Great hotel, convenient location, recommend highlyGenuine Hotels.com guest review
"Good Hotel BUT....."
Elevators extremely slow & parking garage beneath hotel was VERY tight and the ramps were so steep that our tires squealed as we climbed the ramps. We were expecting a more thriving neighborhood since it was located near Toronto University; however the homeless population took us by surprise. On a positive note, the lobby and rooms were very appealing […] and the rooms were spacious. Having a Tom Hortons connected to the lobby was a real bonus!! Read moreGenuine Hotels.com guest review
"Better than expected!"
Clean, friendly people, location is okay but could be a little better.Genuine Hotels.com guest review
"Not a good value or location"
Hotel outdated parking expensive not a great location and room very smallGenuine Hotels.com guest review
I was disappointed with our stay at the Best Western Primrose. We quickly learned that this hotel is more of a party hotel than a family or business hotel. It is a shame too because our room had a nice kitchenette. Expect loud noise most of the night as we experienced off and on for hours late into the night. The room was partially updated but dirty […] and unfinished. The hotel's location was OK but out of true downtown Toronto. Expect a long walk to all key attractions. Read moreGenuine Hotels.com guest review
The staff was friendly and helpful. The room was clean but when someone used the shower in the room above us it rained in our bathroom. We had had to change rooms once already so we stuck it out. The hotel felt very safe and quiet; yet was in walking distance of many sights. Also, we enjoyed the Toronto share bike rentals!Genuine Hotels.com guest review
The room was nice but the service was awful. I got a lot of conflicting information from the staff and a lot of them were very rude. The parking garage was a death trap and I had to pay to have my car get scratched up. The room may have been nice but everything else was not worth the amount of money I paid.Genuine Hotels.com guest review
"great price for location"
elevators very small, seemed slow at times, but workable. reasonable distance to subway, or even to walk up and down Yonge street.Genuine Hotels.com guest review
"Great price near cool northern neighborhoods"
Good location and great price north of downtown near Yonge and not far from museums, Kensington Market, Chinatown and Little Italy. Parking is unpredictable. I bounced between lot behind hotel and another on Church St. Hotel garage is sometimes full and appears cramped. Gym and pool are nice.Genuine Hotels.com guest review
"Good Location and Last Minute Rate"
We decided to add an extra night to our stay and were ready to get away from downtown Toronto and go further north. We found this hotel very last minute and thought it was a great rate. While it was more like a throw back to the 1980's in décor, you get what you pay for. My guess is they save the renovated rooms for the non hotels dot com guests. The […] surrounding neighborhood is on campus and while it isn't dangerous per se it wasn't pretty at some points. All in all it wasn't a bad experience, just not very luxurious. Would stay again in a pinch. Read moreGenuine Hotels.com guest review
"Nice Hotel, good location"
The hotel was off the main strip but well within walking distance to most attractions. Very comfortable room. Enjoyed hotel.Genuine Hotels.com guest review
NiceGenuine Hotels.com guest review
I liked the kitchenette; very convenientGenuine Hotels.com guest review
Close to the subway line, in a nice neighborhood. Would definitely stay here again. Toronto is a great city! Underground parking a bonus, didn't worry at all about our car. Tim Hortons, Starbucks and Loblaws (market) are very close and convenient as well.Genuine Hotels.com guest review
"Pros & Cons"
Upon arrival, the parking garage was full. The hotel owned the parking lot behind it which was unpaved and cost $25/night (could've paved it by now). The staff was extremely friendly and engaging. Because I used a third party booking service, I was advised at check-in that there would be a $40 hold placed on my card for "incidentals." The wait for the […] hotel to my room was abnormally long for there to be 4 elevators. It appeared that only two were working. The elevator itself is too ridiculously small considering the potential size of a person along w/ the potential size of their luggage. The room itself was spacious. There was a kitchenette which included a toaster oven, microwave, stove top, and coffee maker (may have been more but I didn't use any of these amenities). Upon check-out there was no mention of the refund for the hold on my card for "incidentals". I contacted upper management via email regarding the issue and it was resolved in a timely fashion. PROS: Convenient location, friendly staff, spacious room CONS: Small elevator, not so great parking, possible additional fees that you may have to remind staff about. Read moreGenuine Hotels.com guest review
"Well worth it"
This hotel is in an excellent location within easy access to the major activities and stores downtown, regardless of your taste. The room was equipped with a refrigerator, microwave and a stove, which was very convenient, especially if you have leftovers from eating out or wanted to stock drinks and food for your comfort. That was a plus for me. The […] staff was friendly, kind and helpful. Will definitely stay here again. Read moreGenuine Hotels.com guest review
Good service, comfy bed, good location, no complaints.Genuine Hotels.com guest review
Staff were helpful and friendly. Location was central and walking distance to square and other places in the city.Genuine Expedia guest review
"Great Stay Close to Chruch Street"
It's my second stay at this hotel & have not been disappointed at any level both of my staysGenuine Hotels.com guest review
This was a good hotel conveniently located to the The Phoenix Theater. It was about a seven minute walk to the venue and a Tim Horton on the Lobby Floor which was an added plus. My room was clean, and was particular surprised by the small kitchen and fridge that would be great for an extended stay. I didn't have much time to explore around the area. […] I did feel safe at all times and would stay there again. The only thing is parking is very limited, but there is a parking lot behind the hotel that charges a reasonably rate for a 24 hour park. Read moreGenuine Hotels.com guest review
"Great Hotel - Terrible Garage"
Very comfortable beds and friendly staff. Great choice for a business traveler. The parking garage is a nightmare even in small cars. I scratched my bumper backing out of a spot due to the incredibly tight space. The garage parking was about $28 per night.Genuine Expedia guest review
"Very friendly and very helpful staff."
Besides the parking, I probably will come back to this hotel. The front desk man and the maintenance person stayed and help me until I was able to park my vehicle in their underground parking lot. Otherwise I would have been stuck there for a longer period of time. Thank you front desk man and maintenance person.Genuine Hotels.com guest review
The location was nice, about a block away from the old Maple Leaf Gardens, just a short walk to Yonge Street. The staff was friendly and helpful, the rooms were clean, but the walls are paper thin. We could hear the neighbors every move at 4 am, not really pleasant. Other than that though, this hotel is pretty goodGenuine Expedia guest review
"Best hotel on a budge"
Pleasantly surprised as to how great this hotel is. Everything is top of the line. I had no problems with the college kids living there as I never heard a hint of loud noise from the other reviews. Very clean and spacious room. I'm definitely coming back here this summer.Genuine Expedia guest review
We immediately seemed to find it to be a pretty good value. Nothing special, but above average for one night spent in Toronto. Then I saw the toothpaste splatter on the inside of the shower curtain. A sure sign that it had not been cleaned or changed since the last guest. What else wasn't cleaned? We are repulsed enough to not ever stay at the Primrose […] again. Read moreGenuine Hotels.com guest review
"nice hotel downtown close to everything we wanted"
only problem is bar and resturant closed so had to leave hotel to eat.Genuine Expedia guest review
Great location...great service...I'll def stay againGenuine Hotels.com guest review
"Nice room, mediocre food, expensive parking"
The room was decent and comfortable, about what I'd expect. One morning we ate at the breakfast buffet. It was mediocre at best, but the service was great, and our server was very nice. The parking is expensive, and you pretty much don't have a choice as the lots around are about the same price. Most of the front desk staff was nice, except for one […] lady who seemed to hate her job. She was short with me every time we interacted. I found myself apologizing for bothering her whenever I needed something from the front. desk... Read moreGenuine Hotels.com guest review
"Clean and good value."
If you're expecting a super high quality/5 star hotel, you will be disappointed. However, knowing that I booked a Best Western, my guest and I I were very pleased. The room was clean and fairly quiet despite being right by the elevators. The beds were comfortable, though I didn't like the pillows. The big flatscreen tv was a nice bonus, as was the presence […] of the coffee maker, and nice big, clean refrigerator. The desk staff was pleasant and called up to make sure we were satisfied with our room a few minutes after arriving. Would stay here again when I need basic accommodations, whether or not I'm on a budget, as I was this time. The only tip I would give future travelers, is don't plan on showering super late at night. I don't know if it was a fluke or not, but my guest took a very late shower, and there was no hot water. We had no other problems with this, though. Read moreGenuine Expedia guest review
It was nice! close to mall, everywhere! I will use this hotel again .Genuine Expedia guest review
"Service was bad...great local"
The view from the room was incredible and the hotel service the first day was great. The first room I was in however smelled very...VERY strange. They changed it with no problem though. When checking out however I actually got hassled by the woman working the front desk for a minor mistake I made regarding parking. She was very rude and it left an […] impression. Read moreGenuine Hotels.com guest review
The hotel was much closer to city centre than I imagined. Everything that I wanted to see was within a brisk 4 block radius. The check in was a bit abrupt, no one helps with bags and I had no clue about the deposit / 300 cdn hold, I supposed it's standard but someone could have said. The In house Tim Hortons was a life saver and the buffet breakfast […] is actually a better deal than most places close by. The elevators take FOREVER. We were on the 22nd floor so wow..The house keeping staff was very friendly. The room was clean and well appointed. I would ask that they update the guest information book, especially the nearby restaurants, because we were advised that the discounts no longer exist at the Golden Griddle. Read moreGenuine Expedia guest review
This hotel was in a great area next to diverse restaurants, great shops etc..... We stayed on the 20th floor which provided us with a clear view of the city. It was very cold outside during our stay so I would suggest that the hotel ensure adequate heat in all rooms. Other than that the stay was great, the staff was friendly. I will be back again.. […] ..... Read moreGenuine Expedia guest review
"One of my favorite hotels in Toronto"
This was my second time staying here. Both times I had an excellent stay. The staff were friendly and efficient. My room was great. Refrigerator, microwave, a workspace and a great view of the city.Genuine Expedia guest review
As usual I had a very pleasant stay and the concierge and front desk staff were very helpful.Genuine Hotels.com guest review
This hotel is located in a nice college section of the city. It has a better view than most of the more luxurious hotels. It is a 15 minute walk or 5 minute cab ride to the major attractions of the area. The staff is very polite and willing to help with anything. The parking is cheaper than most of the surrounding hotels. I would definitely stay there […] again. Read moreGenuine Hotels.com guest review
"Everything was good except the front desk"
We had a good Thursday and Friday night stay at this hotel until checking out. After checking out, and before hitting the road on a long road trip home, we asked to use the washroom in the lobby. Multiple staff members pointed us to a locked door. After knocking and waiting around for 20 plus minutes to be sure it wasn't occupied, we asked the staff […] again, and was told they didn't know why it was locked and didn't have a key, and that we were out of luck. That's no way to treat guests at a hotel. Read moreGenuine Hotels.com guest review
We were very satisfied during our stay. Worth for your moneyGenuine Expedia guest review
I was re-booked to this hotel when the one I originally reserved was unavailable. The staff was helpful, but the quality of the hotel was below what I am accustomed to for business travel. Given a choice, I wouldn't go back. If you are looking for a budget room, it would be fine.Genuine Hotels.com guest review
Hairs all over the bathroom including pubic in the bath, awful view of concrete and cigarette ends, food in the restaurant was I edible and the staff rude. Don't stay here.Genuine Expedia guest review
The hotel was in a good location and easy to find. Only drawback was that the parking garage was full already since we arrived later in the day so we had to park in an open lot behind the hotel but it wasn't a huge issue. Bed was comfortable and room had a great view of the city.Genuine Expedia guest review
The hotel is steps from shops, restaurants, attractions, subway stations, and etc... The room I stayed in was clean and I had a beautiful city view.Genuine Hotels.com guest review
very clean , comfortable room. ok location. accomidating staff. fair price. extreamly tight parking garage!! limited space. if you arent a confidant driver don't park there!! parking extra with in & out privledges. close to grocery shopping & the mall.Genuine Expedia guest review
"Convenient, comfortable hotel."
The Primrose was located well for my activities - on the edge of downtown, but a short, comfortable walk to the center. Although not luxury status, it suited my needs well. Especially appreciated was the quietness of the room. It seemed well-insulated from adjacent rooms and hall noise. Comfortable bed. I also appreciated free access to a computer room […] 24/7. The staff was friendly. Read moreGenuine Expedia guest review
"Nice hotel on the street car route"
I stayed 2 nights here. It was only about 2 blocks walk from subway station or right across from street car stop. This became very easy for getting around downtown.Genuine Expedia guest review
The underground parking is extremely small. You could never fit a large vehicle in there! I had trouble maneuvering around in a small SUV. The air conditioning was not working in our room so it was very hot and stuffy.Genuine Hotels.com guest review
"Great location, friendly staff"
This was my first trip to Toronto and I would definitely stay here again. The location was close to all my meetings. I had a large box waiting for me and the staff was very friendly and went out of their way to get the luggage cart and bring the box to my room without me asking.Genuine Expedia guest review
"Good location in DT at affordable price."
Staff was quite helpful in my request to extend checkout time. Spacious and comfortable room was relaxing.Genuine Expedia guest review
The toilet flushed poorly. Had to keep holding down the handle to keep it flushing in the hopes it would clear the bowl. We were provided with only three bath towels and wash cloths daily, even though we had four people booked for the room. So every evening we had to request an additional towel and wash cloth for the next morning despite informing the […] service and housekeeping depts. of this issue. Parking was so limited that it was only available one of the three days of our stay. The parking is under ground and was the most cramped/tight parking i have ever seen. It was even difficult to turn the corners when driving through the parking ramp. The room was clean/comfortable. Read moreGenuine Hotels.com guest review
This was a very well maintained hotel in a great location. I will look to stay there again while in Toronto.Genuine Hotels.com guest review
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