Serrano Hotel, a Kimpton Hotel - San Francisco

This hotel is a real gem in central San Francisco. It is very homey and the staff was wonderful.

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We loved this hotel. Our only complaint was that our room was directly next to the elevator, and at check in we were told that no upgrades were available. But, the service was very good, complimentary beverages were lovely, the hotel bar-restaurant was really nice, and our experience overall was very positive. Would definitely recommend.

I thought the staff here was terrific, especially as to dog-friendly matters, and the location was good for holiday shopping. I haven't met a Kimpton hotel I didn't like yet!

This hotel was a great place to stay. The staff were very accomodsting. The location was great. Our room waas perfect. I highly reccommend it.

This hotels was very trendy and stylish with lots of character. I love the warm feeling that you got from the decor and staff. Not to mention that the place was very clean even though they had dogs around. Another great plus. The wine reception was pretty cool too. Thanks for a wonderful experience.

The staff was extremely friendly. The room were decent size. They let me check in very early. I arrived to SF at 10 AM and my check in time was 3:00 P.M. I call the front desk asking if we were able to check in a little early around 1 or 2 but the lady on the phone told me to come right in. I also brought my dog to the hotel and the stay was traffic. The […] hotel did not charge me for the pet fee. They even allow me to leave my dog in the room. Of Couse I put him in the crate so he won't destroy any item. Now, I know where to stay every time I visit San Fran. Read more

We were 5 ladies, 3 generations, out for a weekend of shopping and visiting! The staff was great. We enjoyed the evening wine and morning coffee (but would have really liked coffee pots in the room. We arrived a bit early but we but in adjacent rooms and when we requested a late check out for 1 room, we were accomodated. It was a bit further from Union […] Square than we would have liked but had a wonderful time! Read more

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I really enjoyed the gorgeous classical mood of the hotel. Close to the center of SF downtown, and very convenient, but quiet. The front desk is very helpful and I was very thankful about this. It was a very enjoyable stay. Hope to come back again.

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Great location, delicious gastro pub -Jasper's, friendly staff

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Stayed for several days at this lovely, welcoming hotel.Loved the corner room on an upper floor that overlooked the hills of SF.It was only a few blocks from the conference I attended and it was so much nicer than the large, more expensive conference hotel at Union Square. I very much appreciated the wine reception each early evening and the delicious […] coffee in the am. I do wish that it provided free access to the business center computer- esp for printing boarding passes - a little detail that would top off a great experience. All in all, a favorite place to stay in a favorite city. Read more

Second time here. Rooms are small but clean, they simply need a facelift. Great lobby though with several seating areas for reading. Convenient to Union Square and Market Street which provides easy access to the rest of the city.

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Great hotel stay, clean, comfy bed, nice desk chair, and overall very nice

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very close to downtown (union square) and cable car, market etc. Rooms are rather small but probably standard for San Francisco.

Btu nice property.

Fine for me, but it would have been too cramped if my wife had come with me. Ideal location--close to lots of great stuff--30 minute walk or 10 minute bus ride from anywhere. A block from the cable car. I'd return if I'm coming alone.

Hotel lobby and location are very nice. The room was nice, but looking closely there was a little mold in the bathroom-- Nothing too bothersome, because the lovely weather had us out of the room except for a few hours of sleep. Thanks to the hotels.com deal- but I would NEVER have paid full price for this hotel.

loved the room, loved the location, wonderful service, and loved the wine reception in the lobby- unfortunately, we always had to leave about 5 to make our appointed rounds and missed it every time, but have enjoyed this at previous stay with Kimpton hotels! charming and enjoyable- we'd love to stay here again when we visit san fran! :)

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I was told that the hotel was in union square and it was not. Awful neighborhood surrounding hotel. Room extremely small and cramped. Beggars all over the sidewalks. For the price u charged it was not worth it. I am extremely disappointed.

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We've been spending the holidays in the city for nearly 30 years. Small botique hotels have been our niche. There a re a couple we've stayed in for over 10 years. Once in a while we'll check into one of the big Hotels, Mark Hopkins, Vitale, Saint Francis, Monacco. However, I think we've found our new Home Away from Home!

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Very nice boutique hotel with nice decor in the lobby. Serving wine in the afternoon is a plus.

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This Kimpton property has definitely seen better days. Funky smell in the room, crusty carpet, dirty damaged hallway wallpaper. All of it would be no big deal if the rooms weren't intensely overpriced.

great experience; great resturant; workers highly intelligent and helpful

small room more than offset by; caring intelligent staff. Healthy resturant also. Very convenient also.

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Bathroom very small and in poor condition. Room quite small as well.

I booked the room 5 min before walking due to a bad hotel experience at a nearby hotel and I must say, GREAT HOTEL, GREAT HOSPITAILTY AND GREAT RATES! Thanks

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I stayed here over Labor Day weekend and I absolutely loved everything about this hotel. It is a very unique hotel and every room is one of a kind. I would stay here again in a heart beat. The staff was very nice and helpful, the rooms were clean and the beds were amazing. This was a great hotel for my first San Francisco experience.

This hotel is great. Centrally located, a short walk to restaurants and shopping. There was a sketchy area about a block up but, hey, it's the city right? This hotel is also pet friendly- maybe next time I'll bring my dog! The bed was super comfy and the bathtub was big enough to take a nice relaxing bubble bath. The also have delicious free coffee […] downstairs in the morning. Would stay here again for sure. Read more

I booked this room for an overnight stay in SF, and I have no major complaints. Definitely would recommend this to anybody looking for a boutique hotel. Pros: Nice location Great service Clean room Cons: Tiny (room door hit night stand and did not open completely, bathroom door hit toilet seat and only opened 70%) Not comfortable for more than one […] night Read more

clean and comfortable, very small rooms.

lovely atmosphere inside and happy hour wine was very nice, sketchy neighborhood on O'Farrell but still felt safe. Parking next door was convenient. Close to Union Square, Market Street, China Town and to public transport.

Great hotel, lots of fun all the way from the wine reception to the decor to the fun robes.

Great value. Great location. After reading reviews, expected rooms to be tiny. They are smallish but not bad at all. One chair was a little worn, but bedding was fresh and new. Friendly, helpful staff. We plan to return.

I liked the comfort and stay.. would recommend for business folks and singles

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