All hotels in Toronto, Ontario, Canada
1 room, 2 adults
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111 Carlton St, Toronto, ON, M5B2G3, Canada, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.7 / 5Good

Score breakdown (from 953 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Room
    Room is all right
  • WiFi
    Regular internet service
  • Food
    Food is not good
5.0 / 5Outstanding
"Great Location"
Close to the subway line, in a nice neighborhood. Would definitely stay here again. Toronto is a great city! Underground parking a bonus, didn't worry at all about our car. Tim Hortons, Starbucks and Loblaws (market) are very close and convenient as well.
Genuine Hotels.com guest review
3 night family trip Jun 30, 2014
A Traveler
US
4.0 / 5Excellent
"Pros & Cons"
Upon arrival, the parking garage was full. The hotel owned the parking lot behind it which was unpaved and cost $25/night (could've paved it by now). The staff was extremely friendly and engaging. Because I used a third party booking service, I was advised at check-in that there would be a $40 hold placed on my card for "incidentals." The wait for the hotel to my room was abnormally long for there to be 4 elevators. It appeared that only two were working. The elevator itself is too ridiculously small considering the potential size of a person along w/ the potential size of their luggage. The room itself was spacious. There was a kitchenette which included a toaster oven, microwave, stove top, and coffee maker (may have been more but I didn't use any of these amenities). Upon check-out there was no mention of the refund for the hold on my card for "incidentals". I contacted upper management via email regarding the issue and it was resolved in a timely fashion. PROS: Convenient location, friendly staff, spacious room CONS: Small elevator, not so great parking, possible additional fees that you may have to remind staff about.
Genuine Hotels.com guest review
1 night trip Jun 21, 2014
SB
US
2.0 / 5Fair
"Downtown location near Yonge Street."
Check in was easy, with a convenient pull through in front of the hotel which gets you off on the street. Shortly after entering our room, which smelled slightly of stale cigarette smoke, I received a call from reception asking us if the room was acceptable, and at face value it appeared to be. Unfortunately, I had yet to walk over to the window in my stocking feet, at which point I noticed that the carpet was soaked from a leaking air conditioner. I called maintenance and they sent someone up in a few minutes, and he placed towels on the carpet to soak up the water, and removed an old filter. The next morning, it was still leaking and the carpet was soaked again. In addition, the television remote didn't work properly. If you check in, avoid room 804. The parking is expensive in the garage below the hotel, and if you have a large car, you will have difficulty negotiating the tight spaces and turns.
Genuine Expedia guest review
Other trip Jul 2, 2014
Mike
US
3.0 / 5Good
"Not too bad"
The room is pretty good except that when we arrived nobody helps us for our luggages. I asked the conceirge for a trolly and the guy pointed it to me at the corner and I asked again is there anyone who can help us, he said ah u need help? Obviously i need a trolly so meaning i have luggages. Overall its ok
Genuine Expedia guest review
Other trip Jun 22, 2014
Arlene
US
4.0 / 5Excellent
"Well worth it"
This hotel is in an excellent location within easy access to the major activities and stores downtown, regardless of your taste. The room was equipped with a refrigerator, microwave and a stove, which was very convenient, especially if you have leftovers from eating out or wanted to stock drinks and food for your comfort. That was a plus for me. The staff was friendly, kind and helpful. Will definitely stay here again.
Genuine Hotels.com guest review
9 night trip Jun 7, 2014
Smurfs
US
5.0 / 5Outstanding
"Great Place!"
Good service, comfy bed, good location, no complaints.
Genuine Hotels.com guest review
1 night trip Jun 13, 2014
Remstar
US
4.0 / 5Excellent
"Nice place"
Staff were helpful and friendly. Location was central and walking distance to square and other places in the city.
Genuine Expedia guest review
Other trip May 28, 2014
Mia
US
5.0 / 5Outstanding
"Great Stay Close to Chruch Street"
It's my second stay at this hotel & have not been disappointed at any level both of my stays
Genuine Hotels.com guest review
1 night trip May 25, 2014
Jose
US
4.0 / 5Excellent
"Overall Satisfied"
This was a good hotel conveniently located to the The Phoenix Theater. It was about a seven minute walk to the venue and a Tim Horton on the Lobby Floor which was an added plus. My room was clean, and was particular surprised by the small kitchen and fridge that would be great for an extended stay. I didn't have much time to explore around the area. I did feel safe at all times and would stay there again. The only thing is parking is very limited, but there is a parking lot behind the hotel that charges a reasonably rate for a 24 hour park.
Genuine Hotels.com guest review
1 night trip with friends May 13, 2014
Will
US
4.0 / 5Excellent
"Great Hotel - Terrible Garage"
Very comfortable beds and friendly staff. Great choice for a business traveler. The parking garage is a nightmare even in small cars. I scratched my bumper backing out of a spot due to the incredibly tight space. The garage parking was about $28 per night.
Genuine Expedia guest review
Other trip May 15, 2014
A Traveler
US
4.0 / 5Excellent
"Very friendly and very helpful staff."
Besides the parking, I probably will come back to this hotel. The front desk man and the maintenance person stayed and help me until I was able to park my vehicle in their underground parking lot. Otherwise I would have been stuck there for a longer period of time. Thank you front desk man and maintenance person.
Genuine Hotels.com guest review
2 night family trip Apr 20, 2014
Sunny
US
3.0 / 5Good
"Dangerous parking garage and loud bathroom vent"
Navigating through the parking garage is extremely tight and can really scratch up a bumper and muffler. I would not recommend parking there. Also, the bathroom vent was extremely loud. It was deafening and gave me a headache. The room was clean and neat. Loved the refrigerator, stove and toaster oven, as well as sink set-up. Perfect for someone staying for a few days and wanted to cook their own food.
Genuine Expedia guest review
Other trip Apr 29, 2014
Aisha
US
4.0 / 5Excellent
"Nice location"
The location was nice, about a block away from the old Maple Leaf Gardens, just a short walk to Yonge Street. The staff was friendly and helpful, the rooms were clean, but the walls are paper thin. We could hear the neighbors every move at 4 am, not really pleasant. Other than that though, this hotel is pretty good
Genuine Expedia guest review
Other trip Apr 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Best hotel on a budge"
Pleasantly surprised as to how great this hotel is. Everything is top of the line. I had no problems with the college kids living there as I never heard a hint of loud noise from the other reviews. Very clean and spacious room. I'm definitely coming back here this summer.
Genuine Expedia guest review
Other trip Mar 31, 2014
A Traveler
US
1.0 / 5Poor
"Let down"
We immediately seemed to find it to be a pretty good value. Nothing special, but above average for one night spent in Toronto. Then I saw the toothpaste splatter on the inside of the shower curtain. A sure sign that it had not been cleaned or changed since the last guest. What else wasn't cleaned? We are repulsed enough to not ever stay at the Primrose again.
Genuine Hotels.com guest review
1 night trip Mar 27, 2014
A Traveler
US
4.0 / 5Excellent
"nice hotel downtown close to everything we wanted"
only problem is bar and resturant closed so had to leave hotel to eat.
Genuine Expedia guest review
Other trip Mar 12, 2014
A Traveler
US
4.0 / 5Excellent
"travel"
Great location...great service...I'll def stay again
Genuine Hotels.com guest review
1 night trip Feb 20, 2014
A Traveler
US
3.0 / 5Good
"Nice room, mediocre food, expensive parking"
The room was decent and comfortable, about what I'd expect. One morning we ate at the breakfast buffet. It was mediocre at best, but the service was great, and our server was very nice. The parking is expensive, and you pretty much don't have a choice as the lots around are about the same price. Most of the front desk staff was nice, except for one lady who seemed to hate her job. She was short with me every time we interacted. I found myself apologizing for bothering her whenever I needed something from the front. desk...
Genuine Hotels.com guest review
1 night trip Jan 26, 2014
A Traveler
US
4.0 / 5Excellent
"Clean and good value."
If you're expecting a super high quality/5 star hotel, you will be disappointed. However, knowing that I booked a Best Western, my guest and I I were very pleased. The room was clean and fairly quiet despite being right by the elevators. The beds were comfortable, though I didn't like the pillows. The big flatscreen tv was a nice bonus, as was the presence of the coffee maker, and nice big, clean refrigerator. The desk staff was pleasant and called up to make sure we were satisfied with our room a few minutes after arriving. Would stay here again when I need basic accommodations, whether or not I'm on a budget, as I was this time. The only tip I would give future travelers, is don't plan on showering super late at night. I don't know if it was a fluke or not, but my guest took a very late shower, and there was no hot water. We had no other problems with this, though.
Genuine Expedia guest review
Other trip Jan 15, 2014
DM
US
4.0 / 5Excellent
"Good Hotel!"
It was nice! close to mall, everywhere! I will use this hotel again .
Genuine Expedia guest review
Other trip Jan 13, 2014
A Traveler
US
2.0 / 5Fair
"Service was bad...great local"
The view from the room was incredible and the hotel service the first day was great. The first room I was in however smelled very...VERY strange. They changed it with no problem though. When checking out however I actually got hassled by the woman working the front desk for a minor mistake I made regarding parking. She was very rude and it left an impression.
Genuine Hotels.com guest review
2 night trip Dec 19, 2013
A Traveler
US
3.0 / 5Good
"Central Location"
The hotel was much closer to city centre than I imagined. Everything that I wanted to see was within a brisk 4 block radius. The check in was a bit abrupt, no one helps with bags and I had no clue about the deposit / 300 cdn hold, I supposed it's standard but someone could have said. The In house Tim Hortons was a life saver and the buffet breakfast is actually a better deal than most places close by. The elevators take FOREVER. We were on the 22nd floor so wow..The house keeping staff was very friendly. The room was clean and well appointed. I would ask that they update the guest information book, especially the nearby restaurants, because we were advised that the discounts no longer exist at the Golden Griddle.
Genuine Expedia guest review
Other trip Dec 9, 2013
Amanda McV
US
4.0 / 5Excellent
"Convenient Hotel"
This hotel was in a great area next to diverse restaurants, great shops etc..... We stayed on the 20th floor which provided us with a clear view of the city. It was very cold outside during our stay so I would suggest that the hotel ensure adequate heat in all rooms. Other than that the stay was great, the staff was friendly. I will be back again.......
Genuine Expedia guest review
Other trip Dec 2, 2013
Susan
US
5.0 / 5Outstanding
"One of my favorite hotels in Toronto"
This was my second time staying here. Both times I had an excellent stay. The staff were friendly and efficient. My room was great. Refrigerator, microwave, a workspace and a great view of the city.
Genuine Expedia guest review
Other trip Dec 1, 2013
Emmara
US
4.0 / 5Excellent
As usual I had a very pleasant stay and the concierge and front desk staff were very helpful.
Genuine Hotels.com guest review
1 night trip Nov 20, 2013
Lumsden
US
4.0 / 5Excellent
"Perfect Spot"
This hotel is located in a nice college section of the city. It has a better view than most of the more luxurious hotels. It is a 15 minute walk or 5 minute cab ride to the major attractions of the area. The staff is very polite and willing to help with anything. The parking is cheaper than most of the surrounding hotels. I would definitely stay there again.
Genuine Hotels.com guest review
4 night business trip Nov 3, 2013
Tom
US
2.0 / 5Fair
"Everything was good except the front desk"
We had a good Thursday and Friday night stay at this hotel until checking out. After checking out, and before hitting the road on a long road trip home, we asked to use the washroom in the lobby. Multiple staff members pointed us to a locked door. After knocking and waiting around for 20 plus minutes to be sure it wasn't occupied, we asked the staff again, and was told they didn't know why it was locked and didn't have a key, and that we were out of luck. That's no way to treat guests at a hotel.
Genuine Hotels.com guest review
2 night family trip Oct 31, 2013
A Traveler
US
5.0 / 5Outstanding
We were very satisfied during our stay. Worth for your money
Genuine Expedia guest review
Other trip Nov 1, 2013
V.Z.
US
3.0 / 5Good
"Just ok"
I was re-booked to this hotel when the one I originally reserved was unavailable. The staff was helpful, but the quality of the hotel was below what I am accustomed to for business travel. Given a choice, I wouldn't go back. If you are looking for a budget room, it would be fine.
Genuine Hotels.com guest review
1 night trip Oct 22, 2013
A Traveler
US
1.0 / 5Poor
"Disgusting"
Hairs all over the bathroom including pubic in the bath, awful view of concrete and cigarette ends, food in the restaurant was I edible and the staff rude. Don't stay here.
Genuine Expedia guest review
Other trip Oct 21, 2013
A Traveler
US
4.0 / 5Excellent
"Conveniently Located"
The hotel was in a good location and easy to find. Only drawback was that the parking garage was full already since we arrived later in the day so we had to park in an open lot behind the hotel but it wasn't a huge issue. Bed was comfortable and room had a great view of the city.
Genuine Expedia guest review
Other trip Oct 21, 2013
A Traveler
US
5.0 / 5Outstanding
"Awesome location"
The hotel is steps from shops, restaurants, attractions, subway stations, and etc... The room I stayed in was clean and I had a beautiful city view.
Genuine Hotels.com guest review
2 night trip Oct 13, 2013
Heleen
US
4.0 / 5Excellent
"good stay."
very clean , comfortable room. ok location. accomidating staff. fair price. extreamly tight parking garage!! limited space. if you arent a confidant driver don't park there!! parking extra with in & out privledges. close to grocery shopping & the mall.
Genuine Expedia guest review
Other trip Oct 15, 2013
mark
US
4.0 / 5Excellent
"Convenient, comfortable hotel."
The Primrose was located well for my activities - on the edge of downtown, but a short, comfortable walk to the center. Although not luxury status, it suited my needs well. Especially appreciated was the quietness of the room. It seemed well-insulated from adjacent rooms and hall noise. Comfortable bed. I also appreciated free access to a computer room 24/7. The staff was friendly.
Genuine Expedia guest review
Other trip Oct 10, 2013
CS88
US
5.0 / 5Outstanding
"Nice hotel on the street car route"
I stayed 2 nights here. It was only about 2 blocks walk from subway station or right across from street car stop. This became very easy for getting around downtown.
Genuine Expedia guest review
Other trip Oct 9, 2013
Dee
US
3.0 / 5Good
The underground parking is extremely small. You could never fit a large vehicle in there! I had trouble maneuvering around in a small SUV. The air conditioning was not working in our room so it was very hot and stuffy.
Genuine Hotels.com guest review
1 night trip Sep 7, 2013
A Traveler
US
4.0 / 5Excellent
"Great location, friendly staff"
This was my first trip to Toronto and I would definitely stay here again. The location was close to all my meetings. I had a large box waiting for me and the staff was very friendly and went out of their way to get the luggage cart and bring the box to my room without me asking.
Genuine Expedia guest review
Other trip Sep 8, 2013
Roysco
US
5.0 / 5Outstanding
"Good location in DT at affordable price."
Staff was quite helpful in my request to extend checkout time. Spacious and comfortable room was relaxing.
Genuine Expedia guest review
Other trip Aug 30, 2013
Tolga
US
3.0 / 5Good
The toilet flushed poorly. Had to keep holding down the handle to keep it flushing in the hopes it would clear the bowl. We were provided with only three bath towels and wash cloths daily, even though we had four people booked for the room. So every evening we had to request an additional towel and wash cloth for the next morning despite informing the service and housekeeping depts. of this issue. Parking was so limited that it was only available one of the three days of our stay. The parking is under ground and was the most cramped/tight parking i have ever seen. It was even difficult to turn the corners when driving through the parking ramp. The room was clean/comfortable.
Genuine Hotels.com guest review
3 night trip Aug 10, 2013
P koscielny
US
4.0 / 5Excellent
This was a very well maintained hotel in a great location. I will look to stay there again while in Toronto.
Genuine Hotels.com guest review
1 night business trip Aug 23, 2013
A Traveler
US
4.0 / 5Excellent
"Surprise surprise from Best Western"
Not bad, room was a double bed and quite comfortable. As we were on the third floor the view was of a roof. Otherwise I think it would have been an awesome view of the city. Location was excellent for venue we attended and Yonge Downtown. Will visit again...
Genuine Hotels.com guest review
1 night trip with friends Aug 23, 2013
Ali
US
5.0 / 5Outstanding
staff was friendly and helpful, room was clean and had great pillows comfortable bed and new furniture. Towels could have been better qualtiy.
Genuine Hotels.com guest review
1 night trip Aug 20, 2013
A Traveler
US
2.0 / 5Fair
Only 2 elevators worked for twenty six floors. No parking available for guests. Shower ceiling was falling down. Beds we comfortable though.
Genuine Hotels.com guest review
1 night business trip Aug 14, 2013
Jason
US
2.0 / 5Fair
"In Toronto."
Chosen because of good preceding experience in Best Western.Arrived on friday night. Burden of voices; dirty floors: weekend people ? On monday situation improved..
Genuine Expedia guest review
Other trip Aug 16, 2013
A Traveler
US
4.0 / 5Excellent
"Close to Ryerson University and the underground."
This was our second stay at this hotel. We like the location and how convenient it is in the overall downtown area. The rooms are adequate and have the kinds of amenities one needs for a 3-4 day stay like a mini frig and a desk. The downside of the hotel is that the parking underneath is very difficult to navigate if you have any kind of full size auto. The elevators are slow and cranky at times.
Genuine Hotels.com guest review
3 night family trip Aug 8, 2013
C. Conner
US
5.0 / 5Outstanding
"Very close to destination"
It was very close to Chinatown and a place I went.
Genuine Expedia guest review
Other trip Aug 15, 2013
A Traveler
US
3.0 / 5Good
"No restaurant"
This was weird, they had a restaurant but it did not offer meals during lunch, they claimed they served breakfast but I never saw evidence of it. If they served dinner, it must of been during weird hours because it was closed when we wanted service. Staff was good and helpful on everything else.
Genuine Hotels.com guest review
1 night trip with friends Jul 31, 2013
C Valdez
US
4.0 / 5Excellent
"Quite a walk."
Acceptable for the cost of room; location not lending itself to on-the-street parking And "secure parking" at-owner's-risk plus expensive! Hotel location Far from nearly any Toronto site thus walking shoes a Plus or $ for taxi.
Genuine Hotels.com guest review
2 night trip Jul 23, 2013
A Traveler
US
2.0 / 5Fair
"Friendly staff - very disappointing room"
Extremely friendly staff , but way past due renovation unpleasantly dirty room ..
Genuine Expedia guest review
Other trip Jul 29, 2013
Mich
US
4.0 / 5Excellent
"Family Vacation"
Close walk to the Eaton Center and right off from Yonge St, so access to the heart of Toronto is just outside the door. The hotel was in good condition, but the A/C units could be updated. Parking Garage is small, so if you have a truck; you're not parking there. I would stay again, without question.
Genuine Hotels.com guest review
2 night family trip Jul 16, 2013
Shawn
US
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