay in a hotel we expect the room to be clean. Stains on the pillow cases, cups used and not washed, burn marks and stains on the pull out couch where our little daughter was going to sleep. A very dated […] room but a even more dated bathroom. Paint on the tub was peeling off and a bit of black mould around the edge. I realize we weren't staying in a five star hotel but having a clean room is kinda important.... Next time I'll pass on the Clarion and stay across the street at the Holiday Inn..... Read moreGenuine Hotels.com guest review
We booked and paid for a king size bed and ended up with a queen. Hotel had no extra towels/face cloths. Front desk complained to us about other customers and was not helpful.Genuine Hotels.com guest review
I picked this hotel because it's close to downtown with free parking and there is a decent gym and pool to work out. The room smelled like smoke, however, even though it was non smoking. Will stay elsewhere next time.Genuine Hotels.com guest review
Would have been a better stay/experience if they had one more worker at the front desk. Check in and out was longer then it needed to beGenuine Hotels.com guest review
"Customer service leaves a lot to be desired"
My family was staying at this hotel for a convention that was actually taking place at the hotel . Upon arrival I dealt with a very rude lady at the front desk I was not impressed with the way we were dealt with or how we were spoken to. The hotel was nice but service made it a poor place to stay!!Genuine Hotels.com guest review
We were only there as a place to lay our heads at the end of the night. Didn't spend a lot of time there but it looked clean and staff was friendly.Genuine Hotels.com guest review
I have stayed at this hotel many times in the past and I will not be staying at this hotel ever again. I was put in a corner room where the wind screamed all night. When I called the front desk I was told they would call me right back and they did not. The bed was hard and the sleep numbers did not work. I did not sleep. The time before this I did not […] sleep either as there was a party going on in the hallway. When we commented on this to the front desk they told me if I had phoned right away they would have helped. So this last time I called right away and I was ignored. Read moreGenuine Hotels.com guest review
"Loud and dirty"
Walls are thin and plumbing is very loud. Toilet was clogged when we checked in. Renovations and updates were poorly done. Lobby bar looked nice.Genuine Hotels.com guest review
It was no more or less than I expected, very nice entry, modest rooms that were nore than adequate for someone just looking for a clean place to stayGenuine Hotels.com guest review
DO NOT BE FOOLED. I choose this room after seeing it was rated as a 3 star similar to the Holiday inn across the street. This room was far from a three star and not much more quality than a hostile. The hotel and room had an awful smell, the bathroom appliances and fixtures appeared to be taken from a demolition job and reused, omitting to fix or even […] attempt to cover up. We left the room with out staying the night as it was too much. The hotel would no rebate hotels.com however hotels.com did rebate me which was excellent. I will continue to use hotels.com for my travel and that of my business, however recommend that others take this warning for this hotel. Read moreGenuine Hotels.com guest review
Perfect hotelGenuine Hotels.com guest review
Staff were very quick to correct and account for inaccuracies on Expedia ad.Genuine Expedia guest review
Rooms a little older. Everything clean and well maintained. Staff courteous.Genuine Hotels.com guest review
Neitherelevators were not working at this location the entire time we stayed. This hotel is in great need of upgrades.Genuine Hotels.com guest review
Room not bad, but weren't able to get water out of the shower early in the morning. Had to catch their airport shuttle at 4:00 am. Not pleased!!Genuine Expedia guest review
Had a great nights sleep after a long flight. Only issue was the heating which was blowing cold air but a maintenance person came to check minutes after our call and it was fixed within 30 mins.Genuine Hotels.com guest review
I will never stay at a Clairion hotel againGenuine Hotels.com guest review
"Putting lipstick on a pig!"
I was surprised when I walked in the lobby are has had a major renovation and looked quite nice. My room was fair, at best...from the cooling that didn't work to the blow-up bed, which I couldn't figure out and had to ask how to operate it....not sure why they choose this concept? Staff were polite and nice.Genuine Expedia guest review
"Reasonable rates. Convenient commute to downtown"
Professional staff. Clean rooms. reasonable rate.Genuine Expedia guest review
"too loud not well sound proofed between rooms"
not very clean over all an OK place not somewhere we would book again if there were other options.Genuine Expedia guest review
"Will never stay there again!"
From the time that we arrived we noticed the hotel was not what was advertised on the website but because of the location (convenience to family nearby) we stayed. For the price we paid for the room we could have stayed at a much cheaper hotel and had the same quality and service. If you do decide to stay there and you would like a room with a fridge […] and a microwave be sure to let them know this, as I assumed that per their website there would be one and there wasn't. This hotel also has a lot of maintenance issues(bathroom taps and light fixtures barely attached) and the cleaning staff only do what they really have to I guess,but you would think they would remove and replace used coffee cups. All I can say is it's a good thing that we didn't have to spend a lot of time there except to sleep. They have this place rated as a 3+ star, I'd generously give it a 1 star and only because the location was convenient. Read moreGenuine Hotels.com guest review
"Hotel OK, beds really uncomfortable"
We stayed at this hotel previously when it was run by a different chain (about a year ago) and decided to book again before having to be at the airport really early the next morning. The front desk service was ok, nothing to write home about. The room was dated but clean, and the water pressure was great in the shower. The beds were the worst part […] of our experience. We had 2 queen beds, both of them ' Sleep Number' and both wouldn't hold air once you sat/laid on them. We didn't figure this out until about 1:30am and by then we were too lazy/grumpy to request a new room. The other disappointment was the shuttle to the airport - when we stayed previously we told them what time we needed it and they marked it down, no problem. This time we were told it only ran on the hour every hour, so we would have to be either really early or a bit later than the recommended 2 hours check-in for our flight. Our wake-up call also came 30 minutes before we asked it to be, so after a terrible night of no sleep we were woken up earlier than we wanted. The shuttle to the airport was fine, but the one on the way back was terrible - the driver was distracted and actually put the van into park at a red light (which promptly turned green, but he didn't notice for awhile) and he got irritated that someone was in the pull-through in front of where it is parked outside the hotel. We won't be booking again. Read moreGenuine Expedia guest review
"Pleasant hotel with nice amenities."
Served our purposes of visiting and shopping in Calgary; easy to access main highways.Genuine Expedia guest review
"Spacious and comfortable room"
First time staying at the Clarion brand. Pleasantly surprised. Room was clean and well equipped. Bed and linens were comfortable and clean. Front desk staff were friendly and efficient upon check-in and check-out. Complimentary breakfast would have earned a 5 star rating, and for the price breakfast should be included.Genuine Hotels.com guest review
"Close to airport"
Comfortable beds, close to airport, very quiet on side away from Hwy 1Genuine Expedia guest review
"Saved our bacon"
We had originally booked at another motel on Banff Trail. Upon arriving, it was uninhabitable. Scrambled to find another hotel within the area. Found the Clarion on hotels.com and booked our room. Upon arrival, the staff were friendly and accommodating. The only issue that came up was that the A/C in the room was quite noisy. Other than that, it was […] a very nice place. Read moreGenuine Hotels.com guest review
"Decent standard accommodations"
Was in town for business for a night. Convenient location between airport and downtown. Uses "sleep number" adjustable air mattresses, which I'm not a fan of.Genuine Expedia guest review
"Decent place to stay after a day of shopping."
Staff was friendly, location was great for us. Close to a very busy road, so road noise is to be expected. Bath tub was small with a few discolored crack looking marks, otherwise it was a decent place.Genuine Hotels.com guest review
"Very good location!"
It is right on #1 hwy, and Barlow, near Sunridge Mall shopping and the airport close. Good amenities, clean and serviceable, not exceptional. Easy access to main rds. Good staff, helpful. Would stay again!Genuine Expedia guest review
"Decent hotel close to the airport"
Not bad for a one night stay. There's nothing around so you would either need a car or have to take a taxi anywhere. They do offer free airport shuttles which is good. The bed wasn't that great...old crappy pillows and sheets felt like plastic. Pool and hot tub spa were very dirty.Genuine Expedia guest review
"Decent price-Good stay"
Check in was super fast. Room was standard, bathroom is dated and small but passable. Good value for the money.Genuine Expedia guest review
"Nice lobby but room was awful"
Dirty room, mold in bathroom & shower! Broken faucet in tub and one broken sleep number bed. If you sat or laid on the bed, it felt as if it would collapse.Genuine Expedia guest review
Only thing I didn't like about the room is the pillows. Very hard and uncomfortable to sleep on.Genuine Expedia guest review
(1) The Room was clean and big in size. (2) The elevator and lobby needs some upgrades, the resturant in the hotel has good food and is resonable.Genuine Hotels.com guest review
"Reasonable hotel in Calgary."
Nice but a little dark. A little dingy rings in the shower. Pillows too stiff!Genuine Expedia guest review
"Cramped and not what was expected for price"
The rooms were very cramped, you could barely move around the beds. Bed was comfortable but pillow cases had stains on themGenuine Expedia guest review
In general very satisfied with hotel service and hospitalityGenuine Hotels.com guest review
"Old and needs some renos"
Great location. The service was great, both at the front desk and the restaurant. However, it is old and in real need of renovations.Genuine Hotels.com guest review
had a great time. the food was averageGenuine Hotels.com guest review
"We had a decent room."
We had a decent room. It was clean and met our needs. We didn't use the park & travel option this time, but this is one of the reasons we choose this hotel.Genuine Expedia guest review
"Needs to be renovated"
I wasn't expecting this hotel to be in poor condition considering the amount I paid to stay one night. I had to change rooms because the first room smelt like smoke or pet bomb.Genuine Expedia guest review
Beds were adjustable with number controls on 4th floor, but could not find a good balance and partner was at a much different level so made the bed really difficult to sleep in.Genuine Hotels.com guest review
Jacuzzi was smelly and dirty. The bed comforter had stains on it. No movies in the room TV. The restaurant was very good. Service was very good.Genuine Hotels.com guest review
"Terrible airport shuttle"
The whole reason I stayed at this hotel was because when I called to check about leaving my car there for only 3 days and not staying with them on my return I was told, no problem, they will take me to the airport and pick me up again. Ignored at check in - annoying. Shower didn't work - really annoying. Booked the shuttle the night before my flight […] for 2 pm the next day, all seemed fine. Checked out of my room, went for lunch. Show up for shuttle at 1:55 pm to be told 'they left 10 minutes ago - I called your room!' I checked out of my room this morning - 'well we looked around the lobby, you weren't here' no kidding I wasn't here, I wasn't HERE. So I wait, the shuttle comes back, different driver takes me. Fine, not late yet because I plan for delays. I come back to the Calgary airport 3 days later. I debate just getting a cab. I call the hotel from the pillar outside (-15) to be told, 'I'll send the shuttle right over.' Great! This might actually work! 4:15 I wait 30 minutes, I call again. Rings 20 times. A woman answers this time, I ask if they shuttle is on it's way or what. She tells me that the shuttle isn't going to the airport for another hour (with attitude of you idiot!) to drop off people at departures and then it may come over to arrivals. I said 'why wasn't I told that when I called 30 minutes ago?' She says 'Well you didn't speak to me! It's not my fault!' Everything that was a problem with this hotel was pass the buck. Got a cab. Read moreGenuine Expedia guest review
The hotel was clean and the staff were friendly. The hotel is a little rundown and dated. Although the rooms are clean, the bathrooms are old and need some work. The hallways and common areas are also slightly rundown. The exterior of the hotel needs some work. The restaurant was efficient and the food tasty. Overall the experience was good, however […] for $150.00 per night I was expecting a more modern and updated facility. Read moreGenuine Expedia guest review
Not good value, was expensive for what it is. Hair in the tub. Good airport shuttle though.Genuine Hotels.com guest review
Tried requesting for a spoon at the room service department, it did not come and the person who answered the phone just laughs upon hearing that we are requesting for a spoon. Room Airconditioner very noisy. The fire alarm rang in the middle of the night(False alarm)Genuine Expedia guest review
Ok overall, nothing crazy. Nice pool and hot tub. Poor restaurantGenuine Hotels.com guest review
"2 night stay; dated but clean"
This hotel is a time warp into a previous generation. Looks like it might have enjoyed a hayday in the late 70's. There are attempts to modernize the rooms with new televisions and lamps, but the carpet always gives it away. The place did seem clean though, and the staff were very friendly; so no complaints there. Overall, not bad, just a little da […] ted. Read moreGenuine Hotels.com guest review
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