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1 room,  2 adults 
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Room 1:

Serrano Hotel, a Kimpton Hotel - San Francisco

37.786182, -122.411366
3.5 stars
405 Taylor St, San Francisco, CA, 94102 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $209 $167
available on 06/30/13
Price Match Guarantee
4.2 932 5

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    Overview of Serrano Hotel, a Kimpton Hotel - San Francisco

    Location.
    Evoking the allure of the Spanish Renaissance era, the boutique Serrano Hotel in San Francisco, Calif., is located one block from the ACT and Curran Theaters and two blocks from Union Square. With proximity to local shopping, the hotel is within one mile of the Embarcadero, Lombard Street, and Coit Tower. The Moscone Convention Center is one-half mile away. Complimentary weekday Town Car service to the Financial District is available, the Powell Street Cable Car stop is located two blocks from the property, and a metro station is nearby.

    Hotel Features.
    The hotel's Jasper's Corner Tap restaurant and bar serves upscale tavern fare and a wide selection of beers. Complimentary coffee and tea are offered each morning. Room service is available for limited hours. An evening reception features vintage wines and complimentary chair massages. In-room spa treatments include massages, body treatments, and facials and feature Kerstin Florian® organic body and skin care products. Complimentary wired and wireless Internet access is available throughout the hotel. A total of 3,000 square feet of function space accommodates events and a 24 hours business center is available. The hotel's 24-hour fitness facility features yoga mats, free weights, cardiovascular equipment, and a steam room. The hotel offers complimentary bicycles onsite and a free of charge area shuttle is available.

    Guestrooms.
    The Serrano Hotel's 236 Moroccan-style guestrooms feature cherry-wood furnishings, glass-paneled armoires and window seating with views of the San Francisco skyline. Beds are dressed with 450-thread count Frette linens. Bathrooms offer terry-cloth bathrobes and Bigelow bath products. Additional amenities include flat-panel televisions, and complimentary wired and wireless Internet access.

    Image of Serrano Hotel, a Kimpton Hotel, San Francisco
    4.2 out of 5 Excellent (932 reviews)
    (Neighborhood average 3.8)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Serrano is a bit below the quality of some of the other Kimpton Hotels, but it is still a wonderful place to stay. The customer service is out of this... world, too. Some of the rooms need some updating/care. I stayed in a different room my second night there and it was much nicer. The location is great--right near Union Square. But it is also on the edge of the Tenderloin so it can feel a bit rough in the neighborhood at night. by Jill  from Philadelphia on 06/12/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $167
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Standard Queen & Hosted Wine Reception

    Deluxe, One King Bed

    Deluxe, Two Double Beds

    k-Luxury Suite & Hosted Wine Reception

    Deluxe King & Hosted Wine Reception

    k-Executive Suite & Hosted Wine Receptio

    Executive Suite & Hosted Wine Reception

    Deluxe Queen & Hosted Wine Reception

    k-Standard Queen & Hosted Wine Reception

    k-Deluxe 2 Doubles & Hosted Wine Recepti

    Deluxe King

    Executive Suite Accessible

    Deluxe, One Queen Bed

    Suite- Limited Time Offer!

    k-Queen Deluxe & Hosted Wine Reception

    k-King Deluxe & Hosted Wine Reception

    Deluxe 2 Doubles & Hosted Wine Reception

    Deluxe Double

    Luxury Suite & Hosted Wine Reception

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets allowed
    • Minimum check-in age is: 18
    • Check-out time is: noon
    • Early departure fee charged
    • Check-in time starts at: 3 PM
    • No rollaway/extra beds available
    • American Express
    • Diners Club
    • Discover
    • MasterCard
    • Visa

    Amenities

    • General
    • 24-hour business center
    • Air-conditioned public areas
    • Ballroom(s)
    • Bar/lounge
    • Elevator/lift
    • Number of floors - 17
    • Restaurant
    • Smoke-free property
    • Suitable for children
    • Total number of rooms - 236
    • See more facilities
      • 24-hour fitness facilities
      • Area shuttle (complimentary)
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Luggage storage
      • Meeting facilities size (feet) - 3000
      • Meeting facilities size (meters) - 279
      • Number of meeting/conference rooms - 7
      • Valet parking (surcharge)
    • Rooms (all rooms include)
    • Bathrobes
    • Blackout drapes/curtains
    • Clock radio
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Hair dryer
    • In-room massage available
    • Iron/ironing board
    • Shower/tub combination
    • See more room details
      • Air conditioning
      • Climate control
      • Complimentary weekday newspaper
      • Daily housekeeping
      • Designer toiletries
      • Hypo-allergenic bedding available
      • In-room safe (laptop compatible)
      • Minibar
      • Multi-line phone
      • Pay movies
      • Turndown service (on request)
      • Video-game console
      • Voice mail
      • Wake-up calls
      • Wired high-speed Internet access (surcharge)
      • Wireless Internet access (surcharge)
    • Services
    • Massage - spa treatment room(s)
    • Multilingual staff
    • Parking garage
    • Porter/bellhop
    • Security guard
    • Shoe shine
    • Steam room
    • Tour assistance
    • Valet parking
    • Wedding services
    • View more services
      • ATM/banking
      • Breakfast available (surcharge)
      • Coffee/tea in lobby
      • Complimentary newspapers in lobby
      • Concierge services
      • Doorman/doorwoman
      • Limo or Town Car service available
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Dry cleaning/laundry service
    • Event catering
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Room service (24 hours)
    • Technology helpdesk
    • Accessibility Features**
    • Accessible bathroom
    • Accessible path of travel
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Awards

    A Green / Sustainable Property - Third Party Certified
    This property participates in Green Key Eco-Rating Program, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.

    • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

    Dining

    Jasper’s Corner Tap - Sporting a swanky atmosphere with a laidback vibe, this restaurant and sports bar combination features worn wood tables, leather booths, a collection of local artists’ murals, and a lively atmosphere. With 18 beers on tap and a late-night menu, this upscale tavern serves breakfast, lunch, and dinner daily; though all meals may not be available every day.

    Recreation

    Located near a shopping district and close to the convention center, this hotel has 24-hour facilities with two exercise bikes, two treadmills, two cross-trainers, and a steam room. Guests can also borrow from a library of 50 games and puzzles.

    Several public-play golf courses in San Francisco include the Presidio Golf Club (four miles), and the Lincoln Park Golf Course (six miles). Complimentary bicycles are also available onsite.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Bicycle rentals nearby
    • Complimentary bicycles on site
    • Golf - driving range nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Pilates classes/instruction nearby
    • Playground nearby
    • Sailing nearby
    • Windsurfing nearby
    • Yoga classes/instruction on site

    Notification and fees

    Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:


    • A 15.65 percent city/local tax will be charged

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Valet parking fee: USD 43.00 per night
    • Valet parking fee for large vehicle: USD 53.00 per night
    • Deposit: USD 50 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in San Francisco, California, United States
      of
    37.786182, -122.411366
    Hotel coordinates:

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    Serrano Hotel, a Kimpton Hotel Union Square - Convention Center

    A short guide to Union Square - Convention Center

    Flagship stores ring Union Square, among the vanguard of West Coast retail. Chinatown begins at Grant Avenue and Bush Street, while Gold Rush-era mansions crown Nob Hill. South of Union Square, the convention center area includes the San Francisco Museum of Modern Art and Yerba Buena Center for the Arts. Cable cars turn around at Powell and Market streets to head back to Fisherman's Wharf.

    see all hotels in San Francisco

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Marrakech Magic Theater - 100 yards
    • Theater District - 100 yards
    • SHN Curran Theatre - 100 yards
    • Glide Memorial United Methodist Church - 100 yards
    • American Conservatory Theater - 200 yards
    • Alcove Theater - 200 yards
    • Lorraine Hansberry Theatre - 300 yards
    • Downtown San Francisco - 300 yards
    • Marines Memorial Theater - 300 yards
    • Powell and Market Cable Car Turnaround - 400 yards

    1.0 - 3.0 mi

    • San Francisco China Basin Heliport (JCC) - 1.8 miles

    3.0+ mi

    • Sausalito Commodore Center Heliport (JMC) - 8.5 miles
    • Oakland Convention Center Heliport (JCE) - 11 miles
    • San Francisco Intl. Airport (SFO) - 12 miles
    • Oakland Intl. Airport (OAK) - 12 miles
    • Hayward Executive (HWD) - 18 miles
    • Concord Buchanan Field (CCR) - 24 miles
    • Novato Gnoss Field (NOT) - 26 miles
    • Napa Valley Airport (APC) - 31 miles
    • Livermore Municipal (LVK) - 33 miles
    • Norman Y. Mineta San Jose Intl. Airport (SJC) - 39 miles
    • San Jose Reid Hillview Airport (RHV) - 45 miles
    All hotels in San Francisco, California, United States
    Reviews
    • All (932)
    • Business (160)
    • Romance (103)
    • Family (121)
    • Friends (76)
    • Other (472)
    4.2 / 5
    Excellent

    Score breakdown (from 932 reviews)

    • 5.0
      (400)
    • 4.0
      (406)
    • 3.0
      (92)
    • 2.0
      (23)
    • 1.0
      (12)

    Average rating for:

    • Cleanliness
      4.5
    • Service
      4.4
    • Comfort
      4.2
    • Condition
      4.2

    Reviews: Overall

    • < Previous
    • Page 1 of 19
    • Next>
    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent
    "Good but not great."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    Serrano is a bit below the quality of some of the other Kimpton Hotels, but it is still a wonderful place to stay. The customer service is out of this world, too. Some of the rooms need some updating/care. I stayed in a different room my second night there and it was much nicer. The location is great--right near Union Square. But it is also on the edge […] of the Tenderloin so it can feel a bit rough in the neighborhood at night. Read more
    Genuine Hotels.com guest review
    2 night business trip in Jun 2013
    Jill
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    2.0 / 5
    Fair

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      2.0
    I was not pleased with the overall maintenance/upkeep of the hotel. The location was not pleasant at all and at times dangerous. The location should be clearly stated in the advertisements because this is quite misleading. The service was also suboptimal. Not what I expected from Kimpton hotel.
    Genuine Hotels.com guest review
    3 night business trip in Jun 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent
    "Beautiful and Classy, if a bit noisy"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Great hotel. Beautiful room. Convenient location. Coffee and NY Times complimentary. Great decor. The only complaint is that it is very noisy during the day. You can hear talking and the shutting of doors in the hallway, so if you are a mid day napper or light sleeper, it may not be your best choice.
    Genuine Hotels.com guest review
    1 night trip with friends in Jun 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Jun 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Family trip
    Jun 2, 2013
    Ben
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    The hotel was cute and cozy but pricey for what you get. The room was small then I though it would be. I was a little worried at night when I flushed the toilet, it would fill up then slowly go down...I would wait to see if it would over flow, but it didn't. I would bring my own pillows next time, theirs were too smoochy...they need new ones. But I […] did really enjoy the coffee and hot chocolate in the morning, that was a very nice touch. I wanted to try the wine in the evening but never made it back in time. I did not see any other kids in the hotel. Over all it was fine, close to shopping and trolly. Parking was $$$, but I guess that the way it is in SAN Francisco. Read more
    Genuine Hotels.com guest review
    2 night family trip in May 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding
    "Awesome Hotel!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We spent three nights at the Serrano. It exceeded our expectations. The location was great; close to Union Square, Powell Bart/MUNI station and AT&T Park. The service was outstanding and our room was comfortable, clean, and very quiet. We ate dinner at Jaspers one night and the food was great. I'm a fan of the Kimpton Hotels and this one did not di […] sappoint. Read more
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel Thank you so much for your comments. I am glad you enjoyed our strategic location! Till next time.
    3 night trip in May 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    2.0 / 5
    Fair
    "Poor parking situation"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    I used the hotel valet parking to park my car overnight @ $ 43 per night. Next day, I noticed a scratch and pointed it to the valet. He was considerate and prompt in getting the parking lot administration involved. I had to fill out some paper work with the parking lot company, and they are supposed to get back to me with a decision/next steps. It was […] disappointing that the hotel washed their hands off it, as I had used their services and had nothing to do with the parking lot company. Could have been handled better. More so when I paid extra to park through the hotel. They also charged me a $ 10 oversize car fee for a Standrard SUV. When I self parked the next day, I didn't have to pay extra $$. Read more
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel Oh no! I am sorry to read about your experience - we don't like washing our hands like this and I am sorry it came across that way. I will talk to the guys so that they understand what went wrong here and I hope you will give us another opportunity to impress.
    3 night family trip in May 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    I am a big fan of kimpton hotels. I had been at the Francis Drake for 2 nights before. I liked the Serrano overall. My only complaint was the valet service for parking. It was challenging to be able to pull up in front of the hotel and since they only have a single door man, there was often no one there to take your car. Other than that, the staff was […] friendly and the rooms were nice - I would stay there again. Read more
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The service was great. However I did get a call at 7am saying it was a person at the front desk, and he knew my name, and the person who checked me in didn't swipe my credit card for incidentals correctly and I would need to give him my credit card number. I instead went down to the front desk to do that and was informed that someone not affliated with […] the hotel calls random rooms asking for credit card info. I asked why I wasnt infomed that someone does this and there should be a notice to their customers. They had a notice later that day at registration but it was gone that night and I noticed someone checking in and wasnt informed of the scam. Other than that I had a good experience here with the service. It is a little bit noisy from the street but nothing to unbearable. Read more
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel Thanks for commenting about this. I want to let you, and all of our travelers, know that we take these matters seriously and we have informed all of our guests by sending them letters in the rooms that no hotel personnel would ask for credit card numbers and that we are working diligently, along with most other hotels in the area, to figure out where these calls are coming from. As a good measure, I recommend to all of my guests to never give out confidential information like that. But I am pleased to read that you enjoyed our service. We hope we can be your host again in the near future.
    2 night trip in Apr 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding
    "Lovely but loud"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    As always great Kimpton style, comfort, hospitality and taste ... Just a tad to close to the all night comings and goings of the SFFD. Other than that, a ten!
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel Yay! I am happy about that 10... I will have to call the guys over at SFFD and demand and explanation, sorry about that! I hope it was just a few busy days for them! We hope your next time with us will be soon.
    1 night trip in Apr 2013
    Monique
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    3.0 / 5
    Good
    "Nice little hotel, not so great neighborhood"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Hotel décor is nice - typical Kimpton. It's a bit worn down, but clean and cool. Staff is not very attentive or positive, with a few exceptions. It's close to Union Square and there are many restaurants close by, but the location is let down by the fact that just around the corner on two sides it's hobo-central, swarming with homeless people. The homeless […] of SF are not so bad, but still... I'd pick another (Kimpton) hotel on the other side of Union Square. They cost the same. Read more
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel Oh no! Sorry about our team coming across as not attentive... it's not the way we do things around here so I will make sure this doesn't occur again.
    4 night family trip in Apr 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding
    "stay for Business and have fun"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great location. Good service. Kimpton Hotels never dissapoint.
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel I agree! Thanks for the kind comments, hopefully it won't be long until we see you again.
    1 night trip in Mar 2013
    Girard
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding
    "Beautiful hotel often overlooked in SFO"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    I always enjoy staying at the Serrano - has the classy old hotel feel but totally up-to-date comfort and service. It is unique, art-filled, and comfortable. The rooms might feel a little small by big American hotel chain standards but I find them to be very comfortable. The hotel is really convenient and because it is overlooked can be a gem for big […] SFO conferences (GDC). Borders a sketchy neighborhood but very convenient to the Bart and other locations. Great hotel, highly recommened. Read more
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel Thank you for the review, we love having you with us - and I agree with you, our location is very convenient.
    1 night trip in Mar 2013
    MarkoPolo
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    I like this hotel. Staff is especially friendly. Would definitely stay again.
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel I am so happy to find out that you will be back! Until then.
    2 night trip in Mar 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night business trip in Mar 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding
    "Great Price Great Location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Service was great, very convienent location and good sized room for the SF.
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel I couldn't have said it best myself. Hopefully you got to try out our restaurant as well.
    1 night trip in Mar 2013
    Steph
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent
    "Nice hotel, sketchy neighborhood"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    This is a lovely hotel with nice, clean rooms and a convenient location. Be warned it is located in the Tenderloin (i.e. lots of sketchy people) and you should be avoid walking around there alone at night. During the daytime, it felt safe. It is very conveniently located to Union Square and shopping. The service at the hotel was excellent with an evening […] wine hour. Our stay was very pleasant and I would stay here again. Read more
    Genuine Hotels.com guest review
    5 night trip in Mar 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Staff was friendly especially Brandon!!! The location of the hotel was accessible to trolley routes/bus routes. Walgreens was one block away which came in handy!
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    TW
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent
    "The people are incredibly helpful...great location"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Totally enjoyed the service, location, price. Room was small, but I only sleep there; and they told me it was small. I will go back.
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel We'd love to have you. Thanks for the kind comments.
    1 night trip in Mar 2013
    leslie
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding
    "Serrano Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Awesome! Great staff, great rooms and close to everything.
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel I couldn't have said it better myself! :) Thank you for the review.
    4 night trip in Mar 2013
    Tom
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent
    "Nice hotel, but the smallest bathroom / tub"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    Hotel is totally fine - don't rule it out based on this review at all. I've never seen a bathroom or a tub so small in my life even after staying in multiple hotels all over Europe / Asia / major US cities. The bottom of the tub isn't flat...anywhere... you have to stand on a curved area where both of your feet are rolled in the opposite direction. […] Please, take the tub out and replace it with a shower. It would be so much better a use of this space. Did I like the hotel? Yes. Would I stay here again? It wouldn't be my go to hotel, but it certainly isn't a bad option at all. Read more
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel I am sorry to read about your experience, I hope to gather more information so we can look at this issue. Please feel free to reach out directly.
    1 night trip in Feb 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Feb 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding
    "Union Square comfortable bargain"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel exterior is as unremarkable as its interior is remarkable - very Venetian. The attached restaurant had good food, knowledgeable wait staff and great beer/wine while the room was spacious and comfortable. It is close to all the Union Square San Francisco attractions.
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel Thanks for your comments, we really have a charming property and we love when our guests discover it. I am thrilled you got to try our award winning restaurant as well.
    1 night trip in Feb 2013
    JJ
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent
    "Comfy hotel but beware of Tenderloin"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    Comfortable hotel, and close to Union Square. But it is located a little bit too close to the Tenderloin district, which is a bit seedy and menacing to walk through, even during the daytime. Hotel had free coffee/tea service in lobby from 5am-10am, but would've preferred coffee maker in the room. Bathroom was quite cold compared to room, which had temperature […] controls; bathroom floor was frigid, and with no slippers provided, had to run across it to avoid frostbite. Got half-price deal, so it was worth it, but would not likely stay here again at regular rate. Read more
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel I am sorry to read that you didn't enjoy your time at Serrano, our location in the Union Square district is a blessed one in terms of proximity to the interesting spots but our neighbors in the Tenderloin district, although interesting, can be rowdy at times... it's an area full of history which we help our guests discover by providing a guided tour. Additionally, thank you for bringing up the cold floor in the bathrooms, I will see a way to remedy this issue.
    1 night trip in Feb 2013
    TL
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent
    "Perfect for what we needed!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    It was a very last min. stay in order to visit our son and give him a hand for the weekend. We will definitely stay here again. Everyone on staff was extremely kind and friendly!
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel Thanks for the love. I am thrilled to read your review.
    1 night trip in Feb 2013
    Lillard
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding
    "Very nice hotel but homeless folks outside"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This is a very nice hotel and we've stayed here twice before. We'll definitely return.
    Genuine Hotels.com guest review
    2 night romance trip in Feb 2013
    JK
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Feb 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I thoroughly enjoyrd my stay at The Serrano. Having extensive travel experience, I found the staff to be extremely friendly and obviously well trained. The room was small but had all the emenities I neededand extremely comfortable. Kimpton Group did a great time on their renovation of an old property. Walls were thin but thankfully I had quiet neighbors. […] Rate was reasonable but must admit biggest complaint was when I booked reservation and asked about valet parking, I was not told it was $48.00 additional $ plus $5.00 city tax. That was basically 25% + to my bill. Read more
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding
    "Friendly, convenient and a good stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Nice, older hotel. Super comfy rooms. East walk to Chi-town and Union Square. Wonderful, friendly staff. Plus there's free wine for a nightly gathering in the lobby -- where you can chat with other guests.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent
    "Great Location in FD and near Union Sq"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    All good except parking is ~$40
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Tomas
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent
    "Nice visit to San Francisco!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Extremely convenient location. Loved the boutique hotel. Even had exercise room which was nice. Room was nicely decorated, interesting period details. Sometimes a bit noisy as room was on corner, but not too bad. Free coffee and wine hour definitely a plus! Internet in room was very slow. It was much better down in lobby. Good deal, would come back […] again. Read more
    Genuine Hotels.com guest review
    5 night trip in Feb 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Hotel and staff are great. Room was great. Location was convenient for work and Union Square activities/dining.
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel Our location is truly blessed and I am happy to read you enjoyed your stay. Thank you.
    3 night business trip in Feb 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Feb 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    3.0 / 5
    Good
    "Nice, simple historical hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    A nice historic hotel in downtown but with that comes small spaces and an area that's not so desirable after dark. Hotel was clean and the bed was super comfortable. Bathroom is tiny so no room for sharing. The entrance to the hotel is small but opens to a nicely decorated lobby, although slightly dark. This hotel would be more suitable to business […] travelers and couples who desire more unique, historical hotels. Families and those wanting nightlife might be better served closer to Union Square. Read more
    Genuine Expedia guest review
    Response by Serrano Hotel, a Kimpton Hotel Thanks for the review. We certainly are unique and full of charm. Did you know that most of our lobby is original from when it was built in 1926? Great wood work on our ceiling! We hope you will visit again.
    Other trip
    Feb 4, 2013
    Doug
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    4.0 / 5
    Excellent
    "Good experience overall"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    A nice hotel with free wine reception during the evenings. Good lobby area; very goos service. I wish the bathrooms had larger areas to place toothpaste, personal items, etc. Hotel elevators also weren't working properly. Overall though, a good experience.
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel I am sorry about the elevators, it looks like they panicked on us during your stay but I assure you the problem has been corrected. I am happy that you had a good experience and hopefully you got to try our restaurant.
    3 night trip in Jan 2013
    A Traveller
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    3.0 / 5
    Good
    "Nice location, small room, terrible internet"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    I stayed for business and was really pleased with the location - only a few blocks from the BART and plenty to do after work. The room was small, but we appointed and comfortable. My main beef was the incredibly terrible internet which didn't allow me to even check my email. The WIFI was too slow to do even basic tasks like check email and the ethernet […] didn't work at all (I even grabbed an extra cable from work to troubleshoot). As a result, I probably wouldn't stay here again, unless I had absolutely no need for the internet. Read more
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel Wow, sorry about that internet. I really understand as I wouldn't be comfortable without proper internet speed myself. I will make sure we look into our system immediately to correct the problem. I hope you will give us another chance at a perfect stay.
    3 night business trip in Jan 2013
    Matt S.
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding
    "Good Location!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Good location! Close to Union Square. Very clean and good service!
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel Thank you so much for your review.
    4 night trip in Jan 2013
    From Miami
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding
    "One of my favorite Kimpton properties"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The Serrano is one of my favorite boutique hotels in San Francisco. I like the location, just off Union Square, I like the size and intimacy of the hotel; courteous , thoughtful staff. And as a Kimpton In-Touch member, there are all kinds of perks too numerous to list here.
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel Thank you so much for your review. I like our location too - very convenient. I will pass your comments around to praise all our team for a job well done.
    3 night business trip in Jan 2013
    Jim
    US

    Serrano Hotel, a Kimpton Hotel - San Francisco
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Serrano Hotel, a Kimpton Hotel thanks for all the stars!
    3 night family trip in Jan 2013
    Romulo
    US
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      • Serrano Hotel, a Kimpton Hotel - San Francisco
      • Serrano Hotel, a Kimpton Hotel - San Francisco
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