Serrano Hotel - a Kimpton Hotel - San Francisco 37.78611, -122.41129

A great hotel and very central, just a couple of blocks from Union Square. Very attentive and helpful staff. Room service is restricted between certain hours during the day! Oh whilst there I celebrated my 50th Birthday the hotel gave me a bottle of wine!

Hotel was very nice, quite expensive but we did get upgraded to a suite which was an added bonus. There was no parking availble so had to use alternative means which cost a fortune. Would help if hotels stated on websites how much parking is going to cost.Overall very good location and hotel.

Good points: friendly, well-informed staff; clean and well-run hotel. Bad points: on the very edge of the run-down and unpleasant Tenderloin area so north and east towards Union Square OK but don't go south and west from the hotel; hotel's only restaurant Ponzu expensive and with very restricted menu, though beef was good; room service meal took 45 minutes to arrive; valet parking not worth the money - park it yourself in multi-story next door!

the hotel staff was amazing! i left my very expensive camera in the towncar on the way to the airport and the staff at the hotel was instrumental in getting it returned to me before I took off! We were new to the area and the staff not only was very helpful but very informative! There was not a question they could not answer! The rooms are small but there were 3 adults in our room and we all agreed that we were very comfortable! i wold recommend the hotel to anyone!

Over the Thanksgiving weekend my family, including two late-teen girls, visited San Francisco and stayed at the Serrano Hotel for the second time. This is our second trip to the city and thought it would be fun to try a new hotel. After a bit of research on other hotels it was clear that we would be back at the Serrano. Other comparably priced hotels seemed to be nothing more than a fancy lobby with non-descript, generic rooms. Not much of a get-away. Nothing compares to the Serrano! Starting with the courteous staff and beautiful lobby and extending to the room filled with character and comfy beds. When we requested extra towels and pillows they were brought to us within 5 minutes! Now that's service. Don't worry about the less than desirable neighborhood out the back door. Many of the big name hotels are right there as well. There's no escaping it in tourist areas simply don't walk in that area. If you are looking for a real get-away the Serrano is for you!

A very cozy hotel with courteous staff. The rate we got through Hotels.com just made the trip that much more enjoyable because we were able to stay a wonderful hotel that normally would have been a little out of our price range for a four day stay. We were very pleased

Nice location to reach downtown and other famous sites. Very neat and quite (17th floor). Nice service attitude.

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The hotel is lovely. The staff are fantastic and went above and beyond to make my stay comfortable. The only downside was the surrounding neighborhood at night, I didn't feel comfortable walking around by myself. A quick cab ride took care of that and I would stay here again in a heartbeat!

Great location,nice rooms,great staff...It deserves a 9 out of 10...I will return to this hotel next time I visit San Francisco...

The doormen, front desk staff, maids, and servers at the restaurant were all excellent. I was in town to run a marathon, so I was always very casually dressed in sneakers, yet the staff was just as sweet to me as the other guests. Free wine reception every evening. Board games to play in the lobby or up in your room. My room was not huge, but it was very pretty and had everything I needed. The restaurant was marvelous. Location is spectacular. A couple of blocks to Union Square, the Market shopping district, and 15-20 min walk to the water. Worth the money.

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Nice bed, clean and decent location, but the room was fairly small and the bathroom was exceedingly small. That's my only real complaint, the size of the bathroom. Otherwise, it was fine but nothing special.

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Wish I had the views but the service and quality made up for it. Close to Union Sqaure and everything else.

A few blocks away are some ok places, but nothing really great near the hotel, need to take a cab. Good place to stay if you are going to the theatre though...

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I stayed at the Drake after my stay here an d much preferred the Serrano. It has a fun old lobby that is grand in it's look, but still on a human scale, it felt very comfortable clubby feel. The room was small and well appointed, Aveda products,leopard pattern robes, wine glasses in the room a safe, old and a little bang up, but no were near like the drake which seemed pasted together and run on a show string. I liked it here, my 14th floor room looked over a parking lot, and behind the financial district, the staff was lovely. And the deal I got on Hotels.com was unbelievable. Would definitely stay here again.

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We had a great time in SanFran and the hotel was nice but we were shocked that it only offered a few tv channels, didn't have a Bible in the room and the gym was subpar. Otherwise, our stay was pleasant.

Convenient location (although close to a not so nice district of SF); friendly staff; small but very confortable rooms.

I got a great deal on this hotel. We picked it for it's unusual decor and character and that it offered free wireless internet. The hotel is very clean and the staff is very friendly. They have free coffee, tea, and hot chocolate every morning which is great. The hotel is on the border of the Tenderloin neighborhood which is not a good neighborhood. If you walk the wrong direction then you're right there. It's about a 5 block walk to the bus lines and the BART. The room was very small. I know it's San Francisco and things are smaller. It wasn't unbearably small but only two drawers for clothes. The bed was average comfort.The pillows were all feathers and VERY uncomfortable. I woke up constantly and had bad back aches. I would recommend bringing your own pillows.

My husband and I would recommend this hotel with two small caveats: first, the hotel is a block away from one of a seedy part of town, but you can avoid it when you're walking around Union Square, and second, the bathroom had barely any shelf space. But I would stay there again if I got back to SF.

the bathrooms may be small but you dont live in the bathroom the service is exceptional! above and beyond expectations! The daily wine receptions was a very nice way to meet people, I am not a great wine drinker.

The staff was helpful and friendly. The lobby was comfortable and the wine tasting was very nice. Too bad it wasn't a little longer. Very satified!

If you book a junior suit expecting to use the couch be aware that when unfolded it bloks the way to the bathroom. So you have to step on the bad with a sleeping person in it (in our case our 10 y.o. son) if you get up to the bathroom at night for example... Not the best solution you would expect for this price.

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I booked through Hotels.com. I changed the date to a later arrival. That took over 1 hour to do over the phone and multiple phone calls. When I arrived, the hotel had me as a no show. I had to wait 45 minutes before I could get in my room, even though it was available, until they straightened things out with hotels.com. I was exhausted from a long flight and did not appreciate the long wait, plus, I was trying to make it to a meeting.

I was curious to stay at the Serrano; I'd noticed the lobby on a prior trip and thought the rooms must be quite sumptuous. Turns out the room was pretty small (corner room) and a little hard to navigate around. Our view was blah but the bed was really comfortable. Noise-wise, it was pretty quiet most of the time, except for a howling dog one night and a very large, loud family conversing at 7am on the last morning. Overall, it was somewhat cramped for the two of us. The Serrano is in the Tenderloin, two blocks from Union Square. You have to navigate through a surprising amount of unpleasant smells to get anywhere on foot from there. Not the hotels fault but worth mentioning.

“The rooms are small, but not stuffy. The staff is very attentive, the decor is beautiful and the location is great. I highly recommend the Serrano to tourist.

Staff always seemed to be willing to go the extra step. Rooms are small, typical of an older building, but very clean and comfortable. Easy walk to Union Square, cable cars & Market Street. Was surprised when manager said they're about to undergo major renovation...seemed beautiful.

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room was small, the armour holding all the t.v. and amenities was in dire need of getting redone, looks like a dog attacked it. The desk people did not speak real good english, and upon check out after paying on our credit card in full, they tried to charge us again for the room.

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The staff was very helpful and upbeat. Room was clean, very comfortable and attractive. I would absolutely go back. Easy walk to Macys/shopping. Breakfast was a bit pricey.

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Our room was extremely quiet. The beds were plush and comfortable. The hotel staff were helpful. Wine tasting and Wii games were provided in the evening. The hotel location was perfect for walking to union square and a short taxi ride to Pier 39.

This hotel was conveniently situated in Union Square. Excellent walking location to public transportation including the BART, MUNI and cable cars. At check-in, we told a front desk supervisor we were celebrating our 10th anniversary. He immediately upgraded us to an executive suite. It was amazing! The entire staff was kind and helpful. We enjoyed our stay and would return again. I hope you have a wonderful time at this wonderful hotel.

Knowing how expensive SF is this hotel was a wonderful deal and a wonderful hotel. We will stay there again on our next trip and I would recommend this to friends and family! The staff is very helpful and pleasant!

We stayed two days with 3 year old twins. The rooms were quiet and clean. The beds extremely comfortable. Everyone was helpful. We were able to walk to several locations. The twins loved using the trolley car and taxi.

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The hotel staff was very friendly and extremely helpful. We really enjoyed our stay and would highly recomend it.

Great room for the money. The staff was always kind and helpful and the lobby had excellent coffee in the am and ice cream bars and chilled fruit water in the afternoon and wine in the evening gratis. the vibe in the lobby at all times was friendly and welcoming. The neighborhood to the south of the hotel was pretty scary night and day, but that was the only negative aspect.

We were on our honeymoon and the staff there was amazing. they were intuitive of our needs and were very helpful with suggestions of restaurants and local attractions. I was totally blown away by how nice everybody was and the lengths they will go through to ensure a pleasant stay. I will now be looking for Kimpton hotels wherever I visit!!

I was in SFO for a business conference and I opted not to stay at the recommended hotel and selected the Serrano because it should really well on the website, the hotel was close to the conference site and I couldn't beat the price. When I showed my room to some of my associated they were very envious. They didn't like the hotel they booked. Too bad. I will stay at the Serrano again.

i smoke. there is a doorman sometimes, but they need a security guard at all times. very dangerous outside. i brought pepper spray, and im glad i did. the man on duty at the desk at night was old,im not sure if he could have done much.....