"A Night in SF"
Hotel tricky to get to due to one-way streets, but we managed. Parking and entrance not obvious but we managed. Stayed one night with our three grandchildren. There may be a better part of the City to do this, but we never felt unsafe. We were just far from where we were going to do most of our activities.Genuine Expedia guest review
"awful hotel - stay away"
Bad neighborhood Useless concierge has no information about events or places of interest in the city Outdated rooms with tape patched wallpaper Could not even print out boarding passes, non working keyboards at hotel computers WiFi offering speed of modem dial in Stay away from this placeGenuine Hotels.com guest review
"family trip to san francisco"
stayed at this hotel. not bad. family liked the room size, there was a fold out couch that the kids liked.Genuine Expedia guest review
I liked the funky "vintage" feel of the room. It was small but comfortable. It even had windows that opened - yay! However, those same windows were single pane and anyone talking outside the room was clearly heard. All rooms are outside access, that was unexpected.Genuine Hotels.com guest review
"My 2nd time visit"
My 2nd time visit they put me on the 2nd floor corner such an awful room. The rooms upstairs are usually better. I went to drop my car off valet for a bit when I came back to get my car valet guy snapped my key n broke it. Common sense if they key doesn't turn then contact me so I can show u how it works. Broke my custom key for my car & didn't even […] reimburse me for the damage. My first time here was good 2nd visit terrible :/ Read moreGenuine Hotels.com guest review
"Nice but a bit challenging"
It is a wonderful hotel per se but the $35 per day parking fee per day or the ticket-maid awaits. Also , it could be and is sometimes, Noisy at night.Party people. Hey it's in SF after all:)Genuine Expedia guest review
"Nice weekend in San Francisco"
The wife and I traveled to San Francisco to celebrate our anniversary and I chose this hotel based on the price and other people's reviews. The staff was friendly and helpful. The hotel is really nice all around, from the lobby to the rooms and also the restaurant where the breakfast was delicious. My only complaint was that some of the guests were […] too loud at all hours of the night, which I understand it happens, so it was probably our luck that weekend having loud people and kids running on the hallways but other than that, it was really nice. Read moreGenuine Expedia guest review
"Inexpensive and good location"
The room was updated contemporary. Based on a few small photos my friend showed me, I actually thought it was more of a high-rise building. Instead, it reminded me of Dexter's apartment in Miami. CON: Our room smelled strongly. I think that they just replaced the carpet or did some serious renovation that left a really strong chemical odor. (Hopefully, […] Dexter wasn't there and that was the chemical smell.) Read moreGenuine Hotels.com guest review
"Not Worth the Money"
Needs Paint - Room Walls thin, Hotel staff did nothing about all night partying - Restraurant is a "Order/Pay" Counter and a couple of tables - Advertised "Full Breakfast to Order" only provided a Continental Breakfast Buffet at $10.95 a plate - No Lobby Coffee Service. For $300+ a night, a rip-off - GO SOMEWHERE ELSE! We'll never be back!Genuine Hotels.com guest review
"very expensive parking/breakfast not included"
Not only did I end up spending 35$ extra for parking, I also had to buy out breakfast and at 9$ each not including beverage that adds up fast. Although the room was clean and comfortable and as advertised, there was a party going on in the patio right outside our room until 1 am which woke my baby. Pool was nice and heated.Genuine Expedia guest review
Great place to stay. Beautiful mod-style hotel smack dab in the middle of everything. The only complaint I have is the $30 parking fee. It is separate from your booking and there are no other options. The hotel is pretty clean however I did notice a used glove in the courtyard overnight.Genuine Hotels.com guest review
Great for a night or two. Close to the bars and clubs and other nightlife...making the BART and cab rides affordable.Genuine Expedia guest review
"Amenities Weren't Bad; not Thrilled about No AC"
The hotel staff were very good. The hotel itself was a warren of courtyards and hallways and not kept very clean. The staff did a good job on my room though. The room itself had some torn curtains and the windows were odd/thin/cracked. The hotel had no AC which, given the unseasonably warm weather, made the room a bit stuffy and uncomfortable. The exercise […] room was well-equipped for a hotel but they didn't have a means of cleaning the equipment or towels. The hotel was in proximity to a federal building but backs up to an somewhat depressed area. All in all, a mixed bag. Read moreGenuine Hotels.com guest review
The hotel staff in the morning had an attitude against us. I did not like the valet parking or that we had to pay for parking. It said free parking when I booked the hotel and free breakfast. We had to pay for the breakfast. The room wasn't cleaned up, it had rocks and dirt on the floor. There was no A/C in the room, we had to get a fan to cool off […] in our room. Read moreGenuine Expedia guest review
"great simple central hotel with friendly staff"
easy to find and get to and from as market street is pretty central in San Francisco. The staff were very helpful and the service was excellence. It is a quirky, sort of 50's style hotel with themed and elegant furniture. It doesnt have aircon but the fan was really fine.Genuine Expedia guest review
"Place to stay"
Great pool.Great front desk experience.Great location.Clean.Nice.great room . Just the place to stay. Oh,also great rates...Genuine Expedia guest review
"Very Nice Hotel"
Building looks 50s but the internal decor is very nice. Good value hotel. A bit noisy at times. Sound travels through building due to concrete design. Would stay here again. Close to public transport.Genuine Hotels.com guest review
"All you need to know is they have a heated pool"
They have a heated pool on the roof. What more do you need? It's a block from civic Bart so the location is a bit more shady but I stay in the City a lot and by far this hotel is amoung my favoritesGenuine Hotels.com guest review
"Sufficient hotel with bad service"
One time without room service and at the next day with the minimum. The internet was very slow.Genuine Expedia guest review
"Close to AT&T Park"
Surprisingly nice hotel south of Market St. 50's and 60's decor was great! Would stay there again.Genuine Hotels.com guest review
Ok place to stay.Pros: Fitness Room, Pool, fridge in room, safe in room, large shower, free wifi, ceiling fan, recycling bin, maids, staff and front office staff. Cons: no A/C, lack of plugs around room (one multi-plug outlet on one side of bed, had to move coffeemaker to desk to use), small bathroom and tiny toilet, no windows in bathroom, one window […] that seems like a security risk that someone could crawl through from the outside easily, parking (all of SF is a problem), no extra towels for pool, smallish TV. Read moreGenuine Hotels.com guest review
"Not so great."
I wish you had listed holiday inn. I would've booked that instead.Genuine Hotels.com guest review
"Over night stay"
Although my stay was just for one night, I found the the hotel very comfort and relaxing The staff was polite and helpful and I had no problems with the room other than a slight critic perception of the shower. I like the decor of the shower but there was mold growing i the tile. A problem that I think could be easily resolved. I also thought the rate […] was a bit pricey for the area that the property is in but given that it is San Francisco and that I got something of a discount through a hotel website, I guest that I can give that a pass on that. Read moreGenuine Hotels.com guest review
This is one of my best stays in San Francisco I have ever had great service great room a bit small super clean they has a Parking garage on site. I will be s staying here again soon. The only downfall was the hotel was a bit of a walk from union square about a 10 to 15 min walk.Genuine Hotels.com guest review
"About what you'd expect for the price"
Fair. Room was pretty small. We liked the retro decor and the front-desk staff was extremely nice, although we checked in on a Sunday afternoon and there was only one person working there when they needed two. We had a long wait to check in. Also, we were awakened by some loud guests on our hallway in the middle of the night (twice!) but I can't really […] fault the hotel for that. The workout room would have been adequate, but there was only one treadmill and it was OUT OF ORDER for the entire duration of our stay and I had been counting on using it. Read moreGenuine Hotels.com guest review
Exactly that we expectedGenuine Hotels.com guest review
"Nice Hotel Big Rooms and Heated Pool"
It was very nice for the price. The rooms were a pretty good size especially because we had the family size room. Extremely nice staff.Genuine Hotels.com guest review
"Hotel just ok for the price"
We stayed at this hotel because the price was quite good compared to top of the line hotels. We were however expecting much more for the price we paid. The hotel was well decorated but quite old. The rooms were small. But the pool was nice and warm compared to the chilly weather.Genuine Hotels.com guest review
"Hotel description a little deceiving"
The hotel was unique and the staff very friendly, however, it is not as close to Union Square as the description leads you to believe. It is bordering on a bad neighborhood and I didn't feel comfortable walking at night.Genuine Expedia guest review
"The pictures lie"
The pictures make this hotel look nice. Well that's not the case this place is ghetto and is located in a bad area, don't stay here. Also there were endless partiers in the hotel and super loud.Genuine Expedia guest review
Got there and found out we had to pay way to much to have a place for parking! And a surprise deposit.Didn't sleep the first night because apparently this is a great spot for drunks to be rowdy and rude all night long. In the next room they moved us to so we could get some sleep,the heater would not turn off. I will say though that the valets and cleaning […] ladies were very nice. Hopefully they find better opportunities in a better establishment. Read moreGenuine Expedia guest review
"Nice hotel, Sketchy neigborhood"
Overall the hotel was not bad but it was in a very sketchy neighborhood. It was close to the Mascone center which is why we were there. But if you are vacationing this is not the neighborhood for you. Excellent burger joint attached and the room was clean and the people were very nice. Other issue was no air conditioning so you had to leave the window […] open to stay cool and get a breeze but then you were up at the crack of dawn with all the traffic noise. Read moreGenuine Hotels.com guest review
"Stay at motel"
It was in a crowded part of town and parking was a little difficult but we managed. I abput freaked when I heard $30+ tax for valet but realized it wasnt too bad compared to other places. And I was surprised when I heard there wasnt continental breakfast for best western but it was alright. The rooms were spacious amd veey well maintainedGenuine Hotels.com guest review
"Looks good in photos but deceptive"
The hotel has been renovated so the lobby and room furniture looks nice. But it's in a really old building and not that nice an area (as a single female I wouldn't want to walk around after dark). The hotel building has open courtyards which all rooms open onto. Your bed is a couple of feet away from a big floor to ceiling window with people walking […] on the outside. So you can't open the window unless you want to be seen by everyone. Sound proofing is poor. At 3am I heard someone throw up outside in the courtyard near my room. It is clean inside. And the lobby is nice. Staff are friendly. Read moreGenuine Hotels.com guest review
The room was extremely small and very expensive. I could have stayed at a nicer hotel downtown had I known how expensive it was when I added parking and the pet fee. The staff were extremely helpful and pleasant.Genuine Hotels.com guest review
"most eclectic mannn"
I liked this place. Its like you are back in the early 70s. Its close to market street and the people are very friendly and helpful. Rooms are clean. All is good.Genuine Hotels.com guest review
"Pet policy is terrible"
While the hotel itself was nicely remodeled and in a convenient location, customer service at this hotel was atrocious. The hotel bills itself as pet friendly, but is quite the opposite. The hotel expects any guests with pets to keep their pets with them at all times, and to never leave them unattended. This is a terrible and unrealistic policy, which […] they do not disclose either when you register and confirm your stay online or when you arrive. Consulting with and observing a variety of other guests, we determined that no one was aware/following this policy. Additionally, when there was a noise complaint, the hotel personnel decided to act in an accusatory manner, without evidence or proof, and despite the fact that the claim of noise from our pet was alleged at a time when we were in our hotel room with our pet, who was not making noise of any type. Upon requesting a copy of the pet policy for our personal records and information, we were refused. In contacting via phone, we determined that other comparable hotels have no such pet policy. Additionally, the hotel charged multiple extra fees, above and beyond the amounts quoted to us upon booking and arrival. Finally, upon taking our vehicle out of the valet mid-stay, we were able to retrieve it without a claims ticket or showing identification. All in all, we were pleased with the quality of the room and amenities, but very displeased with the service and behavior of the employees, especially the Front Desk Manager. Read moreGenuine Hotels.com guest review
Nice hotel overall. We stayed in a double bed and pull out bed room. Good size. Only drawback was that the room gets really stuffy since there's no Air conditioners in any room only heaters. The service for breakfast was not good at all. Our orders were wrong and took FOREVER to come out. Needless to say we didn't eat there anymore. Doubt I'll stay […] here again but the price was good on short notice booking Read moreGenuine Hotels.com guest review
"Not a 3 Star Hotel"
The hotel was not a 3 star hotel. It was in a terrible neighborhood and rooms were not very clean.Genuine Hotels.com guest review
While the downstairs lobby was nice and trendy, I was disappointed with virtually everything above the first floor. The room itself was a decent size and the bed was quite comfortable. However, the dirty bathroom ruined the whole experience. The floors were gross, and the inside of the shower had hair (etc.) from the previous guests floating in it. […] This was exacerbated by the fact that the shower refused to drain. Even after housekeeping came through, it's clear cleaning the showers isn't a priority. Regarding the location, while the hotel is close to Market/Mission, I woudn't recommend walking straight up 7th to get there. You're better off walking Folsom to 5th. The best thing about the hotel is its proximity to Sightglass Coffee. Read moreGenuine Hotels.com guest review
Cute, retro "motel". Very colorful and comfortable. All the amenities you would expect from nice hotel. Surprisingly good burger restaurant attached. Main downside is the neighborhood. I did not feel unsafe during the day but probably would have if I had walked alone at night.Genuine Hotels.com guest review
"Pay like a 4star, for staying in a "motel""
$100 incidentals are ridiculous for this hotel. Is more like staying in a Motel. Staff was VERY RUDE. Guy at reservation desk told me to, "give me your keys" im like.. Huh? No, im gnna use my car.. He says they hv valet n he will park. Get up in am, it's still parked right in front where it was, and they.charged me $50 for this parking. Lol no one ever […] informed me of this, simply demanded my keys. AND called to ask for late checkout cuz i overslept n just woke up (its 12pm) was hoping fr 1pm.. He says i gtta get checked out in 15mins or thy charge another night to my card. DO NOT STAY HERE. There are many much much nicer establishments with nicer staff & less fee's. Never again Read moreGenuine Expedia guest review
"too expensive for what it is"
the neighborhood is really bad. the hotel is noisy, and not really clean. the parking is really too expensive. no breakfastGenuine Hotels.com guest review
"Affordable and good location for our visit."
We were in SF for the Cirque du Soleil show at AT&T Park. This hotel was pretty close & affordable for 4 of us. We stayed in a "family" room, 328, that had 2 double beds & a pull out couch. I really liked the retro decor & it kind of goes with the throw back Best Western Motel feel. I liked that there was a small restaurant & lounge on site, but there […] were also several decent restaurants within walking distance. There is also a heated pool, although we didn't have the time to use it. The front desk staff were friendly & helpful. There were a few other guests that were a bit loud when we first got back in the evening, but they were quickly quieted by the staff. The room was pretty clean. The beds were comfortable, but the pull out loveseat "bed" was unusable. It wasn't a mattress, it was nothing but hard springs. I have slept on some bad pullouts in my day, but this was by far the worst! We ended up pushing it back in & making it up to sleep on the loveseat. It's was okay for a child or someone short. The room was a little warm, but not unbearable for Jan. We just didn't need the heavy comforter to sleep at night. For our one night stay, this hotel was an affordable option with a good location to meet our needs. We didn't have 5 star luxury expectations, so we weren't disappointed. Read moreGenuine Expedia guest review
I booked this hotel for $125 and I've used this website to book other hotels as well so I'm going on my trip thinking my friends and I are getting a really good deal and splitting the $125 amongst all of us...the morning of check out we receive a paper under our door saying we were going to be charged $184 for our stay bc all of a sudden we had about […] $60 worth of hidden fees. I was so upset and won't be staying here again. I've booked plenty of hotels before and what I pay is what the website says I'm going to pay, I'm never surprised with additional fees so it was really disappointing. Ya nice hotel room but never again. Read moreGenuine Hotels.com guest review
All staff was very friendly. A plus service.Genuine Expedia guest review
"Clean room, friendly staff"
Clean room with all the necessities. Staff was friendly and accommodating. Like some of the reviews say, the decor is a little bit funky but it was better-maintained than I expected. No problems.Genuine Expedia guest review
Nice and clean with pool and a small fitness center. But we would have appreciated breakfast and/or free parking for the price we paid.Genuine Hotels.com guest review
"nice place to stay under 100.00"
Suprisingly nice. Cute modern decor. Pillows need upgrading but had down comforter on bed. Liked the fact that we did not have to fight traffic for hotels by Union Square. friendly staff . Parking is about 30.00 less. It was a quick trip so for under 100.00 in the city it was great.Genuine Hotels.com guest review
"Close to transit"
The location was close to public transit, Dottie's and union square...all good things. The pool was heated, also good. Our room had a wired smell, the air did not work and we had to beg the front desk for pool towels. We could hear every noise above and around us throughout the night. It was reasonable so I guess you get what you pay for...Genuine Expedia guest review
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