From the moment we arrived we had 5 star treatment. From the valet to the restaurants, everything was well executed. We were celebrating our anniversary and when I mentioned this to Margaret at check in, she sent a lovely bottle of red wine to our room with a card signed by the front desk staff. The hotel is decorated beautifully with works by local […] artist, Dale Chihuly. The location of the hotel is perfect for shopping, walking, seeing the sites and dining. We loved the food and the staff at Sullivans right across the street from the hotel ..They even gave me a bouquet of flowers. All in all, a great trip! Read moreGenuine Hotels.com guest review
"Easy to get to from the airport. Centralized down"
Overall very nice. But the parking was very expensive $46 per night.Genuine Hotels.com guest review
"Sheraton Seattle - Great Location"
This hotel is in the heart of everything. We literally walked to every single thing we wanted to do, which was awesome. Our room was very comfortable and everyone at the hotel was very friendly. My few complaints: this hotel still charges for wifi, and it's over-priced and slow. If you are paying a premium for a hotel, the internet should be free. Even […] the cafes around the Hotel offer it for free, and it's faster. My other complaint, and this one is probably more specific to me, but the bathroom had a big glass window on the door. It was frosted, so it's not that anyone could see in, but with the windows drawn the room is pitch black, so I wanted to leave the bathroom light on and crack the door so that I could see. But with the giant window it lit up the whole room. I think an optional shade on the door would have been nice, or at least a nightlght in the room. Read moreGenuine Hotels.com guest review
The staff was very helpful hotel was clean the mattress I want one just like for my home the linen was great too.Genuine Hotels.com guest review
Great hotel. Daily Grill's food was outstanding and table by a window in the bar was like watching the world pass by. Our only problem was that your Italian restaurant required a stair climb!Genuine Hotels.com guest review
Great location, easy to.get everywhere in Seattle. A little pricey but other than that it was very nice.Genuine Hotels.com guest review
Could not pick a better location to see Seattle in a weekend. Would love to spend more time there!Genuine Hotels.com guest review
Loved it!Genuine Hotels.com guest review
Had to pay for wi-fi, really??? It was nothing special but the location is great.Genuine Hotels.com guest review
Great experience, the bed could be better.Genuine Hotels.com guest review
Only complaint is that they charge for wi-fi in your room.Genuine Hotels.com guest review
"very Nice Hotel"
We had a great trip to Seattle for a concert, we were just two blocks from. The Hotel was very clean, friendly and very convenient:)Genuine Hotels.com guest review
It was good except for the room service coffee of $24.00 that only had 3 1/2 cups.Genuine Hotels.com guest review
"no free WiFi in rooms"
Upon arrival found out WiFi in rooms would be $10.95. Also shower did not work. Fridge stuffed with items so no room for anything else. Parking costs $46.00 per night.Genuine Hotels.com guest review
The Go Green program needs some adjusting so that when you sign up for it, the trash and recycle are emptied on a daily basis.Genuine Hotels.com guest review
"Always happy with this place"
Everything was perfect. We mentioned to the concierge that it was put honeymoon and we got back too it room, we had wine and chocolates with a note congratulating us. Our room was very nice and clean. It is with in walking distance to the Monorail and Light rail. Always about 4 blocks from the Pike Place Market. Very happy with this hotel. We were taking […] a Ferry to Victoria BC and the concierge was able to make all out arrangements and tours. Read moreGenuine Hotels.com guest review
Terrific hotel, location. spacious room.Genuine Hotels.com guest review
We went to seattle to visit family the Sheraton location could not have been any more perfect. We road the light rail to within a block or so if our hotel. We were within a short walk to Pikes Place Market a be amazing shopping. Attended a baseball game and saw everything we planned to, all within short distance of our room. The staff was always so […] friendly and helpful I was thoroughly impressed. Great place!! Read moreGenuine Hotels.com guest review
"Location, Location, Location"
Great hotel in a great location. We walked everywhere and when we needed transportation it was within walking distance.Genuine Hotels.com guest review
The hotel was fine and location was great. However, increasingly over the last year hotels that I book through hotels.com seem to have an "attitude" that we are not as important as their guests who book directly with them. I have had a booking not honored, I have arrived and had the hotel book me into another hotel across town because the air conditioner […] was "broken" in my room - the only room available. And at this Sheraton, we were given 2 doubles when I clearly booked a King size bed a month before our trip. When we called guest services they said we weren't guaranteed the room we booked because we booked through a 3rd party and wouldn't move us because a room wasn't available. 10 minutes later we walked down to the front desk and were able to be moved with no problem. I love using hotels.com, but I wonder why the hotels allow you to book rooms through them and then not feel as if they need to honor the booking. Read moreGenuine Hotels.com guest review
"Convenient to convention center"
Just attended a convention in Seattle and found the Sheraton to be a convenient place to stay.Genuine Hotels.com guest review
"Nickel and Dime"
We had a fantastic stay, overall. The stay was a little high plus all the costs of internet, valet and the menu prices. Felt nickel and dimed.Genuine Hotels.com guest review
Great hotel and location, but charges for everything including internet service. For the price of the room, internet should be included.Genuine Hotels.com guest review
Room and Service was great. Bed was very comfortable TV wasn't so great bad reception but didn't spend much time in the room. Location is great within walking distance of Pike Place Market and other attractions.Genuine Hotels.com guest review
location was great, the only thing I would complain about was we could here the people in the next room talking did not seem like much privacy.Genuine Hotels.com guest review
"Sheraton Never Again"
My large family requested 2 adjoining rooms with 2 double beds as well as a nearby 3rd double room. After confirming the day before arrival, we showed up to 2 king rooms and a double room all on separate floors of the hotel. Manager said he could not help us, therefore my husband and I had to separate into different rooms so my kids could be supervised. […] Then we had to have a rollaway bed sent up to 1 room to accommodate the lack of bed space. It took an hour before they showed up with a rollaway for BOTH rooms. The following evening they said everything was worked out and offered us 1 room change with a double bed in ANOTHER TOWER of the hotel. BIG disappointment of a hotel. Read moreGenuine Hotels.com guest review
"Not the best, but not the worst either"
The check-in line was insanely long. It seems the front desk was understaffed for the entire weekend. The front desk clerk charged by room more than double "by accident" and no one on the front desk could explain why and I had to speak to the manager to get it cleared up. The location is great and the room was nice. Not sure if I'd stay there again […] though. I expected better service from a Sheraton. Read moreGenuine Hotels.com guest review
Quiet, clean, great view and walking distance from harbor.Genuine Hotels.com guest review
"Great location, room condition uneven"
This Sheraton is in a convenient location and lower price than most other hotels in the area. While the overall room was fine for the "night before the cruise" the condition of the furnishings was uneven. Good beds, desk, bathroom, but a desk chair that had the upholstery naugahyde torn and peeling off.Genuine Hotels.com guest review
Very late getting room ready and had to give another. However, everything else was fantastic!Genuine Hotels.com guest review
"Great location downtown"
Facility offered everything you need for business or personal enjoyment. Great exercise room and pool, close to shopping and many restaurants.Genuine Hotels.com guest review
The hotel was very nice but we booked two full size beds and were forced to accept one king size will a roll away bed to be added. That was very disappointing to us.Genuine Hotels.com guest review
"Sheraton Seattle - short but nice stay"
Excellent overall experience Everything was very good Customer service was open, fast, and easy Few minor challenges, Hallways to rooms dated, not modern or decorated. Also valet is standard now days, but $35 per day without local parking option problem if I had been staying more than two days.Genuine Hotels.com guest review
"Great location and beautiful hotel"
The hotel was within walking distance of most of our activities. We did catch a bus to the zoo and museum of flight and we did the monorail to the space needle. The concierges were knowledgeable and friendly every time we needed assistance. The hotel lobby and rooms are beautiful. We paid a little more to have a club floor and it was definitely worth […] it. We ate breakfast there every day and hot h'orderves every night. I would definitely recommend this hotel to my family and friends. Read moreGenuine Hotels.com guest review
"Paying for Location"
The location is great. My issues were as follows. I waited in line for over 15 minutes to check in and it was after 11pm. The next morning I found hair on the walls in the shower. Yuck! Was the shower even wiped down? I then called to ask if they had any hair product. They had hairspray, so I asked if they'd bring some to my room. They showed up about […] 10 minutes later with a hair dryer. That evening I wanted to exercise. I had to take the elevator from the 20th floor (where my room was) down to the main floor, walk all the way across the lobby and take another set of elevators up to the 35th floor. On another note, the exercise facility is extremely impressive for a hotel. I was very pleased with that. Hotels.com says there is a hot tub at this hotel. There used to be, however I was told at the front desk that, with the ACA, a wheelchair lift was required if they wanted to keep the hot tub and the hotel didn't want to spend the money. All that to say, there is no hot tub anymore. Personally, I think the Holiday Inn Express provides a better experience for less money. Read moreGenuine Hotels.com guest review
Arrived there at about 11am (normal check-in at 3pm) and our room was already ready. The room is very spacious and the view was nice up on the 23rd floor (Room 2308 in the Pike Tower). Our room was close to the lift, which was convenient and surprisingly quiet. Located in a prime location, as it is right on Pike St. Takes you 5 minutes to walk to […] Westlake Center where you can catch a monorail to the Seattle Center for $2.25. Walking to Pike Place Market takes less than 10 minutes, as the hotel is located on 6th Ave. and the market is on 1st Ave. All the shops are right there as you walk out the doors, so it's a great location for the serious shoppers. The hotel has a useful map, so don't forget to grab one at the Concierge. They also have a car service that takes you to the airport for $40, and a 24 hour gym. The only downside is that you have to pay for the Internet. I think it was $10.95 per day. Out of the 5 hotels I stayed at on this trip, I paid the most for this hotel and it was the only hotel without free wifi. However, I would stay again and would recommend it. Read moreGenuine Hotels.com guest review
Hotel was very expensive and offered very little Actually could hear toilet flushing in the next roomGenuine Hotels.com guest review
"Great location - Front Desk Staff Needs Work"
Upon Arrival there was a line (6+ ppl) that lasted all day, long after we checked in. Once we checked in and the person that was checking us in told us what type of room we where going to be in. I explained that it was wrong. We had paid for the upgraded room through Hotels.com. He then proceeded to argue with me, saying that because my hotel room was […] through Hotels.com that it didn't always qualify for the upgrade. Um, excuse me. I actually paid for the upgrade. I had to pull out my receipt and show it to him in order to get my paid upgrade. The front desk staff received a 0 in my book. Everyone else however was very helpful. Read moreGenuine Hotels.com guest review
Hotel location was great! The hotel itself was clean and nice. The room had wet carpet and smelled like stinky feet. When I told the front desk, all I got was a "that's too bad."Genuine Hotels.com guest review
Great location, very close to the convention center.Genuine Hotels.com guest review
"Great hotel, great value, great location"
Lives up to the Sheraton name in all respects; hotel is in immaculate condition and the service is great. We didn't get a chance to try out the lounge but that's because the location is so incredible - it's right at the end of an exit ramp from I-5 southbound and a block or two from one off I-5 northbound so you'd be hard pressed to find an easier downtown […] hotel to get to. Not quite walking distance to Seattle Center or the stadium area, but not an expensive cab ride either. Mere blocks away from the downtown core with all the dining and shopping you could ever want, and about a 10 minute walk from Pike Place. Higher floors have a wonderful view. This might be our overall favorite downtown Seattle hotel. Read moreGenuine Hotels.com guest review
Great location, hotel comfortable, excellent service. Only negative comment is that carpets need to be replaced. Lobby well maintained. Wi fi, computer, business office available for scan fax etc.Genuine Hotels.com guest review
"Need better instructions"
We were told that as SPG members, we would receive 10% off on Daily Grill meals. We ate most of our meals there. At checkout, this was not reflected because server did not ask and we did not know we had to say we are SPG.clerk at checkout said it couldn't be resolved.Genuine Hotels.com guest review
"Quality of Service"
The hotel is in a great location and walking distance from many tourist sites and from transportation such as the light rail and the monorail. The service was good for the most part; however, the concierge was incredibly rude and unhelpful. It was as if we were bothering her for asking for a recommendation.Genuine Hotels.com guest review
"Over priced, dirty room"
We arrived late in the evening. We received the wrong directions for parking from two different hotel employees and it took us at least 30 minutes of searching for the "hotel parking" which they told us to look for. The sign did not say hotel parking and it was not even on the street they told us to turn on. The carpet had red stains on it and the […] bathtub tiles had mildew in the grout. At this price I would expect it to be a clean room. It was very late and we were tired so we decided to request a new room in the morning. I was told that the hotel was booked. I'm unsure if it was because we booked through Expedia but they did not make any effort to address these problems. We were in town, planning our daughter's wedding but this hotel will be ruled out for our out of town guests. Read moreGenuine Expedia guest review
Everything was excellent, except that we had a special food delivery to the hotel. The food had been delivered and left at the bell boys but the hotel could not locate it or acknowledge the delivery which was quite aggravating for us given the circumstances.Genuine Hotels.com guest review
"Good Place to Stay in Seattle"
The location is great. The hotel beautiful. Although this is a convention hotel, I never felt that I was a small fish in a large sea. Rooms are plenty large enough. Small annoyance: They have a green service where you can choose to delay your room laundry replacement but it seemed to be an everything or nothing choice. I wanted my towels changed daily […] but not necesarily the bed linen so I had to decline the green service. They should modify this service accordingly for more participation. Read moreGenuine Hotels.com guest review
Great location--only a few blocks from the airport light rail and also Pike Place Market. Very quiet for a downtown hotel.Genuine Expedia guest review
"Comfortable Setting with Average Service"
Coming in on a holiday weekend, I should have expected that the hotel would be busy, however that does not make up for neglecting service toward the other guests. Throughout our stay, it seemed as if the service was more focused around quickly getting standard guests done and out of the way to better accommodate those that were appearing for an event […] at the hotel. On the other hand, automatic guest name to service desk and room service is a good touch for feeling special, the building was beautiful and rooms clean, even though a bit outdated, and all and all, it felt like an average hotel experience. Not necessary worth the price if you're looking for leisure. Read moreGenuine Hotels.com guest review
I stay in this hotel for two days, the overall feeling is good, the hotel location is good too.Genuine Expedia guest review
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