Hotel location was great! The hotel itself was clean and nice. The room had wet carpet and smelled like stinky feet. When I told the front desk, all I got was a "that's too bad."Genuine Hotels.com guest review
Great location, very close to the convention center.Genuine Hotels.com guest review
"Great hotel, great value, great location"
Lives up to the Sheraton name in all respects; hotel is in immaculate condition and the service is great. We didn't get a chance to try out the lounge but that's because the location is so incredible - it's right at the end of an exit ramp from I-5 southbound and a block or two from one off I-5 northbound so you'd be hard pressed to find an easier downtown […] hotel to get to. Not quite walking distance to Seattle Center or the stadium area, but not an expensive cab ride either. Mere blocks away from the downtown core with all the dining and shopping you could ever want, and about a 10 minute walk from Pike Place. Higher floors have a wonderful view. This might be our overall favorite downtown Seattle hotel. Read moreGenuine Hotels.com guest review
Great location, hotel comfortable, excellent service. Only negative comment is that carpets need to be replaced. Lobby well maintained. Wi fi, computer, business office available for scan fax etc.Genuine Hotels.com guest review
"Need better instructions"
We were told that as SPG members, we would receive 10% off on Daily Grill meals. We ate most of our meals there. At checkout, this was not reflected because server did not ask and we did not know we had to say we are SPG.clerk at checkout said it couldn't be resolved.Genuine Hotels.com guest review
"Quality of Service"
The hotel is in a great location and walking distance from many tourist sites and from transportation such as the light rail and the monorail. The service was good for the most part; however, the concierge was incredibly rude and unhelpful. It was as if we were bothering her for asking for a recommendation.Genuine Hotels.com guest review
Everything was excellent, except that we had a special food delivery to the hotel. The food had been delivered and left at the bell boys but the hotel could not locate it or acknowledge the delivery which was quite aggravating for us given the circumstances.Genuine Hotels.com guest review
"Good Place to Stay in Seattle"
The location is great. The hotel beautiful. Although this is a convention hotel, I never felt that I was a small fish in a large sea. Rooms are plenty large enough. Small annoyance: They have a green service where you can choose to delay your room laundry replacement but it seemed to be an everything or nothing choice. I wanted my towels changed daily […] but not necesarily the bed linen so I had to decline the green service. They should modify this service accordingly for more participation. Read moreGenuine Hotels.com guest review
"Comfortable Setting with Average Service"
Coming in on a holiday weekend, I should have expected that the hotel would be busy, however that does not make up for neglecting service toward the other guests. Throughout our stay, it seemed as if the service was more focused around quickly getting standard guests done and out of the way to better accommodate those that were appearing for an event […] at the hotel. On the other hand, automatic guest name to service desk and room service is a good touch for feeling special, the building was beautiful and rooms clean, even though a bit outdated, and all and all, it felt like an average hotel experience. Not necessary worth the price if you're looking for leisure. Read moreGenuine Hotels.com guest review
"Great Hotel in the City"
A couple of blocks away from Pikes Place Market, if you need to head anywhere just use Uber and you are about $5 away from anything surrounding. A great central location to just about anything your heart desires. The rooms are wonderful, spacious and the view is just as good.Genuine Hotels.com guest review
The hotel staff is top notch! We requested a high floor with a view of the water. Our corner room had a view of the city & elliott bay. It was beautiful. The location is fantastic! My only complaint is the bed was a little too soft for my taste but that would not stop me from staying here again.Genuine Hotels.com guest review
"You get what you payed for"
Sheraton is a beautiful place to stay and the food is 5 star. My room was a closet inside the palace and my key lock stopped working and it took two trips to the desk and a manager to fix the electronic lock. My room A/C worked in low and auto and I was hot all night. Did not use room service and the valet parking was expensive for parking.Genuine Hotels.com guest review
"Great Getaway Great Hotel Location"
The hotel was centrally located and within walking distance of lots of sights. Staff was helpfulGenuine Hotels.com guest review
"Convenience and Comfort"
We loved everything, especially the indoor heated pool!Genuine Hotels.com guest review
I enjoyed my visit very much. Especially when I arrived at 5:30 in the morning and thought my room would not be ready till 3pm; I was surprised when they told me it was already ready. The fact that I could go up to my room immediately and take a nap made a huge difference; really appreciated it. The room was very nice, super close to the market and […] other local locations. Perfect location and very clean hotel; didn't seem old like other hotels in the area. They also have a little care package with a razor and shaving cream which is nice! Read moreGenuine Hotels.com guest review
"nice hotel but inflexible booking"
I was disappointed when I accidentally mis-booked my reservation. Hotels.com was wonderful about helping me to make the chance but the Sheridan was not willing to shift the reservation by one day despite availability and my willingness to pay any difference. Thank you Hotels and shame on you Sheridan.Genuine Hotels.com guest review
The hotel was in a great location central downtown - all of the major hotels, the meeting center next door. This is the shopping district - which is great and quite convenient. The number of pan handlers in the area is unfortunate but not something the hotel can fix.Genuine Hotels.com guest review
"Comfy beds and beautiful room with a view"
We had a wonderful stay before and after our cruise. The hotel concierge was very knowledgeable of the area. Room service was delicious. The coffee shop and hotel grill was perfect. The gift shop even had sundry items we needed. Close to restaurants and pharmacies outside of the hotel too.Genuine Hotels.com guest review
"Can't wait to stay again"
Wonderful staff and very clean and organized hotel. Only thing to improve on is the air in the rooms. Our room was stuffy and we had the air conditioning was at 61 degrees.Genuine Hotels.com guest review
My room was okay. However, the bathroom floor had spills on it and a dirty towel left hanging on the curtain rod.Genuine Hotels.com guest review
"Great location, upscale qualtiy"
Very nice Sharaton Hotel in a great downtown Seattle location. Rooms are large, good views, great beds and suprisingly upscale. Would stay again, just beware of price - Seattle hotels are expensive, so although lower than some, the Sharaton was still over $300 on a weekday night.Genuine Hotels.com guest review
I was recently in Seattle for work and needed a place to stay downtown. I was surprised to find the Seattle Sheraton had better rates than some nearby 2 and 3 star hotels... booking here was a no-brainer. The hotel itself is quite impressive, and boasts the typical grandeur one might expect of a high-rise 4 star establishment. The view from my room […] in the Pike tower (27th floor) was breathtaking and the room was comfortable and clean. Bed was on the firmer side, but very comfortable nonetheless, and the blackout curtains did the trick on the one and only sunny morning I had during my stay. Beside the view, I think the thing that impressed me the most was how the staff went above and beyond to help me out. Everyone I encountered was SO nice and helpful. It really made my stay that much better. Bravo. Tips: - Booking a 'deluxe' room gets you on the 20th floor or higher - If you want to access the mini bar you have to ask for a key in advance - Internet access is $11 per day (boooo) - Downtown Seattle is a ghost town after 11pm and there are no convenience stores or grocery stores nearby. If you want late night snacks it's the mini bar or bust. - Apparently parking is pretty pricey. - Hotel bar is pricey but lively. I had a great time meeting travelers from all over. Overall: I would definitely stay here again. Read moreGenuine Hotels.com guest review
"central & caters to business"
Centrally located, you can walk to restaurants, shopping, etc. Do yourself a favor, at night park at the WAC across the street. It's $7 from 5 pm-5am then hourly vs. $46 to valet!!Genuine Hotels.com guest review
Overpriced especially room service .Genuine Hotels.com guest review
we arrived early in the morning after a cruise. But that is not a problem to check in much earlier before the regular check-in time. That is great for us.Genuine Hotels.com guest review
Remember to check the bus schedule online, so you can save the money on taxi.Genuine Hotels.com guest review
"If you like downtown..."
The hotel has a luxurious feel and level of cleanliness. However, because of its location, parking is very expensive. Even when I was lucky to find a meter, it was stressful to have to watch the time. I had to sleep sideways on the king bed to get any support. Next time I will stay just outside the downtown area.Genuine Hotels.com guest review
We got in very late and extremely tired. The bell team was awesome! and check in was efficient and helpful. The location is great for access to Seattle sights, so our short stay worked out extremely well!Genuine Hotels.com guest review
"Very pleased all around - great location"
Very pleasedGenuine Hotels.com guest review
"I rented a car and didn/t need it."
The "Duck" tour was almost as exciting as the "The Great Wheel".Genuine Hotels.com guest review
Wonderful hotel. All that was expected was there.Genuine Hotels.com guest review
"Excellent place to stay"
The hotel has been maintained very well. We've stayed there several times over the past few years and we've been very satisfied everytime. The staff are well trained, very helpful, and give sound advice regarding things to do and how to do them.Genuine Hotels.com guest review
The best customer service I have ever experienced. High quality personal customer service. The room was beautiful, highly recommend the corner rooms-incredible view. Would definitely stay again.Genuine Hotels.com guest review
"My stay at Sheraton Seattle"
Great location, clean, and friendly. Pricing for room service is unreasonably high.Genuine Hotels.com guest review
Parking was $36 for a 24 hour period. They don't tell you about the $8 parking tax. Pillows were too soft and the room did not cool down.Genuine Hotels.com guest review
"Sleeping in Seattle"
Overall the hotel was fine. The only exception is upon arrival to our room I realized that we did not have any toiletries like shampoo and lotion etc. There was only one small bar of soap provided. I did not notice this until I needed the shampoo so, thankfully my husband had an extra bottle with him. The second day I noted the maintenance staff had […] left the toiletries, so I think it was just a mistake by staff that nothing was in the room the first day we arrived. Other than that, all was fine. Read moreGenuine Hotels.com guest review
Great location. Close to so much. Great staff. Clean quiet rooms. I love staying here.Genuine Expedia guest review
"We loved Seattle"
And the Sheraton added to that...Genuine Hotels.com guest review
"Reasonable hotel for a reasonable rate"
Had a great location and the room was larger than many city center hotel rooms; the room we had was a bit musty smelling and was right next to the club kitchen which made it quite noisy. the kids loved the rooftop pool.Genuine Hotels.com guest review
Super clean hotel. Close to everything. No need for a car. Friendly staff. Fitness room on 35th floor with city view was amazing! Would definitely stay here again. Thank you Sheraton for a wonderful stay!! :)Genuine Hotels.com guest review
"Nice get away in the middle of everything!"
Wanted to stay in a nice place right in downtown so that we could shop and walk around...got exactly what we wanted. Of course, with a nicer hotel like this, you have to be prepared for a little extra cost for things like parking, room service, etc., but as long as you go into it knowing that, it was perfect!Genuine Hotels.com guest review
"Clean, Comfortable and Great Location"
I've stayed here many times on business as well as with my wife on weekend getaways in Seattle. The location provides for easy access from the freeway and it is close to shopping, Pioneer Square, Pike Place Market, Westlake Center, and pretty much anything else downtown. The rooms are clean and comfortable and the service is friendly. There are boutique […] hotels with better ambience, but for the price, the Sheraton is hard to beat. Read moreGenuine Expedia guest review
"Close to lots of things to do"
You don't have to walk very far to do things,eat and see the sights.Genuine Hotels.com guest review
Room was clean, could have been vacuumed a little better but overall was great! The wait to check in was a few minutes long.Genuine Hotels.com guest review
"Nice hotel, great location!"
We chose Sheraton Seattle because of past experience with the hotel. It's a great location, it's a nice hotel ... and when you're in Seattle for "vacation", you aren't in your hotel a lot anyway. The staff was very friendly and certainly treat people like they are valuable guests. We were on the club level, so the morning and evening hospitality events […] were definitely an added bonus. I rated "room comfort" a 3 because our air conditioner wasn't really working well and even after maintenance came to fix it, it didn't work well. Thankfully the hotel gave us a fan for our room. I will say, however, the beds are SUPER comfortable, and I love the bedding Sheraton Seattle uses!! Read moreGenuine Expedia guest review
I celebrate my bthday at Sheraton Everything is okay but the hotel should clean the room quickly because when I entered, they still have people clean the room. I lived the 33 floor, the window need to clean.Genuine Expedia guest review
The electrical outlet for the coffee machine was not working. I had to place the coffee machine on the floor I also DO NOT LIKE THE FACT THAT YOU PAY $200 FOR A ROOM AND THEN THE HOTEL WANTS TO CHARGE YOU $15 FOR A WIRELESS CONNECTION IN YOUR ROOM. MAYBE THE SHERATON IS UNAWARE THAT THIS IS AN OUTDATED PRACTICE WITH FREE WI-FI EVERYWHERE IN COFFEE SHOPS, […] AIRPORTS ETC! Read moreGenuine Hotels.com guest review
"great downtown hotel"
We were given an upgrade which we loved. We still think $40.00 for parking is too much.Genuine Expedia guest review
"The staff couldn't have been more helpful."
After a horrendous JetBlue experience...direct flight from JFK cancelled, flying the next day via Las Vegas and then Long Beach, we arrived very late in Seattle. Our baggage, sadly, didn't. It finally arrived some 28 hours after we did!. The hotel front desk staff were fantastic. The room was excellent and the location was ideal for our 2 night sta […] y! Read moreGenuine Hotels.com guest review
Every person we had contact with went overboard to make us feel good...Genuine Hotels.com guest review
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