I had the opportunity to stay one night in this hotel allong with my family. Nice location, just a few streets from the main street in Toronto where the action happens. Good facilities, parking conveniently located, nice restaurant.Genuine Hotels.com guest review
"Avoid it if possible"
Hotel needs major face lifting. Carpets are old and smelly. Bathrooms are very old and inappropriate. Area is somewhat uncomfortable in the night time such that walking around does not feel safe,Genuine Hotels.com guest review
AC unit has a sensor; no movement no ac! When you get back to the room in the summer, it feels like a sauna. You want to stay out to let it cool down but you can't because if there is no movement in the room the ac will stay off! The carpet by the ac gets soaking wet. Beds are uncomfortable; rooms are outdated and not clean. Restaurant is too expensive […] for the quality of food. Read moreGenuine Expedia guest review
Will never stay again. Hotel reeked of smoke as did my "non-smoking" room.Genuine Hotels.com guest review
The human performance flavored by human humbleness and good sense of professional responsability.Genuine Hotels.com guest review
Within walking distance of downtown area. The hotel staff was very friendly.Breakfast was somewhat expensive considering the quality.Genuine Hotels.com guest review
"Close to shopping locations"
It was a good stay although our air conditioning did not work the first night and therfor made for an uncomfortable 1st night.Genuine Hotels.com guest review
"construction noise a problem at Primrose in Toront"
Although the location was well suited to my needs at the time and the staff was courteous and attentive, the daily construction noise over my room from 8am to 5pm was greatly disturbing. For that reason, I would not recommend a stay until the renovation of the Primrose Hotel is complete. Grade for staff was A+ though.Genuine Hotels.com guest review
"Primrose hotel in Toronoto"
This hotel is in the heart of Downtown Toronto. Walking distance to EVERYTHING!! I give location a 5 star rating! The parkig garage wass kind of small, but not a problem getting in and out if you know how to drive. Extremely safe! Of course the $23 a day parking was a little crazy, but good luck finding free parking anywhere around there. Overall the […] room was comfortable, LG tvs, great views. My only downside of this hotel was the Elevators. 23 floor hotel and we ended up getting placed on the 22nd floor. The elevator averaged about 6-7 stops going from our floor down to the lobby. Wasn't used to that! Elevators were tiny to, so most the time the elevator stopped there was no more room for anyone else. The staff at the hotel was Excellent! Just ask to be on one of the lower floors and im sure your stay will be just as excellent as mine was. Priced great to. Read moreGenuine Hotels.com guest review
We enjoyed our stay. It was my husband and I with our 8 year old son. We had a great view of the city and CN Tower. The room was a nice size and clean. The staff was very helpful with all my questions. We converted money at the front desk. Parking was easy to get in and out of. The parking garage had a door to it so not just anyone could go into the […] garage. The breakfast buffet that was available in the morning was all right. I decided that if we were going to spend $40 on breakfast though then we should go to a real restaurant. Cora's down the road was awesome. They serve fruit with all meals. The hotel is just 3 blocks from Yonge St and the subway. There is a Starbucks at Yonge there too. There is a Starbucks even closer if need be. The trolley also drops off right in front of the hotel. There is also a pull up for cars to safely load and unload vehicle. Read moreGenuine Expedia guest review
The Heating/Cooling unit needs to be cleaned, there is a lot of dust and dirt inside it.Genuine Expedia guest review
"Can't wait to go back"
Great location. near everything. parking is a bit expensive.Genuine Expedia guest review
Very nice clean beds, covers and sheets. However carpeting is old, no small fridge in room, windows are old and foggy. Bathrooms are slightly old however clean. Bathtub was draining slow. Wi-Fi is free, but speed of connection very slow to browse internet. Great Location in Downtown Toronto next to Yonge street.Genuine Hotels.com guest review
"Hotel in Toronto"
Disappointing!! Drab, no amenties, a basic hotel, no frills or atmosphere.Genuine Hotels.com guest review
"Best Western Primrose Toronto ON"
Nice hotel. Attentive to guests' needs and a friendly staff. Within easy walking distance to the main attractions in Toronto as well as bus, subway and trolley stops. On the edge of Toronto's gay village which has some great restaurantsas well as entertainment. It is only limited by a small underground garage, not suitable for larger vehicles. However, […] there are two above ground lots not far away. One is next door. For those who drive it is easy to find. Read moreGenuine Hotels.com guest review
"it was not good"
bad bad experince never agin at that hotelGenuine Hotels.com guest review
"Not a great experience with Best Western Primerose"
The room itself was clean & comfortable. The location is great: right downtown Toronto & could walk anywhere with ease. Our issue was with our room neighbors, the hotel hall environment, and the hotel staff service. The hotel hosted certification exams that we scheduled to take (they all started at 8am). It was in their conference room on the 23rd […] floor (nice room as well), so we booked a room there for two nights over the weekend. We noticed their rack rate was at a premium, but still it was still better to be onsite where the exam was offered. After some material reviewing Friday night, we go to bed around 9:30pm knowing we need to be well-rested for the 6-hour exam. At 11pm, the neighboring room's several occupants were loud & partying hardy: talking, shouting, laughing, TV blaring, whistling & singing along with music playing, cell phones ringing constantly ... the works. We called the front desk & informed them of this, and they advised they'd send security up to have them settle down. We're not sure if any hotel staff came, but we know they didn't "settle down". At 11:45pm we called the front desk again to inform them that the neighboring room was as loud as before, and now bumping against or even maybe beating on the connecting door to the rooms (it was locked). The front desk person apologized and advised they had moved these folks from another room already, and were about to call the police on them to have them removed. Again, the front desk person advised they would send hotel security to the neighboring room. This time, we did hear staff knock on their door. It got quieter over the next several minutes, and we thought it issues resolved. So much so, that we were able to be back to sleep for our test in a few hours. Unfortuneately, around 4:30am our neighbors returned and were as loud as before. We called the front desk for a thrid time, informed them of their loudness even in the halls. The hotel staff person responded rudely, "Well, what do you expe Read moreGenuine Hotels.com guest review
I stayed at this hotel for two nights. Good location, clean rooms, no breakfast,Genuine Expedia guest review
Fairly convenient to subway and Yonge Street. Nice hotel room for the price. Would definitely stay again.Genuine Hotels.com guest review
"Best Western Toronto Canada"
This Hotel was nice, but the parking garage was crazy. It will NOT accomodate an extended cab truck. The only sign about the parking was that it would only accomodate 6 feet high vehicles. Nothing about extended cab vehicles.Genuine Hotels.com guest review
OLD RUN DOWN HOTEL.THE CARPETING WAS GROSS.WE LEFT OUR SOCKS ON.AT LEAST THE BEDDING WAS CLEAN.Genuine Hotels.com guest review
"best wetstern in TO"
Not bad for a 2.5 star hotelGenuine Hotels.com guest review
"A nice choice for short stay"
Good location and very clean room. The mini kitchen in the room is terrific. There is an additional charge for extra guests in the same room.Genuine Expedia guest review
"Very good stay"
hotel location is very close to downtown. very clean and helpful staff. the only negative point is the receptionnist for check in, she could NOT smile but overall I really liked my stay.Genuine Hotels.com guest review
"Great hotel and very friendly staff!"
I'd stay there again if I'm in the Newmarket area.Genuine Hotels.com guest review
Good experienceGenuine Hotels.com guest review
"Great location, comfortable rooms with lovely view"
I stayed here with my fiancé while visiting Toronto's sights. We had a room with a king-sized bed, on the 20th floor. The view from our room was fantastic, and the way the hotel is positioned should offer good views from any floor. The bed was big, the room was comfortable, inviting, and clean. The location is pretty central; just a short walk from […] Yonge Street, and a walking-distance from other sights like Yonge-Dundas Square, the Eaton Centre, and St. Lawrence Market. Read moreGenuine Hotels.com guest review
"Close to Massey Hall and some good resteraunts."
Great stay and close where we were visiting the parking lot is a bit tight and if you are going to put a kitchinette supplie pots and pans.Genuine Hotels.com guest review
Room was clean hotel is close to everything. parking garage is a bit of a thrill ride if you drive a full size SUV you will never get in !! my mdx was a tight squeeze. no flexibility with late check out at all. good value overall.Genuine Hotels.com guest review
Very good. It was a last minute trip booked online and they had a playpen available for our stayGenuine Hotels.com guest review
Checking in around midnight, exhausted and starved. First room shown on 18th floor smelled of secondhand smoke. Sat in hallway until alternative could be found. Shown room on same floor alo with secondhand smoke residue. Told this was formerly a smoking floor before Reno. Moved to 20th floor. Room window opened for me beforehand with City View (paid […] for in full on booking engine before arrival). Bathroom full of mold smell. Air conditioner unit filled with major dust and has never been cleaned/vacuumed. Refrigerator froze my salads and had to throw them out. Booked the hotel as I was told this was a safe place to say for people with chemical sensitivities and allergies. They are obviously not frequent seasoned travellers. Hotel with party people. Other than this my bed was comfortable. The bathroom shower tub and toilet is for hobbits (little people). You can do better for this rate in the area. Oh, and frequent Internet drop off and logins. This dy had no Internet for hours. Read moreGenuine Hotels.com guest review
"Customer Service Lacking"
Hotel staff exhibits poor customer service. The walls between rooms are paper thin.Genuine Hotels.com guest review
Stay was good was only one night. I was told rooms on the floor I was on had been recently renovated but I did feel the room was "tired" looking and there was some obvious stains on the light coloured furniture that freaked me out a little. Front desk staff was very helpful and was impressed to get a call about 10 min after settling in the room asking […] if things were OK. I needed TV looked at during my stay and the service was good and helpful. Lacks food services but there was a great grocery store just down street that sold hot and cold foods, etc. Read moreGenuine Hotels.com guest review
"Old room, little renovations, old stained carpets"
very disappointed in the quality of the room. Old , not updated, smelly room. staff cooperative. poor value hotel.Genuine Hotels.com guest review
"Close to downtown"
ExcellentGenuine Hotels.com guest review
"great location in walkable neighbourhood"
For a great price we got a very comfortable king size bed in a large room with wonderful views of the city. The room was clean and quiet. Check in was fast and efficient. The staff friendly and professioonal. We had spent the day travelling and needed food but it was too early for dinner. We went to the hotel lounge and enjoyed a couple of appetizers […] and a beer. It was pricy but not unreasonable. The location was great and we could walk to what we needed that evening. We would definitely stay there again. Read moreGenuine Hotels.com guest review
My daughter and granddaughter stayed at the hotel so I cannot provide a personal review. They thought the hotel was OK but it is apparently now used as a university student residence. Bob millerGenuine Hotels.com guest review
overall, friendly and knowledge staff. called when I got to room to ensure all was good. answered questions well. very helpful with tourist info. two night stay - no issues.Genuine Hotels.com guest review
Overall hotel was great! Bathroom is in serious need for upgrade - parking in hotel is horrible. Steep and cramped don't drive anything but a xtra sm car or you will be in trouble- overall very good!Genuine Hotels.com guest review
"very clean and convenient.great staff support."
we came for a wedding and wanted to be close to the venue. it satisfied everything and the room was clean and very comfortable and convenient.maybe a little pricey for my needs but all else was great.Genuine Hotels.com guest review
Overall place was great. Only complaint was the elevators 20 mins waiting in parking garage.Genuine Hotels.com guest review
"Very good hotel for the price."
The hotel room was very spacious with a huge television. The front desk staff could not have been any better. I would recommend this hotel to anyone.Genuine Expedia guest review
"Hotel room was great, parking was a pain!"
The hotel was nice, view was beautiful and room was very comfortable. Hotel had its own parking but it was full because they allow the public to park there. Very frustrating when you have to drive around to find a paking and then walk two blocks with all your stuff to get to the hotel. Not sure if I would stay there again. Would prefer a hotel that […] provides parking to its guests. Read moreGenuine Expedia guest review
"4 guests and one bed?"
Booked a room online for 4 people and the hotel could not accommodate us. One bed and a cot for 2 adults and 2 fourteen year old boys. One of the boys had to sleep on a chair. When we asked for bedding for him, all they had was one blanket and one pillow for the entire hotel. No sheets. Not really great, now is it?Genuine Hotels.com guest review
"A lil' shabby but A-OK! Great location, & staff"
Pros: -Location, Location, Location -Reasonably priced. -Staff was courteous and very helpful. They directed me to a All-Day-Breakfast joint to satisfy my hankering, and they helpfully arranged a car-service for me the next day. -My room was spacious and had a comfy bed, good-sized television, kitchenette including fridge & freezer...more than I had […] expected. -Outdoor pool. Not especially luxurious but heck, it's a sunny pool! -Windows that actually open. -Tim Horton's in the lobby Cons: -70's wallpaper and worn, brown décor detracted from the room's features. -Lack of attention to detail (i.e. TV remote didn't seem to work, no plug in kitchenette means I had to cart the coffee-maker to the nearest outlet, ATM in lobby was "finicky") Read moreGenuine Expedia guest review
Very nice! Confortable for a family, people gentle and available. Good price, swimming pool, sauna, fit room and computers available, all clean very well. Good location in Downtown Toronto.Genuine Hotels.com guest review
"Disappointed in this hotel"
We had difficulty finding parking, as the front desk clerk informed us that the garage was always full. She gave us the impression that we were foolish to expect to be able to use the hotel garage. She directed us to a nearby lot, and when we asked the security guard in the hotel lobby if our car was safe there overnight, he replied " no" .During our […] check- in the clerk left us to serve another guest. Upon arrival we met an exterminator entering the back door of the hotel, so we asked him if the hotel had a bug problem, he said "no", hesitantly. The next morning my girlfriend spotted bedbugs on the wall. We were also disappointed at the limited hours of the swimming pool. In general we have had good experiences with Best Western, so we were quite surprised, as well as disappointed. Read moreGenuine Expedia guest review
Friendly staff, comfortable stay. Would recommend to others for sure.Genuine Expedia guest review
Overall decent hotel to stay in. Rooms are clean and in order. Service is good. Amazing location. However walls are paper thin; you can hear every little noise. Went for my friends birthday and after the club we came back around 2:30am and went straight to bed. We could hear people partying; a lot of yelling and running around.Genuine Hotels.com guest review
"Nice to have the fridge and stove etc"
Good location for down town. Elevators bit slow. I'd stay again for sure.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )